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Experience:

1 year required

Skills:

Problem Solving, Quantitative Analysis, Research, English

Job type:

Full-time

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Experience:

5 years required

Skills:

Assurance, English

Job type:

Full-time

• Oversee the Knowledge Analyst and Quality Control teams to ensure accuracy, standardization, and continuous improvement of knowledge and processes.
• Lead training strategy, including onboarding and upskilling, to improve agent competency and readiness.
• Partner with the Quality Assurance team at Headquarters and Local Operations to drive quality improvement and performance stability.
• Drive engagement and culture initiatives to enhance team morale and retention.
• Strengthen cross-functional alignment and execution across support and operations teams.
• GoalsImprove agent proficiency and reduce dependency on escalations.
• Enhance quality metrics (e.g., CSAT, NPS) through capability development.
• Ensure readiness and scalability for new initiatives and market expansion.
• Build a strong and sustainable support framework.
• Commitment to excellence.
• Committed to data-driven decision-making and results-oriented.
• Clear communication skills.
• Solid knowledge of call center management tools, including monitoring skills, coaching skills, telephone systems, and other technologies.
• Ability to deliver quality results under pressure.
• Fluent in spoken and written English.
• Proficient in MS Office tools.
• Experience5+ years of experience managing and coaching contact center teams with more than 50 members.
• Understanding different cultures; an international background or experience working in an international environment is preferred.
• COPC/6 Sigma/PMP experience is preferred.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Experience:

3 years required

Skills:

RESTful, Scrum, English

Job type:

Full-time

• Analyze business processes and translate business needs into clear system requirements and technical solutions.
• Gather, define, validate, and manage system requirements in collaboration with business stakeholders and cross-functional teams.
• Evaluate existing systems and propose enhancements to improve performance, scalability, and maintainability.
• Design end-to-end system architecture, workflows, and solutions covering both functional and non-functional requirements.
• Select and design appropriate technologies aligned with system architecture and business objectives.
• Design and oversee front-end and back-end system components, including creating system flows, wireframes, and prototypes.
• Perform impact analysis, support unit testing, and drive system optimization initiatives.
• Design, develop, and maintain RESTful APIs and microservices architecture with proper governance and documentation standards.
• Create and maintain comprehensive system documentation, including SRS, DFD, architecture diagrams, program specifications, workflow diagrams, user manuals, and technical documentation.
• Collaborate and coordinate with users, vendors, developers, testers, and other stakeholders to ensure successful delivery.
• Work with infrastructure teams on Azure cloud architecture, deployment design, firewall considerations, and system integration.
• Partner closely with development and QA teams to ensure solution alignment and delivery quality.
• Analyze, troubleshoot, and resolve system issues in a timely and effective manner.
• Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
• 3 - 5 years of experience as a System Analyst, or related role in enterprise environments.
• Strong understanding of system design, software architecture, and integration patterns (e.g., APIs, microservices).
• Hands-on experience with RESTful APIs, cloud platforms (preferably Azure), and modern application architectures.
• Experience in creating system documentation such as SRS, DFD, and architecture diagrams.
• Familiarity with Agile/Scrum methodologies and SDLC processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to work with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Thai Native level communication with good command in English.

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Skills:

Agile Development

Job type:

Full-time

• Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
• Reviews, verifies and improves own designs against specifications.
• Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
• Operates across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.
• Qualifications and Certifications:Bachelors degree or equivalent in computer science, engineering or business or a related field.
• Seasoned professional technical, IT or Operations experience within a large-scale technology services environment on the following areas: Software Development, Application Support and Infrastructure Support.
• Seasoned project or program management experience would be preferred but not essential.
• Certification - CCNA / CCNP and working knowledge of Enterprise Architecture methodologies.
• Seasoned experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices.
• Workplace type: On-site Working
• About NTT DATA
• NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Skills:

DevOps, Docker, Kubernetes, English

Job type:

Full-time

• Enable rapid developer onboarding to LSEG developer tools, ensuring they become productive quickly to build applications on their chosen Cloud platform.
• Improve Developer Experience by increasing their ability to improve cadence of delivery of new features.
• Unlock Developer Capacity and enable greater Innovation by modernising tooling and processes.
• Ensure that development on the integrated platform is both secure and compliant by design.
• Tech Profile/Essential Skills.
• DevOps Principles including CI/CD.
• Developer Tools: GitLab, GitLab CI, Docker, Kubernetes.
• IaC Tools - Terraform.
• General understanding of Databases.
• Proficiency with Cloud services suc as AWS, Azure.
• PPM Tools (ex: Clarity, JIRA, Asana).
• Ability to deploy, manage and problem solve cloud infrastructure.
• Previous experience in a Project delivery, Coordination or Support role.
• Previous experience of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance.
• Preferred Skills and Experience.
• Hands-On experience of working on Windows/ Linux Servers. Cloud services (AWS/Azure/GCP).
• Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls.
• Strong problem solving skills on these platforms.
• Minimum knowledge and understanding of financial markets are desirable.
• Ability to work independently and in a team environment.
• Ability to communicate effectively in English with all levels of staff, both orally and written.
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
• Highly motivated, self-directed individual with a positive & pro-active attitude to work.
• Customer and service focused, with determination to meet their needs and expectations.
• Be driven and committed to the goals and objectives of the team and organization.
• Second line point of escalation in event of a major incident.
• KEY COMPETENCIES.
• Deep understanding of Cloud platforms and their services.
• Proficiency in configuration management and automation tools.
• Analyses infrastructure requirements and designs the architecture for central or distributed processing to meet user requirements.
• Creates, applies and implements technologies to deliver and produce services with minimal human intervention, to improve the efficiency, reliability and speed tasks.
• Ability to identify bottlenecks and implement efficient solutions.
• Develops, tests and maintains software applications and related programs and procedures; demonstrates creativity and innovation using available software development tools and following design requirements.
• Creates and maintains documentation to describe the system and its parts, including requirements documents, design decisions, architecture descriptions, program source code and support documentation.
• Possesses depth of technical expertise, knowledge of technologies and design, development and implementation of technologies.
• Possesses knowledge of features and facilities for integration, and communication among applications, databases and technology platforms to bring together different components and form a fully functional solution to a business problem.
• Shows ability to come up with new ideas and novel approaches to problems and establish solutions through different methods.
• Partners with clients and resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Defines a problem, generates solutions, and evaluates and identifies the best solution to overcome the problem.
• Interacts well with others, quickly establishing rapport building positive relationships and networks.
• Ensures a product/service meets or exceeds specified standards and objectives to achieve desired level of quality.
• Education and Professional Skills.
• Curious about new technologies and tools, creative thinking and initiative taking.
• Solid English reading/writing capability required.
• Strong communication & collaboration skills.
• Commitment to DevOps culture.
• Familiarity with Agile principles including any hand on experience.
• Detailed Responsibilities.
• Applies knowledge of software development lifecycles to design, produce and guide the development of complex software solutions, ensuring alignments with requirements.
• Develops knowledge and understanding of technologies in LSEG and utilises these in own scope of work and others as well as to create solutions.
• Design, implement and maintain scalable, resilient and secure cloud infrastructure.
• Automate build, tests and deployment processes to enhance efficiency and reliability.
• Implement monitoring solutions to ensure the health and performance of applications and infrastructure.
• Implement and maintain security best practices for cloud infrastructure, applications and CI/CD pipelines.
• Handles own workload and promotes an open and inclusive culture.
• Builds knowledge of software development and utilises this knowledge within work.
• Ensure consistency and reliability of environments across development, staging and production.
• Completes the delivery of given tasks with some guidance and oversight.
• Builds strong relationships with their team and colleagues, collaborating closely with team.
• Communicates clearly and in a timely manner, keeping clear lines of communication open to ensure full understanding of information and tasks and asking questions where needed.
• Takes interest to develop knowledge in technology products and tools through on the job learning, certifications and projects.
• Analyse business system requirements to identify risks that enables improving resiliency of new / updated technology solutions.
• Must interact with global teams in time zones spanning UK, US, APAC areas.
• Engage in and improve the whole lifecycle of services from inception and design, through to deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Build a CI/CD pipeline and maintain the pipeline for Software Delivery.
• Collaborate with Security and Infrastructure teams to ensure the patching are up to date.
• Co-ordinate and work with Devops Capability team to perform the Disaster recovery for the applications.
• Participate in Project related activities to meet operational needs.
• To ensure knowledge Articles of all supported systems is continually updated.
• To provide a high level of customer service, whilst working under pressure.
• To follow and adhere to established Incident Management, Change Management and Problem Management procedures.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
• Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
• Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject.
• If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience:

3 years required

Job type:

Full-time

• We are looking for a dynamic leader to drive and champion the digital, data, and technology transformation for our commercial organization, delivering innovative, scalable, and cost-efficient solutions aligned with business goals and regulatory standards.
• Your missions
• Act as a point of contact for Thailand across Digital, Data, IT, and generative AI initiatives
• Translate business needs (Commercial, Medical, Admin, Finance) into scalable digital and data solutions
• Support the delivery of local digital initiatives while aligning with global standards and platforms
• Coordinate with vendors, agencies, and SaaS tools (technical, commercial, and compliance aspects)
• Contribute to generative AI pilots, including business value assessment, governance, and adoption
• Ensure compliance, risk assessment, and governance alignment (GRC, Privacy, Security)
• Assist leadership with cost models, investment discussions, prioritization, and trade-off decisions
• Facilitate stakeholder communication across local, regional, and global teams
• Your profile
• Bachelor degree in digital, technology, data, or related field
• 3 - 4 years of experience in digital product management and delivery
• Experience with data & analytics fundamentals (Power BI, data ingestion, reporting)
• Experience with generative AI tools, including governance and risk management
• Experience in vendor and SaaS management
• Experience with technology risk, privacy, and compliance
• English and Thai fluent.
• Strong stakeholder management and communication skills
• What we offer
• An international community, bringing together 110+ different nationalities
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• At Mantu, sustainability is part of everything we do. You'll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you'll be empowered to design and lead projects that create real social or environmental impact, with the company's full support.
• Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

5 years required

Skills:

ETL, Compliance, Automation

Job type:

Full-time

• Design, build, and maintain scalable and secure data pipelines on cloud platforms (AWS/GCP/Azure). - Architect and implement data lake, data warehouse, and data mart solutions for enterprise workloads.
• Develop and optimize ETL/ELT pipelines using modern tools and cloud-native services.
• Work closely with Data Analysts, Data Scientists, and Business teams to support analytical and ML use cases.
• Ensure high data quality, governance, security, and compliance across all data systems.
• Implement best practices in data modeling, data partitioning, orchestration, and workflows.
• Lead performance tuning, cost optimization, and reliability improvements for cloud data pipelines.
• Build CI/CD pipelines and infrastructure as code (IaC) for data platform automation.
• Evaluate and introduce new technologies and frameworks to enhance the data ecosystem.
• Mentor junior engineers and lead technical discussions within the data team.
• Requirements:Bachelor's or master's in computer science, Engineering, Data Science, or related fields.
• 5 years of experience in Data Engineering or related fields.
• AWS: Redshift, Glue, S3, EMR, Kinesis, Lambda GCP: BigQuery, Dataflow, Pub/Sub, Dataproc, GCS.
• Azure: Synapse, ADLS, Data Factory, Databricks.
• Proficient in Python, SQL, and at least one distributed processing framework (Spark, Beam, Databricks).
• Strong experience with ETL/ELT pipelines and data workflow orchestration tools (Airflow, Cloud Composer, Dagster, Prefect).
• Experience with IaC (Terraform, CloudFormation, CDK).
• Excellent understanding of data modeling (OLTP, OLAP, star schema, snowflake schema).
• Familiarity with DevOps and CI/CD for data engineering.
• Strong problem solving skills and ability to work in a fast paced environment.
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience:

5 years required

Skills:

Docker, Kubernetes, Jenkins, English

Job type:

Full-time

• Lead technical discovery sessions with prospective clients to assess current application architectures, technology stacks, and modernization readiness.
• Design comprehensive AWS-based application modernization solutions including containerization (EKS, ECS, Fargate), serverless architectures (Lambda, API Gateway, EventBridge), and microservices patterns.
• Develop migration strategies (6Rs: Rehost, Replatform, Refactor, Rearchitect, Retire, Retain) tailored to customer business objectives and technical constraints.
• Create detailed solution architectures, reference architectures, and technical design documents that address scalability, resilience, security, and cost optimization.
• Architect cloud-native CI/CD pipelines using AWS CodePipeline, CodeBuild, CodeDeploy, or integration with GitLab/GitHub Actions for automated application delivery.
• Define observability and monitoring strategies leveraging CloudWatch, X-Ray, CloudTrail, and third-party APM tools for modernized applications.
• Customer Engagement Technical EvangelismDeliver executive-level and technical presentations, workshops, and proof-of-concept demonstrations to articulate the value proposition of AWS application modernization.
• Conduct application portfolio assessments and provide strategic recommendations on modernization priorities and sequencing.
• Respond to RFPs/RFIs with detailed technical proposals, solution blueprints, and effort estimations for application modernization projects.
• Serve as a trusted technical advisor to customers throughout the presales cycle, addressing technical objections and providing expert guidance on AWS best practices.
• Build and demonstrate accelerators, reference implementations, and reusable modernization patterns to shorten customer decision cycles.
• Technical Leadership CollaborationPartner with sales teams to develop account strategies, identify modernization opportunities, and qualify technical requirements for target accounts.
• Collaborate with delivery teams to ensure seamless handoff from presales to implementation, maintaining architectural integrity throughout project lifecycle.
• Work closely with AWS partner teams to leverage AWS funding programs (MAP, MRA), technical resources, and co-selling opportunities.
• Contribute to the development of NTT DATAs application modernization practice, including methodology refinement, asset creation, and capability building.
• Mentor junior architects and presales engineers on AWS technologies and solution design best practices.
• Cost Estimation Commercial SupportDevelop detailed effort estimates for modernization engagements including assessment, migration, refactoring, testing, and optimization phases.
• Create AWS infrastructure cost models and TCO analyses using AWS Pricing Calculator, Cost Explorer, and third-party tools to support business case development.
• Identify cost optimization opportunities and architect solutions with built-in FinOps principles (rightsizing, reserved instances, savings plans, spot instances).
• Education ExperienceBachelors degree in computer science, Information Technology, Engineering, or related field.
• 5 years of hands-on experience in application development, cloud architecture, or DevOps roles with demonstrated progression into presales or solution architecture.
• 3 years of direct experience with AWS services focused on compute, containers, serverless, and application integration.
• Proven track record in presales, solution architecture, or technical consulting roles supporting enterprise customers.
• Technical SkillsDeep expertise in AWS compute services: EC2, ECS, EKS, Fargate, Lambda, App Runner, Elastic Beanstalk.
• Strong knowledge of containerization technologies: Docker, Kubernetes, Helm, container registries (ECR).
• Proficiency in serverless architectures and event-driven design patterns using Lambda, API Gateway, EventBridge, Step Functions, SQS, SNS.
• Experience with application modernization patterns: strangler fig, anti-corruption layer, CQRS, event sourcing, saga pattern.
• Solid understanding of microservices architecture, API management (API Gateway, AppSync), and service mesh technologies.
• Hands-on experience with infrastructure as code: Terraform, CloudFormation, CDK, or Pulumi.
• Proficiency in CI/CD pipeline design and implementation using AWS native tools or third-party platforms (GitLab CI, GitHub Actions, Jenkins).
• Knowledge of application migration tools: AWS Application Migration Service (MGN), AWS Migration Hub, CloudEndure.
• Strong understanding of networking in AWS: VPC, Transit Gateway, PrivateLink, Route 53, CloudFront, AWS WAF.
• Experience with AWS security services: IAM, Secrets Manager, KMS, Security Hub, GuardDuty, Cognito.
• Familiarity with databases on AWS: RDS, Aurora, DynamoDB, ElastiCache, DocumentDB, and migration strategies.
• Programming/scripting proficiency in at least one language: Python, Java, Node.js, Go, or.NET.
• CertificationsAWS Certified Solutions Architect - Professional (required).
• AWS Certified DevOps Engineer - Professional (highly preferred).
• Additional AWS specialty certifications (Advanced Networking, Security, or Machine Learning) are a plus.
• Soft Skills AttributesExceptional presentation and communication skills with ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong business acumen with ability to connect technical solutions to business outcomes and ROI.
• Proven ability to work under pressure in fast-paced presales environments with tight deadlines.
• Customer-centric mindset with strong relationship-building and consultative selling skills.
• Collaborative team player who thrives in cross-functional environments.
• Self-motivated learner who stays current with emerging cloud technologies and industry trends.
• Excellent written skills for creating technical proposals, architecture documents, and whitepapers.
• Language RequirementsGood in English (written and spoken) - required for customer presentations and documentation.
• Thai language proficiency is a plus for local customer engagement.
• Preferred Qualifications:Experience with large-scale enterprise application migrations (50 applications).
• Knowledge of legacy technology modernization (mainframe, AS/400, client-server applications).
• Familiarity with cloud migration assessment tools: AWS Migration Evaluator, CloudScape, RISC Networks, Cloudamize.
• Experience with multi-cloud or hybrid cloud architectures involving Azure or Google Cloud Platform.
• Knowledge of specific industry verticals: financial services, healthcare, retail, or manufacturing.
• Understanding of compliance frameworks: PCI-DSS, HIPAA, SOC 2, GDPR, and their implementation on AWS.
• Experience with AWS Well-Architected Framework reviews and remediation.
• Background in application performance optimization and troubleshooting.
• Prior experience working with AWS Partner Network (APN) Premier or Advanced Consulting Partners.
• What We Offer:Competitive salary commensurate with experience and expertise.
• Performance-based incentives tied to sales achievements.
• Comprehensive benefits package including health insurance, life insurance, and provident fund.
• AWS certification sponsorship and continuous learning opportunities.
• Access to AWS credits and sandbox environments for proof-of-concept development.
• Opportunity to work with Fortune 500 clients across diverse industries.
• Flexible hybrid work arrangement.
• Career progression pathways within NTT DATAs global organization.
• Collaborative, innovation-driven work culture with exposure to cutting-edge cloud technologies.
• Workplace type: Hybrid Working
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Java, Software Architecture, Docker

Job type:

Full-time

• Lead the end-to-end design, development, and deployment of software applications and services.
• Provide technical leadership and mentorship to engineers, fostering a culture of excellence and collaboration.
• Collaborate with application architects, product managers, designers, and stakeholders to define requirements and deliver solutions.
• Drive architectural decisions and ensure alignment with best practices in scalability, performance, and security.
• Conduct code reviews, enforce coding standards, and promote continuous improvement.
• Contribute to strategic planning and roadmap development.
• Manage project timelines, delivery risks, and dependencies to ensure timely delivery.
• Drive continuous improvement in development processes and tools.
• Stay current with emerging technologies and advocate for their adoption where appropriate.
• Bachelor s or Master s degree in Computer Science, Engineering, or a related field.
• Proven experience in software engineering, with a strong track record of leading successful projects.
• Strong proficiency in Java programming languages.
• Solid understanding of software architecture, design patterns, and system integration.
• Experience with cloud platform (AWS) and containerization (Docker, Kubernetes).
• Familiarity with Agile methodologies, CI/CD pipelines, and DevOps practices.
• Strong problem-solving, communication, and leadership skills.
• Good communication and teamwork abilities.
• Senior Associate
• Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
• Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
• We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
• You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject.
• If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience:

4 years required

Job type:

Full-time

• Design, develop, and maintain backend services using Spring Boot
• Collaborate on the design and integration of RESTful APIs
• Develop front-end components with Angular (if applicable) to create complete end-to-end solutions
• Implement and deploy applications in cloud environments (AWS)
• Apply best practices in software design, testing, and CI/CD pipelines
• Collaborate closely with product owners, QA, and DevOps teams to ensure smooth delivery
• Participate in code reviews, technical discussions, and continuous improvement initiatives
• Ensure application scalability, security, and performance optimization
• Stay up to date with emerging technologies and propose innovative solutions
• ABOUT YOU
• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
• 4+ years of experience as a Software Engineer or Backend Developer
• Strong hands-on experience with Java and Spring Boot
• Familiarity with Angular, React, or other front-end frameworks (Angular preferred)
• Experience with AWS services such as EC2, S3, Lambda, or RDS
• Proficiency with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB)
• Understanding of Docker, Kubernetes, or other containerization tools is a plus
• Knowledge of CI/CD tools (Jenkins, GitLab CI, etc.) and version control (Git)
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• WHY AMARIS?
• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
• Equal Opportunity
• At our company, we are committed to creating an inclusive workplace that promotes and values diversity. All qualified applicants will be considered for employment without regard to gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic protected by applicable laws.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

8 years required

Skills:

Compliance, SQL, Project Management

Job type:

Full-time

• Lead strategic initiatives across Supply Operations focused on process improvement, automation, compliance, and scalability.
• Identify inefficiencies, risks, and control gaps through data, operational insight, and stakeholder engagement.
• Partner with teams within and outside Supply to design and implement scalable solutions.
• Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement.
• Improve workflows, governance, SOPs, and controls to increase consistency and compliance.
• Define and monitor KPIs to measure operational and project performance.
• Support resolution of complex operational or system-related issues through structured root cause analysis.
• Coach team members and foster a culture of ownership, collaboration, and continuous improvement.
• Functional CompetenciesStrong operations and process improvement capability, with experience improving workflows at scale.
• Proven ability to lead complex cross-functional initiatives and deliver measurable business outcomes.
• Strong stakeholder management and collaboration skills across teams within Supply and across other functions.
• Strong business judgment and structured problem-solving skills.
• Excellent verbal and written communication skills.
• Technical CompetenciesStrong analytical skills with the ability to use data to identify issues and support decisions.
• Working proficiency in SQL and experience with BI/reporting tools.
• Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities.
• Ability to translate business needs into clear requirements and support implementation.
• Leadership CompetenciesStrong ownership, accountability, and execution mindset.
• Ability to prioritize and operate effectively in a fast-paced environment.
• Collaborative, proactive, and solution-oriented.
• Ability to coach team members and align stakeholders.
• Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments.
• Experience working with supply, partner operations, connectivity, or commercial operations teams, including partnering with Product and Engineering teams.
• Familiarity with CRM, workflow automation, or low-code/no-code tools.
• Exposure to APIs, system integrations, or operational tooling ecosystems.
• Bachelor s degree in Business, Engineering, Information Systems, Analytics, Operations, or a related field.
• 8+ years of relevant experience in operations, transformation, project management, process improvement, or automation.
• Proven track record of leading cross-functional projects with measurable business impact.
• Proven people leadership experience.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Excel

Job type:

Full-time

• Data-Driven Optimization: Analyze complex operational datasets to pinpoint inefficiencies and identify high-impact opportunities for process improvement.
• Strategic Project Support: Contribute to the design and execution of productivity-driven projects, ensuring that operational enhancements are scalable and effective.
• Performance Visibility: Develop and maintain comprehensive reports and executive dashboards to track key performance indicators (KPIs) and drive transparency across the organization.
• Cross-Functional Collaboration: Act as a key liaison between Operations, Product, Business Intelligence (BI), and Support teams to ensure seamless integration of new initiatives.
• Process Standardization: Facilitate the creation and documentation of Standard Operating Procedures (SOPs) and manage the clear communication of process updates to all relevant stakeholders.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Process Architect: You enjoy deconstructing workflows and finding smarter, more efficient ways to achieve organizational goals.
• Collaborative Partner: You excel at working across departments, building strong professional relationships to solve multifaceted problems.
• Clear Communicator: You can translate technical data or complex processes into clear, concise documentation and presentations for any audience.
• Methodical Thinker: You are highly organized and disciplined, ensuring that every project and report meets the highest standards of accuracy and professional quality.

Experience:

4 years required

Job type:

Full-time

• Lead technical initiatives and contribute to solution architecture decisions
• Design, develop, and maintain scalable full-stack applications
• Build frontend applications using React, Angular, or Vue.js
• Develop backend services and RESTful APIs using Node.js and Express
• Collaborate with cross-functional teams including Product, QA, and DevOps
• Refactor and improve existing systems for scalability and maintainability
• Ensure code quality through best practices, reviews, and testing
• Optimize system performance and application reliability
• Mentor junior engineers and support technical knowledge sharing
• Work within cloud-native environments using AWS, Kubernetes, and GitOps practices
• ABOUT YOU
• Bachelor's degree in Computer Science, Software Engineering, or related field
• 4-6+ years of experience in Full Stack Software Development
• Strong experience with frontend frameworks such as React, Angular, or Vue.js
• Strong proficiency in JavaScript and TypeScript
• Experience developing backend services using Node.js / Express
• Hands-on experience with REST APIs and microservices architecture
• Good knowledge of databases such as PostgreSQL, MySQL, MongoDB, or Redis
• Familiarity with AWS, Kubernetes, CI/CD pipelines, and GitOps workflows
• Strong analytical, communication, and problem-solving skills
• Experience mentoring or guiding technical teams is a plus
• Professional proficiency in English
• WHY AMARIS?
• Opportunity to work on innovative and large-scale software projects
• Exposure to modern cloud and full-stack technologies
• Continuous learning and career growth opportunities
• International and collaborative working environment
• At Amaris Consulting, we are committed to fostering an inclusive environment where diversity is valued and respected. We promote equal opportunities and believe that diverse perspectives strengthen our teams and our ability to deliver excellence.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

4 years required

Job type:

Full-time

• Design and implement test strategies, test plans, and test cases.
• Perform manual and automated testing for web and backend applications.
• Develop and maintain test automation frameworks (UI & API testing).
• Execute functional, regression, integration, and performance testing.
• Identify, document, and track defects using tools like JIRA.
• Collaborate with developers and stakeholders to ensure quality throughout the SDLC.
• Contribute to CI/CD pipelines by integrating automated tests.
• Perform API testing using tools like Postman or similar.
• Ensure application performance, scalability, and reliability standards are met.
• Mentor junior QA engineers and promote best testing practices.
• ABOUT YOU
• 4-6+ years of experience in Quality Assurance or Software Testing.
• Strong experience in test automation tools (e.g., Selenium, Cypress, Playwright).
• Experience with API testing and tools such as Postman or REST clients.
• Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI).
• Knowledge of programming/scripting languages (Java, JavaScript, Python).
• Experience with Agile/Scrum environments.
• Understanding of performance testing tools (e.g., JMeter, k6) is a plus.
• Experience with SQL for data validation.
• Strong analytical and problem-solving skills.
• Good communication skills with the ability to collaborate across teams.
• Professional proficiency in English is a plus.
• WHY AMARIS?
• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger
• Equal Opportunity
• Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Job type:

Full-time

• Your missions
• Lead the design and implementation of AI/ML solutions and data-driven systems
• Define and drive AI architecture and technical strategy
• Manage and mentor a team of AI engineers, data engineers, and developers
• Collaborate with C-level stakeholders and business leaders to align AI initiatives with business goals
• Oversee the development of data pipelines and machine learning workflows
• Ensure scalability, performance, and reliability of AI platforms and cloud solutions
• Drive best practices in MLOps, data governance, and model lifecycle management
• Participate in pre-sales, solution design, and client engagement activities
• Stay up to date with emerging technologies and promote innovation
• Your profile
• 7-10 years of experience in AI, Data Engineering, or Software Engineering
• Strong expertise in Machine Learning, Data Engineering, and Cloud platforms (AWS, Azure, or GCP)
• Proven experience in leading technical teams and large-scale projects
• Experience working with enterprise-level data and AI systems
• Background in software development and system architecture
• Strong understanding of MLOps, data pipelines, and scalable architectures
• Excellent communication and stakeholder management skills
• Fluent in English
• What we offer
• Opportunity to lead high-impact AI and data transformation projects
• Exposure to enterprise clients and strategic initiatives
• Career growth into leadership and architecture roles
• A dynamic, international, and innovation-driven environment
• At Amaris Consulting, we are committed to fostering an inclusive environment where diversity is valued and respected. We promote equal opportunities and believe that diverse perspectives strengthen our teams and our ability to deliver excellence.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

1 year required

Skills:

Assurance, English

Job type:

Full-time

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications ...
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
• Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.
• Minimum QualificationsBachelor's degree or equivalent experience; 1+ years of experience in quality assurance, training, editorial review, or a related field;.
• Expertise in content moderation policy, operational guideline development, and enforcement workflows.
• Strong command of English with exceptional attention to detail, clarity, and linguistic consistency.
• Demonstrated ability to interpret and enforce complex guidelines or policies in writing-focused workflows.
• Analytical thinker with experience evaluating qualitative content and using data to inform process improvements. Ability to design and deliver interactive, engaging training materials and sessions.
• High level of self-motivation, solution-oriented thinking, and ability to multi-task, prioritize, and meet strict deadlines in a fast-paced, collaborative environment.
• Excellent written communication skills with emphasis on precision, clarity, and operational feasibility.
• Preferred QualificationsPrior experience in content moderation, AI, or technical writing teams is a plus.
• Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
• Experience collaborating with Policy, Product, Governance, Engineering, or Training teams.
• Knowledge of scenario coverage, positive/negative balance, and dataset validation.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Java, Python, Compliance

Job type:

Full-time

• Experience as an application architect or senior engineering role within distributed systems.
• Strong understanding of application design, API design, and data modelling.
• Solid experience with Java and/or Python in production environments.
• Practical experience designing and operating AWS based applications in a cloud native environment.
• Working knowledge of containerised architectures, messaging patterns, and distributed data stores.
• Understanding of Infrastructure as Code concepts and modern CI/CD practices.
• Sound understanding of security, authentication, and authorisation concepts.
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non technical audiences.
• Ability to influence technical decisions and collaborate effectively across teams and cultures.
• Experience in designing solutions with good observability practices embedded.
• Understanding of performance, scalability, and resilience engineering.
• Deeper exposure to event driven architectures and asynchronous messaging at scale.
• Experience optimising performance, resilience, and cost in production cloud environments.
• Familiarity with modern front end architectures and integration patterns.
• Experience working in financial services, risk, compliance, or other regulated environments is desirable but not essential.
• The Person.
• A pragmatic and technically strong architectural thinker who collaborates effectively with both technical and business stakeholders. Comfortable navigating complex, fast moving environments, they influence through expertise rather than authority. You are curious, proactive, and focused on delivering high quality, sustainable systems.
• Manager
• Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
• Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
• We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
• You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject.
• If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.