เงื่อนไขการค้นหา

ทักษะ:

Mechanical Engineering, Negotiation, Recruitment, Electronics, Leadership Skill

ประเภทงาน:

งานประจำ

• You will manage the service team in key countries as assigned, and lead and/or coordinate dedicated management and staff.
• You will be responsible for managing service revenue and profitability, forecasting and monitoring service business performance.
• You will define service growth strategies for the Thailand cluster (Thailand, Myanmar & Cambodia).
• You will implement defined superior policies and guidelines, and define and ensure implementation of function specific processes, procedures, methods and/or tools.
• You will ensure the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
• You will implement workforce development measures.
• You will act as a primary escalation contact with customers and resolve issues with external and internal stakeholders.
• Customer satisfaction.
• You will supervise/conduct the negotiation of and adherence to Service Level Agreements.
• You will support in developing service leads.
• You will ensure compliance with regional laws and regulations.
• To find out more about the specific business, have a look at https://www.varian.com/.
• Minimum.
• Required Skills and Knowledge.
• You hold a bachelor's degree in Mechanical Engineering, Electronics Engineering, or a related discipline.
• You have more than 10 years of service engineering experience in the medical field.
• You possess proven business and commercial acumen to understand customer needs, identify service growth opportunities, and drive business results beyond technical maintenance.
• You have demonstrated leadership and people management skills for at least 2 years, with the ability to lead, motivate, and develop service teams.
• You are capable of data-driven decision making, using insights and service metrics to improve efficiency and customer outcomes.
• You are fluent in English and Thai, both written and spoken.
• You must already have the legal right to work in Thailand (no relocation support will be provided for this position) and are willing to travel within the region.
• Additional.
• You have experience working in a MedTech company or the broader medical device industry.
• You have solid experience in equipment maintenance service, including preventive maintenance, troubleshooting, etc.
• You have prior experience as a Technical Customer Service Manager or in a similar leadership capacity within service operations.
• You are willing to work flexible hours, including beyond the standard work week.
• You are expected to work onsite and occasionally coordinate system downtime events from offsite locations.
• We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
• How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
• To find out more about Healthineers' specific businesses, please visit our company page here.
• As an equal opportunity employer, we welcome applications from individuals with disabilities.
• Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
• Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
• To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.
• The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
• Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Business Development, Project Management, Problem Solving, Leadership Skill

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Business Development, Project Management, Problem Solving, Leadership Skill

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Japanese Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Business Development, Project Management, Problem Solving, Leadership Skill

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Thai is highly preferred (depends on the market assignment) Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Risk Management, Recruitment, Tableau, YouTube, SQL

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Quality Assurance, Assurance, Swift

ประเภทงาน:

งานประจำ

• Branch Operations Management Service Control: Monitor and manage storefront service quality to meet established standards and instantly resolve operational delays on-site. Workforce Management: Manage staff scheduling, leaves, and backup shift planning to ensure adequate floor coverage at all times. Escalation Handling: Handle and resolve complex customer complaints escalated by branch staff, collaborating with relevant teams for a swift resolution.
• Quality Assurance & Service Standards Branch Audits: Conduct on-site branch visits a ...
• Reporting & Communication Performance Reporting: Compile weekly performance and KPI reports (including CSAT and QA scores) by branch, and submit them to the CS Manager. Incident Reporting: Participate in cross-functional team syncs and immediately report emergencies or severe customer complaints to the CS Manager.
• Experience: Minimum 2-3 years of experience in Retail, Counter Service, or Front-end Customer Service. Team Management: Prior experience in managing multi-location teams or a branch network is highly preferred. Communication Skills: Excellent face-to-face communication skills with a proven professional track record of handling difficult customers. Mobility: Ability to travel to various branch locations as scheduled. Personal Attributes: Detail-oriented, strong observational skills, and the ability to multitask effectively under pressure. Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there. Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7 Benefits of working with us: TOEIC language allowance Annual Leave Performance bonuses Health insurance Company holidays Free parking Quarterly parties and career growth opportunities If you have any questions or need further information, please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Meet Deadlines, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Supervising and coordinating the daily activities of the warehouse customer service team.
• Providing leadership, coaching and mentoring to team members to drive high performance.
• Handling customer inquiries and resolving any issues or concerns in a timely manner.
• Monitoring warehouse operations and inventory management to identify and address any bottlenecks or inefficiencies.
• Collaborating with other departments to ensure seamless coordination and communication.
• Maintaining accurate records and generating reports to track key performance metrics.
• Implementing and enforcing safety protocols and procedures within the warehouse.
• What we're looking for.
• Proven track record of at least 3 years in a customer service or supervisory role within the warehousing, storage and distribution industry.
• Strong understanding of warehouse operations, inventory management and customer service best practices.
• Excellent communication and interpersonal skills to effectively liaise with customers and lead a team.
• Proficiency in Thai and English, both written and verbal.
• Problem-solving and decision-making abilities to handle challenges efficiently.
• Ability to work well under pressure and meet deadlines.
• Familiarity with relevant industry regulations and compliance requirements.
• What we offer.
• At CEVA Logistics (Thailand) Ltd., we are committed to providing our employees with a rewarding and supportive work environment. As a Warehouse Customer Service Supervisor, you can look forward to competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We also prioritise work-life balance and offer flexible working arrangements to help you achieve your personal and career goals.
• About us.
• CEVA Logistics (Thailand) Ltd. is a leading global logistics provider, offering a wide range of supply chain solutions to businesses across various industries. With a strong presence in over 160 countries, we are dedicated to delivering innovative and efficient logistics services that help our clients achieve their business objectives. Our commitment to excellence, customer service, and sustainable practices has made us a trusted partner for many organisations around the world.
• If you're passionate about the warehousing and logistics industry and excited to contribute to the success of a dynamic global organisation, we encourage you to apply for this Warehouse Customer Service Supervisor role at CEVA Logistics (Thailand) Ltd. today.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Negotiation, Assurance

ประเภทงาน:

งานประจำ

• Overseeing or reviewing, completing and processing various degrees of documents and database regarding quoting, tracking, tracing, delivery and billing of products and services to customers.
• Providing basic to more specialized analysis of customer service operations, such as success rates, problem resolution, resource requirements, billing and related areas.
• Establishing effective relations with internal and external customers to identify op ...
• Providing feedback and guidance, responding to customer inquiries regarding procedures, details/specifications in relation to shipments, invoices, ensuring the appropriate fees applies, payments and assisting in the resolution of problems; assists with receiving customer feedback and coordinating resources and responses as required.
• Analyzing and reviewing operations, results, feedback and related customer service information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.
• Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and KPIs/operational reviews; works with teams to resolve discrepancies.
• Assisting with developing customer service or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
• Interpreting and applying department policies and procedures and assists with applicable laws, rules, and regulations; ensures process and operations compliance and receives guidance within these areas as needed.
• WHAT ARE WE LOOKING FOR?.
• College, professional or university degree in supply chain, business administration or related functional area or equivalent education and experience is often accepted.
• At least five years of experience in air/ocean processes including experience with specialized or technical programs or operations.
• General to advanced professional knowledge of customer service in the industry.
• Understanding, interpreting and applying department policies and procedures and laws, rules, and regulations within customer service area.
• If applicable, supervising, evaluating and making recommendations regarding staff.
• Reviewing, completing, developing and analyzing information.
• Serving as a team member and the development and management of projects.
• Excellent relationship, consulting and negotiation skills.
• Close coordination with customers' management local and oversea team.
• Communicating with internal regional team.
• Operating in a both a team and individual contributor environment.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER?.
• With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard wok and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW.
• We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
• CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• มีประสบการณ์ระดับผู้จัดการภาคในธุรกิจ ค้าปลีก ร้านอาหาร ปั๊มน้ำมัน หรือธุรกิจที่เกี่ยวข้อง 5 ปีขึ้นไป.
• จบการศึกษาระดับปริญญาตรีขึ้นไป.
• มีความรู้ด้านกระบวนการปฏิบัติงาน.
• มีความรู้ในการบริหารงานขาย.
• มีทักษะในการบริหารความสัมพันธ์ลูกค้า.
• มีทักษะการเจรจาต่อรอง โน้มน้าว.
• มีทักษะการสื่อสารและประสานงาน.
• มีทักษะในการแก้ไขปัญหาและตัดสินใจ.
• มีทักษะในการคิดวิเคราะห์.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.
• มีใบขับขี่และมีรถยนต์สำหรับใช้ปฏิบัติงาน.
• PTG Energy Public Company Limited.
• 90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,.
• Huaykwang, Bangkok 10310 Tel: 02--------7, 02-168-3388 ต่อ 746.
• www.ptgenergy.co.th.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Leadership Skill, Teamwork, English

ประเภทงาน:

งานประจำ

• Bachelor's Degree in Aeronautical Engineering or a related field.
• Minimum 8 years of experience in aircraft and/or engine maintenance, with proven experience in technical services, airworthiness management, or engineering functions.
• Strong knowledge of aviation regulations and continuing airworthiness requirements.
• Good command of English, with a minimum TOEIC score of 650.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Excellent leadership, communication, and people management skills.
• Strong teamwork and stakeholder management capabilities.
• Proactive, self-motivated, and results-oriented with a continuous improvement mindset.
• UNDER AOC APPROVAL.
• Ensuring that procedures in the GMM, RSQM, SOP and IOSA standards are complied with.
• Review and disseminate the engineering requirements necessary for maintaining aircraft in continuous airworthy condition.
• Review and disseminate the engineering documentation to authorize repairs and modifications necessitated by regulatory, safety, or economic reasons.
• Direct liaison with Aircraft Manufacturer/TC Holder and original equipment manufacturer (OEM) to ensure that engineering meets or surpasses regulatory requirements.
• Obtain and disseminate the CAAT Engineering approval (if applicable) of engineering documentation which includes the maintenance of equipment procedures for repair or overhaul carried out internally.
• Review and disseminate information contained in the airframe and component Service Bulletins and Service Letters.
• Keeping management informed of changes in regulatory requirements and impact of such changes on Company cost, policies, and procedures.
• Maintain and/or develop line of communication with other operators and manufacturers to maintain knowledge of current engineering practice.
• Estimating costs which relate to fleet warranty claim.
• Revision of Official Technical manuals contained in Engineering Section office.
• Review all incoming Emergency Airworthiness Directives, Airworthiness Directives, Mandatory Service Bulletins, Alert Service Bulletins, recommendations and other special inspections and ensuring of accomplishment within required time period.
• Ensure that Engineering communicate, and when appropriate, support other divisions and departments.
• Managing safety and security risks and making final decision regarding risk tolerability with respect to safety and/or security of Engineering Section.
• Draft and periodic revise of.
• and SOP for engineering functions.
• Responsible for implementation of safety policy and human factor issues.
• Responding to quality and safety deficiencies in the area of activities for which he is responsible, which arise from independent quality audits and ensuring that all corrective actions resulting from quality audits are completed within time frame.
• UNDER TCAR 8 PART 145 APPROVAL.
• Ensuring that procedures in the MOE, SOP and IOSA standards are complied with.
• Reviewing and disseminating the engineering requirements necessary for maintaining aircraft in a continuous airworthy condition.
• Reviewing and disseminating the engineering documentation to authorize repairs and modifications necessitated by regulatory, safety or economic reasons.
• Direct liaison with Aircraft Manufactures/TC Holder and original equipment manufacturer (OEM) to ensure that engineering meets or surpasses regulatory requirements.
• Obtaining and disseminating the CAAT Engineering approval (if applicable) of engineering documentation which includes the maintenance of equipment procedures for repair or overhaul carried out internally.
• Reviewing and disseminating information contained in the airframe and components Service Bulletins, and Service Letters.
• Keeping management informed of changes in regulatory requirements and the impact of such changes on Company costs, policies and procedures.
• Maintaining and/or developing lines of communication with other operators and manufacturers to maintain knowledge of current engineering practice.
• Revision of all Official Technical manuals contained in the Engineering Division office.
• Reviewing all incoming Emergency Airworthiness Directive, Airworthiness Directives, Mandatory Service Bulletins, Alert Service Bulletins, recommendations and other special inspections and ensuring that all affectivities Airworthiness Directives, Mandatory Service Bulletins, Alert Service Bulletins and other special inspections are accomplished within the required time period.
• Managing safety and security risks and making final decision regarding risk tolerability with respect to safety and/or security of Engineering Section.
• Drafting and periodic revision of job specifications and SOP for engineering function.
• Responsible for implementation of safety policy and human factor issues.
• Responding to quality and safety deficiencies in the area of activities for which he is responsible, which arise from independent quality audits and ensuring that all corrective actions resulting from quality audits are completed within the time frame.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Accounting, Leadership Skill, Teamwork, Thai

ประเภทงาน:

งานประจำ

• Business Development: Drive sustainable business growth by building trusted C suite relationships and originating high value advisory engagements.
• Engagement Leadership: Lead complex Financial Advisory engagements with excellence, ensuring timely delivery, quality, and commercial impact.
• People Leadership & Succession Building: Develop and inspire high performing teams through strong leadership, coaching, and a culture of continuous growth.
• Thought Leadership & Brand Authority: Serve as a trusted subject matter expert, shaping insights and perspectives that guide clients' strategic decisions.
• Direct Experience in Transaction Service engagements including financial due diligence, and/or valuation assignments.
• Oversee financial due diligence, valuation analysis, transaction documentation processes, preparation of completion accounts etc.
• Proven business development skills;.
• Excellent written and verbal communication skills including technical and business writing, report preparation, documentation and presentation skills;.
• Ability to present recommendations to technical and non-technical audiences;.
• Proven ability to interact with clients, outside legal counsel and staff of various levels;.
• Requires a high level of maturity, professionalism, initiative, integrity and confidentiality;.
• Sound knowledge of accounting principles and banking practices.
• Bachelor's degree in finance, Accounting, Economics, or a related field; Master's degree or MBA preferred.
• Minimum 8 - 12 years of experience in top tier advisory /Big4 firms.
• Professional certifications (CPA, CA, CFA, or equivalent) demonstrating technical credibility will be an added advantage.
• Experience working with multinational clients and cross-border transactions.
• Strong network within the corporate and investment community is preferred.
• Proficiency in Thai, with strong verbal and written communication skills.
• GrowBelongImpact.

ทักษะ:

Accounting, Assurance, Teamwork, English, Thai

ประเภทงาน:

งานประจำ

• Performing financial due diligence and leading engagements which are complex and Forvis Mazars' client critical.
• Analyzing financial/operational results of companies/targets by reviewing their accounting records and conducting interviews with management.
• Identifying historical financial trends, quality of earnings, financial performance, and potential risks.
• Preparing Pro-forma financial information.
• Performing research on industry and organization, if necessary.
• Executing projects by performing fieldwork, facing clients and target companies.
• Coach and mentor staff through on the job training and formal learning events.
• Bachelor's and/or Masters' degree in finance, accountancy/accounting, or economics.
• Possessing a CPA, CFA, ACCA, or MBA would be a plus.
• For Assistant Manager: 3-5 years' experience in Financial Due Diligence, financial advisory, and/or Audit & Assurance with global accounting firm.
• For Manager: 5-6 years' experience in Financial Due Diligence, financial advisory,.
• Excellent verbal and written Thai and English communication skills.
• Strong commitment to professional and client service excellence.
• GrowBelongImpact.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Industrial Engineering, Mechanical Engineering

ประเภทงาน:

งานประจำ

• Kia Sales (Thailand) Co., Ltd. is seeking a highly driven and customer-focused Service Operations Manager to support dealer service operations, workshop effectiveness, aftersales operational readiness, and customer ownership experience across assigned dealer networks.
• This role acts as the operational field owner responsible for strengthening dealer service standards, operational discipline, service readiness, workshop effectiveness, and dealer performance to ensure consistent service delivery and premium customer e ...
• The ideal candidate is operationally strong, customer-centric, proactive, and comfortable working cross-functionally in a fast-moving automotive environment.
• Act as field operational coach to assigned dealers to strengthen service operations, workshop effectiveness, and aftersales operational standards.
• Monitor dealer service performance, workshop operations, service process compliance, and operational readiness.
• Conduct dealer site visits, operational reviews, and field support to identify operational gaps and improvement opportunities.
• Support dealer capability development to enhance service quality and customer experience.
• Monitor dealer KPIs, operational performance, workshop utilization, and field concerns and recommend corrective actions.
• Support new model/service readiness activities including workshop readiness, diagnostics, service processes, and operational preparedness.
• Coordinate with technical, parts & warranty, customer experience, and relevant stakeholders to support service continuity and issue resolution.
• Drive continuous improvement initiatives to strengthen dealer service standards and premium ownership experience.
• Bachelor's degree or above in Mechanical Engineering, Automotive Engineering, Industrial Engineering, Business Administration, or related field.
• Minimum 5 years of experience in automotive aftersales, dealer operations, workshop operations, service field operations, or related automotive service environment.
• Experience in dealer management, service operations, workshop governance, or aftersales field support preferred.
• Strong business acumen and customer-centric mindset.
• Strong communication, coordination, and stakeholder management skills.
• Ability to work in a dynamic and fast-paced environment.
• Strong computer literacy in Excel, PowerPoint, and reporting tools.

ทักษะ:

Analytical Thinking, Problem Solving, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to i ...
• People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members' growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams - you must provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
• Operational excellence: As a Assistant Service Manager, you must understand and own every aspect of your service center's performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
• Financials: Service Managers are expected to understand our business, know their numbers and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.
• Our Assistant Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers. Technical acumen is required - you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. Attitude and approach is everything.
• Bachelor's degree or equivalent experience.
• Experience leading teams and managing a diverse group of.
• roles and responsibilities.
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
• Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is preferred.
• Proven strong aftersales experience in the automotive industry (OEM preferred), with a track record of driving service revenue, customer retention, and CSI scores would be an advantage.
• Experience running complex processes.
• Be a leader and a team-player.
• Take ownership, and create a culture of accountability.
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
• Be self-aware, flexible and open-minded.
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your customers and your team. Your success depends on theirs.
• Be authentic, be real!.
• Must be fluent in Thai and English.
• Valid driver's license required.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Development, Leadership Skill, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Serve as the senior technical escalation authority across the region, providing high-level expertise and resolution for complex product, installation, and quality-related issues.
• Oversee the end-to-end after-sales service lifecycle, encompassing troubleshooting, on-site field support, and comprehensive management of both in-warranty and out-of-warranty claims.
• Partner closely with Global TQM and plant QA teams to drive rigorous root-cause anal ...
• Leverage CRM platforms to systematically document, track, and analyze all service cases and quality complaints, building a robust data-driven knowledge base to inform strategic product and process enhancements.
• Stakeholder Training & Knowledge Enablement.
• Design and deliver standardized technical training programs for external partners, including distributors, developers, retailers, and on-site installers, as well as internal cross-functional teams.
• Develop and maintain comprehensive technical documentation, troubleshooting guides, and FAQs to optimize resolution efficiency.
• Act as a technical consultant to Sales and Customer Service teams, empowering them to effectively address client inquiries.
• Process Optimization & Commercial Support.
• Standardize service workflows and SOPs, ensuring alignment with ISO standards and Group-level policies.
• Support local business development and market strategy execution by co-developing tailored after-sales and technical service frameworks with local distributors, channel partners, and key accounts.
• Foster cross-functional collaboration with Sales, Supply Chain, Cutstomer Service & TQM and Product Development, while relaying market intelligence to global headquarters.
• Lead, mentor, and develop the regional Technical Service team, setting clear KPIs and fostering a high-performance culture.
• Education & Experience.
• Bachelor's degree or above in Engineering, Mechanics, or a related technical discipline.
• Minimum 5 years of progressive experience in Technical Service, After-Sales, or Quality functions, with at least 2 years in a managerial capacity overseeing multi-cultural teams.
• Proven track record in managing cross-regional operations within the APAC landscape.
• Technical Expertise.
• Deep domain knowledge of bathroom systems, plumbing, piping, sewerage, and septic systems.
• Extensive familiarity with diverse product portfolios, including Ceramics, Wellness products, Faucets/Taps, and Smart Toilet technologies.
• Solid understanding of Total Quality Management (TQM) frameworks, complaint handling procedures, and continuous improvement methodologies.
• Core Competencies & Soft Skills.
• Executive-level proficiency in English (both written and verbal), with the ability to articulate complex technical concepts to senior leadership and diverse audiences.
• Exceptional communication and stakeholder management skills - adept at bridging technical discussions with commercial teams and building strong relationships with local partners, developers, and retailers.
• Strategic thinker with a pragmatic, solution-oriented mindset and robust analytical capabilities.
• Customer-obsessed approach, committed to delivering world-class service experiences.
• High mobility with a willingness to travel extensively across the Rest of Asia region.
• Think outside the box with us!.

ทักษะ:

Financial Reporting, Financial Modeling, Risk Management, Accounting, Leadership Skill

ประเภทงาน:

งานประจำ

• Develop and execute financial strategies to improve operational efficiency and support business growth across the Asia Pacific region.
• Lead the annual budgeting, forecasting, and financial planning processes, ensuring alignment with corporate objectives and optimal utilization of resources.
• Partner with business leaders and cross-functional stakeholders to maintain accurate financial reporting and ensure compliance with internal controls, accounting standards, and regulatory requirements.
• Analyze financial performance, monitor key performance indicators (KPIs), and provide actionable insights and recommendations to senior management to support strategic decision-making.
• Oversee the implementation, enhancement, and optimization of financial systems, tools, and reporting processes to improve efficiency, data integrity, and reporting accuracy.
• Drive continuous process improvement initiatives within finance shared services operations to enhance productivity, standardization, and service quality.
• Develop and deliver training programs on finance policies, procedures, and compliance requirements to strengthen organizational capability and promote accountability.
• Coordinate and manage relationships with external auditors, ensuring timely preparation and submission of financial statements and audit documentation.
• Prepare and present comprehensive financial reports, management dashboards, and business performance analyses for regional leadership meetings.
• Support governance, risk management, and compliance activities to safeguard financial controls and maintain adherence to company policies and external regulations.
• Your Profile You contribute.
• Bachelor's degree or higher in Accounting, Finance, Business Administration, or a related field; MBA is an advantage.
• CPA qualification is required.
• Minimum 10 years of progressive finance and accounting experience, including leadership responsibilities within multinational organizations.
• Prior experience with a audit firm and multinational corporate environment.
• Strong expertise in IFRS, group accounting, financial reporting, consolidation, and statutory compliance.
• Proven experience managing finance shared services, regional finance operations, and transformation initiatives.
• Knowledge of APAC tax regulations, financial governance, and compliance requirements across multiple jurisdictions.
• Demonstrated ability to manage audits, strengthen internal controls, and drive regulatory compliance.
• Strong treasury management experience, including banking relationships, cash flow forecasting, and working capital optimization.
• Advanced proficiency in ERP systems (SAP preferred), Microsoft Excel, financial modeling, and reporting tools such as Power BI or Hyperion.
• Excellent analytical, problem-solving, and strategic thinking capabilities with a strong business partnering mindset.
• Strong leadership, stakeholder management, and communication skills, with the ability to influence senior executives and cross-functional teams.
• Fluent in English, both written and spoken.
• Your application Interested? Apply online now!.
• Have we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time - and framework conditions that are not only attractive but also adapt to your life.
• To get us talking quickly, simply send us your application via our online form - it takes less than 5 minutes!.

ทักษะ:

Electronics, Leadership Skill, Assurance

ประเภทงาน:

งานประจำ

• Service Revenue Growth (Primary Accountability).
• Drive measurable service revenue growth across ASEAN.
• Increase service contract penetration and lifecycle monetization.
• Develop and execute regional service growth plans aligned with EM strategy.
• Build and maintain a qualified service opportunity pipeline.
• Commercial Integration.
• Partner with Sales leadership to embed service within capital sales strategy.
• Position service as a value driver during customer acquisition and retention.
• Support commercial teams in identifying service upsell and cross-sell opportunities.
• Influence commercial mindset shift from Service as Cost.
• Service as Growth Driver.
• Install Base Monetization.
• Improve install base visibility and service coverage.
• Identify non-contracted systems and convert into recurring revenue.
• Drive adoption of standardized service offerings and pricing frameworks.
• Service Portfolio Execution.
• Deploy contracts, refurbishment, rental, and value-added services programs.
• Support launch and scaling of new service offerings.
• Ensure regional adoption of global service frameworks.
• Performance & Governance.
• Service revenue growth.
• Contract capture rate.
• Install base coverage.
• Lead generation & conversion.
• Customer experience indicators.
• Implement dashboards and governance rhythm with regional stakeholders.
• Cross-Functional Leadership.
• Act as primary interface between Service, Commercial, Marketing, and Finance.
• Support regional leaders in executing service growth initiatives.
• Enable field teams through structured engagement and coaching.
• Success Measures.
• Service revenue growth vs target.
• Contract penetration improvement.
• Install base visibility expansion.
• Qualified service pipeline creation.
• Contribution to margin (STGP) improvement.
• Adoption of service growth initiatives across markets.
• Leadership & Collaboration Effectiveness.
• Ability to build strong collaboration with Commercial, Marketing, and Service teams across diverse markets.
• Demonstrated influence without direct authority in complex stakeholder environments.
• Constructive partnership with Sales teams to position Service as a growth enabler.
• Positive contribution to cross-functional alignment and execution culture.
• Resilience and professionalism when operating in challenging commercial dynamics.
• Ability to drive change while maintaining trust and team engagement.
• Bachelor's degree in biomedical engineering, Electronics, Medical Technology, Business, or a related field. MBA or equivalent commercial/business experience preferred.
• 10+ years of experience in Medical Devices across commercial, service, lifecycle management, or business growth roles.
• Demonstrated track record of driving measurable revenue growth, lifecycle monetization, or business expansion initiatives.
• Strong commercial acumen with proven ability to influence sales organizations and cross-functional stakeholders without direct authority.
• Experience working across multi-country or regional environments, preferably within emerging markets.
• Ability to operate effectively in transformation and growth environments with high organizational complexity.
• Data-driven decision maker with strong execution mindset and ability to translate strategy into actionable plans.
• Excellent stakeholder management and collaboration skills, with the ability to navigate challenging commercial dynamics constructively.
• Strong presentation and communication skills, capable of engaging senior leadership and translating technical/service concepts into business value.
• Experience building business cases, growth plans, or commercial initiatives is highly desirable.
• Six Sigma or process improvement certifications are advantageous but not mandatory.
• Travel: 30% regional/market travels.
• Physical Demands: Regular lifting, travel, and on-site work in hospital environments may be required.
• You. Unlimited.
• We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com.
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!.
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.
• Stay connected by joining our Talent Community.
• We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
• Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
• Explore our website and learn more about our mission, our team, and the opportunities we offer.

ประเภทงาน:

งานประจำ

• บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
• ควบคุมมาตรฐาน QSC (Quality / Service / Cleanliness).
• ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
• บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
• ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
• ตรวจสอบคุณภาพอาหารและมาตรฐานการปฏิบัติงาน.
• แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
• สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.