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Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving

Job type:

Full-time

• Handle customer inquiries over the phone calls and emails that make available by the Bank.
• Manage and resolve customer issues occurred from using the Bank s products & services.
• Escalate customer s complaint, suggestion/feedback to related BU/SU.
• Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
• Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
• Qualifiications:
• Bachelor's degree or higher (welcome new graduate).
• If have experience in Banking preferable.
• Have a service mind and talkative.
• Able to work in shift.

Skills:

Thai, English

Job type:

Full-time

• Provide accurate, valid and complete information by using the right methods/tools and make sure that all interaction and transaction will be recorded in the system.
• Able to handle incoming chat/calls with relevant product inquiries when needed.
• Strong complaint handling skill and able to provide appropriate solutions and alternatives within the time limits to customers.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Bachelor's degree in related filed.
• At least 1 year experience in the role of customer service representative in call center of Financial, Business Banking or related fields will be advantage.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Professional phone voice and strong communication skills along with active listening.
• Excellent problem-solving.
• Able to work with under pressure.
• Good interpersonal, and teamwork skills.
• Good data entry and typing skills (English 45 words/minute, Thai 35 words/minute).
• Proficient in using Microsoft office.

Experience:

3 years required

Skills:

Problem Solving, Service-Minded, Work Well Under Pressure, Good Communication Skills, English

Job type:

Full-time

• Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
• Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
• Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
• Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
• Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
• Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
• Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.

Skills:

Coordinate, Research, Project Management, Thai, English

Job type:

Full-time

• Mainly responsible for the strategy and implementation of the incubation activities, aiming to grow, and ensure the success of Lazada FMCG sellers.
• Able to coordinate with cross functional team to identify issues and follow up on solutions, help team to improve performance.
• Research and understand market insight to determine industry and consumer trend under FMCG category in order to deliver a strategic planning and execution for FMCG seller incubation activities.
• Manage workflow, work process, and call script with sales agents for daily operation.
• Monitor and improve the performance of the team in terms of productivity, ensure team KPIs as required.
• Facilitate training session for all agents and participate in recruitment of new agents.
• Conduct regular review of all call center agent s performance and organize training sessions for under performers.
• Submit regular tracking reports for performance update and daily outreach.
• 4-5 years of working experience in a management consulting, account management, sales team management.
• Highly motivated willing to push or go extra mile to drive impact with high ownership.
• Excellent analytical skills and data visualization skills.
• Strong project management, negotiation and communication skills.
• Experience in leading a diverse team.
• Fluent in Thai and proficiency in English.
• Requirements/Qualifications(good to have).
• For FMCG, expertise in FMCG category management.
• For Mass Accounts, experience in e-commerce..