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Experience:
8 years required
Skills:
Finance, SAP, Procurement
Job type:
Full-time
Salary:
negotiable
- Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
- Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
- Build trusted executive relationships and earn trusted advisor status with customers ...
- Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans.
- Act as primary point of escalation for customers account issues.
- Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services.
- What you ll bring.
- 8+ years experience in either Sales, Pre-Sales, Services or Solution/Product Management.
- 8+ years experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions or as a practitioner.
- Strong executive presence and relationship building skills, particularly with finance and procurement leaders.
- Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred.
- Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives.
- Proven ability to handle difficult customer situations and discuss challenges with customer executives.
- Commercial/deal support skills.
- Relationship-driven mindset with excellent verbal and non-verbal communication skills.
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions.
- Ability to apply risk-mitigation strategies to customer situations.
- Bachelor's degree or equivalent required.
- MBA or related post-Bachelor qualification is preferred.
- Professional Skills.
- Business Acumen.
- Complex Problem Solving.
- Effective Communication.
- Customer Orientation.
- Establish Trust.
- Influencing Skills.
- Following SAP Solution Skills are preferred.
- O Planning & Consolidation (SAC-Planning and Group Reporting).
- O Treasury & Cash Management (including Cash management).
- O Billing, Revenue & Innovation management (BRIM).
- O Global Trade & Tax.
- O Governance Risk and Compliance (GRC).
- Role Specific Skills.
- Customer Value Journey Alignment.
- Account Governance.
- Account Strategy.
- Customer Success Management.
- Customer Retention.
- Solution Adoption Strategy.
- Customer Expansion.
- Relationship Building.
- Technology Solution Adoption.
- Overcoming Objections.
- Finance and Spend Management Domain Expertise.
- Procurement Process Optimization.
- BSO2X.
- Bring out your best
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
- AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
Experience:
2 years required
Skills:
Able to work as a shift, Good Communication Skills, English
Job type:
Full-time
Salary:
฿25,000+ , negotiable, commission paid with salary
- Strong leadership and team management skills with the ability to inspire and guide staff.
- Proven experience in hospitality, customer service, or restaurant management.
- Solid understanding of restaurant operations, including scheduling and supply management.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Basic financial and administrative knowledge (inventory, cost control, budgeting).
- High attention to detail and commitment to premium service standards.
- Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
- Ability to recommend food & beverage pairings to enhance guest experience.
- Flexible to work evenings, weekends, and public holidays.
- Fluency in English (additional languages are a plus, especially Chinese).
Experience:
1 year required
Skills:
Able to work as a shift, Good Communication Skills, Service-Minded, Thai
Job type:
Full-time
Salary:
฿18,000 - ฿22,000, commission paid with salary
- สถานที่ทำงาน: ลาดพร้าว 87 แยก 25.
- เงินเดือน: 18,000 - 22,000 (ขึ้นกับประสบการณ์และความสามารถ).
- ภาษา: ภาษาไทย (ฟัง พูด อ่าน เขียน ได้คล่อง), ภาษาอังกฤษ (ฟัง พูด อ่าน เขียน ได้เบื้องต้น).
- เวลาทำงาน: ช่วงเรียนรู้งาน วันจันทร์-เสาร์ 09.00 - 18.00 น., ช่วงเข้ากะ กะละ 12 ชั่วโมง 4 วัน/สัปดาห์.
- ค้นหา CS สายบวก! ไม่ใช่แค่คอยตอบแชท แต่พร้อมที่จะดูแลเชิงรุก กระตุ้นยอดขาย เพื่อรับค่าคอมฯ แบบจุใจ! เบื่อไหมกับการเป็น CS ที่นั่งรอตอบคำถามตามสคริปต์ไปวันๆ? ที่นี่เรามองหา "นักแก้ปัญหาและนักสร้างโอกาส"! หน้าที่ของคุณไม่ใช่แค่ Support แต่คือการดูแลลูกค้าอย่างใกล้ชิด ติดตามผลลัพธ์ ทำให้ลูกค้ารักสินค้าและบริการของเรา กระตุ้นการตัดสินใจซื้อ และสนุกไปกับการ Upsell ยิ่งคุณดูแลลูกค้าได้ดีเยี่ยมเท่าไหร่ รายได้จาก "ค่าคอมมิชชั่น" ของคุณก็จะยิ่งพุ่งสูงขึ้นเท่านั้น! ถ้าคุณรักงานบริการและมีสายเลือดนักขายแฝงอยู่. มาร่วมเติบโตไปด้วยกัน!
- Support 80% / Follow-up & Upsell 20%.
- ความรับผิดชอบหลัก (Key Responsibilities).
- Multichannel Support: ให้คำแนะนำและแก้ไขปัญหาการใช้งานระบบ Paxel ผ่านทาง Live Chat, Email, Social Platform และทางโทรศัพท์ผ่าน ระบบ call-center อย่างมืออาชีพและสุภาพ.
- Proactive Engagement: ติดตามสถานะการใช้งานของลูกค้า (Monitoring) และติดต่อสอบถามหรือให้คำแนะนำเพิ่มเติมก่อนที่ลูกค้าจะแจ้งปัญหาเข้ามา เพื่อเพิ่มอัตราการต่ออายุสมาชิก (Retention).
- Technical Troubleshooting: วิเคราะห์และแยกแยะปัญหาทางเทคนิคเบื้องต้น สามารถอธิบายขั้นตอนการแก้ไขที่ซับซ้อนให้กลายเป็นเรื่องง่ายสำหรับลูกค้า และประสานงานกับทีม Developer หรือฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างรวดเร็ว.
- CRM & Task Management: บันทึกข้อมูลลูกค้าและจัดการเคสอย่างเป็นระบบผ่านโปรแกรม CRM และติดตามความคืบหน้าของงานผ่าน Task Management เพื่อไม่ให้ตกหล่น.
- Knowledge Base Contribution: รวบรวมคำถามที่พบบ่อย (FAQs) เพื่อช่วยทีมพัฒนาคู่มือการใช้งาน (Manual) หรือบทความ Knowledge Base บนเว็บไซต์.
- Shift Work: สามารถเข้ากะตามช่วงเวลาที่กำหนดเพื่อให้ครอบคลุมการดูแลลูกค้าอย่างต่อเนื่อง.
- Experience: มีประสบการณ์ด้านงานบริการลูกค้า (Customer Service) อย่างน้อย 1-2 ปี หากมีประสบการณ์ในธุรกิจ SaaS หรือ Tech Startup จะได้รับพิจารณาเป็นพิเศษ.
- Communication Skills: มีทักษะการสื่อสารดีเยี่ยม สามารถจับประเด็นสำคัญได้ไว ใช้ภาษาไทยได้อย่างถูกต้อง สุภาพ และมีน้ำเสียงที่เป็นมิตร (Service Mind).
- Analytical Thinking: มีตรรกะในการคิด (Logic) ที่ดี สามารถแยกแยะความสำคัญของปัญหา และตัดสินใจแก้ไขสถานการณ์เฉพาะหน้าได้อย่างใจเย็นและเป็นระบบ.
- Tech Savvy: เรียนรู้การใช้งานซอฟต์แวร์ใหม่ๆ ได้รวดเร็ว หากใช้โปรแกรมกลุ่ม Task Management (เช่น Notion, CODA, Trello) หรือ CRM (เช่น HubSpot, Zendesk) ได้จะพิจารณาเป็นพิเศษ.
- Emotional Intelligence: มีความฉลาดทางอารมณ์สูง (EQ) สามารถรับมือกับลูกค้าที่กำลังหงุดหงิดได้ด้วยความเข้าใจและอดทน.
- Ownership: มีความรับผิดชอบสูง ตื่นตัวในการทำงาน (Active) ไม่รอให้งานเดินเข้ามาหา แต่พร้อมเดินเข้าหางาน.
- Mindset: มี "Growth Mindset" และ "Empathy" (ความเข้าใจอกเข้าใจลูกค้า) มุ่งเน้นการแก้ปัญหาที่ต้นเหตุ ไม่ใช่แค่แก้ปัญหาให้จบเป็นครั้งคราว.
- หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ (สินค้าและบริการของเรารองรับทั้งในไทยและทั่วโลก).
- Education: ปริญญาตรีทุกสาขา.
- ประกันสังคม.
- โบนัสประจำปี (ตามผลประกอบการบริษัท).
- งานเลี้ยงสังสรรค์ประจำปี.
- ค่ากะ.
- Incentive/Commission (ตามโครงสร้างบริษัท/ผลประกอบการ).
- Work From Home (ขึ้นอยู่กับความสามารถและความรับผิดชอบ กำหนดโดยผู้บังคับบัญชา).
Experience:
3 years required
Skills:
Sales, Excel, English
Job type:
Full-time
Salary:
negotiable
- Provide support to Fashion Advisorsto provide appropriate After Sales advice to clients, especially for more complex cases.
- Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
- Provide technical after sales advice to clients in the boutique as necessary.
- Improve After Sales Process & Elevate Know-how in Boutique.
- Coach Fashion Advisors to diagnose products and distinguish between repair and care services.
- Ensure Fashion Advisors accurately update service details and estimates in CASS (Customer After Sales Services) system.
- Guide Fashion Advisors on the product authentication quick check for all received items.
- Coordinate with the Repair Centre on CASS follow-ups and service status updates.
- Promote a positive After Sales mindset and culture within the boutique.
- Partner with Boutique Management to help Fashion Advisors enhance the After-Sales client experience.
- Work with the Client Engagement Expert to build loyalty and confidence among After Sales clients.
- Support CASS user training and share Quality/After Sales topics during morning briefings.
- Administration & Coordination.
- Update status and remarks in CASS and repair forms; communicate client needs to Repair Centre.
- Clearly record repair status and client interactions in CASS/repair forms.
- Validate client contact details and preferred communication methods.
- Quality Control & Reporting.
- Gather and report client feedback on product quality to Manager.
- Share product quality alerts with the retail team as needed.
- Track commercial decisions and reasons; collaborate with Management to address issues and gaps.
- Repair & Care Stock Maintenance.
- Manage repair and care inventory; conduct weekly stock-takes in boutiques.
- Work with Fashion Advisors to remind clients to collect their items.
- You are energised by.
- Collaborating with a dedicated team in a dynamic, fast-paced retail environment locally and internationally.
- Making a business impact by supporting both colleagues and clients.
- What You will bring.
- At least 3 years experience in after sales or product quality control. Experience from luxury business will be highly advantageous.
- Strong computer skills (Emails, Excel, MS Office).
- Excellent communication and interpersonal skills in both Thai and English.
- Team-oriented, client-focused, and service-minded.
- Able to work boutique hours, including weekends and public holidays.
- What Chanel can offer you.
- The chance to join a world-renowned luxury brand known for its heritage and innovation.
- Ongoing training and development opportunities.
- A supportive team environment that values your contributions.
- Competitive compensation and benefits.
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Experience:
3 years required
Skills:
Service-Minded
Job type:
Full-time
Salary:
฿25,000 - ฿40,000
- เข้าร่วมและทำงานอย่างใกล้ชิดกับทีมงานเพื่อนำเสนองาน และรวบรวม Presentation เพื่อนำเสนอลูกค้า.
- มีความรู้สึกในการเป็นเจ้าของงานที่คุณได้รับมอบหมาย และเป็นศูนย์กลางในการติดต่อระหว่างบริษัทกับลูกค้า.
- ประชุมและประสานงานกับลูกค้าเพื่อหารือและระบุวัตถุประสงค์ความต้องการของลูกค้า ตรวจสอบให้แน่ใจว่างานที่นำเสนอตรงกับบรีฟ และสามารถทำได้ภายในกรอบเวลาและงบประมาณ.
- ทำงานร่วมกับ Planner เพื่อจัดทำแคมเปญที่ตรงตามบรีฟและงบประมาณของลูกค้า และดำเนินการตามกลยุทธ์ทางการตลาด.
- เตรียมข้อมูลและสรุปบรีฟให้เพื่อนร่วมงานทราบ ได้แก่ ทีมกลยุทธ์ ทีมสร้างสรรค์ และทีมผลิต ทีมสื่อออนไลน์ และทีมโซเชียลมีเดีย และบุคคลภายนอกทั้งหมด.
- สร้างและรักษาความสัมพันธ์อันดีกับลูกค้า.
- วาง Project Timeline และติดตามงานให้ได้ตามแผนงานที่วางไว้.
- มีอำนาจในการตัดสินใจพิจารณางานของทีมในการขายงานลูกค้า.
- จัดทำใบ Purchasing Estimate (PE) นำเสนอลูกค้า และประสานงานลูกค้าในการเรียกเก็บเงิน.
- จัดทำ Report ส่งให้ลูกค้าหลังจบงาน.
- บริหารงานและดูแลผู้ใต้บังคับบัญชาให้สามารถทำงานได้เป็นอย่างดี.
- บริหารลูกค้าและนำเสนอแนวทางให้บริษัทมีงานอย่างสม่ำเสมอ.
- รักษาฐานลูกค้าเก่า และดูแลลูกค้าใหม่ให้มีความสัมพันธ์ที่ยั่งยืน.
- อายุ 28 ปีขึ้นไป ป.ตรีขั้นต่ำ.
- มีประสบการณ์เป็น AE ใน Event Organizer อย่างน้อย 3 ปีขึ้นไป.
- มีประสบการณ์ในการคุมทีมงาน วางแผน บริหารจัดการคน งานและเวลาอย่างเชี่ยวชาญ.
- เข้าใจในธุรกิจอีเว้นต์ พร้อมปรับตัว ยืดหยุ่นเรื่องการเดินทางและเวลาทำงาน.
- มีความเป็นนำ ผู้ฟังที่ดี มีมนุษยสัมพันธ์ ทำงานเป็นทีมได้เป็นอย่างดี.
- คล่องแคล่ว รับผิดชอบ Professional.
- มีทักษะภาษาอังกฤษดีจะพิจารณาเป็นพิเศษ.
- มีความเป็น Project owner ของงาน และ Team Leader.
- สร้างความสัมพันธ์อันดี และการสื่อสารที่ดีกับลูกค้า.
Experience:
2 years required
Skills:
Sales, Thai, English
Job type:
Full-time
- Cold & Warm Calling: Conduct daily calls to qualify new and existing leads and convert them into sales opportunities across all product lines..
- Client Acquisition & Growth: Present WorkVenture's full range of products and services to prospective and existing clients, identifying the right solution for each company's employer branding needs..
- Lead List Management: Organize, tag, and prioritize leads for effective prospecting. Research company potential and identify appropriate contacts (HR Management, Talent ...
- Pipeline Reporting: Maintain accurate records of call outcomes, client interactions, and follow-ups in the CRM for weekly management review..
- Relationship Management: Build and maintain strong client relationships, assist with inquiries, and educate clients on WorkVenture's platforms and services..
- Market Intelligence: Gather feedback from calls and client conversations regarding market needs and relay insights to the Head of Sales..
- Bachelor's degree in any field..
- 2-3 years of proven experience in B2B sales, telesales, outbound sales, or recruitment sales. Performance matters..
- You love doing sales: demonstrated ability to work through lead lists without hesitation or fear of rejection..
- Strong communication and relationship-building skills; fluent in Thai with good proficiency in English..
- Disciplined, organized, and able to work independently to meet targets..
- Ability to understand and articulate multiple product offerings to different buyer personas..
- Previous experience in HR or employer branding is beneficial but not required..
- Competitive base salary (negotiable) + performance-based commission.
- Why Join Us?.
- You'll be selling market-leading products to top-tier companies, learning fast, and getting rewarded properly when you perform. During this role you'll develop broad consultative selling skills across employer branding, survey research, and recruitment solutions. If you like sales with momentum and upside, this role is for you.
Experience:
2 years required
Skills:
Mandarin, English
Job type:
Full-time
Salary:
negotiable
- Bachelor's degree holder is required.
- Minimum 2 years of working experience is a Must.
- Fluent in Taiwanese Mandarin (spoken and written).
- Good command of English for internal communication.
- Previous experience in customer service, call center, or similar roles preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficient with computer systems and CRM tools is a plus.
- Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
- Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
- Identify customer needs and offer appropriate solutions or alternatives.
- Maintain accurate records of interactions and transactions in the system.
- Escalate complex issues to the appropriate departments when necessary.
- Meet performance targets related to response time, customer satisfaction, and quality metrics.
- Contribute to continuous improvement by providing customer feedback and suggestions.
Experience:
2 years required
Skills:
Work Well Under Pressure, Thai, English
Job type:
Full-time
Salary:
฿18,000 - ฿20,000, commission paid with salary
- แพคเกจฝากขายทรัพย์บนเว็บไซต์ สื่อ PR และ เล่มประเมินทรัพย์ฉบับกระชับ.
- คอร์สอบรมนายหน้าอสังหาฯมือใหม่และ Creator ที่เก่งเรื่องการทำการตลาดออนไลน์ด้านอสังหาฯ.
- จับคู่นักลงทุน - ทรัพย์สวย.
- ติดต่อ HR 098-585-9565 / Email: [email protected].
Experience:
1 year required
Skills:
Mandarin
Job type:
Full-time
Salary:
฿20,000 - ฿30,000, negotiable
- รับฟังและจัดการเรื่องร้องเรียนจากลูกบ้าน พร้อมประสานงานซ่อมแซมปัญหาต่างๆ.
- ควบคุมคุณภาพงานซ่อมให้ได้มาตรฐาน.
- แจ้งซ่อมแซมระบบไฟฟ้าและประปา.
- ให้คำปรึกษาเกี่ยวกับงานซ่อมและสร้างความมั่นใจให้กับลูกบ้าน.
- สร้างความสัมพันธ์ที่ดีกับลูกบ้าน.
- ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย.
- มีประสบการณ์ในสายงานหรือที่เกี่ยวข้อง.
- ไม่จำกัดเพศและวุฒิการศึกษา.
- บุคลิกภาพดี ยิ้มแย้มแจ่มใส และมีมนุษยสัมพันธ์ดี.
- หากมีความสามารถด้านภาษาจีนจะพิจารณาเป็นพิเศษ.
- ทำไมต้องสมัครงานนี้?.
- ร่วมงานกับบริษัทที่ใส่ใจพนักงาน พร้อมสวัสดิการที่น่าสนใจ เช่น ค่าน้ำมันรถ ค่าเดินทาง (บางตำแหน่ง) ประกันสังคม ชุดยูนิฟอร์ม ของขวัญวันเกิด และกิจกรรมกินเลี้ยงประจำเดือน อีกทั้งยังมีเวลาทำงานที่ยืดหยุ่น (WFH) และสถานที่ทำงานสะดวกสบายที่ Emporium Tower ชั้น 10 (BTS พร้อมพงษ์ ทางออก 2).
Experience:
3 years required
Skills:
Google Analytics, SEO, Wordpress, English
Job type:
Full-time
Salary:
฿40,000 - ฿50,000, negotiable
- Complete Technical SEO Audits.
- Performing keyword research and continually analyzing results to optimize website content, as well as reporting progress and results.
- Analyze and understand complex SEO issues or needs to produce simple explanations and specific action plans that support the client s SEO strategy.
- Optimize all technical aspects of client websites for maximized indexing and keyword relevance.
- Keep pace with SEO, search engine, and internet marketing industry trends and developments and report changes (and subsequent strategy updates) as needed.
- Consulting with web developers and IT administrators to ensure necessary technical architecture is in place - Advise, collaborate with, and synthesize feedback from internal teams, to push for technical SEO best practices.
- Use a variety of tools to monitor rankings, traffic, conversions, competitors, and link profiles for clients.
- Maximize organic traffic growth for clients, ensuring that modern SEO techniques are properly and consistently implemented.
- Setup and configuration of WordPress website & plugins.
- 3 years of technical SEO experience (in-house or agency), preferred experience in igaming industry.
- Extensive experience (and proficiency) with Webmaster Tools and Google Analytics.
- Proven ability to investigate issues with Webmaster Tools, analyze changes in organic (and other) traffic to deliver business insights and recommendations.
- Experienced with Google Tag Manager.
- Experience working with back-end SEO elements such as.htaccess, robots.txt, metadata,and site speed optimization to optimize website performance.
- Experience in quantifying marketing impact and SEO performance.
- Strong understanding of technical SEO (sitemaps, crawl budget, canonicalization, Schema.org, etc.).
- Proven ability to navigate WordPress, troubleshoot issues, and fulfill technical SEO resolutions within WordPress.
- Excellent problem solving and analytical skills with the ability to dig extensively into metrics and analytics.
- Effective (efficient and clear) cross-functional communicator.
Experience:
2 years required
Job type:
Full-time
Salary:
negotiable
- Provide day-to-day customer experience support across multiple channels (e.g. call center, email, chat, digital platforms).
- Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner.
- Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities.
- Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements.
- Support CX process documentation, service workflows, and standard operating procedures (SOPs).
- Assist in monitoring service performance against SLAs, KPIs, and CX metrics (e.g. CSAT, NPS).
- Prepare reports and insights for stakeholders on customer experience trends.
- Support CX initiatives, pilots, and improvement projects as assigned.
- Bachelor s degree in Business, Marketing, Communications, IT, or related fields.
- 2-5 years of experience in customer support, service operations, or CX-related roles.
- Strong communication and problem-solving skills.
- Experience working with CRM, ticketing, or customer support systems.
- Ability to work in a fast-paced, client-facing environment.
- Good analytical skills with attention to detail.
- If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
- The exceptional EY experience. It s yours to build.
- EY | Shape the future with confidence
- EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Experience:
5 years required
Skills:
Microsoft Office, English
Job type:
Full-time
Salary:
negotiable
- Monitor and continuously improve service processes in alignment with HQ guidelines and local CE BU requirements.
- Improve service coverage, service quality, and turnaround time to meet defined service targets.
- Analyze service network coverage and conduct benchmarking against key competitors.
- Establish and develop new authorized service dealers in weak or uncovered areas.
- Conduct service center audits and control service quality based on global standards and service operation KPIs.
- Service Center Improvement Deploy global guidelines for standard CE service center operations, including the implementation of innovative systems to track repair status & enhance visibility for customers and internal stakeholders.
- Monitor service KPIs and provide structured feedback, corrective actions, and improvement solutions to service centers.
- Conduct regular business and performance review meetings with service center owners.
- Sales Support & Premium Service Operations Manage and improve Premium Service operational performance with a strong focus on speed, quality, and customer experience.
- Enhance service quality through standardized operating procedures & engineer qualification control.
- Design and implement new Premium Service schemes aligned with customer pain points to drive sell-out & service revenue growth.
- Sales Collaboration & VOC Management Respond promptly to sales-related VOC and cross-functional collaboration projects.
- Support sales initiatives through close coordination and joint problem-solving activities.
- Conduct onsite visits to key dealers to collect customer VOC and translate insights into actionable service operation improvements.
- Skills and Qualifications Bachelor s degree or higher.
- At least 5 years of working experiences in Customer Service/After-Sales Service field.
- Great customer service skills and experienced with on-site deliver exclusive service to customer.
- Communication in Thai and English - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
- Ability to work on-site independently and as a team.
- Results Orientation - proven ability to set and exceed established targets and willing to go the extra mile to ensure Customer Satisfaction.
- Ability to work in a multi-cultural environment.
- Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines.
- Adaptability to Change - able to be flexible and supportive, react swiftly to, and able to positively and proactively assimilate change in a rapid growth environment.
- Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Experience:
3 years required
Skills:
Business Development, English
Job type:
Full-time
Salary:
฿25,000 - ฿40,000, negotiable
- ชายหรือหญิง.
- อายุ 25-35 ปี.
- จบการศึกษาสาขาการเงินและการธนาคาร การบัญชี เศรษฐศาสตร์ หรือสาขาที่เกี่ยวข้อง.
- ต้องมีประสบการณ์การทำงานอย่างน้อย 3 ปีในด้านการตลาด พัฒนาธุรกิจ การวิเคราะห์เครดิต หรืออื่นๆ หากมีประสบการณ์ในธุรกิจลิสซื่ง หรือ เช่าซื้อ จะได้รับการพิจารณาเป็นพิเศษ.
- มีความกระตือรือร้น คิดอย่างมีเหตุผล มีความคิดริเริ่ม และมีใจรักบริการ.
- มีความซื่อสัตย์สุจริตและมีมาตรฐานการประพฤติปฏิบัติอย่างมืออาชีพสูง.
- สามารถใช้โปรแกรม Microsoft Office, Word, Excel, Power Point ได้.
- สามารถสื่อสารภาษาอังกฤษได้.
- สามารถขับรถยนต์ได้และมีใบขับขี่.
- บริหารจัดการความสัมพันธ์ นำเสนอผลิตภัณฑ์ กับลูกค้าใหม่และลูกค้าปัจจุบันสำหรับธุรกิจลิสซิ่ง เช่าซื้อ เครื่องจักรและอุปกรณ์ เพื่อให้บรรลุเป้าหมายประจำปี.
- วิเคราะห์ความต้องการของลูกค้าเพื่อนำเสนอผลิตภัณฑ์ที่ตอบโจทย์ธุรกิจของลูกค้า และบรรลุเป้าหมายประจำปี.
- ตรวจสอบเครดิตของลูกค้าเพื่อให้มั่นใจว่านโยบายของธนาคารสอดคล้องกับสถานะเครดิตของลูกค้า.
- บริหารจัดการคุณภาพหนี้ให้เป็นไปตามนโยบายของบริษัท.
Experience:
1 year required
Skills:
Video Editing, English
Job type:
Full-time
Salary:
฿18,000 - ฿25,000, commission paid with salary
- Why Join Alt?.
- Alt is a creative, community-driven coworking and coliving environment where people, culture, and experiences truly matter.
- Gain hands-on experience in coworking operations, community engagement, and content creation
- Learn how a real coworking & coliving business operates day to day
- Explore content, storytelling, and branding in a real, people-centered environment
- Work closely with an international, diverse, and open-minded community
- Grow through practice, feedback, and exposure rather than rigid structures.
- You ll play an active role in supporting the daily experience and atmosphere of the Alt community..
- Frontline role with direct exposure to members and daily operations
- Opportunity to learn content creation and brand storytelling in a real environment
- Supportive team culture that values initiative, curiosity, and growth.
- Job Overview.
- As a Coworking Space Host and Social Media Content Creator, you will support the daily coworking experience while contributing to Alt s content and marketing efforts.
- This is a supporting and learning-focused role, combining frontline coworking operations, member interaction, and content assistance. You will help ensure the space runs smoothly, members feel welcomed, and everyday moments are captured and shared through Alt s digital platforms..
- Coworking & Community Operations.
- Assist with registering and onboarding new coworking members
- Welcome members and visitors, creating a friendly and approachable first impression
- Support daily communication with members, responding to basic inquiries
- Assist with coworking tours for prospective members
- Help foster a warm, inclusive, and respectful community atmosphere
- Support daily space readiness (opening, closing, cleanliness, basic setup)
- Assist with package and mail handling
- Support community events and activities before, during, and after execution.
- Marketing & Content Support.
- Assist with creating photo and video content for social media (stories, reels, short clips)
- Capture daily moments, community interactions, and events within the space
- Support caption writing and basic copy aligned with Alt s brand tone (AI tools may be used to assist
- with drafting and editing)
- Help schedule or upload content under team guidance
- Support marketing activities for coworking, coliving, and community events
- Organize and archive photos and videos for future marketing use Communication
- Communicate politely and clearly with members and teammates
- Support communication via in-person interactions, chat platforms, email, and social media
- Escalate issues or questions appropriately to senior team members.
- 0-2 years of experience in customer-facing, hospitality, or community-based roles
- Interest in coworking, community building, or creative/content-related work
- Strong communication skills in English and Thai, both verbal and written, for daily member
- interaction and content support.
- Friendly, open, and people-oriented personality
- Willingness to learn, take feedback, and improve
- Ability to handle multiple small tasks with flexibility
- Respect for diversity, inclusivity, and different cultures
- Strong understanding of social media platforms (Instagram, Facebook, TikTok), including hands-on
- experience managing Facebook Pages, Groups, and community interactions.
- Basic Canva skills and simple photo/video editing (CapCut or similar) are a plus
- Hands-on experience or strong willingness to use AI tools for writing or editing is a must
- Salary & Benefits
- Salary negotiable based on experience.
- Annual leave and milestone leave.
- Social security benefits.
- Performance-based bonus scheme.
Experience:
3 years required
Skills:
Negotiation, English
Job type:
Full-time
Salary:
negotiable
- Managed escalated cases from buyers, sellers, and platform users, including walk-in customers.
- Handled backlogs, high-risk cases, and complex complaints with professionalism and a service-oriented mindset.
- Analyzed issues to identify root causes and monitored contact trends to prevent recurring problems.
- Coordinated with cross-functional teams to develop effective end-to-end solutions.
- Communicated effectively with dissatisfied customers and proposed appropriate resolutions.
- Supported management by preparing escalation reports and providing recommendations for process improvements.
- Requirements: Minimum of 3 years experience in customer service and escalation handling (experience in E-Commerce or Tech industries is a strong advantage).
- Skilled in managing complex and high-stakes customer cases involving Shopee buyers, sellers, and users.
- Strong analytical, problem-solving, and negotiation skills with the ability to manage critical situations effectively.
- Experience in face-to-face service or handling walk-in customers is an advantage.
- Excellent coordination and communication skills across teams and with stakeholders.
- Fluent in Thai with professional working proficiency in English.
Experience:
2 years required
Job type:
Full-time
Salary:
฿35,000 - ฿40,000, negotiable, commission paid with salary
- นำเสนอ Media Solution / Content / Sponsorship Package ให้กับลูกค้า (SME, Brand, Agency).
- สร้างยอดขายจากลูกค้าใหม่ และบริหารความสัมพันธ์ลูกค้าเดิมอย่างยั่งยืน.
- วิเคราะห์ความต้องการลูกค้าและเสนอแนวทางการสื่อสารผ่าน Platform ของบริษัท.
- ประสานงานกับทีม Production เพื่อพัฒนา Campaign ให้ตอบโจทย์ธุรกิจลูกค้า.
- ควบคุม Timeline และสรุปผลลัพธ์ (Report) ของ Campaign ให้ลูกค้า.
- อายุ 27 - 45 ปี (ป.ตรี Marketing / Communication / Business หรือสาขาที่เกี่ยวข้อง).
- ประสบการณ์ Sales / AE / Media Sales / Agency อย่างน้อย 3 ปี.
- ทักษะการเจรจาต่อรองดีเยี่ยม และสามารถทำ Presentation ด้วย Canva ได้ดี.
- เข้าใจ Digital Media, Content Marketing และ Brand Communication เป็นอย่างดี.
- วันจันทร์ - ศุกร์ (หยุดเสาร์ - อาทิตย์).
- เวลา 09.00 - 18.00 น..
- ประกันสังคม.
- วันหยุดตามกฎหมาย.
- วันลาพักร้อน 6 วัน / ปี.
- เงินเดือนพิจารณาตามประสบการณ์และความสามารถ.
- สถานที่ทำงาน: อาคารลิเบอร์ตี้ พลาซ่า ชั้น 19 ซอยทองหล่อ (สุขุมวิท 55) เขตวัฒนา กรุงเทพฯ.
- ช่องทางการสมัคร: ส่ง Resume / Portfolio มาได้ที่: [email protected] สอบถามเพิ่มเติม: 089-569-9624.
Experience:
2 years required
Skills:
High Responsibilities, Good Communication Skills, Fast Learner, Multitasking, English
Job type:
Full-time
Salary:
฿25,000 - ฿38,000, negotiable
- Monitor orders, shipments, and supplier timelines; flag issues before they escalate.
- Follow up proactively on emails, quotations, and inquiries from customers and suppliers.
- Prepare and review commercial documents quotations, purchase orders, invoices, delivery confirmations.
- Liaise with government agencies, lawyers, and accountants on corporate and regulatory matters.
- Coordinate business filings, licenses, permits, and compliance deadlines.
- Manage the CEO's calendar, travel logistics, and personal requests.
- Maintain organized records of customers, suppliers, and corporate documents.
- 2-4 years in business coordination, operations, or executive support.
- Strong written and verbal communication in Thai and English.
- Self-starter who structures their own day without waiting for direction.
- Excellent follow-through nothing slips through the cracks.
- Familiar with commercial documents (PO, invoice, packing list).
- Proficient in email, Microsoft Office / Google Workspace, and LINE.
- Background in import/export or food trading is a plus.
- Who You Are.
- Independent you identify what needs doing and do it.
- Reliable the CEO can trust things are handled without checking in.
- Discreet you treat business and client information with full professionalism.
- Adaptable comfortable in a small, fast-moving environment where not everything is spelled out.
- What We Offer.
- Salary THB 25,000 - 38,000 (commensurate with experience).
- Flexible working hours.
- Social security & group health insurance.
- Provident fund & lunch allowance.
- Annual leave.
- Employee discount on company products.
- Team outings and social gatherings.
- Performance-based bonus.
- How to Apply.
- Send your CV and a brief introduction to [email protected] with the subject line: "Personal Assistant to CEO - [Your Name]".
Experience:
1 year required
Skills:
Problem Solving, Quantitative Analysis, Research, English
Job type:
Full-time
Salary:
negotiable
- Bachelor Degree preferred.
- Proficiency in English (spoken and written).
- Significant experience in a complex fast paced environment.
- Minimum 1 year of prior relevant people management experience.
- Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
- Ability to work across shifts and also support the team training and quality.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills.
- Passion for ensuring an excellent user experience.
- Responsibilities:Provide mentorship, guidance and career development to members of your team.
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
Experience:
1 year required
Skills:
Able to work as a shift, Good Communication Skills, Thai
Job type:
Full-time
Salary:
฿18,000 - ฿23,000, commission paid with salary
- Positive attitude
- Adaptability and resilience
- Effective communication skills
- As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
- Register new coworking members.
- Maintain regular communication with members, addressing inquiries and providing support.
- Conduct tours for potential members.
- Introduce new members to the community and facilitate connections.
- Ensure a safe and inclusive coworking space.
- Manage incoming packages and mail.
- Assist in maintaining cleanliness and functionality of the space
- Ensure the space is operational at the start of the day and securely closed at the end.
- Support the planning and execution of events.
- Create engaging content for social media platforms.
- Communicate effectively with members and colleagues in-person and through various channels.
- 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
- Proficiency in social media platforms and technology tools.
- Good spoken and written English and Thai.
- Adaptability and resilience in managing multiple tasks and priorities
- Positive attitude and eagerness to learn.
- Respect for cultural differences.
- Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
- Knowledge of generative AI tools is a plus.
- Negotiable salary based on experience.
- Annual holiday leave.
- Social security benefits.
- Performance bonus scheme.
Experience:
2 years required
Skills:
Analytical Thinking, Multitasking, Work Well Under Pressure, Teamwork, Problem Solving, English, Thai
Job type:
Full-time
Salary:
฿20,000 - ฿30,000, negotiable, commission paid with salary
- Contact agencies and develop business.
- Telephone prospection.
- Developing corporate accounts.
- Quote making and activities implementation.
- Customers follow-up.
- Events organization.
- Animation of Team Building events.
- Database updates.
- Gestion of communication supports.
- Proven experience in sales, including prospecting, lead generation, and closing deals.
- Ability to negotiate and present offers to potential clients effectively.
- Strong communication skills and a result-driven approach to sales.
- Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
- Ability to manage multiple events simultaneously while maintaining high-quality standards.
- Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
- Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
- Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
- Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
- Proficient business English skills.
- Experience in event organization.
- Proficient sales skills.
- Result driven.
- Flexible and hard working.
- Very well organized.
- Proactive behavior.
- Meet the deadlines and targets.
- Experience using Asana (or similar project management tools) is a plus.
- Website TB: https://teambuildingbkk.com/.
- Website AA: https://www.amazingadventurebangkok.com/.
- If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
- BKK French Touch Co., Ltd.
- 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
- Khlong Tan, Khlong Toei, Bangkok 10110.
- Location: https://share.google/EFPeBtV9ssfZ90d9B.
Customer Service - General Job Description and duties.
Customer Service Overview:Customer service is a vital part of any business, as it is the primary point of contact between the company and its customers. It is the responsibility of customer service representatives to ensure that customers are satisfied with their experience and that their needs are met. Customer service representatives must be knowledgeable about the company's products and services, as well as be able to provide helpful advice and solutions to customer inquiries.
Common Responsibilities:
• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer feedback and provide feedback to management
• Identify customer needs and suggest appropriate products and services
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