เงื่อนไขการค้นหา

ทักษะ:

Russian

ประเภทงาน:

งานประจำ

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at al ...
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Energetic, Mandarin, English

ประเภทงาน:

งานประจำ

• Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests' complaints and comments tactfully and efficiently.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Tertiary education in Hospitality Management or related disciplines.
• Able to work independently and handle shift duties.
• Good command of spoken English and Mandarin.
• Minimum 2 years of relevant experience.
• Able to multi-task and work under pressure in the busy operations.
• The ability to work well in a team environment.
• Driven, dynamic and energetic.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Daily Front Office procedures; assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints,.
• Supporting of Front Office operations, assistance to MOD (Manager on Duty) in handli ...
• Operation of Check-in and accommodating the guests and Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment.
• Guest Relations Agent.
• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Previous experience in Guest Relations, Front Office, Concierge, or a similar guest-facing role in a luxury hotel is preferred.
• Excellent command of English, both written and spoken.
• Strong knowledge of Front Office operations, including check-in/check-out, room assignment, cashiering, billing, payment methods, and guest account handling.
• Excellent knowledge of hotel products and services, including room categories, rates, facilities, restaurants, promotions, spa, and sister properties.
• Strong guest service and communication skills, with the ability to interact confidently and professionally with VIPs, corporate guests, and international travelers.
• Strong problem-solving and complaint-handling skills, with the ability to remain calm and professional under pressure.
• Strong attention to detail, particularly in guest preferences, billing, room assignments, special requests, and VIP arrangements.
• Good organizational and time-management skills, with the ability to manage multiple guest requests and operational tasks simultaneously.
• Computer literate and familiar with PMS, Front Office systems, POS, and basic MS Office applications.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประเภทงาน:

งานประจำ

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.
• You can commit working on AM/PM shift, including weekends and public holidays.
• You have solid experience working in a customer-service role in a fast-paced retail environment.
• You have good communication and computer skills.
• You are comfortable and fluent communicating in English.
• You have the confidence and genuine care in resolving customer complaints.
• You remain calm and controlled when faced with emotional customers under stressful situations.
• You are patient and have experience in managing conflict and achieving a win-win outcome.
• Please apply by 31 October 2026.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Negotiation, English

ประเภทงาน:

งานประจำ

• Implement and execute community relations activities to support company's objectives.
• Analyze and develop solutions, explorative settlements to handle respective community's propositions/ inquiries.
• Organize CR activities, community outreach programs and community engagement activities starting from project analysis, planning, budgeting, facilitating and evaluation.
• Prepare database, project report, budget report, correspondence, and presentation etc.
• Analyze project data and outcomes to monitor effectiveness and drive continuous improvement initiatives.
• Develop effective relationships with external stakeholders and local communities in a governance compliance manner.
• Job Qualifications.
• Bachelor's degree or higher in Political Sciences, Law, Social Sciences, or related fields.
• Minimum 2 years' experience in community relations, corporate social responsibility or related business would be an advantage.
• Excellent interpersonal, oral, and written communication skills.
• Able to use MS offices (Word, Excel and PowerPoints).
• Able to travel to and/or work in upcountry.
• Creativity, Problem solving skills, negotiation and systematic thinking.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Negotiation, GIS, English

ประเภทงาน:

งานประจำ

• Officer/ Senior Officer - Community Relations (Gulf Contract).
• Job Responsibilities.
• Surveying and analyzing suitable land for new projects developing.
• Creating evaluation reports and summary reports of lands feasibility in financial, technical, society, legal & regulations, and relevant contexts.
• Reviewing and drafting both of contracts and agreements of lands or another company properties.
• Creating and monitoring company's lands database.
• Monitoring and reporting land invasion in order to provide recommendation of land/ property invade prevention.
• Monitoring and following up land taxes payments.
• Responding to another assigned CR and CSR tasks.
• Job Qualifications.
• Bachelor's degree or higher in Political Sciences, Law, Social Sciences, or related fields.
• Minimum 2 years' experience in community relations, permits, land management or related business would be an advantage.
• Excellent interpersonal, oral, and written communication skills.
• Ability to use GIS Google Earth pro or related programs would be an advantage.
• Able to use MS offices (Word, Excel and PowerPoints).
• Able to travel to and/or work in upcountry.
• Creativity, Problem solving skills, negotiation and systematic thinking.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Public Relations, Microsoft Office, Social media, Power point, English

ประเภทงาน:

งานประจำ

• Media Strategy & Planning.
• Develop and execute comprehensive media relations strategies and plan that align with the company's business objectives and the current media landscape.
• Press Material Development and Content Creation.
• Write, edit, and distribute high-quality press releases, media kits, article/ advertorial, executive talking points, speech etc. both Thai and English.
• Brief and prepare senior management for media interviews, press conferences, and public appearances to ensure consistent PR messages with appropriate tone of voice.
• Media Network Management.
• Proactively build and nurture a strong media network at local and international outlets across business, power and energy, financial/ stock, environmental, education and sustainability sectors (both a mainstream media and digital media).
• Be a focal point/contact to response media enquiries.
• Handle and prepare documents for media sponsorship programs/ tasks.
• Crisis & Issue Management.
• Monitor for potential reputational risks related to power plant operations or environmental concerns. Develop rapid-response communication plans to mitigate negative publicity.
• Be a member of EGCO Group's Crisis Communication Team and develop rapid-response communication messages to mitigate negative publicity align with CCT manual.
• Media Monitoring & Analysis.
• Monitor and analyze daily news clippings (offline and online platforms) to find out concerns and expectations of the company's stakeholders, as well as summarize them and provide a daily news report to the management and employees every morning.
• Do an executive summary and a monthly report on media coverage, PR Value and share of voices.
• Press Event Management.
• Organize and lead press events, press conferences, press trips both domestic and overseas and media networking events (e.g. thank you press event, press establishment anniversary, new year greetings/ visit).
• Bachelor's degree or Master's degree in Communication Arts, Public Relations, Liberal Arts, or related fields.
• Officer: at least 3 years in Media Relations, Journalism, Corporate Communications or related fields.
• Senior Officer: 6+ years with a strong portfolio in managing corporate reputation and high-level media networks.
• Exceptional storytelling and writing skills (Thai & English)/ TOEIC over 600.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to photograph and use design programs such as Photoshop, Illustrator, Canva, Photo and VDO editing is preferred.
• Ability to use AI tools is preferred.
• Extensive knowledge and understanding in media landscape and mainstream and social media platforms.
• Having experience in dealing with media (especially in energy and industrial sectors) or PR agency is preferred.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin

ประเภทงาน:

งานประจำ

• เงินเดือน Service Charge และ Incentive (ตามเงื่อนไขบริษัท).
• โอกาสทำงานกับลูกค้า VIP และนักท่องเที่ยวระดับนานาชาติ.
• สภาพแวดล้อมการทำงานระดับลักชัวรี พร้อมทีมงานมืออาชีพ.
• โอกาสเติบโตในสายงาน Guest Relations และ Hospitality
• ต้อนรับและดูแลลูกค้า VIP ด้วยมาตรฐานการบริการระดับสากล.
• สื่อสารกับลูกค้าชาวต่างชาติ ทีมงาน และผู้บริหาร ทั้งภาษาอังกฤษและภาษาจีน (Mandarin).
• ดูแลการจองโต๊ะ รายชื่อแขก VIP และประสานงานกับฝ่ายรักษาความปลอดภัยและผู้จัดการ.
• สร้างความประทับใจตั้งแต่การต้อนรับจนถึงการอำนวยความสะดวกตลอดการใช้บริการ.
• เป็นตัวแทนของแบรนด์ด้วยบุคลิก การแต่งกาย และการบริการที่เป็นมืออาชีพ
• สัญชาติไทย หรือมีสิทธิทำงานในประเทศไทยอย่างถูกต้อง.
• สามารถสื่อสารภาษาอังกฤษและภาษาจีน (Mandarin) ได้ในระดับใช้งานทางธุรกิจ.
• มีประสบการณ์ด้าน Front Office, Guest Relations, Concierge, VIP Services หรือ Customer Service.
• หากเคยทำงานในโรงแรม 4 - 5 ดาว รีสอร์ตหรู สายการบิน เลานจ์พรีเมียม หรือธุรกิจ Luxury Hospitality จะได้รับการพิจารณาเป็นพิเศษ.
• บุคลิกดี มั่นใจ ยิ้มแย้ม และมีใจรักงานบริการ.
• สามารถทำงานกะกลางคืน และทำงานในสภาพแวดล้อมของสถานบันเทิงระดับพรีเมียมได้.

ทักษะ:

Japanese, English

ประเภทงาน:

งานประจำ

• Greet VIP guests personally and provide in room check in.
• Inspect all VIP rooms prior to arrival and review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
• Perform check-in and check-out for the VIP guests and to assist at the reception counter when required.
• Ensure smooth communication between Japanese guests and staff, offering interpretation and translation support as needed.
• Assist with translations of various materials, including information documents, guest directories, menus, and others as required.
• Provide accurate information about services, facilities, and local attractions in both Japanese and English.
• Handle guest inquiries, requests, and complaints with professionalism and cultural sensitivity.
• Support other team members on Japanese language and cultural comprehension.
• Assist with translations of various materials, including informative documents, guest directories, menus, and others as required.
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure Priority members consistently receive all benefits. Repeating guests and other VIP's receive special recognition and services.
• Provide in room registration for our VIP guests upon their request.
• Liaise with other departments and necessary outside contractors to ensure excellent service delivery.
• Maintain repeating guest history system efficiently.
• Assist with Club Lounge's operation when required.
• Assist guests and escort them to locations within the hotel upon their request.
• Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guest needs.
• Be flexible to rotate duties based on business needs and assigned responsibilities.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Make every welcome wonderful. Create warm first impressions and personalised experiences that make every guest feel at home.
• Turn moments into memories. Get to know our guests, anticipate their needs, and add thoughtful touches that make their stay special.
• Turn challenges into smiles. Listen, care, and find creative solutions to guest concerns, turning problems into positive experiences.
• Make our VIPs feel extra special. Coordinate personalised welcomes, thoughtful amenities, special occasions, and those little surprises guests remember.
• Be the voice of our guests. Monitor guest feedback, respond to reviews, and work with our teams to make every experience better.
• Inspire a culture of care. Work hand in hand with every department to deliver warm, seamless, and memorable guest experiences.
• Keep raising the bar. Champion our brand standards while bringing your own personality, creativity, and passion to everything you do.
• A passion for hospitality and a genuine love of making people happy.
• A degree in Hospitality, Hotel Management, Tourism, or a related field is preferred.
• 3-5 years of experience in hotel operations or guest relations, ideally with supervisory or managerial experience.
• A natural talent for listening, problem-solving, and turning tricky situations around.
• Excellent spoken and written English, with additional languages a definite plus.
• A positive, hands-on attitude and the confidence to make thoughtful decisions that put guests first.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill, English

ประเภทงาน:

งานประจำ

• Work for a prestigious hotel in Bangkok.
• Lead and grow within a strong Rooms Division.
• Favorable remuneration package.
• Lead, coach, and develop the Guest Relations team to deliver exceptional guest experiences.
• Oversee VIP arrivals, departures, in-house guests, and special arrangements.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.
• Build strong relationships with VIPs, repeat guests, and key clientele.
• Proactively anticipate guest needs, handle feedback and complaints, and ensure effective service recovery.
• Monitor guest satisfaction and identify opportunities to enhance service standards.
• Ensure all guest preferences, special occasions, and VIP arrangements are handled with the highest level of care and attention to detail.
• Bachelor's degree or equivalent qualification in Hotel Management, Hospitality, or a related field.
• Minimum 3-5 years of experience in Guest Relations, Front Office, or Rooms Division, preferably within a luxury hotel.
• Previous supervisory or management experience preferred.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Excellent command of English, both written and spoken.
• We are delighted to receive your resume and will liaise directly with suitable applicants.