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Experience:

3 years required

Skills:

English

Job type:

Full-time

• Provide service, advice, and problem solving for customers in branch to satisfy customers.
• Coordinate with internal and external branch to provide customer service effectively.
• Perform along with department operations, such as payment service and gift card distribution to satisfy customer needs.
• Keep up to date with information about sales promotion to provide information to customers accurately.
• Maintain equipment and facilities around customer service counter to be in good condition and ready for use.
• Bachelor's Degree in related field.
• Minimum of 0-3 years of responsible experience in related field.
• Have English communication skills.
• Have good personality and dress politely.
• Be responsible and patient.
• Have communications skills.
• Be clever and able to solve problems immediately.
• Have service mind and good human relations.
• Skills.
• Additional Information.

Job type:

Full-time

• ให้ข้อมูลตามข้อสอบถาม รับเรื่องร้องเรียน ข้อเสนอแนะ และแก้ไขปัญหาให้แก่ลูกค้าโดยประสานงานกับหน่วยงานที่เกี่ยวข้องตามที่กำหนดไว้.
• สร้างความพึงพอใจให้แก่ลูกค้าต่อการบริการ.
• ปริญญาตรี ทุกสาขา.
• สามารถสื่อสารภาษาอังกฤษได้คล่องแคล่ว.
• มีประสบการณ์ในงานบริการ, ลูกค้าสัมพันธ์ อย่างน้อย 1 ปี.

Job type:

Full-time

• ดูแล ตรวจสอบยอดเงินจากการขายของเอเย่นต์เข้าบัญชีให้ครบถ้วนถูกต้องตามนโยบายการขาย.
• ทำรายงานสรุปยอดขายเอเย่นต์ พร้อมเอกสารประกอบ.
• สรุปรวมใบสำคัญรับ จากการขายเอเย่นต์.
• เรียกรายงาน สเตทเม้นท์ ของทุกธนาคารให้กับทางศูนย์บัญชีระหว่างวัน และ ทุกสิ้นวัน.
• ระหว่างวันตรวจสอบเงินเข้าบัญชีของเอเย่นต์ที่ซื้อสินค้า เพื่อประสานงานกับเจ้าหน้าที่สนับสนุนขายเอเย่นต์เพื่อเปิดเอกสารส่งสินค้าให้กับเอเย่นต์.
• ประสานงานติดต่อธนาคารเอเย่นต์และภายในองค์กร.
• ปริญญาตรี สาขาการเงินหรือสาขาที่เกี่ยวข้อง.
• มีความรู้ในด้านลักษณะการดำเนินธุรกิจของบริษัท มีความเข้าใจในระบบขั้นตอนการทำงาน การวางแผน การวิเคราะห์.
• มีทักษะในการใช้คอมพิวเตอร์โปรแกรม MS Office.
• มีทักษะด้านการสื่อสาร.
• มีความรับผิดชอบ มีมนุษยสัมธ์ที่ดี มีความระเอียดรอบคอบ.
• มีความอดทน สามารถทำงานภายใต้ความกดดันได้ดี.
• มีปฎิภาณไหวพริบ แก้ไขสถานการณ์เฉพาะหน้าได้ดี.

Job type:

Full-time

• เตรียมความพร้อมของเอกสารและอุปกรณ์ต่างๆ ในการส่งมอบบ้าน.
• สรุปรายงานการตรวจบ้านของลูกค้าและจัดส่งให้หน่วยงานที่เกี่ยวข้อง.
• ประสานงานเรื่องการซ่อมให้เรียบร้อยก่อนโอน.
• เตรียมเอกสารเกี่ยวกับมิเตอร์ น้ำ และ ไฟฟ้า.
• รับเรื่องร้องเรียนจากลูกค้า พร้อมดำเนินการแก้ไข.
• ดูแลงานบริการหลังการขาย ประจำโครงการ.
• ปวส - ปริญญาตรี สาขาวิศวกรรมโยธา เทดนิคก่อสร้าง สถาปัตย์.
• ประสบการณ์การทำงาน.
• 2-5 ปี.
• ประเภทงาน.
• ประจำ.

Skills:

English

Job type:

Full-time

• Receive bookings from customers ie BCO, shipping line, freight forwarder, or counterpartner.
• Coordinate with operations in planning resources for the whole loop of transport activities.
• Coordinate with transportation on work planning and progress tracking.
• Cooperate with warehouse, terminal, or depot for smooth and efficient operations.
• Track and solve or coordinate with operations to resolve issues that arise.
• Ensure each booking/order is completed efficiently.
• Update progress of booking/order for all related parties.
• Summarize reports and update customers once booking/order is completed.
• Q U A L I F I C A T I O N S.
• Bachelor degree or above in Logistics and Supply Chain, Marine, Business Admin, or other fields.
• Able to communicate by email in English.
• Good command in computer and application skill.
• Good interpersonal skill to coordinate various parties to complete the whole loop of job order/booking.
• KE Y C OM P E T E NC I E S.
• Computer skill.
• Systematic thinking.
• Problem solving.
• Interpersonal skill to coordinate/collaborate with various parties.
• Welfare and Benefits.
• Annual Leave 15 Days/Year.
• Fix Bonus 1 month + Variable Bonus.
• Long Service Awards.
• Provident Fund.
• Staff training and development.
• Health insurance.
• Accident insurance.
• Birthday Voucher1,000Bath.
• Meal Allowance60Bath/Day.
• สถานที่ปฏิบัติงาน: สุขุมวิท71 MSC Building ห่างจาก BTSพระโขนง 1.9 ก.ม.
• วิธีการเดินทาง.
• รถยนต์ส่วนตัว: จอดรถที่จอดเอกชน วันละ60บาท ห่างจากบริษัทฯ 600 ม.
• BTS: ออกประตูทางออกที่ 3 และต่อรถขสมก., รถซูบารุ, แท็กซี่, จักรยานยนต์รับจ้าง มาที่อาคารเอ็มเอสซี ปากซอยปรีดีพนมยงค์ 25.
• ขสมก.: สายที่ผ่านบริษัทฯ ได้แก่ สาย ปอ.40, สาย 71,109,115,133,173,501.

Job type:

Full-time

• Attending to customer enquiries and booking of shipments.
• Familiarize with Airline agents, Airline Operation and routing will be advantage.
• Arrangement of standard bookings with the airlines and co-loaders.
• Preparation of Airway bill and all document for pre-alerts to all respective stations.
• Create daily export movement report, checking of uplift details for export and also keep all customers informed of the acquired information.
• Follow up with loading team, customs broker, trucking to make sure shipment is arranged as plan.
• Keep monitoring and process for achievement of Airfreight KPI.
• Work with a counterpart at destination and all relevant parties, to achieve company goal.
• Any other duties as assigned by the management.
• About our Benefits.
• A strong Team Spirit and a lot of fun together.
• A safe, multi-cultural and inclusive environment.
• Individual opportunities for growth and development.
• Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!.
• If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

Skills:

Internal Audit, Compliance, ERP, English

Job type:

Full-time

• Lead the Customer Service team to provide excellent service, ensuring high "Case Fill Rate" and "On Time" delivery to individual customers.
• Create and sustain key customer relationships with major clients such as 7Eleven, Tesco, and Big C.
• Manage the Implant team to support customer requirements for Tesco, Big C, Tops, and Makro.
• Review the overall order-to-cash process with internal and external parties to improve efficiency and meet internal audit compliance.
• Drive operations and coordinate commercial/supply chain improvement projects with customers.
• Coordinate with internal teams (Demand, Supply, Sales) and 3PL service providers to manage stock levels optimally.
• Manage shelf-life requirements for customer orders.
• Analyze inventory health and drive the removal of unproductive stock from the system.
• Lead Vendor Management Inventory projects with key customers.
• Monitor 3PL service providers' performance to achieve KPIs and drive operational excellence.
• Drive cost-to-serve improvements and logistics cost savings.
• Analyze logistics network optimization and develop long-term plans.
• Other responsibilities as per Company assigned.
• What's in it for you.
• What You need to be successful.
• At least 10 years of experience in supply chain, particularly in logistics, warehouse, import-export, and customer service excellence.
• Experience working in a matrix organization environment.
• Practical experience with MRP II/ERP and IBP Systems is preferable.
• Strong analytical skills, distribution management knowledge, and basic knowledge of manufacturing processes.
• Excellent command of the English language.
• Our DEI Commitment.
• At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, disability, neurodiversity, or differing abilities, age, or any other protected characteristic.
• Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

Skills:

Data Entry

Job type:

Full-time

• ติดต่อให้ข้อมูลเกี่ยวกับการบริการหรือผลิตภัณฑ์ของบริษัทแก่ลูกค้า.
• โน้มน้าวลูกค้าให้ยอมรับข้อเสนอและตกลงรับการบริการของบริษัท.
• ให้ข้อมูลเอกสารที่จำเป็นที่ใช้ในการซื้อ-ขายกับลูกค้าอย่างถูกต้อง.
• จัดตารางนัดหมายในการซื้อ-ขายกับลูกค้า.
• บันทึกข้อมูลการนัดหมายและการซื้อ-ขายอย่างถูกต้องลงในระบบ.
• เพศ ชาย / หญิง อายุ 23 ปีขึ้นไป.
• สามารถทำงาน 6 วันได้.
• มีประสบการณ์อย่างน้อย 1 ปีในด้าน Telesaleหรือ Call Center สื่อสารภาษาอังกฤษได้พื้นฐาน.
• มีบุคคลิกชอบพูดคุยกับคนอื่น และมีทัศนคติที่ดีในการบริการลูกค้า.
• มีทักษะด้านการสื่อสารที่ดี สามารถสื่อสารได้กับคนทุกระดับ.

Experience:

1 year required

Skills:

Problem Solving, Customer Relationship Management (CRM)

Job type:

Full-time

• Handle inbound calls, chats, and emails from customers, providing information about OPPO products, services, and promotions.
• Provide basic troubleshooting support for issues related to device usage, applications, and systems.
• Handle customer complaints and coordinate with relevant teams such as Service Centers, T2, and Logistics. Accurately and completely record customer cases in the WCSM system. Follow up on customer cases and provide customers with regular status updates.
• Deliver professional and courteous customer service while maintaining the required service quality standards.
• Communicate clearly, professionally, and politely with customers.
• Use basic computer programs such as Microsoft Word, Excel, and CRM systems. Previous experience in Call Center or Customer Service will be an advantage.
• Working schedule: 6 working days and 1 day off, including public holidays according to the schedule.
• Fixed working hours: 9:00 AM - 6:00 PM, with no overtime required.
• Bachelor's degree in any field.
• Experience in Call Center, Banking Call Center, Customer Service, or a related industry.
• Good problem-solving skills and the ability to handle multiple tasks simultaneously.
• Flexible with working schedules and working hours.
• Passionate about customer service and helping customers. 1-2 years of experience in customer service, call center operations, or a related role.
• Experience in e-commerce, online marketplaces, or platform/app-based businesses will be an advantage.
• Excellent communication and interpersonal skills.
• Able to handle a high volume of customer interactions and work effectively under pressure.
• Strong problem-solving skills with a customer-focused mindset. Ability to communicate in English or Chinese will be an additional advantage.

Experience:

5 years required

Skills:

Analytical Thinking, Project Management, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

3 years required

Skills:

Leadership Skill, Customer Relationship Management (CRM)

Job type:

Full-time

• Supervise daily customer service operations and ensure efficient service delivery throughout the assigned shift.
• Lead, coach, and support Customer Service Representatives to achieve service targets and maintain high customer satisfaction.
• Monitor team performance, including service levels, response times, quality standards, productivity, and customer feedback.
• Handle escalated customer inquiries and complaints related to insurance policies, coverage, claims, repairs, and claim status.
• Coordinate with Claims, Underwriting, Policy Administration, hospitals, garages, repair centers, and other service partners, as applicable.
• Ensure customer inquiries and complaints are resolved accurately and within agreed service timelines.
• Monitor staffing, workload distribution, attendance, and shift handovers to ensure operational continuity.
• Ensure compliance with company policies, standard operating procedures, applicable insurance regulations, and data protection requirements.
• Prepare operational reports, identify service issues, and recommend improvements to enhance customer experience and team performance.
• Support team training, quality monitoring, and continuous improvement initiatives.
• Bachelor's degree in any related field.
• 3-5 years of experience in customer service, contact center operations, or customer support.
• Previous experience in a team leader or supervisory role is an advantage.
• Experience in the non-life insurance industry is highly preferred.
• Knowledge of motor insurance, health insurance, or electronic device insurance is an advantage.
• Strong leadership, communication, problem-solving, and customer complaint handling skills.
• Good interpersonal skills with the ability to manage escalated cases professionally.
• Good computer skills and experience using CRM or customer service systems.
• Good command of Thai and English (English is an advantage).
• Able to work on a rotating shift schedule, including weekends and public holidays, as required.

Experience:

5 years required

Skills:

Leadership Skill, Vietnamese, English

Job type:

Full-time

• Cascade department priorities into a practical team roadmap; keep daily operations stable while leading change.
• Own SLA, shrinkage, and Closure performance for your language; spot risk early and drive recovery with clear owners and timelines.
• Surface trade-offs and recommend strategic decisions based on your own analysis of your scope.
• People leadership.
• Coach and performance-manage Team Managers: rigorous 1:1s, inspire & develop through coaching, succession and IDPs, and have honest conversations when needed.
• Hire and retain strong talent; build a bench so the operation is resilient.
• Connect with your teams: monthly agent connects, skip-levels, and at least one immersion session per quarter.
• Shape a culture of ownership, feedback, and Agoda values; run recognition that reinforces the right behaviors.
• Data-led improvement.
• Use customer, agent, and ops data to find patterns, size opportunities, and turn hypotheses into stakeholder-ready recommendations.
• Surface meaningful improvement opportunities to leadership and follow through to impact.
• Customer and partner focus.
• Own CSAT and CX outcomes for your language.
• Identify recurring pain points, carry the voice of your customers across the organization, partner with stakeholders to find & implement solutions.
• Experience and requirements.
• Must-have.
• 5-7 years professional experience, including experience leading managers and medium-sized teams (>75 FTE).
• Proven track record of performance management, coaching, and lifting team results through others.
• Strong analytical and process-improvement skills; comfortable with KPI scorecards and action planning.
• Excellent written and spoken English; native Vietnamese strongly preferred.
• Experience leading through change (tech, process, or org).
• Nice-to-have.
• Contact center / BPO / e-commerce / travel industry experience.
• Project or quality certifications (e.g. PMP, Six Sigma, COPC).
• Experience in a multi-site or regional operations environment.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Recruitment, Leadership Skill, Tableau, YouTube

Job type:

Full-time

• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• Location: We welcome applications from Kuala Lumpur & Bangkok locations only.
• Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Microsoft Office, Power point, English

Job type:

Full-time

• Help and support customers on a daily basis to ensure operations run smoothly. Respond to customer inquiries through various channels such as phone, email and chat. Cooperate with internal teams; Product Manager, Project Manager, Software Developer, QA and other related teams to solve customer problems and provide appropriate solutions or alternatives, and then follow up to ensure resolution in accordance with Service Level Agreement (SLA). Anticipate customer needs, potential problems and seek out ways to enhance customer service processes so that to increase customer satisfaction ...
• Bachelors degree in Computer Science, Business Administration, Marketing or any related field At least 3 years work experience in Customer Services or Sales coordinator (Information Technology or Software Development business is preferred).

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Contact customer to get cargo information and inform booking confirmation to customer.
• Create HAWB into Daily planning and UFS.
• Cooperate with transportation team for pick up cargo as customer 's instruction.
• Send Pre-alert to destination office and attach shipping document.
• Avoid and reduce any extra cost by human error.
• Must carefully use company asset and in good maintenance.
• Education: Bachelor's Degree in Business, International Business or related fields.
• Year of experience: 1-5 years experienced in Air Freight.
• Other qualification: Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.
• Work location: HQ (Ratchadaphisek), Near Lat Phrao Station (MRT Blue Line, BTS Yellow Line).

Skills:

Service-Minded

Job type:

Full-time

• Coordinate with carriers, shipping and transportation department to manage import and export shipments.
• Handle shipment bookings, shipping instructions (SI), arrival notices, invoices, and related documentation.
• Monitor cargo readiness, vessel and flight schedules, and shipment status to ensure smooth operations.
• Update shipment information in the system and coordinate with relevant teams on billing and documentation.
• Handle customer inquiries, coordinate shipment-related issues, and provide timely solutions with a service-minded approach.
• 5-day work week + Flexible working style.
• Birthday leave.
• 10 Days Annual Leave.
• 4 Days Bereavement Leave.
• 5 Days Wedding Leave (Inclusive for all genders).
• 15 Days Ordination Leave.
• Performance Bonus, Monthly Commission.
• Housing Loan Support (GHB program).
• Medical Coverage (OPD, IPD).
• Annual Health Check-up.
• Company Gym (Fitness Room).
• Virgin Active Wellness 10% Discount.
• Fitness First Wellness 5% Discount.
• Free tea and coffee (fuel your day!).
• Company outings and parties.
• Company Sport Day.
• Training & Development opportunities.
• 17-18 Thai public holidays/year.
• Movie Time For Employee.
• Dental Benefit (Sodent) for you and your family (First Day).
• A fun, fast-moving, and friendly workplace!.
• Interested? Lets talk!.
• Send your updated resume to [email protected].
• Join us and be part of something exciting.
• We cant wait to meet you!.
• Thank you for your interest in joining our team. Only shortlisted candidates whose qualifications match the position requirements will be contacted.

Skills:

Project Management, Import / Export, Problem Solving

Job type:

Full-time

• Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive, and responsive manner.
• Ensure that orders are processed accurately and efficiently, and any queries are dealt with in a timely manener.
• Ensure all documentation and records are accurate, easy to access and correct.
• Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department.
• Assist in the development of new products and features, working with the customer and all members of the business.
• Manage complex situations and sometimes contradictory information, to effectively solve problems by using existing procedents or procedures.
• Complete work with limited degree ot supervision.
• Act as an informal resource for colleauges with less experience.
• Use discretion to modify work practices and processes to achieve results or improve efficiency.
• Keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services the company can offer.
• Manage orders or claims/ credits on multiple countries or divisions.
• Be a Product / Account / Customer Expert.
• Be a Local team trainer.
• Be proficient in Continuous improvement.
• Recommend 4+ years Customer Service Experience (internal/external).
• Preferably good command in English both spoken and written and good computer literacy, Internet applications including email, ERP systems (SAP).
• Has developed specialised skills in import/export or is multi-skilled in own work area.
• Proficient in Project Management.
• Strong analytical skills, adapt at problem solving and self-managing escalations.
• Detail-oriented, self-motivated, ability to take on additional responsibilities as required and work with minimal supervision.
• Requisition id: 56708.
• Relocation: No.
• Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].
• LINK1 MON1.

Experience:

1 year required

Skills:

Multitasking, English

Job type:

Full-time

• Manage end to end refund and return processes in line with company policies and service standards.
• Review customer requests, verify eligibility, and process refunds or exchanges accurately.
• Coordinate closely with the Warehouse team to track returned items, confirm product condition, and ensure timely resolution.
• Monitor return status and update customers throughout the process.
• Maintain accurate records of return and refund transactions in internal systems.
• Identify recurring return issues and report trends to improve operations and customer experience.
• Moderate all customer inquiries and reviews across eCommerce platforms.
• Handle partner reviews and promptly respond to email queries related to eCommerce operations.
• Use eCommerce tools and platforms efficiently to deliver accurate information and exceptional service.
• Proactively identify and report system issues, process gaps, and customer feedback trends to management.
• Bachelor's degree preferred.
• Intermediate level proficiency in English (Speaking, Reading, and Writing).
• Excellent communication skills, both spoken and written.
• Minimum of 1 year of relevant customer service experience, including phone and email support.
• Strong internet navigation and troubleshooting skills.
• Proficiency in MS Office applications.
• Flexibility in work schedule; ability to work shifts outside of normal business hours.
• Strong multitasking abilities with proficiency in chat response, email and computer skills Previous experience working in a customer service or call center environment preferred.
• Ability to work under pressure in a fast-paced work environment while maintaining consistency.
• Why Join Us: Join a fast-growing company at the forefront of e-commerce and live commerce in Southeast Asia Work with top international and regional brands across fashion, beauty, lifestyle, and more Lead a high-performing team and play a key role in shaping our commercial future Dynamic, multicultural, and collaborative work environment with strong opportunities for career development.
• Career development opportunities within a leading eCommerce company.
• Benefits packages include Health, Life, Dental insurance Hybrid working environment (One day a week Work-from-Home) 16 days of Annual Leave and 3 days of Business Leave to ensure time for rest and personal commitments.
• Office Location: APAC Tower - BTS Ekkamai.

Skills:

Power point, Negotiation, English

Job type:

Full-time

• Medical care insurance including dental coverage.
• Provident fund.
• Hybrid work arrangement (1 day/week).
• Mental health program.
• Professional support - training & development.
• Leave for vacation, medical, marriage, maternity, birthday, compassionate.
• Retirement benefits.
• Going the Extra Mile'Awards.
• Long service awards.
• Employee referral programs.
• Sales incentive bonus.
• Operation incentive program.
• Annual salary & bonus reviews.
• Create job files and issue reconciliation sheet after shipment completion.
• Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements.
• Co-ordinate with customer/carrier/supplier and related department for import process.
• Follow up order with CPL overseas, Agent and keep customer informed of the cargo movement.
• Handle all relevant import documents.(Arrival Notice, D/O, Freight invoice, POD etc).
• Take personal responsibilities for solving problem, To follows up request and / or problems that customer's experience.
• Check quality and accuracy of works to meet company standard and objectives.
• Recheck debit/credit from overseas & complete Billing to customer, overseas agent & all vendors.
• Provide additional services beyond the call of duties.
• As assigned by Team Leader / Manager.
• Bachelor degree with at least 2 years' experience on Freight Forwarder.
• Solid knowledge in Sea cargo.
• Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.
• Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).
• Cargowise One know-how in related functions.
• Fluent in English language.
• Self-confident with positive attitude.
• Strong negotiation skills.
• Able to work under pressure.
• Able to handle the conflict cases and have a strong resolution skill.
• High Responsibility, flexibility and Discreetness.
• Excellence on communication skill.
• nFor over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.
• With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.
• Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.
• cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.
• Explore endless opportunities and leave your mark with us.
• Ready to get things moving? Join our team!.
• Learn about Life at cargo-partner here.
• View our Privacy Policy.

Job type:

Internship

• เรามีบริการส่งถึงปลายทางกว่า 200 จุด.
• เรามีบริการโลจิสติกส์ที่มากกว่า 25 แบบ.
• เรามีจุดให้บริการทางโลจิสติกส์ทั้งหมด 20 จุดทั่วประเทศไทย.
• นักศึกษาฝึกงานด้านบริการลูกค้าจะได้เรียนรู้และสะสมประสบการณ์การทำงานจริงๆ โดยการทำงานร่วมกับทีมงานที่มีความรู้ด้านบริการลูกค้าในหลายฟังก์ชัน นักศึกษาจะได้รับผิดชอบในการดูแลลูกค้าใหม่และกระบวนการการเปิดบัญชีใหม่ การดูแลปัญหาจริงและเพิ่มพูนความรู้ทางด้านโลจิสติกส์ข้ามชาติ ในเวลาเดียวกัน นักศึกษาจะเสริมสร้างทักษะในการแก้ปัญหาและการบริหารจัดการผ่านงานในแต่ละวัน.
• ทีมดูแลลูกค้าที่เรามองหามี 4 ทีม ดังนี้ (เราจะพิจารณาการลงทีมตามความเหมาะสมและความสามารถ).
• ตอบคำถาม ให้ข้อมูล และแก้ไขปัญหาให้กับลูกค้าทุกกลุ่ม.
• ให้บริการผ่านหลายช่องทาง ได้แก่ โทรศัพท์, ช่องเเชท( line,facebook ฯลฯ).
• บันทึกและติดตามปัญหาที่ได้รับแจ้ง เพื่อส่งต่อให้ทีมที่เกี่ยวข้องดำเนินการแก้ไข.
• รวบรวมคำถามหรือประเด็นที่พบบ่อย (FAQ) เพื่อนำไปปรับปรุงการให้บริการ.
• ติดตามสถานะพัสดุ และอัปเดตข้อมูลให้ลูกค้าทราบอย่างต่อเนื่อง.
• ดูแลและรักษามาตรฐานการให้บริการตามแนวทางของบริษัท.
• ช่วยตรวจสอบและแจ้งปัญหาที่พบจากการใช้งานระบบหรือการให้บริการ.
• สนับสนุนงานอื่นๆ ภายในทีมตามที่ได้รับมอบหมาย.
• ต้อนรับลูกค้าใหม่และผู้สนใจบริการ.
• แนะนำขั้นตอนการใช้งานระบบอย่างเป็นลำดับ.
• ช่วยตั้งค่าและเตรียมความพร้อมของบัญชีและบริการให้พร้อมใช้งาน.
• ให้คำปรึกษาเบื้องต้นเกี่ยวกับการใช้งาน เพื่อลดอุปสรรคในช่วงเริ่มต้น.
• ประสานงานนัดหมายรับพัสดุกับลูกค้าและผู้ให้บริการขนส่ง.
• ตรวจสอบข้อมูลที่อยู่ จุดรับสินค้า และเวลานัดหมายให้ถูกต้อง.
• ติดตามสถานะการเข้ารับพัสดุ เพื่อให้การขนส่งเป็นไปตามแผน.
• แก้ไขปัญหาที่เกิดขึ้นระหว่างกระบวนการ เช่น ความล่าช้า หรือข้อมูลไม่ครบถ้วน.
• ตรวจสอบและติดตามเคสค้าง เพื่อป้องกันการตกหล่นของงาน.
• ติดตามและประสานงานปัญหาหลังการส่งออกพัสดุ.
• ประสานงานกับเอเจนต์ปลายทางและผู้ให้บริการขนส่ง เพื่อดำเนินการตรวจสอบเคสต่างๆ.
• ดูแลเคสปัญหา เช่น พัสดุล่าช้า สูญหาย ตีกลับ หรือจัดส่งไม่สำเร็จ.
• ติดตามผลการดำเนินงานจนกว่าเคสจะเสร็จสิ้น.
• บันทึกและอัปเดตข้อมูลเคสลงในระบบอย่างถูกต้องครบถ้วน.
• ประสานงานกับทีมที่เกี่ยวข้องเพื่อเร่งแก้ไขปัญหาและลดผลกระทบต่อลูกค้า.
• สนับสนุนงานอื่นๆ ภายในทีมตามที่ได้รับมอบหมาย.
• กำลังศึกษาอยู่ในระดับปริญญาตรีในสาขาใดก็ได้.
• กระตือรือร้นที่จะเรียนรู้และชอบการสื่อสารกับผู้คน.
• มีความตรงต่อเวลา และมีความรับผิดชอบในการทำงาน.
• สามารถเดินทางมาทำงานที่สำนักงานใหญ่ของเราที่แจ้งวัฒนะ 14.
• สามารถสื่อสารภาษาไทยในระดับมืออาชีพทั้งในระดับพูดและเขียน.
• หากสื่อสารภาษาอังกฤษได้จะพิจารณาเป็นพิเศษ.
• สวัสดิการและรายละเอียดการฝึกงาน (Benefits & Terms).
• วันทำงาน: วันจันทร์ - วันเสาร์ (ปฏิบัติงานเสาร์เว้นเสาร์(WFH) เวลา 09.00-18.00 น.
• ระยะเวลาการฝึกงาน: ขั้นต่ำ 3 เดือนขึ้นไป.
• เบี้ยเลี้ยง: 200 บาท / วันทำงาน.
• สถานที่ปฏิบัติงาน: CloudCommerce (Fastship) สำนักงานใหญ่.
• แผนที่: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7.
• รถไฟฟ้าสายสีชมพู: ลงที่สถานีแจ้งวัฒนะ 14.
• We are not able to provide work visa for this position.