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Skills:

Research, English

Job type:

Full-time

• To ensure all teams have up to date information prior to each service.
• To answer the telephones promptly, courteously and following the relevant judging standards.
• To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director.
• To pass all special guest requirements to the relevant department required to act upon them.
• To accurately take and process all cancellations and amendments.
• To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival.
• To accurately file all correspondence relating to reservations processed.
• To welcome guests with warmth and courtesy according to required standards.
• To assist guests with their belonging and ensure that they are returned without delay.
• To observe and to anticipate guest s needs.
• Glean personal and relevant information relating to VIP guests.
• To support the management ensuring a smooth, pleasant and efficient service.
• To use up selling techniques to exceed guest expectations and increase revenue.
• To ensure that the manager is kept informed of all guest comments and complaints.
• To create personalised menu.
• To assist with the service when required in the lounge and restaurant - offering a knowledgeable and friendly service.
• To revise floor plan and check floor is set correctly.
• To use the booking sheet to check name, and refer to guests appropriately.
• To set up and to maintain a nice working area.
• To follow opening / closing duties to required standards.
• Other duties as assigned by superiors.
• Base Salary + On duty Allowance 100฿ / day + Service Charge.
• Full working rights for Thailand only.
• Previous experience in similar role 2 - 3 years.
• F&B background.
• Customer care skills.
• Attention to detail.
• Ability to work under pressure Autonomy & initiative.
• Ability to handle a complex and multi-faceted role.
• Excellent level of English.
• Motivational skills.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected].

Skills:

Compliance, Automation, English

Job type:

Full-time

• Manages the workload to ensure timely customs clearances, compliance with all customs regulations and standard procedures as outlined by the company regulations and station process.
• Maintains full visibility on KPI s and manages productivity for Customs Brokerage Operations; takes action in case of any deviations.
• Assists management in budget setting and planning of strategic direction for the Customs Shared Service Centre department.
• Establishes employee goals and conducts employee performance reviews and conformance to regulations and recommends appropriate personnel action.
• Conducts regular customer visits and meetings to support implementation of new import business or to develop process improvements through automation.
• Manages proper information flow with internal account representatives on changes or problems with external customers.
• Ensures local implementation of guidelines and standard procedures as outlined by the company.
• Conducts periodic internal audits to ensure compliance and timely processing of transactions and implements / maintains (continuous) improvement initiatives as appropriate.
• Assists with the processing of RFQ s.
• WHAT ARE WE LOOKING FOR? Bachelor s degree in supply chain management, transportation, engineering or logistics management.
• Customs Broker License.
• Industry experience in public sector or professional-level corporate business in a similar environment.
• Working experience in managing people/team.
• Thorough knowledge and understanding of the import process, export process and working environment, including the related customs systems/applications.
• Extensive knowledge of Customs business and technical familiarity with Thailand regulatory requirements.
• Knowledge on people management and leadership, i.e. recruitment, selection, training & development, coaching, performance management.
• Organizational and planning skills (prioritize, plan, assign and control).
• Decision-making capabilities.
• Customer focused attitude.
• Analytical and problem-solving skills.
• Able to work in a diverse environment and culture.
• Ability to make effective and persuasive presentations on various compliance topics to local management, staff, and external customers.
• Ability to act as a role model for team attitude and behavior.
• Network and relationship building skills both with external and internal customers.
• Communication and interpersonal skills.
• Language skills: fluent in Thai & English as second language.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.