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Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Job type:

Full-time

• Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
• Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
• Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
• Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
• Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
• Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
• Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
• Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
• Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
• Analyzing customer feedback on touchpoint, as well as preparing reports.
• Supportive of other working and tasks as assigned.
• At least 3 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of customer engagement platforms and channels.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
• Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
• Service-mind and excellent customer relationship management.
• Able to deal with challenging customers who have difficult requests.
• Ability to multitask and work in a very fast paced environment.
• Ability to initiative new services align by customer trend.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Enthusiastic, English

Job type:

Full-time

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..

Experience:

1 year required

Skills:

Finance, Statistics, Python, English

Job type:

Full-time

• Manage/ Clean/ Prepare internal and external data (structured/ semi-structured/ unstructured data) for model development/ deployment/ monitoring, including the production of data quality and integrity report.
• Develop statistical/ expert/ hybrid models to be able to enhance the model when model deterioration is indicated using variety of data modeling techniques such as Logistic Regression/ Random Forest/ Gradient Boosting/ Non-Parametric Regression. Also, in case of using external consultants, be able to work closely with them across all m ...
• Generate prescriptive models to respond to interactive decision to optimize risks and rewards.
• Deploy credit risk models into Databricks platform, collection system and credit decision engine and maintain any model adjustment.
• Assist and work closely with related parties, e.g. business users, credit approval officers and relationship managers to ensure credit risk models are appropriate and efficient for business direction and support for new digital lending risk assessment and platform.
• Ensure all credit risk models are qualified to be used through model life cycle. Regularly perform model monitoring, model assessment and propose proactive action/ recommendation to improve the model.
• Assist and design for business opportunity to develop alternative credit score from partnership data.
• Collaborate with IT and data engineer to ensure data availability and quality from various sources (both on-premise/ cloud) to develop an efficient model.
• Qualifications Bachelor s or higher degree in Finance, Statistics, Mathematics, Economics, MIS, Engineer, Data scientist or any related fields.
• At least 1-2 year experiences credit risk analytics, credit risk modeling/ scoring in retail banking, consumer finance or any financial business.
• Strong knowledge and skill in machine learning, credit scoring, data analytics using R/ Python/ PySpark, MATLAB, SPSS, SAS, SQL or similar required.
• Analytical mindset with excellent critical thinking ability and data analytics skills.
• Excellent computer skills and programming tools.
• Good command in both written and spoken English.
• Good project management skills.
• Good team player with a positive attitude toward hard working and working under pressure.
• Experienced in credit risk modeling, model monitoring/ validation/ deployment/ maintenance preferred.
• Prior experience in Basel/ IFRS9, RAROC, Stress Test, Big Data, Data Mining, Digital leading, Fin-tech/ Start-up is a plus.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.