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Experience:

7 years required

Skills:

Project Management, Import / Export, Risk Management, Negotiation, Recruitment

Job type:

Full-time

Who We Are About your role To provide strategic leadership on both demand fulfillment deliverables, such as demand planning process improvement, demand planning scenarios analysis, and business contingency planning. To develop demand planning strategy to deliver the most optimum cost, services, and quality. To partner with operations and commercial teams to achieve key KPIs such as forecast accuracy, service level, and new product introduction. To lead and oversee the customer service department, ensuring exceptional service delivery and customer satisfaction. Additionally, to lead ...

Experience:

5 years required

Skills:

Risk Management, Recruitment, Tableau, YouTube, SQL

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Analytical Thinking, Project Management, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

15 years required

Skills:

Electrical Engineering, Business Development

Job type:

Full-time

• Develop and implement effective service strategies and profitable service business models aligned with evolving market needs.
• Generate profitable service revenue through annual maintenance contracts, spare parts sales, labour services, and warranty management.
• Identify and develop new markets for after-sales and service business.
• Support Marketing in launching new equipment by ensuring technical readiness and service capability.
• Customer Support & Operational Excellence.
• Ensure customer calls are responded to and resolved within agreed SLAs.
• Deliver high-quality, prompt service through internal teams, service franchisees, or distributors, ensuring customer satisfaction.
• Ensure proper warranty administration and claims management while keeping warranty costs under control.
• Team & Vendor Management.
• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.
• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Regularly review TCS and Sales team performance to resolve operational issues.
• Process & Performance Management.
• Develop and implement effective systems for field service, service support, warranty management, claims management, TCS administration, spare parts management, spare parts pricing, and service reporting.
• Coordinate with Supply Chain to maintain optimal spare parts inventory for service providers and technicians.
• Maintain operational costs within agreed budgets.
• Ensure the team follows all safety processes, SOPs, and PPE requirements, with the objective of achieving zero accidents.
• Bachelor's degree in mechanical or electrical engineering (B.E.). A postgraduate qualification in Management is an advantage.
• 12 to 15 years of progressive experience in technical service or after-sales support, ideally in capital equipment, automotive, engineering equipment, air conditioning/refrigeration, electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.
• Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
• Proven experience in service business development, team management, and third-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills.
• Experience in service selling and revenue generation is an advantage.
• Team player with strong leadership ability, patience, and a focus on operational excellence.
• Competitive salary and bonuses.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Provident fund.
• Hybrid work arrangement.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Skills:

Management

Job type:

Full-time

• Developing member journey by leading the end-to-end member experience strategy and defining measurable service standards to ensure a consistent, premium "Virgin Active" experience at every touchpoint.
• Driving customer service excellence through data insights by transforming NPS, CRM, and member feedback into actionable improvement plans and coaching club leadership to elevate service standards and ensure seamless operational excellence.
• Optimizing member retention and revenue protection by managing critical financial wo ...
• What we're looking for.
• Proven experience of at least 5 years in customer service management or team leadership roles.
• Strong experience in the wellness, fitness, health or hospitality sectors would be highly advantageous.
• Excellent leadership and people management capabilities with experience managing diverse teams.
• Demonstrated ability to develop and implement customer service strategies that drive measurable improvements.
• Strong analytical skills with proficiency in using customer service management tools and systems.
• Excellent communication and interpersonal skills, with fluency in both Thai and English.
• Experience with performance management systems and data-driven decision making.
• Knowledge of call centre operations, CRM systems and customer service technologies.
• Held at least bachelor's degree in related field.
• What we offer.
• At Virgin Active (Thailand) Limited, we pride ourselves on fostering a dynamic and supportive workplace culture. We offer competitive remuneration packages commensurate with experience and qualifications.
• Our benefits include wellness memberships and discounts on PT, professional development opportunities, and career progression pathways within our growing organization. We are committed to maintaining a healthy work-life balance and provide flexible working arrangements where appropriate. Our team enjoys a collaborative environment where innovation is encouraged, and employee wellbeing is prioritized. We also provide comprehensive induction and ongoing training programs to support your success in the role.
• About us.
• Virgin Active (Thailand) Limited is a leading fitness and wellness provider, dedicated to transforming lives through innovative health and fitness solutions. With a strong presence across Thailand, we operate state-of-the-art fitness facilities and offer comprehensive wellness programs designed to inspire and empower our members to achieve their health goals. Our brand is synonymous with premium quality, cutting-edge facilities, and exceptional customer service. We are committed to creating an inclusive, dynamic workplace where talented individuals can thrive and make a meaningful impact. Virgin Active values integrity, innovation and a genuine passion for member wellbeing.
• Apply now.
• If you are an experienced customer service leader with a passion for delivering exceptional member experiences and driving team excellence, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience to Virgin Active (Thailand) Limited. Join us and be part of a company that truly values its people and is committed to making a positive difference in the wellness industry.

Experience:

5 years required

Skills:

Negotiation, Assurance

Job type:

Full-time

• Overseeing or reviewing, completing and processing various degrees of documents and database regarding quoting, tracking, tracing, delivery and billing of products and services to customers.
• Providing basic to more specialized analysis of customer service operations, such as success rates, problem resolution, resource requirements, billing and related areas.
• Establishing effective relations with internal and external customers to identify op ...
• Providing feedback and guidance, responding to customer inquiries regarding procedures, details/specifications in relation to shipments, invoices, ensuring the appropriate fees applies, payments and assisting in the resolution of problems; assists with receiving customer feedback and coordinating resources and responses as required.
• Analyzing and reviewing operations, results, feedback and related customer service information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.
• Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and KPIs/operational reviews; works with teams to resolve discrepancies.
• Assisting with developing customer service or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
• Interpreting and applying department policies and procedures and assists with applicable laws, rules, and regulations; ensures process and operations compliance and receives guidance within these areas as needed.
• WHAT ARE WE LOOKING FOR?.
• College, professional or university degree in supply chain, business administration or related functional area or equivalent education and experience is often accepted.
• At least five years of experience in air/ocean processes including experience with specialized or technical programs or operations.
• General to advanced professional knowledge of customer service in the industry.
• Understanding, interpreting and applying department policies and procedures and laws, rules, and regulations within customer service area.
• If applicable, supervising, evaluating and making recommendations regarding staff.
• Reviewing, completing, developing and analyzing information.
• Serving as a team member and the development and management of projects.
• Excellent relationship, consulting and negotiation skills.
• Close coordination with customers' management local and oversea team.
• Communicating with internal regional team.
• Operating in a both a team and individual contributor environment.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER?.
• With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard wok and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW.
• We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
• CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Experience:

2 years required

Skills:

Quality Assurance, Assurance, Swift

Job type:

Full-time

What we do: FASTSHIP is Thailand's leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease. Over 200 destinations in the services 25 unique logistics services offering 20 service points throughout Thailand Job Summary Manage and control front-end customer ser ...

Experience:

5 years required

Skills:

Good Communication Skills, Analytical Thinking, Risk Management, Problem Solving, Automation

Job type:

Full-time

• IT Service Desk Management.
• Manage the IT Service Desk team to provide end-user support for Head Office, branch offices, and other business units.
• Oversee installation, configuration, maintenance, and replacement of IT equipment including desktops, laptops, printers, mobile devices, and peripherals.
• Manage support services for Microsoft Windows, Microsoft 365, online collaboration platforms, and office productivity solutions.
• Control IT Asset Management and Software License Management processes.
• Coordinate workstation setup, relocation, and equipment deployment for new hires, employee transfers, and organizational changes.
• IT Helpdesk.
• Lead and manage IT Helpdesk operations to ensure compliance with established SLAs and KPIs.
• Oversee Incident Management, Service Request Management, Major Incident Management, and Escalation Processes.
• Monitor, analyze, and reduce recurring incidents in collaboration with Infrastructure and Application Support teams.
• Prepare operational reports, analyze service trends, and recommend continuous improvement initiatives to management.
• Develop and maintain the Knowledge Base and Service Catalog to improve service efficiency and user experience.
• Identity & Access Management (IAM).
• Manage the complete User Lifecycle Management process (Joiner, Mover, Leaver).
• Oversee provisioning, modification, suspension, and de-provisioning of user accounts across enterprise systems.
• Ensure access rights comply with the principles of Least Privilege and Role-Based Access Control (RBAC).
• Administer Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and enterprise authentication services.
• Manage Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Privileged Access Management (PAM) solutions.
• Conduct periodic User Access Reviews and Access Recertification exercises.
• Ensure privileged accounts are managed and monitored in accordance with the Bank's security policies.
• People Management.
• Plan workforce capacity and manage team resources effectively.
• Establish KPIs and conduct performance evaluations.
• Develop team capabilities through coaching, mentoring, and training programs.
• Foster a culture of customer service excellence, security awareness, collaboration, and continuous improvement.
• Promote strong partnerships between IT and business stakeholders.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related fields.
• Minimum of 10 years' experience in IT Service Desk, IT Helpdesk, or IT Operations.
• At least 5 years of leadership or team management experience.
• Proven experience in Identity & Access Management (IAM).
• Experience within the banking, financial services, or other highly regulated industries is preferred.
• Experience in Audit, Compliance, and Operational Risk Management.
• Experience supporting enterprise systems or banking applications is an advantage.
• Good communication skills in both Thai and English.
• Leadership & Team Management.
• Customer Service Excellence.
• Strategic & Analytical Thinking.
• Decision Making.
• Problem Solving.
• Communication & Presentation.
• Coaching & People Development.
• Change Management.
• ความเข้าใจในธุรกิจ/การดำเนินงานขององค์กร.
• Knowledge and understanding of business operations and the role of IT services in supporting organizational productivity and efficiency.

Experience:

3 years required

Skills:

Business Development, Microsoft Office, Negotiation, English, Thai

Job type:

Full-time

• Why this role?.
• KONE Thailand is embarking upon an exciting growth phase and as such we are seeking Head of Sales, services to join our team. Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.
• What will you be doing?.
• Lead the development and execution of service sales within Thailand. Develop and implement services strategy and develop country specific action plans to achieve short- and long-term business goals. Execute business development initiatives and improve customer-centricity, competitive position, market share and profitability in Thailand.
• Holistic understanding, accountability and development of whole service sales competitiveness, growth, and profitability.
• Evaluate the results of sales activities/contracts and identify recurring problems Set country level targets, help in developing robust budget plans, continuously monitor financial performance and report results.
• Drive short and long-term competitiveness based on global service sales strategy.
• Drive service sales and go-to-market actions of services in collaboration with other Business stakeholders.
• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for new product that is aligned with the organization's overall vision and its current and long-term business objectives.
• Identify competence gaps and training needs in order to fulfil the business plan.
• 15 years in sale management and/or 3-5 year experience in Customer Service and Key account management.
• Minimum 5 years in leading a team.
• Strong communication, negotiation, leadership and interpersonal skills.
• Ability to understand and explain technical concepts to non-technical clients.
• Proficiency in CRM software and Microsoft Office Suite.
• Goal-oriented mindset with a demonstrated ability to meet and exceed sales targets.
• Strong organizational and time management skills.
• Fluent in Thai and English.
• At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
• Read more on.
• https://kone.com/global/en/careers.html.

Experience:

5 years required

Skills:

Business Development, Problem Solving, SQL

Job type:

Full-time

• Lead the central commercial team in acquiring,.
• retain and reactivate users.
• Take a customer-centric approach, segment.
• customers into different groups and deeply understand the customers.
• in order to offer a targeted value proposition.
• Coordinate different use cases/ features on.
• TrueMoney wallet to combine different key features to offer to a specific.
• customer segment.
• Build an overall central use case and gamification.
• working with other teams to engage users.
• Initiate and lead marketing campaigns,.
• communication and initiatives to drive user growth for targeted segment.
• Lead to deliver innovative product features.
• within the app to meet the needs of users, deliver great customer experience,.
• improve service efficiency with quality and fast time to market.
• Develop an understanding of the.
• business priorities and objectives of True Money Wallet application and.
• identify marketing and business opportunities to achieve the business growth.
• Conduct customer research to.
• gain an understanding.
• of customers' needs.
• as well as understanding on market landscape and competition.
• Dig deep into data using analytics tools in.
• order to find insights to engage customers.
• Work with the product team to build.
• product roadmaps to meet customers' needs to gain competitive advantage.
• over rival apps.
• Build.
• relationships.
• with internal and external stakeholders and to create.
• commercial and marketing partnership.
• Have end-to-end responsibility of.
• key business development and marketing initiatives from ideation to execution.
• Ensuring that all commercial.
• activities meet or improve on budget, cost, volume and efficiency targets.
• KPIs) in line with business.
• objectives.
• Ensuring a good relationship and.
• communications for all internal and external stakeholders.
• At least 5-8 years of experience in business.
• development or relevant role.
• Good problem solving and analytics skills.
• Basic understanding of product management and.
• development process.
• Outstanding communication and interp.
• ersonal abilities.
• Proficient in MS Office, in.
• particular powerpoint and excel.
• The role will require a co.
• mpetent level of data analytics to drive insights and be able to present.
• the data to senior management.
• Understanding and experience in the payment business.
• is a plus.
• Understanding of SQL database is a big plus.
• Experience in digital, technology, startup,.
• dynamic organization a big plus.

Skills:

Statistics, Multitasking, Power BI

Job type:

Full-time

• วิเคราะห์และบูรณาการข้อมูลจากหลากหลายแหล่ง เช่น ข้อมูลลูกค้า ข้อมูลทางการตลาด และข้อมูลคู่แข่ง เพื่อสนับสนุนการตัดสินใจเชิงกลยุทธ์ในการริเริ่มและพัฒนาโครงการ.
• ประเมินความเป็นไปได้และโอกาสความสำเร็จของโครงการ พร้อมนำเสนอแนวทางในการปรับปรุง ปรับเพิ่ม หรือลดรูปแบบโครงการให้สอดคล้องกับข้อมูลและเป้าหมายทางธุรกิจ.
• ใช้ข้อมูลเชิงลึกในการคาดการณ์ผลลัพธ์ของโครงการ (Performance & Outcome) และจัดทำข้อเสนอแนะเชิงกลยุทธ์สำหรับผู้บริหารและผู้มีส่วนเกี่ยวข้อง.
• ติดตาม วัดผล และประเมินความสำเร็จของโครงการ พร้อมสรุปข้อค้นพบและข้อเสนอแนะเพื่อการพัฒนาอย่างต่อเนื่อง.
• รับผิดชอบการวิเคราะห์และขับเคลื่อนโครงการหลัก Service Champion เพื่อยกระดับคุณภาพการให้บริการของพนักงาน และสร้างประสบการณ์ที่ดีแก่ลูกค้า.
• สำเร็จการศึกษาระดับปริญญาตรีในสาขา Data Science, Statistics, Computer Engineering, Information Technology, Data Management หรือสาขาอื่นที่เกี่ยวข้อง.
• มีประสบการณ์ทำงานด้าน Data Analytics, Business Intelligence หรือ Data Strategy อย่างน้อย 8 - 12 ปี.
• มีประสบการณ์ในการบริหารทีมงานด้านข้อมูล หรือการบริหารโครงการด้านกลยุทธ์ข้อมูลอย่างน้อย 3 - 5 ปี.
• มีประสบการณ์ทางด้านการบริหารยอดขาย และการตลาด (คุณสมบัติจำเป็น).
• มีประสบการณ์ในธุรกิจค้าปลีก ร้านอาหาร ธุรกิจน้ำมัน หรือธุรกิจอาหารและเครื่องดื่ม (F&B) (คุณสมบัติจำเป็น).
• มีทักษะในการทำงานหลายด้านพร้อมกัน (Multitasking) มีภาวะผู้นำ และมีทักษะในการบริหารจัดการทีมที่ดี.
• มีความสามารถในการคิดเชิงกลยุทธ์และเชิงระบบ โดยสามารถเชื่อมโยงการดำเนินงานเข้ากับกลยุทธ์ทางธุรกิจได้อย่างมีประสิทธิภาพ.
• มีความเชี่ยวชาญในการใช้ Power BI รวมถึงเครื่องมือและโปรแกรมด้านการวิเคราะห์ข้อมูลอื่น ๆ ได้เป็นอย่างดี (คุณสมบัติจำเป็น).
• สามารถนำเครื่องมือวิเคราะห์ข้อมูลมาใช้ในการประมวลผล วิเคราะห์ และสรุปผลเชิงลึก เพื่อสนับสนุนการตัดสินใจทางธุรกิจอย่างมีประสิทธิภาพ.
• มีความเข้าใจในการจัดการข้อมูล การสร้างรายงาน และการนำเสนอข้อมูลในรูปแบบที่ชัดเจน เหมาะสมต่อผู้บริหารและผู้มีส่วนเกี่ยวข้อง.
• สามารถทำงานในประเทศไทยได้อย่างถูกต้องตามกฎหมาย.
• สามารถเดินทางไปปฏิบัติงานต่างจังหวัดได้ตามที่ได้รับมอบหมาย.

Experience:

5 years required

Skills:

Architecture, Leadership Skill, Python

Job type:

Full-time

• Location of CP AXTRA (Head Office) 3-4 Days: https://share.google/V5Q7MuC44FS341Xhx.
• Location of CP AXTRA Lotus's (Nawamin Office) 1 day: https://maps.app.goo.gl/6cHYiNFfwE8EqrFU6.
• Working style.
• 4-5 Days at the office + work from anywhere.
• Accompany senior management on store visits on Saturdays (half-day or full-day, not every week.
• AI & Advanced Analytics Enablement.
• Lead the design, development, and deployment of enterprise AI, Machine Learning, and Generative AI solutions to support business transformation (e.g., pricing, promotion, automation, recommendation, demand forecasting, customer insights, and intelligent decision support).
• Build and manage scalable data pipelines supporting AI/ML model training, inference, feature engineering, Feature Store, RAG knowledge bases, and LLM applications.
• Develop reusable datasets, AI-ready data products, feature engineering pipelines, and semantic data models for AI Engineers, Data Scientists, and Business Analytics teams.
• Partner closely with AI Engineers to design, deploy, productionize, and scale AI/ML models, LLM applications, Agentic AI, AI Chatbots, Recommendation Systems, and Mobile AI applications.
• Design and maintain data ingestion pipelines for structured, semi-structured, and unstructured data from enterprise systems, APIs, databases, files, event streams, IoT devices, and third-party platforms.
• Develop scalable data pipelines supporting document ingestion, embedding generation, metadata management, vector indexing, and retrieval workflows for RAG applications.
• Identify opportunities to embed AI into business workflows and operational decision-making to improve efficiency, customer experience, and business value.
• Data Platform & Engineering Leadership.
• Own end-to-end enterprise data architecture from source systems to Data Lake, Lakehouse, Data Warehouse, Feature Store, Semantic Layer, and AI-serving layers.
• Design, develop, and optimize scalable ETL/ELT pipelines supporting batch, micro-batch, streaming, and near real-time data processing.
• Design and maintain workflow orchestration for enterprise data pipelines using Databricks Workflows, Apache Airflow, or equivalent orchestration frameworks.
• Develop enterprise-scale Big Data solutions using Apache Spark and distributed computing frameworks.
• Design scalable logical and physical data models while optimizing database architecture for performance, scalability, reliability, and cost efficiency.
• Ensure enterprise data quality, governance, lineage, metadata management, observability, security, and compliance across data platforms.
• Implement automated data validation, monitoring, logging, alerting, and observability to ensure production-grade data reliability.
• Optimize SQL queries, Spark workloads, partitioning strategies, storage formats, and compute resources for maximum performance and cost efficiency.
• Analyze complex technical issues, identify root causes, troubleshoot production problems, and recommend infrastructure and platform improvements.
• Select, evaluate, and integrate modern data engineering tools, cloud technologies, and AI platform frameworks to support evolving business needs.
• Continuously evaluate emerging technologies in Big Data, Lakehouse Architecture, Data Platform Engineering, Cloud Computing, and AI Platform Engineering.
• AI Platform & Infrastructure.
• Build and maintain enterprise AI data infrastructure supporting LLM, RAG, Agentic AI, AI Chatbots, Recommendation Engines, Intelligent Search, and Intelligent Automation platforms.
• Design and implement scalable AI data pipelines supporting batch, streaming, vector search, embedding pipelines, and Retrieval-Augmented Generation (RAG) architectures.
• Design scalable APIs, data services, and integration layers connecting AI applications with enterprise systems and digital platforms.
• Collaborate with AI Engineers to prepare high-quality datasets for LLM fine-tuning, prompt engineering, model evaluation, inference, and continuous model improvement.
• Support deployment and operationalization of AI products using DataOps, MLOps, CI/CD, containerization, and modern software engineering practices.
• Drive continuous improvements in platform scalability, availability, security, observability, resilience, and operational efficiency.
• Team Leadership & Capability Building.
• Lead, mentor, and develop a high-performing team of Data Engineers, AI Engineers, and Analytics professionals.
• Foster engineering excellence through best practices in architecture design, coding standards, testing, code reviews, deployment, technical documentation, and software engineering.
• Drive architecture reviews, technical design reviews, engineering governance, and platform standardization across the engineering organization.
• Define engineering standards, technical roadmaps, platform architecture, and technology strategy aligned with business objectives.
• Collaborate closely with Product Owners, Business Stakeholders, AI Engineers, Data Scientists, Solution Architects, Infrastructure, and DevOps teams.
• Provide hands-on technical leadership with a strong engineering mindset and willingness to troubleshoot complex production systems.
• Promote continuous learning, knowledge sharing, innovation, and adoption of emerging technologies across the engineering team.
• Bachelor's degree or higher in Computer Science, Computer Engineering, Information Technology, Artificial Intelligence, Data Engineering, Management Information Systems, or a related field.
• 6+ years.
• of experience in.
• Data Platform Engineering, Data Engineering, Big Data, or AI Platform development,.
• with experience leading engineering teams.
• Strong experience designing and implementing enterprise-scale Data Lake, Lakehouse, Data Warehouse, or Modern Data Platform architectures.
• Expert proficiency in SQL, Databricks SQL, PostgreSQL, database design, and query performance optimization.
• Strong programming skills in Python.
• Hands-on experience with Apache Spark, Databricks, Delta Lake, Spark SQL, Unity Catalog, and distributed data processing.
• Strong experience designing and developing scalable ETL/ELT pipelines and workflow orchestration.
• Experience with streaming technologies such as Spark Structured Streaming, Kafka, or equivalent.
• Experience building enterprise-scale data platforms supporting AI/ML, Advanced Analytics, and Generative AI applications.
• Experience with LLM, RAG, AI Chatbots, Agentic AI, Vector Databases, Embedding Pipelines, Feature Store, or Recommendation Systems is highly preferred.
• Experience integrating enterprise applications through REST APIs, event-driven architectures, and microservices.
• Strong understanding of Data Governance, Data Quality, Data Lineage, Metadata Management, Data Security, and Data Observability.
• Experience with Azure, AWS, or Google Cloud Platform is preferred.
• Experience with Git, Docker, Kubernetes, CI/CD, DataOps, MLOps, MLflow, or Infrastructure as Code is an advantage.
• Retail, Wholesale, or E-Commerce industry experience is highly preferred.
• Proven track record in delivering enterprise AI platforms, data platforms, or large-scale analytics solutions.
• Strong analytical thinking, problem-solving, communication, stakeholder management, and leadership skills.
• Passion for building scalable engineering platforms, mentoring teams, and delivering business impact through data and AI.
• CP AXTRA | Lotus's.
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.".

Experience:

12 years required

Skills:

Software Development, Quality Assurance, UI Automator, Architecture, Recruitment

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Experience:

1 year required

Skills:

Data Analysis, Recruitment, English

Job type:

Full-time

Position: Education Consultant, Company: Ondemand Education Company Limited (Head Office), Location: Thailand, Employment Type: Full-time, Department: Ignite. Key Responsibilities: Delivering customer service and educational consulting, driving sales expansion across branch locations, training counselors on international programs and company products, outreach to schools to arrange counseling events for prospective international students, public presentation of international program admission procedures, completing assigned tasks as needed. Required Qualifications: Minimum one year ...

Experience:

1 year required

Skills:

Recruitment, Accounting, Teamwork, English

Job type:

Full-time

• To perform and ensure that all credit compliance documents for Wholesale Banking Customers are complied with CAS, Bank's Credit Policy, CDL Guideline, Procedure, Key Risk Control Self-Assessment (KRCSA) and Service Level Agreement (SLA).
• To perform and ensure the correctness of customer's Authorize signature on Implementation Instruction are complied with Procedure and Operational Risk Assessment before further processing of Line Implementation Team (CAC) for Credit Limit setup and Term Loan Disbursement Processing (WLOC), and for BCA registration (LDPC).
• Ensure that there are no discrepancies or any unauthorized exceptions when authorizing transactions.
• To perform the escalation report of the pending document and pending term & condition completion correctly and timely.
• Ensure compliance with bank's policies and procedures, credit control procedures, operational controls and audit requirement.
• Work actively to meet SLA turnaround time for daily processes.
• Work actively with Team Head to ensure compliance of KRCSA and risk control descriptions.
• Work actively with Team head to review existing operations workflow regularly to ensure that the control measures are in place and identify work processes that can be streamlined to improve operational efficiency and control.
• Ensure compliance with bank's policies and procedures, credit control procedures, operational controls and audit requirement.
• To assist officers in all administrative / support tasks so that efficient and quality service can be rendered to customers as per Service Level Agreements.
• To escalate to Team Head on all complaints and complaint issues and suggest resolutions.
• Instil the spirit of teamwork, co-operation and commitment amongst team members to create a conductive and professional working environment.
• To encourage team members to raise work-related problems and issues and suggest areas for improvement.
• Bachelor's degree in Law, Business Administration, Accounting, Finance, Economics, or related fields.
• At least 1 year in credit analyst, credit administration, credit operations, or credit control field from financial institute.
• Knowledge of bank's loan product, process workflows, and operations procedure, including of all relevant operations systems.
• Highly honesty, integrity and competence.
• Able to work under pressure.
• Good in Computer literacy.
• Good command of spoken and written in English.
• Good interpersonal & communication skills.
• หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional Requirements.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

Experience:

2 years required

Skills:

Product Development, Marketing Strategy, Data Analysis, Social media

Job type:

Full-time

• We are looking for a Group Marketing Specialist, working for our Global Fleet Sales Team working out of our Bangkok Head Office.
• Conducting research to understand market trends, customer behaviors, competitors, and industry insights to inform marketing strategies.
• and campaigns.
• Write and launch marketing Bulletin and lead generation campaigns.
• Develops new marketing strategies and campaigns based on detailed analysis of market forces.
• Collaborating with cross-functional teams, such as sales, product development, and design, to align marketing strategies with overall.
• business goals.
• Adjusts marketing plans and activities to achieve business objective.
• Creating and executing marketing campaigns across various channels, such as digital (social media, email, content marketing), traditional.
• (print, TV, radio), and events, to promote products or services.
• Planning and organizing events, trade shows, webinars, and other promotional activities to engage customers and prospects.
• Create and implement marketing communication plan.
• Acts as a go-to resource for up-to-date, accurate research and market information.
• Tracks marketing strategy results closely and creates detailed reports with data analysis and other feedback.
• Presents findings to teams to help guide the direction and activities of the department.
• Reports findings and results to upper management and executives.
• Bachelor's Degree in Marketing, Business, or a related field.
• Two years of Marketing experience.
• RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity, and Endurance is embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.

Experience:

3 years required

Skills:

Analytical Thinking, Project Management, English, Thai

Job type:

Full-time

• BANGKOK GENERAL OFFICE.
• Overview of the job.
• DID YOU KNOW THAT AT P&G WE CONSIDER THE SUPPLY NETWORK OPERATIONS (SNO) AS THE ENGINE THAT ACCELERATES VALUE CREATION?.
• Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present a new challenge every single day. P&G's Supply Network Operations (SNO) organization is there to meet these challenges: Forecasting customer demand, Handling the information flows from orders, shipments and invoices and leading the physical distribution process from Distribution Centre to the customer's shelf.
• By joining us in the supply chain, you can help us develop highly sophisticated, more integrated approaches, taking advantage of the latest advancements in digitized plants and connected inquisitive technology. Our aim is to ignite your potential and equip you to improve the efficiency and sustainability of our supply chain operation.
• This job will enable the end-to-end management to internal function in P&G and to customer outside of P&G organization. As supply chain manager, you will manage the demand forecasting by working with sales and marketing, initiative launch management as well as distribution logistic management where we connect directly to our customers to build end-to-end joint value using supply chain solutions, balancing service, cost and cash. Also, developing relationships between different functions i.e. Sales, logistics, order management team from both inside P&G organization and at customers. We represent P&G externally toward customers and also being customer representation within P&G.
• Your team.
• You will be in the logistic team and working with a multi-function team. You will report to the supply chain director.
• How success looks like.
• Build positive relationship with key customer contacts and deliver fundamental Key Performance.
• Understand End to End cost and improve cost efficiency.
• Develop Supply Chain efficiencies and optimizations targeting.
• Build positive relationship and add value with the key stakeholder.
• Developi.
• ng Organization Capability 360 .
• Developing relationships: internally with the Sales Team and externally with the customer's key decision-makers and information sources ("Process Leaders", "Contributors" and "Executers").
• Assessing the customer: their logistics requirements, inventory capabilities and emerging needs - market requirements.
• Providing the forecast based on customer and sales team insights and able to communicate the change in the forecast to broader team and ensure that the forecast is 50:50 (non bias forecast).
• Analyse the SKU productivity and propose which SKU to be optimized and seek alignment from all parties involve.
• Creating Supply Chain Customer Business Plans: create and prioritize Joint Value Creation logistics plans, lead Supply Chain Joint Business plans, gain customer and sales alignment, and implement the plans to deliver team results.
• Capturing and quantifying customers/P&G Joint Value Creation opportunities.
• Improving and aligning inter-company processes: impact on product flow, information flow and financial flow.
• Increasing interpersonal capacity and capability: actively work across the Team, P&G and Customer Organizations to: achieve Team Effectiveness; build Customer Trust; role model behaviors and coach Customer and other P&G resources.
• Managing the Supply Trade Terms negotiations, execution and compliance as necessary in the market.
• Leading regular Supply Chain business reviews with the customer and own joint scorecard.
• Job Qualifications.
• Bachelor's degree in Business, Science, Engineering fields or supply chain-related with an excellent academic background.
• Master's degree is a plus.
• 1 to 3 years of proven experience in the project management or logistics or supply chain is a plus.
• Must have proven success from school or work experience of leadership and analytical thinking skills.
• Curious individuals can make sophisticated decisions using all the available data but enough to use their gut feeling and instinct when these are missing.
• Strong in communication and project management.
• Proficient in English and Thai.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit.
• http://www.pg.com.
• to know more.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
• Job Schedule.
• Full time.
• Job Number.
• R000155102.
• Job Segmentation.
• Entry Level.

Experience:

8 years required

Skills:

Business Development, Product Development, Project Management, Procurement, Branding, English

Job type:

Full-time

• Operations Team.
• The.
• Head of Operations.
• oversees the development and smooth running of our DMC business. The role requires expertise in DMC SOPs, strong team leadership and training skills, and experience in travel trade business development. The role predominantly supports the growth of our DMC business, with the aim of becoming the market leader.
• Build and lead a strong operations team, initially focused on product development and customer service.
• Ability to reach and exceed KPIs (as a team and individually).
• Lead by example, and train your team to duplicate your success.
• CRM Management and target setting.
• Oversee product development, vendor procurement and contracting.
• Oversee our DMC tech systems.
• Help to manager DMC branding and PR.
• Support the Sales Team whenever needed.
• Support wider company efforts whenever needed.
• Attend trade conferences and expos when required.
• Build strong relationships with all partners and company departments.
• Manage third party assets, such as exterior marketing and PR service providers.
• Core Requirements.
• 5 years professional experience within a DMC or Travel Company.
• Leadership experience.
• Project management experience.
• CRM experience.
• A strong professional network.
• Fluent in English. Additional languages an advantage.
• Be a flexible team player with a start-up/fast growth mentality.

Experience:

7 years required

Skills:

Product Development, Project Management, Risk Management

Job type:

Full-time

• Cultivate relationship with Visa's clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.
• Have oversight, project management responsibility, and a deeper level of involvement in the major long term strategic engagements.
• Drive client conversations with the client working team, execute and embed our solut ...
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa's rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.
• Develop propositions by closely working with Account Executives in managing the scope of work and project timelines.
• Work across advisory practices (Risk, Digital, Portfolio Optimization, Merchants) to execute engagements across the VCA verticals. This role reports to the Head of VCA for Singapore, Malaysia, and Thailand. Why this is important to Visa As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the Singapore, Malaysia, Thailand (SMT) cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.
• As part of the team you will get opportunity to work on strategically important projects for clients.
• As an example, you might be working with an issuer client to assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to the Bank.
• You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take actio.

Experience:

8 years required

Skills:

Business Development, Project Management, Social media, Branding, English

Job type:

Full-time

• Sales Team.
• The.
• Head of Sales & Marketing.
• oversees the growth of the divisions direct to customer sales and revenue stream. The role requires expertise in sales SOPs, sales team leadership, traveller facing business development, and promotions. Also oversee the growth of the divisions travel trade partnerships and revenue stream. The role requires expertise in sales SOPs, sales team leadership, travel trade business development, and lead generation and closure. The role will predominantly support the growth of our DMC, Experience Brands, Hotels & Resorts, and Hostel brands etc.
• Build and lead a strong sales team, proving strong revenue generation and customer service in all of our destinations.
• Build and lead a strong sales team, targeting our key markets (APAC, EMEA, NA Etc.).
• Ability to reach and exceed sales targets (as a team and individually).
• Lead by example, driving your own sales, and training your team to duplicate your success.
• Support marketing and branding efforts across our division.
• CRM Management and target setting.
• Publishing regular marketing collateral and social media.
• Publishing regular trade facing marketing collateral, newsletters and social media.
• Implement marketing campaigns.
• Help to manager DMC branding and PR.
• Support the Operations Team whenever needed.
• Support wider company sales efforts whenever needed.
• Attend trade conferences and expos when required.
• Manage third party assets, such as exterior marketing and PR service providers.
• Core Requirements.
• 5 years professional sales experience. Experience within travel/hospitality an advantage.
• Leadership experience.
• Project management experience.
• CRM experience.
• Excellent training, mentoring and monitoring skills.
• Fluent in English. Additional languages an advantage.
• Be a flexible team player with a start-up/fast growth mentality.
• Able to travel regularly.