เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Assurance, Public Speaking, English

ประเภทงาน:

งานประจำ

• Managing a team of QAs in the LOB/Program.
• Share feedback with the agents on all people related defects (Quality Audits) / Failed audits, along with the QAs, whenever needed.
• (Triad Session)Review The Reviewer activity to enssure less or no variance in the audits done by the team.
• Governing Dispute Managemnet Process.
• Managing internal & external stakeholder expectations.
• Training and Refreshers coordination with the training team for new/existing QAs.
• Support and mentor new QAs & managing their monthly scorecard.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Conduct weekly quiz and spot checks on new updates & common defects (Identified Audit defects).
• Sharing weekly/monthky performance dashboard.
• Working on weekly/monthky and quarterly review decks & present them to the clients with the supervisor.
• Conducting quality sessions with new hires.
• Requirements Minimum of 2 year of experience as a Quality Analyst Supervisor.
• Mandatory language proficiency in Thai and English.
• Experience in preparing and presenting written project status reports and executive briefings.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational and time management abilities.
• Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Ensuring timely completion of all client deliverables.
• Prepare reports, analysis, trend & run project when required to improve quality performance.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Problem Solving, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Fluent in both English and Chinese (for CN-EN Call Center).
• Proficient in navigating multiple computer systems while actively lisgtening, engaging in conservation, and accurately updating customer information.
• Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
• Excellent communication skills with a service-minded attitude and professional appearance.
• Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
• Flexible working on varied schedules, including weekends or overtime, besed on business requiments.
• Computers are literate and familar with CRM or customer service management systems.
• All applicant must successfully pass a background check.
• Knowledge, Skills, and Competencies Required.
• Good command of English communication skills in speaking, reading, and writing.
• Strong negoriation skills.
• Problems-solving ability with sound judgment and decisiveness.
• Emotional control and the ability to remain calm under pressure.
• Service-minded attitude with a strong sense of responsibility.
• Excellent interpersonal and teamwork skills.
• Other qualifications as may be specified by Thailand Privilege Card Co., Ltd. for the positions.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Location: Park Ventures Ecoplex, BTS Ploenchit, Bangkok
• Working Hours: Mon - Fri, 09:00 - 18:00
• Salary: 22,000 - 28,000 THB
• สัญญาจ้างเริ่มต้น 4 เดือน (หลังจากนั้นต่อเป็น 1 ปี).
• ดูแลและแก้ไขปัญหาอุปกรณ์Networkในออฟฟิศ
• จัดการระบบ Hyper-V และ Veeam Backup
• Administer Microsoft Admin Center & Microsoft Entra
• ดูแลคอมพิวเตอร์, ปริ้นเตอร์, และอุปกรณ์ห้องประชุม
• ช่วยเหลือผู้ใช้งานเกี่ยวกับปัญหา IT และ Microsoft O365
• ประสานงานกับบริษัทในเครือหรือ Vendor ภายนอกเพื่อแก้ไขปัญหา.
• ป.ตรี สาขา Computer Science / IT หรือใกล้เคียง
• มีประสบการณ์ 2-3 ปีใน IT Support / Helpdesk
• มีประสบการณ์โรงแรม จะพิจารณาเป็นพิเศษ
• สามารถสื่อสารภาษาอังกฤษได้ (สัมภาษณ์งานเป็นภาษาอังกฤษ)
• เชี่ยวชาญ Microsoft 365, Hyper-V, และอุปกรณ์เครือข่าย
• ใจรักการแก้ปัญหาและบริการลูกค้า
• พร้อมเริ่มงาน ทันทีจะได้รับการพิจารณาเป็นพิเศษ.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Public Relations, Marketing Strategy, Social media, English

ประเภทงาน:

งานประจำ

• Work with the local leadership and Head of Marketing to shape media and communications strategy, plan editorial pipeline and carry out media engagement for BCG across the priority media channels for coverage in key publications.
• Focus on building relationships with local Thailand media and regional/international media based in Thailand.
• Identify key events and conferences in Thailand and SEA for our spokespersons to join, speak at and network.
• Identify key industry organizations our spokespersons should be members of, or that BCG should collaborate with for co-branded initiatives.
• Work with and provide counsel to the senior leadership team, based on the marketing strategy that is aligned with business priorities.
• Develop and manage bespoke client-focused engagements that showcase BCG s expertise and experience to the desired target audience.
• Take the lead in end-to-end event/webinar management, from agenda-setting to post-event follow-up, for priority BCG engagements.
• Create/coordinate high-quality print and electronic communications for BCG s clients (direct mail, web, brochures, etc.) and the public at large for country-specific and regional distribution. Draft and/or edit op-eds, articles, publications, social media posts, and other marketing documents when required.
• Liaise with translators, and review marketing documents (e.g. op-eds, articles, written interview responses) translated from English to Thai to ensure translation quality aligns with business standards and requirements.
• Take the lead in drafting and distributing a quarterly marketing newsletter tailored specifically for Bangkok, collaborating closely with the local leadership team to curate content relevant for each issue.
• Work with AP Marketing and global practice area marketing teams to amplify BCG SEA activities to the wider BCG community.
• Lead and coach marketing administrators and executive assistants who support event management for Marketing events.
• What You'll Bring.
• YOU SHOULD HAVE.
• Experience in Communications Marketing and a strong grasp of traditional and digital media with 5-7 years of related industry experience (In-house/agency).
• Excellent oral and written communication skills, along with the ability to analyze information and present data in a meaningful way.
• Clarity, tact, professionalism, maturity and consensus building skills - in writing, speaking and presenting information.
• Exceptional organizational and project management skills combined with an ability to multi-task and adapt quickly in a fast-paced and demanding environment.
• A keen sense of the market landscape and your finger on the pulse of current events, topics, and trends in Thailand relevant to our business.
• An ability to provide cultural or market-specific insights for Thailand.
• An ability to work independently and take initiative.
• Strong attention to detail, accurate and thorough.
• Bilingual fluency or business-level proficiency in English and Thai required.
• Be willing to travel (occasional travel within the SEA region).
• PREFERABLY YOU ALSO HAVE.
• A strong network of relationships with local Thai business media.
• Experience working in a similar capacity within the professional services industry / corporate communications/public relations consultancy.
• Experience dealing with senior level stakeholders (internal or external).
• IN RETURN, YOU LL GET.
• An opportunity to be part of a regional team covering six diverse markets in Southeast Asia.
• The freedom to contribute to shaping our practice; as a fairly new marketing team in a fast-growing region, we have the chance to chart our own path and make up the rules as we go along.
• Exposure to working with various cross-functional global teams and senior stakeholders with diverse expertise areas across international markets.
• The unique position of working with both local and international/regional media.
• To be part of a spirited team that values ideas and welcomes innovation, a flat organization with no hierarchies.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer. Click here for more information on E-Verify.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Project Management, SQL, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to communicate in English and Thai fluently to support client relationship management in this region.
• Experience working within an Industry Vertical and knowledge of its digital key trends and business challenges along with the familiarity with the advertising industry and technologies.
• Experience in SQL.
• Experience in project/program management with the ability to work separately and manage multiple complex projects.
• Ability to understand technical concepts and effectively communicate them to a non-technical audience.
• Excellent collaboration skills, with the ability to work actively with other groups in organization (e.g., Sales teams, Solution Engineers, etc).
• Excellent problem-discovery, problem-solving, analysis, and communication skills.
• gTech Ads team takes a creative, collaborative, and customer-centric approach to provide foundational tech services and forward-looking business solutions to advertisers. Through technical consultation and implementation of tech and media solutions, gTech Ads helps customers attain their business objectives while building long-term capabilities.
• As an Advertising Solutions Architect, you will work closely with our sales teams and customers to understand their priorities and business objectives to architect technical and media solutions on top of the Google advertising ecosystem.
• You will drive executive-level customer interactions and discover relevant problems. You develop and apply your deep expertise of Google advertising products to solve customer marketing objectives separately. You understand customer tech infrastructure and Google Product and Systems to design solutions that integrate seamlessly with the customer ecosystem. You develop expertise in an industry vertical and are able to advocate for solutions that solve for the industry challenges and scale them.
• Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
• To learn more about gTech, check out our video.
• Engage with external clients and internal sales stakeholders to identify customer business objectives and marketing objectives through consultative approach.
• Lead client meetings to explore opportunities for Service Plans and Standalone Solutions which help our customers achieve their business objectives.
• Develop deep expertise of the Google Advertising Products and Customer Infrastructure to be able to architect technical solutions on top of them to meet customer needs.
• Lead complex multi quarter technical projects by collaborating closely with cross functional internal and external teams (technical and non technical team members).
• Build trusted technical advisory relationship with customers and internal sales stakeholders. Discover media activation opportunities arising from implementation of technical solutions.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.