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Experience:

5 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
• Monitor team performance, achieve customer service targets.
• Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
• Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
• Fulfill all other work assigned by the manager.
• Liaising with the Customer Service Manager to help develop action plans for the call centre team.
• Must HaveGraduated degree in marketing, business administration,economics or related fields.
• Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Familiar with Data Analytics.

Experience:

2 years required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

3 years required

Skills:

.NET, Java, Linux, English, Thai

Job type:

Full-time

• Design, develop and maintain robust, scalable and efficient software solutions for the banking industry.
• Collaborate cross-functionally with stakeholders to understand business requirements and translate them into technical specifications.
• Write clean, maintainable and well-documented code using industry best practices.
• Participate in code reviews, pair programming and knowledge sharing to continuously improve engineering practices.
• Investigate and resolve complex technical issues, providing timely and effective solutions.
• Stay up-to-date with the latest trends and technologies in the software engineering field.
• Mentor and guide more junior members of the engineering team.
• What we're looking for.
• Minimum 5 years of experience as a software engineer, with a strong background in the banking industry.
• Proficiency in at least one modern programming language (e.g. Java, C++, Python) and associated frameworks.
• Solid understanding of software design patterns, data structures and algorithms.
• Experience working with relational databases and SQL.
• Familiarity with agile software development methodologies and best practices.
• Strong problem-solving and critical thinking skills.
• Excellent communication and collaboration abilities.
• Passion for staying up-to-date with the latest industry trends and technologies.
• What we offer
• Competitive salary.
• Comprehensive health insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive team culture with regular social events.
• About us
• Integro Technologies Co., Ltd.' is a leading provider of innovative software solutions for the banking industry. With a strong focus on cutting-edge technology and exceptional customer service, we have established ourselves as a trusted partner for many of the top financial institutions in the region. Join our team and be a part of our continued growth and success.
• Apply now to become our next Senior Software Engineer!.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plus.

Skills:

Contracts, Legal, Compliance, English

Job type:

Full-time

• Strategically oversees FR Transformation short and long term growth plans to align with company s strategic goals and targets by setting visible milestones and identifying MRA business opportunities and potential partners across all geographic areas.
• Evaluate and approve MRA store openings and develop partnership agreements, contracts, and terms that are mutually beneficial for both parties according to MRA tiers (Gold & Red), ensuring legal and regulatory compliance.
• Build and maintain strong relationships with partners to ensure their business succe ...
• Evaluate success, impact, and quality of partnerships through all key sales metrics, while evaluating all other aspects of store performance with corrective action plans if require.
• Assess and mitigate risks associated with partnerships, including financial, legal, and operational risks.
• Manage the budget allocated for partnership activities and ensure efficient use of resources.
• Supervise, motivate, and mentor a team responsible for Partner Acquisition and end to end Operational services.
• Provides technical and operational training to team and shop supervisors to be equipped with business acumen and know-how on end to end operations to drive rapid business expansion and sales growth.
• Regularly update business plan, performance, and progress to senior management.
• Bachelor s Degree in Business Administration, Operation Management, or related field.
• Minimum 10 years experience with increasing responsibility in operations management, partner acquisition, business development, including P&L management; experience in retail is a plus.
• Strong negotiation, contract management, communication, analytical, and problem solving skills with a customer centric mindset.
• Demonstrated expertise with Word, Excel, and other MS Office suite applications.
• Leadership and team management experience.
• Good command of English (Report to Expat Manager).

Job type:

Full-time

• Partner with clients and users to deeply understand business needs and translate them into functional system requirements.
• Manage expectations and provide expert guidance to stakeholders throughout the project lifecycle.
• Lead initiatives to review and improve processes, driving team productivity and operational efficiency.
• Tackle complex operational challenges with innovative business solutions through process improvements and system enhancements.
• Deliver high-quality documentation for knowledge retention and reusability.
• Analyze current processes, recommend improvements, and contribute to project planning and scope definition.
• Prepare insightful reports including pros/cons analysis to support decision-making for technical solutions.
• Ensure successful delivery of projects by aligning business requirements with effective, scalable system solutions.
• Provide training guidance related to system releases and assist in the development of training plans tailored to business needs.
• Offer expert-level support, resolving complex system issues and ensuring smooth user experience.
• Bachelor s degree in IT, Computer Science, or a related field.
• At least 3 years of experience as a Business System Analyst or in a related IT role.
• Background in financial services or cryptocurrency is a strong plus.
• Exceptional communication and interpersonal skills able to influence and collaborate with senior leadership.
• Proactive mindset with the confidence to challenge the status quo and propose new ideas.
• Skilled at managing multiple priorities across various projects.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..
• Important: Candidate Privacy Policy.
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Job type:

Full-time

• Responsible for giving direction to the company as a full member of the Board of Management, Responsible for strategy, management, and control of the company s store operation activities as a major contribution to the achievement of the Big C Food Services business objectives, Ensure achievement of business financial targets and efficient cost control. Implementation and execution of professional customer management and ensuring operational business excellence, Reaching EBITDA targets of business Big C Food Services and delivering targets of Sales, Margin, and costs.
• Provide vision, develop short & long-term strategies, set objectives, and achieve Sales/Gross Profit and EBITDA targets. Is the throughput for all operation-related activities.
• Supports expansion strategy for the country with regard to Customers/Capital expenditure in time and budget
• Execute Customer Relationship Management to maximize performance & and return on investments (ROI)
• Reaching EBITDA targets of stores Big C Food Services and delivering targets of Sales, Margin, and costs.
• Lead the functional management team and develop individuals to achieve their maximum potential, e.g. by conducting appraisals and succession plans as well as implementing development programs for key personnel.
• Bachelor's or Master s degree in Economics, Business Management and/or related subjects
• Minimum 10 years of operations management experience within the retail and wholesales sector at Senior levels, with prior experience in managing a large number of stores
• Ability to set store budgets/operational contribution levels within the company policy framework, concept strategy, and annual budgets agreed with CEO & EXCOM.
• Excellent Implements and execution Strategy and concept of multi-channels (HORECA, Trader, Street food, Services, Companies & Offices) - Acquisition, Retention, and Management.
• Good knowledge of financial management.
• Excellent leadership skills with a positive vision to lead the team in the right spirit to achieve company objectives.
• Excellent communication and negotiation skills, assertive.
• Experience in developing and realizing budgets with P & L responsibility
• Ability Responsible for strategy, management, and control of the company store operating activities as a major contribution to the achievement of the Big C Food Services business objectives..

Skills:

Compliance, Risk Management, Accounting

Job type:

Full-time

• Set up the annual audit plan and perform internal audit procedures according to the plan including compliance, operational, and information technologies audit.
• Identify risks and key points of internal processes associated with compliance, operational and information technologies audit to evaluate controls in place to mitigate those risks.
• Lead Internal Audit s change initiative by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, and development, ...
• Lead Internal Audit s annual risk assessment and enterprise risk assessment and planning process to develop the audit plan and ensure the plan is responsive to and aligned with the risk profile of the organization.
• Oversee the execution of individual audits defined in the audit plan ensuring the highest level of service quality and client satisfaction.
• Issue all Internal Audit reports ensuring the reports are clear and concise, identify root causes with practical solutions, and ultimately provide value to management.
• Meet regularly with the Audit Committee to report the status of Internal Audit s ongoing monitoring activities, and educate/inform the committee of emerging risks and/or exposures (whether internal or external to the company) that should be considered, with respect to risk management and internal control best practices.
• Proactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.
• Manage the process to track, follow-up, and ultimately close all open audit issues leveraging the Audit Committee, if necessary.
• Actively participate in executive management meetings and/or committees to ensure that Internal Audit is well-informed of key business developments that could have an impact on audit priorities and/or plans.
• Ensure that Internal Audit is performing its work in accordance with established professional standards and remain abreast of emerging trends and best practices that can be incorporated into the function.
• Oversee Internal Audit s participation in critical business and technology initiatives and projects ensuring that audit s perspective is effectively voiced and appropriate controls are designed and implemented on a proactive basis.
• Maintain audit technology platform leveraging support from the information systems group as needed.
• Coordinate the activities of external auditors including how best to leverage the work performed and results produced from Internal Audit s work.
• Master's or Bachelor s degree in Accounting & Finance or other closely related field.
• 10+ years of experience in auditing, assurance, accounting, consulting or related field, of which at least 5 years of managerial level.
• Proven knowledge of auditing standards and procedures, laws, rules and regulations.
• Excellent communication (written and verbal) and interpersonal skills with an ability to network and interact at all levels.
• Industry Knowledge of business digital asset management, Fintech, and Banking is an advantage.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Finance, Negotiation, Accounting

Job type:

Full-time

• Responsible for financial evaluation and initiate other aspects for new opportunities to commercial team.
• Gathering sales, profit, other income, and other information of each supplier, buyer, category and item for analysing.
• Business partnership & support to commercial team. Support and assist commercial team with scenarios, business cases, analysis and reports;.
• Focus on "root cause analysis" and "action driven".
• Ownership of financial measures associated with established KPIs;.
• Monitor and analyze activities related to sales, marketing and innovation;.
• Support, prepare, run and monitor planning activities (forecast, budget, strategic).
• Lead analysis and reporting for dedicated sales areas and market sectors to optimize profitability;.
• Identify, investigate, and analyze costs overruns, costs savings and potential improvements;.
• Perform, manage and support ad-hoc projects;.
• Preparing analysis report in different aspects.
• Preparing presentation to management teams.
• Preparing information support to commercial team to use for negotiation with supplier.
• Responsible for improving financial and business controls across the commercial area to improve operating efficiency and data quality.
• Gathering product price from operation team and/or external sources, and update products price list to system.
• Suggested comparative price range to commercial team.
• Monitoring product price by item, by region to maintain price competitive advantage.
• Bachelor or Master s degree in Finance, Accounting, Economics or Business, CPA or CFA preferred.
• At least 2 year in finance experience in FP&A, corporate finance, management account, business analysis in complex trading or financial analysis area (preferably in retail or FCMG companies).
• Advanced Excel-based financial modeling proficiency and strong analytical skills.
• An understanding of basic accounting and financial reporting concepts.
• Ability to thrive in a fast-paced environment, manage multiple tasks, and meet deadlines.
• Strong critical thinking and problem-solving abilities.
• Excellent customer service and communication skills.
• Comfortable presenting ideas and scenarios to senior and executive leadership.
• Highly organized with exceptional attention to detail.
• Intellectual curiosity and a positive attitude.
• Proactive, strong personality, leadership and pressure resistant.

Job type:

Full-time

• Head of Section / Senior Officer / Officer - Investigation (Internal Affairs).
• Establish guidelines and processes for investigation and inquiry into financial crimes and fraud.
• Investigate, inquire, analyze, and summarize findings of fraudulent activities to determine the causes and origins.
• Examine and gather documentary evidence, facts, financial transaction records, and visual evidence related to financial crimes and fraud from the bank's work systems and relevant departments, including the acquisition of confidential information.
• Extend the scope of investigation to customer card and account transactions, merchant payments, or criminal groups to identify connections with other sources, aiming to reduce risk and prevent damage from criminal groups.
• Temporarily suspend card or account transactions to mitigate risks and damages to the bank or customers, in accordance with established criteria and the outcomes of investigations and inquiries.
• Summarize the findings of investigations, including causes, facts, the process of the actions, and individuals involved in the fraud.
• Present the summarized factual findings to the working committee for considering resolutions for customer losses in cases of external fraud, or to executives for determining resolutions for defrauded customers or affected parties.
• Collaborate with relevant departments within the bank, member banks in the Anti-Fraud and Examination Club (under the Thai Bankers' Association), Visa Risk Management, and the Royal Thai Police.
• Collect information on fraudulent activities and file complaints against perpetrators when the bank is the injured party, and/or act as the bank's authorized representative in filing criminal and related civil lawsuits against those who commit fraud against the bank.
• Coordinate the handover of documents, evidence, facts, financial transaction records, and visual evidence related to financial crimes and fraud to investigative police officers, or as requested by the Royal Thai Police, to provide information on the damages caused by perpetrators and collaborate with law enforcement to find ways to prosecute, prevent, and suppress financial fraud.
• Assist customers or affected third parties who have suffered damages, or relevant government agencies.
• Plan and provide training and knowledge on fraud risks, methods, trends, as well as prevention and control measures, to relevant departments to reduce/prevent future losses.
• Prepare investigation reports based on received notifications, detailing damages and the recovery of funds for the bank and customers, to present trends of groups or individuals likely to commit fraud against the bank, and submit monthly reports to internal work units for compiling the department's monthly summary report.
• Bachelor's degree or higher in Law, Legal Studies, or a related field.
• Experience in legal work, preparing case files for filing complaints, accusations, and lawsuits, or experience in court proceedings.
• Strong analytical, investigative, and fact-finding skills, as well as the ability to manage and retrieve information from databases and various documents.
• Proficiency in basic Microsoft Office programs such as Word, Excel, and PowerPoint.
• Ability to travel to work in other provinces.
• Ability to work on holidays/overtime during urgent situations.
• Strong management, analytical, and problem-solving skills for immediate issues.
• Good negotiation, communication, and interpersonal skills, with the ability to work effectively in a team.
• Proactive with a willingness to continuously learn and develop oneself.
• Good command of the English language.
• Skills and abilities related to interviewing witnesses according to the Royal Thai Police's regulations.
• Knowledge and understanding of internal branch banking systems and accounting systems.
• Familiarity with the banking business, various products, and services of the bank.
• (*Fresh graduates are welcome to apply.).
• You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
• The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with.

Skills:

Sales, Product Development, Procurement

Job type:

Full-time

• Analyze market trends, consumer behavior, and competitor insights to develop proactive strategies for customer acquisition.
• Develop retention strategies and CRM programs to increase customer loyalty and lifetime value.
• Product Portfolio Strategy & Lifecycle Management.
• Define product strategies that align with market needs, and manage the full product lifecycle.
• Collaborate with product development and procurement teams to select high-potential items and enhance product value.
• Multi-Channel Sales & Distribution Management.
• Plan and manage both offline (physical stores) and online (e-Commerce) sales, including B2B channels.
• Explore and develop new sales opportunities via emerging platforms such as marketplaces, mobile apps, and franchising.
• Brand & Marketing Communications Management.
• Drive consistent brand communication across all platforms, aligned with brand positioning.
• Supervise advertising, public relations, digital marketing, and brand image campaigns.
• Team Development & Leadership.
• Structure and lead agile marketing and sales teams aligned with business goals.
• Foster team capability through continuous skill development, career path planning, and succession management.
• Strategic Partnership Development.
• Build partnerships with automotive brands, relevant product suppliers, insurers, and after-sales service providers to boost sales value.
• Negotiate commercial terms that benefit the organization and support long-term collaboration.
• Data Analytics & Performance Measurement.
• Oversee analytics of sales performance, campaign effectiveness, and customer behavior to support strategic planning.
• Prepare sales and marketing performance reports for executive management.
• Budget Control & Risk Management.
• Manage sales and marketing budgets efficiently within the defined framework.
• Anticipate market risks and proactively plan mitigation strategies.
• QualificationsBachelor s degree or higher in Marketing, Business Administration, or a related field.
• A Master s degree in Strategic Marketing, Brand Management, or Digital Business is a plus..
• Minimum 12 years of experience in senior marketing and sales roles.
• Proven track record in industries such as retail, automotive, spare parts, or related FMCG sectors.
• Strong leadership experience in managing large teams and driving omni-channel marketing initiatives.

Skills:

Compliance, Legal, Data Analysis

Job type:

Full-time

• Serving as the primary point of contact for all tenant-related matters, fostering strong relationships and open communication with a diverse range of commercial tenants.
• Ensuring seamless day-to-day operations by addressing tenant inquiries, concerns, and requests in a timely and professional manner.
• Collaborating with the property management team to develop and implement tenant engagement initiatives, such as events and promotional activities, to drive footfall and ...
• Monitoring tenant compliance with lease agreements and property policies, and working closely with the legal team to resolve any disputes or issues.
• Analysing tenant data and market trends to identify opportunities for tenant mix optimisation, lease renewals, and new tenant recruitment.
• Supporting the property management team in the execution of strategic initiatives, such as the implementation of new technologies or the development of new services for tenants.
• What we're looking for.
• A minimum of 5 years of experience in a tenant relations or property management role, preferably within the commercial retail or mixed-use property sector.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with a diverse range of stakeholders, including tenants, property managers, and senior leadership.
• Strong analytical and problem-solving skills, with the ability to identify and address tenant-related issues proactively.
• Proficiency in using property management software and data analysis tools to track and report on key performance indicators.
• A proven track record in developing and implementing tenant engagement strategies that drive customer satisfaction and retention.
• A customer-centric mindset, with a commitment to delivering exceptional service and fostering positive relationships with tenants.
• What we offer
• Siam Paragon Development Co., Ltd is committed to creating a dynamic and supportive work environment that enables our employees to thrive. We offer a competitive remuneration package, comprehensive benefits, and ample opportunities for professional development and career growth. Our focus on work-life balance and employee wellbeing ensures that our team members can achieve their full potential while maintaining a healthy and fulfilling lifestyle.
• About us
• Siam Paragon Development Co., Ltd. is a leading real estate and property management company in Thailand, renowned for developing and managing some of the country's most prestigious commercial and mixed-use properties. With a focus on innovation, sustainability, and customer-centric service, we are committed to creating exceptional experiences for our tenants, visitors, and the communities we serve.
• If you are passionate about the real estate industry and eager to contribute to the growth and success of a dynamic, market-leading organisation, we encourage you to apply for this exciting Tenant Relations Manager role at Siam Premium Outlets Bangkok.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Skills:

Compliance, Legal

Job type:

Full-time

• Ensure customer s orders are processed in a timely and accurately manner.
• Ensure reports are submitted on a timely to established customer s schedules.
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements.
• Liaise and update customer closely to resolve customer orders or shipments related issues.
• Others.
• Inventory Management for Customer s WMS system.
• Ensure all billings are done timely & accurately with all necessary supporting documents.
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer s document / records.
• Capture and update on all KPI measurement, orders management, and orders turnaround time metrics etc.
• Collate and compute the monthly KPI report.
• Achieve & maintain consistent KPI, make suggestions to improve when necessary.
• Additional functions as mandated by Management.
• QHSE.
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure the compliance with applicable legal requirements.
• At CEVA we are committed to creating a safe and healthy work environment.
• A Competitive Compensation PackageComprehensive Health & Dental Benefits.
• Professional Development Opportunities.
• Continuing Education.
• CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
• We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

Skills:

SAP, SAP FI, Production planning

Job type:

Full-time

• Lead a team of internal and external SAP PP/QM Analysts and the functional design for company and subsidiary projects BAU and Support.
• Ability to architect solutions in the SAP PP/QM functions by seamlessly integrating with other modules like SAP FI,CO, SD, MM, BPC and BW functions.
• Be able to analyze, design and configurate SAP PP/QM solution.
• Provide knowledge and understanding of SAP production planning concepts and process flows that they are able to both understand existing configuration and solutions and also design new solutions for new requirements.
• Providing support, advice and guidance to the customer support team on SAP-related issues.
• Communicate effectively with external clients and internal teams to deliver functional requirements to meet business needs.
• Coordination of RFI/RFPs with third parties, project and internal IT procurement team.
• Work with key users and department heads on requirements gathering.
• Assesses, researches and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs including component reusability, data sharing and security.
• Coordinate with stakeholders and users on User Acceptance Testing and sign-off.
• Provide critical thought, give input, and oversee on strategic supply chain initiatives.
• Identify and drive continuous improvement opportunities to streamline processes and improve accuracy and efficiency within operations.
• Ability to lead the team in or out of departmental activities including communication instructions, training, achieving goals, quick turnarounds for tasks requested by senior management, progressive discipline, and performance evaluation.
• Ensure proper integration of PP/QM functionalities with other SAP modules.
• Manages all costing for each project.
• Works with development teams and project managers as an SME to consult on new initiatives, then completes production implementation - including knowledge transfer and documentation.
• Knowledge of Handling unit Management Batch Search strategy Master data High level of initiative for ensuring continuous improvement of existing SAP.
• BA/BS degree in Finance, Computer Science, MIS or another related field.
• ERP (SAP) system experience strongly preferred, Strong SAP PP/QM skills and experience is strongly preferred.
• Highly experienced SAP manufacturing.
• At least three year's SAP implementation and configuration experience - must have participated in at least one full implementation in the role of SAP FICO configuration consultant.
• Detailed knowledge of SAP Procure to Pay, Materials Management and Inventory Management processes, hands on experience in configuration of P2P and IM processes, including Vendor Management, Product Life Cycle Management, Inventory best practices.
• Intercompany trading scenarios (STO, direct shipment, 3rd party).
• Experience interfacing with internal and external business partners.
• Experience in SAP configuration and module working knowledge in PP and QM.
• Knowledge of QM inspection lot processes and QM notifications.
• Good knowledge on logistics attributes in Material master and vendor master.
• Prior hands on experience with Sales and Operation planning, Master Production Scheduling and MRP beneficial.
• Work with various businesses across all lines of business (Finance, Sales, Customer Service, HR, Order Management, MFG, Supply Chain) users to define and implement business process improvements using SAP ECC 6.0 and S/4 HANA.

Job type:

Full-time

• Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for o ...
• We are looking for people who can help us help our clients do cool stuff. Those things many masses call buzz words, until they tectonically shift their lives.
• At Accenture we aren t just talking about shaping the future, we are there, defining it. The Metaverse is here, and it has every C-Level executive scratching their heads on what to do with it. We are at the forefront with our clients, and we want you to join us there!.
• At Accenture we have been driving our client s agenda s and businesses around the areas of the Metaverse Continuum for years. Most notable, around themes such as digital assets, virtual worlds and digital twins.
• As a Metaverse (Senior) Manager, you will apply strategy development, value architecting and operating model design skills to make bold decisions on priority C-Suite issues at the intersection of business, technology, and operations such as metaverse. You are also expected to lead consulting engagements, thought leadership and project teams as well as play a key role in business development and metaverse community building activities.
• Shape and lead metaverse consulting thought leadership, engagements and project teams serving as a key interface and trusted advisor to our senior level clients.
• Engage with senior business leaders to define and shape what metaverse means for their business and where and how they should act.
• Lead workstreams as part of strategic transformation programs and be responsible for rigorous data driven insights, to identify and validate value creation opportunities for our clients.
• Work within project teams to ideate, develop and design compelling business strategies and transformation solutions around metaverse.
• Develop cohesive conclusions from detailed analysis and present innovative and action-oriented findings to our senior level clients- Coaching and mentoring junior members of the team with a people-first mindset.
• Drive Accenture metaverse community development activity to help us further expand our footprint in this exciting space.
• Elevate our brand and presence in the marketplace (e.g. conference participation, thought leadership, offering development, acquiring future talent etc.).
• Minimum of 3 years experience in at least one metaverse related domain (e.g. blockchain, token economies, digital assets, extended reality, digital communities etc.).
• A minimum of three years experience in B2C, retail, travel, or financial services sector(s).
• You understand the metaverse ecosystem and the different platforms within in it; you understand the role each has to play.
• 5+ years experience leveraging emerging technologies to design, strategize and/or large-scale transformations e.g., in a customer experience, product (design), delivery, strategy, management or similar role.
• Proven track record in client relationship development and stakeholder management.
• First class written and verbal communication skills; ability to articulate complex problems and solutions in a simple, logical and impactful manner.
• Exceptional analytical and problem-solving ability.
• Fluent business English required.
• Business fluency in Thai or Chinese is desired.
• Flexibility to accommodate client travel requirements.
• You are willing to work and relocate to Singapore, Bangkok or Kuala Lumpur.
• About Accenture.
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
• Visit us at www.accenture.com.
• Equal Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

Job type:

Full-time

• Manage and oversee the daily operations of the accounts receivable department
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Follow up on outstanding payments and resolve customer queries in a timely manner
• Collaborate with sales, billing and customer service departments to ensure accurate and timely invoicing and payment processing
• Develop and maintain relationships with key customers to ensure timely payments and resolve any issues that arise
• Prepare and present reports on the accounts receivable status to senior management
• Manage and motivate the accounts receivable team to achieve departmental goals and objectives
• Ensure compliance with company policies and procedures, as well as local, state and federal regulations related to accounts receivable
• Identify areas for process improvement and implement changes to increase efficiency and accuracy.

Skills:

Sales, Salesforce, Java

Job type:

Full-time

• Work alongside the wider team, lead the overall technology solution, planning and estimation for complex projects.
• Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology ...
• Act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales activities.
• Provide leadership and support for delivery teams and staff in local offices.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:8+ years CRM experience with a minimum of 4 years on the Salesforce core platform and Salesforce Marketing Cloud.
• At least 4 full life-cycle Salesforce implementation with strong expertise as well as certifications in the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Force.com, Apttus.
• Development and troubleshooting experience with Salesforce (Apex, Visualforce, Lightning, Java/C#/OOP, Javascript/JQuery, Angular, JS/Bootstrap, SQL/SOQL, Web Services) will be preferred.
• Lead technical design sessions with client s technical team/architects; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
• Strong understanding of Agile / Iterative delivery methodology.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Responsible for deliverable for project. Capacity plan for specific plan, managing the development team.
• Ensure utilization of staff is optimized by tracking individual team member forecast.
• Allocating resources and responsibilities across the team to deliver business results and develop team members.
• Responsible for supporting quality programs throughout the entire SDLC period.
• Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo will be a bonus.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 108848In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.