Position: Customer Service Specialist Location: Rama 9, Bangkok, Thailand (MRT Rama 9) At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running - reflecting our dedication to excellence, innovation, and market leadership. More about Diversey: https://www.solenis.com/en/markets/institutional/

What You'll Do:

• As a Customer Service Specialist , you will play a critical role in customer satisfaction by managing end-to-end order processing, coordinating with key stakeholders, continuously improving service processes, and supporting the commercial team at both local and regional levels.

• Some of the Things You'll Do: Serve as the primary point of contact for customers via email, phone, and internal systems, ensuring professional and timely communication.

• Process customer orders and manage delivery-related activities using SAP (e.g., SAP SD, MM module).

• Monitor order status and proactively identify and resolve issues related to order discrepancies.

• Coordinate closely with Sales, Logistics, Warehouse, Finance teams, and other relevant stakeholders to ensure accurate and timely order fulfillment.

• Proactively identify potential issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to minimize business risks and operational impact.

• Support team capability and performance by providing guidance and knowledge sharing, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for future reference and audit purposes.

• Ensure team practices and daily operations comply with company policies, procedures, and established guidelines.

• Perform other duties as assigned by the line manager.

What You'll Bring

to Us : Bachelor's degree in any field Good command of English, both written and spoken 2-3 years of experience in Customer Service, Order Management, or Sales Support Experience with SAP is an advantage Strong communication and problem-solving skills Ability to work effectively under pressure and manage multiple priorities Good computer skills, particularly MS Excel, Outlook, and SAP

What We Offer:

• Competitive health + wellness benefit plan Continuous professional development with many opportunities for growth Access to a wide variety of internal and external training courses on our learning system We understand that candidates will not meet every single desired job requirement.

• If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

• At Diversey - a Solenis Company, we understand that our greatest asset is our people.

• That is why we offer competitive compensation, and numerous opportunities for professional growth and development.

• So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.