Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Customer Service Associate

The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services.

Role Details

· Review, classify and/or remove content according to client guidelines, using specific tools and channels

· Understand and remain updated on changing client policies and guidelines

· Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

· Serve as an advocate for the user community

· Participate in process improvement initiatives that improve quality and efficiency of work

· Participate in continuous training programs and workgroup discussions for optimal development in the role

· Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

· Communicate with customers via phone, email, and chat.

· Provide accurate information about products, payments and refunds.

· Collaborate with internal departments to fulfil customer needs.

Basic Qualifications/Skills Needed

· Minimum 2 years of customer service experience.

· Strong coping, emotional resilience, and stress-management skills

· Excellent comprehension, communication in English

· Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

· Strong attention to detail

· Comfort synthesizing and analyzing information from multiple streams

· Strong critical thinking and decision-making skills

· Deep familiarity and passion for the internet, internet platforms, and internet culture

· High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

· Ability to work well individually and as part of a team

· Ability to work differing rotations/shifts and non-standard work hours

· Flexibility in meeting changing business needs in a fast-paced environment

· Commitment to quality, efficiency, and effectiveness

· Previous business process outsourcing, customer service, or content moderation experience is a plus

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.