เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Compliance, Microsoft Office, Excel, English, Mandarin

ประเภทงาน:

งานประจำ

• Responsible for maintaining the normal operation of Trip.com internal users in the site and ensure local IT SLA;.
• Responding to internal requests and requirements in a timely manner; including installation and troubleshooting of application systems, client software, and hardware such as client, network, printer, etc.;.
• Collaborate closely with local management teams and act as point of contact for all IT related issues/requirements and improve user satisfaction;.
• Responsible for local IT asset management, including device inbound & outbound, warehouse management, inventory auditing and other operations that cover the full lifecycle of the devices;.
• Contribute to internal technical documentation, ensuring the effectiveness, completeness, and readability of the documents;.
• Assist in ensuring compliance with information security regulations and maintaining the security systems, server room, room air conditioning, and environmental monitoring;.
• Responsible for liaising with external suppliers as necessary;.
• Assist in assigned projects and tasks in a timely manner;.
• Operation changes during low business peak hours at night or during weekends and holidays according to IT operation and maintenance continuity requirements;.
• Business continuity needs to be ensured, and effective attendance of positions required for work can be ensured;.
• Based in Bangkok, support remote users/business trip as necessary (Thailand/Vietnam/Cambodia offices);.
• Key Qualifications and Experience.
• Essential.
• Degree at Bachelors level in a computer-related discipline or equivalent experience; a minimum of 5 years of IT support related experience;.
• Have experience in user support for Windows, Mac OS operating systems, IT application systems (M365, DNS, email, printing, files, VPN, video conferencing, etc.), prior experience in managing M365 & Intune would be a bonus.
• Proficient in using Microsoft Office software (Word, Excel, PPT, Project, Visio, etc.);.
• Have strong work planning. Solid IT service process experience and familiarity with the ITSM system.
• Has basic network troubleshooting knowledge, familiar with security systems, server room, room air conditioning, and environmental monitoring;.
• Have a user-centric service attitude. Good at communicating with others in a proactive manner; able to provide high quality service to local internal users and response to request swiftly.
• Familiarity with AI tools within the scope of IT services or prior experience in building knowledge base would be a bonus;.
• Fluency in both spoken and written Thai and English is required. Proficiency in Mandarin would be an advantage, as the role involves regular communication with the Shanghai HQ .
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ทักษะ:

VoIP, Compliance, ISO 27001, English

ประเภทงาน:

งานประจำ

• Provide technical support for workstation, server, network, voice systems, and mobile devices.
• Handle service requests: workstation setup, upgrades, backups, monitoring, and break fix activities.
• Support Active Directory, connectivity issues, VoIP/phone systems, and preventive maintenance.
• Coordinate hardware repairs and vendor engagement.
• Escalate unresolved incidents and collaborate with internal teams and third party providers.
• Ensure endpoint security, patching, and configuration compliance.
• Participate in process improvements and may act as a dedicated support engineer when needed.
• QualificationsBachelor s degree in Engineering (ECE, Computer, Electrical), Computer Science, or IT.
• Minimum 2 years of experience in IT support or related roles.
• Skills in workstation/server/network/voice troubleshooting and PC hardware.
• Good English communication skills.
• Knowledge of ITSM and standards (ISO 20000, ISO 27001, ISO 22301).
• Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are an advantage.

ประเภทงาน:

งานประจำ

• Gather, analyze, and document Business Requirements related to Collections systems and regulatory impacts..
• Facilitate requirement gathering sessions with business users, IT teams, and relevant stakeholders to support system development projects.
• Perform Gap Analysis by comparing current processes (As-Is) and future processes (To-Be) to identify system enhancement opportunities..
• Coordinate with internal teams, IT, and external vendors to identify suitable solutions and ensure timely project delivery.
• Review and validate user requirements and provide recommendations to improve feasibility and process efficiency.
• Prepare batch processing plans, test scenarios, and UAT (User Acceptance Testing) scripts to ensure systems meet business requirements..
• Support troubleshooting and resolution of BAU (Business-As-Usual) system issues in collaboration with IT and users..
• Monitor and control project implementation to ensure delivery timelines and business expectations are met.
• Investigate reported system issues and coordinate with relevant teams to implement solutions.
• Support additional assignments as required.
• Bachelor s degree in Computer Science, Information Technology, Business Information Systems, or related fields.
• Minimum 2-3 years of experience as an IT Business Analyst, System Analyst, or related role..
• Experience in Business Requirement gathering, system enhancement projects, and UAT testing..
• Experience in Project Management or involvement in system implementation projects..
• Experience in Process Improvement or Lean Process initiatives is preferred..
• At least 2 years of experience working on projects within financial services, banking, or auto leasing industries is an advantage.

ทักษะ:

Microsoft Office, Excel, Windows Server

ประเภทงาน:

งานประจำ

• ดูแลให้เทคโนโลยีสามารถเข้าถึงได้ง่าย และมีการติดตั้งฮาร์ดแวร์และซอฟต์แวร์ที่ทันสมัย.
• แก้ไขปัญหาเกี่ยวกับฮาร์ดแวร์ ซอฟต์แวร์ และระบบเครือข่าย.
• ให้คำแนะนำเกี่ยวกับการเข้าถึงข้อมูลและการสนับสนุนด้านเทคโนโลยี.
• ดูแลและอัปเดตข้อมูลสินทรัพย์ของฮาร์ดแวร์ ซอฟต์แวร์ และทรัพยากรทางเทคโนโลยีให้ถูกต้องและเป็นปัจจุบัน.
• ตรวจสอบและดูแลระบบเทคโนโลยีให้สามารถใช้งานได้อย่างต่อเนื่องและมีประสิทธิภาพสูงสุด.
• บันทึกรายการงานซ่อมบำรุงและรายการที่ต้องแก้ไข (Service Desk Log).
• จัดสรรการเข้าถึงเครือข่ายให้กับพนักงานทุกคน.
• ติดตั้งและเชื่อมต่อฮาร์ดแวร์.
• ตรวจสอบและเตรียมอุปกรณ์ที่ต้องนำออกจากระบบเมื่อถึงเวลาที่เหมาะสม.
• ปริญญาตรีทุกสาขา.
• มีประสบการณ์ทางด้าน IT Support, Helpdesk หรือ Application Support มาอย่างน้อย 3 ปี.
• มีความรู้ความเข้าใจ และสามารถใช้งาน Microsoft Office, Word, Excel and Powerpoint ได้.
• หากมีประสบการณ์ หรือความรู้ทางด้าน Retail Operation hardware/software expertise, Setup & Installation hardware/software Windows Server, VB.Net, MSSQL Data Base, Stored Procedure จะพิจารณาเป็นพิเศษ.
• Location: บริษัท เบอร์ลี่ ยุคเกอร์ ฟู้ดส์ (บางเสาธง, สมุทรปราการ)
• Working Day: จันทร์-ศุกร์ (08:15 น. - 17:15 น.).

ทักษะ:

Procurement, Sharepoint, Power BI, English

ประเภทงาน:

งานประจำ

• Design and build Power Apps (Canvas/Model-driven) integrated with Dataverse/SharePoint, including security roles and permissions.
• Develop Power Automate flows for approvals, notifications, and data integration with error handling and logging.
• Create and manage Power BI dashboards and data models with DAX and security configurations.
• Implement Copilot Studio conversational flows integrated with Dataverse, SharePoint, and AI services.
• Data Analytics & Automation.
• Perform Python scripting for data preparation, visualization, and basic AI/ML experiments.
• Automate procurement-related analytical processes and reporting.
• System Support & Governance.
• Provide technical support for procurement tools and workflows.
• Maintain documentation (solution design, API specs, deployment guides) and ensure compliance with governance and ALM standards.
• Knowledge, Skills, and Competency.
• Bachelor s degree in IT, Computer Science, or related field.
• 2-5 years of experience in Power Platform development (Power Apps, Power Automate, Power BI).
• Knowledge of Dataverse, SharePoint schema, and connectors.
• Python skills for data analytics and automation.
• Familiarity with REST APIs, JSON, OAuth, and SDLC/ALM practices.
• Fair English proficiency (speaking, reading, and writing) and strong problem-solving skills.
• Nice-to-have: Azure services, AI/ML basics, Power Fx, PL certifications.

ทักษะ:

Purchasing, Research, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Lead, supervise, and manage a team of IT Desktop Support specialists.
• Allocate and prioritize daily workloads to meet service levels and customer expectations.
• Act as the primary IT Desktop Support point of contact for assigned clients.
• Provide expert guidance and escalation support for complex desktop, hardware, software, and connectivity issues.
• Monitor incident queues, performance metrics, and recurring issues; recommend improvements.
• Deliver hands-on and remote support for end-user devices, operating systems, applications, and peripherals.
• Oversee user account management, access controls, and compliance with security policies.
• Coordinate installations, upgrades, patching, and maintenance of end-user hardware and software.
• Ensure adherence to information security standards and antivirus controls.
• Collaborate with internal IT teams, Smart Hands, and stakeholders to resolve issues efficiently.
• Manage local IT asset activities including inventory, lifecycle, and secure disposal.
• Support desktop support projects, service improvements, and business continuity activities.
• Promote continuous improvement, knowledge sharing, and service excellence.
• Perform Health & Safety, First Aid, or Fire Warden duties if required.
• Requirements: Bachelor's degree or diploma in IT, Computer Science, or equivalent experience.
• 5+ years' experience in IT Desktop Support / End User Computing.
• Prior experience in a Team Lead or Supervisory role.
• Strong knowledge of desktop hardware, Windows/macOS, and end-user applications.
• Working knowledge of networking (LAN, Wi-Fi, VPN).
• Experience with remote support tools and ITSM/ticketing systems.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with ability to manage multiple stakeholders.
• Certifications (Optional) ITIL Foundation.
• CompTIA A+, Network+, or Security+.
• Microsoft or other OEM certifications.
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
• Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
• NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Lead and coordinate a team of desktop support associates to ensure effective service delivery.
• Act as a primary point of contact for client IT support requests.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Provide on-site and remote desktop support to end users.
• Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications.
• Provide preliminary network support for LAN, voice, and video-related incidents, changes, and projects.
• Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services.
• Advise users on appropriate hardware and software upgrades.
• Deliver basic user training on computer operations and applications.
• Complete job reports, maintain documentation, and manage ordering of IT supplies.
• Support and drive remediation activities related to information security incidents, audits, and assessments.
• Requirements: Bachelor's degree or diploma in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in Desktop Support or IT Support roles.
• Hands-on experience with Windows operating systems, desktop hardware, and enterprise applications.
• Experience in hardware troubleshooting, OS installation, and software upgrades.
• Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi-Fi, VPN, TCP/IP).
• Demonstrated leadership and team coordination skills.
• Strong communication, customer service, and client-handling abilities.
• Proven analytical and problem-solving skills.
• Certifications (Optional) ITIL Foundation.
• CompTIA A+, Network+, or Security+.
• Microsoft or other OEM certifications.
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
• Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
• NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.