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Skills:

Business Development, Negotiation

Job type:

Full-time

• Conduct face-to-face meetings with partners to present tailored, compelling propositions.
• Communicate the unique benefits of partnering with Hotelbeds.
• Lead high-stakes negotiations with new and existing partners.
• Secure favorable terms and close high-value agreements.
• Drive revenue growth within the given portfolio.
• Identify opportunities to improve contracting quality and conversion rates.
• Monitor and act on performance metrics.
• Integrate HBX Group ecosystem solutions into partner strategies.
• Identify and onboard new strategic accounts.
• Collaborate with Business Development Managers to harvest signed acquisitions.
• Maintain accurate records in internal tools.
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
• Skillset and Experience required.
• Strong negotiation and influencing skills.
• Ability to effectively connect and communicate with the top hotel decision makers (Owner, GM level).
• Proven track record of strategic high-value deal closures.
• Strategic account planning.
• Data analysis and insight generation.
• Adaptability and solution orientation.
• Strong understanding of the Thai hotel market.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Highly organised and efficient with attention to detail.
• Fast learner.
• Experience with tools such as Salesforce and Tableau.
• English proficiency at the business level.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Job type:

Full-time

• To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
• To contribute to the high level of services in accordance with the company's standard as prescribed in Standard Operations Manual.
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all time.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.
• Administration.
• To update the Therapist Log Book.
• To complete all assignments stated by deadlines with the spa manager or supervisor's guidelines.
• To respond to the change as indicated by the company.
• Policy & Procedure.
• To have a complete understanding of and adhere to the company's policy and procedures.
• To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety.
• To report for duty punctually and wear the correct uniform with the name badge at all times.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Art Direction, Branding

Job type:

Full-time

• Define and champion a distinctive creative vision for each brand, turning positioning and audience insight into visual identities and brand experiences across every touchpoint.
• Protect brand architecture, identity systems and naming conventions, and challenge work that dilutes brand equity or creates unnecessary inconsistency.
• Own and evolve brand guidelines as practical, digital-first design systems, with templates, toolkits and asset libraries that let corporate, regional and hotel teams ex ...
• Lead creative direction for brand launches, refreshes, rebrands, conversions and pre-opening programmes, in partnership with the Vice President Marketing and brand governance forums.
• Hands-on creative and integrated campaigns.
• Personally develop concepts and art-direct priority work, from first idea through to final execution, setting the standard by example.
• Conceive and direct integrated campaigns across digital, social, video and motion, CRM, web, photography, print and out-of-home, with one clear idea and visual language across channels.
• Lead art direction and visual storytelling for photography, film and content production, from brief and mood boards through to shoot oversight and post-production review.
• Champion social-first and creator-led storytelling that feels native to each platform and true to the brand.
• Use customer insight, performance data and testing to improve relevance and results, without compromising brand standards.
• Brand experience in hotels.
• Work with interior design, food and beverage, operations and development teams so each brand is expressed consistently in physical touchpoints such as signage, print, packaging and in-room items.
• Review property-level work that falls outside approved templates, and advise on property photography, collateral, campaigns and pre-opening creative.
• Balance global brand consistency with local market relevance across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.
• Leading the creative team.
• Lead, coach and inspire the in-house creative team through regular design reviews, mentoring and constructive critique, building a culture of craft, curiosity and accountability.
• Shape the team's structure, skills mix and capacity across design, art direction, motion, video and content; lead recruitment, succession planning and career development.
• Set clear priorities, stay close to important briefs, and empower team members to own their work.
• Creative operations, budget and AI.
• Run an effective creative operation covering briefing, prioritisation, workload planning, turnaround standards and reporting, with clear visibility of timelines, dependencies and risks.
• Manage the creative budget and production costs, and decide when work is best delivered in-house or through external partners.
• Evaluate and introduce AI-enabled creative tools where they improve quality or efficiency, with clear guardrails on brand safety, intellectual property, data privacy, usage rights and disclosure.
• Ensure creative assets are reviewed before publication for brand compliance, accuracy, cultural sensitivity and accessibility.
• Agencies, partners and stakeholders.
• Build and manage a roster of creative, design, photography, film and production partners, including briefing, pitching, selection, negotiation, quality control and performance review.
• Give clear direction and feedback to partners, and take accountability for the quality, consistency, timing and value of external creative output.
• Partner with Marketing, Digital, Social Media & Creator, Content, CRM, Revenue, PR and hotel teams to align creative priorities with business objectives.
• Present creative strategy and work with confidence to senior leadership and owners, explaining the rationale and responding constructively to feedback.
• Photography and videography.
• Guide the photographic and film direction for each brand, defining visual style and storytelling approach so that visual expression is distinctive to each brand and consistent across the portfolio.
• Conduct and art-direct photo and video shoots when required, including campaign, pre-opening and priority-property shoots, covering briefs, shot lists, mood boards, location and talent direction, on-set creative direction and post-production review.
• Brief, select and direct external photographers, filmmakers and production crews for larger productions, ensuring all content meets brand standards and delivers value for money.
• Maintain brand photography and film guidelines and an organised, current asset library with clear usage rights, so that hotel and regional teams can find and use approved imagery with confidence.
• Key qualifications and experience required.
• At least 10 years' experience in creative, design, art direction or brand roles, in agency and/or in-house environments, including at least 5 years leading creative teams.
• A portfolio that shows both strategic creative leadership and hands-on craft: original concepts, brand identity systems, integrated campaigns and digital or motion work. Candidates should be able to explain their individual contribution to each piece.
• Experience across multiple brands and markets, including brand launches, refreshes, rebrands or major creative transformation.
• A deep understanding of brand strategy, brand architecture and governance in a multi-brand, multi-market organisation.
• Experience directing photographers, filmmakers, agencies and production partners from brief to delivery, and managing budgets and suppliers.
• Expert knowledge of Adobe Creative Cloud and Figma, with a sound understanding of motion and video workflows, digital asset management and AI-enabled creative tools.
• A strong grasp of digital and social-first creative, web and CRM, and the ability to use data to improve creative effectiveness.
• Commercial judgement that connects creative decisions to brand equity, guest experience and business results.
• Excellent communication and presentation skills, and the ability to influence senior executives, owners, regional teams and hotel leaders.
• Cultural awareness, with a practical understanding of localisation and accessibility.
• A Bachelor's degree in Design, Visual Communication, Advertising or a related field, or equivalent professional experience.
• Fluent English, written and spoken; additional languages are an advantage. Willingness to travel as required.
• Experience in hospitality, luxury, travel, fashion, lifestyle or premium consumer brands is valued. Hospitality experience is an advantage but not essential, and fresh perspectives from other categories are welcome.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Business Development

Job type:

Full-time

• Convert digitally registered leads by contacting potential hotel partners via phone and email, focusing on mid-level TTV opportunities.
• Monitor and ensure completion of technical and commercial onboarding processes to achieve "Ready to Sell" and "First Booking" status.
• Manage onboarding for strategic acquisitions from the Account Developer team and leads generated via HBX webforms (public and internal).
• Support hotels and chains in the ARI mapping process via channel managers or connectivity platforms (e.g., SynXis).
• Share extranet credentials and contract code details necessary for system setup.
• Ensure completeness and accuracy of hotel content, including room names, descriptions, and images for proper client mapping.
• Monitor the first 10 room nights to ensure correct system setup, payment functionality, and competitive pricing compliance.
• Coordinate smooth handover to the commercial team with a structured plan, including key contacts, agreements, and potential challenges.
• Promote a digital-first approach by encouraging use of automated tools for hotel acquisition and onboarding.
• Skillset and Experience required.
• Bachelor's degree in Hospitality, Tourism, or a related field.
• Fluent in English & additional languages (e.g., Mandarin, Cantonese, Russian, German, French, Spanish).
• Experience in hotel distribution, OTA, travel tech, hospitality, or related industries preferred.
• Background in onboarding, acquisition, sales support, or partner/account management is an advantage.
• Strong understanding of hotel systems, channel managers, and ARI mapping processes.
• Excellent communication and stakeholder management skills.
• Comfortable with high-volume outreach (calls and emails).
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Proactive and solution-driven mindset with good problem-solving skills.
• Familiarity with systems such as SynXis or similar connectivity tools is preferred.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Skills:

Analytical Thinking, Automation, Power BI, Tableau, English

Job type:

Full-time

• The Parq Building.
• _Overview_.
• The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.
• Our number of restaurants exceeding 1,600 in 21 countries. We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision.
• To be a Global Operator of Multiple Food Brands with the Objective of Providing 100% Satisfaction to All Stakeholders. We also share an inspiring organization culture.
• Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here.
• If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you.
• Data Analytics.
• Analyze customer pattern/ behavior from customer database to find the meaningful insight and identify the marketing opportunity.
• Visualize and present data-led strategies to business stakeholders to support informed decision-making.
• Segment customers based on historical data and criteria to generate potential target lists to support targeted campaign via in-app push, SMS, LINE etc.
• Assist Data Analytics team to build the right data modelling and dashboard visualization based on business's objective.
• CRM Campaign.
• Design A/B tests to identify the optimal message, offer, or channel mix for CRM campaigns.
• Evaluate and monitor campaign performance and give recommendation to the brand for better campaign effectiveness.
• Collaborate with brands, data team and other related parties to understand the business requirement, ensure the correctness of data source and campaign readiness before launching.
• Job.
• Bachelor's degree in data science, ICT, Mathematics, Statistics or Economics or related fields.
• 5+ years working experiences in Marketing analytics, CRM/ loyalty, business analytics field is preferable.
• Support Loyalty/CRM planning to acquire, retain, win back member for each Minor Food's brand.
• Customer focus, analytical thinking, have willingness to learn new things.
• Proven ability to translate complex data into actionable business recommendations.
• Excellent communication and presentation skills, with experience influencing cross-functional stakeholders.
• Strong proficiency in analytical tools (e.g., SQL, Python, R) and data visualization platforms (e.g., Tableau, Power BI, Looker).
• Experience with customer data platforms (CDP), CRM systems, or marketing automation tools is a plus.
• Demonstrates a strong Passion for Growth by actively seeking learning opportunities, embracing challenges, and driving both personal and organizational development.
• Good command in English.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

5 years required

Skills:

Accounting, Financial Reporting

Job type:

Full-time

• Regional and Corporate Finance & Accounting teams.
• Shared Services and Regional Business Services leadership.
• Corporate F&A Teams both in Asia Pacific and in the US including tax and treasury.
• Operational and Commercial Teams.
• Onsite and Regional HR Leaders.
• Legal.
• Internal and external auditors.
• 3rd party vendors/contributors.
• JOB SPECIFIC TASKS.
• Overall responsibilities.
• Perform end-to-end R2R activities, including journal entries, accruals, and adjustments.
• Support monthly, quarterly, and annual financial close activities.
• Ensure accurate and timely preparation of financial reports and schedules.
• Maintain compliance with SOX, IFRS/GAAP, and company policies.
• Prepare and review balance sheet reconciliations and resolve outstanding items.
• Assist in audit requests and ensure audit readiness.
• Identify and implement process improvements and automation initiatives.
• Support continuous improvement in data quality, reporting, and controls.
• Record-to-Report (R2R) Operations.
• Prepare and post journal entries, including accruals, prepayments, and reclassifications.
• Perform general ledger account reconciliations and variance analysis.
• Ensure integrity of financial data in ERP systems.
• Support intercompany transactions and reconciliations.
• Assist in fixed assets accounting, including capitalization and depreciation.
• Ensure timely and accurate execution of closing checklists and deliverables.
• Shared Services Operations & Controls.
• Overall accountability for the shared services delivery of core financial processes including but not limited to Accounting, Planning and Analysis, Tax, Business Partner Relations,.
• Support financial statements and supporting schedules preparation for internal and external reporting.
• Ensure compliance with accounting standards (IFRS/GAAP) and regulatory requirements.
• Maintain proper documentation for audit trails and internal controls.
• Support statutory reporting and tax-related submissions (where applicable).
• Assist in SOX controls execution and documentation.
• Maintain a strong internal control environment through adherence to policies and procedures.
• Ensure all reconciliations and journal entries are properly supported and approved.
• Support remediation of control deficiencies and audit findings.
• Maintain documentation of processes and standard operating procedures (SOPs).
• Continuous Improvement & Transformation.
• Identify opportunities to streamline R2R processes and improve efficiency.
• Participate in automation, system enhancements, and ERP upgrades.
• Support migration or standardization initiatives within Shared Services.
• Leverage reporting and analytics tools to enhance financial insights.
• CANDIDATE PROFILE.
• Preferred.
• Education and Experience.
• Bachelor's Degree in Finance, Accounting, or related field.
• 2-5 years of relevant accounting experience, preferably in R2R or Shared Services environment.
• Professional qualification (e.g., CPA, CA, ACCA) preferred or in progress.
• Experience with ERP systems.
• Strong understanding of accounting principles (IFRS/GAAP).
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Good understanding of financial controls and compliance.
• Ability to meet tight deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Excel and financial systems.
• Knowledge of automation tools and data analytics is an advantage.
• COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS.
• Managing Execution.
• Driving for Results - Meets deadlines and delivers high-quality outputs.
• Planning and Organizing - Prioritizes tasks effectively during close cycles.
• Building Relationships.
• Collaboration - Works effectively across teams and geographies.
• Customer Focus - Provides responsive support to internal stakeholders.
• Learning and Applying Professional Expertise.
• Technical Accounting Knowledge - Applies accounting standards accurately.
• Continuous Improvement - Identifies and drives efficiencies in processes.
• Business Acumen - Understands impact of accounting on business performance.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Experience:

3 years required

Skills:

Digital Marketing, Social media, Google Ads, YouTube, Project Management

Job type:

Full-time

• Offline Media Planning & Execution.
• Execute offline media campaigns in line with approved marketing plans and budgets.
• Manage TVC, billboard, DOOH, OOH, TVPR tie-ins, radio, and print media placements.
• Explore and recommend new media opportunities to improve brand reach and visibility.
• Coordinate with media agencies to ensure timely campaign implementation.
• Online Media & Paid Social Management.
• Execute full-funnel digital media campaigns across awareness, consideration, and conversion stages.
• Manage paid social and boost campaigns on Facebook, Instagram, YouTube, X (Twitter), and LINE Official Account.
• Monitor media performance and optimize campaigns to maximize effectiveness and ROI.
• Collaborate with agencies to improve CPM, CTR, CPA, engagement, and conversion metrics.
• Owned Social Media & KOL Management.
• Manage day-to-day social media content publishing across brand channels.
• Ensure timely posting of marketing campaigns and promotional content.
• Coordinate with KOLs, influencers, and agencies to support campaign execution.
• Monitor content performance and engagement trends to improve effectiveness.
• Media Performance Monitoring & Optimization.
• Track and monitor media performance on a daily basis.
• Analyze campaign performance and identify opportunities for improvement.
• Prepare performance reports and present recommendations to stakeholders.
• Coordinate with internal teams and agencies to troubleshoot campaign issues and implement corrective actions promptly.
• Media Planning & Agency Management.
• Develop monthly media plans aligned with marketing calendars and campaign objectives.
• Prepare full-funnel media briefs for agency execution.
• Lead coordination with media agencies and participate in marketing synchronization meetings.
• Ensure media plans meet business goals and are delivered on schedule.
• Budget Planning & Control.
• Monitor and track media spending against approved budgets.
• Prepare budget utilization reports and provide recommendations for optimization.
• Ensure cost efficiency and effective allocation of media investments.
• Campaign Asset Coordination & Brand Visibility.
• Coordinate with Creative, Brand, and Agency teams to ensure marketing assets are delivered on time.
• Adapt and localize key visuals for various media formats.
• Conduct store visits and monitor campaign visibility across key touchpoints.
• Ensure consistent brand communication across all channels.
• Bachelor's degree in Marketing, Communications, Advertising, Business Administration, or related fields.
• Minimum 3-5 years of experience in Marketing, Media Planning, Digital Marketing, Social Media, or Integrated Marketing Communications.
• Strong understanding of offline and digital media channels.
• Experience managing media agencies, creative agencies, and influencers/KOLs.
• Proficient in Meta Ads Manager, Google Ads, YouTube, LINE OA, and social media platforms.
• Strong analytical skills with experience interpreting campaign performance data.
• Excellent project management and stakeholder management skills.
• Strong communication and presentation skills.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

3 years required

Skills:

Project Management, Microsoft Office, English

Job type:

Full-time

• Manage and execute Local Store Marketing activities for assigned stores.
• Work closely with Operations, Area Coaches, and Store Managers to ensure successful execution of local marketing campaigns.
• Develop and recommend local marketing initiatives based on market trends, customer insights, and business opportunities.
• Coordinate the production and distribution of local marketing materials.
• Monitor campaign performance and recommend improvements to maximize marketing effectiveness.
• Ensure all LSM activities are executed within approved budgets and timelines.
• Prepare post-campaign reports and provide recommendations for future improvements.
• New Store Opening.
• Lead marketing execution for assigned new store opening projects.
• Coordinate with Operations, Construction, Mall Management, suppliers, and agencies to ensure smooth execution.
• Ensure all marketing materials, promotional activities, and store opening communication are completed according to schedule.
• Support grand opening events and local activation activities.
• Monitor new store opening campaign performance and prepare post-opening reports.
• Marketing Campaign Execution.
• Execute marketing campaigns according to the annual marketing calendar.
• Coordinate with internal departments and external agencies to ensure timely campaign delivery.
• Monitor project timelines, budgets, and campaign performance.
• Ensure all marketing communications comply with Bonchon Brand Guidelines.
• Support the implementation of promotional campaigns across all assigned stores.
• Market Intelligence.
• Monitor competitor activities, industry trends, and customer behavior.
• Collect and analyze campaign performance data.
• Prepare regular performance reports and presentations.
• Cross-functional Collaboration.
• Collaborate closely with Operations, Finance, SCM, R&D, P&C, Mall Management, suppliers, and marketing agencies.
• Coordinate with internal stakeholders to ensure marketing activities support business objectives.
• Support departmental projects and perform other duties as assigned by the Line Manager.
• Recommend improvement opportunities based on campaign results and market insights.
• Bachelor's Degree in Marketing, Business Administration, Communications, or related fields.
• 3-5 years of experience in Marketing, Local Store Marketing, Trade Marketing, Retail Marketing or related fields.
• Experience in QSR, Retail, Food & Beverage, or Hospitality businesses is preferred.
• Good project management and coordination skills.
• Strong communication and stakeholder management skills.
• Good analytical and problem-solving skills.
• Good command of both Thai and English.
• Proficient in Microsoft Office.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Microsoft Office, English

Job type:

Full-time

• Hotel creation.
• Deployment of hotels to indirect partners.
• Regional and hotel offer loading.
• Room types management.
• Corporate contract distribution.
• Use Service Now ticketing platform to manage loading requests.
• To be a regional expert on Accor distribution tools & loading procedures and work with the automation team to streamline activities on both.
• Maintain internal knowledge base using confluence application & identify areas for improvement or change in global procedures.
• Flexible and able to embrace and respond to change effectively.
• Effectively prioritize workload of daily tasks and project work.
• To share operational distribution challenges with service delivery and Accor apps teams and suggest innovative solutions to address them.
• To understand challenges of the operations teams, their business requirements and manage their expectations on loading topics.
• Multicultural awareness and be able to work with people from diverse backgrounds.
• Bachelor's degree or higher in any related field.
• Knowledge of Microsoft Office tools primarily outlook and excel.
• Knowledgeable about operational procedures, Hotel distribution systems, reservation / front office / sales procedures.
• Organized with strong attention to detail.
• Excellent communication with strong command of written and spoken English.
• Good communication kills in Portuguese and/or Chinese are a major advantage.
• Service oriented, self motivated and energetic.
• Multicultural awareness and able to work with people from diverse backgrounds.
• Flexible with the ability to embrace and respond to change effectively.
• Can do attitude - able to come up with out of the box solutions.
• High level of collaboration to work effectively within the team.
• Curious and aware about changes in the hospitality industry.
• This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Take charge of banquet event operation.
• Ensure setup is in accordance to guests' requirement based on Banquet Event Order or Change Log.
• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received.
• Ensure that team members with direct guest contact possess good product knowledge.
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations.
• Check and ensure that all operating supplies are well stocked and sufficient to run operation.
• Plan the manning allocation/work assignment per Banquet event.
• Implement appropriate and effective measures to keep costs and expenses within budget.
• Minimum 2 years of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.

Experience:

No experience required

Job type:

Full-time

• Oversee housekeeping operations across Socialtel, Slumber Party Hostels, and Bodega Hostels..
• Establish and implement consistent housekeeping SOPs and cleaning standards across all properties..
• Ensure guest rooms, dormitories, bathrooms, public areas, staff areas, and back-of-house spaces are clean, hygienic, and well maintained..
• Conduct regular property visits, inspections, and operational audits..
• Monitor housekeeping performance and implement corrective actions where required..
• Work closely with property management teams to resolve operational challenges..
• Cleanliness & Guest Experience.
• Maintain high standards of cleanliness, hygiene, room presentation, and overall property appearance..
• Ensure guest rooms, shared facilities, dormitories, and bathrooms meet the expectations of each brand..
• Monitor guest feedback, cleanliness scores, and housekeeping-related complaints..
• Establish effective procedures for handling guest requests, room issues, lost property, and service recovery..
• Identify recurring cleanliness issues and implement sustainable solutions..
• Support a welcoming, comfortable, and social guest environment across the hostel and lifestyle hospitality portfolio..
• Team Leadership & Development.
• Lead, coach, and support housekeeping supervisors, room attendants, public-area attendants, and other housekeeping employees..
• Develop training programs for cleaning procedures, hygiene, room inspections, chemical handling, and service standards..
• Establish clear performance expectations and productivity targets..
• Support recruitment, onboarding, training, and development of housekeeping teams..
• Evaluate staffing structures and manpower requirements based on occupancy and operational needs..
• Promote teamwork, accountability, and continuous improvement..
• Productivity & Workforce Planning.
• Develop housekeeping schedules and staffing plans aligned with occupancy, arrivals, departures, and room turnover..
• Monitor room-cleaning productivity and labor efficiency..
• Establish realistic cleaning-time standards for private rooms, dormitories, bathrooms, and public areas..
• Optimize manpower allocation across properties when operationally appropriate..
• Coordinate with Front Office and Operations teams to prioritize room readiness and guest requirements..
• Identify opportunities to improve workflows without compromising cleanliness or safety..
• Cost Control & Inventory Management.
• Manage housekeeping budgets and monitor operating expenses..
• Control the use of cleaning supplies, chemicals, linen, towels, amenities, and other housekeeping materials..
• Monitor linen circulation, replacement, stock levels, and losses..
• Implement effective inventory controls and purchasing procedures..
• Reduce wastage and unnecessary expenditure while maintaining required standards..
• Evaluate suppliers and outsourced housekeeping or laundry services where applicable..
• Maintenance & Asset Protection.
• Work closely with Engineering, Maintenance, and property teams to report and resolve room defects and maintenance issues..
• Ensure damaged furniture, fixtures, linen, and equipment are reported and followed up..
• Support preventive maintenance through regular room and public-area inspections..
• Monitor room conditions and identify recurring maintenance concerns..
• Help protect the property's assets through proper handling, storage, and maintenance procedures..
• SOPs, Quality Assurance & Compliance.
• Develop and maintain group-wide housekeeping SOPs, checklists, and inspection forms..
• Conduct regular quality audits and evaluate compliance across properties..
• Ensure proper cleaning chemical usage, storage, and handling..
• Maintain appropriate hygiene, sanitation, and workplace safety practices..
• Ensure housekeeping teams follow company policies and applicable local regulations..
• Prepare action plans and follow up on audit findings..
• Cross-Department Coordination.
• Coordinate with Front Office and Operations regarding room status, early arrivals, late check-outs, and room readiness..
• Work with General Managers and Hostel Managers to align housekeeping priorities with business needs..
• Coordinate with Finance and Procurement on budgets, purchasing, and inventory controls..
• Collaborate with HR and Learning & Development on recruitment, training, and employee development..
• Support operational projects, renovations, new openings, and housekeeping setup when required..
• Group Reporting & Continuous Improvement.
• Prepare regular reports on cleanliness, productivity, staffing, costs, and quality audits..
• Track housekeeping KPIs across all properties..
• Identify best practices and share effective solutions between brands and locations..
• Recommend operational improvements to increase efficiency and guest satisfaction..
• Support the implementation of systems, tools, and processes that improve housekeeping management..
• Minimum 5 years of housekeeping experience in hotels, resorts, hostels, or lifestyle hospitality..
• Previous experience as a Group Housekeeping Manager, Cluster Executive Housekeeper, Executive Housekeeper, or senior housekeeping leader..
• Experience managing housekeeping operations across multiple properties is strongly preferred..
• Strong knowledge of room cleaning, dormitory cleaning, public-area maintenance, linen management, and hygiene standards..
• Proven experience leading, training, and developing housekeeping teams..
• Strong understanding of labor productivity, inventory management, and cost control..
• Experience developing SOPs, conducting inspections, and implementing quality improvements..
• Strong organizational, communication, and problem-solving skills..
• Good English communication skills..
• Willingness to travel regularly between properties and destinations..
• Ability to work independently and support operational teams across multiple locations..
• IDEAL CANDIDATE.
• The ideal candidate is a practical, detail-oriented, and hands-on housekeeping professional who understands the operational demands of multi-property hospitality.
• International hotel groups and resorts.
• Lifestyle and boutique hotels.
• Hostels and shared-accommodation concepts.
• High-occupancy properties with frequent room turnover.
• Multi-property or cluster housekeeping operations.
• Hospitality groups with different brands and service models.
• The successful candidate must be comfortable working in both full-service lifestyle hotels and social hostels, adapting housekeeping procedures to private rooms, dormitories, shared bathrooms, communal areas, and high-traffic social spaces.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• The Experience Manager is the senior functional leader responsible for creating distinctive, safe and
• commercially effective guest experiences across Socialtel and Collective Hospitality hostel properties in
• Asia. Reporting jointly to the Regional Director of Hostels and the Regional Director of Socialtel, the role
• develops the experience strategy, programming standards, community engagement, events, entertainment,
• local partnerships and guest-journey initiatives that strengthen brand identity, satisfaction, reputation,
• ancillary revenue and repeat business. The position leads property Experience teams, supports openings
• and turnarounds and ensures each destination delivers locally relevant experiences within consistent Group
• standards.
• ROLE CONTEXT
• This is a shared regional role across two related but differentiated hospitality platforms. Socialtel combines
• accommodation, lifestyle, community, work, food, beverage and destination-led experiences, while the
• hostel portfolio requires highly social, energetic, inclusive and value-conscious programming for international
• travellers. The Experience Manager must protect the identity of each brand, adapt programmes to local
• markets and cultures and establish practical common standards, tools, reporting and capability across a
• geographically dispersed portfolio.
• Experience Strategy and Brand Leadership
• Develop and implement the portfolio experience strategy for Socialtel and Collective Hospitality hostels
• in alignment with each brand promise, guest profile and business plan.
• Translate the strategy into practical standards, annual calendars, property plans, KPIs, toolkits and
• accountable implementation milestones.
• Protect the distinct identity of Socialtel and the hostel brands while creating appropriate shared
• systems, training and operating efficiencies.
• Advise both Regional Directors and property leaders on guest trends, programming priorities,
• experience investment and recovery actions.
• Guest Journey and Service Experience
• Map and continuously improve the end-to-end guest journey from pre-arrival and welcome through
• stay, social engagement, departure and post-stay connection.
• Establish memorable arrival, community introduction, local discovery and farewell rituals appropriate to
• each brand and destination.
• Ensure Experience teams are visible, approachable, inclusive and proactive in connecting solo
• travellers, groups, digital nomads and local communities.
• Partner with Operations to remove recurring service friction and ensure published experiences
• accurately match what is delivered.
• Programming, Activities and Events
• Create programming standards and balanced weekly calendars covering social, cultural, wellness,
• food, beverage, entertainment, learning and destination activities.
• Ensure property programmes are locally relevant, seasonally appropriate, operationally achievable and
• sufficiently varied for different guest profiles.
• Review event concepts, run sheets, staffing, production, suppliers, permissions, contingency plans and
• post-event results for major activations.
• Introduce repeatable signature experiences while encouraging controlled local creativity and timely
• refreshment of underperforming activities.
• Community Building and Social Connection
• Create inclusive environments that help guests connect naturally without pressure and that remain
• welcoming to different cultures, ages and travel purposes.
• Develop community rituals, interest-based activities, host-led introductions and responsible
• communication channels that strengthen belonging.
• Build appropriate engagement with local residents, creatives, entrepreneurs and community
• organisations without displacing or disrespecting local culture.
• Ensure programmes prevent exclusion, harassment, discrimination and unsafe behaviour and provide
• clear routes for guest support and escalation.
• Commercial Activation and Ancillary Revenue
• Develop experience-led revenue opportunities across tours, activities, events, food, beverage,
• entertainment, wellness, transport and approved partnerships.
• Set participation, revenue, margin, conversion and guest-value expectations and ensure paid activities
• are properly priced, contracted and reconciled.
• Work with Commercial and Marketing teams to create packages, campaigns, content and upselling
• opportunities that increase bookings and in-house spend.
• Balance commercial performance with authentic guest value and discontinue activities that are unsafe,
• off-brand, poorly rated or commercially unsustainable.
• Local Partnerships and Destination Experiences
• Source, evaluate and maintain trusted partners for tours, transport, wellness, culture, entertainment,
• food and other destination experiences.
• Conduct due diligence on licences, insurance, safety, quality, pricing, capacity, sustainability and
• reputation before recommending or selling an experience.
• Negotiate approved commercial terms, service standards, cancellation conditions, guest-support
• responsibilities and escalation procedures.
• Maintain a current destination knowledge base so teams provide accurate, responsible and
• personalised recommendations.
• Safety, Risk and Responsible Experience Delivery
• Ensure every activity has an appropriate risk assessment, operating procedure, emergency response,
• guest briefing, capacity limit and accountable owner.
• Apply strict controls for alcohol-led events, nightlife, transport, water activities, adventure activities,
• vulnerable guests and third-party providers.
• Stop, postpone or modify any activity when weather, security, staffing, equipment, licensing or guest
• behaviour creates unacceptable risk.
• Report incidents promptly, preserve records and coordinate with property leadership, Security, Legal,
• People and Culture and insurers as required.
• Guest Feedback, Reputation and Recovery
• Monitor experience-related reviews, ratings, surveys, social sentiment, complaints and direct feedback
• across all assigned properties.
• Establish standards for acknowledging, resolving, documenting and learning from complaints and
• service-recovery cases.
• Identify recurring themes and work with operational leaders on measurable corrective action,
• ownership and completion dates.
• Recognise positive feedback, share best practices and convert strong guest stories into approved
• advocacy and brand content.
• Digital Engagement and Content Collaboration
• Partner with Marketing to maintain timely and accurate activity calendars, digital displays, social
• content, property information and pre-arrival communications.
• Support teams to capture authentic, consent-based photo and video content that reflects the
• community and protects guest privacy.
• Use approved digital channels to promote activities, manage registrations, communicate changes and
• sustain appropriate guest engagement.
• Use responsible AI-enabled and design tools to improve schedules, training materials, content
• concepts, localisation and reporting productivity.
• Property Support, Openings and Turnarounds
• Support new openings, rebrands, seasonal launches and operational turnarounds with experience
• concepts, pre-opening calendars, partner sourcing and team readiness.
• Conduct structured property visits, observe delivery across different dayparts and provide clear
• findings, priorities and corrective actions.
• Prioritise support according to guest risk, brand impact, commercial opportunity and leadership needs
• across Asia and LATAM.
• Confirm that new programmes have been tested, costed, communicated and handed over with
• accountable operating ownership.
• Standards, Tools and Quality Assurance
• Maintain practical standards, checklists, calendar templates, briefing tools, risk controls, supplier files
• and performance-reporting formats.
• Conduct regular experience audits covering programme quality, participation, service, safety, inclusion,
• commercial controls and brand execution.
• Set corrective actions with responsible owners and deadlines and verify completion rather than relying
• only on written confirmation.
• Share successful concepts across the portfolio while recording local adaptations, lessons learned and
• conditions for replication.
• Performance, Budget and Management Reporting
• Prepare annual experience budgets and monitor payroll, entertainment, supplier, production,
• complimentary and promotional costs within approval limits.
• Maintain dashboards covering participation, capture rate, ancillary revenue, margin, guest satisfaction,
• review sentiment, incidents and programme productivity.
• Provide concise weekly and monthly reports to both Regional Directors with achievements, risks,
• corrective actions, property support and upcoming priorities.
• Use reliable data to retain, improve, replace or discontinue experiences and to support investment
• recommendations.
• People Leadership and Capability Development
• Lead, coach and hold accountable property Experience Leaders, hosts, interns and assigned
• resources through clear objectives and regular performance follow-up.
• Create role standards, induction, training materials and short learning videos covering hosting,
• storytelling, inclusion, safety, selling and service recovery.
• Build a pipeline of energetic and culturally aware Experience talent and support recruitment,
• onboarding, succession and career development.
• Model visible leadership, empathy, professional boundaries, responsible conduct and disciplined
• execution during daytime and nightlife programming.
• Dual-Portfolio Governance and Collaboration
• Maintain transparent priorities, travel plans, calendars, decisions and performance reporting for both
• Socialtel and hostel operations.
• Meet regularly with both Regional Directors and escalate conflicting priorities, material risks and
• resource constraints promptly.
• Coordinate closely with General Managers, Hostel Managers, Operations, Food and Beverage,
• Commercial, Marketing, Revenue, Finance, People and Culture, Security and IT.
• Ensure suppliers, complimentary benefits, cash handling, commissions, guest data, content
• permissions and commitments comply with approved authority and policy.
• Regional and Cross-Cultural Leadership
• Travel when required across Asia and LATAM and adapt delivery to local law, culture, language,
• seasonality, guest mix and operating conditions.
• Promote respectful cultural exchange and prevent stereotyping, exploitation, inappropriate tourism
• practices or activities that harm local communities.
• Communicate standards clearly across languages and time zones and verify understanding through
• practical demonstration and observation.
• Represent the Group professionally with guests, partners, communities and industry stakeholders in
• every assigned market.
• SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES.
• Strong lifestyle hospitality, hostel, guest experience, events, entertainment, community or destination-
• programming leadership.
• Ability to design engaging programmes for international travellers, solo guests, groups, digital nomads
• and local communities.
• Excellent hosting, facilitation, storytelling, public speaking, relationship-building and service-recovery
• capability.
• Sound commercial awareness with the ability to cost, price, promote and evaluate revenue-generating
• experiences.
• Strong knowledge of event operations, activity risk assessment, guest safeguarding, incident
• escalation and responsible alcohol service.
• Cross-cultural sensitivity, inclusive leadership and confidence operating across multiple countries,
• brands and property types.
• Strong organisation, project management, calendar planning, supplier management and multi-property
• follow-through.
• Ability to create training materials, short videos, presentations and practical toolkits using digital and
• responsible AI-enabled tools.
• Data literacy across guest satisfaction, reputation, participation, revenue, margin, incidents and
• programme productivity.
• Excellent written and spoken English; Spanish, Thai, Portuguese and/or other relevant regional
• languages are an advantage.
• Bachelor s degree in Hospitality, Tourism, Events, Communications, Marketing, Recreation or a related
• field; equivalent relevant experience may be considered.
• Minimum seven years of progressive experience in lifestyle hotels, hostels, resorts, events,
• entertainment, guest experience, travel or community-led hospitality.
• At least three years in a multi-property, regional, cluster or senior experience leadership role is strongly
• preferred.
• Demonstrated success improving guest engagement, programme participation, reputation, ancillary
• revenue and team capability.
• Experience managing events, activities, third-party suppliers, budgets, safety controls and operational
• delivery is required.
• International work experience and meaningful exposure to both Asian and LATAM cultures or markets
• are highly desirable.
• Fluent written and spoken English is required; Spanish is strongly preferred for LATAM coverage and
• other regional languages are advantageous.
• Ability and willingness to travel extensively, work flexible hours and attend evening, weekend and
• holiday programming when operationally required.
• Strong computer literacy, including spreadsheets, presentation, collaboration, content-creation and
• performance-reporting tools.

Experience:

No experience required

Skills:

Finance

Job type:

Full-time

• Oversee accounting operations and financial control across all properties and business entities within the group..
• Ensure timely, accurate, and consistent monthly, quarterly, and annual financial reporting..
• Review property-level profit and loss statements, balance sheets, cash flow statements, and supporting schedules..
• Consolidate financial results across brands, properties, and legal entities..
• Monitor financial performance against budgets, forecasts, prior periods, and business targets..
• Ensure consistent application of accounting policies, financial procedures, and group reporting standards..
• Prepare financial analysis and management reports for senior leadership..
• Coordinate month-end and year-end closing processes and ensure reporting deadlines are met..
• Budgeting, Forecasting & Financial Planning.
• Lead the annual budgeting process and periodic financial forecasting across the group..
• Work with General Managers and Operations teams to develop realistic property budgets and business plans..
• Analyze revenue, operating expenses, payroll, cost of sales, and profitability..
• Conduct variance analysis and investigate significant deviations from budget or forecast..
• Identify opportunities to improve gross operating profit, EBITDA, cash flow, and property-level profitability..
• Support financial modelling, business planning, and feasibility analysis for new properties, renovations, and expansion projects..
• Property-Level Financial Performance.
• Partner with Property General Managers to monitor and improve financial performance..
• Analyze key hospitality metrics, including occupancy, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), revenue per available bed, F&B revenue, and departmental profitability..
• Monitor revenue streams across accommodation, bars, restaurants, events, activities, and other ancillary services..
• Review labor costs, food and beverage costs, commissions, operating expenses, and departmental spending..
• Identify revenue leakage, cost inefficiencies, unusual transactions, and opportunities for operational improvement..
• Translate financial data into practical recommendations for property management and operational teams..
• Cash Flow, Treasury & Working Capital.
• Monitor group cash positions, liquidity, working capital, and short-term cash flow requirements..
• Oversee cash flow forecasting and coordinate funding requirements with Group Finance..
• Monitor bank balances, payment schedules, receivables, payables, deposits, and outstanding liabilities..
• Strengthen controls over cash handling, petty cash, banking, payment approvals, and financial transactions..
• Monitor supplier payments and ensure appropriate approval processes are followed..
• Identify potential liquidity risks and escalate material concerns to senior management..
• Support banking relationships, payment processes, and treasury activities as required..
• Revenue Assurance & Internal Controls.
• Establish and maintain effective financial controls across all properties and business units..
• Oversee revenue reconciliation between property management systems (PMS), point-of-sale systems (POS), online travel agencies (OTAs), booking platforms, payment gateways, and accounting systems..
• Review room and bed revenue, cash collections, credit card settlements, commissions, refunds, discounts, complimentary transactions, and other adjustments..
• Monitor revenue recognition, deposits, advances, cancellations, no-shows, and outstanding guest balances..
• Ensure proper inventory controls for F&B, bars, merchandise, and operating supplies..
• Conduct periodic financial and operational audits to identify control weaknesses, fraud risks, and revenue leakage..
• Develop corrective action plans and monitor implementation across properties..
• Accounting, Tax & Statutory Compliance.
• Ensure compliance with applicable accounting standards, tax regulations, statutory reporting, and financial filing requirements in Thailand and other relevant jurisdictions..
• Oversee VAT, withholding tax, corporate income tax, and other applicable tax obligations in coordination with internal teams and external advisors..
• Coordinate internal and external audits and ensure financial records are complete, accurate, and properly documented..
• Maintain appropriate financial records, supporting documentation, and audit trails across group entities..
• Ensure intercompany transactions, reconciliations, and balances are properly recorded and reviewed..
• Support entity-level financial compliance and reporting requirements across different markets..
• Systems, Processes & Financial Governance.
• Review and improve accounting procedures, financial workflows, approval matrices, and internal control frameworks..
• Ensure effective integration and reconciliation between PMS, POS, payment platforms, and accounting or ERP systems..
• Standardize financial reporting templates, month-end procedures, and property-level controls across the portfolio..
• Improve financial data accuracy, reporting efficiency, and visibility of key performance indicators..
• Identify opportunities to automate repetitive finance processes and strengthen management reporting..
• Ensure financial policies and procedures are communicated and consistently applied across properties..
• Team Leadership & Business Partnership.
• Lead, supervise, and develop finance and accounting teams across the group and its properties..
• Establish clear responsibilities, reporting deadlines, performance expectations, and development plans..
• Work closely with General Managers, Operations, HR, Procurement, and Commercial teams to improve financial discipline..
• Train non-finance managers to understand budgets, P&L reports, cost control, and key financial indicators..
• Provide actionable financial insights to support business decisions, expansion, and operational improvement..
• Promote accountability, transparency, and a strong financial control culture throughout the organization..
• Bachelor's degree in Accounting, Finance, or a related discipline. A professional qualification such as CPA, ACCA, or equivalent is an advantage..
• Minimum 8-10 years of progressive experience in finance and accounting, with significant experience in financial control or financial management..
• Previous experience as a Group Financial Controller, Financial Controller, Cluster Financial Controller, Group Finance Manager, or Director of Finance..
• Strong experience overseeing multiple properties, business units, legal entities, or geographically distributed operations..
• Hospitality finance experience is strongly preferred, particularly within hostels, hotels, resorts, restaurants, bars, or lifestyle hospitality businesses..
• Strong technical knowledge of financial reporting, consolidation, budgeting, forecasting, cash flow, taxation, and internal controls..
• Demonstrated ability to analyze property-level P&L performance and work directly with General Managers and Operations teams..
• Experience with revenue reconciliation, cash controls, inventory controls, and hospitality systems such as PMS, POS, and accounting or ERP platforms..
• Strong knowledge of financial compliance and statutory reporting requirements in Thailand; exposure to multi-country operations is an advantage..
• Advanced Microsoft Excel skills and experience with financial reporting and analysis tools..
• Excellent analytical, organizational, problem-solving, and stakeholder management skills..
• Strong English communication skills and the ability to work effectively with multicultural teams..
• Willingness to travel to properties when required..
• IDEAL CANDIDATE PROFILE.
• The ideal candidate is a commercially minded finance professional who can operate at both group financial governance and property-level operational control.
• They should be comfortable consolidating multi-property financial results while understanding the practical realities of hostel and lifestyle hospitality operations, including fluctuating occupancy, seasonal demand, OTA commissions, cash-intensive bars, F&B inventory, events, and multiple revenue streams.
• Experience supporting multi-property expansion, new openings, financial restructuring, or operational turnaround initiatives would be an advantage.

Skills:

English

Job type:

Full-time

• Provide attentive wine service, including recommendations, presentation, decanting, and appropriate serving temperatures.
• Recommend food and wine pairings in collaboration with the culinary team.
• Understand guests' preferences and offer suitable selections with discretion and confidence.
• Maintain accurate wine lists, including vintages, prices, and availability.
• Assist with wine receiving, storage, cellar organisation, stock rotation, and inventory counts.
• Monitor stock levels and communicate replenishment needs to the relevant manager.
• Support beverage revenue through considered recommendations and responsible upselling.
• Conduct wine briefings and practical training for the Food & Beverage team.
• Assist with wine tastings, private dining, and special events.
• Ensure correct billing and recording of wine sales, transfers, breakages, and wastage.
• Maintain the cleanliness and readiness of wine service equipment and glassware.
• Follow Amanpuri's service standards, hygiene procedures, and responsible alcohol service requirements.
• Support daily restaurant operations as required during the seasonal period.
• Availability for the full agreed seasonal contract between 15 November 2026-30 April 2027.
• Previous experience as a Sommelier or in a wine-focused service role within a luxury hotel, resort, or fine-dining restaurant.
• Strong knowledge of international wines, grape varieties, wine regions, vintages, and food pairings.
• WSET Level 2 or equivalent preferred; WSET Level 3 or a recognised sommelier qualification is an advantage.
• Fluent English; additional languages are an advantage.
• Excellent communication skills, professional presentation, and attention to detail.
• A warm, discreet approach to guest service and the ability to work effectively with a multicultural team.
• Familiarity with wine inventory controls and point-of-sale systems.
• Flexibility to work evenings, weekends, and public holidays.

Experience:

No experience required

Job type:

Full-time

• Develop and execute sales strategies across the assigned properties to achieve occupancy, revenue, and business growth targets..
• Identify key source markets, customer segments, and opportunities to increase room and bed bookings..
• Monitor market trends, competitor activity, pricing, and demand patterns to support commercial decisions..
• Work closely with Revenue Management and property teams to align sales activities with business needs and seasonal demand..
• Business Development & Partnerships.
• Build and maintain relationships with travel agencies, tour operators, DMCs, wholesalers, online travel partners, and other relevant business partners..
• Develop partnerships with universities, digital nomad communities, group travel organizers, event organizers, and experience providers..
• Identify opportunities for group bookings, long stays, backpacker travel, social events, and other revenue-generating segments..
• Negotiate commercial agreements, promotional campaigns, and partnership opportunities that support profitable growth..
• Distribution & Revenue Generation.
• Support the optimization of sales channels, including OTAs, direct bookings, wholesale partners, and other relevant distribution channels..
• Identify opportunities to improve direct booking contribution and reduce overdependence on third-party channels..
• Coordinate with Revenue Management on pricing, promotions, market positioning, and inventory availability..
• Track booking pace, production, conversion, and revenue performance to identify areas for improvement..
• Group & Corporate Sales.
• Develop business from group travel, leisure groups, student travel, international communities, and relevant corporate accounts..
• Identify opportunities for buyouts, extended stays, group experiences, and event-related accommodation..
• Manage sales enquiries and coordinate with property teams to ensure timely proposals, smooth handovers, and successful execution..
• Multi-Property Collaboration.
• Work closely with General Managers, property teams, marketing, and revenue stakeholders to implement cluster-wide commercial initiatives..
• Share leads, market intelligence, and best practices across properties..
• Conduct regular property visits and sales calls as required..
• Ensure sales activities reflect the individual positioning of Socialtel, Slumber Party, and Bodega while supporting the wider group strategy..
• Reporting & Performance Management.
• Prepare regular sales reports covering production, revenue, account performance, pipeline, and business development activity..
• Maintain an accurate sales pipeline, account database, and commercial activity records..
• Monitor performance against agreed targets and implement corrective actions when required..
• Provide market insights and recommendations to support business planning and expansion..
• Minimum 5-7 years of sales or business development experience in hospitality, travel, tourism, or a related industry..
• Experience in hotels, hostels, lifestyle hospitality, or multi-property operations is strongly preferred..
• Proven ability to develop accounts, negotiate partnerships, and generate measurable revenue..
• Existing contacts within travel trade, tour operators, DMCs, group travel, or relevant leisure segments are an advantage..
• Understanding of OTAs, wholesale distribution, direct bookings, and hospitality revenue drivers..
• Strong commercial, negotiation, presentation, and relationship-management skills..
• Comfortable managing priorities across multiple properties and markets..
• Proficient in Microsoft Office or Google Workspace and sales reporting tools..
• Strong English communication skills; additional languages are an advantage..
• Willingness to travel regularly between properties and attend client meetings..
• Ideal Candidate.
• A proactive, commercially minded sales professional who understands the backpacker, social hostel, and lifestyle hospitality markets. The candidate should be comfortable building partnerships from the ground up, identifying new revenue opportunities, and working collaboratively with property teams in a fast-moving, multi-property environment.
• Key Performance Indicators (KPIs).
• Cluster room and bed revenue growth..
• Occupancy and booking production from sales-generated business..
• New accounts and strategic partnerships secured..
• Revenue generated from group bookings and contracted business..
• Account production and repeat business..
• Direct booking and channel performance improvements..
• Sales pipeline quality, conversion rate, and reporting accuracy..
• Achievement of agreed sales targets across assigned properties..
• Travel Requirement: Regular travel between assigned properties is required.

Job type:

Full-time

• Anantara Siam Bangkok Hotel.
• Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.
• Founded in 2001 in Thailand, we have since expanded across the world, welcoming gues ...
• The Outlet Supervisor - In-Room Dining is responsible for supervising daily in-room dining operations and ensuring guests receive prompt, personalized, and high-quality food and beverage service in the comfort of their rooms. Supports the team in maintaining service standards, operational efficiency, and guest satisfaction in line with Anantara's luxury hospitality standards.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

2 years required

Skills:

Inventory / Warehouse Management

Job type:

Full-time

• Daily Operations and Team Supervision.
• Uniform Management and Issuing.
• Linen Control and Inventory Management.
• Quality Control and Hygiene Standards.
• Cost Control and Loss Prevention.
• Communication and Interdepartmental Coordination.
• Compliance, Reporting, and Continuous Improvement.
• Minimum: Lower Secondary School Certificate (Grade 9 / Matthayom 3) or equivalent.
• Minimum 2 years of relevant experience in Uniform and Linen operations, preferably in a hotel or resort.
• Previous experience as a Uniform & Linen Attendant or in a similar operational position is required.
• Previous supervisory experience is an advantage.
• Knowledge and Skills.
• Knowledge of uniform and linen handling, issuing, collection, storage, and inventory control.
• Understanding of laundry quality standards, fabric care, stain identification, and basic garment inspection.
• Basic computer skills, including Microsoft Excel and inventory recordkeeping.
• Good organizational, communication, coordination, and problem-solving skills.
• Ability to supervise, train, and motivate team members.
• Strong attention to detail, honesty, accountability, and cost-consciousness.
• Ability to work under pressure and respond to changing operational requirements.
• Personal Attributes.
• Service-minded, responsible, and well-organized.
• Reliable, disciplined, and able to maintain confidentiality where required.
• Proactive in identifying problems and recommending practical solutions.
• Able to work collaboratively with colleagues across all hotel departments.

Experience:

3 years required

Skills:

Product Development, Market Research

Job type:

Full-time

• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to clients,.
• Responsible for development and administration of annual department budgets and KPI's to attain business goals with operational stability,.
• Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development,.
• Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance and key matrix measures as CSAT and NPS.
• Creation of systems, processes, reporting and data flows to manage all aspects of the business for all systems pertaining to the Club and Minor Vacations as a whole.
• Ongoing development and evolution of initiatives in customer experience, partnerships, technology and innovations,.
• Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision,.
• Coordinate analytic, strategic and technical resources to meet owner and business expectations and insure satisfaction,.
• Continued development and innovation of technology to give our Owner base the highest service experience while increasing efficiencies for the Club,.
• Development of data reports that allow for proper tracking and development of programs to cater for the owner needs and customization of promotions,.
• Building of new partnerships with external parties to further expand the Owner usage options beyond stays,.
• Taking a lead role in the inventory needs of the Club and the development of partnership programs that can deliver long term inventory lease options and or Club inventory,.
• Insure compliance with regulatory agency guidelines and standards are met for the region and the company as a whole.
• Ensure the strategic direction and key goals for Minor Vacations are also in line and support MINOR as well as be a leading example for strong partnerships with MHG department heads including GM and revenue managers as well as MINOR Lifestyle and MINOR Food.
• Knowledge, Skills, & Experience.
• Minimum 3 years of BPO/ Call Center/Contact Center /General Management experience,.
• Strong understanding of technology options to help digitalize the Owner Experience and allow for more independence and control for Owners to plan their vacations beyond simply accommodation - including such items as ancillary options and partner programs to be available of platforms such as the Minor Vacations APP and mini-Wechat APP.
• Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities,.
• Exceptional ability to develop and manage results-oriented recruiting and training programs,.
• Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience,.
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,.
• Strong negotiation, interpersonal, written and oral communications skills - including statistical report writing,.
• Computer Skills: Microsoft Outlook and Word with advanced Excel skills (Salesforce CRM preferred),.
• LI-AC1.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

5 years required

Skills:

Negotiation, Microsoft Office, Customer Relationship Management (CRM), English

Job type:

Full-time

• Develop and execute sales strategies to grow the India MICE market for both hotels.
• Identify and develop new business opportunities from MICE agencies, corporates, event organizers, and travel trade partners.
• Maintain and strengthen relationships with existing clients and key accounts.
• Conduct regular sales calls, client visits, presentations, site inspections, and business meetings.
• Generate leads and convert MICE opportunities into confirmed business.
• Prepare and follow up on proposals, quotations, contracts, and sales agreements.
• Work closely with the hotel's Sales, Events, Revenue, Reservations, and Operations teams to ensure smooth delivery of MICE events.
• Represent both hotels at trade shows, sales missions, networking events, and industry events in India.
• Monitor market trends, competitor activities, and business opportunities within the India MICE market.
• Develop and maintain an effective sales pipeline and provide regular sales forecasts and reports.
• Achieve agreed sales targets for room nights, MICE revenue, and business production.
• Collaborate with the Bangkok-based sales team to maximize cross-selling opportunities between the two properties.
• Ensure all sales activities are aligned with the positioning and brand standards of both hotels.
• Travel within India and when required for sales activities, client meetings, and hotel events.
• Bachelor's degree or equivalent in Hotel Management, Hospitality, Business Administration, Marketing, or a related field.
• Minimum 3-5 years of sales experience in the hospitality, hotel, travel, or MICE industry.
• Proven experience in handling the India market, preferably with a strong MICE portfolio.
• Existing network and relationships with MICE agencies, corporate clients, DMCs, PCOs, event organizers, and travel trade partners in India would be highly advantageous.
• Strong understanding of the Indian MICE and corporate travel market.
• Proven track record of achieving sales targets and generating new business.
• Excellent communication, negotiation, presentation, and relationship-building skills.
• Strong commercial awareness and ability to identify business opportunities.
• Proficient in Microsoft Office and sales-related systems/CRM.
• Fluent in English with strong written and verbal communication skills.
• Willingness to travel within India as required.
• Self-motivated, proactive and results-oriented.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Pleasant Personality, Service-Minded, English

Job type:

Full-time

Not the right fit? Set up email alerts as new job postings become available that meet your interest!.