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Experience:

3 years required

Skills:

Negotiation

Job type:

Full-time

• Responsible for collection process including negotiation with escalation customers on payment in accordance to company SOP Handle escalation from staffs on collection matters Monthly account review with the staffs Review and propose accounts for legal/3rd party collection agency Driving the team to meet KPI being set by management Monthly reporting on collection performance with senior management Propose accounts for provision/write off when required Propose, review and implement collection process improvement Any other collection related duties as assigned.
• University degree preferred At least 6 years collection experience, of which 3 years in managerial role Oracle experience preferred.

Experience:

5 years required

Skills:

Good Communication Skills, Microsoft Office, Data Analysis, Power point, Automation

Job type:

Full-time

• Special Projects and Process Improvement.
• Design and implement automation (RPA / system enhancement) to reduce manual work, error rate, and turnaround time.
• Be able to initiate transformation of premium collection processes across all payment channels (digital, transfer, cheque, bank deduction).
• Partner with IT, PMO, and vendors to deliver transformation projects.
• Redesign collection and reconciliation processes with embedded controls and audit readiness.
• Establish standardized SOPs, control checkpoints, and escalation mechanisms.
• Ensure alignment with Group policies, OIC requirements, and internal audit expectations.
• Premium Collection Operations Execution & Control.
• Ensure end to end accuracy of premium collection processes for both new and renewal business, including AML screening, premium posting in the core system (AS400), and preparation of premium receipt reports for accounting.
• Review and validate premium collection transactions to confirm completeness, accuracy, and compliance with company policies, standard operating procedures, and regulatory requirements.
• Monitor and control each stage of the collection workflow to ensure disciplined execution, adherence to internal control standards, and timely identification and escalation of errors or exceptions.
• Coordinate closely with the Collection colleague and related team to maintain smooth daily operations, provide technical guidance on issue resolution, and ensure consistent process application across all cases.
• Payment Method coming from.
• Digital Payment Method (Gen Pay).
• Transfer (Sale Channels, Call Center).
• Cheque / - Customer Walk-in.
• Billing Notification Letter.
• Bank Deduction (Renewal - Recurring Payment).
• Premium Reconciliation and Control Management.
• Reconcile premium collections, bank statements, and related charges to ensure accuracy, completeness, and timely closure.
• Review and validate reconciliation results in a checker capacity, ensuring compliance with internal control standards and audit requirements.
• Investigate, analyze, and resolve reconciliation discrepancies within defined SLA.
• Drive continuous improvement by identifying control gaps, streamlining reconciliation workflows, and supporting automation initiatives.
• Refund Premium Collection to customers.
• Execute the premium refund process by coordinating with banks and internal stakeholders, including POS and Accounting.
• Ensure timely and accurate updates of refund transactions in the premium reconciliation records for accounting purposes.
• Liaise with banks to resolve refund issues or delays promptly, ensuring smooth resolution and a positive customer experience.
• Bachelor's degree in business administration, Finance and Accounting, or related fields.
• Minimum 5 years of experience in premium collection, insurance operations, or financial transaction processing. Experience working with AS400 is preferable.
• Strong exposure to process transformation, automation, or operational excellence initiatives.
• Solid understanding of end to end premium collection, reconciliation, accounting interface, and controlsStakeholder Management: Coordinate with other departments and external partners.
• Strong ownership mindset with a proactive, "can-do" attitude and ability to drive results under pressure.
• Good team player with service minded and self-development ability.
• Attention to details and good communication skills.
• Intermediate Level in English both written and spoken.
• Proficient in Microsoft Office applications, particularly MS Excel (e.g., data analysis, reconciliation tracking), PowerPoint, and Word.

Experience:

4 years required

Skills:

Accounts Receivable, Negotiation, Accounting, Leadership Skill

Job type:

Full-time

• Plan, assign, and supervise the daily call queue for the collection callers, with priority on highest-value and highest-risk overdue accounts.
• Personally own collection conversations on top-tier customers and any account in dispute, payment-plan negotiation, or pre-legal stage.
• Convert verbal commitments into documented Promise-to-Pay (PTP) records; track PTP keep-rate and re-escalate broken commitments without delay.
• Monitor the AR aging report; ensure long overdue aging buckets are reviewed weekly with concrete recovery actions.
• Coordinate with Accounting, Sales, Key Account Management on customer disputes so that valid disputes are resolved at source rather than parked in collections.
• Recommend or hand-over to external collection / legal counsel and/or insurance when internal recovery is exhausted, with a clear paper trail.
• Oversee credit assessment on HORECA customers - review business registration, financial statements where available, references, background, and order pattern - and recommend a credit limit and payment term consistent with policy.
• Maintain and review existing credit limits at least quarterly and on every material change (order growth, missed payment, dispute, ownership change); raise, lower, or suspend limits with documented rationale.
• Operate the credit-hold and release workflow in coordination with Sales and Operations, balancing cash protection with the customer's daily delivery need.
• Maintain and improve the credit policy, scoring rubric, and approval matrix; ensure all exceptions are logged and approved at the right authority level.
• Lead, coach, and develop the team of team members; set individual KPIs (calls, PTP, recovery rate, dispute aging).
• Produce weekly and monthly AR dashboards and reports for Finance leadership.
• Drive process and system improvements.
• Partner with Treasury on weekly cash forecasts and with FP&A on bad-debt provisioning; flag emerging credit risk early.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Professional qualification related to finance or accounting is a plus but not required.
• Minimum 4 years of experience in credit control, collection, or accounts receivable, with at least 1 year in a senior, team-lead or supervisory role.
• Hands-on experience managing a receivables portfolio (preferably in B2B, food, FMCG, distribution, or any high-volume daily-billing environment).
• Track record of running new-customer credit assessment and of negotiating payment plans on disputed or overdue accounts.
• Experience working with Sales / KAM teams on credit-hold and dispute resolution is strongly preferred.

Skills:

Leadership Skill

Job type:

Full-time

• วางแผนและบริหารทีม OA เร่งรัดหนี้สิน เพื่อผลักดันการเรียกเก็บหนี้ กลุ่มหนี้เสีย / NPL / write-off ให้เป็นไปตามเป้าหมาย.
• ติดตาม ควบคุม อบรม และประเมินผลการทำงานของทีม OA พร้อมเสนอแนวทางเพื่อยกระดับ recovery rate.
• ดูแลงานเร่งรัดหนี้ทางกฎหมาย: ประสานงานการฟ้องร้อง ดำเนินคดี และกระบวนการชั้นศาล/บังคับคดี ร่วมกับฝ่ายกฎหมายภายในและสำนักงานกฎหมาย/OA ภายนอก.
• ผลักดันงานสืบคดี - การสืบหาตัวลูกหนี้และสืบทรัพย์ เพื่อสนับสนุนการดำเนินคดีและเพิ่มโอกาสเรียกคืนหนี้.
• ติดตามอย่างใกล้ชิดทั้งจำนวนสายที่ติดต่อ คำรับสภาพหนี้/นัดชำระ (PTP) เทียบกับยอดชำระจริง รวมถึงผลงานของทีมโทรและทีมภาคสนาม.
• ค้นหาโอกาสในการปรับปรุงกระบวนการ และนำแนวปฏิบัติที่ดีมาใช้เพื่อเพิ่มประสิทธิภาพและประสิทธิผล.
• ประสานงานกับหน่วยงานภายในและภายนอก (ฝ่ายกฎหมาย สำนักงานทนายความ เจ้าพนักงานบังคับคดี/ศาล และ OA) เพื่อให้การดำเนินงานราบรื่น.
• กำกับดูแลให้กิจกรรมเร่งรัดหนี้และการดำเนินคดีทั้งหมดเป็นไปตามกฎหมายและนโยบายบริษัท.
• ติดตามและรายงานแนวโน้มหนี้ค้างชำระ/หนี้เสีย และประเด็นความเสี่ยงต่อผู้บริหาร.
• จัดการข้อโต้แย้งและข้อร้องเรียนของลูกค้าอย่างมืออาชีพ.
• looking for.
• ปริญญาตรีสาขาบริหารธุรกิจ การเงิน นิติศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• ประสบการณ์ด้านเร่งรัดหนี้สินอย่างน้อย 3 ปี.
• มีประสบการณ์งานหนี้ปลายทาง/หนี้เสีย งานสนับสนุนการฟ้องร้อง หรืองานสืบหาตัวลูกหนี้/สืบทรัพย์.
• มีความรู้กระบวนการทางกฎหมายในการเร่งรัดหนี้ (การฟ้อง การบังคับคดี) และแนวทางการเร่งรัดหนี้อย่างรับผิดชอบตามหลักเกณฑ์กำกับดูแล.
• มีทักษะบริหารเวลาและจัดลำดับความสำคัญได้ดีเยี่ยม.
• มีแนวคิดแบบ data-driven เป็นระบบ และกล้าทดลองสิ่งใหม่.
• ทำงานได้ดีในสภาพแวดล้อมที่เปลี่ยนแปลงอย่างรวดเร็ว.
• มีความมั่นใจในการตัดสินใจ สื่อสารได้กระชับ ชัดเจน ตรงประเด็น.
• อาจต้องเดินทางในเขตกรุงเทพฯ และปริมณฑล รวมถึงพื้นที่ต่างจังหวัดในบางครั้ง.

Experience:

1 year required

Skills:

Product Development, Microsoft Office, Accounting, Telesales, SAP

Job type:

Full-time

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• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
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• Human Resources.
• Finance / Accounting.
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• Search JobsJob Description.
• Associate, Inward Remittance - Collection.
• 04/06/2026.
• Work closely with Accounting, Sales teams, and external clients to ensure billing, payment collection, and bank reconciliation processes in SAP are completed accurately and on time.
• Handle billing cycles and payment follow-ups to support compliance with tax regulations and provide timely reporting to management.
• Coordinate financial documentation and reconciliation tasks to maintain smooth operations, resolve discrepancies, and uphold organizational transparency.
• Job Responsibilities.
• Issuing Receipts/Tax Invoices in SAP.
• Prepare and deliver receipts/tax invoices to customers accurately and on time.
• Verify payment details such as credited amounts, VAT, withholding tax, and customer information.
• Record receipt issuance in the SAP system.
• Store receipts and related financial documents in SAP.
• Monitor and validate withholding tax certificates to ensure accuracy and timely submission to Accounting.
• Provide information and respond to customer or Accounting inquiries regarding receipts or payments.
• Bill Placement and and follow up on customer payments for invoices issued in SAP.
• Deliver billing documents to customers/partners according to their billing cycle.
• Prepare summary reports on billing status and debt collection for management.
• Follow up on customer payments to ensure deadlines are met.
• Communicate and negotiate with customers in cases of delayed payments or disputes over billing documents.
• Coordinate with Accounting and Finance to record payments and update outstanding debt status.
• Prepare authorization letters for check collection from government agencies.
• Bank Reconciliation.
• Review and monitor accounting entries such as deposits, transfers, checks, and expenses.
• Prepare accurate and timely Bank Reconciliation Reports.
• Maintain reconciliation records and supporting documents for internal and external audits.
• Coordinate with Accounting, payment operation units, and Sales to correct or update erroneous or missing entries.
• Bachelor's degree in finance or accounting.
• 1-2 years of experience in billing, collections, or bank reconciliation (internship experience acceptable).
• Familiarity with SAP or ERP systems (training or certification is an advantage).
• Basic knowledge of tax regulations including VAT and withholding tax.
• Strong attention to detail and accuracy in financial documentation.
• Good communication and interpersonal skills for cross-functional collaboration.
• Proficiency in Microsoft Office, especially Excel.
• TRUE CORPORATION.

Experience:

3 years required

Skills:

Data Analysis, Procurement, Purchasing, English

Job type:

Full-time

• Ensure smooth and efficient clinic operations by overseeing SLA and protocol compliance, and managing the team to maintain high-quality service delivery.
• Manage provider schedules, appointments, and patient flow.
• Identify, resolve, and follow up on operational issues.
• Ensure the readiness of clinic facilities, equipment, and operational resources.
• Improve workflows and SOPs to enhance operational efficiency.
• Company Administration.
• Manage the company's administrative and office operations.
• Oversee administrative tasks, documentation, and internal office coordination.
• Ensure the readiness of office facilities, equipment, and essential supplies.
• Coordinate with internal teams and external service providers on administrative matters.
• Maintain organized documentation and ensure administrative tasks are completed on time.
• Procurement & Vendor Management.
• Own the end-to-end procurement process for clinic and company needs.
• Coordinate with suppliers and vendors on quotations, purchasing, delivery, and payment documentation.
• Manage inventory and monitor stock levels of essential supplies and equipment.
• Manage and monitor supplier/vendor performance.
• Monitor operational spending and identify opportunities for cost efficiency.
• Reporting & Data.
• Own daily, weekly, and monthly operational and administrative reporting.
• Collect, verify, and analyze relevant operational data.
• Prepare dashboards and KPI reports to monitor performance.
• Track action items and provide progress updates.
• Improve reporting formats to ensure accuracy, clarity, and practical use.
• Team & Healthcare Provider Coordination.
• Manage and coordinate schedules for clinic staff and healthcare providers.
• Monitor service coverage, attendance, and operational issues.
• Coordinate onboarding, training, and communication of SOPs and service standards.
• Address and follow up on team-related operational issues within the scope of responsibility.
• Quality & Patient Experience.
• Monitor patient feedback and complaints and ensure issues are resolved through completion.
• Ensure daily operations follow established SOPs and service standards.
• Identify recurring issues and implement process improvements to enhance patient experience.
• Compliance & Documentation.
• Maintain and monitor key clinic and company documents, including licenses, registrations, and contracts.
• Track renewal deadlines and ensure required documentation remains complete and up to date.
• Maintain organized and accessible records for operational and compliance purposes.
• Identify and report operational or compliance risks.
• Cross-functional Projects.
• Own assigned Operations and Administration projects from planning through completion.
• Coordinate with Product, Technology, Customer Support, Marketing, and other relevant teams.
• Track project timelines, deliverables, and action items.
• Identify and resolve issues to ensure projects achieve their objectives.
• CEO & Executive Events.
• Own the planning and execution of special events or personal events for the CEO as assigned.
• Manage timelines, checklists, budgets, logistics, and coordination with vendors and partners.
• Oversee on-site execution and handle issues that arise during events.
• Maintain strict confidentiality and privacy regarding information related to the CEO and executive activities.
• Process Improvement.
• Identify operational and administrative issues, analyze root causes, and implement solutions.
• Improve processes, workflows, and SOPs to reduce operational friction and increase efficiency.
• Monitor and measure the impact of process improvements.
• Bachelor's degree in Business Administration, Operations Management, Healthcare Management, or a related field.
• 3-5 years of experience in Operations, Administration, Healthcare/Clinic Operations, or a related field.
• Strong ability to manage multiple tasks, prioritize effectively, and follow through to completion.
• Strong analytical and reporting skills, with good proficiency in Excel or Google Sheets.
• Comfortable using AI tools to improve work efficiency, including data management, reporting, data analysis, and process improvement.
• Hands-on, detail-oriented, systematic, and strong in problem-solving.
• Strong communication and coordination skills, with the ability to work effectively across multiple teams.
• Experience in Healthcare, Digital Healthcare, or Clinic Operations is a strong advantage.
• Good command of English, both written and spoken.
• Performance-based Incentive.
• Health Insurance.
• Annual Leave 6 days.
• Mental Health counseling sessions with psychiatrists and psychologists through ooca platform.
• Social Security Insurance.
• Provident Fund (condition applied).
• Special discount home loan interest with Government Housing Bank.
• BYOD policy: Personal laptops less than 3 years old are eligible for 1000 THB/month subsidy (registration required).
• Working Hours & Location.
• Full-time position at Gaysorn Centre, Floor 5, Bangkok.
• Clinic opening hours: 10:00 AM - 8:00 PM.
• Days Off: 2 days per week (including one working day on either Saturday or Sunday).
• Manager's working hours may extend beyond clinic hours to ensure smooth operations.

Experience:

3 years required

Skills:

Market Analysis, Power point, English

Job type:

Full-time

• Bachelor's degree or higher in Marketing, Business Administration or any related field.
• 3-5 years experienced in brand management, brand communication, marketing activities in FMCG, NPD experience is a plus.
• Good command in English both written and spoken is a must.
• Good Computer Skill in MS-Office (Word, Excel, PowerPoint, Outlook, etc.).
• Strong analytical skills and understanding of core marketing principles.
• Effective cross-functional coordination and clear communication.
• Detail-oriented with good time management in a fast-paced FMCG environment.
• Good in presentation tools for internal and external collaboration.
• Enable to monitor and analyze market by gathering all market data ex: Consumer research, Nielson, Post campaign evaluation.
• Planning of new product development with R&D and related team.
• Provide marketing strategic and marketing plans for yearly planning.
• Plan and control the marketing / media budget and follow up the progress of the assigned work category.
• Coordinate with factory, demand planning in weekly production plans, monitoring and control stocks of raw materials and FG stocks which is sufficient for sales demand and align with marketing/trade -campaign.
• Product planning and execute new product launch into prospect channel.
• Coordinate with trade marketing & sales department in implementation of sales and marketing activities.
• Follow up and analyze brand sales performance, marketing activities, communication evaluation.
• Liaisons between partners and internal function on any business requirement to support the marketing implementation plan and distribution channel.
• Working cross-functionally with operation, Trade Marketing, Key Account to plan, execute and manage the product roadmap.
• For submitting via internet, the application will be accepted only MS Word or PDF format. We regret that only short listed candidate will be notified.
• We offer an attractive compensation & benefits package to the successful candidates. Interested persons are invited to send their application letter with a detailed resume, one recent photo, preferred working location and expected salary to: Apply Now.
• Human Resources Department.
• UNI-PRESIDENT (THAILAND) LTD.
• Sukhumvit Road, North Klongtoey, Wattana, Bangkok 10110.
• Website: www.uni-president.co.th.

Experience:

5 years required

Skills:

Electrical Engineering, English, Thai

Job type:

Full-time

• Plan, schedule and supervise UAV activities, including routine operations, demonstrations, field deployments, surveillance and emergency-response support..
• Oversee mission planning, site risk assessments, weather checks, execution and post-flight reporting; make go/no-go recommendations in remote or challenging environments..
• Develop and maintain SOPs, checklists and safety procedures, including alert handling, escalation, lost-link, abort, manual-recovery and unsafe-weather scenarios..
• Keep accurate flight logs and records of incidents, near misses, defects and corrective actions; ensure flights stay within permissions and operating limits..
• Manage readiness of aircraft, thermal and other payloads, batteries, controllers, communications equipment and autonomous docking stations..
• Establish preventive-maintenance schedules, inspections and health checks; maintain asset registers and spares inventories..
• Lead or coordinate dock-site surveys and prepare site-readiness dossiers..
• Configure and commission Dock 3 / 4 and Matrice 4TD / 5TD systems, including firmware baselines, pairing, AL1 spotlight and AS1 speaker payloads and RC Plus 2 controllers..
• Work with DART's software team to integrate UAV data into DART.net, and support testing of missions triggered by satellite alerts and AI-assisted fire detection..
• Supervise, train and give feedback to pilots, technicians and field personnel; ensure qualifications, certificates and competencies are current..
• About you.
• Bachelor's degree in aviation, aerospace, engineering, robotics, electronics, computer science or a related field (equivalent experience considered)..
• At least 5 years in professional UAV operations, including at least 2 years with enterprise or dock-based autonomous systems..
• Experience supervising pilots, technicians, projects or field operations, and training and assessing adult operators..
• Hands-on experience with DJI enterprise platforms (ideally Matrice series and DJI Dock) or comparable systems..
• Experience with mission planning, risk assessment, maintenance, SOPs, CONOPS and safety documentation; familiarity with BVLOS and SORA..
• Working knowledge of Thai UAV regulations and CAAT/NBTC procedures, or the ability to work effectively with regulatory specialists..
• Valid remote-pilot certificate (e.g. CAAT UAS pilot certificate) or an equivalent qualification that can be validated..
• Working understanding of IP networking, RTK, bandwidth, latency, cellular connectivity and basic cybersecurity; familiarity with thermal imaging for wildfire and emergency response..
• Organised, hands-on, safety-committed and disciplined about documentation; able to work independently and escalate appropriately..
• Fluent Thai preferred for local operations and regulatory communication; good working proficiency in English, spoken and written..

Experience:

6 years required

Skills:

Human Resource Management, Labor law, Market statistics, English

Job type:

Full-time

• Responsible for providing compensation and benefits support in one site or country containing a minimum of 2000 employees.
• Acts as primary contact for HR Managers and HR Service Center for technical and escalated compensation issues.
• Clarifies policies and procedures; provides instruction, counsel, and training regarding compensation.
• Resolves escalated issues or routes as appropriate to the correct contact.
• Participates on the Job Evaluation Committee, in evaluating new jobs.
• Applies in-depth knowledge of jobs to provide guidance and advice to newly acquired sites to Works closely with outsourced vendors to prepare annual market pricing report and perform salary analysis.
• Works with manager to develop and deploy annual salary structures and merit increase plans.
• Assists manager in development and/or revision and deployment of Compensation Policies and Guidelines.
• Participates in compensation surveys.
• Interprets developed assumptions and analyzes results.
• Collects and analyzes market movements in compensation budgets and economic indicators.
• Develops and maintains benefits and pension programs.
• Conducts employee presentations/meetings and assists in transition activities, including project management in subject areas.
• Advises and counsels technical staff and site HR managers on responding to employee and business unit management requests related to benefits.
• In-depth knowledge of government regulations.
• Knowledge of Personnel and Employment laws.
• Strong organizational development, leadership development, facilitation, internal consulting skills.
• In-depth knowledge of HRIS software and other software.
• Knowledge in Customer Satisfaction initiatives.
• Strong Project Management skills.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word, PowerPoint, Microsoft Project, and Visio.
• Ability to effectively organize and motivate team members with a diverse group of.
• Duties of this position are generally performed in good working conditions.
• Occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel may be required.
• At least 6 years of experience working in pure total rewards.
• Fluently in English communication skills.
• Bachelor's degree in related field.

Skills:

Leadership Skill

Job type:

Full-time

• Manage and motivate a team of Sales Representative focused on accounts.
• Develop account plans to achieve goals and exceed quota responsibility.
• Maximize Fortinet opportunity while providing value added solutions to accounts.
• Serve as lead contact responsible for the flow of information to/from executive management.
• Work closely together with the account managers in order to maximize the primary business focus and serves as team leader responsible for the quality and success of activities in the territory.
• Develop relationships with key decision makers, influencers and partners.
• Manage effective working relationships with assigned region MAMs, Technical Sales Engineers, and Consulting Professionals.
• 10+ years technology selling experience managing a team.
• Proven ability to sell solutions to enterprise customers.
• Experience in the network security industry.
• A proven track record of significant over-quota achievement and demonstrated career stability.
• Experience in closing large deals.
• Firewall/VPN,.
• AV.
• IDS/IDP.
• Excellent presentation skills to executives & individual contributors.
• Excellent written and verbal communication skills.
• At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
• We will only notify shortlisted candidates.
• Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

Skills:

Recruitment, Negotiation, Payroll, English

Job type:

Full-time

• Oversee, manage, and deploy HRM, HRD, General Affairs, and Employee Relations policies and practices in alignment with business objectives, local regulations, and Prysmian standards.
• Lead, supervise, and monitor the performance of the HR/GA team to ensure effective execution of HR operations and service delivery.
• Act as a key HR representative in managing employee relations matters, including employee concerns, disciplinary cases, grievances, and workplace issues.
• Manage labor union relationships and support constructive industrial relations practices. Experience in labor union management is an advantage.
• Payroll, Compensation, Benefits & Welfare Management.
• Manage and review payroll processes to ensure accuracy, timeliness, confidentiality, and compliance with statutory and company requirements.
• Oversee compensation, benefits, welfare, and employee relations practices to ensure fairness, consistency, and compliance with applicable laws and internal policies.
• Monitor payroll, welfare, and benefits administration to ensure effective governance and continuous improvement.
• Coordinate with relevant stakeholders to resolve payroll, benefits, and employee welfare matters efficiently.
• Performance Management.
• Manage the employee performance evaluation process and performance management system to ensure fair, consistent, and objective assessment.
• Support managers in setting performance objectives, conducting performance reviews, and managing performance improvement actions.
• Ensure performance management practices are aligned with business goals, company policy, and Prysmian requirements.
• Provide guidance to management on performance-related employee issues and documentation.
• Training & Development.
• Manage the company training and development plan in alignment with business needs, competency requirements, and employee development priorities.
• Ensure training plans and records comply with the requirements of the Department of Skill Development (DSD) and other relevant regulations.
• Coordinate training needs analysis, training implementation, effectiveness evaluation, and reporting.
• Support leadership and capability development initiatives to strengthen organizational performance.
• Employee Activities, Labor Relations & HR Law Compliance.
• Manage company activities and employee engagement programs to support morale, communication, and a positive workplace culture.
• Handle labor union matters, employee relations cases, and relevant labor regulations in a professional and compliant manner.
• Ensure company practices comply with Thai labor laws, company rules and regulations, and internal HR policies.
• Advise management on HR law, employee relations risks, and appropriate mitigation actions.
• General Affairs, Facility & Workplace Management.
• Manage company facilities and workplace services to ensure operational efficiency, employee convenience, safety, occupational health, and legal compliance.
• Oversee general affairs functions, including canteen, cleaning services, maid services, security guard services, transportation or other employee support services where applicable.
• Coordinate with internal stakeholders and external service providers to maintain service quality, workplace standards, and compliance requirements.
• Support initiatives to improve workplace environment, plant facilities, cleanliness, safety, and overall employee experience.
• Management Support & Employee Issue Resolution.
• Assist and support Top Management in reviewing and making final considerations on employee-related matters.
• Provide professional HR advice and recommendations on employee issues, disciplinary actions, labor relations matters, and organizational concerns.
• Ensure employee-related decisions are made fairly, consistently, and in compliance with applicable laws, company policy, and Prysmian standards.
• Code of Conduct & Compliance.
• Manage and promote employee compliance with the company's Code of Conduct, Prysmian policies, and ethical standards from headquarters.
• Ensure employees understand and comply with company rules, policies, compliance requirements, and expected workplace behavior.
• Support communication, training, monitoring, and follow-up actions related to Code of Conduct compliance.
• Work with management to reinforce a culture of integrity, accountability, respect, and compliance across the organization.
• Cross-Location Coordination.
• Ensure alignment of HR practices and priorities across Rayong and Bangkok locations.
• Collaborate closely with Bangkok-based stakeholders to support business and HR initiatives.
• Travel regularly to Bangkok office, approximately 2 days per week, to ensure effective coordination and business support.
• Ensure consistency of HR communication, policies, employee practices, and service standards across locations.
• Bachelor's or Master's Degree in Human Resources, Business Administration, Law, Industrial Relations, or a related discipline.
• 7-10 years of progressive HR experience within a manufacturing and/or multinational environment.
• Proven experience in industrial relations, union management, and employee relations.
• Experience in preparing HR management plans, workforce plans, training plans, and HR reports.
• Experience in recruitment, talent acquisition, onboarding, and manpower planning.
• Experience overseeing payroll, HR operations, employment compliance, visa and work permit processes.
• Experience managing employee welfare, engagement, communication, and wellbeing initiatives.
• Exposure to plant-based employee services such as canteen, security, cleaning services, facility coordination, and workplace environment improvement is preferred.
• Skills & Competencies.
• Strong negotiation, conflict resolution, and problem-solving capabilities].
• In-depth knowledge of Thai labor laws, industrial relations practices, and employment compliance requirements.
• Strong business partnering and stakeholder management skills.
• Analytical mindset, particularly in payroll, workforce data, HR reporting, and employment trends.
• Good understanding of employee welfare, workplace services, and plant environment expectations.
• Strong communication skills with ability to engage employees at all levels.
• Ability to work effectively in a manufacturing, unionized, and multinational environment.
• Fluency in Thai and English.
• _Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. _.
• _All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._.
• _Visit our DE&I Page to learn more about Prysmian's commitments._.
• Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Experience:

4 years required

Skills:

Leadership Skill

Job type:

Full-time

• Supervise the execution of specific equipment maintenance strategy for each asset involved with containing, controlling or safeguarding a high hazard process, especially for ammonia refrigeration, steam boiler and compressed air.
• Implement and monitor methodologies to improve operational effectiveness in compliance with regulatory codes and standards.
• Lead the integration of contractor partners and equipment providing support to the plant force.
• Partner with regional and global leadership to develop area leading practices.
• Oversee the development of the operational related budget to track the area progress against the estimate.
• Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
• Manage CAPEX project which related to key areas.
• Other duties as assigned.
• Minimum.
• Bachelor's degree in a related field or equivalent experience.
• Minimum of four years of related work experience especially in big scale of ammonia refrigeration.
• Other minimum qualifications may apply.
• Preferred.
• Two years of supervisory experience.
• Experience overseeing third party resources to deliver business results.
• Knowledge of related tools, processes controls and area technology systems.

Experience:

7 years required

Skills:

Business Development, Negotiation, Leadership Skill, English

Job type:

Full-time

• Identify and drive new business opportunities through market expansion, strategic partnerships, channel development, and new product initiatives.
• Drive sustainable sales growth across both new product launches and existing portfolio, including effective sales planning, market penetration, and revenue optimization.
• Lead portfolio strategy and lifecycle management, ensuring continuous growth and performance enhancement of existing products alongside successful commercialization of ...
• Evaluate and assess potential new product lines, working closely with cross functional teams to support business growth.
• Analyze sales, marketing, and market data to identify trends, opportunities, and areas for performance improvement.
• Develop and execute business development and marketing plans to support sustainable revenue growth and market leadership.
• Drive profitability and financial performance, including pricing strategy, margin optimization, and costefficiency initiatives.
• Define and strengthen product positioning and value proposition to ensure competitive differentiation and market leadership.
• Lead and support product launch activities, including market assessment, launch planning, go-to-market execution, and post-launch performance tracking.
• Implement Product Launch Readiness processes, including market research, regulatory preparation, commercial planning, and sales enablement.
• Ensure alignment and execution of regional strategies and policies, translating them into effective local implementation plans.
• Build, develop, and maintain strong relationships with Key Opinion Leaders (KOLs), healthcare professionals, business partners, and key stakeholders.
• Manage channel partners and distributors to ensure effective market penetration and successful commercialization of products.
• Maintain strong relationships with existing customers while identifying opportunities for business expansion.
• Assess business risks, monitor project progress, and ensure timely execution of strategic initiatives.
• Lead and influence cross-functional teams to ensure organizational alignment, capability development, and execution excellence in line with company direction.
• Identify new growth opportunities and provide strategic recommendations to the General Manager.
• Lead or support special projects and strategic initiatives as assigned.
• Bachelor's degree in Healthcare, Life Sciences, Biomedical Engineering, Nursing, Medical Technology, or related fields.
• Minimum 7-10 years of experience in Sales, Marketing, Business Development, or Commercial roles within the healthcare industry, with a strong track record in driving business growth.
• At least 5-7 years of leadership experience, managing commercial, business development, or product management teams, with demonstrated ability to lead through influence and cross-functional collaboration.
• Experience in Medical Devices, Oncology, Cardiovascular, or related healthcare sectors preferred.
• Proven experience in driving both revenue growth and profitability, including portfolio management, pricing strategy, and market expansion.
• Strong experience in product launch, market development, and lifecycle management, covering both new product introduction and growth of existing portfolio.
• Experience working within a regional or multinational environment, with the ability to align and execute regional strategies at the local market level.
• Strong strategic thinking and business acumen, with the ability to translate insights into actionable commercial plans.
• Demonstrated ability to define and drive product positioning, value proposition, and competitive strategy in the healthcare market.
• Strong leadership, stakeholder management, negotiation, and influencing skills, with the ability to drive organizational alignment and team performance.
• Excellent communication skills in English, both written and spoken.

Skills:

Negotiation, Budgeting

Job type:

Full-time

• Responsible for developing and successfully implementing the commercial plan strengthen and expand Mondelēz International's position with and assigned customer by preparing, negotiating and executing the business plans.
• Responsible for the coordination between the customer and Mondelēz International internal functions.
• Accountable for maintaining and developing strategic growth plans for customers with a focus on portfolio management, listings, distribution and effective promotion and ...
• Build and develop strong category partnerships.
• Manage pricing within the Gross to Net Framework, Assortment management, Forecast accuracy in conjunction with supply chain function.
• Together with cross functional colleagues evaluate, plan & execute appropriate promotional and in store visibility.
• Monitor, analyze and report on market developments and competitor developments.
• What you will bring.
• Retail account management Demonstrating credibility with senior stakeholders.
• Delivering superior results in different markets with varying degrees of maturity.
• Category management.
• Communicating effectively.
• Negotiation.
• Maintaining and building effective relationships.
• Presenting to all levels of an organization.
• Budgeting and forecasting.
• No Relocation support available.
• Business Unit Summary.
• Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob's crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.
• Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Job Type.
• Regular.
• Account Management.
• Sales.

Skills:

Business Development, Microsoft Office, Market Analysis, Market Research, Power point

Job type:

Full-time

• Market Research & Opportunity Identification: Conduct thorough market research to assess opportunities, market size, and the potential of vertical markets, identifying the right installers and distribution partners.
• Partner Engagement & Development: Identify, assess, and engage new partners, while enabling and educating them on Enphase products and technology to ensure successful integration and sales.
• Salesforce Management: Use Salesforce.com to manage partners, track opportunities, a ...
• Technology Introduction: Introduce Enphase's cutting-edge solar technology (e.g., microinverters, energy storage, and AC modules) to new installers and potential distribution partners.
• Strategic Partner Development: Collaborate with partners to develop and execute strategies that incorporate Enphase products, driving profitability and positively impacting their P&L.
• Customer Portfolio Management: Manage a portfolio of customers to meet Enphase's revenue and corporate objectives.
• Forecasting: Produce accurate weekly, monthly, and quarterly forecasts for your territory and individual accounts, analyzing historical data and market trends to ensure effective planning.
• What you bring.
• Bachelor's degree in business, engineering, or a related field.
• Experience: 10+ years of experience in sales or business development, with a strong preference for candidates from the solar, energy, high-tech, or electrical industries.
• Sales Expertise: Proven ability to manage a portfolio of customers, with demonstrated success in territory planning, partner engagement, and revenue generation.
• Tech-Savvy: Strong proficiency in Microsoft Office (Excel, PowerPoint, Teams) and CRM systems like Salesforce.com.
• Forecasting Skills: Ability to develop accurate sales and revenue forecasts based on historical data, partner insights, and competitive market analysis.
• Communication Skills: Exceptional oral, written, and interpersonal communication skills, enabling you to effectively collaborate with internal teams and partners.
• Remote Flexibility & Travel: Operate from a virtual office with easy access to a major metropolitan airport. Willingness to travel regularly to meet customers.
• What we offer.
• Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
• Compensation & benefits: Enjoy a competitive salary, quarterly sales compensation, company stock shares and other benefits.
• Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
• Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
• Career growth: We offer opportunities for advancement, with pathways into different roles or leadership positions as you grow within the company.
• Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!.
• Please submit all resumes in English.

Skills:

Leadership Skill

Job type:

Full-time

• Responsible to drive a culture of EHS and OH excellence to achieve best in class results by collaborating with relevant business partners and functional leaders to integrate EHS into the business in a way that drives compliance, risk reduction and derives operational values.
• Ensures the requirements of Local regulatory, EHS permits are established, implemented and maintained.
• Drive continuous improvements via ISO 14001, ISO 45001 and other applicable standard ...
• Champions, drives and ensures that the annual EHS and OH Program Reviews and/or audits are implemented annually.
• Leads incident/accident investigations and ensures prevention measures are developed and effectively maintained.
• Identifies and provides effective EHS and OH trainings for employees and contractors to ensure full compliance and safe work practices.
• Develops and maintains an Emergency Response Plan and ensure that drills and review are conducted as scheduled. Support or facilitate process of Business Continuity Plan (BCP) or Crisis Management Team (CMT) at site.
• Drives risk reduction and enhance operational efficiency through cultivating reporting of Good Saves (Near miss/unsafe act/unsafe condition) and SIF-P (Severe Injury or Fatality Precursor events. Support / help remove barriers in understanding EHS issues and coordinate mitigation strategies as needed.
• Responsible for building a culture that hires, grows & develops talent, inspires diversity & inclusive behaviors and enables high performing team in Thailand.
• Routinely engages business and functional leaders to review EHS/OH performance, compliance, and issues.
• Passion towards Digital technologies and data analytics.
• What we are looking for.
• Required.
• Requires minimum University/Bachelor's degree or equivalent in EHS technical field.
• Should have a valid Local safety professional registration as per local government requirement.
• Expert technical knowledge in EHS disciplines, having 8-10 years of experience in leading EHS in manufacturing.
• Outstanding leadership, ability to gain trust and influence at all levels and collaborative.
• Effective team development capability, exemplified by a track record of leading, coaching and developing EHS/OH professionals.
• Strong communicator who is credible and self-assured; strong technical skills with the ability to explain complex issues and requirements in an easily understood manner.
• Strong compliance orientation with a focus on end-to-end global/regional EHS/OH process management.
• Relevant qualifications e.g. certified occupational safety officer, CIH, Lead auditor etc.
• Desired mindset.
• Strong growth mindset.
• What's in it for you.
• Competitive Benefit Package.
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!.
• Learning & Development Opportunities.
• Employee Resource Groups.
• Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
• If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Experience:

5 years required

Skills:

Leadership Skill, Project Management

Job type:

Full-time

• Required: Bachelor's degree in Marketing, Business, or related field (Master's preferred).
• Minimum 5 years brand management or marketing experience with proven growth track record.
• Strong design, layout, and conceptual skills across print, interactive, and broadcast media.
• Strategic thinking and problem-solving capabilities with marketing software and analytics proficiency.
• Excellent communication, presentation, and project management skills.
• Thai nationality preferred; fluency in Thai (reading, writing, speaking) required.

Experience:

3 years required

Skills:

Project Management, Leadership Skill, ERP, Customer Relationship Management (CRM), English

Job type:

Full-time

• Ensure alignment of project scope, objectives with client expectations.
• Able to identify resources or tasks needed for the project.
• Serve as main point of contact for clients throughout the engagement cycle (onboarding).
• Provide project updates via meetings or emails.
• Able to manage client expectations and ensure any changes are clearly communicated and documented.
• Facilitate collaboration between internal teams and send progress reports for clients and senior leaders.
• Support client onboarding and software handover by organizing and gathering client needs and facilitating software walkthrough/client training.
• Review, process, and respond to client queries within the turn-around-time as defined by the team goals.
• Track and monitor developments and trends on ESG reporting requirements in the markets/jurisdictions covered by the team.
• Participate in, and contribute to further development of processes and improvements in the ESG product offering by collaborating with colleagues within the team as well as from other departments such as IT, Marketing, etc.
• Support overall team goals by taking ownership of production targets, delivering required output of high quality, and ensuring that deadlines are met.
• Provide internal support by contributing to periodic training sessions to develop the team's knowledge base.
• Education.
• Candidate must possess at least Bachelor's degree e.g. Business, International Development/ Relations, Social Science, Interdisciplinary Studies etc. (a degree in Sustainability or any relevant field such as Environmental Science or International Human Rights is good to have, but not required).
• Experience.
• Has at least 2- 3 years of professional experience in project management for SaaS product.
• Has superior Client-Facing Skills.
• Proven ability to define a clear Statement of Work (SOW), and manage client expectations regarding changes, costs, and timelines.
• Risk & Issue Management: Proactive identification, documentation, and mitigation of project risks (e.g., resource conflicts, technical dependencies, client delays) and effective management of issues and escalations.
• SaaS/Software Implementation Experience: At least 3-5 years of direct experience managing B2B software, ERP, CRM, or specialized SaaS platform implementations from kick-off to Go-Live is a plus.
• Exceptional Communication: Mastery of written and verbal communication, including the ability to communicate project status, complex technical issues, and risks clearly to both technical teams and executive-level clients (Stakeholder Management).
• Leadership & Conflict Resolution: The ability to motivate and lead a diverse, cross-functional team (developers, consultants, client leads) and to act as a neutral party to resolve conflicts - both internal and external.
• Adaptability & Problem-Solving: Projects rarely go perfectly. The PM must be flexible and an effective problem-solver, quickly devising creative solutions for unexpected technical roadblocks or client-side resource constraints.
• Some Knowledge on ESG reporting requirements such as annual and sustainability reports.
• Experience in issuer/client communication and working with teams across different geographies is preferred.
• Skill/Certifications/Languages.
• Fluent in English and Thai.
• Excellent research, analytical, and time management skills.
• Results-driven and has the ability to work under pressure and can work on daily/weekly deadlines.
• Self-motivated, works well independently or with a team.
• Good to have (but not required): Completed certifications on international frameworks such as GRI, TCFD, SASB, etc.

Skills:

Architecture, Leadership Skill, Cloud Computing, English

Job type:

Full-time

• Lead and manage a team of engineers across frontend, backend and full stack development.
• Own engineering delivery for major product areas, ensuring the team ships quickly without compromising reliability and technical quality.
• Work closely with product, design, mobile, backend and AI teams to turn ambiguous product problems into clear technical execution.
• Drive technical architecture and engineering decisions across APIs, databases, integrations, infrastructure and customer-facing systems.
• Set engineering standards around code quality, system design, testing, observability, security and production reliability.
• Stay close to the technical work through architecture reviews, code reviews, debugging and critical engineering decisions.
• Develop engineers through regular feedback, coaching, performance management and clear expectations.
• Identify performance gaps early and take ownership of raising the team's engineering and execution bar.
• Improve engineering processes, tooling and automation to help the team move faster and operate at scale.
• Own production outcomes beyond release: monitor systems, resolve incidents, identify root causes and ensure problems do not repeat.
• Build a strong engineering culture focused on ownership, speed, technical excellence and continuous improvement.
• WHAT WE'RE LOOKING FOR.
• Strong software engineering background with experience building and shipping real production systems.
• Experience leading or managing software engineers and owning engineering delivery.
• Strong technical depth across backend, frontend, APIs, databases, distributed systems or cloud infrastructure.
• Able to make sound architecture and technical trade-offs while balancing speed, scalability and maintainability.
• Strong track record of taking products or systems from idea through development, launch and production.
• Comfortable reviewing technical designs, challenging engineering decisions and debugging complex production issues.
• Strong people leadership with the ability to coach engineers, manage performance and build high-performing teams.
• Strong product sense and ability to connect engineering decisions to customer and business outcomes.
• Able to work fast with ambiguity, establish priorities and drive teams toward clear outcomes.
• Strong ownership mentality - when something breaks or delivery slips, you take responsibility for getting it back on track.
• THIS ROLE IS NOT FOR.
• Managers who want to manage people without staying close to the technology.
• Engineers who want the title of Engineering Manager but do not want accountability for team performance.
• Leaders who need complete specifications before their team can start.
• Managers who measure success by meetings, processes or tickets instead of shipped outcomes.
• People who avoid difficult technical decisions, performance conversations or production issues.
• Candidates who make vague leadership claims without being able to explain what they personally built, led, improved or scaled.
• THE BAR.
• We are looking for engineering leaders with real technology career highlights.
• A strong highlight is not just managing a large team or working at a famous company. A strong highlight means you personally helped build, ship or scale a serious product, platform or engineering organisation and can clearly explain your contribution.
• You should be able to demonstrate both sides of engineering leadership: technical depth and the ability to build a high-performing team that consistently delivers.
• This is a remote role. We hire globally and work across multiple countries and time zones.
• Candidates should be comfortable working effectively in a distributed, fast-moving international team and collaborating with colleagues across different locations.
• LANGUAGE.
• English is our main working language across global teams. Strong English communication is required.
• INTERVIEW PROCESS.
• Online assessment or practical task.
• Technical / engineering leadership interview.
• CEO / final round.
• For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.

Skills:

Research

Job type:

Full-time

• Outbound Hunting: Perform deep research (LinkedIn/Google) to map out C-suite stakeholders and execute cold outreach (calling/emailing) to book discovery meetings.
• Database Mastery: Build and maintain a high-quality B2B prospect database, ensuring all leads meet the Ideal Customer Profile (ICP).
• Qualification: Conduct initial discovery calls and deliver compelling product overviews to ensure leads are high-intent before sales handover.
• Networking & Field Marketing.
• Events Lead: Plan and execute the full event lifecycle - from online webinars and virtual demos to offline industry conferences and roundtables.
• Brand Ambassador: Actively participate events, seminar, conference, to convert handshakes into qualified business connections.
• ROI Tracking: Monitor the performance of all event activities to ensure they integrate with broader GTM goals.
• Strategic Partnerships & Content.
• Ecosystem Building: Identify and activate partnerships with consultants, trade associations, and chambers of commerce to drive referrals.
• Messaging: Develop market-specific value propositions, webinar outlines, and sales enablement tools (one-pagers, case studies, and objection guides).
• Cross-Functional Collaboration.
• Marketing Alignment: Partner with Marketing to co-create campaigns across LinkedIn, Email, and LineOA, sharing "on-the-ground" insights to refine targeting.
• Sales Synergy: Coordinate closely with Sales and Product teams to optimize lead handoff and track conversion rates throughout the funnel.