Job Location:

Avani Pattaya Resort

At Avani, we're all about finding that perfect balance - between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things - and believe that a warm welcome and a genuine smile make all the difference - you'll fit right in here.

Job Purpose

To provide excellent customer service while performing massage therapies and body treatment as assigned by spa manager or supervisor. The general responsibilities include monitoring stock, promoting the lines of products to clients, keeping all working areas and equipment clean and organized.

Detailed

Responsibilities

Operations

• To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.

• To contribute to the high level of services in accordance with the company's standard as prescribed in Standard Operations Manual.

• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.

• To ensure that all equipment associated with service function at all time.

• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.

• To assist with demonstrations and events as required.

• To participate in a new training and refreshing program as required.

Administration

• To update the Therapist Log Book.

• To complete all assignments stated by deadlines with the spa manager or supervisor's guidelines.

• To respond to the change as indicated by the company.

Policy & Procedure

To have a complete understanding of and adhere to the company's policy and procedures

To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety

To report for duty punctually and wear the correct uniform with the name badge at all times

To carry out the other duties as assigned by the management team

To establish good relationship and rapport with guests and colleagues

To ensure the cleanliness and hygiene in work areas

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