เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Digital Marketing

ประเภทงาน:

งานประจำ

Join WPP, the trusted growth partner for the world's leading brands. Explore careers across media, creativity, production and enterprise solutions - powered by exceptional people and WPP Open, our pioneering AI-driven marketing platform. Shape iconic brands, work with extraordinary talent and grow your career worldwide.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Project Management, Digital Marketing, Google Ads

ประเภทงาน:

งานประจำ

• The Parq Building.
• Overview.
• Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more.
• Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whether you're building your first career in food service or bringing years of expertise to the table, Minor Food offers the scale of a global operator with the energy and opportunity of a company that's still very much on the move.
• Assistant Manager-Media Excellence is responsible for building and advancing the organization's media capabilities across all brands. Acting as the company's media capability lead, this role enables brand teams to maximize media effectiveness through strategic consultation, audience expertise, platform knowledge, and media adoption technology.
• Working closely with brand teams, media agencies, CRM, technology teams, and platform partners (e.g. Meta, Google, TikTok), the role drives media best practices, identifies new media opportunities, strengthens audience activation capabilities, and ensures effective execution of paid media campaigns for strategic business initiatives.
• Media Capability & Consultation.
• Serve as the organization's media expert, providing consultation and recommendations on media planning, audience strategy, campaign objectives, and performance optimization.
• Review and challenge media plans to ensure alignment with business objectives, audience strategy, and platform best practices.
• Develop media playbooks, governance, and best practices to continuously improve media capabilities across brands.
• Educate and support brand teams on media trends, platform capabilities, and evolving digital advertising practices.
• Audience & Media Technology.
• Collaborate with CRM and technology teams to enable first-party audience activation and media technology initiatives across digital platforms.
• Manage and maintain CRM audience segments across advertising platforms (e.g. Meta, Google, TikTok) to support campaign targeting and activation.
• Monitor platform capabilities, advertising technologies, and algorithm updates to identify opportunities for optimization and innovation.
• Support troubleshooting of audience, tracking, platform, and campaign-related issues across brands.
• Platform Partnership & Innovation.
• Act as the primary point of contact with media platforms including Meta, Google, TikTok, and other key partners.
• Build strong relationships with platform partners and media agencies to stay ahead of new advertising products, media solutions, and industry trends.
• Identify and introduce new media initiatives, technologies, and innovative approaches for brands to pilot and scale.
• Campaign Execution & Performance.
• Lead paid media planning and execution for new brands, catering businesses, corporate campaigns, and other strategic initiatives.
• Coordinate with media agencies to ensure campaigns are implemented accurately and optimized toward business objectives.
• Monitor campaign performance, prepare performance reports, and provide actionable recommendations to business stakeholders.
• Project Management.
• Lead or support cross-functional media and digital marketing projects.
• Coordinate with internal stakeholders, agencies, and external partners to ensure successful project delivery.
• Bachelor's degree in marketing, Communications, Business Administration, or related fields.
• 4-6 years' experience in digital media, performance marketing, media agency, or related fields.
• Strong understanding of media planning, audience strategy, digital advertising platforms, and media technology.
• Hands-on experience with Meta Ads Manager, Google Ads, TikTok Ads Manager, GA4, or other digital analytics platforms.
• Experience working with CRM audiences, audience activation, or first-party data is an advantage.
• Strong analytical, stakeholder management, communication, and project management skills.
• Proactive, curious, and passionate about digital innovation and emerging media trends.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Digital Marketing, Public Relations, Power point, SEO, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Serve as the key strategic contact for assigned e-commerce clients.
• Understand client business goals and translate them into actionable digital marketing plans.
• Lead client communications and performance reviews.
• Provide clear briefs and direction to internal teams.
• Maintain strong client relationships and ensure high satisfaction.
• Campaign & Project Coordination.
• Oversee and manage the execution of campaigns across various platforms.
• Collaborate with internal teams including media planners, creatives, SEO, CRM, and marketplace specialists.
• Ensure campaigns are launched on time, within budget, and meet quality standards.
• Monitor progress, troubleshoot issues, and ensure alignment with overall strategy.
• Media, SEO & CRM Collaboration.
• Coordinate with MPS (Media Planning Specialist) to develop strategic media plans.
• Review and ensure the completeness and quality of media plans before presentation to clients.
• Ensure SEO and CRM initiatives are aligned with overall campaign objectives.
• Facilitate integration of media, SEO, and CRM efforts to drive performance.
• Platform Expertise & Strategy.
• Leverage platform-specific knowledge across Meta, Google, TikTok, Shopee, Lazada, and other online media.
• Advise clients on platform trends, ad formats, and marketplace best practices.
• Guide optimization strategies to improve ROAS, conversion rates, and customer engagement.
• Reporting & Analysis.
• Review and consolidate campaign performance data and reports.
• Analyze metrics such as GMV, ROAS, CTR, and CPC to derive actionable insights.
• Present reports and strategic recommendations to clients.
• Use data to inform future media planning and creative direction.
• Bachelor's degree in communications, marketing, public relations, or a related field.
• 3-4 years of experience in digital marketing, client servicing, or performance marketing (e-commerce or agency background preferred).
• Strong understanding of online media platforms including Meta, Google, TikTok, Shopee, and Lazada.
• Strong analytical mindset with the ability to leverage data for decision-making.
• Strong understanding of marketing communication theory and principles.
• Ability to think strategically and creatively.
• Excellent written and verbal communication skills.
• A self-starting attitude - the ability to work independently and take initiatives.
• Ability to manage multiple projects simultaneously.
• Good command of MS Office, MS-EXCEL, MS-POWERPOINT, MS-WORD.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• วางแผนและบริหารการซื้อสื่อ (Media Planning & Buying) ให้สอดคล้องกับกลยุทธ์ทางการตลาด และวัตถุประสงค์ของแคมเปญ เพื่อให้เกิดประสิทธิภาพสูงสุดทั้งในด้านการเข้าถึงกลุ่มเป้าหมายและความคุ้มค่าของงบประมาณ.
• ศึกษา วิเคราะห์ และเลือกใช้ช่องทางสื่อที่เหมาะสม (ทั้ง Online และ Offline) ตามพฤติกรรมของกลุ่มเป้าหมายและลักษณะของสินค้า.
• ประสานงานและเจรจาต่อรองกับพันธมิตรทางสื่อ (Media Partners / Vendors) เพื่อให้ได้อัตราค่าลงสื่อและสิทธิประโยชน์เพิ่มเติมที่เป็นประโยชน์ต่อแบรนด์หรือแคมเปญ.
• จัดทำและนำเสนอ Media Plan ต่อทีมงานภายในและลูกค้า โดยอธิบายเหตุผลเชิงกลยุทธ์และแนวทางการเลือกใช้สื่อ.
• ตรวจสอบความถูกต้องของสิทธิประโยชน์และเงื่อนไขการใช้สื่อในแต่ละช่องทาง เพื่อให้มั่นใจว่าการซื้อสื่อเป็นไปตามที่ตกลงไว้.
• ติดตามผลการใช้สื่อ และจัดทำรายงาน Media Evaluation เพื่อประเมินประสิทธิภาพและผลลัพธ์ของสื่อในแต่ละแคมเปญ.
• จัดทำ Campaign Performance Report และสรุปผลการดำเนินงานให้แก่ทีมการตลาด (Marketing / Brand Team) เพื่อใช้เป็นข้อมูลในการปรับปรุงกลยุทธ์การสื่อสารในอนาคต.
• รวบรวมและอัปเดตข้อมูลแนวโน้มของตลาดสื่อ (Media Trend) เพื่อเสนอแนวทางหรือโอกาสใหม่ๆ ในการสื่อสารแบรนด์.
• ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย.
• ปริญญาตรีด้านนิเทศศาสตร์ สาขาการโฆษณา หรือสาขาอื่นๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Media Planning, Media Buying, Marketing Communication หรือ Advertising อย่างน้อย 5-7 ปี.
• มีประสบการณ์ด้าน Online Media, Offline Media, Event Media หรือ Sponsorship Management.
• มีประสบการณ์ในการบริหาร Media Budget และเจรจาต่อรองกับ Media Partners.
• หากมีประสบการณ์ในธุรกิจ Agency, Media Agency, Entertainment หรือ Event Business จะได้รับการพิจารณาเป็นพิเศษ.
• สามารถทำงานภายใต้แรงกดดันและบริหารหลายโครงการพร้อมกันได้.
• มีทักษะในการสื่อสาร เจรจาต่อรอง และการประสานงานอย่างมีประสิทธิภาพ.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Our customer-experience-centric Social Media team is growing and we are looking for a Social Media Team Manager with a strong focus on Online Reputation Management (ORM). In this role, you will wear two hats: leading ORM strategy - including social listening, monitoring, analysis, and optimization - while also managing a team of social media agents for day-to-day operations. This is a unique opportunity to help shape and grow Agoda's social media function, with significant scope to build something meaningful.
• Online Reputation Management & Monitoring.
• Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to.
• identify.
• potential business.
• impact.
• Synthesize complex social data from multiple sources into clear ORM summaries, recommendations, and decision-ready materials for stakeholders.
• Develop, document, and maintain ORM playbooks, escalation templates, and investigation frameworks; ensure governance and.
• controls.
• Track mitigation plans and ensure.
• timely.
• follow-up on action items and unresolved reputational risks.
• Reporting & Data Analysis.
• Analyze social media dashboards and platform data to.
• identify.
• trends, root causes, and performance opportunities.
• Prepare robust social listening and ORM reports for senior stakeholders, highlighting key signals, ongoing initiatives, and actionable insights.
• Leverage data tools (SQL, Tableau, or equivalent) to build and.
• maintain.
• reporting frameworks that support operational decision-making.
• Team Management & Operational Collaboration.
• Manage and develop a team of social media agents - coach, mentor, motivate, and evaluate performance on a regular basis.
• Identify.
• performance gaps, formulate action plans to address them, and monitor outcomes to ensure success.
• Continuously.
• monitor.
• traffic and service levels; highlight discrepancies and take immediate corrective action.
• Assist.
• with planning and organizing proper coverage and staffing alignment.
• Partner with WFM, QA, and cross-functional teams on key operational initiatives and document learnings.
• Process Improvement & Ownership.
• Drive continuous improvement in social listening workflows,.
• monitoring.
• processes, and post-incident learnings.
• Lead cross-department working group discussions and provide post-mortem reviews for reputational and operational incidents.
• Improve internal processes by.
• identifying.
• recurring pain points, operational gaps, and opportunities to standardize ORM management.
• Supervise quality assurance processes and related training of team members to ensure consistent, high-quality customer service.
• Act as backup to the Operations Manager when needed.
• 6+ years of total blended experience in social media, social care, or online reputation management, with a minimum of 2 years in a people management or managerial role; experience working with operational or contact center data is an advantage.
• Social Care & ORM.
• expertise.
• Strong, hands-on experience managing social media channels as a customer service function and.
• demonstrated.
• experience in ORM - social listening, brand monitoring, reporting, and driving improvement actions based on insights.
• Social media tools.
• proficiency.
• Proficiency.
• in Sprinklr or equivalent social media management and listening platforms (e.g., Meltwater, Sprout Social), with end-to-end working knowledge of the tool.
• Proficiency.
• in SQL, Tableau, and other data platforms, alongside Microsoft products including Word, Excel, and PowerPoint.
• Explain technical and social media findings to non-technical stakeholders; produce concise, executive-level summaries and reports.
• Ability to translate social listening and ORM insights into actionable improvement strategies and operational recommendations.
• Deliver.
• timely.
• analysis,.
• maintain.
• operational cadences, and manage multiple initiatives effectively across different timelines.
• Trusted.
• partner.
• across multiple functions; reliable under pressure.
• Demonstrated.
• ownership, accountability, and resilience under ambiguity in fast-paced, dynamic, multicultural environments.
• English.
• proficiency.
• Excellent command of spoken and written English; the ability to speak and write in any.
• additional.
• language will be preferred.
• experience configuring,.
• optimizing., or scaling social listening or ORM platforms.
• Background in corporate communications, brand management, or community management.
• Knowledge of Agoda products and customer service procedures.
• 5-day work week (weekends may be included) with rotating shift schedule (shifts rotate throughout the week). Additional working hours may be required based on specific business needs.
• We welcome applications from Bangkok, Thailand and Kuala Lumpur, Malaysia. Strong preference for candidates already based within the respective country. Relocation support eligibility is subject to confirmation.
• Application Screening by Recruiter --> Recruiter Phone Screen --> SHL Assessment --> Round 1 Interview (Regional Manager) --> Final Interview (Senior manager).
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Leadership Skill, eCommerce, English, Thai

ประเภทงาน:

งานประจำ

• Growth & Profitability Strategy: Develop and execute full-funnel media plans that maximize revenue while optimizing the cost of acquisition to ensure bottom-line profitability.
• Sustainable Budget Management: Lead the allocation and forecasting of media investments to ensure consistent and sustainable growth across all digital channels.
• Financial Performance Tracking: Monitor and analyze media investment efficiency (ROAS/ROI) to ensure all campaigns meet the brand's financial health standards.
• Data-Driven Optimization: Use analytical thinking to translate complex data into actionable insights, improving campaign performance and investment returns.
• Marketplace & Social Mastery: Oversee strategic media execution across Google, Meta, TikTok, and Marketplaces (Shopee, Lazada) to capture growth opportunities.
• Leadership & Mentorship: Lead and develop the team's technical and soft skills, fostering a result-oriented culture that delivers "WOW" service to clients.
• Key Requirements.
• 5-8 years of experience in Media Planning or Digital Strategy, with a strong focus on Growth and Profitability.
• Financial Acumen: Excellent ability to manage large-scale budgets and understand the business impact of media spending.
• Analytical Thinking: Proven expertise in data modeling (Excel, GA4) to drive strategic decisions and sustainable outcomes.
• Result Oriented: A high level of accountability and a track record of meeting or exceeding commercial KPIs.
• Strategic Communication: Strong presentation skills in English and Thai, capable of influencing senior stakeholders.
• Ecommerce Expertise: Deep understanding of the SEA digital ecosystem and how media drives sustainable sales growth.

ทักษะ:

Business Development, Cloud Computing, Web Services, Procurement

ประเภทงาน:

งานประจำ

Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic relationships with key Digital Native customers in Thailand? Do you have the business acumen and track record managing complex, fast-moving accounts to help establish Amazon as a valued partner? Have you demonstrated delivering results within high-performance sales organizations? Are you well established leading internal teams to execute account strategies through informal leadership? The Telco, Media, Entertainment, Gaming, Software & Internet (TMEGS) team is looking f ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Development, Project Management

ประเภทงาน:

งานประจำ

What You Can Expect: TMS enhancement Accountable for driving TMS enhancements to significantly boost operational efficiency. Develop and implement a comprehensive, short- & long-term roadmap for system enhancements, including timelines, milestones, and resource requirements to ensure successful delivery. Drive sustainable functionality improvements to meet the evolving needs of global functions and operations. Ensure timely delivery of all demands raised by the operational excellence team and key stakeholders by acting as the accountable liaison to the development team, managing pr ...

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Japanese

ประเภทงาน:

งานประจำ

• Sr.Account Manager(SAM) is the day-to-day point of contact within the agency liaising with clients and managing tasks through the internal system. SAM assures a smooth working process internally and nurtures relationships with clients. Also SAM is responsible for proactively driving business growth by identifying new sales opportunities, executing strategic targeting, and engaging potential clients through various outreach methods, including cold calling, inbound marketing initiatives, and personalized client engagement.
• Design and oversee high-impact performance marketing campaigns specifically focused on Lead Generation using Google Ads (Search/Display) and Meta Ads (Facebook/Instagram).
• Analyze campaign data daily to identify trends, optimize budgets, and reduce Cost Per Lead (CPL) while maximizing conversion quality.
• Manage creative projects including social media content, creative development, and KOL/Influencer campaigns across digital platforms.
• Coordinate with creative, media, and client teams to deliver campaigns that align with brand objectives and business goals.
• Oversee content schedules, production timelines, and KOL execution to ensure quality delivery on time and within budget.
• Proactively drive new business growth by engaging potential clients who need robust our marketing solutions.
• 5+ years of experience in digital advertising, with a strong portfolio of Lead Generation campaigns (Google Ads & Meta Ads are musts).
• Strong with numbers: Ability to calculate, forecast, and explain metrics like Margin, Markup, CTR, CVR, and CPA fluently.
• Proven track record of meeting revenue targets and managing media budgets effectively.
• Excellent communication and strong negotiation skills.
• Business English proficiency is preferred.
• Competitive salary package.
• Provident fund.
• Social and Health Insurance according to the Thai Labor Law.
• Annual salary appraisal.
• Minimum 119 days probationary period.
• Product website.
• https://freakout.net/th/.
• Social Media.
• FB: https://www.facebook.com/FreakOutTH.
• LinkedIn: https://www.linkedin.com/company/freakout-thailand-co-ltd.
• Tiktok: https://www.tiktok.com/@foth0000.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Data Analysis, Recruitment, Data Entry, Automation, Payroll, Oracle, SAP, English

ประเภทงาน:

งานประจำ

• As an.
• HR Digital Solutions Officer., you will support the day-to-day operations of HR systems and data management, while contributing to digital improvement initiatives within the HR function. This role focuses on ensuring accurate HR data, supporting reporting needs, and assisting in enhancing HR systems and processes through digital tools and automation.
• You will work closely with HR teams, IT, and stakeholders to ensure HR systems are e ...
• Job Responsibilities.
• Support the administration, maintenance, and daily operations of HRIS platforms (e.g., SAP SuccessFactors or similar systems).
• Maintain HR data including data entry, updates, user access, roles, and permissions while ensuring data accuracy and integrity.
• Assist in generating and analysing standard and ad-hoc HR reports (e.g., headcount, turnover, KPIs, demographics).
• Ensure consistency of HR data across systems through regular validation and reconciliation.
• Provide system support to HR functions such as Recruitment, Onboarding, Performance Management, Learning & Development, Payroll, and Benefits.
• Assist in preparing user guides, SOPs, and training materials related to HR systems and reporting.
• Support HR users by resolving system-related issues and responding to data/reporting requests.
• Participate in HR digital projects such as system enhancements, module implementations, and process automation.
• Job Qualifications.
• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.
• 1-3 years of experience.
• in HR operations, HRIS, HR data/reporting, or related roles.
• Basic to intermediate experience with HRIS platforms (e.g., SAP SuccessFactors, Workday, Oracle HCM, or similar).
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables; macros is a plus).
• Strong interest in HR data, digital tools, and process improvement.
• Familiarity with data analysis, reporting, or dashboards is an advantage.
• Exposure to automation tools, AI, or analytics platforms is a plus.
• Strong analytical thinking and attention to detail.
• Good communication and stakeholder coordination skills.
• Able to work independently and collaboratively in a team environment.
• Good command of English (both written and spoken).
• Fluent in written and verbal English (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Product Development, Project Management

ประเภทงาน:

งานประจำ

• Requirement Gathering & Analysis Work closely with business users and stakeholders to gather requirements, understand pain points, and define project objectives. Translate business needs into clear and actionable requirements.
• Process Design & Optimization Design and improve As-Is and To-Be workflows, business processes, and user journeys. Identify opportunities to streamline operations, enhance customer experience, and improve efficiency.
• Project Planning & Management Develop project plans, timelines, milestones, and deli ...
• Monitor project progress and ensure projects are delivered on time and aligned with business objectives. Track project scope, dependencies, and resource requirements.
• Cross-Functional Coordination Coordinate and collaborate with business teams, IT teams, developers, vendors, and relevant stakeholders. Facilitate discussions to align requirements, priorities, and project expectations.
• Documentation Prepare and maintain project documents, process flows, workflow diagrams, meeting minutes, functional specifications, and related materials.
• Project Reporting Provide regular project status updates, progress reports, and key insights to management and stakeholders. Monitor project outcomes and recommend improvements where appropriate.
• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Experience in project management, business analysis, process improvement, system analysis, or digital product development.
• Experience working with digital platforms, online services, or technology-related projects is a strong advantage.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficiency in process mapping and project management tools.
• Excellent communication, presentation, stakeholder management, and coordination skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Good personality, collaborative mindset, and a strong can-do attitude.
• Near BTS Saladaeng, MRT Silom.
• Welfare and Benefits.
• Health insurance.
• Life / Accident Insurance.
• Dental insurance.
• Provident Fund.
• Staff training and development.
• Social security.
• Performance-based bonus.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Accounting, Automation, ERP

ประเภทงาน:

งานประจำ

• Drive digital transformation across Supply Chain and IT by leveraging technology, data, and process innovation to enhance efficiency and deliver sustainable business value.
• Develop and execute digital transformation strategy, roadmap, and initiatives aligned with corporate objectives.
• Lead process improvement and re-engineering efforts using digital technologies and automation.
• Act as a key liaison between business units, IT teams, and external partners to translate business needs into digital solutions.
• Manage and oversee major transformation projects (e.g., ERP, Supply Chain Digitalization, Data & Analytics, Automation).
• Prepare and evaluate business cases, feasibility studies, and investment analyses for digital initiatives.
• Monitor project performance and conduct post-implementation reviews to ensure value realization.
• Design and track KPIs and dashboards, reporting progress to senior management and relevant committees.
• Drive change management initiatives to ensure adoption of new systems and processes.
• Build digital, data, and process capabilities across teams and business units.
• Establish and enhance governance frameworks for digital and IT across the organization.
• Education.
• Bachelor's or master's degree in Business Administration, Engineering, Information Technology, Economics, or related fields.
• Experience & Knowledge.
• Proven experience in Digital Transformation, IT Project Management, or Business/Process Transformation.
• Strong understanding of Supply Chain, Operations, or ERP systems is a plus.
• Knowledge of finance, accounting, and investment analysis.
• Experience working with senior management and steering committees.
• Skills & Competencies.
• Strong project management and cross-functional coordination skills.
• Strategic thinking with strong analytical and problem-solving capabilities.
• Excellent communication and executive-level presentation skills.
• Ability to work under pressure and manage priorities effectively.
• Growth mindset with adaptability and continuous learning orientation.
• LocationAble to work at Don Mueang office and across other locations, including Bang Sue office and manufacturing sites.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Digital Marketing, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• This role works closely with Marketing, Commercial, Revenue Management, CRM, IT and external partners to improve digital campaign performance, booking conversion, customer experience and ancillary sales.
• Digital Commerce & Customer Journey.
• Support the commercial performance of Nok Air's website and mobile application as direct booking channels.
• Monitor and improve the end-to-end customer journey across web and mobile platforms.
• Coordinate website and mobile application enhancements with IT teams, technology partners and external vendors.
• Gather and document business requirements for digital product improvements.
• Maintain and update digital assets, landing pages and campaign content to support bookings and ancillary sales.
• Monitor website performance, booking conversion, customer drop-off points and digital customer experience.
• Support mobile application growth through App Store Optimization, user acquisition, activation and engagement initiatives.
• Assist with user acceptance testing and the implementation of new digital features.
• Performance Marketing & Customer Acquisition.
• Execute digital marketing campaigns to increase qualified website traffic, mobile application usage and direct bookings.
• Support the planning, implementation and optimization of paid media campaigns across Google Ads, Meta, TikTok, YouTube, Display and other digital channels.
• Coordinate SEO, SEM, GDN, paid social media and remarketing activities.
• Monitor campaign budgets, audience targeting, bidding strategies and media performance.
• Work with agencies and creative teams to develop campaign materials and digital content.
• Conduct A/B testing on advertisements, landing pages, campaign messages and customer journeys to improve conversion.
• Support promotional campaigns, route launches and other commercial initiatives across digital channels.
• Analytics & Performance Reporting.
• Track digital performance indicators including website traffic, conversion rate, bookings, DAU, MAU, retention, ROAS, CAC and ancillary attachment rates.
• Analyze customer behavior, campaign performance and booking funnel data to identify improvement opportunities.
• Prepare regular digital performance reports, campaign summaries and actionable recommendations.
• Monitor campaign tracking, analytics tagging and data accuracy across digital platforms.
• Coordinate with Marketing, Revenue Management, Commercial, CRM and IT teams to support integrated digital growth initiatives.
• Support the management of media agencies, technology vendors and other digital partners.
• Bachelor's degree in Marketing, Business Administration, Digital Marketing, Digital Commerce or a related field.
• 4-6 years of experience in Digital Marketing, Digital Commerce, E-commerce, Performance Marketing or Growth Marketing.
• Proven experience managing both digital customer acquisition and digital commerce channels with measurable commercial outcomes.
• Experience participating in or leading website enhancement, mobile application development or digital transformation initiatives from the business/marketing perspective.
• Strong understanding of digital marketing, customer journey optimization, conversion rate optimization (CRO) and digital commerce.
• Hands-on experience with Google Ads, Meta Ads Manager, TikTok Ads, Google Marketing Platform or equivalent digital advertising platforms.
• Experience using digital analytics platforms such as Google Analytics 4 (GA4), Firebase, Looker Studio, AppsFlyer or equivalent to measure and optimize digital performance.
• Strong understanding of SEO, SEM, ASO, GDN, Paid Social, Retargeting and Marketing Automation.
• Strong commercial mindset with the ability to translate marketing initiatives into digital revenue growth.
• Experience working cross-functionally with IT, UX/UI, technology vendors, media agencies and commercial teams.
• Strong analytical, project management and stakeholder management skills.
• Experience in airline, OTA, travel, retail, e-commerce or other consumer digital businesses will be an advantage.

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Design and understand end-to-end process of product management as a product owner (unsecured product).
• Promote adoption through digital innovation and solution to fit with customers.
• Monitor and analyze the data and trend of products and services in order to enhance and optimize the product image and maximize product profitability.
• Manage related parties to support and meet target financial/ non-financial goals including fulfillment of customer expectation and all regulatio concerns.
• Conduct analysis of portfolio in terms of acquisition and portfolio performance to identify program with increased revenue potential and limited loss.
• Work closely with Risk management and Agile development team to create business opportunity and deliver new financial scheme to the market.
• Bachelor's Degree or higher in Business Admin, Finance, Economic or related field.
• Experience in Lending Product from Banking or any Financial Institution is advantage.
• Good team player with a decent attitude toward hard working.
• Good Communication and Presentation Skills.
• Computer literacy in MS Office; Excel, Power Point, Word.
• Digital Lending Process Manager.
• Responsible for designing, development and implementing all credit process to ensure excellent customer experiences.
• Manage and conduct E2E process improvement projects to resolves business problem for SME/Consumer segment.
• Ensure process re-design, compliance with regulatory requirements and market convention.
• Preparing and handling communication & training materials and be a trainer to train end users for new & improved process.
• Bachelor's Degree or higher in Business Admin, Finance, Economic or related field.
• Experience in Lending Product from Banking or any Financial Institution is advantage.
• Good team player with a decent attitude toward hard working.
• Good Communication and Presentation Skills.
• Computer literacy in MS Office; Excel, Power Point, Word.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Project Management, Risk Management, Negotiation, Procurement, Accounting

ประเภทงาน:

งานประจำ

• Develop and execute the Finance Digital Transformation roadmap, prioritizing initiatives that deliver measurable business value and operational improvements.
• Finance & Procurement Operating Model Transformation.
• Redesign and optimize Finance and Procurement operating models, processes, controls, and ways of working to improve efficiency, effectiveness, and scalability.
• Finance Data, Analytics & Business Insights.
• Strengthen Finance data governance, analytics, and reporting capabilities to enhance business insights, forecasting, and decision-making.
• Finance Systems & ERP Solution Delivery.
• Lead the delivery and optimization of Finance systems and ERP solutions, including SAP S/4HANA and other platforms, to support business processes, controls, reporting, and enterprise integration.
• AI, Automation & Digital Solution Adoption.
• Drive the adoption of AI, automation, workflow, and digital solutions to improve productivity, user experience, and operational performance.
• Technology Partner & Vendor Management.
• Manage technology vendors and implementation partners to ensure innovation, delivery excellence, and value realization.
• Project Delivery & Change Management.
• Lead transformation initiatives from business case development through change adoption, capability building, stakeholder engagement, and benefits realization.
• Governance, Compliance & Risk Management.
• Ensure effective governance, compliance, risk management, budget control, and adherence to company policies, IT standards, and OH&S requirements.
• Professional Experience.
• Bachelor's degree in Finance, Accounting, Engineering, Information Technology, or a related field.
• 10-12 years of experience in Finance, Finance Transformation, Business Partnering, Finance Systems, Business Analysis, and/or related roles.
• Hands-on experience in SAP S/4HANA implementation, ERP transformation, or Finance automation / digital transformation projects.
• Experience with ERP, EPM, FP&A, reporting, analytics, or other Finance technology solutions is an advantage.
• Proven experience in process improvement, transformation, automation, digitalization, and continuous improvement initiatives.
• Experience working in matrix organizations and managing technology vendors and implementation partners.
• Key Skills & Knowledge.
• Strong knowledge of Finance processes, including Financial Accounting, Controlling, Management Reporting, and Treasury, with a focus on digital enablement.
• Hands-on experience with SAP S/4HANA and exposure to ERP, EPM, FP&A, reporting, analytics, and other Finance technology solutions.
• Proven experience in digital transformation, process improvement, AI, automation, and ERP-enabled initiatives.
• Strong project management, business analysis, and solution design capabilities.
• Experience in technology vendor management, contract negotiation, and SLA governance.
• Strong stakeholder management, communication, and influencing skills across cross-functional teams and senior leadership.
• Strong analytical, problem-solving, and executive presentation skills.
• Ability to lead multiple transformation initiatives and deliver results in a matrix organization.

ประสบการณ์:

9 ปีขึ้นไป

ทักษะ:

Business Development, Risk Management, Architecture, Automation, Salesforce, Assurance, English, Arabic

ประเภทงาน:

งานประจำ

• D365 Contact Center solution design and architecture.
• D365 CCaaS delivery leadership and capability build.
• Client advisory on contact center transformation and adoption.
• Lead D365 CCaaS solution design and delivery across omnichannel engagement, case management, and intelligent routing.
• Define scalable, secure, and high-performing solution architectures across D365 Customer Service, Power Platform, and Azure integration services.
• Lead the full project lifecycle from discovery and design through build, testing, deployment, and go-live, aligned with Microsoft best practices.
• Facilitate client workshops to capture requirements, map journeys, and translate needs into scalable, sustainable solutions.
• Serve as the client-facing delivery lead, presenting architecture, recommendations, demos, and progress updates to business and technical stakeholders.
• Implement AI-powered service capabilities, including Copilot, Conversational AI, agent assist, knowledge recommendations, summarization, and automation.
• Oversee D365 Customer Service and Power Platform configuration, customization, QA, testing, issue resolution, SIT/UAT, and deployment readiness.
• Design and govern enterprise integrations using Azure services and proven patterns to enable seamless end-to-end processes.
• Lead, mentor, and coach developers and consultants, providing technical oversight and building team capability.
• Support business development through solutioning, proposals, estimates, presentations, demos, PoCs, and AI-enabled customer engagement opportunities.
• What You'll Bring.
• 6-9 years of hands-on experience designing and delivering CCaaS solutions on leading platforms such as Genesys Cloud CX, NICE CXone, Amazon Connect, Cisco Webex Contact Center, or Salesforce Service Cloud.
• Proven CCaaS delivery experience with strong knowledge of scalability, resilience, and modern cloud deployment models.
• Strong understanding of omnichannel contact centers, including voice, chat, email, social orchestration, intelligent routing, case management, and seamless customer and agent experiences.
• Proven ability to design and implement AI-powered CCaaS solutions, including Conversational AI, automation, workflow orchestration, decision support, and AI-assisted operations.
• Focused on improving business outcomes through automation, intelligence, self-service, AI-driven productivity, and omnichannel CX optimization.
• Experience integrating contact center platforms with CRM systems to enable unified customer views and consistent engagement.
• Strong understanding of CC architecture, operating models, journey orchestration, workforce optimization, service analytics, and continuous improvement.
• Exposure to multiple CCaaS vendors, with ability to adapt patterns, capabilities, and architectures across ecosystems.
• Knowledge of D365 Contact Center and Customer Service, with ability to ramp up quickly and lead Microsoft ecosystem delivery.
• Experience with Azure Communication Services, Teams Voice, Microsoft Copilot, Copilot Studio, or Azure AI Foundry is a strong advantage, along with awareness of the multi-vendor CCaaS landscape and Microsoft's differentiators.
• Soft Skills.
• Strong client engagement and stakeholder management skills.
• Experience leading delivery teams and workstreams.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving and communication skills.
• Language Skills.
• Fluency in English (required).
• Fluency in Arabic (required).
• Certifications (Preferred).
• Relevant certifications from leading CCaaS platforms, such as Genesys Cloud CX, NICE CXone, Amazon Connect,Cisco Webex Contact Center, Salesforce Service Cloud.
• D365 Customer Service Functional Consultant Associate.
• D365 Customer Experience Analyst Associate.
• Copilot and Agent Administration Fundamentals.
• Additional certifications in D365 Customer Experience or Solution Architecture are a plus.
• How You'll Make a Difference.
• At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
• Why You'll Love Working at PwC.
• At PwC Middle East, you'll find more than just a job - you'll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You'll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Digital Marketing, Creativity, Marketing Strategy, Thai

ประเภทงาน:

งานประจำ

• ออกแบบและพัฒนาระบบการตลาดตั้งแต่การสร้างการรับรู้ (Awareness) จนถึงการสมัครเรียน (Conversion).
• วางแผนและบริหารแคมเปญการตลาดทั้ง Organic และ Paid Marketing.
• วิเคราะห์ข้อมูลทางการตลาด เช่น Lead, Conversion Rate, CPL, CAC และ ROI เพื่อนำมาปรับปรุงประสิทธิภาพ.
• พัฒนาระบบติดตามผลและ Dashboard สำหรับการตัดสินใจ.
• ประสานงานกับทีม Content, Graphic Design, Video Production, และฝ่ายวิชาการ.
• พัฒนาประสบการณ์ลูกค้าผ่าน Website, Social Media และช่องทางออนไลน์.
• ค้นหาและทดลองแนวทางใหม่ ๆ เพื่อเพิ่มการเติบโตของธุรกิจ.
• ร่วมวางกลยุทธ์การตลาดกับผู้บริหาร และรับผิดชอบการดำเนินงานจนเห็นผลลัพธ์.
• ปริญญาตรีขึ้นไป สาขาการตลาด บริหารธุรกิจ นิเทศศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Digital Marketing, Growth Marketing, Performance Marketing หรือ Marketing อย่างน้อย 3 ปี.
• มีประสบการณ์สร้างระบบการตลาดหรือ Marketing Funnel จะได้รับการพิจารณาเป็นพิเศษ.
• สามารถวิเคราะห์ข้อมูลและตัดสินใจจากข้อมูลได้.
• มีผลงาน (Portfolio หรือ Case Study) ที่สามารถแสดงผลลัพธ์ได้.
• มีทักษะในการประสานงานและการสื่อสารที่ดี.
• หากมีประสบการณ์ในธุรกิจการศึกษา (EdTech) หรือเคยบริหารเอเจนซีโฆษณา จะได้รับการพิจารณาเป็นพิเศษ.
• ผลตอบแทน.
• เงินเดือน 28,000 - 35,000 บาท (พิจารณาตามประสบการณ์และความสามารถ).
• โบนัสประจำปี.
• ค่าตอบแทนตามผลงาน (Performance Incentive).
• โอกาสเติบโตสู่การสร้างและบริหารทีมการตลาด.
• ประกันสังคม.
• ประกันอุบัติเหตุ.
• โบนัสประจำปี.
• วันลาพักร้อน ลาป่วย และลากิจ.
• ศึกษาดูงานทั้งในและต่างประเทศ.
• Lifestyle Allowance สำหรับใช้ในกิจกรรมด้านสุขภาพและไลฟ์สไตล์ เช่น ฟิตเนส ดูหนัง คอนเสิร์ต นวด สปา ทำผม ทำเล็บ และกิจกรรมอื่น ๆ ตามระเบียบบริษัท.
• สนับสนุนการเรียนรู้และการพัฒนาศักยภาพอย่างต่อเนื่อง.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Google Ads, Facebook Marketing, Digital Marketing, Market Research, Marketing Strategy, Thai, English

ประเภทงาน:

งานประจำ

• Set up, manage, and optimize Google Ads and Facebook Ads campaigns.
• Conduct audience research, keyword planning, and targeting setup.
• Analyze campaign performance (CTR, CPC, ROAS, CPA, etc.) and learn to optimize results.
• Monitor ad performance daily and prepare monthly reports for clients.
• Collaborate with content and design teams to refine ad creatives.
• A/B test copies, creatives, and audiences.
• Assist in developing and executing marketing plans to grow our company brand.
• Help create content or ideas for Beyond Digital s own social media, ads, and promotions.
• Stay updated on trends, algorithm updates, and industry benchmarks..
• Bachelor s degree in Marketing, Business Development, or related field.
• 6 months-1 year of experience in digital marketing (New Grads are welcome!).
• Strong interest in Meta Ads and Google Ads.
• Familiarity with Ads Manager, Google Ads, or other digital ad platforms.
• Strong organizational skills and attention to detail.
• Good communication skills; English communication is a plus.
• Able to multitask and manage shifting priorities.
• Comfortable with Microsoft Office or Google Workspace.
• Positive attitude and a willingness to learn and grow.
• Experience in agency environments is a plus.
• Must be able to work on-site at our office in Bangkae, Bangkok.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, SEM, Google Analytics, Facebook Marketing, English

ประเภทงาน:

งานประจำ

• Plan, launch, and optimize paid campaigns across Meta, Google (Search/Display/YouTube/PMax), LINE, TikTok, and Lazada/Shopee for our clients.
• Build strategic media plans budget, channel mix, and audiences mapped to client objectives and KPIs.
• Steer AI-driven campaign types (Meta Advantage+, AI Predictive Models, Google Smart Bidding/PMax) knowing when to let the algorithm run and when to intervene.
• Set up automated rules, alerts, and dashboards to catch pacing issues, delivery anomalies, and broken URLs in hours, not weekly reports.
• Use AI assistants (Claude, ChatGPT, platform AI) for daily performance reviews and optimization recommendations.
• Manage budgets, pacing, and bids to deliver the most efficient results.
• Run structured creative and audience tests; feed learnings into the next iteration.
• Analyze performance and deliver weekly/monthly reports with clear insights and next actions.
• What We're Looking For.
• 2+ years hands-on paid media experience (search + social); agency background a plus.
• Proven track record hitting CPA / ROAS / booking targets.
• Strong Meta Ads Manager + Google Ads; working knowledge of TikTok, LINE, marketplace ads.
• Comfortable with AI-driven bidding and able to explain to a client why the machine did what it did.
• Analytical, detail-oriented, cool under pressure can spot the leak and prioritize the moves with the biggest impact.
• Uses AI tools in daily workflow, or eager to learn fast.
• Good Thai and English (client-facing).
• Plus: Google Ads / GA4 / Meta Blueprint / TikTok certifications - hospitality or travel brand experience - CAPI / server-side tracking.
• Why SOIDEA.
• Regional campaigns for world-class hospitality brands, real budgets, real accountability in a team that invests seriously in AI tooling. Become the media buyer who commands the AI era, not the one replaced by it.