WorkScore™ คืออะไร?
WorkScore™ คืออะไรเหรอ? แถบสีน้ำเงินด้านข้างตำแหน่งงานแต่ละตำแหน่งจะแสดงค่าความเหมาะสมของโพรไฟล์คุณกับตำแหน่งงาน คุณจำเป็นต้องใส่รายละเอียดในโพรไฟล์อย่างน้อย 80% ขึ้นไป จึงจะสามารถดูค่าความเหมาะสมของ WorkScore ได้ ใครอยากรู้ กรอกโปรไฟล์เลย
ทักษะ:
Compliance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Provide inputs, assist in design, development and implement cloud system & service SLAs and OLA across SCBX Group and Cloud COE. Ensuring smooth provisioning of the services, manage standards to SCBX Subsidiaries.
- Also confirming the CSPs arrangements, across the SCBX Group and teams are aligned to Cloud COE service management standards.
- Collaborate with internal and external stakeholders on matters related to Cloud Services to facilitate flow of information, alignment and build awareness.
- Cloud Service Framework.
- Design, develop, review, refine and continuously monitor Key Cloud service delivery Models and standards to ensure quality SLA based service from the key cloud service providers to all SCBX Group.
- Monitor compliance with the standard IT service delivery framework, policies, and procedures to ensure full compliance across the CSPs and respective SCBX Subsidiaries.
- Develop mechanisms (reports, meetings and forums) standards for Service Level communication to all the relevant SCBX Subsidiaries.
- Development of integrated Service Levels (Service Availability and Support SLAs) based on the integrated technology architecture.
- Cloud Service Management & Delivery.
- Define Service Levels for all cloud service providers, devise mechanism and integration points for Service management tools and systems.
- Ensure development of roadmap for improvement and introduction of the SLAs and OLA within the business for all cloud providers.
- Identify any gaps in the existing Cloud Service Providers and then organize to negotiate the aligned Service Levels for cloud Services.
- For SCBX Group's critical issue, liaise with IT peers across SCBX Group to provide support and guidance on IT service delivery issues and to assist in building capabilities.
- Performance Monitoring and Improvements.
- Design, implement and manage KPI reporting to measure the quality and effectiveness of SCBX Group s Cloud Service Providers.
- Implement Service Availability Model for support to SCBX Group IT Service decision support system.
- Identify and lead service improvement initiatives to enhance IT service delivery performance and efficiencies and implement cost reductions.
- Recommend the services of external service providers to support SCBX Group in sourcing and appointing appropriate IT services and support.
- Define service level agreements for all contracted external IT service providers and monitor the implementation to ensure alignment with SCBX Group s set standards and expectations.
- Facilitate performance reviews of all external service providers and suppliers of IT services and goods to SCBX Group to ensure performance is in line with business requirements, and identified issues are addressed.
- Reporting.
- Develop all related reports and statements in a comprehensive, accurate and timely manner, and meet business and functional requirements and standards.
- Reporting must be done at multiple stakeholder levels.
- To Technical SCBX Group IT teams and business teams.
- Executive Level reports to be part of the monthly business review of the cloud service performance.
- Experience Requirements.
- The Cloud Service Manager would be a bachelor's degree in information technology, Computer Science, Computer Engineering, or a related specialization with ITIL Certification in Service Delivery and Service Operations is required with at least 8 to 10 years experience in Service Management with the last 5 years in Cloud technology or Cloud based Service Management. Experience within trending CSP e.g. Azure, AWS, GCP..
- The incumbent would be a self-motivated, excellent communicator, strong negotiator with experience in Cloud architecture, service delivery, contract management, analytical thinking, decision making and presentation skills.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Data Analysis
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Conducting research on customer behaviors, pain points, and needs using both quantitative and qualitative methods, such as customer satisfaction surveys, follow-up surveys, and focus groups.
- Analyzing customer data, such as app usage and transactions, along with the survey results to identify patterns and develop strategies for each feature.
- Develop and implement product/service improvement recommendations based on customer insights.
- Evaluate effectiveness of previous recommendations.
- Collaborating with internal and external units to achieve above responsibilities.
- Skills and Background:
- 2+ years of experience in customer insight and digital survey work.
- Strong analytical and research skills.
- Good command in excel and PPT.
- Curious mind and proactive.
- Experience with A/B testing, surveys and other customer research methods.
- Bachelor's or Master's degree in relevant field (e.g. Marketing, Economics, Statistics, Computer Science).
- Proficient with SQL. Familiarity with R and Python is a plus.
- Level: Associate, Associate Director
- Company size: ~ 500 employees.
- ผู้สมัครสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือกรุ๊ปเลือด ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของข้าพเจ้าแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย".
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Coordinate, Service-Minded, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿25,000
- Receive SOP form Sale department.
- Receive booking / Contact customer: contact customer to request related document, cargo details and all supporting document for customs purpose, to confirm pick up or delivery date and request PIC at customer place to contact.
- Oversea Co-operate: to co-operate with oversea team to contact oversea customer to check all related customs clearance document such as form D, import permit including to confirm schedule.
- Truck booking:
- Export shipment: send booking to TH OPS team with shipment details / send booking to oversea team.
- Import shipment: send booking to TH OPS team with shipment details.
- To create job in excel file in order to share the shipment details to all parties.
- Customs clearance part:
- To send related document such as CIPL, form D, another document if any to forwarding team to prepare draft customs form.
- To send those draft customs form to customer for checking and confirm all details.
- To prepare import duty to and VAT for import shipment, in case we do advance payment for customer after done clearance must follow up return money back form customer.
- To update delivery details such as truck details, driver name and estimated time to arrive customer place to customer.
- Close Job/Billing (daily):
- To send completed job with billing details to account department to prepare invoice to customer.
- Follow up POD from OPS team to attached with billing.
- Refund form D: In case of preserve form D, after the form D get approval have to prepare refund applicable to customs department to draw back import duty.
- Payment Request: To prepare payment Request to account department to make payment to overseas / local supplier.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Customer Relationship Management (CRM), English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Handle inquiries & complaints from online channels.
- 2-3 year experience in Call Center/Customer Services.
- Good command of English.
- Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
- Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
- Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly.
- Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
- Bachelor s degree or higher in Business Administration or related fields.
- Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
- Having background in Hire Purchase, Finance or Banking industry would be a plus.
- Good command of English.
- Good communication and problem-solving skills.
ทักษะ:
Swift, Project Management, XML, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To handle migration activities to migrate clients in existing BIB Plus to IDB (Infinity Digital Banking) and the migrated clients can utilize IDB promptly & smoothly.
- Check the client profile/access right in existing system and compare with new system to ensure consistency and client can utilize existing services in new system smoothly.
- Raise incident to IT-Helpdesk/Production Support team/TB Product in case there s production issues arise from migration activities then follow up & get back to the clie ...
- Prepare training materials for client training/send migration letter to the client including follow up.
- Call the client/send e-mail for training appointment/arrangement & follow up (Client Migration to IDB).
- Prepare/consolidate Client Migration Status Report to line manager/project team.
- To perform E2E client onboarding for complex solutions/customized deals starting from BIBPlus-Cash Management onboarding, API (Application Programming Interface), RFTS (Regional File Transfer Service-Host to Host solution), SWIFT FileAct & etc. similar to BAU staff as Technical Implementation Advisor.
- To work with Non-Standard Implementation Team to implement complex deals using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
- Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication, and customer training.
- Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training, and support.
- To manage multiple clients and projects/tasks simultaneously.
- Participate in client management and Sales/RFP opportunities on complex working capital management solutions.
- To support regional deals with various countries mandated E2E.
- Core skills & Requirements.
- Knowledge of API technology - This includes understanding the different types of APIs, how they work, how to conduct testing on a platform.
- Knowledge of Host-to-Host technology.
- Knowledge of banking product file formats e.g., Payment fate file format, XML file format, Swift MT9XX format, ISO20022 XML format.
- Experience with programming languages: This includes experience with programming languages such as Python, Java, JavaScript, or C#.
- Communication skills: The ability to communicate effectively with technical and non-technical audiences, especially in English.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ประเภทงาน:
งานประจำ
เงินเดือน:
฿15,000 - ฿16,000
- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
- Logging and Tracking the details of customer requests and problems as tickets.
- Identify the types, categories, severity, and urgency of the ticket.
- Provide technical/non-technical phone support to customers.
- Provide remote support and/or remote maintenance to customers.
- Control and follow up customer tickets in order to comply with customers Service Level Agreement.
- Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
- Act as a further escalation point for unresolved or escalated calls;.
- Route customer tickets to proper teams to follow up and handle (both internal and external) including.
- tracking the status of tickets until closure.
- Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
- Provide report to customer upon requests.
- Maintain and/or Update customer information in the Service Desk System.
- Participate and assist in driving knowledge management process.
- Others as assigned by Project Manager/Team lead.
- Work Place: FTH, Exchange Tower.
- Work Days: Ability to work flexible, 24x7, rotating shifts, including weekends and public holidays
- Fair command of English
- สามารถทำงานเข้ากะได้ 24*7 หยุดไม่ตรง เสาร์ - อาทิตย์ .
- Male or Female, age not over 27
- Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or IT related fields.
- 3 years experience in IT/Engineering Technical support or Customer Service area.
- Proficiency in English.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows operating system, and MS Office.
- Good Troubleshooting skills and Customer Service mind.
- Excellent communication skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
- Fair typing skill for both English and Thai. (Estimate: 25-30 words per minute).
ทักษะ:
Business Development, Thai, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Fast career development in one of Thailand's fastest growing and best funded startups.
- Entrepreneurial company culture, quick decision making and chance to make a difference.
- International work environment in the heart of Thonglor.
- Health insurance on top of standard social security.
- Attractive opportunity for fresh graduates.
- About Property Scout.
- We are building a real estate transaction platform enabling a trusted buying, selling, and renting experience. Basically, it is a super-app for real estate combining a technology platform with the human touch of professional agents similar to Grab. Peers in other markets are Beike in China (USD 32bn in valuation with 550k agents on the platform), Loft and Quinto Andar in Brazil (USD 3bn and 5bn valuation), or Square Yards in India. Their success is an inspiration for us to build the leading property transaction platform across Southeast Asia.
- Our Thai-international co-founder team combines successful serial entrepreneurs (last company scaled to USD 150m in sales and 180 employees) with strong leadership and innovation expertise in the digital real estate space. We have raised a total of USD 7.8m in funding from international VCs and industry angel investors..
- Partnership Associate will play a pivotal role in onboarding partners onto our platform, ensuring they have a seamless experience and fostering strong relationships with them. Your responsibilities will include convincing partners to join our platform, explaining its features, and ensuring their satisfaction throughout the onboarding process. Additionally, you will collaborate with superiors to develop and implement Co Broker Relationship Management (CBRM) strategies. This position requires exceptional communication skills, attention to detail, and a proactive approach to maintaining partner relationships.
- Seamlessly onboard partners onto our platform, effectively communicating the benefits and features of our services.
- Convince prospective partners to join our platform through persuasive communication and tailored presentations.
- Maintain and enhance relationships with partners and co-brokers, fostering a collaborative and productive environment.
- Collaborate with superiors to develop CBRM strategies aimed at optimizing partner relationships and maximizing platform engagement.
- Perform additional duties and responsibilities as assigned by the Direct Manager.
- Open to hire fresh graduates with outstanding GPA and work experience in customer service and hospitality.
- At least Bachelor s degree.
- Must have excellent written and spoken Thai and basic English skills.
- High attention to detail, well-organized, coachable, talkative, motivative, adaptive, growth mindset, a sense of urgency, and a drive to get things done.
- What s great about this opportunity?.
- Join an exciting and fast-growing startup in a hot industry, led by experienced Thai-international co-founders.
- Be part of a great company culture with quick decision making, fast career paths and a chance to make a difference.
- Reinvent property rentals & sales for millions of people across SEA with us!.
- Apply.
- Email: [email protected].
- Subject: Apply - Partnership Associate (Relationship Management) - [Your Name].
- Content: Please email your CV and answer the 3 questions below:
- Why are you interested in Property Scout and in the Partnership Associate position?.
- What is your biggest strength that you can bring to Property Scout?.
- What are your salary expectations?.
ทักษะ:
Business Development, Teamwork
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Create and implement a strategic blueprint for the establishment of coffee branch, encompassing the identification and assessment of potential locations and market prospects. Additionally, take charge of the planning and arrangement the new branch to ensure they are in harmony with the brand's vision.
- Design and enforce operational protocols and guidelines applicable across all processes, while establishing streamlined procedures to ensure seamless operations; Set quality standards for both coffee and food products to maintain excellence throughout ...
- Oversee the budgetary aspects of the coffee branch, including establishment of budgets, sales targets, and cost-effective measures. Examine reports to make informed decisions aimed to enhance revenue and profitability. Deploy pricing and promotional tactics to stimulate sales growth.
- Maintain the brand's dedication to outstanding customer service and a hospitality standard. Proactively address customer inputs. Introduce strategies to enrich overall customer experience and foster lasting customer loyalty to the brand.
- Recruit, develop, and provide leadership to a team consisting of managers, baristas, and support staffs. Foster an working environment founded on excellence, teamwork, and exceptional customer service. Provide strategic guidance and support teams in achieving their operational objectives.
- Ensure that coffee and food items consistently meet quality criteria and conform to health and safety regulations. Uphold a well-maintained and orderly setting, including equipment and facilities. Conduct routine examinations and assessments to verify adherence to company standards and local regulations.
- 5-7 years of experience in branch management of coffee chains, or similar positions in the food and beverage industry. Direct experience in coffee chains is a plus.
- Educational background in Business, or a related field.
- Good knowledge of relevant practices, standards, and regulations of coffee branch operation.
- Strong business and financial acumen, supported by proven records in achieving financial and performance targets.
- Proven capability in leading and managing teams, supported by a proven records of building and sustaining high-performing teams.
- Visionary mindset and the ability to innovate and adapt to changing market conditions. Experience in initiating new businesses from the ground up is a plus.
- Lotus's
- Ek-Chai Distribution System Co., Ltd.
- Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
ทักษะ:
Negotiation, Problem Solving, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Assess and approves wit respect to new incontestable health and accident claim cases regarding the given authority.
- Facilitate the recommendation to higher authority assessor.
- Captures the claim information and benefit payment into the system as required to ensure the accurate payment to the claimant.
- Monitor and take action on self pending of claim ever 15 days.
- Participate into system and process improvement or other assignments from managers to deliver results as expected with the timeline.
- Make commitment of personal development plan and deliver as promised.
- Engage with the company activities and contributes as a good team player to deliver the highest team performance.
- Bachelor degree or higher.
- More than 1 year experiences in Cliam Assessor role.
- Functional Competency Strong analytical skills, including the ability to detect and report on fraud trends and to identify ways to improve fraud detection, prevention and avoidance.
- Good command of English.
- Knowledge in Life insurance product, process and regulation, Posses Medical, litigation, or investigation experiences, Negotiation, Training, Initiative and Team work skill, Customer service orientation, Effective problem solving, Reliability and Accountability, Stress tolerance under pressure.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ประเภทงาน:
งานประจำ
เงินเดือน:
฿75,000 - ฿80,000
- Location: ZTE Office, Empire Tower.
- Level: Senior - Expert.
- Key Performance Indicators:
- Lead Pre-Sales for Pan-Net Cloud IaaS and PaaS offerings.
- Design the Commercial and Technical solutions based on customers needs.
- Overall responsibility: position will be located in Slovakia but will be responsible for pre-sales and sales on international level (primarily in Europe).
- Identify target customers and sales opportunities with the clients, engage with prospects to understand their business and technical challenges and map them to DT PN products and solutions.
- Translate Pan-Nets cloud and IaaS solutions and service offerings into meaningful business opportunities for the customers.
- Consult customers on how to transform their current workloads to the cloud using pan-net. cloud products.
- Create customer technical documentation and presentations that define the solution, develop sales documentation.
- Educate the customer and internal stakeholders on cloud native principles. Engage as subject matter expert on IaaS/PaaS solutions.
- Work closely with the sales team as well as other business partners in articulating solutions to customer.
- Gather technical requirements, develop cost effective design and solutions, and present to customers. Engage with solution teams, product managers and other functional teams in the company to deliver the best experience to the customer.
- Lead customer facing presentations, solution envisioning, and proof of concepts.
- Give product demonstrations and prepare compelling proposals to convey value proposition to customers. Identify and resolve technical questions.
- Lead and response to RFI, RFP, RFQ, RFx and proposal developments, close deals and manage contract negotiations.
- Promote the products and soulution at industry events, customer events and other venues.
- Education: University degree Master in computer science, telecommunications, economics or related fields.
- Professional knowledge, skills, know-how in the field & experience in the field:
- More than 5 years experience in field of activity.
- Hands-on experience with one or multiple public cloud offerings (AWS; GC, Azure).
- Practical experience in cloud adoption and cloud transformation.
- Ability to conduct live cloud product demonstration for customers.
- Experience with opensource tools for cloud adoption preferred (e.g. open stack, terraform, ansible,.).
- Experience with telco applications and their requirements for cloud migration preferred.
- Quick learner, ability to multi-task, and work with global distributed teams. Open to travel internationally.
- Excellent listening, negotiation and presentation skills, Excellent verbal and written communications skills.
- Experience in coordinating and managing in cross functional and international teams.
- Ability to manage stakeholders across hierarchies and communicate with the executive positions.
ทักษะ:
Coordinate, Negotiation, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To develop Go fresh to achieve goal target.
- To assist Senior Leasing Manager in assigned project & able to manage related stakeholders to deliver result as plan.
- To deliver good choices, good shopping environment and good shopping satisfaction to customers by recruiting right tenants and arranging appropriate tenant mix to serve customers needs in each location.
- To support, coordinate, and liaise between tenants and our Lotus's related functions (such as construction team, tenant coordinators, and etc.) with design and construction requirements.
- To catch up with new shopping mall trend and opportunity to upgrade our existing malls in term of range offers.
- To maximize utilization of mall space.
- To have quarter business review with key tenants in order to share best practices and knowledge, to understand and solve tenants issues as well as to improve their business performance.
- To liaise between tenant and mall operation team to solve tenant operation problems such as water leakage.
- To treat tenants in fair and responsible manner.
- To make relationship with SME strength franchisor to expand branches.
- To find new opportunity to develop mall space for increase income.
- Bachelors degree in related fields.
- At least 3 years leasing experience.
- Able to travel alone throughout Thailand.
- Strong negotiation skills and customer service mind.
- Ability to plan, organize work, and work under pressure.
- Marketing and consumer products selling skills are an advantage.
- Good command of English.
- Lotus's
- Ek-Chai Distribution System Co., Ltd.
- Buengkoom, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Sales, Market Analysis, Negotiation, Customer Relationship Management (CRM), English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 - ฿45,000, สามารถต่อรองได้
- Target and engage with new market segments for client acquisition.
- Conduct client meetings, identify their needs, and develop tailored proposals.
- Deliver persuasive sales presentations and effectively close deals.
- Design and oversee project execution plans, guaranteeing superior service delivery and high client satisfaction.
- Regularly update clients on project progress according to agreed schedules.
- Meet and exceed performance goals, while seeking avenues for further contribution and growth within the role.
- Skills and Expertise.
- Proficient in Sales and Marketing strategies.
- Knowledge of SEO, SEA, SMM, SMA, E-Commerce, Influencer Marketing, and Affiliate Marketing.
- Skilled in Client Relationship Management.
- Bachelor s Degree in Marketing or a relevant field, or equivalent experience.
- A minimum of 3 years in a managerial role in sales and marketing.
- Strong command of English, both spoken and written.
- Excellent skills in proposal development and presentation.
- Effective in prospecting and negotiation.
- A proven track record of success in similar roles.
- Position Type: Full-time.
- Location: Bangkok, Thailand.
- If this describes you, we eagerly await your application. Please send your resume, along with a full-size photograph, to: [email protected].
- Application Deadline: 26 February 2024.
- Note: Only shortlisted candidates will be contacted for an interview.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿20,000 - ฿25,000
- Call management
- Receiving all calls from customer within agreed repose time and log call in Help desk system
- Provide solutions to customers via phone
- Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner
- Problem management
- Provide remote diagnostic to customer system
- Monitor progress of calls
- Escalate call which exceed the Service Level Agreement criteria
- Reporting
- Prepare call log data for manage service report
- Maintenance of call log data
- Manage and document end user manual
- On-site service
- Provide engineering on-site service according to SLA.
- Maintain inventory of IT hardware and software
- IMACD (Install, Move, Add, Change, Delete)
- Others as assigned by Project Manager/Helpdesk Supervisor.
- Male or female, 25-35 years of age
- Bachelor Degree in Computer Engineering or any related fields
- 3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
- Knowledge in Windows Operating System,Microsoft Office, O365,Share point
- Ability to work flexible
- Good command of English would be advantage
- Service-mind and interpersonal skill is a must - Contract 1 Year.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Google Cloud Platform, System Administration, Network Administration, Microsoft Office, Software Development, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿20,000
- enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี) .
- Contract Period: 1 Years (First 4 month for performance evaluation before renew contract).
- Work Place: Chamchuri Square.
- Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,.
- Krung Thep Maha Nakhon 10330.
- Work Days: Ability to work flexible, 24x7, rotating shifts.
- Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2).
- Shift: 8 AM - 5 PM, 4 PM - 12 PM, 00 AM - 8 AM .
- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
- Logging and Tracking the details of customer requests and problems as tickets.
- Identify the types, categories, severity, and urgency of the ticket.
- Provide technical/non-technical phone support to customers.
- Provide remote support and/or remote maintenance to customers.
- Control and follow up customer tickets in order to comply with customers Service Level Agreement.
- Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
- Act as a further escalation point for unresolved or escalated calls;.
- Route customer tickets to proper teams to follow up and handle (both internal and external) including.
- tracking the status of tickets until closure.
- Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
- Provide report to customer upon requests.
- Maintain and/or Update customer information in the Service Desk System.
- Participate and assist in driving knowledge management process.
- Others as assigned by Project Manager/Team lead.
- Male or Female, age not over 30.
- Bachelors Degree in Computer Science, Information Systems, or IT related fields.
- 1-2 years experience in IT helpdesk or Customer Service area.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows 10, and O365.
- Good Troubleshooting skills and Service mind.
- Good English communication skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
- ต้องสื่อสารภาษาอังกฤษได้เท่านั้น.
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