Filter Jobs

Experience:

2 years required

Skills:

Accounting, Compliance, Finance, English

Job type:

Full-time

• Handle and oversee requests for Temporary Receipt (TR) documents from agency leaders.
• Review, approve, and record TR requests in the system according to company guidelines and assigned quotas.
• Ensure TR numbers are correctly generated, mapped, and tracked.
• Coordinate with logistics teams for TR document distribution.
• Monitor TR issuance to ensure compliance with policies and controls.
• TR e TR Cancellation (Expired or Lost Documents)Manage TR and e TR cancellation requests in cases of expiration or loss.
• Review supporting documents (e.g. expired TRs, police reports for lost TRs).
• Coordinate with agency leaders to collect additional information when needed.
• Verify and approve cancellation transactions in the system.
• Ensure cancellation data is accurate and properly recorded.
• TR e TR Usage MonitoringMonitor and maintain accurate TR and e TR usage information.
• Track payment details such as payment type, amount, and date.
• Identify inconsistencies between system data and physical documents.
• Work with other departments to investigate unusual cases and potential risks.
• Prepare summary reports for premium verification and fraud prevention review.
• e TR System Support ImprovementPromote the use of the e TR system to improve efficiency and reduce risk.
• Support agency leaders by providing guidance on e TR usage.
• Monitor e TR performance and usage trends.
• Support system authorization, enhancements, and reporting activities.
• Must HaveBachelor's degree in finance, Accounting, Economics, Business Administration, or related fields.
• 2 years of experience in finance, accounting, commission/payment operations, risk management, insurance, or banking.
• Good attention to detail and ability to work with data and documents.
• Basic understanding of operational control and compliance.
• Nice to HaveExperience working with agency channels or insurance operations.
• Experience with system based transaction processing or reporting.
• Good experience with MS Excel advance, data tools: Power BI is preferred.
• Able to use English communication is preferred.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

1 year required

Skills:

Able to work as a shift, Good Communication Skills, Service-Minded, Thai

Job type:

Full-time

• สถานที่ทำงาน: ลาดพร้าว 87 แยก 25.
• เงินเดือน: 18,000 - 22,000 (ขึ้นกับประสบการณ์และความสามารถ).
• ภาษา: ภาษาไทย (ฟัง พูด อ่าน เขียน ได้คล่อง), ภาษาอังกฤษ (ฟัง พูด อ่าน เขียน ได้เบื้องต้น).
• เวลาทำงาน: ช่วงเรียนรู้งาน วันจันทร์-เสาร์ 09.00 - 18.00 น., ช่วงเข้ากะ กะละ 12 ชั่วโมง 4 วัน/สัปดาห์.
• ค้นหา CS สายบวก! ไม่ใช่แค่คอยตอบแชท แต่พร้อมที่จะดูแลเชิงรุก กระตุ้นยอดขาย เพื่อรับค่าคอมฯ แบบจุใจ! เบื่อไหมกับการเป็น CS ที่นั่งรอตอบคำถามตามสคริปต์ไปวันๆ? ที่นี่เรามองหา "นักแก้ปัญหาและนักสร้างโอกาส"! หน้าที่ของคุณไม่ใช่แค่ Support แต่คือการดูแลลูกค้าอย่างใกล้ชิด ติดตามผลลัพธ์ ทำให้ลูกค้ารักสินค้าและบริการของเรา กระตุ้นการตัดสินใจซื้อ และสนุกไปกับการ Upsell ยิ่งคุณดูแลลูกค้าได้ดีเยี่ยมเท่าไหร่ รายได้จาก "ค่าคอมมิชชั่น" ของคุณก็จะยิ่งพุ่งสูงขึ้นเท่านั้น! ถ้าคุณรักงานบริการและมีสายเลือดนักขายแฝงอยู่. มาร่วมเติบโตไปด้วยกัน!
• Support 80% / Follow-up & Upsell 20%.
• ความรับผิดชอบหลัก (Key Responsibilities).
• Multichannel Support: ให้คำแนะนำและแก้ไขปัญหาการใช้งานระบบ Paxel ผ่านทาง Live Chat, Email, Social Platform และทางโทรศัพท์ผ่าน ระบบ call-center อย่างมืออาชีพและสุภาพ.
• Proactive Engagement: ติดตามสถานะการใช้งานของลูกค้า (Monitoring) และติดต่อสอบถามหรือให้คำแนะนำเพิ่มเติมก่อนที่ลูกค้าจะแจ้งปัญหาเข้ามา เพื่อเพิ่มอัตราการต่ออายุสมาชิก (Retention).
• Technical Troubleshooting: วิเคราะห์และแยกแยะปัญหาทางเทคนิคเบื้องต้น สามารถอธิบายขั้นตอนการแก้ไขที่ซับซ้อนให้กลายเป็นเรื่องง่ายสำหรับลูกค้า และประสานงานกับทีม Developer หรือฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างรวดเร็ว.
• CRM & Task Management: บันทึกข้อมูลลูกค้าและจัดการเคสอย่างเป็นระบบผ่านโปรแกรม CRM และติดตามความคืบหน้าของงานผ่าน Task Management เพื่อไม่ให้ตกหล่น.
• Knowledge Base Contribution: รวบรวมคำถามที่พบบ่อย (FAQs) เพื่อช่วยทีมพัฒนาคู่มือการใช้งาน (Manual) หรือบทความ Knowledge Base บนเว็บไซต์.
• Shift Work: สามารถเข้ากะตามช่วงเวลาที่กำหนดเพื่อให้ครอบคลุมการดูแลลูกค้าอย่างต่อเนื่อง.
• Experience: มีประสบการณ์ด้านงานบริการลูกค้า (Customer Service) อย่างน้อย 1-2 ปี หากมีประสบการณ์ในธุรกิจ SaaS หรือ Tech Startup จะได้รับพิจารณาเป็นพิเศษ.
• Communication Skills: มีทักษะการสื่อสารดีเยี่ยม สามารถจับประเด็นสำคัญได้ไว ใช้ภาษาไทยได้อย่างถูกต้อง สุภาพ และมีน้ำเสียงที่เป็นมิตร (Service Mind).
• Analytical Thinking: มีตรรกะในการคิด (Logic) ที่ดี สามารถแยกแยะความสำคัญของปัญหา และตัดสินใจแก้ไขสถานการณ์เฉพาะหน้าได้อย่างใจเย็นและเป็นระบบ.
• Tech Savvy: เรียนรู้การใช้งานซอฟต์แวร์ใหม่ๆ ได้รวดเร็ว หากใช้โปรแกรมกลุ่ม Task Management (เช่น Notion, CODA, Trello) หรือ CRM (เช่น HubSpot, Zendesk) ได้จะพิจารณาเป็นพิเศษ.
• Emotional Intelligence: มีความฉลาดทางอารมณ์สูง (EQ) สามารถรับมือกับลูกค้าที่กำลังหงุดหงิดได้ด้วยความเข้าใจและอดทน.
• Ownership: มีความรับผิดชอบสูง ตื่นตัวในการทำงาน (Active) ไม่รอให้งานเดินเข้ามาหา แต่พร้อมเดินเข้าหางาน.
• Mindset: มี "Growth Mindset" และ "Empathy" (ความเข้าใจอกเข้าใจลูกค้า) มุ่งเน้นการแก้ปัญหาที่ต้นเหตุ ไม่ใช่แค่แก้ปัญหาให้จบเป็นครั้งคราว.
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ (สินค้าและบริการของเรารองรับทั้งในไทยและทั่วโลก).
• Education: ปริญญาตรีทุกสาขา.
• ประกันสังคม.
• โบนัสประจำปี (ตามผลประกอบการบริษัท).
• งานเลี้ยงสังสรรค์ประจำปี.
• ค่ากะ.
• Incentive/Commission (ตามโครงสร้างบริษัท/ผลประกอบการ).
• Work From Home (ขึ้นอยู่กับความสามารถและความรับผิดชอบ กำหนดโดยผู้บังคับบัญชา).

Experience:

3 years required

Skills:

English, Thai

Job type:

Full-time

• Coordinate with Sales, Business Development, and Key Account teams to execute shipment instructions in accordance with SOPs.
• Manage both import and export shipments, including booking, documentation, and cargo movement.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for import/ export processes.
• Arrange cargo pickup (export) and delivery (import), including monitoring shipment schedules and status updates.
• Prepare and handle all relevant shipping documents such as invoices, packing lists, AWB/BL, permits, and customs-related documentation.
• Track shipments and proactively update customers on cargo status, delays, or issues.
• Coordinate customs clearance processes and ensure compliance with local regulations (for import shipments).
• Create and maintain accurate job files, system entries, and reports.
• Verify and process billing, including debit/credit notes from overseas agents and invoicing to customers and vendors.
• Investigate and resolve customer inquiries, discrepancies, and operational issues in a timely manner.
• Ensure accuracy, quality, and compliance with company standards and KPIs.
• Perform additional duties as assigned by the Manager.
• Good understanding of import/export operations in freight forwarding/logistics.
• Excellent written and verbal English communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Problem-solving mindset with a proactive approach.
• Start immediately or within short notice period is preferred.
• Diploma or Bachelor s degree in Logistics/ Shipping/Airline/ Freight Forwarding or a related field.
• Minimum of 3-5 years of experience or specialization in Freight Forwarding or a related logistics industry.

Experience:

2 years required

Skills:

Electrical Engineering, English

Job type:

Full-time

• Install and commission automated packaging machines at customer sites.
• Test machine functionality and performance after installation.
• Diagnose and troubleshoot electrical and mechanical issues.
• Provide after-sales technical support and on-site service.
• Perform preventive and corrective machine maintenance.
• Handle machine assembly, adjustment, and mechanical servicing.
• Prepare service reports and technical documentation.
• Travel internationally as required for customer support and installations.

Job type:

Full-time

• Location: Panjit Tower, Thonglor (BTS Thonglor Exit 3)
• Working days: 5 days / week
• Salary: 22,000 - 25,000 THB + monthly KPI bonus up to 4,000 THB
• About PropertyScout
• We're building the future of real estate in Thailand - a fully digital, AI-powered transaction platform that connects 6,000+ agents & agencies with 12,000+ clients every month. Backed by THB 300M+ in VC funding from top global investors, we re scaling fast with over 5,000 transactions closed per year and the most 5-star reviews in the market.
• Why Join Us
• Work with international tenants and clients in a dynamic real estate environment
• Friendly and collaborative team culture with a supportive working atmosphere
• Opportunity to grow in the property management industry and gain hands-on experience
• Join a fast-growing property management company with strong market presence
• Build and maintain relationships with tenants and landlords for after-sales services
• Manage daily tenancy and property management tasks, including check-in and check-out coordination
• Assist clients with requests and provide solutions to property-related issues
• Manage complaint handling and resolve disputes between tenants and landlords professionally and efficiently
• Maintain ticketing and task management through the CRM system
• Prepare and organize documents related to tenancy management
• Gather information and coordinate internally to resolve issues
• Report progress, issues, and outcomes to the supervisor
• Promote the company s property management services when appropriate
• Support general office administration and tasks assigned by the supervisor
• Bachelor s degree in any field (Hospitality Management is a plus)
• Strong communication skills in both English and Thai (written and spoken)
• Positive attitude, energetic, and eager to learn
• Strong interpersonal and customer service skills
• Able to work independently and follow operational guidelines
• Detail-oriented with a strong sense of urgency
• Hands-on and proactive with a problem-solving mindset
• Experience in property, real estate, or customer service is an advantage
• Fresh graduates with strong potential are welcome to apply
• Annual leave (based on company policy and job level)
• Training and career development opportunities
• Language allowance (subject to company policy)
• Monthly team activities / company gatherings
• Group health insurance
• How to Apply
• Please submit your CV through the platform or contact our HR team directly.
• Email: [email protected]

Experience:

1 year required

Skills:

Problem Solving, Quantitative Analysis, Research, English

Job type:

Full-time

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Working Tuesday till Sunday 9:30 - 18:00 ( Six Days).
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• 500 Baht per events organizing.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Sunday.
• Website TB: https://teambuildingbkk.com/.
• Website BKK French Touch: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• Website CSR: https://bangkokcsrteambuilding.com/.
• Website Amazing Adventure: https://www.amazingadventurebangkok.com/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

Experience:

6 years required

Skills:

Payroll, Compliance, Problem Solving, English, French

Job type:

Full-time

• Provide general, standard information to the management and staff on HR strategies, rules and regulations.
• Identify ways in which the administrative needs can be met within existing policies; interpret processes and procedures, anticipate and manage operational requirements.
• Prepare written response to queries concerning HR related matters.
• Provide HR administrative and logistical servicesProcess, draft, edit, proofread and finalize for approval a variety of correspondence and other communications; maintain files/records, monitor deadlines.
• Provide administrative coordination in the extension of contracts, processing of national benefits and allowances, and entitlements, and renewal of UNLPs and visas.
• Input and track all transactions related to positions, recruitment, benefits, earnings/deductions, retroactivities, recoveries, adjustments and separations through Quantum system.
• Facilitate responses to audit findings and recommendations.
• Assume overall responsibility for leave management; record management.
• Process payment, and administer entitlements for international staff as delegated; validate and coordinate local payroll and related issues.
• Facilitate staff separation process.
• Create/update entries of vendors, PO and Receipts in Quantum system.
• Facilitate and coordinate recruitment processesDraft job descriptions and vacancy announcements; assist in reviewing and processing requests for classification.
• Screen candidates and facilitate and participate in interview panels as necessary.
• Prepare recruitment recommendations/supporting documentation for the Central Review Board (CRB).
• Prepare position establishment, liaise with headquarters and assure that action is completed.
• Provide regular recruitment status reports.
• Provide advice to local recruitment in programmes/projects when necessary.
• Provide administrative support to staff performance management and learning and developmentMonitor compliance with the performance appraisal review in the office and region and staff learning and development.
• Facilitate the preparation of Office learning plan and individual learning plans in consultation with the HR Business Partner.
• Maintain data in relation to HRMaintain and update internal database and files on administrative HR matters in a confidential and secure manner.
• Generate a variety of standard and non-standard statistical and other reports from various databases.
• Update position data in Quantum system, association of positions to chart fields (CoAs), update of CoA information and setting up vendors.
• Facilitate knowledge building and knowledge sharing globallyOrganize training courses, workshops, information sessions, orientations and consultations for staff.
• Provide a synthesis of lessons learnt and best practices in HR administration.
• Liaise with HR headquarters in HR administration and staffing to disseminate information on a variety of HR matters.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Supervisory/Managerial Responsibilities: There is no supervisory role.
• Integrity;.
• Professionalism;.
• Respect for Diversity.
• Awareness and Sensitivity Regarding Gender Issues;.
• Creative Problem Solving;.
• Effective Communication;.
• Inclusive Collaboration;.
• Stakeholder Engagement;.
• Leading by Example.
• Strong knowledge of HR administration, processes and policies.
• Ability to administer and execute administrative processes and transactions.
• Ability to handle information of a confidential nature.
• Ability to provide inputs to business processes re-engineering, implementation of new systems.
• Good quantitative skills; ability to produce reports.
• Strong IT skills.
• Education and Certification:Completion of secondary education is required.
• Bachelor s degree in a relevant field is desirable.
• Experience:At least 6 years of progressively responsible work experience in office administration and/or human resource management with secondary education, or 3 years with a bachelor s degree.
• Experiences in recruitment and/or contract management of staff and personnel is desirable.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and spreadsheet and database packages, experience in handling of web-based management systems is required.
• Experience in the use of a modern web-based ERP System, preferably Oracle Cloud, is desirable.
• Experience in non-profit organization is an asset.
• Languages:Fluency in English and Thai is required.
• Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).
• In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
• At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
• If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
• UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.).
• Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.

Experience:

2 years required

Skills:

Able to work as a shift, Good Communication Skills, English

Job type:

Full-time

• Strong leadership and team management skills with the ability to inspire and guide staff.
• Proven experience in hospitality, customer service, or restaurant management.
• Solid understanding of restaurant operations, including scheduling and supply management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Basic financial and administrative knowledge (inventory, cost control, budgeting).
• High attention to detail and commitment to premium service standards.
• Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
• Ability to recommend food & beverage pairings to enhance guest experience.
• Flexible to work evenings, weekends, and public holidays.
• Fluency in English (additional languages are a plus, especially Chinese).

Experience:

1 year required

Skills:

Laboratory equipment calibration, English

Job type:

Full-time

• procedures.
• Prepare samples, reagents, and solutions according to established protocols.
• Interpret, analyze, and accurately report test results in a timely manner.
• Ensure compliance with laboratory safety standards, quality systems, and regulatory
• Maintain laboratory equipment, perform basic troubleshooting, and coordinate calibration or
• maintenance as needed.
• Document test methods, results, and project activities clearly and accurately.
• Support product development, process improvement, or customer-specific testing activities.
• Participate in project work, managing assigned tasks and timelines.
• Identify analytical issues and contribute to root-cause analysis and problem-solving efforts.
• Collaborate with internal teams to address technical challenges and improve laboratory
• efficiency.
• Provide data MSDS and D&I of products for sale staff e.g. Update MSDS and D&I.
• and prepare to Thai version.
• Work with Department of Industrial works for Hazardous Materials License.
• Procedure of test methods and provide instruction where needed.
• Procedure of technical service works and provide instruction where needed.
• 5S and prepare documents for ISO/9001 system.
• Make sales and service calls with District Sales Managers and Distributors as needed.
• Participates in the evaluation of new chemicals and qualifying lab equipment or test
• apparatus.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Minimum 5 years of experience in Hotel Engineering.
• Proven experience as a Chief Engineer or Assistant Chief Engineer.
• Bachelor s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Strong knowledge of building systems, maintenance operations, and safety regulations.
• Strong leadership, team management skills, and the ability to effectively solve problems on the spot.
• Manage and oversee all operations of the Engineering Department.
• Ensure building systems, machinery, electrical systems, mechanical systems, air-conditioning systems, and equipment are fully operational and well-maintained.
• Plan and control preventive maintenance programs, repair works, and renovation/improvement projects.
• Ensure the safety of the building, electrical systems, and fire protection systems in compliance with relevant laws and regulations.
• Control budgets, expenses, and manage energy usage efficiently.
• Coordinate with contractors and relevant departments.
• Lead and manage the engineering team, including training and staff development.
• Resolve technical issues to ensure maximum comfort and safety for guests.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

Skills:

Assurance, Fast Learner, English

Job type:

Full-time

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between ...
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
• Minimum Qualification(s)You are a good communicator, proficient in English and Thai as this role will cover Thailand market.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Preferred Qualification(s)Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• Presentation skills, good communication and interpersonal skills.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

1 year required

Skills:

Quality Assurance, Assurance, Data Analysis, English

Job type:

Full-time

• Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
• Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
• Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
• Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
• Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
• Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go live within the targeted timeframe.
• Deliver process/product/guideline training to new joiners.
• Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.
• Minimum QualificationsCompletion of Bachelor's degree or above.
• Proficiency in English and Thai as working languages.
• 1 year of experience in Quality Analyst/Quality Assurance, particularly in search engine evaluation.
• Familiarity with search engines, social media algorithms, and SEO.
• Demonstrated computer proficiency with Office software.
• Deep understanding of local culture and internet usage habits.
• Attention to detail and ability to use data analysis to identify trends.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

6 years required

Skills:

Finance, Problem Solving, ERP, English, French

Job type:

Full-time

• Provide administrative support in the preparation of programme work plans, budgets, and proposals on programme implementation arrangements;.
• Provide technical guidance to the CO/MCOs and executing agencies on routine delivery and reporting of programme supported activities and finances;.
• Prepare information for the audit of programmes/ projects and support implementation of audit recommendations;.
• Review programme data from programmes/ projects for the MCO/CO/RO website; and.
• Identify sources and gather and compile data and information for the preparation of documents, guidelines, speeches and position papers.
• Provide administrative support to the financial management of the Programme Unit:Create projects in Quantum system, prepare budget revisions, revise project awards and status; and determine unutilized funds and the operational and financial close of a project;.
• Provide administrative support in monitoring budget preparation and the finances of programmes/projects; including the finalization of FACE forms;.
• Review financial reports; prepare non-PO vouchers for development projects;.
• Process payment for consultants;.
• Maintain internal expenditures control system;.
• Create requisitions in Quantum system for development projects; register good receipts in Quantum system; and.
• Assist in the preparation and follow up of cost-recovery bills in Quantum system.
• Provide administrative support to the Programme Unit:Undertake all logistical, administrative and financial arrangements for organization for meetings, workshops, events, and missions;.
• Make travel arrangements for the Programme Team, including travel requisitions and claims;.
• Prepare public information materials and briefing packets;.
• Assemble briefing materials and prepare powerpoint and other presentations; and.
• Provide guidance and training to Programme Assistants as needed.
• Provide administrative support to Resource Mobilization:Prepare cost-sharing and other agreements; follow up on contributions within the RO resource mobilization efforts; and.
• Organize, compile and process information from donors, RO, and programme team, as inputs to various databases and documents.
• Facilitate knowledge building and knowledge sharing:Provide administrative support synthesis of lessons learnt and best practices related to programme management and finance; and.
• Provide administrative support to the organization of training for the office personnel and partners on programme and operations related issues.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Supervisory/Managerial Responsibilities: No supervisory responsibilities
• Integrity;.
• Professionalism;.
• Respect for Diversity.
• Awareness and Sensitivity Regarding Gender Issues;.
• Creative Problem Solving;.
• Effective Communication;.
• Inclusive Collaboration;.
• Stakeholder Engagement;.
• Leading by Example.
• Good knowledge of programme management.
• Ability to administer and execute administrative processes and transactions.
• Ability to create, edit and present information in clear and presentable formats, including Excell files etc.
• Ability to manage data, documents, correspondence and reports information and workflow.
• Strong financial and budgeting skills.
• Strong IT skills.
• Education and Certification:Completion of secondary education is required.
• Bachelor s degree in business or public administration is desirable.
• Experience:At least 6 years of progressively responsible experience in administration or programme management/support is required.
• Experience in working in a computer environment using multiple office software packages is required.
• Experience in supporting a team is required.
• Experience in the use of a modern web-based ERP System, preferably Oracle Cloud, is desirable.
• Languages:Fluency in English is required.
• Fluency in Thai is required.
• Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).
• In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
• At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
• If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
• UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.).
• Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.

Skills:

Express, Payroll, Work Well Under Pressure, English

Job type:

Full-time

• Time Attendance City Ops, Middle Mile, Service Point.
• Summary Report Attendance.
• Add finger scan.
• Add FTE/Temp leave rights (Empeo, HRIS).
• Information of employees who are late, absent from work for issuing warnings.
• Report Attendance for incentives.
• Report Attendance for payroll.
• Report Attendance Costing Team, Analytic Tea.
• Requirements: At least 1 year Time Attendance Experience.
• Multi-tasked, and able to work well under pressure.
• Good in Excel, Google sheet, PowerPoint, etc.
• Able to communication in English.

Skills:

Sales, Sharepoint, Purchasing

Job type:

Full-time

• Increase profit of AFS department by Explain & Promote Service packages.
• Provide Monthly report activities, Technical Reports, Equipment Audit Reports, Thread production report all machines of responsible countries to AFS Supervisor.
• Provide Monthly E-ticket quantity of activity with responsible county (MTBF - MTTR - Maint. Cost).
• Identify recurrent equipment problems and transfer data to AFS Supervisor.
• Provide Preventive Maintenance Schedule and actual for all equipment in considered scope of responsibility.
• Installation and commissioning of all Dextra equipment-Responsible country.
• Provide recommendations on the location, positioning of the equipment, working racks, services etc.
• Installation & commissioning of the equipment supplied by DEXTRA, & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04).
• Providing training modules onsite or E-training modules & associated training certificates.
• Provide the list of recommendations on Preventive Maintenance, spare parts & consumables stocks to customers.
• Troubleshooting/Preventive Maintenance/ Servicing Missions Audit customer.
• Trouble Shooting: once E-ticket created. Ensure communication with customer and provide remote support to customer (step by step method, etc.). Once completed provide recommendation for spare part & tools.
• Ensure periodical customers audit & provide report & clarifications to customer.
• Preventive Maintenance Perform preventive maintenance L3 100% of Dextra machines.
• Preventive Maintenance Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properly.
• Corrective Maintenance: Maintain Dextra equipment aligned with Dextra Standard. (Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.
• Service mission and Audit customer.
• Perform & provide the technical Analysis that must perform the service mission onsite.
• Refurbishment Standard machines.
• Every 6 months, Perform a full audit of all Dextra machine condition. If machine must be refurbished.
• Provide Audit report with Listing required operations, components, materials, quantities, and estimated budget to set the equipment to standard operating condition.
• QUALIFICATIONS REQUIREMENTS: Bachelor s degree in engineering or related field.
• Experience in customer service role would be beneficial.
• Experience in quality control / inspection would be beneficial.
• Experience on abroad project would be beneficial.
• Very good command of spoken and written.
• Proficiency in Microsoft Office.
• Willingness / ability to travel regularly (30% to 50% of the time) in his geographical area, for periods of 2 to 5 consecutive days.
• Ability to work on project supervision field.
• Electrical / Mechanical / Automation / Hydraulic knowledge.

Skills:

Risk Management, Compliance, Project Management, English

Job type:

Full-time

• Being a Business Partner to manage end to end Supply Chain with various stakeholders such as Commercials, Demand Hub, Supply Hub, Logistics Control Center, Import Control Tower, Customs Broker and Distributor to ensure stock availability and supply continuity to serve customers and patients in Thailand.
• Management of Customer Service, order processing, on-time-in-full delivery through distributor.
• Management of warehouse and distribution through distributor.
• Management of Inventory/ SLOB, write off and provisions.
• Management of inbound shipments, customs clearance and importation process through Import Control Tower and Customs Broker.
• Management of new product launch, pack change and local repacking.
• Management of P&L and savings.
• Oversight Third Party Logistics Services Providers and performance management.
• Risk management.
• Management of safety, quality, and compliance.
• Work with cross functions in Local, Regional, and external parties to deliver performance and services.
• Project Management.
• Continuous improvement i.e. portfolio/inventory optimization, cost efficiency, waste reduction, digitalization, automation and Gen AI..
• Why You?.
• This role is based on-site in Thailand with a hybrid working arrangement available after probation, subject to business needs. You will join a supportive team that values learning and personal development. You will have clear chances to grow into broader supply chain, operations or commercial roles.
• Basic Qualification.
• Minimum Bachelor s Degree in related field of study.
• 8 years and above experiences in Supply Chain Management roles.
• Experienced / excellent knowledge in end to end Supply Chain Management (i.e. demand forecasting, supply planning, logistics and import, warehouse & distribution, customer services etc.).
• Experienced in managing and oversight Third Party Logistics Providers and Performance Management.
• Excellent communication in English.
• Excellent interpersonal skills.
• Strong data literacy and analytics.
• Strategic thinking.
• Problem solving, exception management.
• Stakeholder and people management.
• Continuous improvement mindset.
• Transformation with digitalization, process automation, robotics and Gen AI.
• Preferred Qualification
• If you have the following characteristics, it would be a plusExperience working in the healthcare, pharmaceutical, or fast-moving consumer goods sectors.
• Knowledge of warehouse management systems and transport management systems.
• Experience with continuous improvement methods such as Lean or Six Sigma.
• Formal supply chain or logistics certification.
• Familiarity with import/export regulations and customs processes in Thailand.
• Track record of delivering projects that improved service levels or reduced costs.
• What success looks likeHigh on-time-in-full delivery rates and low order error rates.
• Positive customer feedback and strong internal stakeholder relationships.
• A motivated, well-trained customer service team achieving clear KPIs.
• Reduced logistics costs through improved processes and partner management.
• How to apply
• If this role speaks to you, please submit your CV and a short cover letter explaining how your experience matches the role. We are excited to hear how you can contribute to our mission and grow with us.
• Why GSK?.
• Uniting science, technology and talent to get ahead of disease together.
• GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
• People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
• We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
• Important notice to Employment businesses/ Agencies.
• GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Job type:

Full-time

• Execute complex installation, maintenance, and repair services on customer equipment while maintaining highest quality standards.
• Provide expert technical guidance during commissioning, testing, and troubleshooting of sophisticated equipment.
• Identify and implement solutions for complex start-up challenges while building strong customer relationships.
• Proactively recognize and recommend equipment upgrades and new product opportunities to enhance customer operations.
• Contribute to service growth by identifying new opportunities during customer site visits.
• Technical expertise in equipment installation, commissioning, and maintenance.
• Strong problem-solving abilities with attention to detail and quality.
• Outstanding customer relationship management and communication skills.
• Ability to work independently while maintaining team collaboration.
• Dedication to continuous learning and staying current with technical developments.
• Hands-on experience with cutting-edge technical equipment and systems.
• Opportunity to build and maintain valuable customer relationships.
• Professional growth through diverse technical challenges and projects.
• Supportive team environment fostering knowledge sharing and development.
• Dynamic role combining technical expertise with customer interaction.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 40 billion global revenue
• 9% organic growth
• 150 000+ employees in 100+ countries.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Experience:

1 year required

Skills:

Assurance, English

Job type:

Full-time

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications ...
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
• Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.
• Minimum QualificationsCompletion of Bachelor's degree.
• Relevant internship experience in Policy, Trust & Safety, or Quality Management, or candidates with 1+ years of working experience in Quality Assurance, Training, or Editorial Review.
• Strong command of English with exceptional attention to detail, clarity, and linguistic consistency.
• Demonstrated ability to interpret and enforce complex guidelines or policies in writing-focused workflows.
• Analytical thinker with experience evaluating qualitative content and using data to inform process improvements.
• Ability to design and deliver interactive, engaging training materials and sessions.
• High level of self-motivation, solution-oriented thinking, and ability to multi-task, prioritize, and meet strict deadlines in a fast-paced, collaborative environment.
• Preferred QualificationsPrior experience in Content Moderation, AI operations, or Technical Writing is a significant plus.
• Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
• Expertise in content moderation policy, operational guideline development, and enforcement workflows.
• Experience collaborating with Policy, Product, Governance, Engineering, or Training teams.
• Knowledge of scenario coverage, positive/negative balance, and dataset validation.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.