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Job type:

Full-time

• Job Category.
• SalesJob Details.
• About Salesforce.
• We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place.
• This is a high growth opportunity working with our ESMB businesses in Thailand. You will drive sales growth within the ESMB segment in Thailand. The Manager, Sales is responsible for defining strategies for growing revenue, identifying account-wide opportunities, and successfully running both the strategic and operational levels.
• As a first line Manager, Sales, you will be managing and developing a team of Account Executives. You will participate and lead in client and prospect meetings as well as work cross-functionally with stakeholders and corporate resources as required. You will be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on sales process. You are responsible for your team s forecast accuracy.
• Your Impact.
• We are seeking a proven, tactical and strategic Manager, Sales to lead a team of Account Executives who are tasked with generating growth in our Emerging Small Business & Small Medium Business Accounts. The appointed sales leader will play a key role in leading this highly visible and motivated team that generates revenues and achieves individual, team and organizational quotas. You'll be a valuable contributor to the corporate sales strategy while providing definition and implementation of the plan for sales to achieve corporate objectives.
• Your Qualifications.
• Attracting, recruiting and retaining top talent
• Supporting direct reports by participating and leading in client and prospect meetings. Engaging other corporate resources as required
• Ongoing mentoring and development of the Emerging Small Business sales team in business development and opportunity management
• Conducting weekly forecast meetings. Coach direct reports regarding strategies to drive closure
• Reporting on sales activity and forecast to senior sales management
• Consistently monitoring the sales activity of the team, and tracking the results
• Required skills and Experience.
• Extensive software sales experience in an individual contributor and management role, including sales management experience
• Proven record of sales success in a similar enterprise software application environment
• Successful track record in a high volume transaction sales environment
• Working knowledge/experience of the CRM space
• Excellent presentation and listening skills
• Must be able to thrive in a very fast paced environment
• Ability to hire and train new sales representatives.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Skills:

Sales, Compliance, Microsoft Office, English

Job type:

Full-time

• Maintain sales forecasts and support inventory planning.
• Prepare and analyze monthly sales and budget reports.
• Assist with annual sales budgets and competitor pricing surveys.
• Coordinate import/export logistics for Thai and non-Thai spirits.
• Support bulk rum exports and resolve logistics/quality issues.
• Ensure compliance with import documentation and labeling.
• Oversee export labeling, certifications, and POSM coordination.
• Organize team meetings and consolidate travel plans.
• Contribute to ad hoc projects and personal development.
• Bachelor s degree in Business, Marketing, Economics, or a related field.
• Minimum 5 years of experience in sales support, logistics, or operations (preferably in FMCG industry).
• Strong communication and presentation skills in English.
• Proficient in Microsoft Office, especially Excel.
• Highly organized, detail-oriented, and proactive.
• Strong analytical, problem-solving, and collaboration skills.
• Ability to work independently and manage multiple priorities..
• Sirapatsorn Traipein.
• Human Capital Business Partner
• Office of Human Capital | ThaiBev Marketing Co., Ltd.
• Sangsom Building 1, 4th Floor, 15 Moo 14, Vibhavadi Rangsit Rd.,.
• Chomphon, Chatuchak, Bangkok, Thailand 10900.
• Email: [email protected].

Experience:

2 years required

Skills:

Good Communication Skills, Teamwork, Microsoft Office, English, Thai

Job type:

Full-time

• Brand Culture Promotion: Accurately introduce the brand culture, product concepts and advantages to customers; Operate social media accounts in accordance with regulations; Ensure the store operations are standardized during the shift (personal image tidying, cleanliness of the store and warehouse environment, hygiene, and display), ensuring customers have a good brand experience.
• Sales Achievement: Be familiar with service processes and sales techniques, provide good customer reception services, build trust with customers, and efficiently achiev ...
• Team Collaboration: Unite with colleagues, cooperate and help each other, fully understand and quickly execute the work arrangements of the store manager.
• Merchandise and Asset Management: Be responsible for inspection, replenishment, return and exchange of goods, display, store cleanliness, and logistical operations during the shift as arranged by the store manager.
• Others: Complete other tasks assigned by superiors.
• Good - looking appearance and temperament, fluent in Thai, proficient in English communication.
• Strong customer service awareness, with affinity, and good at teamwork.
• Recognize and like the brand culture and products.
• Possess self - motivation, a sense of responsibility, and an open - minded attitude towards continuous learning.
• Have certain empathy ability to provide meticulous customer service.
• Have more than one year of sales experience in the same industry or the fashion new retail industry.
• Be familiar with basic computer operations (Excel, Word).
• College degree or above is preferred.

Skills:

Sales, Finance, Excel

Job type:

Full-time

• Provide holistic support to retail business operations, ensuring alignment with company strategy and commercial objectives.
• Work closely with cross-functional teams including sales, marketing, operations, and finance to drive business efficiency and performance.
• Analyze sales, operational, and customer data to identify trends, insights, and opportunities for growth and improvement.
• Monitor key performance indicators (KPIs) and generate regular reports to support strategic decision-making.
• Develop business cases, forecasts, and dashboards to support ongoing business planning and performance tracking.
• Lead and support special projects and ad-hoc initiatives as assigned by management.
• Act as a business partner to all retail functions, helping to ensure alignment and execution of business plans across all channels.
• Continuously improve processes, tools, and reporting methods to increase accuracy and efficiency..
• Bachelor's or Master s degree in Business Administration, Finance, Economics, or related fields.
• Proven experience (10+ years) in retail operations, business analysis, or commercial planning.
• Strong analytical skills and proficiency in data tools such as Excel, Power BI, or similar platforms.
• Excellent communication, collaboration, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong business acumen and a proactive, solution-oriented mindset.
• Flexible working schedule during Holiday.
• Able to develop a teamwork environment, and be an effective team leader as well as a team player.
• Able to work independently with minimum supervision, multitasking, and able to work well under pressure.

Experience:

2 years required

Skills:

Good Communication Skills, Teamwork, Microsoft Office, English, Thai

Job type:

Full-time

• Brand Culture Promotion: Accurately introduce the brand culture, product concepts and advantages to customers; Operate social media accounts in accordance with regulations; Ensure the store operations are standardized during the shift (personal image tidying, cleanliness of the store and warehouse environment, hygiene, and display), ensuring customers have a good brand experience.
• Sales Achievement: Be familiar with service processes and sales techniques, provide good customer reception services, build trust with customers, and efficiently achiev ...
• Team Collaboration: Unite with colleagues, cooperate and help each other, fully understand and quickly execute the work arrangements of the store manager.
• Merchandise and Asset Management: Be responsible for inspection, replenishment, return and exchange of goods, display, store cleanliness, and logistical operations during the shift as arranged by the store manager.
• Others: Complete other tasks assigned by superiors.
• Good - looking appearance and temperament, fluent in Thai, proficient in English communication.
• Strong customer service awareness, with affinity, and good at teamwork.
• Recognize and like the brand culture and products.
• Possess self - motivation, a sense of responsibility, and an open - minded attitude towards continuous learning.
• Have certain empathy ability to provide meticulous customer service.
• Have more than one year of sales experience in the same industry or the fashion new retail industry.
• Be familiar with basic computer operations (Excel, Word).
• College degree or above is preferred.

Skills:

Contracts, Legal, Compliance, English

Job type:

Full-time

• Strategically oversees FR Transformation short and long term growth plans to align with company s strategic goals and targets by setting visible milestones and identifying MRA business opportunities and potential partners across all geographic areas.
• Evaluate and approve MRA store openings and develop partnership agreements, contracts, and terms that are mutually beneficial for both parties according to MRA tiers (Gold & Red), ensuring legal and regulatory compliance.
• Build and maintain strong relationships with partners to ensure their business succe ...
• Evaluate success, impact, and quality of partnerships through all key sales metrics, while evaluating all other aspects of store performance with corrective action plans if require.
• Assess and mitigate risks associated with partnerships, including financial, legal, and operational risks.
• Manage the budget allocated for partnership activities and ensure efficient use of resources.
• Supervise, motivate, and mentor a team responsible for Partner Acquisition and end to end Operational services.
• Provides technical and operational training to team and shop supervisors to be equipped with business acumen and know-how on end to end operations to drive rapid business expansion and sales growth.
• Regularly update business plan, performance, and progress to senior management.
• Bachelor s Degree in Business Administration, Operation Management, or related field.
• Minimum 10 years experience with increasing responsibility in operations management, partner acquisition, business development, including P&L management; experience in retail is a plus.
• Strong negotiation, contract management, communication, analytical, and problem solving skills with a customer centric mindset.
• Demonstrated expertise with Word, Excel, and other MS Office suite applications.
• Leadership and team management experience.
• Good command of English (Report to Expat Manager).

Skills:

Finance, Negotiation, Accounting

Job type:

Full-time

• Responsible for financial evaluation and initiate other aspects for new opportunities to commercial team.
• Gathering sales, profit, other income, and other information of each supplier, buyer, category and item for analysing.
• Business partnership & support to commercial team. Support and assist commercial team with scenarios, business cases, analysis and reports;.
• Focus on "root cause analysis" and "action driven".
• Ownership of financial measures associated with established KPIs;.
• Monitor and analyze activities related to sales, marketing and innovation;.
• Support, prepare, run and monitor planning activities (forecast, budget, strategic).
• Lead analysis and reporting for dedicated sales areas and market sectors to optimize profitability;.
• Identify, investigate, and analyze costs overruns, costs savings and potential improvements;.
• Perform, manage and support ad-hoc projects;.
• Preparing analysis report in different aspects.
• Preparing presentation to management teams.
• Preparing information support to commercial team to use for negotiation with supplier.
• Responsible for improving financial and business controls across the commercial area to improve operating efficiency and data quality.
• Gathering product price from operation team and/or external sources, and update products price list to system.
• Suggested comparative price range to commercial team.
• Monitoring product price by item, by region to maintain price competitive advantage.
• Bachelor or Master s degree in Finance, Accounting, Economics or Business, CPA or CFA preferred.
• At least 2 year in finance experience in FP&A, corporate finance, management account, business analysis in complex trading or financial analysis area (preferably in retail or FCMG companies).
• Advanced Excel-based financial modeling proficiency and strong analytical skills.
• An understanding of basic accounting and financial reporting concepts.
• Ability to thrive in a fast-paced environment, manage multiple tasks, and meet deadlines.
• Strong critical thinking and problem-solving abilities.
• Excellent customer service and communication skills.
• Comfortable presenting ideas and scenarios to senior and executive leadership.
• Highly organized with exceptional attention to detail.
• Intellectual curiosity and a positive attitude.
• Proactive, strong personality, leadership and pressure resistant.

Experience:

6 years required

Skills:

Sales, Problem Solving, Market Research, English

Job type:

Full-time

• Strong sales leadership including prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers.
• Ability to build enduring relationships with C-level executives - truly passionate relationship developer.
• Strong affiliation to Sales Personas & develops sales strategies to suit.
• Excellent problem solving skills, solution oriented and good analytical skill.
• Very good client-facing and communication/presentation skills.
• Good knowledge on market research.
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.
• Excellent at consultative selling.
• Ability to speak at external forums.
• Strong Collaboration and Networking skills.
• Earning Client Trust/Building Relationships.
• Build and maintain strong networking and C-suite engagement with key players & Sales personas across broad base of client targets.
• Confidence & credibility to talk to a wide range of decision influencers.
• Demonstrate the highest commitment to sales force penetration and retention.
• Demonstrable knowledge of the T&D industry, understanding how business needs are changing and how NIQ solutions can help solve client business issues.
• Responsible for developing case studies & client testimonials. Present at client/ Retailer events, external industry events.
• Full understanding of NIQ portfolio and interconnectedness of different solutions.
• Understanding Client Needs.
• Has a deep understanding of customer business and can reframe and challenge the way customers view their businesses.
• Has a deep understanding in market research and how NIQ solutions support our clients business growth.
• Available during final presentation of results to ensure client satisfaction, actionable recommendations and additional opportunity detection.
• Planning and Forecasting.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline for its group of clients/solutions.
• Takes overall accountability for business planning and implementation. Tracks the financial performance of clients.
• Sound understanding of profitability and EBITDA and how this relates to all proposals and sales. Knows how Nielsen s IQ and competitor offer.
• Comfortable negotiating with senior clients and knows what levers to use. Clearly links the value of NIQ products and solutions with the price to overcome objections. Pre-empts stakeholder objections and pushes the client to a favorable outcome.
• Team Management and Collaboration.
• Relentless curiosity to learn from & share with peers from APAC markets and beyond.
• Works continuously with CBPs, Commercial Leaders, PL, Delivery COE team & other APAC leaders to ensure that leads and opportunities are picked up, pertinent information about clients is shared and the relevant people are consulted and/or informed of key activity on an account.
• Qualifications 6-8 years of experience in market research agency. Relevant experience in Automotive Industry and Consumer Behavior Insights.
• Bachelor's Degree.
• Good knowledge of NIQ products, services and data preferred.
• Digital knowledge, Salesforce.
• Excellent business English (+ local language), both verbal and written.
• Proven sales acumen.
• Excellent problem solving skills, solution oriented and good analytical skill.
• Very good client-facing and communication/presentation skills.
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.
• Strong Collaboration and Networking skills.
• Ability to communicate in local language is preferred.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

5 years required

Skills:

Sales, Project Management, Data Analysis, English

Job type:

Full-time

• Minimum 5 years professional experience in channel management or bring experience as an Account Executive or Field Sales from international company with good interpersonal skills.
• Possess strong Multi-Brand and CE channel background, takes keen interest in exploring new opportunities in the market and ready to go beyond the industry norm.
• Strong project management experience to drive cross-functional sales initiatives by giving firm direction and providing data analysis to support Go-To Market plans.
• Preferred Qualifications Demonstrates ability to think creatively in solving problems, comfortable in dealing with ambiguity and able to adapt quickly to changing environment.
• Experienced with good track record in managing revenue and sales target bottom up from store tiers to high level outlook.
• Possess exceptional interpersonal skills with great persuasive approach to build strong relationship based on trust and win-win collaboration with cross functional teams and customers at all levels.
• Possess excellent communications and presentation skills.
• Fluent in English. Other languages and local dialects will be a plus.
• ส่งเรซูเม่

Skills:

Sales, Product Development, E-learning, English

Job type:

Full-time

• Accountable for the Solution portfolio / product mix.
• Define which products are core to the solution portfolio.
• Articulate how each of the products brings unique client benefits.
• Ensure portfolio profitability is understood & improved over time.
• Commercial ownership of pricing rate cards & commercial policies.
• Identify the solutions with the highest revenue opportunity.
• Ensure APAC markets needs are met in product development roadmap.
• Provide APAC Markets teams visibility to product plans and timelines.
• Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build).
• Accountable for the Portfolio Operating Plan (with the correct mix by solution).
• How to Sell?.
• Build a strong community around the portfolio / expertise.
• A community that learns, adopts & activates with speed.
• A community that is formed with Sales & Delivery teams.
• Cross country client opportunities / Best practice sharing.
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders.
• Maintain central Knowledge Management drives to enable your communities.
• Campaign calendar & content.
• Commercial Decks / Proposal Decks.
• Improve Demo Scripts.
• Create and coordinate TL and Webinars (with Inside Sales support).
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc).
• Joint coordination with the Inside Sales teams for external and internal campaigns.
• Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials.
• Seek for consistency across APAC Markets.
• Ensure Power Position sales decks & pitch perfect examples available.
• Develop automated gift of content tools (in partnership with Inside Sales).
• Define the training product plans for APAC teams (in partnership with Inside Sales).
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales).
• Work with Inside Sales team to translate these materials to eLearning where appropriate.
• Share competitive analysis.
• Lead / heavy support to major RFPs and or multi-market RFPs.
• Continuous support to local sales leaders in the definition of the best solution for client specific needs.
• Direct involvement with HQ clients: grow, build, impact relationship and revenue.
• In charge of the coordination of APAC markets for global RFP s.
• Connect with Commercial teams in other regions to identify opportunities to apply in APAC.
• Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis.
• How to Operate?.
• Strong alignment with Product & Delivery COE organization.
• Ensure product activation & quality consistency across APAC.
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization.
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working.
• Accountable for new product activation and scale.
• Role-model talent management excellence and ensure talent retention.
• Measuring Success.
• Improve the EBITDA of core portfolio solutions over time, across APAC.
• Increase Multi-year contracts.
• Increase Subscription contracts.
• Bigger growth on the strategic products.
• Increase Penetration per country/client.
• Increase Penetration Top 20 clients in each APAC countries.
• Penetration of key APAC growth initiatives.
• New product / capability activation - delivered to timetable & $financial goals.
• Tangible progress of Partnership & Acquisition opportunities.
• Talent Development - measured through talent movement & outside-in / diverse leadership appointments.
• Community engagement - measured through specific community activity & outcome.
• Qualifications English level: advanced oral and written.
• Ability to converse in local language is preferred.
• Strong analytical skills and experienced in Analytics & Activation is preferred.
• Good understanding of pricing & promotion, product mix, assortment, shelfing.
• High Negotiation, Problem Solving & Communications Skills.
• Teamwork: Ability to work with others on tasks and activities without necessarily being the leader, even when these are not directly related to their interests or objectives.
• Influence skills, good level of relationship / networking, internal and external.
• Self - motivation: Ability to work towards a goal without depending on constant recognition from your immediate boss.
• Self-starter with solid organizational and planning skills.
• Experience leading teams or solutions.
• High level of energy, motivation, drive, enthusiasm, initiative, commitment and professionalism.
• Able to effectively communicate in a cross-country environment.
• High understanding of the respective industries & retailing in both modern and traditional trade environments.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Skills:

Social media, Enthusiastic, Fast Learner, English

Job type:

Full-time

• Achieve & maximize both individual and team target across all platforms.
• Coach & lead sales associate team to achieve sales goals.
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team.
• Liaise between sales and management team.
• Use MS Office & social media platforms and technology to connect with customers and encourage sales.
• Strategy & Management Analyze & review business performance as well as identify opportunities and improvement are with HQ quarterly.
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies.
• Teach & encourage team in O+O and omnichannel selling.
• Drive, motivate, coach & create a positive working atmosphere within team.
• Manage & evaluate teams.
• Recruit & develop talents.
• Work with Retail Manager and Head Office to build a client-centric store culture.
• Client Service & Management Coordinate sales promotion activities.
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline.
• Ensure sales teams offer a positive customer experience.
• Enhance customer experiences of both CXE & NPS.
• Are you Enthusiastic and empathic with strong leadership, interpersonal and communication skills.
• Agile, comfortable to adapt and a fast learner.
• Confident and determined to initiate and express ideas.
• Passionate about beauty and cosmetics.
• Digitally savvy with computer literacy, social media and data analysis skills.
• Equipped with O+O sense.
• Experienced in retail or in a department store industry preferred.
• Communicate & written fluently both in Thai and English is a MUST.
• Able to work on weekend.
• 90% working at department store.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Greet clients when they enter the store and give a positive first impression.
• Proactively update clients in the queue when the boutique is at capacity and take responsibility to ensure the waiting time is minimized, reassure the clients, and answer first questions.
• Be curious and take a genuine interest in the client's needs and expectations, engage with them on the floor and introduce to the relevant team members.
• Create an atmosphere of helpfulness and cooperation.
• When possible, prepare and serve refreshments and in-store catering for clients.
• Seamless handover clients to the appropriated team members, ensuring the clients are directed to the right location of their designed destination and métiers.
• Support on the after-sales service and in-store collection queue management and other relevant topics to be well managed.
• Offer an excellent experience to omni-channels clients.
• Regularly monitor the client service areas in the store and ensure for the tidiness and cleanliness on the shop floor.
• Recognize and acknowledge top VIPs and regular clients of the boutique.
• Support in store animations and clienteling activities.
• Private client management and support other appointments.
• Together the Sales Associates, manage and review the booking of the client appointments as well as the private client area in the boutique.
• Keep accurate records of client appointments and update changes accordingly.
• Coordinate with E-Commerce team to maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• With Store Management and Sales Associate, support and facilitate guest invitation and appointment for any in-store event or Retail Animation.
• Service Stock Ordering, Replenishment, and tool.
• With the SSSE and F&B Team, ensure that optimal volumes of beverage, food and accompaniment items are ordered and well stocked in the BOH.
• Ensure service tools are well stock replenished and systems relate to the client management.
• Feedback.
• Identify areas of improvement and share ideas.
• Proactively inform management or team about potential customer complaints.
• Provide feedback and work closely with the Customer Experience and Operations team to consistently uphold the Customer journey topics and relevant.
• Degree holder in any field with at least 2 - 3 years experience in luxury retails, customer service, hospitality, or in a similar capacity.
• Excellent customer service skills are required with a positive attitude for all interactions with clients.
• Excellent communication and interpersonal skills.
• Problem solving skills and ability to handle stress and complex situations.
• Fluent Thai and English communication skills, other languages will be advantage.
• Demonstrates attention to details and keeps workspace organized and neat.
• Enthusiasm and ability to alert the team for the client experience relevant topics and improvement.
• Maturity, reliability, flexibility, with a good team player attitude.
• Ability to work a flexible schedule according to needs of the business.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.