Teleperformance
Subject Matter Expert - Thai
atTeleperformanceOverview:
We are looking for SME (Subject Matter Expert) to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications: - Proficiency in Thai and English (spoken and written).
- Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
- Strong communication, mentoring, and problem-solving skills.
- Ability to handle escalations and complex issues with professionalism.
- Flexible and adaptable to a fast-paced environment.
- Willingness to work onsite
- Open to rotational shifts, weekends, and public holidays as required.
- Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
- Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
- Assist in training sessions, calibrations, and knowledge-sharing activities.
- Monitor and evaluate agents’ interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
- Support the operations team in driving performance metrics and achieving client targets.
- Act as the go-to person for escalations, complex queries, and product/process clarifications.
- Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
- Provide feedback and reports to management on areas of improvement and best practices.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
- Teaching / Training
- Quality Assurance
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
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