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Skills:

Teamwork, Project Management

Job type:

Full-time

• Develop, implement, and continually refine a comprehensive employee engagement strategy aligned with organizational goals.
• Design and execute initiatives to boost morale, teamwork, and overall job satisfaction.
• Employee Experience Enhancement.
• Evaluate the employee life cycle to identify opportunities for improving the overall employee experience.
• Collaborate with cross-functional teams to implement enhancements in onboarding, training, and career development programs.
• Perform other tasks as assigned..
• Bachelor degree in Human Resources, Psychology, Political Science, Business Administration or related fields.
• Proficiency in PowerPoint / MS. Office.
• Good Mindset is A Plus.
• Communication Skills.
• Relationship Building.
• Problem-Solving.
• Project Management.

Skills:

Good Communication Skills, Japanese, Korean

Job type:

Full-time

• 00 a.m.-19.00 p.m.
• 00 a.m.-22.00 p.m.
• Functional Skills & Experiences.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• 0-2 years experience in customer service.
• Good communication skills in both English and 3rd Language. (Chinese, Japanese, Korean).
• Competence in Computer & Digital Literary.
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Interested person may send your resume to [email protected]
• or contact to.

Skills:

Research, Data Analysis, English

Job type:

Full-time

• Develop customer research from beginning: proposal, questionnaire, discussion guide, graph/diagram, presentation including competitive analysis.
• Extract customer insights as well as deep analysis of customer data into actionable engagement projects/campaigns.
• Present convincing research results and engagement project / campaign for all level staff members.
• Work closely with all stakeholders for driving more engagement with our customers and more usage/profitability.
• Collaborate with the data analytics team in order to extract customer insights and deliver customer engagement projects/campaigns.
• Drive customer engagement with research results and data analysis.
• Proficient in Thai.
• Experience performing customer research to understand customer needs and behaviors.
• Strong analytical skills and a demonstrated ability to use data to drive decision making for more customer engagement.
• Outstanding written and oral communication skills both Thai and English with strong personal presence, and being able to communicate concepts and ideas to stakeholders at all levels.
• Able to influence decision-making at all levels within an organization, and in a variety situations.
• Passionate about mobile user experience with an obsessive attention to detail.
• Work Location: True Digital Park.

Skills:

Compliance, Legal

Job type:

Full-time

• Ensure customer s orders are processed in a timely and accurately manner.
• Ensure reports are submitted on a timely to established customer s schedules.
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements.
• Liaise and update customer closely to resolve customer orders or shipments related issues.
• Others.
• Inventory Management for Customer s WMS system.
• Ensure all billings are done timely & accurately with all necessary supporting documents.
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer s document / records.
• Capture and update on all KPI measurement, orders management, and orders turnaround time metrics etc.
• Collate and compute the monthly KPI report.
• Achieve & maintain consistent KPI, make suggestions to improve when necessary.
• Additional functions as mandated by Management.
• QHSE.
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure the compliance with applicable legal requirements.
• At CEVA we are committed to creating a safe and healthy work environment.
• A Competitive Compensation PackageComprehensive Health & Dental Benefits.
• Professional Development Opportunities.
• Continuing Education.
• CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
• We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.