เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Microsoft Office, ERP, English

ประเภทงาน:

งานประจำ

• We are seeking a proactive and customer-focused Customer Service Specialist to join a leading international manufacturing organization. This role serves as the key contact point for customers, ensuring excellent service delivery, effective order management, and seamless coordination with internal and external stakeholders. The ideal candidate will have experience supporting overseas customers and managing international order processes.
• Manage customer orders from order receipt through delivery, ensuring accuracy, timel ...
• Handle customer inquiries, quotations, and complaints via email and phone, providing prompt resolutions and maintaining high customer satisfaction.
• Coordinate closely with Supply Chain, Logistics, Sales, and other internal teams to monitor deliveries, resolve issues, and ensure product availability.
• Prepare and review shipping and export documentation, supporting international transactions and overseas customer requirements.
• Monitor order status and proactively communicate any delays, changes, or supply issues to customers.
• Generate customer service reports, analyze service performance, and contribute to process improvement initiatives.
• Build strong relationships with customers and act as a trusted partner to support their ongoing business needs.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, International Business, or related fields.
• Minimum 2 years of experience in Customer Service, Order Management, Sales Support, or Supply Chain Coordination.
• Experience working with overseas clients, international customers, or export-related operations is highly preferred.
• Knowledge of logistics, shipping documentation, and international trade processes would be an advantage.
• Strong communication and problem-solving skills with a customer-oriented mindset.
• Ability to coordinate effectively with cross-functional teams in a fast-paced environment.
• Good command of English, both written and spoken.
• Proficiency in Microsoft Office and ERP systems is preferred.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SAP, English

ประเภทงาน:

งานประจำ

• Serve as the primary point of contact for customers via email, phone, and internal systems, ensuring professional and timely communication.
• Process customer orders and manage delivery-related activities using SAP (e.g., SAP SD, MM module).
• Monitor order status and proactively identify and resolve issues related to order discrepancies.
• Coordinate closely with Sales, Logistics, Warehouse, Finance teams, and other relevant stakeholders to ensure accurate and timely order fulfillment.
• Proactively identify potential issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to minimize business risks and operational impact.
• Support team capability and performance by providing guidance and knowledge sharing, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for future reference and audit purposes.
• Ensure team practices and daily operations comply with company policies, procedures, and established guidelines.
• Perform other duties as assigned by the line manager.
• Bachelor's degree in any field.
• Good command of English, both written and spoken.
• 2-3 years of experience in Customer Service, Order Management, or Sales Support.
• Experience with SAP is an advantage.
• Strong communication and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Good computer skills, particularly MS Excel, Outlook, and SAP.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• _This is a fantastic opportunity to build your career with a company who are experiencing rapid growth._.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• Deliver engaging training and coaching sessions.
• Content Development.
• Create and improve training materials, SOPs, and assessments.
• Operational Knowledge.
• Understand and explain systems, processes, and products effectively.
• Stakeholder Management.
• Collaborate well across teams and drive alignment.
• Talent Assessment.
• Assess candidate potential, learning agility, and role fit.
• AI & Innovation.
• Leverage AI tools to enhance learning and operational efficiency.
• Bachelor's degree in any field.
• 4+ years of experience in Training, Learning & Development, Operations Training, or related fields.
• Experience delivering instructor-led training in operational environments.
• Strong presentation, facilitation, and coaching skills.
• Experience creating training materials and learning programs.
• Comfortable working onsite and conducting face-to-face training sessions daily.
• Strong analytical and problem-solving skills.
• Familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms is a strong advantage.
• Experience in customer service, SaaS, POS, or merchant-related operations is preferred.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Google Cloud Platform, Software Development, Javascript, node.js, MongoDB, Docker, NoSQL, Linux

ประเภทงาน:

งานประจำ

• Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology. Joining Amity Accentix means being part of a team at the forefront of voice tech, where your expertise will help shape the future of AI-driven communication.
• https://www.amitysolutions.com.
• In this role, you'll bridge the gap between technology and business needs helping our clients design, implement, and optimize solutions built with our products and technologies. You'll work closely with engineers, product specialists, and clients to understand technical requirements, provide tailored solutions, and ensure smooth delivery. If you're passionate about JavaScript, problem-solving, and working in a fast-paced environment where every day brings something new we'd love to meet you!.
• As a Senior Solutions Engineer, you will be the key driver in crafting and maintaining the Voice Bot via the Accentix platform, overseeing responsibilities from the intelligent design of the 'conversation flow' to seamlessly integrating the back-end systems.
• This role demands a profound understanding of API processes necessary to connect and unify services with partner systems, ensuring flawless integration. Consequently, you must possess expertise and fluency in back-end development, including the skilled application of frameworks and third-party libraries. This is a pivotal opportunity to collaborate with an ambitious, high-calibre team consisting of dedicated Project Managers, insightful Data Scientists, and expert Tech Leads, all working together to realize the innovations of the future.
• Our team's mission is to design and implement solutions that balance product capability with customer requirements. We foster an environment of innovation, encouraging solutions that push our product's boundaries to fulfill customer expectations.
• Drive the external development lifecycle by transforming customer needs into a highly effective voice bot design. This includes consulting authoritatively on the crucial task of API integration between all involved platforms.
• External project development.
• Call flow development using our own voicebot platform per customer requirement.
• Support post-launch project.
• Collaborate with sales, product, and engineering teams to design and deliver technical solutions for clients.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or Management Information Systems (MIS).
• 3-7 years of experience in software development using.
• JavaScript, preferably Node.js.
• Strong understanding of software development methodologies and code quality best practices.
• Solid knowledge of.
• MongoDB or other NoSQL database.
• technologies.
• Hands-on experience with.
• Nginx.
• or other web server technologies.
• Proficient in.
• Git.
• or other source control management tools.
• Experience working with.
• Linux.
• commands.
• Bonus Skills.
• Familiarity with.
• Google Cloud Platform (GCP).
• and.
• Docker.
• Experience developing.
• Chatbot.
• or.
• Voicebot.
• solutions.
• A.
• creative and innovative mindset.
• toward integrating.
• AI.
• into existing processes.
• Interest or experience in.
• Generative AI (GenAI)., particularly for.
• Voice Bot applications.
• At Amity, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together.
• Discover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our.
• official website.

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• Ensure service delivery alignment with agreed client SLA's.
• Coordinating relevant stakeholders to perform LnS import shipment process.
• Resolving issues/query from relevant stakeholders.
• Responding to customer enquiries.
• Monitor data integrity of systems.
• Responsible for cross sell/up sell, customer retention.
• Follow up on Outstanding payments.
• Implementation of new import customers into the CX and COE; ensure proper SOPs/IOPs are established and managed through any related hyper-care.
• Record and report the performance of the designated set of Customers that help provide suitable recommendations on: Service delivery wins/Service failures.
• Work with the Product/Commercial/Delivery team to establish and strengthen customer relationships.
• Talent with a few years of experience in Senior CS role.
• Have substantial years of operational knowledge and customer service in Logistics and Supply Chain, preferably 2PL/3PL management or 4PL product position.
• Good knowledge of and experience with 2PL/3PL or CHB and Delivery operations, from both origin and destination.
• Having worked in various geographies and/or having managed a scope spanning across multiple countries.
• Strong conceptual abilities - able to translate complex issues into ideas and actions. - Flair for and interest in processes and systems.
• Good communicator with ability to translate technical knowledge to both technical and non-technical people.
• Ambition to support a specialist network.
• Good English fluency.
• This role will be based in Empire Tower, Bangkok or Eastern Seaboard Industrial Estate, Rayong.
• Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results - although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower-level professionals or manage processes and program are common.
• Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
• Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Electrical Engineering, Mechanical Engineering, English, Thai

ประเภทงาน:

งานประจำ

• ควบคุมดูแลการปฏิบัติงานภาคสนามประจำวัน รวมถึงการให้บริการแก้ไขเหตุขัดข้องฉุกเฉินตลอด 24 ชั่วโมง ตามแผนการบำรุงรักษา.
• ดูแลให้มีการปฏิบัติตามมาตรฐานด้านความปลอดภัย FPA, EH&S และ WWJSSS อย่างเคร่งครัด รวมถึงการตรวจสอบ (Audit) และการดำเนินการแก้ไข.
• เป็นผู้นำและโค้ชทีมช่างบริการ ให้ทำงานได้อย่างมีประสิทธิภาพ มีคุณภาพ และปลอดภัย.
• ดำเนินการตรวจสอบหน้างานอย่างสม่ำเสมอ จัดประชุมประจำวัน และประชุมทบทวนงานรายสัปดาห์ เพื่อพัฒนาการแก้ไขปัญหาและลดการขัดข้อง.
• เข้าพบลูกค้าและจัดทำรายงานบริการรายเดือน เพื่อเสริมสร้างความพึงพอใจของลูกค้า.
• ประสานงานกับทีม Service Sales ในงานซ่อมและการเรียกเก็บเงิน เพื่อสนับสนุนยอดขายและเป้าหมายกำไร.
• ปฏิบัติหน้าที่อื่น ๆ ตามที่ได้รับมอบหมายจากผู้บริหาร.
• ปริญญาตรี สาขาวิศวกรรมไฟฟ้า หรือวิศวกรรมเครื่องกล.
• มีประสบการณ์ด้านงานบริการภาคสนาม (Field Service) โดยเฉพาะในธุรกิจลิฟต์ บันไดเลื่อน หรืออุตสาหกรรมที่เกี่ยวข้อง จะพิจารณาเป็นพิเศษ.
• มีทักษะด้านภาวะผู้นำ การประสานงาน และการแก้ไขปัญหา.
• มีทัศนคติที่มุ่งเน้นลูกค้า และมีทักษะการสื่อสารที่ดี.
• สามารถใช้คอมพิวเตอร์และเครื่องมือดิจิทัลในการทำงานบริการได้เป็นอย่างดี.
• สามารถสื่อสารภาษาอังกฤษ (เขียน) ได้ดี และหากสื่อสารได้ทั้งพูดจะได้รับการพิจารณาเป็นพิเศษ.
• ต้องสามารถใช้ภาษาไทยได้เป็นอย่างดี.
• เหตุผลที่ควรร่วมงานกับเรา (Why Join Us).
• ทำงานกับผู้นำระดับโลกในอุตสาหกรรม.
• เน้นย้ำด้านความปลอดภัย จริยธรรม และการพัฒนาบุคลากร.
• โอกาสเติบโตในสายอาชีพ ทั้งในประเทศไทยและต่างประเทศ.
• Otis & Sigma เป็นนายจ้างที่ให้โอกาสอย่างเท่าเทียม.
• เราพร้อมสนับสนุนและจัดสิ่งอำนวยความสะดวกที่เหมาะสมให้กับผู้สมัครที่มีความพิการตามความเหมาะสม.
• _สมัครเลยวันนี้ เพื่อเป็นส่วนหนึ่งของทีมที่ขับเคลื่อนอนาคตของการเคลื่อนย้ายผู้คน!_.
• Role Overview.
• Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?.
• Otis & Sigma is expanding its service operations in Thailand and is seeking Senior Associate, Field Services to lead field service teams and deliver safe, reliable, and high quality maintenance services. This role is ideal for experienced service professionals who enjoy team leadership, customer interaction, and operational excellence.
• Supervise daily field service operations, including 24 hour emergency breakdown support, in line with maintenance schedules.
• Ensure strict compliance with safety, FPA, EH&S, and WWJSSS requirements, including audits and corrective action implementation.
• Lead and coach service technicians to achieve high efficiency, quality, and safety standards.
• Conduct regular site inspections, daily briefings, and weekly service review meetings to improve troubleshooting and reduce breakdowns.
• Perform customer visits and prepare monthly service reports to support customer satisfaction.
• Coordinate with the Service Sales team on repair works and billing to support service sales and margin targets.
• Carry out other duties as assigned by management.
• Bachelor's degree in Electrical Engineering or Mechanical Engineering.
• Experience in field service operations, preferably in elevators, escalators, or related industries.
• Strong leadership, coordination, and problem solving skills.
• Customer focused mindset with good communication skills.
• Proficient in computer and digital tools for service operations.
• Ability to communicate clearly in English (written); spoken English is an advantage.
• Thai language proficiency is required.
• Why Join Us.
• Work with a global industry leader.
• Strong focus on safety, ethics, and people development.
• Career growth opportunities within Thailand and internationally.
• _Otis & Sigma is an equal opportunity employer. Reasonable accommodations may be provided to qualified individuals with disabilities._.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Tableau, Cloud Computing

ประเภทงาน:

งานประจำ

• Job Category.
• Sales.
• Job Details.
• About Salesforce.
• Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
• Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
• About Tableau, a Salesforce company.
• We help people see, understand, and act on data.
• Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organisation. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau's intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company.
• We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!.
• What you'll be doing.
• We're currently recruiting for a senior Account Specialist who'll be responsible for driving sales revenue among and maintaining relationships with our customers in Thailand. You will represent Tableau, demonstrating Customer Focus while leading all aspects of the sales process and customer relationship from Account Planning, Lead Qualification, and Management through Negotiation and Closing and will play an integral role in the success of the overall sales team.
• Day to day this may look like.
• Create and implement effective territory and account plans with Core Account Executive, for the specified region/customer base to deliver sales objectives considering: overall opportunities, customer business priorities and anticipated business changes, our outstanding product capabilities, and value proposition.
• Meet and exceed sales goals (quotas) through prospecting, qualifying, managing, and closing sales opportunities within the assigned territory, and in partnership with Core Account Executives.
• Lead/leverage a matrix account team of Core Account Executive, Business Development Representatives, Services Practice Managers, Marketing, Inside Sales Support, and Customer Success Professionals to develop and manage sales pipeline and enhance customer relationships and value.
• Build and manage strategic partner alliances and relationships as part of the fully integrated account and territory plan.
• Manage and track customer and transactional information in a CRM system.
• Provide regular and accurate reporting of pipeline and forecast through the CRM system.
• Nurture and expand the company's relationship with customer accounts of various sizes and industries.
• Drive customer success by developing and maintaining a deep understanding of customers' business and industry challenges, market competition, competitive issues, and products.
• Practice effective, excellent communication with leadership, customers, and extended team and partners.
• Participate in team-building and company-growth activities including strategic planning, sales training, customer marketing efforts, and customer care.
• Travel to customer locations in support of sales efforts.
• Who you are.
• Team player. Ability to team with Core Account Executives and work in the capacity as a co-prime, specialist.
• Experienced. Strong field-based software sales experience. Complex sales / solution sales and extensive large figure deal experience.
• Performer. Consistent over achievement of sales goals in a large geographic territory.
• Missionary. Highly driven individual with an execution focus and a strong sense of urgency and a belief in Tableau's mission.
• Entrepreneurial. You've worked with start-ups and emerging organisations. You understand how to build and grow a successful business.
• Domain. Experience with analytics, data, databases or business intelligence preferred.
• Go-Getter. Willing to go above and beyond with a strong work ethic; self-directed and resourceful.
• Excellent Communication. You know what to say and more importantly, how to say it. Fluent in Vietnamese to converse with clients in the Vietnam market.
• You are a Recruiter!.
• Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. work experience, extracurricular leadership roles, military experience, volunteer work, etc.).
• Unleash Your Potential.
• When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and.
• be your best., and our AI agents accelerate your impact so you can.
• do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this.
• Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our.
• Candidate Privacy Statement.
• for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
• Know your rights: workplace discrimination is illegal.
• Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.