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Skills:

English, Mandarin

Job type:

Full-time

• Use the right tools to assist the local business team and provide front-line business support to overseas partners by follow the company procedures,.
• Adapt to corporate strategy adjustment and keep business knowledge updated.
• Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat.
• Promote Trip s hotel management system to our cooperative hotels.
• Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
• Complete temporary tasks assigned by superiors.
• What you'll Need to SucceedDiploma or above, can handle the daily communication in Thai and English.
• Mandarin speaker will be a plus.
• Able to perform shift work.
• Relevant working experience in starred hotel, airline ticket counter, and call center is preferred.
• Why Trip.com Group
• We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
• What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Experience:

No experience required

Skills:

Accounting

Job type:

Full-time

• Chat Support Agent - Accounting Expert: ดูแลและตอบคำถามลูกค้าผ่าน in-app chat (เปิดรับ 2 ตำแหน่ง).
• Call Support Agent - Accounting Expert: ดูแลและตอบคำถามลูกค้าผ่านทางโทรศัพท์ (เปิดรับ 4 ตำแหน่ง).
• โดยต้องช่วยลูกค้าเข้าใจปัญหา แก้ไขการใช้งาน และแนะนำวิธีที่เหมาะสมให้ลูกค้าใช้งาน PEAK ได้ดีขึ้น.
• 2) Review และให้ Feedback กับคำตอบของ AI.
• คุณจะได้ทำงานร่วมกับ AI ที่ใช้งานจริงๆ โดยคุณจะได้ตรวจสอบคุณภาพคำตอบจาก AI ว่าถูกต้อง ชัดเจน และเหมาะกับบริบทของลูกค้าหรือไม่ พร้อมให้ feedback เพื่อช่วยพัฒนาให้ AI ตอบได้ดีขึ้นเรื่อยๆ ไม่ใช่การทำงานแบบเดิมๆ แต่เป็นทำงานในบริษัทเทคโนโลยี ร่วมกับการใช้งานเทคโนโลยีสมัยใหม่.
• 3) Review และ Validate เคสที่ลูกค้าสอบถามเข้ามา.
• ตรวจสอบและคัดกรองเคสที่อาจเป็นปัญหาการใช้งานจริง หรือเป็น potential bug report เพื่อส่งต่อให้ทีมที่เกี่ยวข้องได้อย่างถูกต้อง ชัดเจน และไม่ตกหล่น.
• 4) สร้างและดูแลคู่มือการใช้งาน.
• จัดทำ ปรับปรุง และดูแล user guide / manual / knowledge base เพื่อให้ข้อมูลกับลูกค้ามีความถูกต้อง เข้าใจง่าย และอัปเดตอยู่เสมอ.
• งานนี้ไม่ได้มีแค่ ตอบลูกค้า .
• คุณจะได้ทำงานที่ต้องใช้ทั้ง.
• การฟังและจับประเด็นจากข้อมูลที่บางครั้งไม่ครบ.
• การอธิบายเรื่องยากให้เข้าใจง่าย.
• การคัดแยกว่าอะไรคือ usage issue อะไรคือ bug.
• การทำงานร่วมกับ AI และเครื่องมือสมัยใหม่สุดล้ำที่หาประสบการณ์จากที่อื่นได้ยาก.
• การทำงานร่วมกับทีมภายในเพื่อยกระดับคุณภาพการบริการ และการพัฒนาผลิตภัณฑ์ที่ตอบโจทย์นักบัญชีหลายหมื่นคนทั่วประเทศ.
• บางวันงานจะเยอะ บางเคสกดดัน และบางบทสนทนาอาจไม่ง่าย เราจึงมองหาคนที่ยังคงสื่อสารอย่างมืออาชีพ ใจเย็น และไม่ปล่อยให้คุณภาพงานตกแม้อยู่ในสถานการณ์ที่ท้าทาย.
• มีความรู้ด้านบัญชีในระดับที่ดี (เช่น จบบัญชี บริหารธุรกิจ การจัดการ หรือสาขาที่เคยเรียนวิชาบัญชี).
• มีใจบริการ และรับมือกับลูกค้าได้ดี แม้ในสถานการณ์ที่กดดัน.
• ชอบช่วยคนแก้ปัญหา และสามารถคิดวิเคราะห์หาสาเหตุของปัญหาได้.
• เรียนรู้สิ่งใหม่ได้เร็ว โดยเฉพาะเรื่องระบบ เทคโนโลยี บัญชี.
• สื่อสารได้ดีทั้งการฟัง พูด อ่าน และเขียน.
• ทำงานละเอียด รอบคอบ และตรวจสอบข้อมูลก่อนสื่อสารต่อ.
• เปิดรับ feedback และพร้อมพัฒนาคุณภาพงานของตัวเองอยู่เสมอ.
• อ่านภาษาอังกฤษได้ดีพอสมควร เพราะเครื่องมือและข้อมูลบางส่วนเป็นภาษาอังกฤษ (ไม่จำเป็นต้องพูดได้).
• จะพิจารณาเป็นพิเศษ หากคุณ.
• มีประสบการณ์ทำงานด้านบัญชี ธุรการ สำนักงานบัญชี มาก่อน 2-3 ปีขึ้นไป.
• มีประสบการณ์ใช้งานโปรแกรมบัญชีออนไลน์มาแล้ว.
• หากคุณสอบผ่าน PEAK Basic Level หรือ PEAK Specialist Level มาก่อนสมัครทำงาน เรามีโบนัสพิเศษเมื่อผ่าน Probation ให้!.
• สามารถทำงานเป็นกะได้ หรือ วันเสาร์-อาทิตย์ได้ (และหยุดวันธรรมดา 2 วัน).
• ใช้งานระบบ software ได้คล่อง และไม่กลัวการเรียนรู้เครื่องมือใหม่ๆ (เรามีใช้ Software และเทคโนโลยีต่างๆเยอะมาก).
• งานนี้เหมาะกับคนแบบไหน.
• ไม่หนีปัญหา และพร้อมเผชิญโจทย์ธุรกิจจริงจากลูกค้า.
• รู้สึกสนุก และชอบความท้าทายที่ต้องรับมือ และแก้โจทย์ให้กับลูกค้า!.
• ใจเย็น มีจิตใจในการให้บริการ ชอบสอน ชอบแนะนำผู้อื่น.
• ชอบพัฒนางานให้ดีขึ้น ไม่ใช่แค่ตอบให้จบเคส เราไม่ชอบทำงานกับคนที่ทำให้มันจบๆไป.
• ทำงานเป็นทีมได้ดี และรู้ว่า support ที่ดีไม่ใช่แค่เรื่อง การบริการ แต่เป็นส่วนสำคัญของประสบการณ์ลูกค้า และการเติบโตของธุรกิจ.
• ดูเพิ่มเติม วัฒนธรรมการทำงานที่ PEAK และ ชีวิตการทำงานที่นี่.
• ทำงานกับ PEAK แล้วจะได้พัฒนาอะไร.
• ความเข้าใจด้านบัญชี ภาษี และการทำงานของธุรกิจ SMEs.
• ทักษะการสื่อสารและการแก้ปัญหาในสถานการณ์จริง.
• ฝึกจิตใจให้แข็งแกร่งรับมือกับลูกค้าได้ในหลากหลายสถานการณ์.
• ประสบการณ์การทำงานร่วมกับ AI และการปรับตัวเข้ากับโลกการทำงานยุคใหม่ที่มีเพื่อนร่วมงานเป็น AI จริงๆ.
• ประสบการณ์ใน Tech Company ที่ต้องเรียนรู้เร็ว ปรับตัวเร็ว และพัฒนางานตลอดเวลาที่ยากจะหาจากที่อื่น.
• คนที่ทำงานกับ PEAK ได้ดี มักมีลักษณะแบบนี้.
• มี Growth Mindset และชอบพัฒนาตัวเอง.
• เปิดใจรับฟังความคิดเห็น และพร้อมเรียนรู้จากผู้อื่น.
• สื่อสารตรงไปตรงมาอย่างสร้างสรรค์.
• ช่วยกันทำงานเป็นทีม และมองผลลัพธ์ของบริษัทมากกว่าขอบเขตงานตัวเอง.
• ใส่ใจคุณภาพของงาน เพราะมองว่างานที่ทำสะท้อนมาตรฐานของตัวเอง.
• ถ้าคุณกำลังมองหางาน support ที่ได้ใช้ทั้งความรู้ ความคิด การสื่อสาร ได้ช่วยลูกค้าจริง ได้ทำงานกับเทคโนโลยีสมัยใหม่ใน Tech Startup ชั้นนำของไทย และเป็นส่วนหนึ่งของทีมงานที่ช่วยดูแล และยกระดับการทำธุรกิจ SMEs ในไทย ตำแหน่งนี้อาจเหมาะกับคุณ.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Experience:

2 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Customer Services.
• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• Quality Management.
• Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult special calls and solve other issues escalated by agents follow up with various departments on problem solving or information sharing if needed.
• Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Must HaveBachelor's degree in any fields.
• At least 2 years in customer service, call centre experience from health and general insurance.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• Nice to HaveGood Influencing, negotiating, presentation and motivation skills.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Skills:

YouTube, Korean, English

Job type:

Full-time

• Build strong problem-solving and communication skills that open doors to many future roles.
• Support customers and partners from multiple countries and cultures, gaining truly global experience.
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly.
• Deliver outstanding service to guests and partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver accurate, timely resolutions.
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).
• Apply Agoda policies and procedures in a fair and consistent way.
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
• Safeguard customer data and maintain strict confidentiality at all times.
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
• As part of a rotating shift schedule, you ll occasionally work weekends and public holidays, planned in advance with your team.
• Enjoy Agoda s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks.
• Core Skills and Competencies.
• A bachelor s degree is required.
• Strong customer focus and a genuine desire to help others.
• Excellent spoken and written Korean skills, and Business level of English.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills, using guidelines and data to make decisions effectively.
• Flexibility to adapt to new tools, processes, and feedback.
• Ability to manage time and priorities in a fast-paced, high-volume environment.
• Reliability, integrity, and a positive, collaborative attitude.
• Nice to Have.
• Prior working experience in customer support, contact center, or service roles.
• Experience in travel, e-commerce, hospitality, or BPO is a plus.
• Experience working with international customers or partners.
• Familiarity with contact center, CRM, or ticketing systems.
• Additional language skills beyond the core required language for the role if any.
• Why Agoda.
• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle).
• Competitive compensation with performance-based incentives.
• Annual discretionary performance bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Work from anywhere for up to 30 days per year.
• Structured training, coaching, and clear performance metrics.
• Opportunities to grow your career within the Customer Experience Group or across Agoda.
• An inclusive, international work environment where your ideas and feedback are valued.
• Agoda choice(welfare points).
• 400 USD allowance to set up your home office(one time payment).
• Daily snack + coffee machine.
• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Job type:

Full-time

• Process customer complaint cases.
• Resolve more complex complaints escalated by customer service or customer contact centre staff.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
• https://www.aia.co.th/th/about-aia/privacy/candidate.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Skills:

Social media

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Experience:

2 years required

Skills:

XML, Spanish, English

Job type:

Full-time

• São Paulo 7:00 AM - 4:00 PM.
• Mexico City 4:00 AM - 1:00 PM.
• Buenos Aires 7:00 AM - 4:00 PM.
• Bogotá 5:00 AM - 2:00 PM.
• Lima 5:00 AM - 2:00 PM.
• Santiago 6:00 AM - 3:00 PM.
• Monterrey 4:00 AM - 1:00 PM.
• Caracas 6:00 AM - 3:00 PM.
• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 2+ years of related Customer Support experience.
• Spanish and English Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://www.careers-page.com/manatal/job/L6R95RR5.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Experience:

1 year required

Skills:

XML, English

Job type:

Full-time

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 1+ years of related Customer Support experience.
• Spanish Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://careers.manatal.com/.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Experience:

5 years required

Skills:

Business Development, Product Testing, Research, English

Job type:

Full-time

• Consolidate Voice of Customer and Voice of Market with Product Line Specialists and Regional Sales.
• Define and update the short-, mid-, and long-term product roadmap for the assigned product line.
• Drive product evolution, including improvements, optimization, new variants, and range rationalization.
• Propose roadmap prioritization based on market demand, technical feasibility, cost impacts, and competitive landscape.
• Contribute to volume growth by ensuring product relevance in priority segments and applications.
• Support identification of high-potential applications and emerging market opportunities.
• Provide structured input to Business Development on growth opportunities linked to product evolution.
• Prepare roadmap documentation and participate in review cycles with Product Engineering and Performance, Regional Sales team and Commercial Operations.
• Product Definition, Technical Requirements & Qualification.
• Product Definition & Technical Requirements.
• Develop and maintain clear technical requirement documents for Product Engineering and Performance based on market needs.
• Translate market insights into structured product specifications and performance expectations.
• Ensure product specifications, drawings, and performance criteria remain accurate and up to date.
• Participate in design reviews with Product Engineering and Performance to validate technical feasibility and alignment with intended applications.
• Support the Specifications team in understanding product capabilities for consultant engagement.
• Provide product-level technical guidance to Specification team and Commercial Operations on correct system use, limitations, and application principles.
• Support early feasibility discussions by clarifying product capabilities and constraints (without performing project-specific design).
• Testing, Qualification & Approval.
• Coordinate product testing programs with Product Engineering and Performance, QA/QC, and external laboratories.
• Prepare and maintain technical qualification files, approval dossiers, and certification documents.
• Track qualification and approval timelines and escalate risks when delays impact the roadmap.
• Ensure documentation and evidence remain consistent, traceable, and aligned with regulatory or client requirements.
• Market Positioning, Competitive Intelligence & Product Specifications.
• Market Positioning & Competitive Intelligence.
• Monitor competitive offerings in the market (performance, pricing, certification, applications).
• Identify product gaps, risks and opportunities for differentiation.
• Develop Unique Selling Proposition, use-cases, and product positioning briefs for Specifications team and Regional Sales teams, in collaboration with marketing.
• Support preparation of business cases for product updates, improvements or new developments.
• Product Specifications & Influence Strategy.
• Develop robust and strategically oriented Product Specifications that position Dextra advantageously in the market,.
• Structure specifications to align with customer needs, regulatory expectations, and engineering capabilities, while reinforcing Dextra s competitive differentiation.
• Highlight Dextra s unique value while limiting the feasibility of competing or alternative solutions.
• Support the Specifications team with clear technical positioning guidance.
• Internal Enablement, Portfolio Coherence & Risk Management.
• Internal Enablement & Support.
• Prepare product launch packs, including technical data sheets, application notes, and training content.
• Deliver product training to Tender team, Specification team and Regional Sales teams.
• Support marketing with technical inputs for brochures, presentations, and digital content.
• Act as a technical reference point for product-related questions escalated from regions, Specifications, or Strategic Accounts.
• Portfolio Management Support.
• Identify overlaps, redundancies, and inconsistencies across the product range.
• Support portfolio simplification initiatives.
• Flag obsolete, underperforming, or misaligned products.
• Risk Identification & Escalation.
• Identify technical, certification, and application risks early.
• Escalate gaps between market expectations and product capabilities.
• Highlight risks linked to roadmap execution, approvals, or positioning.
• External Influence & Innovation.
• Conduct continuous technology watch, including the review of scientific and technical publications related to [Bars, Geotec, FRP] applications, innovations, and emerging trends.
• Develop and maintain relationships with universities and research institutions to support innovation initiatives, joint studies, and longer-term development insights.
• Draft technical articles and prepare presentations for industry conferences, seminars, and technical forums to reinforce Dextra s technical leadership and market credibility.
• Conduct lobbying activities within relevant professional associations to strengthen Dextra s visibility, influence, and alignment with industry standards.
• Key Interfaces: Product Engineering and Performance product feasibility, testing, validation, documentation.
• Tender (Commercial Operations) product application guidance and feasibility clarifications.
• Regional Sales teams customer feedback and Voice Of Customer, roadmap coherence with future opportunities.
• Specifications Team influence, design guidance, specification alignment.
• Strategic Partnerships alignment with account technical needs.
• His / Her toolbox includes: Roadmap tracking files.
• Voice Of Customer / Voice Of Market consolidation sheets.
• Competitive benchmark library.
• Testing & qualification trackers.
• Technical documentation database.
• Product Unique Selling Proposition.
• Product Specifications.
• Product launch templates & training materials.
• Product application guidelines and use-case reference library.
• Ensure product documentation, qualification evidence, and requirements meet nuclear safety constraints.
• Maintain strict accuracy and traceability of all technical information.
• Escalate any safety-related concern to Product Engineering and Performance and Management without delay.
• Qualifications: Engineering degree (Civil, Structural, Mechanical) preferred, with a MSc in Engineering or equivalent training.
• Minimum 5-8 years in product development, engineering, technical marketing, or product management.
• Strong in MS Office, CRM/PLM tools, documentation systems; Power BI is a plus.
• Ability to leverage AI-based tools to improve efficiency, analyze information, and support decision-making.
• Able to translate technical insights into structured requirements.
• Comfortable working with Engineering and Sales teams.
• Strong follow-up and organizational discipline.
• Excellent command of spoken and written English.

Skills:

Creativity, Industry trends, SAP, English

Job type:

Full-time

• responsible for delivery of outcome of assigned projects or areas of responsibility internally recognized senior on complex technical and business matters.
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.
• collaborates in devising long-term concepts.
• may include team lead or supervisory responsibilities.
• Complexity.
• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects) works independently on topics while setting priorities having sole responsibility.
• provides regular project status and updates.
• decisions/solutions can enhance essentially current and future design and strategy enhance complex systems & processes.
• Experience.
• advanced technical or business skills and special knowledge in one / several areas.
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations typically several years experience with increasing amount of responsibility.
• Communication builds and maintains partnerships with internal and external customers and partners.
• contributes actively to build common ground for cooperation.
• communicates clear and conveying processes & policies in a way that others can understand.
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.
• Key Responsibilities & Tasks The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
• Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue. Annual Revenue - Achieve / exceed quota targets.
• Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
• Customer Acumen - Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
• Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer's decision process.
• Demand Generation, Pipeline and Opportunity Management Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
• Pipeline partnerships - Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
• Leverage SAP Solutions - Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al).
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Support all SAP promotions and events in the territory.
• Sales Excellence Sell value.
• Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
• Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
• Utilize best practice sales models.
• Understand SAP's competition and effectively position solutions against them.
• Maintain CRM system with accurate customer and pipeline information.
• Leading a (Virtual) Account Team Demonstrates leadership skills in the orchestration of remote teams.
• Ensure account teams and Partners are well versed in each account's strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.
• Experience & Language Requirements 10+ years of experience in sales of complex business software / IT solutions Proven track record in business application software sales.
• Experience in lead role of a team-selling environment.
• Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market. Business level English: Fluent.
• Direct experiences in Consumer products, Manufacturing and Property Development Industry are required.
• Thai + English language: Fluent, Business Level.
• LI-RS20
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

Skills:

Excel, English

Job type:

Full-time

• Leads the Regional and specialist accounts function for adidas, with the primary objective of developing and implementing the Company s sales strategy and wholesale account plans to achieve sales, margin and contribution objectives.
• Sets ongoing target for assigned channel, achieves distinct targets based on service standards, operational target values and department strategies. Establishes/influence for the new standards which are based on the organizational strategy to achieve short-term and mid-term operational goals.
• Lead and grow B2B business for adidas, interact and manage all key stakeholders both internal (B2B lead in EM) and externals (Existing B2B customers and develop new customers).
• Lead Digital Platform Commerce (DPC) for WHS partners, execute partner program for key partners and support WHS.COM partners for smooth operations.
• Accountabilities: Functional:Lead accounts towards delivering sales turnover, margins, and contribution whilst managing sales expenses within planned levels.
• Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
• Formulate sales development, channel strategies, annual account plans and ensure execution in line with brand and company strategy.
• Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
• Build, maintain and enhance the partnership with all the accounts, especially the alliance ones, maintaining effective customer service levels to meet order processing, route and order fulfillment.
• Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
• Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
• Lead communication internally as well as externally on conflicting / diverging opinions.
• Negotiates internally as well as externally to ensure acceptance for new standards or concepts.
• Evaluate constantly and adapt / enhance existing processes / terms of trade.
• Controlling:Measure and deliver own team s KPIs.
• Report on market trends and competitions in the respective accounts / channels.
• Provide realistic business plans / sales forecasts from topline to bottom line, understand how to influence business KPIs performance.
• Knowledge:Thorough and deep knowledge of theory and organizational practice, with expertise in sales / commercial functions.
• Broad management experience across all functional areas of businesses.
• Professional background/ Experience:Functional: Solid experience in Sales/Account Management.
• Industry: Sports / Fashion preferable. FMCG modern retail is optional.
• Leadership: To fit with adidas leadership values.
• Education: University degree in Business with sales/ Commercial focus.
• IT:Outlook: Basic.
• Word: Advanced.
• Excel: Advanced.
• PowerPoint: Advanced.
• Language skills:English: Advanced.
• Local Language: Fluent.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager, KAM (Region and Specialist account) BRAND: LOCATION: Bangkok TEAM: Digital STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 539596 DATE: Apr 29, 2026

Experience:

2 years required

Skills:

Compliance, ERP, Financial Analysis, English

Job type:

Full-time

• Tier 1: UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments.
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers.
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
• Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.
• Background.
• General Assembly Resolution 2186 (XXI) decided to bring into operations the United Nations Capital Development Fund as an organ of the General Assembly which shall function as an autonomous organization of the United Nations.
• The UN Capital Development Fund (UNCDF) assists developing countries, especially least developing countries, in the development of their economies by supplementing existing sources of capital assistance by means of grants, loans, and guarantees. UNCDF s vision is to help mobilize and catalyze an increase of capital flows for SDG impactful investments to Member States to address the most pressing development challenges facing vulnerable communities in these countries and thereby contribute to sustainable economic growth and equitable prosperity.
• UNCDF utilizes its unique capability in the UN system to deploy grants, loans and guarantees to crowd-in finance for the scaling of development impact. UNCDF focuses on where the needs are greatest, a deliberate focus and capability rooted in UNCDF s unique investment mandate to support the achievement of the 2030 Agenda for Sustainable Development and the realization of the Doha Programme of Action for the least developed countries, 2022-2031.
• SME Finance.
• Sub-National Finance.
• Digital Finance.
• UNCDF s organizational set up includes an Investment and Implementation Division (IID), Investment and Finance Oversight Division (IFOD), Operations and Oversight Division (OOD) and a Directorate of the Executive Office. UNCDF staff and personnel are located in regional hubs based in Dakar (Senegal), Nairobi (Kenya) and Bangkok (Thailand) with sub-regional presence in a number of locations in the Caribbean and Pacific Regions. UNCDF is led by an Executive Secretary based out of New York, USA. Pursuant to General Assembly resolution 2321(XXII, para 1.a), the Administrator of the UNDP performs the function of the Managing Director of UNCDF. UNCDF is overseen by an Executive Board comprised of UN Member States.
• LoCAL typically operates through three phases, although this may differ from country to country.
• Phase I - Piloting consists of initial scoping, followed by testing in two to four local governments.
• Phase II - Learning takes place in 5-10 local governments in a country. It involves collecting lessons and demonstrating the LoCAL mechanism s effectiveness at a larger scale.
• Phase III - Scaling-up is a full national roll-out of LoCAL based on the results of the previous phases and lessons learned. During this phase, LoCAL is gradually extended to all local governments.
• https://www.uncdf.org/local/homepage.
• Ensures administration and implementation of operational and financial management strategies, adapts processes and procedures for LoCAL portfolio.
• Manages project budget and provision of project finance support for projects under LoCAL portfolio.
• Functions as Global Helpdesk for financial management support focusing on National implementation (NIM) advances, and liquidations.
• Manages HACT Planning and Micro-Assessment Execution for LoCAL projects including Reporting and Dashboard maintenance.
• Proper control of Global office Accounts and Knowledge Management.
• Ensure full compliance of financial activities, financial recording/reporting system and audit follow up with UN/UNDP/UNCDF rules, regulations, policies and strategies; implementation of effective internal control, proper design and functioning of the financial resources management system.
• Act as a conduit for the necessary synergies between UNDP administrative units and UNCDF for better field office compliance and performance.
• Lead project and award creation and management in the ERP system (Quantum), prepare budget revisions, revision of project award and project status, determine unutilized funds, support the operational and financial closure of projects.
• Oversee financial analysis and all resources managed by LoCAL Project Team and provision of high-quality professional service to the COs project financial and operations management.
• Support implementation of Mid Term and Final Project evaluation.
• Draft annual work plans and budgets for projects within the Programme Office.
• Provide regular updates on the disbursement status to project management and review of the Financial Reports and regular monitoring of financial performance.
• Track and control programme and/or project expenditure rate against commitments to ensure the conformity with approved annual workplans and budget, determine gaps between budgets and expenditures, committed and actual allocated funds to advise programme officers for taking actions.
• Support programme officers in periodic review of project work-plans from financial perspectives and advise programme officers and implementing partners on the progress and work-plan s conformity to agreed results and outputs for finalization.
• Ensure maintenance of the internal expenditures control system which ensures that vouchers processed are matched and completed, transactions are correctly recorded and posted in Quantum; take timely corrective actions and unposted vouchers, including vouchers with budget check errors, match exceptions and unapproved vouchers.
• Develop periodical Project Financial Reports (quarterly and annually) and monitor project financial performance by providing information on project progress, operational issues and disbursement including donor reporting.
• Prepare all payment requests, financial record-keeping, and financial reports required in line with both the National Implementation and Direct Implementation of financial rules and procedures.
• Act as the global helpdesk focal point for LoCAL country teams on NIM advance, FACE Form submission, liquidations and related financial processes.
• Provide real-time support and guidance to regional and national project teams on queries related to accounting and advance liquidations, using correct coding, etc.
• Be available to support country teams to ensure accuracy of expenditure data, consistency with approved budgets, and compliance with liquidation requirements (when requested, provide quantum advance liquidation report to the project team to ensure accurate liquidations, correct entry on the FACE form).
• Maintain and update a LoCAL global tracker of pending and cleared FACE form liquidations, flagging issues and delays to relevant regional or HQ teams. This includes support global programme colleagues to follow aging advance liquidation on the monthly basis.
• Collaborate with the LoCAL Risk/HACT focal point, UNCDF Corporate Finance and Operations teams to align country-level liquidation practices with corporate assurance frameworks (HACT, FACE, SPOT checks).
• Document and escalate systemic issues or policy ambiguities to HQ or Regional Operations for resolution and policy refinement.
• Contribute lessons learned and help inform updates to UNCDF s internal guidance on NIM modalities and operational risk management.
• Provide inputs to the auditing of NIM projects, supporting programme officers and implementing partners in follows-up on timely implementation of audit recommendation.
• Map implementing and responsible partners (IP/RPs) and update micro-assessment schedules for LoCAL portfolio (60+ RPs).
• Provision and presentation of information for regular audit and spot checks, ensuring proper control of supporting documents of funds and activities, supporting implementation of audit and spot check recommendations and follow up actions.
• Maintain logs of completed assessments and upload in Quantum.
• Update global HACT and risk dashboard (Excel or Power BI) reflecting activity status, risk levels, and SESP compliance.
• Draft Terms of References (ToRs) using HACT standard templates; enter PAR requests and support PO issuance.
• Submit quarterly updates and maintain documentation folders for internal and audit review.
• Support programme officers and implementing partners in follows-up on timely implementation of audit recommendation.
• Elaborate the internal expenditures control system which ensures that vouchers processed are matched and completed, transactions are correctly recorded and posted in quantum; payrolls are duly prepared; MPOs, travel claims and other entitlements are duly processed, receipting of goods and services and establishment of accruals are properly done in compliance with IPSAS and UNDP policies and procedures.
• Develop and maintain the project filing system.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Institutional Arrangement.
• The Programme Aanalyst (Finance and Accounting) will have a direct reporting line to Global LoCAL Programme Operations Analyst, LoCAL with secondary reporting to the Corporate Finance Advisor. The incumbent will work in close collaboration with the operations, programme and project staff in the UNCDF s country offices in the regions, the UNCDF Regional Offices and HQ offices to exchange information and ensure excellent and consistent service delivery and reporting.
• Competencies.
• Core.
• Achieve Results: Level 1 - Plans and monitors own work, pays attention to details, delivers quality work by deadline.
• Think Innovatively: Level 1 - Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
• Learn Continuously: Level 1 - Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility: Level 1 - Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
• Act with Determination: Level 1 - Shows drive and motivation, able to deliver calmly in face of adversity, confident.
• Engage and Partner: Level 1 - Demonstrates compassion/understanding towards others, forms positive relationships.
• Enable Diversity and Inclusion: Level 1 - Appreciate/respect differences, aware of unconscious bias, confront discrimination.
• Business Management - Operations Management: Ability to effectively plan, organize, and oversee the organization s business processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.
• Business Management - Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
• Finance - Financial planning and budgeting: Ability to support budgetary aspects of work planning process, drawing and management of team budgets. Ability to create and manage processes to achieve UNDP's long and short-term financial goals, including through planning, budgeting, forecasting, analysing and reporting.
• Finance - Audit risk management: Ability to address audit issues raised in the course of an audit and propose solutions in order to ensure a true and fair audit opinion is achieved.
• Procurement - Procure-to-Pay: Knowledge of purchase-to-pay cycles, concepts, principles and policies, and ability to apply this to strategic and/or practical situations.
• Procurement - Contract management: Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations.
• Administration - Documents and records management: Overall document (hard or electronic) management; registry and retention policy including storing and archiving.
• Required Skills and Experience.
• An advanced university degree (Master's degree or equivalent) in Finance, Accounting, or relevant related field is required. Or.
• A first-level university degree (bachelor s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
• Candidates with no professional accountancy qualifications, but with degrees that major in accountancy and/or finance must complete the Finance Training and Certification Programme (FTCP), if recruited.
• Candidates satisfying the two above criteria are exempted from undertaking the UNDP Advanced Accountancy and Finance Test (AAFT).
• Candidates with MBA or masters in finance with no accountancy qualification but with relevant experience must successfully undertake the UNDP Advanced Accountancy and Finance Test (AAFT) to be eligible for shortlisting.
• Applicants with Master s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicants with a Bachelor s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level in financial management, and programme operations and administration.
• Desired skills in addition to the competencies covered in the Competencies section.
• Demonstrated knowledge on budget formulation, analysis, and financial reporting.
• Demonstrated knowledge of office software and web-based financial management systems, including strong skills in Excel and spreadsheet/database tools for financial analysis, tracking, and reporting.
• Experience in financial management and resource planning, including quality assurance oversight and close monitoring of project expenditures to ensure compliance with organizational policies and donor requirements.
• Demonstrated experience in budget formulation, analysis, and financial reporting and ability to interpret financial data and provide insights to support project planning and decision-making.
• Experience in managing and analyzing budgets and expenditures for donor-funded development projects at the global or multi-country level, including financial monitoring and reporting.
• Previous experience in coordinating with donors on financial reporting requirements and supporting financial oversight and compliance of donor-funded projects.
• Familiarity with UN and international development financial frameworks, policies, and procedures, including practical experience with UNCDF/UNDP financial and accounting systems (e.g. Quantum).
• Experience in NIM/NEX financial modalities, including management of advances, FACE forms, financial reporting, and reconciliation processes, is highly desirable.
• Experience supporting internal and external audit processes, financial assurance, or quality reviews for donor-funded development projects is an asset.
• Fluency in English and national language is required.
• Equal opportunity.
• As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
• UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
• Sexual harassment, exploitation, and abuse of authority.
• UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
• Right to select multiple candidates.
• UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
• Use of AI by candidates.
• Applicants are invited to read UNDP s guidance for candidates on using AI responsibly in UNDP recruitment and selection.
• Scam alert.
• UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
• LI-DNI

Skills:

Research, Product Development, Analytical Thinking, English

Job type:

Full-time

• This role oversees the design and delivery of impactful Reason to Believe demos and innovative showcasing sites that generate insights and farmer engagement to strengthen product positioning.
• It manages high-quality product and agronomy training, field support, and digital content to boost commercial team capability and farmer reach. By defining NPI value propositions, directing stakeholder engagement, and fostering strong advocacy, the Manager drives demand creation and accelerates adoption of NPI, Star, and Core Brands.
• Coordinate optimal TMD resource allocation to maximize technical market insights and crop agronomy capability.
• Bring technical expertise required for effective marketing planning, through an objective and collaborative relationship with the commercial teams.
• Support agronomic capability for successful commercial team.
• Work with CPD team on the new product introduction process to ensure new technologies and offers are appropriately supported.
• Bring the agronomic insights required to support the country in putting the customer in the center of what we do .
• Lead a group of TMD Specialists in effectively communicating technical knowledge which is aligned to market needs for both internal and external stakeholders.
• Provide a cohesive link between commercial leads and CPD functions for efficient technical knowledge transfer within the company and to external stakeholders.
• Co-ordinate with commercial team and ensure the successful implementation of sales demo program with clear commercial benefits.
• Where assigned, liaise with and proactively influence key value chain partners to provide technical know-how for Syngenta products and build a deeper knowledge of value chains of strategic importance for closer collaboration in future business opportunities.
• Co-ordinate product complaints in conjunction with sales and field development.
• Drive Product Positioning.
• Lead the team in providing technical expertise and market insights on key crops (rice, corn, vegetables, specialty).
• Oversee the design and implementation of Reason to Believe (RTB) and showcasing demos aligned to brand positioning, marketing, and commercial needs.
• Direct data generation from RTB and showcasing demos, ensuring accurate digitization for decision-making and strategy development.
• Monitor competitor activities, pest and disease trends, and weather patterns to inform product positioning and market strategy.
• Commercialization.
• Manage farm/LDC operations to deliver high-quality showcasing events that highlight product value.
• Lead innovative demand generation activities for each crop in collaboration with marketing and commercial teams.
• Support New Product Introductions (NPI) launches both within and outside LDC sites.
• Identify market potential in assigned regions and design targeted support plans for marketing and commercial teams.
• Oversee pilot programs for new products, activations, or communication strategies.
• StakeholderManagement.
• Gather grower and customer insights to help enhance technical product communication and community engagement.
• Develop and deliver technical and agronomy training programs for the commercial team and other relevant stakeholders.
• Initiate technical capability development and knowledge transfer across the team and wider organization.
• Build and maintain strong relationships with farmers, customers, and internal stakeholders to drive advocacy and adoption of products.
• Knowledge, experience & capabilities.
• M.Sc./PhD in Agricultural Entomology/Agronomy or Plant pathology.
• Critical Knowledge.
• Broad knowledge of the country agriculture, crop production techniques and use crop protection chemicals.
• Ability to interact, work in teams, lead, make decisions and influence people.
• Good understanding of agriculture, application technology and its elements in Thailand.
• Understand customer needs, business potential in Thailand.
• Techno commercial: Agronomy, trials, demonstration and showcasing.
• Prioritize, planning, and scheduling activities align with multi-function agreement, design the crop priority for data generation and showcase event.
• Ability to work as independent and in collaboration multi-function.
• Communication: Good on both Bahasa and English.
• Critical Experience.
• 10+ years of experience in leadership of techno-commercial/market development roles in agrochemical industry.
• 10+ years of leadership experience in CP research and development/ practical product development.
• Having excellent experience in leadership skills such as coaching, communication and cross boundary collaboration.
• Capability to train people.
• Confidence personality.
• Critical technical, professional, and personal capabilities.
• Experience in Crop Protection (CP) domain.
• A sound agronomic and commercial understanding of major crops and an exceptional ability to communicate within the agribusiness sector.
• Possess a good understanding of the commercial drivers in major agricultural crops.
• A willingness to challenge basic concepts and look for new opportunities in product uses and crop solutions.
• Sound oral and written communication ability.
• Strength in planning and time management.
• Ability to effectively communicate between groups with diverse interests in agribusiness.
• Collaborate, co-operate for development of product and agronomy.
• Strong initiative to identify and develop product and solutions for the growers.
• Capability to influence/convince marketing and field force with Forum, PLT and technical training.
• Understands competitor product/solution and examines the strength of Syngenta product/solutions to take it forward to sales teams.
• Analytical thinking.
• Basic digital capability.
• Agronomy and techno commercial.
• Microsoft and computer (Ppt, excel, word).
• Demo, trial and data capture and analytic.
• Interpersonal and leadership.

Experience:

2 years required

Skills:

Sales, Google Ads, English

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in performance marketing, digital advertising, consultative sales, digital media sales, business development, online media environment or a digital marketing role.
• Ability to communicate in Thai and English fluently to support client relationship management in this region.
• Experience with Google Ads, managing advertising, and media campaigns, or similar digital advertising campaigns and platforms.
• Experience working with data to identify trends and performance insights.
• Experience troubleshooting products and services.
• Experience managing multiple priorities, projects, and stakeholders.
• Ability to deliver results in a fluid environment and build trust with partners to achieve business goals.
• Excellent client-service, relationship building, organizational, problem-solving, and influencing skills.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Agency Performance Solutions Lead, you will be a catalyst for AI-enabled performance excellence across our South East Asias (SEAS) agency partners, bridging the gap between the strategy and execution.
• In this role, you support the integrated enablement programmes to build agency partner capabilities and fuel durable performance ads business growth and product adoption across agency-managed accounts.
• You will drive alignment on the allocation of the strategic resources for these agencies, to power the growth enablement initiatives, collaborating with client strategists, product specialists, agency and partners leads to deliver mutual business growth to our agencies, their customers, and to Google.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Deliver against ambitious quarterly business and product growth objectives; by driving performance product adoption and business growth across our agency partners in SEA.
• Design and deliver the enablement and activation programmes aligned to our performance product priorities and partner with agencies to build advocacy via joint Thought Leadership initiatives.
• Serve as the primary point of contact for Agencies on performance solutions. Educate relevant stakeholders, building relationships using subject matter expertise to drive Agency and end-customer business objectives.
• Act as the internal bridge between cross-functional teams to build future-forward enablement programmes, solutions and lighthouse work with Agencies.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.