เงื่อนไขการค้นหา

ทักษะ:

Microsoft Office, Problem Solving, Recruitment, Automation, Backbone, Tableau, YouTube, SQL, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• About Agoda.
• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.
• This role is within the.
• Partner Excellence team., which is a part of CEG's Global Service Verticals. The team focuses on driving end to end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys.
• This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost to serve, unlock commercial value from partner support insights.
• You will lead a high performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non technical (Operations/Support/Commercial) teams.
• Lead and Own a Portfolio of Transformational Initiatives.
• Own from end to end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives.
• Prioritize, plan, and drive initiatives that improve mission critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
• Ensure CEG readiness to support Agoda's new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
• Shape End to End Customer & Process Improvements.
• Continuously improve CEG end to end processes across the post booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
• Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
• Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
• Drive Commercial driven Solutions & Insights in Operations.
• Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
• Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
• Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self service, post-booking APIs).
• Lead and Develop a High Performing Team.
• Set long term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
• Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team.
• Provide structured feedback, mentoring, and support to enable your team's growth and to consistently raise the bar for quality and impact.
• Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
• Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans acting at all times as the ultimate owner of the portfolio's outcomes.
• Experience & Background.
• At least 8-10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields.
• Significant people leadership experience, including building and managing high performing teams (ideally including people managers and individual contributors).
• Proven track record of leading and influencing complex, cross functional initiatives from idea to implementation, with clear, measurable business impact.
• Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
• Technical & Analytical Skills.
• Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
• Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
• Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn).
• Exposure to AI/ML driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
• Commercial Excellence, Process, and Delivery Skills.
• Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments.
• Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross functional teams.
• Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost to serve.
• Leadership, Communication & Ways of Working.
• Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
• Ability to work effectively in a fast paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high velocity setting.
• A growth mindset and positive attitude: proactive, hands on, detail oriented, and with a strong sense of ownership and accountability.
• Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
• Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
• What we offer.
• Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
• Exciting, high impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
• Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, YouTube, SQL, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth.
• As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda's competitive edge and operational efficiency.
• Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.
• Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.
• Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.
• Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.
• Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.
• Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.
• Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.
• Strengthen team resilience, mitigating risks of process or system failures.
• Mentor and develop team members, fostering a culture of continuous improvement and career growth.
• Bachelor's degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results.
• 8+ years of relevant experience, including 4+ years of experience as a people manager.
• SQL proficiency: can extract data from large databases using SQL to develop data queries.
• Excellent problem-solving skills including the ability to analyze and resolve complex problems.
• Strong business sense.
• Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds.
• Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines.
• Fluent in English both spoken and written - additional languages are a plus.
• Attitude.
• Curious, proactive, practical and solution-oriented with "Get it done!" attitude.
• Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels.
• Interested in telling an impactful story with analysis and smart data visualization, not just number crunch.
• Able to work in a highly multi-cultural team.
• Attentive to detail and committed to data integrity.
• Aware of the importance of discretion, confidentiality, and ethical behavior.
• What we offer.
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company.
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience.
• Relocation package for employees joining from abroad.
• International health insurance.
• Annual performance bonus.
• Parking fees reimburse.
• Discount for Agoda employee booking on Agoda.com.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Digital Marketing, Data Analysis, Social media, Recruitment, Telesales, Biology, SEO, SEM, English, Thai

ประเภทงาน:

งานประจำ

• Drive online course sales to achieve revenue, new student acquisition and retention targets, ensuring strong growth momentum across digital platforms.
• Investment & Ad Spend Management.
• Manage advertising investment with both strategic and hands-on oversight, optimizing spend efficiency to maximize ROI and continuously reduce customer acquisition cost (CAC).
• Performance Marketing Leadership.
• Lead and empower the performance marketing team across SEM/SEO, Display, Social, Affiliate and other channels, ensuring consistent channel growth and conversion improvement.
• Online Shopping Journey Optimization.
• Enhance the end-to-end online student journey from discovery and enrollment through payment to post-learning engagement improving funnel conversion and boosting retention and subscription renewal.
• Channel & Media Strategy.
• Define the right media mix, budget allocation and campaign mechanics to expand and improve performance across all key channels.
• Online Strategy Development.
• Set the overall online commerce strategy aligned with commercial and organizational goals, translating strategy into measurable results.
• Cross-Functional Collaboration.
• Partner with Commercial Marketing, Academic, Sales Branch, Telesales and Product teams to deliver a seamless omni-channel growth strategy.
• Strategic & Hands-On Leadership.
• Balance long-term strategic planning with direct involvement in critical projects to secure tangible impact and sustainable channel performance.
• What You'll Bring.
• Bachelor's degree in Marketing, Business or related field (Master's degree preferred).
• 7+ years of experience in E-Commerce, Digital Marketing or Performance Marketing.
• Strong expertise in ad spend management, SEM/SEO, social media and affiliate channels.
• In-depth understanding of online sales mechanics, funnel optimization and the digital student journey.
• Proven ability to lead performance marketing teams with a mix of strategic vision and execution capability.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Digital Marketing, Data Analysis, Social media, Recruitment, Biology, UI / UX, ERP, SEO, English, Thai

ประเภทงาน:

งานประจำ

• LEARN Corporation.
• is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• OnDemand Education., a cornerstone of LEARN ecosystem, is more than a tutoring service it's a trusted pathway to students' dream careers. Through flexible live and online courses, we cover every core subject Physics, Chemistry, Biology, Mathematics, English and all Thai university-entrance requirements (TCAS). By combining expert instruction with personalized learning technology, OnDemand Education sharpens exam readiness and equips learners to achieve their future aspirations.
• Join us and help the next generation turn ambition into achievement.
• Optimize the sales journey using A/B testing, traffic analysis, and reporting tools.
• Co-develop and manage the company's business website (E-commerce & Info site), including project scoping, planning, UX/UI development, and technical operations.
• Establish and execute a content strategy to engage target audiences, build brand reputation, and support lead generation.
• Build and oversee a data-driven digital roadmap to enhance customer experience and align with business goals across platforms (corporate website, social media, digital channels).
• Develop and manage SEO strategies (on-site & off-site) to position the company as an industry leader, driving organic traffic, conversions, and revenue.
• Support online marketing campaigns across web platforms (landing pages, microsites, tracking).
• Manage and operate marketing tools and platforms (CDP, CRM, ERP, etc.).
• Prepare performance reports, analyze results, and provide recommendations for continuous improvement.
• Handle additional assignments as required.
• Bachelor degree in Marketing or any related field.
• Proven experience in marketing strategy, digital marketing, content management, or marketing campaign management (preferably in education or related industries).
• Strong knowledge of SEO, web analytics, and digital platform management.
• Excellent critical thinking and problem-solving skills.
• Highly organized, detail-oriented, and hands-on with strong time management.
• Strong interpersonal and presentation skills with the ability to communicate effectively across teams and stakeholders.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Market Analysis

ประเภทงาน:

งานประจำ

thonburi.com.

ทักษะ:

Electrical Engineering, Project Management, Quality Assurance, Risk Management, Revit, BIM

ประเภทงาน:

งานประจำ

• Taking responsibility for delivery of projects from initial design, through to construction and final review.
• Be the point of contact for the client team on day-to-day project matters.
• Lead a large project design team, oversee and coordinate the work of a team multi-disciplinary engineers, designers and drafters. Engineering disciplines to be managed and coordinated include mechanical and electrical, civil, structural, security, architectural and ICT.
• Working in collaboration with other design disciplines, locally and regionally to ensure the integrity of the overall design.
• Lead the multi-disciplinary team in the production of design documentations including detailed design drawings, specifications, design report, calculations, BIM models, and other technical documents.
• Chair internal and external design meetings.
• Managing projects or project components, budgets, schedules, quality assurance and client feedback and ensuring effective communication of any changes/modifications.
• Assisting in workload management and resource forecasting and involved in preparation of proposal documentation.
• Reviewing and ensuring compliance, including drawings, reports, specifications, survey, access, and preparation of appraisals.
• Building and maintaining effective relationships with clients, recognizing, and developing potential business opportunities.
• Applying an understanding of construction/engineering project management principles to plan and deliver infrastructure projects of varying complexity.
• Managing work programmes to ensure that they are delivered to client expectations, timeframes and specifications.
• Engaging with multiple stakeholders and managing competing priorities.
• Supporting multiple concurrent projects across the entire life cycle, including planning, design verification, tendering, contract administration, financial management, project scheduling and risk management.
• We know today's complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.
• What can you bring to the team?.
• A Bachelor's Degree in Mechanical or Electrical Engineering, with at least 10 years' relevant experience in Buildings Mechanical or Electrical Design, installation and testing and commissioning, and leading delivery of multi-disciplinary projects in modern commercial and industrial buildings. Data Centre Experience will be preferred.
• Strong project management skills with ability to lead a large project team on technical delivery.
• Excellent presentation, verbal, and written communication skills.
• Sufficient experience to demonstrate intermediate to advanced knowledge of relevant engineering codes, standards, and practices.
• Organized approach and ability to accept increased responsibility and produce accurate and detailed work.
• High level of computer literacy and exposure to BIM / Revit will be highly desired, with advanced problem-solving skills through investigation and analysis.
• Literacy in the use of digital tools such as Autodesk Construction Cloud, Autodesk Naviswork, BIM360 and drive BIM processes.
• Strong ability in navigating 3D BIM model to review multi-disciplinary design, identify issues, provide solutions and delegate the design team to resolve them.
• Our Aurecon Attributes define our way of being - they are a collection of qualities that makes us who we are. Individually and collectively, they unleash the true power of Aurecon, they make us stand out from the crowd and are critical to our success. We don't expect you to have all eight of the attributes, but one that is unique to you. To find out what your key attribute is, take the test here https://www.aurecongroup.com/careers/culture/aurecon-attributes.
• We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?.
• About Us.
• Headquartered in Australia, Aurecon is one of the leading international engineering, design and advisory company that brings vital engineering experience, technical capabilities, and design expertise to an extensive range of markets.
• Over the last 85 years, our team of more than 7,800 experts located in 11 locations across the globe have collaborated with our clients and partners to reimagine, shape and engineer clever, innovative and sustainable solutions to solve some of the world's most complex challenges.
• In Asia, where the region is undergoing rapid transformation in areas of sustainability, digital and infrastructure, we lead by being innovative, flexible and nimble. We embrace design-led thinking - an approach that is guided by digital engineering, the user experience and sustainability - ensuring that the work we do is future ready and leaves a legacy for the next generation.
• Think engineering. Think again.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Industrial Design, Interior Design, Procurement, Branding

ประเภทงาน:

งานประจำ

• Expanded responsibility to oversee all service center look & feel, including layout, zoning, interior design, customer flow optimization, signage, and facility readiness across Thailand and Indochina.
• New responsibility to lead renovation projects, coordinate with vendors, property team, and Suwon to ensure alignment with global CI standards.
• Drives continuous improvement by transforming operational feedback and customer pain points into upgraded enhanced service touchpoints both all online channels and serv ...
• Direct influence on NPS uplift, customer journey satisfaction, and brand consistency, supporting 2026-2027 CX strategy.
• Role and Responsibilities.
• Lead the service center environment design, ensuring consistency with Samsung CI and branding, and global retail/service guidelines.
• Plan and execute renovation, layout redesign, signage development, and facility improvements for all CS touchpoints.
• Conduct customer journey mapping, focusing on physical experience (welcome, queue, waiting, repair, payment).
• Work with Property and CS Suwon, vendors, and ASC partners to ensure cost-efficient renovation and deployment.
• Perform regular facility audits, identify gaps, and drive corrective action plans.
• Support new service model rollouts, e.g., Express Repair zone, Premium Service areas, Smart Corner.
• Review design proposals for new customer experience initiatives (e.g., Smart Queue, kiosk, digital wall, SC+ journey).
• Manage annual renovation budget, procurement, and project timelines.
• Skills and Qualifications.
• Bachelor's Degree in Industrial Design, related to Service Design, or related fields.
• 5-8 years' experience in service marketing and communication, service center design, or any store improvement projects.
• Strong skills in space planning, layout drafting, customer flow design, and project management.
• Ability to work with contractors, procurement, and cross-functional stakeholders.
• Knowledge of branding, customer touchpoint design, signage systems, and facility standards.
• Understand interior design, construction drawing, mechanical and electrical drawing, and strong presentation skills.
• Customer-centric mindset with strong attention to detail.
• Experience in multisite rollout is an advantage.
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Market Analysis, Market Planning, Market Research, Data Analysis, Electronics

ประเภทงาน:

งานประจำ

• Track Samsung performance vs. key competitors across price segments, monitor and flag significant market movements, with data-driven insights and recommendations.
• Track performance of key Samsung products vs. competitor models, analyze churn-in / out trends and monitor sales progress.
• Build structured data reports on a weekly and monthly basis, by extracting and processing market data from multiple data sources.
• Ensure data accuracy and report usability for all relevant stakeholders.
• Provide granular analysis (e.g., on region/province/city level) for assigned markets to strengthen local operations.
• Regularly engage with local counterparts to address relevant requests and enquiries.
• Actively monitor & track data portal updates, conduct training for assigned markets.
• Manage all responsible data reports independently, presenting key findings and recommendations to stakeholders in a clear, concise and action-driven format.
• Continuously optimize the quality and speed in existing data collection and reporting processes.
• Build automated reporting pipelines and cross-source data integration.
• 3-7 years of relevant professional experience with functional knowledge in data analytics, market research, business analytics, CMI or a related field.
• Familiarity with syndicated market research tools and data sources.
• Experience in managing large-scale database with proven analytical skills.
• Including data collection & cleaning, data construction & modelling, data reporting & visualization etc.
• Advanced excel skills is a must, experience using Power BI/Query, DAX, SQL is a plus.
• Ability to create clear and insight-led reports, with action-driven recommendations.
• Ability to work in a fast-paced environment, w/ strong data acuity and attention to details.
• Experience in Mobile electronics or related consumer industry preferred.

ทักษะ:

Telesales

ประเภทงาน:

งานประจำ

• The role will lead the orchestration of lead and customer experiences across channels, designing and optimizing customer journeys that drive engagement, conversion, retention, and long-term value. Working at the intersection of strategy, data, marketing, sales, and operations, this person will translate customer insights into scalable commercial impact and seamless customer experiences across the full lifecycle.
• Own CVM strategy, roadmap, and operating model across the customer lifecycle.
• Drive new customer growth, customer value maximization, and profitable acquisition.
• Manage the end-to-end lead journey and funnel, covering lead generation, qualification, scoring, routing, nurturing, conversion, and performance optimization.
• Design and execute multi-channel campaigns across branch, telesales, digital, Direct CRM, and partner channels.
• Develop and manage customer campaign, engagement, loyalty, retention, and rewards programs to strengthen customer relationships, increase lifetime value, and improve customer advocacy.
• Translate data, segmentation, and propensity models into actionable campaigns and personalized customer journeys.
• Track CVM performance, including leads, conversion, CAC, incremental premium, campaign ROI, retention, renewal, and customer value uplift.
• Work closely with sales, telesales, marketing, data, product, and operations teams to ensure execution at scale.
• 5-10+ years of experience in CVM, CRM, customer marketing, campaign management, growth, or commercial strategy.
• Proven experience in financial services, insurance, banking, telco, retail, or data-driven customer businesses.
• Hands-on experience managing large-scale multi-channel campaigns and lead/funnel performance.
• Strong analytical mindset with experience using customer data, segmentation, customer value measurement, and campaign performance tracking.
• Strong stakeholder management and leadership skills, with an ownership mindset and bias for measurable results.
• Strong exposure to data-driven marketing and analytics-led decision making.

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Business Development

ประเภทงาน:

งานประจำ

• Develop and implement effective service strategies and profitable service business models aligned with evolving market needs.
• Generate profitable service revenue through annual maintenance contracts, spare parts sales, labour services, and warranty management.
• Identify and develop new markets for after-sales and service business.
• Support Marketing in launching new equipment by ensuring technical readiness and service capability.
• Customer Support & Operational Excellence.
• Ensure customer calls are responded to and resolved within agreed SLAs.
• Deliver high-quality, prompt service through internal teams, service franchisees, or distributors, ensuring customer satisfaction.
• Ensure proper warranty administration and claims management while keeping warranty costs under control.
• Team & Vendor Management.
• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.
• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Regularly review TCS and Sales team performance to resolve operational issues.
• Process & Performance Management.
• Develop and implement effective systems for field service, service support, warranty management, claims management, TCS administration, spare parts management, spare parts pricing, and service reporting.
• Coordinate with Supply Chain to maintain optimal spare parts inventory for service providers and technicians.
• Maintain operational costs within agreed budgets.
• Ensure the team follows all safety processes, SOPs, and PPE requirements, with the objective of achieving zero accidents.
• Bachelor's degree in mechanical or electrical engineering (B.E.). A postgraduate qualification in Management is an advantage.
• 12 to 15 years of progressive experience in technical service or after-sales support, ideally in capital equipment, automotive, engineering equipment, air conditioning/refrigeration, electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.
• Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
• Proven experience in service business development, team management, and third-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills.
• Experience in service selling and revenue generation is an advantage.
• Team player with strong leadership ability, patience, and a focus on operational excellence.
• Competitive salary and bonuses.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Provident fund.
• Hybrid work arrangement.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, Negotiation

ประเภทงาน:

งานประจำ

• Develops the customer strategic business plan for his/her respective category and customers.
• Work out a joint customer business plan for his/her respective category and customers.
• Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan.
• Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
• Manages customer promotion investment with the customer within budget.
• Seeking opportunity to Win at point of sales; Net new items/Share of basket, Distribution, Availability, Merchandising Opportunity.
• Deliver OTIF for innovation and theme.
• Plan vol. forecast and CPP budget as monthly basis.
• Provide clear objectives and deliverables for the Customer supervisor / pre-order team.
• Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.
• Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers.
• Data churning and analysis to provide accurate business requirements for business review presentations to customers.
• Negotiation.
• Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on his/her category.
• Manages overall levels of Customer Investments for his category.
• Monitors Customer Performance by tracking customer contribution and market share.
• Plays active ambassador role.
• Acts as active ambassador of Unilever at the customer and of the customer at Unilever.
• Participates actively to the account managers' meetings, looking at the best solution for the business.
• Bachelor's or master's degree in business administration, marketing or related field.
• Overall, Sales & Marketing experience with customer facing role at least 3 years.
• Experienced in FMCG industry is preferred.
• Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development.
• Skilled in developing and implementing customer/channel investment strategy.
• Experience in Marketing, Trade Marketing is desirable.
• Get to know our people, our culture, and your future at Unilever. Start here - ยูนิลีเวอร์ประเทศไทย | Unilever.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ทักษะ:

Analytical Thinking, Automation, Power BI, Tableau, Python, SQL, English

ประเภทงาน:

งานประจำ

• The Parq Building.
• _Overview_.
• The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.
• Our number of restaurants exceeding 1,600 in 21 countries. We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision.
• To be a Global Operator of Multiple Food Brands with the Objective of Providing 100% Satisfaction to All Stakeholders. We also share an inspiring organization culture.
• Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here.
• If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you.
• Data Analytics.
• Analyze customer pattern/ behavior from customer database to find the meaningful insight and identify the marketing opportunity.
• Visualize and present data-led strategies to business stakeholders to support informed decision-making.
• Segment customers based on historical data and criteria to generate potential target lists to support targeted campaign via in-app push, SMS, LINE etc.
• Assist Data Analytics team to build the right data modelling and dashboard visualization based on business's objective.
• CRM Campaign.
• Design A/B tests to identify the optimal message, offer, or channel mix for CRM campaigns.
• Evaluate and monitor campaign performance and give recommendation to the brand for better campaign effectiveness.
• Collaborate with brands, data team and other related parties to understand the business requirement, ensure the correctness of data source and campaign readiness before launching.
• Bachelor's degree in data science, ICT, Mathematics, Statistics or Economics or related fields.
• 5+ years working experiences in Marketing analytics, CRM/ loyalty, business analytics field is preferable.
• Support Loyalty/CRM planning to acquire, retain, win back member for each Minor Food's brand.
• Customer focus, analytical thinking, have willingness to learn new things.
• Proven ability to translate complex data into actionable business recommendations.
• Excellent communication and presentation skills, with experience influencing cross-functional stakeholders.
• Strong proficiency in analytical tools (e.g., SQL, Python, R) and data visualization platforms (e.g., Tableau, Power BI, Looker).
• Experience with customer data platforms (CDP), CRM systems, or marketing automation tools is a plus.
• Demonstrates a strong Passion for Growth by actively seeking learning opportunities, embracing challenges, and driving both personal and organizational development.
• Good command in English.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Digital Marketing, Data Analysis, Recruitment, Negotiation, Power BI, Tableau, YouTube, Python, SQL, SAS, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda has deep experience in data science, product, strategy, and other marketing fields and has built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.
• Due to continued expansion,.
• Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, TripAdvisor, Trivago, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (e.g. understanding the impact on bookings from large-scale TV campaigns or demand elasticity from pricing optimization), and liaise with product teams on an implementation roadmap.
• Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders.
• Bachelor's degree or higher from top university in a quantitative subject e.g. computer science, mathematics, engineering business, science, or relevant field of study.
• 4+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business role for a fast-growing global tech company.
• Experience in one or more data analysis packages or databases, e.g. SQL, SAS, R, SPSS, Python, VBA and visualization tools, e.g. Tableau, Power BI, etc.
• Excellent verbal and written communication skills in English.
• Ability to move fast and be efficient, making decisions on objective data evidence.
• Innate desire to take ownership, make an impact and influence outcomes.
• Excellent organizational skills, attention to detail and ability to work independently.
• Experience in digital marketing or e-commerce.
• Experience with A/B testing and other testing metrics.
• Strong presentation and negotiation skills.
• STRA#ANLS#MRKT#3#LI-TR2 data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Digital Marketing, YouTube

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• 6 years of experience in sales and business development, product marketing, digital media, technology sales or agency.
• Experience using Google and YouTube advertising solutions.
• Experience in business development, client relationship management and servicing, and consultative selling.
• Knowledge of Thailand marketing and the media industry.
• Understanding of industry wide digital advertising and media products.
• Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Account Manager, you will provide advertising solutions to consumers and businesses. You will be working closely with the Industry Manager and Cross-Functional teams to develop Google's marketplace, you will combine a passion for the industry and demonstrated fluency in the language of media with effective presentation and communication skills. You will manage the relationships with clients and agencies, identifying, educating and developing clients in order to drive their business growth.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Engage and influence key customer stakeholders by leading meetings to uncover marketing goals and key performance indicators, translating them into actionable campaign strategies.
• Drive exceptional campaign results, quantify business impact, and demonstrate value to customers, maintaining account hygiene.
• Build and pitch data-driven solutions to maximize customer value through Google's advertising solutions, manage objections, and ultimately achieve sales growth goals.
• Analyze campaign data, ensuring performance is accurately tracked, and delivering measurable results aligned with customer objectives.
• Monitor performance data to extract key insights, identifying and cultivating qualified promote opportunities to drive future customer growth and build pipelines.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• ดำเนินการ และตรวจสอบ การดำเนินการในการวิเคราะห์ข้อมูลในกลุ่มผลิตภัณฑ์ (product group) เพื่อให้ได้มาซึ่งยอดขาย และแผนงานพัฒนางานขาย โดยใช้ข้อมูลของลูกค้า.
• วางแผน ดำเนินการ ในการทำงานที่เกี่ยวข้องทีมขายกลุ่มผลิตภัณฑ์ (product group) ในส่วนของการพัฒนาแผนงาน ทั้งรายปี / รายไตรมาสเพื่อให้เป็นไปตามแผนงานของธุรกิจ.
• วางแผนงาน และจัดเตรียมข้อมูลต่าง ๆ ที่เกี่ยวข้องให้แก่ทีมขายกลุ่มผลิตภัณฑ์ (product group)และเป็น Key Partnership กับผู้บังคับบัญชาในการให้คำปรึกษาในเรื่องต่าง ๆ ที่เกี่ยวข้อง.
• วิเคราะห์ ติดตามข่าวสาร หรือกิจกรรมต่าง ๆ ทางการตลาดของคู่แข่งเพื่อนำข้อมูลมาใช้ในการปรับแผนงานเพื่อการแข่งขัน.
• วิเคราะห์ และสนับสนุนข้อมูลในการมองหาโอกาสการเติบโตของธุรกิจ.
• ปริญญาตรีด้านการตลาด/บริหารธุรกิจและมีประสบการณ์ในระดับการบริหารอย่างน้อย 3-5 ปี.
• มีประสบการณ์ด้านการตลาดและการขายสินค้าเครื่องดื่ม หรือ FMCG ในช่องทางโมเดิร์นเทรด ไม่น้อยกว่า 5 ปี และมีความเข้าใจกระบวนการจัดจำหน่ายในช่องทางนี้อย่างละเอียด และผลกระทบกับช่องทางการจัดจำหน่ายอื่นๆ.
• Knowledge & Skills (ความรู้และทักษะ).
• มีความรู้ในด้านการบริหารกลยุทธ์ทางการตลาด และช่องทางการจัดจำหน่าย.
• มีความรู้ในการใช้งานคอมพิวเตอร์โปรแกรม MS office, Space Management.
• มีความรู้ด้านภาษาอังกฤษทั้งการพูดและเขียนเป็นอย่างดี.
• มีทักษะในการวางแผน นำเสนอแผนงาน การจัดการและการวิเคราะห์.
• มีทักษะในการเจรจาต่อรองอย่างมีประสิทธิภาพ.
• มีความเข้าใจในธุรกิจขององค์กรเป็นอย่างดี.
• มีทักษะในการจัดลำดับความสำคัญของงาน.
• มีทักษะในการวิเคราะห์เชิงเหตุผล.
• มีทักษะในการอ่าน Data ของ Nielsen, EGG Digital และ C-Smart ได้.
• มีความสามารถในการสอนงานต่อได้ (Coaching).

ประเภทงาน:

งานประจำ

Virgin Active Thailand career opportunities: Personal Trainers, Consultants, Instructors, Sales, Reception staff - find your perfect job at Virgin Active.

ทักษะ:

Good Communication Skills, Financial Reporting, Financial Analysis, Data Analysis, Accounting

ประเภทงาน:

งานประจำ

• BANGKOK GENERAL OFFICE.
• The Financial Analysis job family at Procter & Gamble offers a broad range of opportunities for growth and development as a business leader. Professionals in this field play a crucial role in providing decision-making guidance and leadership to the company, maximizing long-term profits, cash flow, and shareholder value through comprehensive financial analysis.
• As a Sales/Customer Team Finance professional at Band 1, you will contribute to fina ...
• Lead small scale projects and assist in financial analysis to evaluate Sales/Customer Team performance.
• Analyze sales data to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure accurate financial reporting and analysis.
• Contribute to the preparation of financial reports, presentations, and forecasts.
• Support in evaluating sales strategies for profitability.
• Ensure compliance with financial policies, procedures, and regulatory requirements.
• Job Qualifications.
• Basic understanding of finance and accounting principles.
• Strong analytical skills with the ability to interpret financial data.
• Proficiency in Microsoft Excel for data analysis.
• Good communication skills to effectively collaborate with cross-functional teams.
• Detail-oriented with a focus on accuracy in financial analysis.
• Ability to learn new skills and adapt quickly to changing environments.
• Bachelor's degree in Finance, Accounting, or a related field.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time.
• Job Number.
• R000142708.
• Job Segmentation.
• Entry Level.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Risk Management, Recruitment, Tableau, YouTube, SQL

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Architecture, Salesforce, Vietnamese

ประเภทงาน:

งานประจำ

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