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Skills:

Business Development, Recruitment, Tableau, YouTube, SQL, English

Job type:

Full-time

• This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.).
• Strategy.
• Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
• Analytics.
• Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
• Cross-functional projects.
• Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
• Performance management.
• Maintain and optimize a performance management system for the department, including a large team of account managers.
• Data & tools.
• Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
• Performance reporting.
• Preparing updates on business performance, proposals, and recommendations to senior management.
• Pricing Experiments.
• Optimize pricing strategy and make decisions based on A/B experiments.
• This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics.
• 3+ years and above of total experience.
• with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
• Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
• Growth mindset and excited to work on a variety of functional areas.
• Entrepreneurial and not afraid to be hands-on on the work.
• Experience working in a fast-paced and high growth environment.
• Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
• Ability to write in SQL a plus, or willingness to learn.
• Ability to use Tableau a plus, or willingness to learn.
• Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus.
• Analytics.
• LI-DN2.
• Bangkok.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

6 years required

Skills:

Recruitment, Negotiation, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda's Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
• As Senior Counsel, Privacy (Fintech area) - you will be part of a leading and innovative team responsible for the legal risk areas of data privacy, cybersecurity and artificial intelligence. This is a role dedicated to supporting fintech products and payments. You will act as dedicated point of contact to fintech stakeholders across the company on the legal aspects of privacy, cybersecurity and artificial intelligence, and maintain close cross-functional collaboration with sister brands within the Booking Holdings group. This is a unique opportunity to shape key fintech initiatives from the ground up, with high visibility across Agoda and other Booking Holdings brands.
• This position is Bangkok-based and we are open to both local and international candidates, with relocation support available for eligible candidates to ensure a smooth transition to working and living in Bangkok. Please note that remote work or working from locations outside of Bangkok is not available for this role.
• Product Counseling: End-to-end legal advisory support on privacy, AI and data protection matters as they relate to Agoda's fintech products, interests and payment initiatives across the globe.
• Regulatory Compliance: Monitor, interpret and implement global privacy and payment regulations and guidance as they may apply to fintech and payment operations (e.g. EU GDPR, UK GDPR and Data (Use and Access Act), CCPA, PDPA, PIPA, APPI, GLBA, PSD2).
• Privacy by Design: Collaborate cross-functionally with Product, Tech, Security, Finance, and Fintech commercial teams, as well as with other functions and brands in the Booking Holdings group, to embed privacy-by-design and compliance principles throughout product and data lifecycles. Lead and support privacy impact assessments, and data mapping exercises.
• Vendor and Partner Management: Assess third-party privacy and AI risks. Negotiate and review privacy, data protection and AI terms in contracts with payment service providers, tech service providers, and fintech partners.
• Regulatory Engagement: Support regulatory applications, filings, audits and responses to data protection authorities or financial regulatory authorities in relevant jurisdictions.
• Stakeholder Engagement: Serve as privacy subject matter expert for Fintech, advising on data subject rights, marketing and e-privacy compliance, and regulatory change implementation.
• Policy and Documentation: Draft and maintain privacy notices, policies, internal documentation, contribute to knowledge management, template development, and continuous improvement of privacy processes.
• 6+ years of post-qualification experience, with at least 2 years at a reputable law firm.
• Law degree from a top law school, and excellent academic credentials.
• Demonstrated experience advising on privacy in the fintech, payments or financial services sector.
• Good knowledge of global privacy laws and payment regulations (GDPR, CCPA, PDPA, PIPA, APPI, PSD2).
• Excellent drafting, negotiation, communication and stakeholder management skills; able to work independently and collaboratively in a fast-paced, matrixed environment.
• Self-starter with a sense of humor, adaptability, and enthusiasm for building new products and processes.
• A data privacy qualification, CIPP or equivalent or at least willing to obtain one shortly after joining the company.
• Legally qualified in either England, Singapore or another common law jurisdiction.
• Practical, solution-oriented approach to legal advice.
• Experience working in a tech company or with technology-driven products.
• LI-DN2.
• berlin.
• Sydney York.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Negotiation, Big Data

Job type:

Full-time

• Cisco Security delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolio that is integrated, pervasive, continuous and open. Cisco's threat-centric approach to security reduces complexity while providing unmatched visibility, continuous control and Advanced threat protection across the entire attack continuum -- before, during and after an attack. Fused into the network, Cisco security helps customers to achieve granular and consistent security policies pervasively across the entire network.
• You will engage key customers, and develop the sales strategy and plan to drive Cisco Security Products & Solutions, while executing Cisco's strategy and meeting Cisco's financial targets. Products & Solutions include Cisco NGFW, NGIPS, SSE, XDR, Identity/MFA, Email, Web Security, Cloud Security, Secure Networking and SIEM/SOAR.
• Be an integral part of the business planning process, ensure close interaction and collaboration with worldwide solutions groups, regional Enterprise Networks, Data Center and Services leads, and account teams on all aspects of running the Security business for Thailand customers.
• Collaborate and build partnerships within Cisco as well as externally with partners and ecosystem partners to drive the agreed commercial strategy, have regular dialogue with local and regional teams to ensure support with the go to market and sales solution strategy overall.
• Drive partner engagements, as well as anticipate new types of partners required to build future pipeline.
• You love being a part of an overall team responsible for the complete strategy, executing in conjunction with other sales specialists, solutions architects and account team members.
• Who You'll Work With.
• The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are rapidly growing our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work.
• Cisco is a game changer in the security industry. We're working to deliver technology that not only safeguards customer's data but doesn't become an obstacle when they need to access it. We're developing next gen firewall and cloud security solutions that are able to adapt to constantly changing threats to the network.
• Global Security Sales Organization (GSSO) is taking big steps to position Cisco as the IT Security provider in the industry. In addition to having the right market conditions, capabilities, products and services, we need the right people to take us there.
• Who You Are.
• You have a minimum 5+ years of sales or pre-sales experience.
• You have at least 3+ years in Security specialization.
• Experience with security technologies like IDS/IPS, NGFW, SSE, XDR, Cloud Security, MFA/Identity and SIEM/SOAR solutions is highly preferred.
• Experience in selling software is beneficial.
• You have proven successful quota achievement.
• You have experience in building a business around security solutions.
• Positive relationships with Enterprise and Public Sector customers (cybersecurity domain) in the Thailand market.
• In depth understanding of cybersecurity trends and evolution, market trends and challenges.
• You have a deep understanding of key Cisco competitors in Cybersecurity.
• Work in teams to achieve both individual and group success, working across various segments of the Thailand market.
• You have a true love and passion for cybersecurity.
• Business Insight.
• Develops an insightful view of the overall business landscape, including customer and partner business drivers.
• Possesses deep understanding of complex technical sales engagements, partner profitability models and take action accordingly to ensure mutual success.
• Financial Acumen.
• Understands how to evaluate, interpret, and incorporate financial data in daily decisions to understand the organization's financial goals and focus the efforts in solving complex customer and partner needs.
• Executive Communication and Negotiation Skills.
• Build and maintain executive level relationships at customers, partners and within Cisco.
• Ability to negotiate large and complex deals.
• Ability to present in customer/partner events.
• Operationalizing Strategy.
• Experience building actionable long and short-term account plans based on a deep understanding of the impacts of business and technology trends.
• Ability to build and pitch programs for funding, as well as execution and governance for scale and repeatability across relevant segments of customers in Thailand.
• Building Capability.
• Strong skills in identifying and leading the appropriate resources (internal and external) required to develop and execute major solution strategic initiatives.
• Working across Boundaries - Ability to work cross-functionally with multiple business units, partners and solution teams in complex business engagements to use multiple IT domains in creating vertical/segment specific solutions for our customers.
• Strategic Vision - Develops short and long-term strategy for commercial model within the country.
• Why Cisco?.
• At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.

Experience:

5 years required

Skills:

Business Development, Data Analysis, Recruitment, Tableau, YouTube, SQL, XML

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Agoda Supply Team is a group of creative entrepreneurs that develop solutions for Agoda's accommodation partners and promote Agoda's top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value.
• The Tech Partnerships Team plays a vital role within our Supply Organization, driving supply performance and ensuring seamless connectivity for our partners. We design and implement strategic win-win initiatives with leading Tech/Connectivity Providers (e.g. channel managers, revenue management systems) - who serve as key touchpoints between our accommodation partners and Agoda.
• The Business Development Manager - Tech Partnerships, will be focused on supporting the achievement of Agoda's commercial goals with new and established Tech/Connectivity Partners by working collaboratively across both internal and external teams. In this role, we are looking for people with strong management and business acumen, a high level of operational savvy, and the capability to establish and develop long-term relationships with internal and external stakeholders. You may be a great match for this role if you have a driven personality, face problems with a positive mindset working creatively to find solutions, and you think critically, test, learn from mistakes, and adapt quickly.
• Regional Account Ownership: End-to-End commercial ownership and high-level product and strategy roadmap of selected strategic Tech/Connectivity Partners.
• Business Development: Design strategy and partnership initiatives to identify market opportunities and drive Supply growth via commercial and product innovation.
• Experimentation: Conduct innovative testing to identify novel approaches to drive performance through data driven decision-making.
• Communication: Communicate with internal and external leadership teams to provide constructive feedback on account performance and opportunities.
• Reporting: Handle monthly and weekly reporting and analysis, data driven decision and actions to enhance performance.
• Account support: Handle rate and technical enquiries from internal and external stakeholders.
• 5+ years of Hospitality Tech/OTA experiences or relevant professional experiences.
• Exposure to large commercial account management conversations/business development.
• Strong data skills with proven ability to leverage analytics and quantitative methods to inform and influence decision-making.
• Excellent communication and presentation skills, up to C-level.
• Highly organized and comfortable with making prioritization decisions.
• Able to effectively keep track of moving parts across projects and adapt to new information and goals.
• Ability to work under pressure in a competitive industry/rapidly changing environment.
• Proficiency in data analysis tools and software (e.g. Excel, SQL, Tableau).
• Understanding of APIs and XML connections.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Business Development

Job type:

Full-time

• Identify business opportunity and oversee commercial arrangement with external and internal partners to contribute the development of new innovative products and the enhancement of existing business/products that can be delivered to customers and merchants.
• Prioritize and deliver Business Requirement of Unified for Online Payment and Settlement to be in line with business plans and objectives by working with Product and Technical department.
• Support program management and operation teams in implementation.
• Drive product take-up through campaign and communication alongside Marketing team.
• Bachelor degree or MBA in Business, Finance, Economics or relevant fields.
• Able to manage projects with large teams and multiple stakeholders.
• At least 2-3 year experience in a business or finance.
• Proven ability to leverage analytics and quantitative methods to inform and influence decision making.
• Experience working in a dynamic and fast-paced environment.
• Experience and passion for financial technology.
• Experience in Fin tech, eCommerce or banking is a big plus.

Experience:

5 years required

Skills:

Market Research, Architecture, English, Thai

Job type:

Full-time

• We are Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
• Mart team is under the New Retails division. Our main responsibility is to make the ...
• Develop the category strategies driven by business direction, market condition, and data to enhance growth and profitability.
• Collaborate with internal and cross-functional teams for an implementation with an end-to-end process.
• Create initiatives to improve the responsible field (category) performance, both product related and non-product related.
• Measure impacts, understanding efficiency and effectiveness for policy enhancement.
• Building on, developing, and enhancing the architecture of the transaction data and market research to identifying market insight to form the strategic actions.
• Execute analytical experiments to measure the impacts and prove the hypothesis before forming the actions.
• Bachelor's degree in Economics, Business Administration, or related fields.
• 5+ years of experience in e-commerce, marketplace, retail, or category management preferred.
• Possess a strong understanding of category strategies and concepts.
• Prior experience in a similar role including solid exposure to strategic initiation, processes, implementation, and model.
• Ability to take initiative and drive impacts in a constantly changing work environment and fast-growing industry.
• Good understanding of statistics, data science, and data, and the ability to implement this understanding in complex business situations.
• Fluent in Thai Language, Proficient in English.

Experience:

3 years required

Skills:

Data Analysis, Power point

Job type:

Full-time

• Maintain information of customer service database.
• Gathering business requirements and any functional.
• specification.
• Continue finding the problems and issues.
• Tracking KPI performance of customer service team and.
• individual performance.
• Support Ad-hoc data and report.
• Bachelor's degree or higher in MIS or related fields.
• At least 3 years of experience in Data Analysis,.
• Portfolio Management, MIS, Database Management.
• Able to handle, manage ad-hoc and new assignments.
• Excellent in Computer skill (MS Office: Excel (PIVOT),.
• Word, PowerPoint).

Experience:

5 years required

Skills:

Spring Boot, Kubernetes, MongoDB, Jenkins, Docker, Kafka, MySQL, NoSQL, Java

Job type:

Full-time

• In 2017, we served over 30 million customers in 6 countries (Thailand, Cambodia, Myanmar, Vietnam, Indonesia, Philippines), and processed over 4.5 billion USD. This makes us by far the largest fintech company in SE Asia, and growing quickly.
• As a member of our esteemed Engineering team, you will be helping to bring this vision to reality by leveraging the most modern cloud-native technologies. At Ascend, you will be part of a team who are directly responsible for improving the lives of millions.
• Lead an agile team of 15-25 engineers to build / develop features and technologies across various aspects of the Java stack, primarily focused on Spring Boot and Spring Cloud / NetflixOSS.
• Possess an understanding of CI/CD deployments on a Kubernetes based platform, both on premises and on a multi-cloud infrastructure. (AWS and GCP).
• Possess an understanding of cloud-native architectures, and be familiar with implementations involving service discovery, circuit breakers, client side load balancing, and other architectural patterns related to elastic infrastructure.
• Establish the development team responsible for creating a company culture which attracts, retains, and coaches other engineers. The primary deliverable of an engineering manager is more senior engineers.
• Conduct design and code reviews.
• Provide specific technology expertise to help drive innovation.
• Identify emerging technologies to create leading edge banking products.
• Partnering with architects and platform engineers to build strategies for execution, drive and facilitate key decisions, and influence others and lead change where appropriate.
• Breaking down product requirements into tickets.
• Facilitating estimates on new product requirements.
• Making sure developer's ticket queues of tickets are full and developers are writing code every day.
• Essential Skills & Prerequisites.
• A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
• Bachelor's Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are academic qualification.
• 10 or more years of relevant work experience.
• Experience in building mission critical applications from scratch, and decomposing monolithic applications into smaller services.
• Core Java 8,9, Spring Boot, Spring Cloud, NetflixOSS.
• JVM Debugging and Profiling.
• Git Source Control.
• React.
• Kubernetes (or equivalent).
• MySQL, PostgreSQL, EnterpriseDB, NoSQL (Cassandra, MongoDB, ELK).
• RabbitMQ, Kafka.
• AWS & GCP.
• CI/CD (E.G. Fabric8, GitLab or Jenkins).
• Experience with distributed architectures, SOA, microservices and Platform-as-a-Service (PaaS).
• Experience with Agile and Test Driven Development (TDD) methodologies.
• Familiarity with containers and their technologies such as Docker.
• Familiarity with container orchestration technologies such as Mesos and Kubernetes.
• Experience with high availability, high-scale, and performance systems.

Experience:

5 years required

Skills:

Project Management, English, Thai

Job type:

Full-time

• Perform Network&Security Project Management,.
• including Driving complex Network&Security projects to achieve.
• targeted and measured business goals and key objectives.
• Proposal and Bidding.
• Technical design.
• Build.
• Implementation.
• Documentation and transfer to operation support.
• Develop technical design recommendations to support.
• Product and Commercial to meet the expectation of Client.
• Perform the Network Security Operation, Provide.
• guidance or suggestion for team members related to technical, project.
• management.
• Response for security.
• cyber.
• incident.
• Develop the Security improvement plan.
• Security compliance and ISO standard.
• Problem resolving in 2.
• nd.
• tier, network.
• troubleshooting, connectivity problems.
• and related infrastructure.
• Educational background.
• Bachelor.
• s degree in Computer.
• Engineering, Computer Science, Information Technology or related field.
• Nationality.
• Thai.
• Gender.
• Male or Female.
• Age.
• minimum 25 years old.
• Language Skill.
• Good command in Thai and English.
• Experience.
• Minimum 5 years in Enterprise Networking, Data Center.
• or ISP infrastructure.
• Experienced to manage medium or large Network.
• Security.
• project.
• Strong knowledge in networking technology.
• SDN,.
• Network Virtualization, overlayand underlay technologies, Routing &.
• Switching, Public Cloud connection, DC Interconnection.
• Excellentunderstanding of Network principles,.
• topologies, design patterns, experience inanalyzing requirements, creating.
• use cases and specifications and definingmulti.
• data center network.
• architectures.
• Good knowledge in network Security is preferable.
• Cisco Certificate is preferable.
• CCNP, CCDP,CCIE.
• Muang Thong Thani.

Experience:

5 years required

Skills:

SAP

Job type:

Full-time

• LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
• We are looking for a results-oriented SAP Functional Manager with 5-8 years of exper ...
• Tech & Process Advisor: Provide expert insights to ensure systems meet user needs.
• Solution Implementer: Configure and implement S/4HANA Material Management (Procurement, Inventory) and ARIBA modules.
• System Maintenance & Compliance: Ensure systems are optimized, secure, and compliant with JSOX and internal policies.
• Issue Resolution: Serve as the liaison between business and technical teams to resolve system issues.
• Continuous Improvement: Monitor supply chain developments to keep our systems future-ready.
• Experience: Minimum 8 years in SAP project management and ERP systems (Tech/E-commerce preferred).
• Technical Skills: Deep expertise in S/4HANA Material Management (Procurement, Inventory) and ARIBA modules configuration.
• Stakeholder Management: Proven ability to influence and align cross-functional teams in SAP environments.
• Soft Skills: Analytical problem-solving, strong communication, and adaptability in fast-paced environments.
• Bachelor's degree in Business, Finance, Engineering, or related field.

Experience:

2 years required

Skills:

Business Development

Job type:

Full-time

• Merchant Onboarding.
• Payment and settlement workflows.
• Escalation processes.
• Documentation and reporting support.
• Time-to-launch for merchant onboarding.
• Project-based objectives.
• Collaborate with team BD to execute business operations.
• Check TrueMoney visibility signage status in each of the partners.
• Capacity to identify and keep up to date on relevant technologies.
• Hands-on mentality with a get-it-done attitude.
• Recognizes own strengths and weaknesses.
• Collaborative, with strong communication and negotiation skills.
• Bachelor degree in Business, Marketing, or relevant fields.
• At least 2-3 year experience in an operational or process-oriented role.
• Experience working in a dynamic and fast-paced environment.
• Experience in E-Commerce or fin-tech a big plus.
• Experience and passion for financial technology.

Skills:

Good Communication Skills, Negotiation, English, Thai

Job type:

Full-time

• oversees the legal affairs, functioning as a counsel in any matter in relation to legal and regulatory risk. The position ensures that the Company is under the legal best practice including but not limited to advisory, drafting service, contract and license management, litigation management, IP management and company secretary. The position ensures that all regulatory risks have been identified and appropriate mitigated.
• Handle legal matters, risk management, business operation and projects.
• Review, draft and negotiate all legal documents related to business or strategic matters and projects including contract management.
• Conduct the company secretary including but not limited to board of director meeting and shareholder meeting including filing application to the relevant authorities as required from time to time;.
• Responsible for license, Intellectual property and liability insurance management;.
• Conduct the relevant training in relation to legal and regulatory risk;.
• Develop, implement and follow up legal policies, SOP and guidelines.
• Identify, manage and mitigate legal risk with a focus on commercial transaction.
• Support and facilitate the implementation of financial compliance module including but not limited to KYC, AML and CFT and other applicable module as required from time to time;.
• Handle pre-litigation matters including correspondence, negotiation and mediation with the opposite party; and.
• Review progress of outstanding litigation and liaise with and manage external lawyers.
• At least bachelor's degree in law from reputable university both of local and overseas;.
• Adaptable and capable of working autonomously and collaboratively;.
• Strong analytical, Attention to detail, Good communication skills;.
• Passionate about financial inclusion; and.
• Excellent communication skills in English and Thai (TOEIC should be 750+).
• o Background in financial industry and familiar with SET/SEC regulation is desirable but not essential;.
• o Demonstrated ability in drafting, reviewing and negotiating commercial contracts;.
• o Ability to digest and translate complex legal and contractual concepts into practical, simple and commercial advice.

Skills:

Problem Solving, English

Job type:

Full-time

• Monitor service health, performance and capacity of company services using a variety of tools. When an issue is identified, SM Engineer works to determine the cause of the problem.
• When a problem impacts the services, the SM Engineer works to triage or troubleshoot the problem if possible. SM Engineer generally have standard operating procedures that they will closely follow. This may include coordinating with 3rd party or other IT teams.
• While responding to incidents, the SM Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the SM Engineer and is a record of the health of the system.
• When problems are too large or complex for quick troubleshooting, SM Engineer must escalate the issue to upper level, other IT resources or 3rd party vendors for assistance in reaching a resolution. SM Engineer maintains ongoing communication within both internal and external team, to keep all stakeholders aware of relevant, known issues and the steps being taken.
• Run test scripts & automated tools to verify servers and services up and running business as usual. And record a result in the ticketing tool.
• Other duties and projects as defined by your line manager.
• Essential Skills & Prerequisites.
• A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
• Bachelor's Degree in an IT related or equivalent work experience.
• Good experiences in System Analyst or NOC or IT support.
• Quick problem solving with strong analytical skills.
• Ability to handle and perform in stressful situations.
• Excellent critical thinking and problem solving skills in a service environment supporting multiple applications.
• Effectively communicates status of major incidents to the appropriate stakeholders.
• Strong command of spoken and written English.
• Patient & friendly attitude with excellent interpersonal skills.
• Flexible and able to work within a 24/7/365 shift pattern.

Experience:

5 years required

Skills:

Accounting, eCommerce

Job type:

Full-time

• Reconcile inventory related general ledger balance sheet accounts on a timely basis.
• Prepare/review, investigate, and resolve accounting errors, discrepancies, and reconciling items.
• Perform review of inventory reserve calculations.
• Prepare adjusting and month-end journal entries.
• Maintain procedures to ensure that transactions are executed in accordance with general or specific authorization.
• Recommend process improvement opportunities by identifying problems, evaluating trends, and anticipating requirements around controls.
• Maintain accurate, complete, and timely records of business transactions.
• Perform ad-hoc analysis and reporting to identify issues and improvement opportunities.
• Assist in or lead special projects as necessary.
• Perform other duties as assigned.
• Bachelor's Degree in accounting, Finance or equivalent discipline is required.
• 2+ years of progressive accounting experience, experience within cost/inventory accounting strongly preferred.
• Strong analytical and reporting skills with ability to make judgments on analysis of data based on practice and experience.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Detail oriented, analytical, resourceful, self-motivated and independent.
• Comfortable managing multiple deliverables concurrently.
• Strong time management skills and ability to adhere to month-end close timelines.
• Professional verbal and written communication skills.
• Strong understanding of inventory accounting controls, adherence to GAAP for inventory.
• What's in it for YOU?.
• An opportunity to work with one of the largest ecommerce Enablers in Southeast Asia with a multicultural environment that will offer you challenges to develop your career and professional skills. provides a variety of unique perks - and they're available to you whenever you need them. From solid healthcare services, work from home options, comfortable workspace, flexible leave (since it's important to enjoy quality time off), flexible work hours and attractive work locations [EmQuartier for our Thailand office]!.
• aCommerce believes in investing in YOU which is why you will be given the opportunity to explore the world of technology and innovation in ecommerce. Work alongside experts who will enhance and recognize your professional knowledge to the highest potential!.
• YOU ARE GETTING MORE THAN JUST A JOB!.
• You are valued. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the region.
• Being trusted. Once a month, you have the benefit to work remotely and choose your own workspace.
• Being celebrated! May that be a small win or a major milestone in your career, you have a family here who will support and celebrate every step of the way of your aCommerce journey.
• Comfortable at work. We provide you with a laptop, a cozy working space and smart casual dress code! Just come in as you are and bring your passion, commitment and "can do" attitude at work. There's a lot of things that you can look forward to if you join us today and we leave it up to you to discover what's in store for you.
• INTERESTING FACTS.
• Getting to equal when it comes to being a gender-balanced organization is something we celebrate! We are proud of our gender ratio.
• We have more than 20+ nationalities who are working hard to take aCommerce ahead everyday.
• About aCommerce.
• aCommerce is the largest brand ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L'Oréal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centers in Singapore, Thailand, Indonesia and the Philippines.
• The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
• aCommerce DNA.
• Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.
• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A "can do" attitude solves a multitude of problems.
• Lean on your teammates: Replace "I" with "we". Collaboration will take you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.
• The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Skills:

Network Administration, Automation, Kubernetes, MongoDB, MySQL, Linux, Thai

Job type:

Full-time

• LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
• We are looking for experienced people who design, analyze, and troubleshoot for micr ...
• Support services before they go live such as system design consulting, capacity planning, and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.
• Improve monitoring, alerting and resilience of systems.
• Practice sustainable incident response and blameless postmortems.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
• Experience in designing, analyzing, and troubleshooting micro-services.
• Understanding of monitoring, logging, and tracing systems to help teams quickly detect problems such as ELK, Prometheus, Grafana, Jaeger.
• Experience with Linux and Network administration skills for troubleshooting.
• Familiar with Cloud Platform (AWS or Google Cloud) and Kubernetes.
• Experience programming in Go or similar is an advantage is an advantage.
• Experience designing and managing MongoDB and MySQL databases is an advantage.
• Knowledge in Security and how to test is an advantage.

Experience:

5 years required

Skills:

Internal Audit

Job type:

Full-time

• Legal.
• Prepare the company for IPO and conversion into a public listed company.
• Prepare, draft, and review commercial contracts in both Thai and English to ensure terms and conditions comply with applicable laws and properly protect the company's interests.
• Prepare and maintain legal documents such as contracts, Power of Attorney (POA), Non-Disclosure Agreements (NDA), and Memoranda of Understanding (MOU).
• Provide legal advice and coordinate with internal and external stakeholders.
• Undertake ad-hoc projects and liaise with government authorities and other third parties.
• Compliance.
• Develop and review rules, regulations, manuals, policies, and standard operating procedures to ensure alignment with relevant laws and regulatory requirements.
• Collect, study, and analyze laws, regulations, notifications, and orders that impact the company to ensure all business operations are conducted legally and correctly.
• Supervise, provide legal advice, and perform compliance reviews to monitor the operations of various departments, ensuring adherence to relevant laws.
• Communicate, provide training, and build understanding among employees and departments to ensure correct and appropriate operational practices.
• Coordinate with regulatory bodies and external agencies such as the SEC, OIC, OCPB, DBD, DEPA, ETDA, BOI, and external legal counsel.
• Internal Audit & Risk Management.
• Support the assessment and design of the Enterprise Risk Management (ERM) framework.
• Test control effectiveness, identify gaps, and provide recommendations on risk management, anti-fraud measures, and corporate governance.
• Coordinate and track issues arising from internal and external audits to ensure appropriate corrective actions are implemented.
• Coordinate with and support the Internal Audit function.
• Company Secretary.
• Support meetings of the Board of Directors and relevant sub-committees.
• Oversee the management of the company's corporate legal documents.
• Ensure the operations of the company and the Board are conducted in compliance with applicable laws, regulations, and corporate governance principles.
• Leadership & People Management.
• Lead and set the direction of the Legal, Compliance, Internal Audit, and Company Secretary team in alignment with company goals.
• Assign work, coach, and continuously develop team members.
• Build a service-oriented culture and foster effective collaboration with other departments.
• Report on performance, risks, and key issues to the CEO and senior management.
• Bachelor's degree or higher in Law or a related field.
• Must possess a law practicing license.
• At least 7 years of experience in Legal and/or Compliance, including a minimum of 2-3 years in a team management or supervisory role.
• Strong expertise in Thai corporate and commercial law, including litigation matters.
• Knowledge of SET and SEC regulations, the Public Limited Companies Act, and the Securities and Exchange Act.
• Comprehensive understanding of Corporate Governance principles and Risk Management frameworks.
• Experience in the IPO process is a major plus.
• Strong leadership skills, with the ability to effectively manage a team spanning multiple functions (Legal, Compliance, Internal Audit, Company Secretary).
• Strong service mindset, with a hands-on approach and willingness to work closely with the team.
• Strong multitasking, analytical, and problem-solving skills.
• Ability to conceptualize and break down complex issues into actionable plans.
• Excellent interpersonal, communication, and presentation skills.
• Proficient in using technology and digital productivity tools to enhance work efficiency.
• Able to communicate effectively in both Thai and English.

Experience:

2 years required

Skills:

Social media

Job type:

Full-time

• Handle.
• Social Media Data.
• Learn and understand the objectives of each business or industry assigned and set up the tools or crawlers in ways that can best collect data to directly serve the needs of clients from different industries.
• Gather and clean the unrelated data from the data collected.
• Code, categorize, and label the data from the voices of customers on social media.
• Display Social Media Data and Insights.
• Understand the basic of a business process and how a business and/or its stakeholders can leverage from having data to insightfully analyze the processed data and deliver that insights to clients.
• Incorporate data to create a report with the analysis using PowerPoint or PowerBI.
• Present reports to clients and handle inquiries in a professional manner.
• Use social media data to create and deliver quality reports to support clients business decision making and measure the business performance.
• Aged between 22-30 years old.
• Holds a bachelor degree or above in Economics, Statistics, Marketing, Business Management, or related field.
• Enjoys working with data! as you would be spending 80% of your time dealing with it Has creativity and able to make sense out of the social data to turn it into insights best serves the clients business objectives.
• Comfortable using MS Excel with knowledge of fundamental functions, and able to handle a large amount of data.
• Good at using MS PowerPoint and can create a professional report to present to clients Understand Research Methods Knowledge Base such as descriptive analysis Good analytical and logical thinking skills and experienced in working with data analyzation.
• Experienced in data visualization tools (e.g. Power BI, or Tableau).
• PREFERRED QUALIFICATION.
• Familiar with social media measurement, knows the matter values such as Engagement Rate, Interaction Rate.
• Has some understanding or experiences in working with social media or marketing strategies.
• WHAT YOU WILL DEVELOP FROM THIS POSITION.
• Utilized the social media data to listen to online customers, measure brands success, or find a business opportunity.
• Sharpen your understanding and the art of revealing the clients needs Practice techniques and skills in analyzing social media data.
• Learn to work with different tools in analyzing data.
• Showcase your reports and present them to corporates and leading companies in the market.

Experience:

1 year required

Skills:

Project Management, Data Analysis, Recruitment, YouTube, Python, SQL, English

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Product Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda's product. We manage all the product our customers and partners see on each of our products. As a part of our team, you'll take ownership in processes that are critical to multiple other teams across the business. Product Operations is also keen on self-improvement and innovation. We run our own experiments on images, structured data, and language copy and analyze the data to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda.
• Project management: own content projects from start to finish.
• Product Operations: source, maintain, and improve the quantity and quality of content.
• Innovation: generate ideas to drive product innovations. Be creative when hitting a roadblock.
• Collaboration: don't be shy to reach out to colleagues across teams to move projects forward.
• Communication: prepare and handle reports and presentations related to team projects and KPIs.
• Data Driven: conduct data analysis, interpret the results, translate into meaningful actions, and communicate this upwards and sideways.
• Bachelor's Degree from an accredited university.
• 1-2 years of working experience in Product Operations is preferred.
• Experience with SQL and/or Python required.
• Experience with Excel and PowerPoint required.
• Proactive, friendly, with a sense of responsibility, and can work independently.
• Process-orientated, flexible and has an eye for detail.
• Team player, motivated and enjoys working in e-travel and hospitality.
• Fluent in English both speaking and writing.
• We are on-look for candidates based in Bangkok.
• students.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support - supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics - from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Business Development, Negotiation, English, Thai

Job type:

Full-time

• Our client is seeking a Senior Sales Manager to drive business growth and develop strong relationships with healthcare providers across Bangkok and Thailand.
• This role focuses on building partnerships with clinics, hospitals, and healthcare professionals, introducing innovative healthcare solutions, and managing the full sales process from initial contact through long-term account development.
• This role is ideal for a relationship-driven, commercially minded sales professional who is passionate about healthcare innovation and comfortable working in a fast-gro ...
• Build and develop relationships with clinics, hospitals, healthcare professionals, and key decision makers across Bangkok and Thailand.
• Identify and develop new business opportunities and strategic partnerships.
• Present products, quality standards, and scientific foundations to healthcare providers.
• Manage the sales process from first contact through onboarding and long-term account management.
• Develop and execute business development strategies to support company growth.
• Represent the company at conferences, events, and customer meetings.
• Gather market insights, customer feedback, and industry trends to support commercial strategy.
• Collaborate closely with the Thailand team, as well as international commercial, medical, and operational teams.
• More than 5 years of sales experience, ideally within healthcare, pharmaceuticals, biotech, medical devices, or related industries.
• Strong commercial mindset with proven experience in relationship building and business development.
• Experience engaging with healthcare professionals, clinics, hospitals, or medical organizations is highly preferred.
• Strong communication, presentation, and negotiation skills.
• Entrepreneurial mindset, self-motivated, and comfortable working independently in a fast-growing startup environment.
• Based in Bangkok or surrounding areas, or willing to relocate.
• Language Proficiency.
• Native Thai.
• Working proficiency in English.
• Food allowance.
• Transport allowance.
• Group health insurance.
• Provident fund.
• Performance-based bonus.
• Working Conditions.
• JustCo, Amarin Plaza.