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Skills:

Finance, Accounting, Single License, English

Job type:

Full-time

• Drive profitable growth by acquiring, developing and servicing long-term relationships with private banking customers ((AUM more than 50 MB.).
• To plan and manage private banking portfolios through build relationship with customers to maintain key customer base of the Bank as well as expand private banking customer base.
• To offer private banking management products and provide advice relating to asset allocation in collaboration with Private Banking consultants to maximize return.
• To Generate high fees by providing private banking customers with a wide range of products such as insurance, deposit, mutual funds, private funds and structure products.
• To deliver superior services to private banking customers according to established standard for maximize customers satisfaction.
• To coordinate with related parties to execute customers transaction or gather information to serve customers.
• To maintain current investment knowledge and information on existing products, policies and portfolio management skills.
• Bachelor's or Master s degree in MBA, Finance, Marketing, Economics and Accounting from Thai and oversea.
• Minimum 5 years of working experience in Private Banking or Priority Banking environment is required for this position.
• Strong Team a Candidates with working experience in financial institutions or Banking abroad will be given priority management in both sales and operations banking.
• Strong banking background and experiences.
• Knowledge on Banking products and Investment related.
• Able to good communication in English is preferable.
• Have Single License accreditation, Life and Non-life insurance License.
• Outstanding presentation and communication skill.
• Good negotiation skill and well-coordinated with partners.
• Positive Attitude and High responsibility.
• Work at Head office (Rama 3).
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Finance, Accounting, Single License, English

Job type:

Full-time

• To plan and manage Krungsri Exclusive portfolios (AUM more than 10 MB) ; build relationship with customers to maintain key customer base of the Bank as well as expand Krungsri Exclusive customer base.
• To offer wealth management products and provide advice relating to asset allocation in collaboration with KE investment consultants in order to achieve target yields on investment which matches risk profile of customers.
• To expand Krungsri Exclusive customer base through sales channels and marketing prog ...
• To increase fee income and grow portfolios in accordance with the policy and target as assigned.
• To cross sell products of the Bank and its affiliates.
• To work with relevant departments on sharing of knowledge and advice in order to support operations and product & service development.
• To deliver superior services to Krungsri Exclusive customers according to established standard in order to maximize customer satisfaction.
• To comply with business policies and work with branches on operations, processes, procedures and internal control of documents.
• Bachelor's or Master s degree in MBA, Finance, Marketing, Economics and Accounting from Thai and oversea.
• At least 3 years in Wealth Banking, Private Banking or related experience.
• Knowledge of investment product i.e. Mutual fund, Deposit, Bancassurance.
• Possessed a single license (IC License), Brokerage in life and non-life insurance.
• Good personality.
• Strong interpersonal skill, communication skill and self-motivated.
• Good command of English.
• Work at Krungsri Bank (Head office Rama 3) or Branch..
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

Job type:

Full-time

• We're committed to bringing passion and customer focus to the business.
• 1) Establish/ implement internal control framework that the Company can use to run an efficient and effective controlled financial / operational environment. This includes developing, updating and training on the function ownned policies and guidelines relevant to corporate governance such as Schedule of Authority, Information Safeguarding, Gift and Entertainment, and etc.
• 2) Provide an advisory service on control improvement to business functions to ensur ...
• 3) Perform / coordinate with OLT / Management (Function Head and Head of- levels) in internal control related activities such as the annual assessment on adequacy of internal control system of the Company, monthly OSP controls update reporting to OLT
• 4) Perform other related duties as assigned.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!.

Experience:

1 year required

Skills:

Sales, Digital Marketing, English

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in advertising sales, digital marketing, consulting, or media.
• Experience in people management.
• Ability to communicate fluently in English and Thai to engage with clients in the region.
• Experience in managing and developing sales teams.
• Experience influencing executive-level clients and stakeholders.
• Experience in sales or operations management, planning, and systems thinking, with the ability to align strategies and deliver customer business outcomes.
• Knowledge of Google Ad Solutions, video advertising (e.g., AI-powered Performance, CTV, AI-powered Video) and the market landscape across traditional and digital brand media advertising.
• Understanding of customer business objectives and ability to develop joint business plans in ambiguous environments.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and the customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As a Google Customer Solutions (GCS) Sales Manager for the Mid-Market Sales (MMS), Small Business Sales Engage (SBS-E) and Accelerated Growth Team (AGT) programs, you will manage business engagements with GCS advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and engagements.
• You will be responsible for recruitment, coaching and development of a team of Account Strategists and Account Executives, helping them engage with executive stakeholders and clients. You will also partner with cross-functional teams (e.g., Agency, gTech, Marketing, Product and Sales Activation (PSA), and International Growth) to help drive the success of the overall mid-market segment.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
• Manage a team of Account Strategists and Account Executives, set and communicate team priorities and make decisions and support activities that align with Google s values.
• Build and manage relationships with C-level clients and partner stakeholders. Develop an understanding of their business challenges, marketing objectives, and metrics.
• Structure a joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Build the knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client s performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor s portfolio.
• Basic Customer Experience Management (CEM) Analysis Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring Preferably more than 5 years experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
• Solid experience in CRM data management, data insights, or other client data-focused roles, with intermediate to advanced data skills. Ability to interpret data, identify patterns, gaps, and trends, and translate insights into actionable strategies.
• Prior experience in the luxury fashion industry or similar retail business setup is highly desirable.
• Exceptional communication skills in both Thai and English, with the ability to tailor communication styles to suit diverse audiences.
• Genuine passion for building lasting client relationships, with a strong service-oriented mindset.
• Enthusiasm for luxury fashion, paired with a commitment to excellence, innovation, and a keen eye for detail.
• Professional, well-groomed appearance with a pleasant and dynamic personality.
• As the role will be based at Boutique, flexible and adaptable to retail working hours, including weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

3 years required

Skills:

Good Communication Skills, English, Mandarin

Job type:

Full-time

• Achieve a monthly sales budget.
• Ensure that a boutique is operation under a clean and luxurious atmosphere.
• Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.
• Efficiently operate the POS system (Retail Management System) and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
• Inventory.
• Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.
• Conduct daily audit of stock management including merchandise receipt, transfers and sales.
• Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.
• Manage customers reservations and waiting lists of unavailable products.
• Aftersales Service.
• Provide excellent service to clients.
• Check and update spare part stock.
• Answer enquiries to clients.
• Customer complaint handling.
• Keep inform clients for updated information and new product arrival.
• ProfileBachelor s degree or higher in any fields.
• At least 3 years of working experience in selling luxury products.
• Excellent command of English and proficient in Mandarin is preferred.
• Must be a good team player, pleasant, service oriented with good communication skills.
• Good computer operation.
• Professional requirementsExpertise in selling skills.
• LanguagesExcellent command of English and proficient in Mandarin is preferred.
• Company addressThe Swatch Group Trading (Thailand) Limited
• 4th Floor, M. Thai Tower, All Seasons Place
• 87 Wireless Road
• Pathumwan District
• TH-Bangkok 10330.
• Job Reference: SGTH00162

Experience:

5 years required

Skills:

Finance, Project Management

Job type:

Full-time

• Support the Head of PM and PM group in achieving strategic goals.
• Analyze business and process performance to identify improvement opportunities.
• Develop and optimize PM processes for enhanced efficiency.
• Implement new systems and processes, including training and change management.
• Enhance monitoring and reporting on PM and business performance.
• Collaborate with PM Heads, individual PMs, and cross-functional teams.
• Interface with departments like Sales, Field Service, and Finance.
• Drive organizational change with persistence and resilience.
• What You Bring.
• More than 5 years of experience in a technology business, with experience in power generation and maintenance of rotating machinery very desirable.
• Bachelor Degree or equivalent experience in engineering or related area. Other relevant post graduate qualifications desirable.
• Experience working in an international business.
• Experience communicating with management on complex process, business, technical, commercial and customer issues.
• Willing to travel an estimated 30% domestic and international.
• Experience in engineering, field service or project management.
• Understanding of power plant technology and business models.
• Understanding of profit and loss with an ambitious approach.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Engage with diverse individuals to broaden your perspective and enrich your cultural experience.
• Access a comprehensive learning platform to foster your career development.
• Hybrid working arrangement and good company benefits.
• https://jobs.siemens-energy.com/jobs.

Experience:

7 years required

Skills:

Legal, Problem Solving, eCommerce, English

Job type:

Full-time

• To manage and control warehouse ensuring smooth operation by determining productivity and efficiency.
• Develop, implement, enforce, and evaluate policies and procedures.
• Drive and improve warehouse processes to reduce costs and timing.
• Solve problem and make decision related to any warehouse issue.
• Maintains work process, safe and healthy work environment by establishing, following, and enforcing standards and procedures while complying with legal regulations.
• Develop, coach and train of warehouse staffs to improve performance and build up their capacity.
• Monitor and manage WMS system and coordinate with Regional Teams for related issue.
• Coordinate with related team such as KAM, Sourcing, Customer service, Marketing, etc. to monitor requirements and ensure quality of service for customers including problem solving, investigate and continuous improvement.
• Support operational improvement initiatives as directed by Warehouse Manager and Head of Operations.
• Monitor 3PL performance and quality to enhance customer experience.
• Prepare the report for management team.
• To perform any other duties assigned by the reporting manager Requirements.
• Requirements Bachelor s degree or higher in Engineer, Logistic management, supply chain or any related field.
• At least 7 years experience in Fulfillment, Warehouse Management, Supply Chain Management or related field.
• Direct experience in Ecommerce, 3PL business.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Strong communicate in English language is a must.
• Data analytical skills.
• Strong leadership and presentation skill.
• Project management and process improvement strategies.
• Able to work at Ayutthaya province.

Job type:

Full-time

• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.
• CUSTOMERFoster a Client centric mindset by developing and maintaining solid Client relationships.
• Guarantee an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Foster a strong private appointment culture.
• TEAMPromote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.
• RETAILDevelop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.
• EVENTSCooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.
• KNOWLEDGE AND SKILLS Business driven Leadership and team management Ability to motivate and persuade people Strong customer service mindset Natural ability to welcome our client Confident, enthusiastic and positive Mature and assertive Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken English expected. Other languages Mandarin desirable Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Experience:

2 years required

Skills:

Legal, Automation, Microsoft Office, English

Job type:

Full-time

• Maintain securities trade, cash, accrual transactions in fund services system.
• Monitor day-to-day account activities of assigned portfolios.
• Monitor dividend / interest entitlements for assigned portfolios.
• Reconcile securities position against custodian statements.
• Reconcile cash position against bank statements.
• Prepare portfolio valuation, and unit pricing report at intervals in accordance with client s requirements.
• Liaise with clients and fund managers for queries on transactions.
• Check all designated areas of operations with vigilance and care to ensure clients always receive the highest standard of quality services.
• Provide backup function within a team to ensure smooth operations.
• Assist immediate superiors as and when required.
• NAV Calculation process.
• To checking NAV announcement from client.
• To check and verify Payment instruction, Foreign Cash Flow.
• Transaction Release:Direct and take decisions on daily operational activities.
• Execute authenticated and approved client transactions on a day-to-day basis.
• Sign off transactional entries/Batch.
• Verify customer s signature for operate transaction.
• Sign off in Cash Activities Report and Valuation Report.
• Take responsibility for the proper control of safes and keys as laid down in the Group instruction circular.
• Ensure compliance within the team to Group and Regulatory requirement.
• To effectively manage the risks to protect clients and the Bank s interest.
• Perform periodic self-assessment on KCS, identify and report all exceptions on non-compliance.
• Ensure compliance with sanctions procedure guideline and Anti Money Laundering policy.
• The jobholder leads a dynamic, and multi-product team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. They are accountable for end-to-end delivery of Fiduciary and Fund Services operations for Thailand ensuring that we are aligned F2B where certain activities are managed in our hubs, we mitigate any operational, regulatory or client risks and enable the FSS businesses.
• The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards in the country/market. The jobholder pulls out country and specific themes that need to be addressed across the region and/or globally. Whilst simultaneously ensuring best practice and Group standards are adhered to in the region. This requires a high degree of understanding of the differences and nuances between the inputs from markets and the resultant impact on the global operating model.
• The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Middle Offices, Sales, Client Management, Legal, Compliance, Risk and Product Management. To drive change in the local country teams when it comes to identifying opportunities for transformational projects but also in the managing of the day-to-day processes and controls and ensuring regional priorities are being worked on as part of our global agendas.
• The job holder carries out the end-to-end operational responsibilities in the country/market and works closely with the other fund operations Asia country leads, central hubbed teams, country FSS business head, Country FSS Product, regional and group risk heads. To ensure that the operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank s and business strategic ambition.
• The jobholder is a member of the FSS Operations Thailand Leadership Team.
• Key Responsibilities StrategyContributes to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM).
• Implements TOM and oversees its ongoing development in the country/market in addition to local market standards and approved client needs.
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within and across regions. Actively takes steps to eliminate / minimise use of non-standard solutions.
• Identifies strategic service delivery issues relating to technology, process, human resource, and service quality and implements appropriate solutions.
• Ensures the operations teams are optimised and that resources are effectively managed to rapidly fill any service gaps identified.
• Participate in developing the strategic operations direction and roadmap for FSS, align with Business Strategy and investment appetite.
• Support Architecture changes in formulation of Best Practice and apply agreed methodologies in FSS and CIB.
• Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets.
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
• Alignment of activities to support the wider FSS Operations utilities model for greater standardisation, process efficiency and cost reduction.
• BusinessOversees effective management of country budgets.
• Deliver Business Efficiency targets.
• Monitors client service standards to ensure high-quality operational and client support services are provided.
• Acts as escalation point for country level operational issues - identifies remedial solutions and oversees timely, efficient implementation when required.
• Works closely with all members of the end-to-end journeys to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation.
• Proactively works with their country teams and regional peers to ensure development of pool of knowledgeable, mobile operations staff.
• Champions the identification and implementation of operational best practice across markets within region and with other regions.
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice.
• Drives continuous improvement culture to maximise cost and processing efficiency.
• Represents the Fiduciary and Fund Services operations function at operational forums, groups and conferences where needed.
• ProcessesAccountable for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients.
• Accountable for end-to-end delivery of Fiduciary and Fund services operations for Thailand ensuring that we mitigate any operational, regulatory or client risks and enable the FSS businesses.
• Ensures an efficient and effective end to end product journey for local and international clients across both the onshore and central teams.
• Ensures Change Management processes are adhered to in country operations.
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hub bed offshore.
• Update regional management in a timely manner on notable operational developments and issues and drives the resolution of thematic client issues and process issues.
• Role models a strong, collaborative business relationship between the onshore and the hubbed centres that make up the end-to-end journey.
• Supports One Bank through strong connectivity with support and sales functions and related businesses such as Cash and Transaction Banking.
• People & TalentDevelops and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement; and ensures the team is resourced and trained sufficiently.
• Leads through example and builds the appropriate culture and values. Sets appropriate tone and expectations from the Operations team and works in collaboration with risk and control partners.
• Ensures that holders of all critical functions in the journey are suitably skilled and qualified for their roles, with effective supervision in place to mitigate any risks.
• Periodically reviews team structure and supports opportunities staff development both within the country and into other markets where opportunities exist.
• Sets and monitors s and objectives for direct reports and provides objective feedback and rewards in line with their performance.
• Risk ManagementUnderstands the main risks facing the Group and identifies, assesses, monitors, controls and mitigates accordingly.
• Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums.
• Accountability - no audit fails; full remediation/root cause analysis and execution for ops losses.
• GovernanceEmbed the Group s values and code of conduct in countries and hubs to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations.
• Aligns the Operations agenda to global and regional business strategies, to global standards and the technology roadmap.
• Actively participates as required in Regional and / or Group committee or working group meetings.
• Works with regulators in an open and co-operative manner.
• Regulatory & Business ConductDisplay exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Thailand Fiduciary and Fund services operations teams to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Key stakeholdersFSS country management.
• FI RM and Credit.
• Sales.
• Product.
• Country COO.
• Operational Risk.
• Compliance.
• Risk.
• Qualifications 2-3 years experienced related to NAV / Fund Accounting.
• Skills and ExperienceAble to confirm NAV.
• Able to use Microsoft Office / Outlook.
• English in communicated level.
• Able to use the Multifonds(RFAS)system is a plus.
• About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• What we offer
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.