Filter Jobs

Skills:

Mechanical Engineering, Recruitment, Electronics, Leadership Skill, English

Job type:

Full-time

• You will manage the service team in key countries as assigned, and lead and/or coordinate dedicated management and staff.
• You will be responsible for managing service revenue and profitability, forecasting and monitoring service business performance.
• You will define service growth strategies for the Thailand cluster (Thailand, Myanmar & Cambodia).
• You will implement defined superior policies and guidelines, and define and ensure implementation of function specific processes, procedures, methods and/or tools.
• You will ensure the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
• You will implement workforce development measures.
• You will act as a primary escalation contact with customers and resolve issues with external and internal stakeholders.
• Customer satisfaction.
• You will supervise/conduct the negotiation of and adherence to Service Level Agreements.
• You will support in developing service leads.
• You will ensure compliance with regional laws and regulations.
• To find out more about the specific business, have a look at https://www.varian.com/.
• Minimum.
• Required Skills and Knowledge.
• You hold a bachelor's degree in Mechanical Engineering, Electronics Engineering, or a related discipline.
• You have more than 10 years of service engineering experience in the medical field.
• You possess proven business and commercial acumen to understand customer needs, identify service growth opportunities, and drive business results beyond technical maintenance.
• You have demonstrated leadership and people management skills for at least 2 years, with the ability to lead, motivate, and develop service teams.
• You are capable of data-driven decision making, using insights and service metrics to improve efficiency and customer outcomes.
• You are fluent in English and Thai, both written and spoken.
• You must already have the legal right to work in Thailand (no relocation support will be provided for this position) and are willing to travel within the region.
• Additional.
• You have experience working in a MedTech company or the broader medical device industry.
• You have solid experience in equipment maintenance service, including preventive maintenance, troubleshooting, etc.
• You have prior experience as a Technical Customer Service Manager or in a similar leadership capacity within service operations.
• You are willing to work flexible hours, including beyond the standard work week.
• You are expected to work onsite and occasionally coordinate system downtime events from offsite locations.
• We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
• How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
• To find out more about Healthineers' specific businesses, please visit our company page here.
• As an equal opportunity employer, we welcome applications from individuals with disabilities.
• Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
• Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
• To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

Skills:

Internal Audit, Compliance, ERP, English

Job type:

Full-time

• Lead the Customer Service team to provide excellent service, ensuring high "Case Fill Rate" and "On Time" delivery to individual customers.
• Create and sustain key customer relationships with major clients such as 7Eleven, Tesco, and Big C.
• Manage the Implant team to support customer requirements for Tesco, Big C, Tops, and Makro.
• Review the overall order-to-cash process with internal and external parties to improve efficiency and meet internal audit compliance.
• Drive operations and coordinate commercial/supply chain improvement projects with customers.
• Coordinate with internal teams (Demand, Supply, Sales) and 3PL service providers to manage stock levels optimally.
• Manage shelf-life requirements for customer orders.
• Analyze inventory health and drive the removal of unproductive stock from the system.
• Lead Vendor Management Inventory projects with key customers.
• Monitor 3PL service providers' performance to achieve KPIs and drive operational excellence.
• Drive cost-to-serve improvements and logistics cost savings.
• Analyze logistics network optimization and develop long-term plans.
• Other responsibilities as per Company assigned.
• What's in it for you.
• What You need to be successful.
• At least 10 years of experience in supply chain, particularly in logistics, warehouse, import-export, and customer service excellence.
• Experience working in a matrix organization environment.
• Practical experience with MRP II/ERP and IBP Systems is preferable.
• Strong analytical skills, distribution management knowledge, and basic knowledge of manufacturing processes.
• Excellent command of the English language.
• Our DEI Commitment.
• At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, disability, neurodiversity, or differing abilities, age, or any other protected characteristic.
• Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

Experience:

5 years required

Skills:

Analytical Thinking, Project Management, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

5 years required

Skills:

Leadership Skill, Vietnamese, English

Job type:

Full-time

• Cascade department priorities into a practical team roadmap; keep daily operations stable while leading change.
• Own SLA, shrinkage, and Closure performance for your language; spot risk early and drive recovery with clear owners and timelines.
• Surface trade-offs and recommend strategic decisions based on your own analysis of your scope.
• People leadership.
• Coach and performance-manage Team Managers: rigorous 1:1s, inspire & develop through coaching, succession and IDPs, and have honest conversations when needed.
• Hire and retain strong talent; build a bench so the operation is resilient.
• Connect with your teams: monthly agent connects, skip-levels, and at least one immersion session per quarter.
• Shape a culture of ownership, feedback, and Agoda values; run recognition that reinforces the right behaviors.
• Data-led improvement.
• Use customer, agent, and ops data to find patterns, size opportunities, and turn hypotheses into stakeholder-ready recommendations.
• Surface meaningful improvement opportunities to leadership and follow through to impact.
• Customer and partner focus.
• Own CSAT and CX outcomes for your language.
• Identify recurring pain points, carry the voice of your customers across the organization, partner with stakeholders to find & implement solutions.
• Experience and requirements.
• Must-have.
• 5-7 years professional experience, including experience leading managers and medium-sized teams (>75 FTE).
• Proven track record of performance management, coaching, and lifting team results through others.
• Strong analytical and process-improvement skills; comfortable with KPI scorecards and action planning.
• Excellent written and spoken English; native Vietnamese strongly preferred.
• Experience leading through change (tech, process, or org).
• Nice-to-have.
• Contact center / BPO / e-commerce / travel industry experience.
• Project or quality certifications (e.g. PMP, Six Sigma, COPC).
• Experience in a multi-site or regional operations environment.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Skills:

Recruitment, Leadership Skill, Tableau, YouTube

Job type:

Full-time

• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• Location: We welcome applications from Kuala Lumpur & Bangkok locations only.
• Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Experience:

3 years required

Skills:

Business Development, Microsoft Office, Recruitment, Mandarin, English

Job type:

Full-time

• Customer Service.
• Serve as the primary point of contact for Chinese corporate clients, providing guidance on account opening requirements, procedures, conditions, and supporting documentation.
• Review and verify the completeness and accuracy of client documentation and follow up on any outstanding requirements.
• Coordinate appointments and oversee the end-to-end corporate account opening process to ensure efficiency, accuracy, and compliance.
• Process requests related to amendments, updates, and maintenance of corporate customer information, ensuring records remain accurate and up to date.
• Provide consultation, assistance, issue resolution, and coordination with relevant stakeholders to deliver service excellence and enhance customer satisfaction.2. Operations.
• Execute and verify transactions related to account opening and customer servicing within assigned authorities and responsibilities.
• Schedule appointments, prepare and update customer information, and review account opening and business-related documents to ensure completeness, accuracy, and compliance with bank standards.
• Coordinate with internal and external stakeholders to ensure smooth and efficient operational processes.
• Perform duties in compliance with applicable laws, regulatory requirements, bank policies, and operating procedures.
• Prepare, maintain, and securely retain reports, records, and documentation related to assigned responsibilities, ensuring completeness and accuracy.3. Sales and Business Development.
• Introduce and recommend suitable banking products and services to Chinese corporate clients, including conducting cross-selling conversations for products such as Foreign Exchange (FX), Hedging Solutions, Global Markets Solutions, and Workforce Solutions.
• Develop and maintain strong client relationships while identifying and referring business opportunities to relevant business units to support the bank's growth objectives.
• Education / Experience.
• Bachelor's degree or higher in Business Administration, Economics, Marketing, Finance, Banking, Management, or a related field.
• Minimum 3-5 years of experience in customer service, business relationship management, and financial product advisory within the banking or financial services industry.
• Experience in communicating, servicing, and managing relationships with Chinese customers.Knowledge and Skills (Literacy / Technical Skills / Soft Skills).
• Proficient in Mandarin Chinese, with strong listening, speaking, reading, and writing skills (HSK Level 4 or above, or equivalent).
• Good command of English, both written and spoken.
• Strong customer service, relationship management, and financial product presentation skills.
• Excellent communication, coordination, and problem-solving abilities to facilitate customer needs and deliver a positive customer experience.
• Knowledge of banking products and services, including individual and corporate account opening processes, as well as relevant legal, regulatory, and compliance requirements. Professional licenses or certifications will be an advantage.
• Proficient in computer applications, Microsoft Office programs, and relevant operational systems.
• Strong understanding of banking regulations and compliance standards, with the ability to perform duties in accordance with regulatory requirements.
• Able and willing to travel and perform duties outside the office when required.
• The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• AdditionalRequirements.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Experience:

1 year required

Skills:

Microsoft Office, Leadership Skill

Job type:

Full-time

• Customer Service Management.
• Lead and manage the Sea Freight Import Customer Service Team.
• Ensure timely and professional responses to customer inquiries, requests, and complaints.
• Build and maintain strong relationships with key customers.
• Monitor customer satisfaction and implement improvements where required.
• Act as the escalation point for critical customer and shipment issues.
• Ensure customers receive accurate and timely shipment updates.
• Import Shipment Management.
• Oversee the end-to-end customer service process for sea freight import shipments.
• Monitor shipment status from pre-arrival through delivery.
• Coordinate with Shipping Team, Overseas Agents, Customs Brokers, Transport Providers, Warehouses, and internal operations teams.
• Ensure accurate handling of Arrival Notices, Bills of Lading, Delivery Orders, and other import documentation.
• Monitor vessel schedules, transshipment, delays, container availability, and delivery arrangements.
• Ensure timely follow-up on customs clearance and cargo delivery.
• Team Leadership.
• Supervise, coach, and develop Customer Service Staffs.
• Allocate workloads and monitor individual and team performance.
• Establish KPIs, service standards, and performance targets.
• Conduct regular team meetings and performance reviews.
• Identify training needs and provide coaching to improve team capability.
• Performance Management System (Balance People and Performance).
• Promote teamwork and effective communication between Customer Service and Operations.
• Operational Control & Process Improvement.
• Monitor daily import shipment activities and ensure compliance with company procedures.
• Identify service failures, operational risks, and recurring issues.
• Develop and implement corrective and preventive actions.
• Improve processes to increase efficiency, reduce errors, and improve customer experience.
• Monitor and control operational costs related to customer service activities.
• Ensure accurate and timely data entry into the company's systems.
• Documentation & Compliance.
• Ensure import documentation is complete, accurate, and submitted within required deadlines.
• Monitor compliance with customs, shipping line, company, and regulatory requirements.
• Ensure proper handling of documentation discrepancies and shipment exceptions.
• Maintain accurate records and support internal and external audits when required.
• Coordination & Communication.
• Work closely with Sales Teams to support customer requirements.
• Coordinate with overseas offices and agents regarding shipment instructions and exceptions.
• Liaise with Finance regarding billing, credit issues, outstanding charges, and customer accounting matters.
• Coordinate with Operations and Transport teams to ensure smooth cargo delivery.
• Provide management with regular reports on shipment status, customer issues, KPIs, and service performance.
• 5-8 years of experience in Freight Forwarding/Logistics, with strong experience in Sea Freight Import.
• Previous experience of managing or supervising a Customer Service Team.
• Good knowledge of import procedures, shipping documentation, customs clearance, and international freight processes.
• Experience working with shipping lines, overseas agents, customs brokers, and transport providers.
• Strong customer relationship management and problem-solving skills.
• Good command of English and local language, both written and spoken.
• Proficiency in Microsoft Office and logistics/freight forwarding systems.

Experience:

2 years required

Skills:

Management

Job type:

Full-time

• Branch Operations Management Service Control: Monitor and manage storefront service quality to meet established standards and instantly resolve operational delays on-site.
• Workforce Management: Manage staff scheduling, leaves, and backup shift planning to ensure adequate floor coverage at all times.
• Escalation Handling: Handle and resolve complex customer complaints escalated by branch staff, collaborating with relevant teams for a swift resolution.
• Quality Assurance & Service Standards Branch Audits: Conduct on-site branch visits at least once a month to inspect counter readiness, staff grooming, and service behavior. Performance Evaluation & Coaching: Assess service quality through various methodologies, providing feedback and coaching to improve service standards and customer satisfaction. Process Improvement: Develop service scripts and Standard Operating Procedures (SOPs) for common walk-in scenarios, and organize monthly meetings to share best practices.
• Reporting & Communication Performance Reporting: Compile weekly performance and KPI reports (including CSAT and QA scores) by branch, and submit them to the CS Manager. Incident Reporting: Participate in cross-functional team syncs and immediately report emergencies or severe customer complaints to the CS Manager.
• Experience: Minimum 2-3 years of experience in Retail, Counter Service, or Front-end Customer Service.
• Team Management: Prior experience in managing multi-location teams or a branch network is highly preferred.
• Communication Skills: Excellent face-to-face communication skills with a proven professional track record of handling difficult customers.
• Mobility: Ability to travel to various branch locations as scheduled.
• Personal Attributes: Detail-oriented, strong observational skills, and the ability to multitask effectively under pressure.
• Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there.
• Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7 Benefits of working with us: TOEIC language allowance Annual Leave Performance bonuses Health insurance Company holidays Free parking Quarterly parties and career growth opportunities If you have any questions or need further information, please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF.

Experience:

7 years required

Skills:

Quantitative Analysis, Problem Solving, Leadership Skill, Japanese

Job type:

Full-time

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Japanese Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Experience:

7 years required

Skills:

Quantitative Analysis, Problem Solving, Leadership Skill, English

Job type:

Full-time

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Leadership Skill

Job type:

Full-time

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.
• The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
• Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Experience:

7 years required

Skills:

Quantitative Analysis, Problem Solving, Leadership Skill

Job type:

Full-time

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Thai is highly preferred (depends on the market assignment) Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Experience:

5 years required

Skills:

Negotiation, Assurance

Job type:

Full-time

• Overseeing or reviewing, completing and processing various degrees of documents and database regarding quoting, tracking, tracing, delivery and billing of products and services to customers.
• Providing basic to more specialized analysis of customer service operations, such as success rates, problem resolution, resource requirements, billing and related areas.
• Establishing effective relations with internal and external customers to identify op ...
• Providing feedback and guidance, responding to customer inquiries regarding procedures, details/specifications in relation to shipments, invoices, ensuring the appropriate fees applies, payments and assisting in the resolution of problems; assists with receiving customer feedback and coordinating resources and responses as required.
• Analyzing and reviewing operations, results, feedback and related customer service information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.
• Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and KPIs/operational reviews; works with teams to resolve discrepancies.
• Assisting with developing customer service or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
• Interpreting and applying department policies and procedures and assists with applicable laws, rules, and regulations; ensures process and operations compliance and receives guidance within these areas as needed.
• WHAT ARE WE LOOKING FOR?.
• College, professional or university degree in supply chain, business administration or related functional area or equivalent education and experience is often accepted.
• At least five years of experience in air/ocean processes including experience with specialized or technical programs or operations.
• General to advanced professional knowledge of customer service in the industry.
• Understanding, interpreting and applying department policies and procedures and laws, rules, and regulations within customer service area.
• If applicable, supervising, evaluating and making recommendations regarding staff.
• Reviewing, completing, developing and analyzing information.
• Serving as a team member and the development and management of projects.
• Excellent relationship, consulting and negotiation skills.
• Close coordination with customers' management local and oversea team.
• Communicating with internal regional team.
• Operating in a both a team and individual contributor environment.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER?.
• With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard wok and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW.
• We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
• CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Skills:

Teamwork

Job type:

Full-time

• Service Operation Management,Lead and optimize service branch operations to ensure safe, efficient, and high-quality service delivery while achieving operational performance targets and customer commitments. Included Health & Safety (EH&S) programs across all service branches.
• Financial & Business Performance, Drive financial performance by achieving revenue, profitability, service agreement service repair while optimizing operational costs and supporting sustainable business growth.
• Customer Relationship Management, Build strong customer relationships and enhance customer satisfaction by ensuring responsive service delivery, resolving customer concerns, and driving customer retention and loyalty.
• People Leadership & Development, Lead, develop, and inspire branch teams to achieve high performance, strengthen technical and leadership capabilities, and foster a culture of accountability, collaboration, safety, and customer focus.
• Strategic Growth & Continuous Improvement, Drive business growth and operational excellence by leading continuous improvement initiatives, supporting digital transformation, and identifying opportunities to enhance customer value, service efficiency, and profitability.
• Responsible for the overall leadership and performance of HVAC Service Branches, ensuring safe and efficient service delivery, strong customer relationships, profitable business growth, and continuous development of people and operational capabilities.
• Responsible for 4 Service branches around Bangkok with planner, Service Coordinator and Technician more than 40 employee.
• Minimum.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or a related field.Master's degree in Business Administration (MBA) or related discipline is preferred.
• Minimum 5 - 10 years of experience in HVAC service, maintenance, aftermarket, or field operations.
• Strong knowledge of HVAC systems, including chillers, Air Side, controls.
• Understanding of preventive maintenance, repair services.
• Knowledge of EH&S, quality systems, and compliance requirements.
• We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
• Enjoy your best years with our retirement savings plan.
• Have peace of mind and body with our health insurance.
• Drive forward your career through professional development opportunities.
• Achieve your personal goals with our Employee Assistance Programme.
• Our commitment to you.
• Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
• Join us and make a difference.
• Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
• Click on this link to read the Job Applicant's Privacy Notice.

Experience:

5 years required

Skills:

Software Development, Project Management, Market Analysis, Product Owner, Leadership Skill

Job type:

Full-time

• Work closely with Product Owners to understand and deliver Product Backlog & Roadmap.
• Manage development & delivery of project iterations and drive sprint releases.
• Manage business requirements per Product Backlog.
• Guide team in time estimating practices and facilitates team estimates.
• Drive team iteration execution, communicate with management and stakeholders with diligent Change Control discipline.
• Manage project conflicts, challenges and dynamic business requirements to keep operations running at a high performance.
• Able to do post mortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity.
• Leads team effort in relentless improvement, define and implement improvement stories to increase the velocity and quality of the program.
• Proactively identify and eliminate impediments and facilitate flow.
• Monitoring project progress and implementing changes where necessary.
• Monitoring expenditures in accordance with the budget.
• Ensuring compliance with objectives, organizational policies, procedures, and standards.
• Compiling & communicating project control reporting.
• Bachelor Degree | Master Degree in Technology, Computer Science, Project Management or related.
• 5+ Years in IT Consulting | Digital Project Management | Software Development Leadership.
• 2+ Years Agile Delivery leading Sprints.
• Experience in Financial Services Technology Delivery | Operations | Project Management | Development.
• Thrives in a highly collaborative, fast paced environment.
• Deep understanding of the fundamentals of iterative and incremental development Strong knowledge of Scrum theory, rules and practices.
• Fluent in Thai and English.

Skills:

Automation, Project Management

Job type:

Full-time

• Lead and manage end-to-end projects, from initiation to completion, ensuring projects are delivered on time, within scope, and budget.
• Stakeholder Collaboration: Work closely with internal teams, clients, and stakeholders to gather requirements, define project scope, and establish clear project objectives.
• Planning and Execution: Develop detailed project plans, allocate resources, and monitor progress, making adjustments as necessary to meet project goals.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure smooth project execution.
• Reporting and Communication: Provide regular project updates, status reports, and deliverables to key stakeholders, ensuring transparency throughout the project lifecycle.
• Process Improvement: Contribute to the optimization of project management processes to support the organizations transformation and automation goals.
• Customer Focus: Ensure all projects are aligned with customer requirements and contribute to enhancing customer satisfaction and experience.
• Manage and drive transformation and automation projects within Managed Services, ensuring all activities align with strategic goals for digitalization, efficiency, and process improvement.
• Collaborate with stakeholders for detailed project focused on transforming operational processes through innovative solutions and automation technologies.
• Stakeholder Engagement & Requirement Gathering: Partner with internal and external stakeholders to understand transformation needs, gather requirements, and define project scope, ensuring alignment with organizational objectives.
• Change Management and Adoption: Support change management initiatives to ensure successful adoption of new automation tools and transformation processes, helping teams transition smoothly to optimized workflows.
• Risk and Issue Management in Transformation: Proactively identify potential risks and issues related to transformation projects, implementing mitigation strategies to keep projects on track and reduce disruption.
• Customer-Focused Transformation: Ensure that transformation and automation projects are designed with customer experience in mind, delivering improvements that directly benefit clients and enhance service delivery.

Skills:

Sales

Job type:

Full-time

• กำกับดูแลการดำเนินงานทุกด้านของศูนย์จำหน่ายรถยนต์ โดยมุ่งเน้นให้เกิดประสิทธิภาพระดับสูงทั้งในด้านการขาย การบริการ และความพึงพอใจของลูกค้า.
• ครอบคลุมถึงการขับเคลื่อนผลกำไร การบริหารจัดการพนักงาน และการรักษาความสัมพันธ์อันดีกับลูกค้า พร้อมทั้งดูแลให้มีการปฏิบัติตามนโยบายและมาตรฐานของบริษัทอย่างเคร่งครัด.
• พัฒนาและดำเนินกลยุทธ์ทางธุรกิจเพื่อให้บรรลุเป้าหมายและวัตถุประสงค์ของบริษัท.
• วิเคราะห์แนวโน้มตลาดและความต้องการของลูกค้า เพื่อเพิ่มประสิทธิภาพการดำเนินงานของสาขา.
• นำทีม ให้คำปรึกษา และสร้างแรงจูงใจแก่ทีมงานฝ่ายขาย ฝ่ายบริการ และฝ่ายธุรการ.
• จัดการประชุมทีมและประเมินผลการปฏิบัติงานอย่างสม่ำเสมอ เพื่อให้มั่นใจว่าการดำเนินงานสอดคล้องกับเป้าหมายของบริษัท.
• ตรวจสอบให้แน่ใจว่ามีการมอบบริการลูกค้าที่เป็นเลิศในทุกขั้นตอนของการติดต่อสื่อสาร.
• จัดการข้อร้องเรียนของลูกค้าที่ถูกส่งต่อขึ้นมา และดำเนินการแก้ไขปัญหาอย่างรวดเร็ว เพื่อเพิ่มความพึงพอใจและความภักดีของลูกค้า.
• กำกับดูแลการบริหารงบประมาณและมาตรการควบคุมต้นทุน เพื่อเพิ่มผลกำไรให้ได้สูงสุด.
• บริหารจัดการระดับสินค้าคงคลังอย่างมีประสิทธิภาพ เพื่อให้มั่นใจว่ามีสินค้าพร้อมจำหน่ายในปริมาณที่เหมาะสมที่สุด.
• ตรวจสอบให้แน่ใจว่ามีการปฏิบัติตามกระบวนการประกันคุณภาพทั้งในส่วนของบริการและผลิตภัณฑ์ครบถ้วน (เช่น การเรียกร้องสิทธิ์ตามการรับประกัน หรือการพิจารณาชดเชยกรณีพิเศษนอกเหนือจากการรับประกัน).
• พัฒนาและดำเนินกลยุทธ์ทางการตลาดในระดับท้องถิ่น เพื่อสร้างการรับรู้เกี่ยวกับแบรนด์และดึงดูดผู้คนให้เข้ามาที่โชว์รูม.
• จัดทำและนำเสนอรายงานผลการดำเนินงานรายวัน รายสัปดาห์ และรายเดือน ต่อผู้บริหารระดับสูง.
• ให้บริการหลังการขาย.

Experience:

6 years required

Skills:

Leadership Skill

Job type:

Full-time

• Service Operations & Escalation Management: Lead, coach, and schedule an 8-person Service Desk and Desktop Support team across hotline, chat, walk-in, and on-site channels.
• Own full-lifecycle Incident, Request, and Access Management (Joiner, Mover, Leaver processes) with strict SLA attainment and clear escalation paths.
• Execute rapid 'service recovery' during critical outages.
• Long-Term Team Integration: Transition and integrate Jaidee's team into the Service Excellence structure in the long term, creating a unified, end-to-end service delivery model.
• Academic Operations (School & Campus Branches): ~700 Users / ~900 Devices (Classroom AV, Teaching Laptops, Tablets, Branch Infrastructure).
• Corporate & Back Office: ~300 Users / ~400 Devices (M365/Google Workspace, Enterprise Applications, Administrative Hardware).
• Digital & Online Learning: ~200 Users / ~200 Devices (Content Production Tools, Developer Workstations, Specialized Cloud Access).
• Monthly BU Service Reporting & Stakeholder Reviews: Prepare and deliver monthly BU Service Reports detailing SLA performance, Ticket Volume, CSAT, Root Cause Analyses (RCA), and asset replacement schedules. Conduct monthly review sessions with BU Heads to address recurring pain points and align on upcoming needs.
• AI & Service Automation: Deploy and optimize AI capabilities (AI agents in self-service portals, ticket triage/classification, automated resolution workflows, and auto-updating Knowledge Base). Train and mentor the team to use AI as a daily co-pilot while tracking service improvement and cost efficiency.
• Readiness & Asset Lifecycle Management: Guarantee 100% device readiness prior to the start of each academic term and for every new hire's day one. Oversee inventory management, OS imaging, MDM enrollment, hardware repairs, warranty management, and secure asset disposal.
• Cost & Continuous Improvement: Analyze ticket metrics to identify top 10 recurring issues and systematically eliminate them through automation, training, or root-cause fixes. Manage cost-per-ticket and total cost of ownership (TCO) for end-user computing assets.
• What You'll Bring.
• Experience 6-8 years in IT support or end-user computing services, with at least 3 years in a managerial role leading a Service Desk team of 5+ members. Experience expanding or integrating multi-disciplinary teams is highly preferred.
• Demonstrated expertise in modern ITSM tools (e.g., Jira Service Management, ServiceNow, Freshservice), SLA/KPI management, and Knowledge Management methodologies (KCS).
• Solid working knowledge of Microsoft 365, Google Workspace, Windows, macOS, MDM platforms, basic networking/Wi-Fi, and classroom/office AV systems.
• Hands-on experience implementing AI tools (virtual agents, Copilot, ChatGPT/Claude integrations, or ITSM AI features) that yield measurable efficiency improvements.
• Ability to interpret service data, construct simple cost-benefit analyses, and optimize cost-per-ticket while maintaining high quality standards.
• Understanding of PDPA requirements, data privacy guardrails, and secure data handling procedures when deploying AI technologies.
• Excellent cross-functional stakeholder management skills, strong empathy for end-users, and leadership capability to mentor Tier 1 and Tier 2 specialists. Strong command of Thai and English (written and spoken).
• Bachelor's degree in Computer Science, IT, or related fields. ITIL 4, HDI, Copilot/AI, or PMP certifications are an advantage.
• Core & Leadership Skills: Customer & Service Centricity (Level 4), Ownership & Results (Level 4), Collaboration & Stakeholder Management (Level 4), Data-Driven Mindset (Level 4), Integrity, Safety & Compliance / PDPA (Level 4), Leading & Developing People (Level 4), and Driving Change & Execution (Level 4).
• Technical & Functional Mastery: IT Service Management & End-User Computing (Level 4), AI & Automation for Service Operations (Level 3), and Service Cost & Value Management (Level 3).
• Note: The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment. Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors. By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Experience:

3 years required

Skills:

Product Development, Project Management, HACCP, GMP, English

Job type:

Full-time

• Strategic Food Product Development: Lead and drive the development of innovative food products (e.g., Ready-to-Eat, Frozen Food, Sauces, and Savory Products) to support business growth, matching consumer trends and marketing strategies.
• Trial & Scale-Up Management: Oversee and approve experimental designs and food trials across all stages - Lab Scale, Pilot Scale, and Commercial Production - ensuring seamless technology transfer to the factory floor without compromising taste and texture.
• Shelf-Life & Food Safety Evaluation: Supervise stability testing, sensory evaluations, and microbiological/chemical analyses to ensure product quality and accurate shelf-life determination.
• Cost & BOM Optimization: Verify and approve the accuracy of Bill of Materials (BOMs) regarding ingredients, yield, and raw material costs to maximize product margins.
• Regulatory Compliance & Documentation: Ensure all formulations, ingredients, and food additives strictly comply with Thai FDA regulations and international food laws. Overlook documentation for product registration and third-party certifications.
• Supply Chain & OEM Collaboration: Support production sites and external partners (Domestic & International Food OEMs) during capacity expansion, troubleshooting technical issues to maintain product consistency.
• Quality Standards: Implement and uphold stringent quality systems (ISO 22000, GMP, HACCP, BRC, FSSC 22000) within the R&D processes.
• People Leadership: Supervise, coach, and evaluate the food R&D team members. Allocate resources and manage project timelines efficiently to deliver results on time.
• Bachelor's or Master's Degree in Food Science, Food Technology, Food Engineering, Product Development, or other related scientific fields.
• Minimum of 5-10 years of experience in the food manufacturing industry, with at least.
• 3-5 years in a supervisory or management role within a Food R&D function.
• Direct experience in Food Safety & Quality Management Systems (ISO 22000, HACCP, GMP, BRC, or FSSC 22000) in food manufacturing is mandatory.
• Strategic Food Product Development: Lead and drive the development of innovative food products (e.g., Ready-to-Eat, Frozen Food, Sauces, and Savory Products) to support business growth, matching consumer trends and marketing strategies.
• In-depth knowledge of food chemistry, preservation techniques (thermal processing/freezing), sensory evaluation, and shelf-life determination.
• Strong understanding of food costing structures, production yield, and Bill of Materials (BOM) management.
• Solid knowledge of Thai FDA regulations and international food laws.
• Excellent capability to translate culinary recipes into scalable industrial products.
• Proven project management skills with the ability to control timelines and budgets.
• Strong technical troubleshooting and critical decision-making skills during commercial scale-ups.
• Proven leadership with the ability to coach and develop a high-performing team.
• Good command of written and spoken English for international supplier and OEM communication.

Skills:

Microsoft Office, SAP

Job type:

Full-time

• ควบคุม สั่งงาน วางแผนตลอดจนการติดตามกำกับงานของสำนักงานธุรการ.
• ควบคุมและติดตามงานที่เกี่ยวข้องกับ TBL ส่วนภูมิภาคให้ได้ผลตามที่ต้องการ.
• ควบคุมระบบการปฏิบัติงานกับหน่วยงานบริษัทภายในเครือฯ ที่เกี่ยวข้อง ให้เป็นไปตามกฏระเบียบของกลุ่มบริษัท.
• กำกับดูแลการการติดต่อกับหน่วยงานราชการที่เกี่ยวข้องเพื่อให้เป็นไปตามกฎระเบียบของกฎหมาย.
• ตัวชี้วัดผลงานหลัก (KPI) และน้ำหนัก (คิดเป็นร้อยละ).
• บริหาร วางแผนระบบงานทรัพย์สินและพัสดุ ยานพาหนะ ได้มาตรฐาน และปฏิบัติงานได้ถูกต้อง 40%.
• บริหาร วางแผนระบบงานสัญญาต่าง ๆ ได้มาตรฐานและปฏิบัติงานได้ถูกต้องและทันใช้งาน 15%.
• บริหาร วางแผนระบบงานพัฒนาอาคารและสิ่งแวดล้อมได้มาตรฐานและปฏิบัติงานได้ตามกำหนด 15%.
• บริหาร วางแผนระบบข้อมูลกลางและโครงการ มีมาตรฐาน ปฏิบัติงานได้ถูกต้องและเป็นปัจจุบัน 15%.
• บริหาร วางแผนระบบงานธุรการและบริการ มีระบบงานที่เป็นมาตรฐานและบริการ 15%.
• ได้ตรงตามการใช้งาน.
• Educations Background(การศึกษา) ปริญญาตรี-โท บริหารการจัดการ หรือสาขาที่เกี่ยวข้อง.
• Professional Experiences(ประสบการณ์การทำงาน).
• มีประสบการณ์การทำงานที่เกี่ยวข้องกับงานธุรการ 10 ปี ขึ้นไป.
• มีความรู้ ทักษะในการบริหารงานและจัดระบบงาน.
• มีความสามารถในการริเริ่มปรับปรุงนโยบายและแผนงาน.
• มีความสามารถในการจัดทำและวิเคราะห์ข้อมูล.
• มีทักษะในด้านคอมพิวเตอร์ เช่น การใช้โปรแกรม Microsoft Office เป็นต้น.
• มีความรู้ในการโปรแกรม SAP.
• สามารถสื่อสารภาษาอังกฤษได้ระดับดี (ฟัง พูด อ่าน เขียน).
• มีทักษะในการบริหารการเปลี่ยนแปลง (Change Management).
• ทักษะด้านมนุษยสัมพันธ์ที่จำเป็นต่อการปฏิบัติงาน.
• มีมนุษย์สัมพันธ์ที่ดี มีทัศนคติที่ดีในการบริหาร.
• มีภาวะผู้นำ.
• มีทักษะในการให้คำปรึกษา.
• มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ.
• มีทักษะในการทำงานเป็นทีม.
• มีความรับผิดชอบ มีความละเอียดรอบคอบและซื่อสัตย์.