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Job type:
Full-time
Salary:
negotiable
- Lead the design and execution of comprehensive learning and development strategies that support business objectives, brand standards, and operational excellence.
- Develop competency frameworks, career development pathways, and succession-focused learning journeys across all operational levels.
- Establish and continuously enhance training systems, ensuring consistency, scalability, and measurable business impact.
- Design and facilitate world-class Luxury Hospitality, Fine Dining Service, and Guest Experience programs.
- Operational Excellence & Service Standards.
- Drive operational consistency and service excellence across all restaurant locations through structured audits, coaching, and performance improvement initiatives.
- Evaluate operational gaps and implement sustainable solutions to elevate service quality and execution standards.
- Develop and maintain SOPs, Sequence of Service, and signature service rituals that reinforce the brand's premium positioning.
- Lead training and operational readiness programs for new restaurant openings and business expansion projects.
- Leadership & Talent Development.
- Partner with operational leaders to develop high-performing Restaurant Managers, Supervisors, and service teams.
- Establish a robust Train-the-Trainer framework to ensure effective knowledge transfer and training sustainability.
- Strengthen leadership capabilities, coaching culture, and service mindset across the organization.
- Support talent identification, succession planning, and future leadership development initiatives.
- Guest Experience & Hospitality Culture.
- Champion a culture of exceptional hospitality that reflects luxury dining and premium guest experience standards.
- Develop Emotional Hospitality and Personalized Service capabilities to create memorable guest experiences.
- Analyze guest feedback, service trends, and customer insights to drive continuous improvement.
- Design and implement effective service recovery frameworks aligned with luxury hospitality expectations.
- Performance Management & Business Impact.
- Establish training KPIs, performance metrics, and evaluation frameworks to measure learning effectiveness and operational outcomes.
- Monitor service performance, productivity, and team capability development through data-driven analysis.
- Prepare strategic reports, insights, and recommendations for senior leadership to support organizational growth and operational excellence.
- Ensure all learning initiatives contribute to measurable improvements in guest satisfaction, employee performance, and business results.
- What we're looking for.
- Bachelor's degree or higher in Hospitality Management, Hotel Management, Human Resource Development (HRD), Business Administration, or a related field.
- Minimum 8 years of experience in training and development, preferably in an operational or manufacturing environment.
- Minimum of 8 years of experience in the Hospitality, Restaurant, or Fine Dining industry.
- Proven experience in Training & Development and/or Restaurant Operations.
- Experience managing teams across multiple branches/locations will be an advantage.
- Experience in Michelin-starred restaurants, luxury hotels, or premium dining establishments will be highly preferred.
- What we offer
- At Thai Beverage Public Company Limited, we believe in investing in our employees' growth and wellbeing. We offer a competitive salary package commensurate with experience and qualifications. Additionally, we provide comprehensive benefits including health and wellness programmes, professional development opportunities, and career advancement pathways. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We are committed to supporting work-life balance and provide flexible working arrangements where appropriate. Our organisation offers opportunities to work with a dynamic team in a fast-paced environment, contributing to the success of one of Asia's leading beverage companies..
- Apply now
- If you are passionate about training and development and meet the above criteria, we would like to hear from you. Please submit your CV, cover letter, and any relevant supporting documents to our Human Capital department.
- Join us in building a skilled and motivated workforce that drives operational excellence across Thai Beverage Public Company Limited..
2 days ago
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Job type:
Full-time
Salary:
negotiable
- Maintain and update Menu Files for each market.
- Consult with Marketing and Operations on their need for each promotion and new version of the menu that occurs.
- Work with market representatives on the needs for new menu items.
- Work with IT Team, Vendor and reporting team to ensure that new menu items are added to reporting systems.
- Transmit menu files to units, as needed.
- Compose and distribute correspondence to units communicating the changes to their POS screens.
- Maintain Comp/Discount/Payment files for each market.
- Project Management
- Ability to coordinate project related tasks.
- Day-to-day management and execution of assigned projects to meet agreed timescales, quality levels and budgets.
- Preparation of project initiation documents and detailed project plans in partnership with business project owners.
- Ensure all project management governance, controls, and policies are adhered to.
- Provide regular meeting communications and reporting on PSC, current and future.
- Performs other duties and assumes other responsibilities as apparent or as delegated.
- Leads, defines and documents detailed functional & IT system requirements to include use cases and current/future business process definition with a high level of complexity.
- Independently identify and document opportunities to improve or gain efficiencies within our business processes and system applications.
- Driving to succeed critical IT projects which supporting business strategy.
- Timely tracking progress and issues.
- Design, develop, implement and coordinate systems, policies and procedures.
- Identify problematic areas and implement strategic solutions in time.
- Test new versions of custom-developed application prior to distribution.Execute unit test and integration testing and fix bug.
- Help Desk Support.
- Escalate issues to help desk or to external vendors, as needed, when units are dissatisfied with service to achieve resolution.
- Have a solid operational and high level technical understanding of POS and Back of House (BOH) server software used Inthanin as well as unit closing routines to assist in answering questions, as needed.
- Work with other department at the support center to response to requests for changes.
- Training of users & ABSS to support Inthanin.
- Testing / Documentation.
- Participates with POS Support Team during testing of new hardware and software upgrades.
- Complete lab testing of POS upgrades.
- Assist in documentation creation for units.
- Reviews final documents for accuracy prior to distribution.
- Communication to stores for any update from HQ office.
- ประสบการณ์ (ด้าน POS Software อย่างน้อย 4 ปีขึ้นไป): ด้านการพัฒนาและสนับสนุนระบบเทคโนโลยีและสารสนเทศ.
- Project manager.
- Retail Systems / System Integration / Mobile Application skill / Online Platform.
- Business Analyst / Tester Skill / Innovation.
- Train the trainer skill.
- Communicate to business / stores level.
- Able to drive.
- Management skill.
5 days ago
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Experience:
No experience required
Skills:
Sales, Market Research, Customer Relationship Management (CRM), Thai, English
Job type:
Full-time
Salary:
negotiable
- Identify, develop, and close new business opportunities by offering tailored people development solutions to clients.
- Drive sustainable revenue through client acquisition and expanding existing accounts to meet sales targets.
- Serve as a trusted advisor, managing end-to-end engagements and ensuring the delivery of effective solutions.
- Keep abreast about industry trends, market demands, and emerging people development practices.
- Build and maintain strong relationships with HR leaders, decision-makers, and other key stakeholders to drive revenue growth.
- What experience do I need?.
- 0-8 Years in business analyst, consultative selling, or business development - preferably in a professional service industry.
- Fresh Graduate Welcome.
- What competencies should I have?.
- Strong prospecting skills.
- Exemplary phone manner.
- Consultative sales ability.
- Comfort in selling over the phone to consumers (B2C).
- Exceptional interpersonal and communication skills.
- Ability to network - connections to business communities.
- What are the must haves ?.
- Are fluent in business level of Thai and English.
- Value teamwork and collaboration.
- Potential and/or Interest to become trainer.
- University or College Degree in any relate field.
- What benefits would I receive?.
- Dale Carnegie s extensive training opportunities for personal and professional development.
- Highly global, professional, top quality and fun working environment.
- Breakthroughs for personal and career development.
- What is the compensation plan?.
- Salary structure with bonus program.
- Overrides on individual and team success and year-end bonus package.
- World-class benefits and welfare for all Gens.
- Trainer professional package when become a certified trainer.
- Interested applicants, please apply online at http://www.dalecarnegie.com/careers/ AND send your resume to [email protected]
- Dale Carnegie Thailand.
- 195 One Bangkok Tower 4, 15th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand.
5 days ago
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Experience:
No experience required
Skills:
Sales, Market Research, Customer Relationship Management (CRM), Thai, English
Job type:
Full-time
Salary:
negotiable
- Identify, develop, and close new business opportunities by offering tailored people development solutions to clients.
- Drive sustainable revenue through client acquisition and expanding existing accounts to meet sales targets.
- Serve as a trusted advisor, managing end-to-end engagements and ensuring the delivery of effective solutions.
- Keep abreast about industry trends, market demands, and emerging people development practices.
- Build and maintain strong relationships with HR leaders, decision-makers, and other key stakeholders to drive revenue growth.
- What experience do I need?.
- 0-8 Years in business analyst, consultative selling, or business development - preferably in a professional service industry.
- Fresh Graduate Welcome.
- What competencies should I have?.
- Strong prospecting skills.
- Exemplary phone manner.
- Consultative sales ability.
- Comfort in selling over the phone to consumers (B2C).
- Exceptional interpersonal and communication skills.
- Ability to network - connections to business communities.
- What are the must haves ?.
- Are fluent in business level of Thai and English.
- Value teamwork and collaboration.
- Potential and/or Interest to become trainer.
- University or College Degree in any relate field.
- What benefits would I receive?.
- Dale Carnegie s extensive training opportunities for personal and professional development.
- Highly global, professional, top quality and fun working environment.
- Breakthroughs for personal and career development.
- What is the compensation plan?.
- Salary structure with bonus program.
- Overrides on individual and team success and year-end bonus package.
- World-class benefits and welfare for all Gens.
- Trainer professional package when become a certified trainer.
- Interested applicants, please apply online at http://www.dalecarnegie.com/careers/ AND send your resume to [email protected]
- Dale Carnegie Thailand.
- 195 One Bangkok Tower 4, 15th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand.
9 days ago
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