About freshket:freshket is a platform for restaurant food supplies. We streamline the entire food supply chain process and make it simple, efficient and transparent. We're growing fast and looking for people who are committed, ambitious, team-oriented and planned. Join us!

About the job:The Collection and Credit Control Supervisor leads Freshket's accounts receivable function on a day-to-day basis. The role owns the full order-to-cash cycle from credit decisioning at customer onboarding, through credit-limit monitoring on existing accounts, to collection execution on overdue invoices.

This is a hands-on supervisor role. You will manage a small team (currently two collection callers and one trade credit officer) while remaining personally close to the highest-risk and highest-value accounts. You will be the bridge between Finance, Sales/KAM, and Operations — making credit hold, payment plan, and collection decisions that balance growth with cash flow and bad-debt risk.

Success looks like: improving DSO and collection effectiveness, well-aged AR with improving cash recovery, accurate credit limits that don't bottleneck legitimate sales, and a team that escalates the right issues at the right time.

Collection:

• Plan, assign, and supervise the daily call queue for the collection callers, with priority on highest-value and highest-risk overdue accounts.

• Personally own collection conversations on top-tier customers and any account in dispute, payment-plan negotiation, or pre-legal stage.

• Convert verbal commitments into documented Promise-to-Pay (PTP) records; track PTP keep-rate and re-escalate broken commitments without delay.

• Monitor the AR aging report; ensure long overdue aging buckets are reviewed weekly with concrete recovery actions.

• Coordinate with Accounting, Sales, Key Account Management on customer disputes so that valid disputes are resolved at source rather than parked in collections.

• Recommend or hand-over to external collection / legal counsel and/or insurance when internal recovery is exhausted, with a clear paper trail.

Credit:

• Oversee credit assessment on HORECA customers — review business registration, financial statements where available, references, background, and order pattern — and recommend a credit limit and payment term consistent with policy.

• Maintain and review existing credit limits at least quarterly and on every material change (order growth, missed payment, dispute, ownership change); raise, lower, or suspend limits with documented rationale.

• Operate the credit-hold and release workflow in coordination with Sales and Operations, balancing cash protection with the customer's daily delivery need.

• Maintain and improve the credit policy, scoring rubric, and approval matrix; ensure all exceptions are logged and approved at the right authority level.

Others:

• Lead, coach, and develop the team of team members; set individual KPIs (calls, PTP, recovery rate, dispute aging)

• Produce weekly and monthly AR dashboards and reports for Finance leadership

• Drive process and system improvements

• Partner with Treasury on weekly cash forecasts and with FP&A on bad-debt provisioning; flag emerging credit risk early.

About you:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Professional qualification related to finance or accounting is a plus but not required.

• Minimum 4 years of experience in credit control, collection, or accounts receivable, with at least 1 year in a senior, team-lead or supervisory role.

• Hands-on experience managing a receivables portfolio (preferably in B2B, food, FMCG, distribution, or any high-volume daily-billing environment).

• Track record of running new-customer credit assessment and of negotiating payment plans on disputed or overdue accounts.

• Experience working with Sales / KAM teams on credit-hold and dispute resolution is strongly preferred.