Skills:

Enthusiastic

Job type:

Full-time

• Provide personalised and attentive service to VIP members in the ICONSIAM VIP Lounge.
• Handle VIP member enquiries, requests and concerns in a professional and timely manner.
• Maintain detailed records and documentation related to VIP member activities and interactions.
• Collaborate with cross-functional teams to enhance the VIP member experience.
• Assist with the planning and execution of VIP member events and activities.
• Continuously seek opportunities to improve service quality and member satisfaction.
• Hours of operation:Working 5 days/week.
• Able to work in shift time (divided into 2 shifts: Morning session from 9.30 a.m. - 20.30 pm, Afternoon session from 11.00 a.m.-22.00 p.m.).
• Benefit:Base Salary + Experience + Toeic Score + Third Language.
• What we're looking for:Bachelor's degree in Liberal Arts / Humanities.
• Proficiency in English and Thai, both written and spoken (minimum TOEIC score of 550).
• Have experience in Customer service, Department Store, Hotel, Airline at least 1 years.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity..

Skills:

Negotiation, Analytical Thinking, English

Job type:

Full-time

• Drive the cooperation from our potential tenants in our marketing campaigns, sales promotions, or other marketing activities.
• Analyze products performance and tenants sales growth after joining in our marketing campaigns, to identify and drive the growth opportunities for the tenants and SPWG.
• Explore the needs and specifications to grow up the business of each tenant, to serve the effective and suitable solutions for them, and enhance the strong relations with our potential tenants.
• Identify targeted customers and product segment for product sourcing and customer acquisition.
• Work closely with related teams and brand about our marketing campaigns and promotions.
• Maximize utilization of our spaces.
• Understand the qualification and needs of tenant.
• Manage relationship and support the tenants for good relationship and partnership with the company.
• Plan and execute the promotion campaigns including the customer benefits such as Onesiam Coin, Gift card, Tourist Card, etc.
• Consolidate info. from tenant for creating plan to attract the target customers.
• Perform other tasks as assigned.
• Bachelor s or Master s Degree in Business Administration, Marketing, Property Management or related fields.
• More than 5 years of experience about partnership management, product categorizing, or related fields.
• Experience in area management or tenant service in shopping complex will be an advantage.
• Have background knowledge in strategic marketing, property management, or sales.
• Understand the business trends, customer behavior, and be able to evaluate opportunities for growth.
• Excellent in interpersonal and presentation skills, including proven a good skill in negotiation.
• Partnership management.
• Analytical Thinking.
• Excellent command in English.

Skills:

AutoCAD, SketchUp

Job type:

Full-time

• ควบคุมงานก่อสร้างโครงการ ให้เป็นไปตามแบบและมาตรฐานที่กำหนด.
• ตรวจสอบคุณภาพงานก่อสร้าง และรายงานความคืบหน้าให้ผู้บริหาร.
• ประสานงานกับผู้รับเหมา วิศวกร และทีมออกแบบ เพื่อแก้ไขปัญหาที่เกิดขึ้นหน้างาน.
• จัดทำรายงานความคืบหน้าและสรุปประเด็นที่ต้องติดตามในแต่ละวัน.
• ตรวจสอบและอนุมัติวัสดุก่อสร้างให้ตรงตามสเปค.
• ควบคุมเวลาและงบประมาณให้สอดคล้องกับแผนงาน.
• ปฏิบัติงานในช่วงกลางคืนเป็นหลัก (Night Shift).
• ปฏิบัติงานวันหยุดสุดสัปดาห์ได้ (กรณีที่โครงการต้องการ).
• Qualifications:ปริญญาตรีหรือสูงกว่าในสาขาสถาปัตยกรรม หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ควบคุมงานก่อสร้าง อย่างน้อย 3-5 ปี.
• สามารถทำงานในเวลากลางคืน และพร้อมทำงานในวันหยุดได้ตามความจำเป็น.
• มีความละเอียดรอบคอบ และสามารถแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถใช้โปรแกรม AutoCAD, Microsoft Project, SketchUp, หรือโปรแกรมที่เกี่ยวข้องได้ดี.
• หากมีใบประกอบวิชาชีพสถาปัตยกรรม (กส.) จะได้รับการพิจารณาเป็นพิเศษ.

Skills:

Accounting, Adobe Photoshop, Adobe Illustrator

Job type:

Full-time

• Ensure the continuous organization of events within the designated area.
• Oversee the entire process of selling common area spaces.
• Present and offer spaces to clients, including preparing sales documents, conducting site visits, creating quotations, and coordinating with the accounting department for payment collection.
• Monitor and ensure that revenue targets are met.
• Prepare rolling forecasts of income and expenses related to the common areas.
• Maintain the overall condition of the common areas.
• Supervise and manage client activities within the center to ensure they comply with the center's standards.
• Ensure events do not disrupt existing tenants in the center.
• Assist clients during the setup, event execution, and teardown phases.
• Prepare documents according to the established procedures.
• Ensure documents are prepared on time and accurately.
• Bachelor s/Master Degree in Business Administration, Marketing or related field.
• Minimum 5 years of experience in managing event space.
• Good at organization and project planning, strong data sense.
• Experience and proficiency in Adobe Photoshop, Adobe Illustrator, Microsoft Office.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Skills:

Market Research, Research, Business Development, English

Job type:

Full-time

• Identify, evaluate, and develop new F&B business opportunities aligned with Siam Piwat s premium brand direction.
• Lead market research and trend analysis to inform new concept development and partner acquisition.
• Curate innovative and commercially viable F&B concepts, including pop-ups, flagship stores, and lifestyle-driven formats.
• Negotiate and structure strategic partnerships, joint ventures, or franchise deals with both local and international F&B brands.
• Work closely with operational teams to co-develop store-level SOPs, service standards, and operational workflows to ensure brand consistency and efficiency.
• Support onboarding and training processes for new F&B outlets, ensuring smooth pre-opening, opening, and stabilization phases.
• Collaborate with design, leasing, marketing, and construction teams to deliver end-to-end F&B project launches.
• Monitor daily operations of key F&B outlets, identify performance gaps, and implement improvement plans in partnership with operations managers.
• Establish performance KPIs (sales, customer satisfaction, efficiency) and review outlet performance regularly.
• Stay up-to-date on emerging consumer behaviors, technology, and operational innovations in the F&B sector.
• Bachelor s or Master s degree in Business Administration, Hospitality, Culinary Arts, or related field.
• Minimum 8-10 years of experience in F&B business development and/or operations, preferably in premium lifestyle or hospitality groups.
• Strong knowledge of F&B operational processes (kitchen flow, service design, hygiene standards, manpower planning).
• Track record in launching and managing multi-unit or flagship F&B outlets from planning to operations.
• Analytical and financial planning skills: able to develop budgets, ROI analysis, and cost control measures.
• Familiar with POS, inventory, and operational tech platforms (e.g. kitchen display systems, mobile ordering).
• Excellent project management and multi-stakeholder coordination skills.
• Fluent in both English and Thai; able to prepare strategic documents and operational guidelines in both languages.
• Core Competencies.
• Strategic & Operational Integration - Able to connect high-level business strategy with practical, on-ground operational execution..
• F&B Operational Excellence - Understands and can shape kitchen, FOH/BOH workflows, service standards, and customer experience design..
• Leadership & Team Collaboration - Comfortable leading cross-functional teams and working closely with operations, HR, and culinary teams..
• Problem-Solving - Proactively identifies operational inefficiencies and co-creates sustainable solutions..
• Brand & Concept Thinking - Strong sense of brand identity and customer experience, especially in the premium F&B space..
• Adaptability - Flexible and agile in working within a fast-paced, innovation-driven environment..
• Customer-Centric Mindset - Ensures all business and operational decisions ultimately enhance customer satisfaction and brand value..

Job type:

Full-time

• สร้างความพึงพอใจสูงสุดให้แก่ลูกค้า.
• ทำยอดขายให้เป็นไปตามเป้าหมายที่ตั้งไว้.
• ดูแลหน้าที่ประจำวัน เช่น จัดการเรื่องการรับ-คืนสินค้า จัดเรียงสินค้าหน้าร้านให้สวยงาม ดูแลความเรียบร้อยของพื้นที่ให้สะอาดและเป็นระเบียบ ฯลฯ.
• รับผิดชอบเรื่องสต๊อกสินค้าของร้านให้เพียงพอกับความต้องการขาย.
• ปฏิบัติตามกฏและนโยบายของร้านอย่างเคร่งครัดเพื่อให้แน่ใจว่าร้านได้มาตรฐานความปลอดภัยและเพื่อป้องกันความเสียหายใดใดที่อาจเกิดขึ้น.
• รายงานความเรียบร้อยและปัญหาที่เกิดขึ้นในร้านกับผู้จัดการร้าน.
• Chat & Shop ทำหน้าที่ขายและตอบลูกค้าผ่านระบบออนไลน์.

Skills:

SAP, Compliance

Job type:

Full-time

• Administer, maintain, and optimize databases to ensure high availability and performance.
• Perform database tuning, backups, recovery, and security configurations.
• Collaborate with application teams to support database needs for CRM, SAP, POS, and other business-critical systems.
• Design and implement database solutions for new projects and system enhancements.
• Monitor database performance and proactively address issues.
• Develop and maintain documentation, including data standards, procedures, and definitions.
• Ensure compliance with data governance and security policies.
• Provide support for database-related incidents and service requests.
• Mentor junior team members and provide technical leadership in database best practices..
• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Database Administrator in a complex IT environment.
• Strong expertise in database management.
• Proficiency in database performance tuning, backup/recovery strategies, and high availability configurations.
• Familiarity with cloud-based database services (e.g., AWS RDS, Huawei RDS) is a plus.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.

Job type:

Full-time

• Shift 1 >> 08:00 a.m. - 17:00 p.m.
• Shift 2 >> 13:00 p.m. - 22:00 p.m.
• Bachelor's degree in Liberal Arts, Humanities or related field.
• At least 1-2 years of experience in service business such as hotel or shopping mall industry.
• Proficient in using MS Office program.

Skills:

English

Job type:

Full-time

• To ensure that the restaurant is ready to operate at the highest standard by driving the FOH team.
• To check table plan with host team, reporting to restaurant general manager prior to briefing.
• To increase our regular clientele by networking and obtaining repeat custom.
• To maintain service standards.
• To actively supervise restaurant Mise en place, maintain the standards of Ducasse Paris.
• To actively supervise restaurant open/close check lists.
• To ensure that faults and defects are reported to maintenance and action is taken without delay.
• To take food and beverage orders, and drive the service.
• To ensure that customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures in place.
• To maintain the relationship with Ducasse Paris team.
• To follow complaints from guests and find mutually agreeable solutions.
• To actively supervise training sessions to ensure that staff can perform their duties correctly.
• To ensure the banking and billing are completed accurately at all times, followed by daily report.
• Other duties as assigned by superiors.
• A minimum of 2 years relevant experience in Michelin Star Restaurant.
• recruitment, training and leadership systems.
• Sales tactic.
• Leadership and team management.
• Fluency in Thai & English, conversational ability in one other Asian language preferred.
• Food and beverage knowledge covering all of the restaurant s menus.
• Guest s advice.
• Interested person may send your resume via APPLY NOW or.

Job type:

Full-time

• Provide recommendations and participate in planning to ensure the security of customers, employees, buildings, and assets of the Siam Piwat Group and its affiliates, in accordance with overall policies.
• Participate in planning and provide guidance in supervising and overseeing the work of subcontractors to ensure they perform according to the work plan.
• Security Management: Develop and implement comprehensive security plans to protect the mall, its patrons, and employees.
• Safety Protocols: Participate in setting standards for security, traffic management, and the management of parking facilities within the shopping center.
• Crisis Response: Provide recommendations and participate in developing security standards to be prepared for various potential emergencies.
• Team Leadership: Supervise and mentor the security team, providing training and development opportunities to enhance their skills and performance.
• Surveillance and Monitoring: Oversee the operation of surveillance systems and ensure continuous monitoring of the premises.
• Incident Reporting: Manage the documentation and investigation of security incidents, accidents, and breaches, and implement corrective actions.
• Collaboration: Work closely with local law enforcement, emergency services, and other relevant agencies to coordinate security efforts and response plans.
• Budget Management: Prepare and manage the security department s budget, ensuring cost-effective use of resources.
• Customer Service: Maintain a visible presence within the mall, addressing security concerns of customers and staff promptly and professionally.
• Bachelor s degree in Security Management, Criminal Justice, or a related field.
• Minimum of 15 years of experience in security management, with at least 10 years in a leadership role.
• Strong knowledge of safety regulations, crisis management, and emergency response protocols.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Proficiency in security technology and surveillance systems.
• Candidates with experience in the luxury shopping mall or luxury hotel industry will be given special consideration.
• This position may require working evenings, weekends, and holidays.
• Must be able to respond to emergencies at any time.

Skills:

Sales, Finance, Excel

Job type:

Full-time

• Provide holistic support to retail business operations, ensuring alignment with company strategy and commercial objectives.
• Work closely with cross-functional teams including sales, marketing, operations, and finance to drive business efficiency and performance.
• Analyze sales, operational, and customer data to identify trends, insights, and opportunities for growth and improvement.
• Monitor key performance indicators (KPIs) and generate regular reports to support strategic decision-making.
• Develop business cases, forecasts, and dashboards to support ongoing business planning and performance tracking.
• Lead and support special projects and ad-hoc initiatives as assigned by management.
• Act as a business partner to all retail functions, helping to ensure alignment and execution of business plans across all channels.
• Continuously improve processes, tools, and reporting methods to increase accuracy and efficiency..
• Bachelor's or Master s degree in Business Administration, Finance, Economics, or related fields.
• Proven experience (10+ years) in retail operations, business analysis, or commercial planning.
• Strong analytical skills and proficiency in data tools such as Excel, Power BI, or similar platforms.
• Excellent communication, collaboration, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong business acumen and a proactive, solution-oriented mindset.
• Flexible working schedule during Holiday.
• Able to develop a teamwork environment, and be an effective team leader as well as a team player.
• Able to work independently with minimum supervision, multitasking, and able to work well under pressure.

Skills:

Research, Employer Branding, Branding, English

Job type:

Full-time

• Source and find candidates qualified for open positions.
• Perform analysis of hiring needs and provide employee hiring forecast.
• Design, plan and execute selection processes (conduct interviews and screening calls, administer psychological tests etc.).
• Plan procedures for improving the candidate experience.
• Use sourcing methods for hard-to-fill roles.
• Provide recruitment counsel and guidance to line managers.
• Design the selection matrix for choosing the optimum recruitment channel and recruitment source.
• Overall handle end to end recruiting functions, getting requirements, job posting, coordinate with line manager for shortlisting candidates scheduling interviews, make offer, on-boarding and work collaboratively across the teams to ensure full service is provided to candidates and line manager.
• Conduct interviews; manage the candidate interviews including obtaining feedback and other recruitment related activities.
• Explore best market practice in key talent recruitment and staffing, implement best practices in organizations.
• Proactively seek market intelligence to gain a competitive advantage in attraction, assessment and sourcing methodologies.
• To setup external networks and activities in order to attract the key talent.
• To administrate recruitment data and to regularly report to line management in order to increase the efficiency and quality of the recruitment operations.
• Research talent acquisition trend in staffing industry.
• Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities.
• Other as assigned.
• Bachelor's degree or higher.
• At least 5 years direct experience in recruitment/ talent acquisition, either from corporates or recruitment/headhunter agencies.
• Minimum 2 years of experience in Employer Branding planning and execution with proven track record.
• Familiar & strong background knowledge in recruitment & selection tools & techniques.
• Very good communication skill, customer-centric, team-work, and ability to execute jobs within SLA.
• Good command of English.

Job type:

Full-time

• Coordinate and communicate with internal teams and external parties.
• Handle administrative tasks and support departmental operations.
• Provide basic secretarial support such as scheduling appointments, organizing meetings, and preparing necessary documents.
• Translate documents from Chinese to Thai and Thai to Chinese.
• Provide interpretation support during meetings or events (as needed).
• Perform other duties as assigned by the supervisor.
• Bachelor's degree or higher.
• Proficiency in Chinese (listening, speaking, reading, and writing).
• Experience in administration, secretarial work, or translation is a plus.
• Good communication and coordination skills.
• Detail-oriented, proactive, and able to prioritize tasks effectively.
• Able to start working in June..

Skills:

Accounts Receivable, Legal, Contracts

Job type:

Full-time

• Perform account accurate records of all accounts receivable transactions on a timely manner.
• Perform and review accounts receivable aging report to ensure that customer payments are fully collected.
• Collaborate with the luxury Leasing Team or Tenant Service Coordinator to resolve tenant inquiries or disputes that related to billing and payment.
• Collaborate with internal auditor & external auditor.
• Collaborate with legal team for contracts verification.
• Review tenant sales data collection and review calculate rental GP income from monthly sales accurately in order to close the monthly account in a timely manner.
• Other tasks as assigned.
• Able to negotiate with tenants should there be any issues regarding payment arises.
• Bachelor s degree in Accounting, Finance, Business Administration or related fields.
• Minimum 3-5 years of experience in accounting especially in Accounts Receivable.
• Required Skills/Abilities:.
• Negotiation ability.
• Strong communication, collaboration and problem-solving skills.
• Strong computer skill in MS office, especially in Excel program.
• Proven hands-on experience in SAP accounting application would be advantage...

Skills:

Mechanical Engineering, Electrical Engineering, English

Job type:

Full-time

• Ensure timely completion of project within approved budgets on cost, resources without compromising on Quality & Safety.
• Attend regular meetings ( on work progress, coordination, design, etc. ) with Main Contractor and Consultant to discuss key issues related to the project and take effective corrective actions.
• Monitor project budgets and schedule and oversee performance to ensure on time, quality and on budget project execution.
• Coordinate with the design team on all aspects of the design.
• Prepare periodic reports for management including status of budgets, variance/change claims, schedules, disputes, up-coming activities & safety records.
• Ensure all technical aspects of the projects are strictly complied with and in conformity with Conditions of Contract, Particular Specifications, General Specifications, Contract Drawings & BOQ.
• Ensure that the health and safety requirements are provided and that they comply with authorities regulations.
• Provide guidance, managerial, technical support to complete project team.
• Analyze drawings, specifications and statements of work in the preparation of activity networks for project resource planning and scheduling.
• Prepare program master schedule and performs critical path analysis.
• Develop Action and Recovery plans to support program delivery on time.
• Finalize system blueprints and handover.
• Bachelor s degree in Mechanical Engineering, Electrical Engineering or related field.
• At least 3-5 years in direct experience of well reputed large MEP, Construction Companies.
• Familiar in MEP System, and excellent business judgment demonstrated by consistently achieving profitability objectives and strong project close-outs with subcontractor relationships in good standing.
• Must possess strong Leadership and Communication Skills.
• Proven track record on completing projects or building management.
• Good command of English.
• 6 working days per week.

Skills:

Financial Analysis, Finance, Financial Modeling

Job type:

Full-time

• Develop and execute corporate finance strategies to support the company s growth and maintain financial health.
• Manage the credit rating process, including preparation of documentation, coordination with credit rating agencies, and presentation of financial and strategic information.
• Analyze and optimize the company s capital structure and cost of capital.
• Support financial modeling and feasibility studies for investment projects, mergers, and acquisitions.
• Prepare management reports and presentations for internal and external stakeholders, including investors and rating agencies.
• Monitor microeconomic, industry, and financial market trends to assess their impact on the company s financial position.
• Coordinate with internal departments to ensure that financial strategies align with overall business objectives.
• Bachelor s degree in Accounting, Finance, or a related field. A Master s degree or professional certification (e.g., CPA) is highly desirable.
• 5-7 years of experience in financial planning, analysis, and control, with a strong track record in financial management.
• Experience in the retail industry is a plus.
• Strong proficiency in financial modeling, budgeting, and forecasting.
• Advanced knowledge of accounting principles and financial regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and presentation abilities.
• Proficiency in financial software and ERP systems.

Skills:

Project Management, Creative Thinking

Job type:

Full-time

• Develop and implement a comprehensive PR strategy that effectively engages both local and international media, positioning ICONSIAM as a prominent brand on the global stage.
• Craft PR campaigns that transcend cultural boundaries and linguistic differences, ensuring messages resonate with diverse audiences worldwide.
• Drive seamless collaboration with related parties, aiming for a unified and strategic communication approach across the organization.
• Lead and actively participate in cross-functional meetings and activities, leveraging the collective expertise of various departments to create a synchronized PR strategy.
• Cultivate strong relationships with internal and external stakeholders, transforming them into strategic partnerships that elevate ICONSIAM's presence on both local and international stages.
• Ensure ICONSIAM's PR initiatives both corporate and marketing are not only culturally sensitive but strategically aligned with the unique attributes.
• Maintain a global outlook while embracing local nuances, allowing ICONSIAM to address the distinctive demands and expectations of diverse markets.
• Act as a strategic intermediary between ICONSIAM, fostering a harmonized, synergistic approach to communications that drives forward the organization's global ambitions.
• Manage and coach team.
• Bachelor's degree in Public Relations, Communications, Marketing, or a related field. Master's degree is preferred.
• Proven track record in PR, with a minimum of 5 years of PR management experience, including team leadership.
• Strong network and connections with media, influencers, and industry professionals.
• Exceptional written and verbal communication skills.
• Strategic thinking and the ability to plan and execute successful PR campaigns.
• Strong problem-solving and crisis management abilities.
• Proficiency in PR software and tools.
• Outstanding organizational and project management skills.
• Creative thinking and a keen eye for detail.
• Ability to thrive in a fast-paced and dynamic work environment.
• Commitment to upholding ICONSIAM's brand values and reputation.

Skills:

Product Design, Adobe XD, Google Analytics

Job type:

Full-time

• Lead the development of customer journey maps across web and mobile applications.
• Identify key touchpoints, pain points, and moments of truth in the digital journey.
• Collaborate with UX/UI teams to turn journey insights into design recommendations.
• Use data analytics, customer feedback, and behavior tracking to assess and enhance digital journeys.
• Design A/B tests and personalization strategies to improve conversion, retention, and satisfaction.
• Work with cross-functional teams including product managers, developers, marketers, and customer service to align on journey goals.
• Serve as the voice of the customer in all application-related initiatives.
• Define and maintain a roadmap for journey improvements across digital applications.
• Advocate for customer-centric thinking in application design and development.
• Deliver journey analytics dashboards and executive-level reporting.
• Bachelor s degree in Design, Business, Marketing, Psychology, or human-centered design.
• 6+ years of experience in customer experience, UX, product design, or digital journey management.
• Proven ability to lead customer journey mapping and service design workshops.
• Proficiency in tools like Figma, Miro, Adobe XD, or Journey Mapping software.
• Strong analytical skills with the ability to interpret customer behavior using tools like Google Analytics, Mixpanel, Hotjar, or other BI/data platforms.
• Experience in industries such as retail, financial services, telecommunications, or technology.
• Experience working with Agile/Scrum product teams.
• Excellent communication, facilitation, and storytelling skills.
• Customer-Centric & Strategic Thinking: Strong ability to design digital journeys that align with customer needs and business goals, using both qualitative insights and quantitative data.
• Cross-Functional Communication: Excellent interpersonal and facilitation skills to collaborate effectively with UX/UI, Product, Tech, and Marketing teams.
• Tool & Data Proficiency: Hands-on experience with journey mapping tools, analytics platforms (e.g., Google Analytics, Mixpanel), and design tools (e.g., Miro, Figma).