Responsible to recruit, train and development full time agents on Blue Star program curriculums and skills.1. Full Time Agency Recruitment and Selection- Manage selection process and interviews with program candidates- Organize and manage selection process (interview with candidates)- Manage new trainers recruited for the program (future strategy)
2. Full Time Agent Development- Deliver training program to full-time agents under the program- Create and execute after-training activities for full-time agents
3. Full Time Agent consulting and monitoring- Provide regular feedback to ALs about agent performance (KPI / performance sessions)- Communicate and cooperate with other parties team- Regularly report about program progress to supervisor
4. Report and analysis- Track and monitor to ensure that training and development programs are delivered with quality according to plan- Review the training evaluation reports, define any areas for improvement, and provide suggestions / solutions- Drive for continuous improvement and enhancement of the quality of training and development programs with the aim of driving sales performance

Qualifications

1. 3 – 5 years of experience in Sales Training and Development, Sales/ Distribution, Sales Support, Sales Communications, or other related fields in the banking or insurance industrie
2. Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage
AZAY