Filter Jobs

Skills:

Microsoft Office, CSS, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Skills:

TypeScript, node.js, MongoDB, English

Job type:

Full-time

• Collaborate with the product team to ensure effective implementation of products.
• Perform full lifecycle software development, from design to testing.
• Take ownership and accountability for assigned tasks and projects.
• Design, code, document, and test software using accepted languages and frameworks.
• Follow established coding standards and processes.
• Commit to delivering high-quality products to end-users.
• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of relevant work experience in software development.
• Professional proficiency in written and verbal English.
• Demonstrated track record in building efficient and scalable architectural solutions.
• Strong expertise with Javascript, ECMAScript, and Typescript..
• Strong expertise with backend technologies and Node.js runtime..
• Preferred experience with NestJS.
• Preferred experience with React and Next.js.
• Knowledge of design patterns, object-oriented programming (OOP), and functional programming concepts.
• Experience with backend performance optimization.
• Experience in handling, configuring, optimizing, and monitoring MongoDB, PostgreSQL, Elasticsearch..
• Experience in test automation techniques.
• Experience in REST and third-party API integrations.
• Familiarity with secure software development practices.
• Exposure to DevOps practices.
• Exposure to collaborating tools like GitHub, JIRA, Confluence.
• Compensation and Benefits.
• Competitive base salary.
• 10 days of annual leave in the first year, growing by 1 day per year to 15 days per year.
• 5 days of business leave.
• 10 - 20% Share of commission from owner and client referral.
• Health insurance on top of standard social security.
• BOI-sponsored visa & work permit for expats.
• Work Culture.
• International work environment and culture.
• 5 work days per week with 2 days work-from-home.
• Established and defined career paths.
• Monthly Celebration & Parties.
• Company Values.
• Customer & Partner First.
• Integrity & Reliability.
• Team Collaboration & Innovation.
• Proactive Ownership.
• Performance Culture: Work hard, have fun, make history.

Skills:

English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English and Thai.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Shift timings/requirements to work weekends and holidays.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.

Experience:

1 year required

Skills:

Data Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirement: English.
• Responsibilities:Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

Experience:

9 years required

Skills:

English

Job type:

Full-time

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.
• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data-motivated way.
• Excellent problem-solving skills.
• Passion for operations and people management.
• As a Data Center Technical Operations Manager, you will be involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, hardware operations, network infrastructure and third-party data center vendors and operators with a focus on operability, maintainability and reliability. You will represent the operations organization, and will be responsible to ensure operability, maintainability and reliability are critical criteria for Google assets.
• You will provide occasional on-call support to the global third-party data center operation, support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies. You will manage documents and trend relevant Operations and Maintenance (O&M) data and contribute to Global program initiatives. You will oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to the global standard and perform operational assessment and risk analysis of third-party party co-location facility (COLO) sites, while also supporting the site selection process through operational and technical knowledge. The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Own COLO facility operation within an area/region, with full accountability for this area tactically and strategically.
• Keep key stakeholders informed about current work and are able to discuss strategic decisions and directions with them while coordinating the planning of critical activities.
• Analyze and de-conflict regional COLO work notification and change requests to ensure successful completion of planned and reactive maintenance within COLO sites.
• Provide technical support for mini-cluster COLO sites within a region and act as liaison between the COLO provider and cross-functional teams and stakeholders.
• Respond to critical events and alarms in accordance with contractual obligations while providing technical expertise during incidents.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Skills:

English

Job type:

Full-time

• Bachelor s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism).
• Minimum of 2 years Training Experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office.
• Typing speed: 30 wpm.
• Language level- English (C2 to C1 Level).
• Responsibilities:Facilitate a new hire class during pre-process and process training.
• Facilitate necessary or required annual upskilling or refreshers with existing resources.
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
• Complete all training requirements based on the program s specifications.
• Coach new hire Specialists on their overall training and nesting performance.
• Conduct mock scenarios on all channels available.
• Govern the nesting process and complete deliverables on time.
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
• Assist in creating and developing training materials when necessary.
• Follow all steps of BEST T&D.

Skills:

Budgeting, English, Mandarin

Job type:

Full-time

• Taiwanese English (native-level).
• US/UK English (native-level).
• Taiwanese Mandarin (native-level).
• Taiwanese Hokkien (native-level).
• Roles.
• There are two roles in this project: Agent and Customer.
• Participants will be assigned one of these roles and will read from a provided script during the recorded call.
• If you speak more than one of the languages listed above, you are welcome to participate in multiple language tasks.
• Work Scope.
• Participants will be required to do the following.
• Making short calls to an Interactive Voice Response (IVR) (dialed number, Hong Kong number) using your mobile phone. Each call should not take longer than 10 minutes.
• Scripts will be provided. Participants are expected to read your given scripts. There will be two role (Agent and customer), you are expected to read and record your assigned part only.Scripts are generated by AI. It may include sentences that don t sound natural in local speech. Participants are expected to review and adjust the scripts so they sound natural.
• The call will be automatically recorded once you dial the number. There is no need to use a separate recording device.
• Participants can record up to 40 audio minutes for each language. *Volume can be assigned as per your availability.
• More details of the task and instruction will be shared later.
• Payment Details.
• Taiwanese English: USD 24.00.
• US/UK English: USD 24.00.
• Taiwanese Mandarin: USD 24.00.
• Taiwanese Hokkien: USD 24.00.
• Important Notes.
• Only complete and quality-approved recordings will be eligible for payment..
• Telecom fee is already included in the payment.
• If you are able to participate in more than one language task, you can increase your total earnings..
• The difference is related to project budgeting and not participant qualifications.
• Payment terms are 15 working days from the billing date. PO will be issue after client approval. - Payoneer (sign up): valid for amount ofUSD10 or more. Payoneer does charge fees when transferring out of Payoneer. Check out their website at www.payoneer.com for more details. - PayPal (sign up): valid for any amount. PayPal fees are approximately 4% of the transaction value. - Wire transfer: valid for amount of USD50 or more. Wire transfer fees are typically US$2 for domestic transfers.- Local Transfer: valid for any amount (Thailand Banks only). No transaction fees are charged.
• There may be fees associated with payments that are levied by payment providers. Andovar is not responsible for fees charged by payment providers, merchant banks, intermediate banks, end-user banks or other payment services.
• Flexibility - Work from anywhere.
• Simplicity - Tasks are short and easy to follow.
• Variety - Enjoy multiple task types.
• Security - Your data is strictly protected.
• We also run additional data-collection projects, including voice recording, pair conversation recording, utterance recording and other voice and video data collection tasks. If you successfully complete this assignment, you can expect to receive more opportunities from us in the future.

Skills:

English

Job type:

Full-time

• Creative Execution: Develop and implement compelling visual merchandising concepts for all stores and counters, ensuring they align with global guidelines and local market relevance.
• Project Coordination: Manage the end-to-end process of prop sourcing, production, and installation for campaigns and store animations, overseeing budgets and timelines.
• Brand Guardianship: Uphold the distinctive brand ethos by ensuring impeccable presentation and consistency across all retail environments and brand touchpoints.
• Stakeholder Collaboration: Work closely with the retail, marketing, and regional creative teams to deliver integrated and impactful brand statements.
• We are seeking a creative and organized individual with a deep appreciation for design and the brand philosophy. You are a natural collaborator who can transform concepts into tangible, three-dimensional realities.A background in visual merchandising, architecture, fine arts, or a related creative field.
• Demonstrated experience in a visual merchandising or creative role.
• A strong understanding of three-dimensional space and design principles.
• Excellent communication and influencing skills in both Thai and English.
• Strong project management and organizational abilities, with the capacity to work independently.
• What's In It For YouA place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!).
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!.
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.
• L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with 42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
• L'Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L'Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l'Écart.
• We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.