เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Be a 1st tier supporting about computer hardware/software including internal system to All AIS's employee, Dealer, Shop, and all the tasks related to the end-user computing application over the phone and online ticket website.
• To manage and tracking incidents until close all incidents within SLA and escalate to relate team.
• Qualifications Age not over 22-25 years old.
• Bachelor's degree in Computer Science, Information Technology or related fields.
• 0 - 3 years working experience in IT support, help desk.
• Have basic knowledge about Hardware/Software computer program on windows.
• Strong technical and analytical skills.
• Good communication skill and service-minded.
• Able to coding will be advantage.
• Able to work in shift (day & time)*.
• Recruiter Pornvipa Phothong (พรวิภา โพธิ์ทอง)

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Microsoft Office, Microsoft Exchange, Security Design, VMware, Windows Server, English

ประเภทงาน:

งานประจำ

• Install Configure and Upgrade Operating Systems (Windows, Linux) and common standard application software.
• Basic troubleshoots computer system, including hardware, software and network.
• Receive and Response to customer issue or change request.
• Perform change configuration of system and network equipment follow by procedure and manual.
• Escalation to higher level when requires.
• Logging, follow up and tracking the details of Customer Requests and problems as cases.
• Provide technical phone support to customers.
• Provide remote support and/or remote maintenance to customers.
• Provide reports to customers upon requests.
• Maintain and/or Update customer information in the customer database.
• Male/Female, age not over 30.
• Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
• 2-5 years experience in direct IT/Network/Engineering Technical support.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Good command of English.
• Excellent communication skill.
• Good Troubleshooting skills.
• Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop,VPN, Telnet, SSH will be benefit.
• Customer Service mind.
• Able to work under pressure and time constrain.
• Basic knowledge of.
• Computer/Server Hardware,.
• Windows operating system,.
• MS Office.
• Microsoft Exchange and Outlook.
• TCP/IP, Networking.
• Network Security and VPN.
• Anti-virus software.
• Experience with below products would be benefit:
• Cisco router and switch (CCNA, CCNP).
• Microsoft Certificate (MTA, MCSA, MCSE).
• VMware Certificate.
• Public Cloud Certificate such as Azure/ AWS.
• Work Place: Interlink(Nation) Tower Bangna.
• Work Hours: Shift Work (วันหยุดไม่แน่นอน หัวหน้างานจะจัดตารางทำงานให้).