Skills:

Leadership Skill

Job type:

Full-time

• Inspire, coach, and develop Beauty Advisors and other beauty specialists through continuous feedback.
• Drive onboarding, training, and succession planning with key partners.
• Foster an inclusive, ethical, and high engagement team culture.
• Drive Business & Entrepreneurial Performance.
• Achieve sales targets and KPIs through analysis and action planning.
• Lead by example on the floor, actively selling and servicing clients.
• Grow CRM performance by building loyal and engaged client communities.
• Deliver Consistent & Memorable Client Experiences.
• Set and uphold high standards of the CHANEL client experience.
• Create personalised, relationship driven client journeys.
• Leverage client feedback to elevate service quality and team capability.
• Ensure Operational & Financial Excellence.
• Oversee staffing, inventory, loss prevention, and counter operations.
• Ensure compliance with brand, VM, grooming, and audit standards.
• Identify opportunities and provide insights to Area Retail Manager.
• You are energised by.
• Leading and developing people through coaching, motivation, and empowerment.
• Creating meaningful client experiences that embody CHANEL's luxury codes.
• Solving business challenges with strategic thinking, creativity, and agility.
• Working in a dynamic retail environment where excellence is expected and celebrated.
• Representing CHANEL with pride, authenticity, and passion.
• What you will bring.
• Minimum 3+ years' experience leading a beauty or fragrance frontline team, with proven people management skills.
• Strong capability in coaching, performance management, and team development.
• Solid commercial acumen with experience driving sales, KPIs, and CRM performance.
• Fluent in Thai and English, with a positive, professional, and client centric personality.
• Strong organizational skills, attention to detail, and comfort with digital tools.
• Passion for luxury retail and delivering elevated client experiences.
• What CHANEL can offer you.
• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: exercise your leadership to develop strategic goals.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Mandarin, English

Job type:

Full-time

• Provide accurate verbal interpretation between Thai and Mandarin Chinese for clients and boutique teams.
• Support Fashion Advisors in delivering personalized service to Mandarin-speaking customers.
• Facilitate effective communication while ensuring cultural sensitivity, commercial objectives, and CHANEL brand image are maintained.
• Assist with client interactions, product presentations, and boutique operations where language support is required.
• Support other retail and administrative assignments as needed.
• What You Will Bring.
• Bachelor's degree in any related field.
• Strong proficiency in Thai and Mandarin Chinese; HSK Level 4 or above preferred.
• Previous translation, interpretation, customer service, or retail experience is an advantage.
• Good command of English is a plus.
• Strong interpersonal and communication skills, with a service-oriented mindset.
• Understanding of Chinese culture and customer expectations.
• Passion for fashion, luxury, and delivering exceptional client experiences.
• Comfortable working on a roster-based schedule for Suvarnabhumi airport boutique location, including weekends and public holidays.
• Open to joining on an initial 6-month contract, with the possibility of contract extension based on business needs and performance.
• What CHANEL can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Gain hands-on experience in luxury retail while working alongside passionate teams dedicated to delivering exceptional client experiences.
• Engage with a diverse international clientele and develop cross-cultural communication skills in a unique airport retail setting.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Experience:

5 years required

Skills:

Risk Management, Leadership Skill, English

Job type:

Full-time

• Independently review, draft and revise routine commercial agreements, including indirect procurement, IT, services, marketing, retail, vendor and confidentiality agreements, in Thai and English.
• Support contract negotiation by identifying legal and commercial risks, proposing practical revisions and coordinating with internal stakeholders, vendors and external counsel where required.
• Provide day-to-day legal advice to business functions on general commercial, operati ...
• Assist with corporate and governance matters, including board/shareholder documentation, licenses, registrations, powers of attorney and corporate records.
• Support business ethics, compliance, internal control and risk management processes, including policy implementation, training materials and follow-up actions.
• Manage routine contacts and filings with authorities, including police, courts, regulators and other government officials, with appropriate preparation of supporting documents.
• Assist with brand protection matters, including coordination with internal stakeholders, external counsel and authorities on counterfeit, enforcement and related matters.
• Support data privacy matters and DPO, including PDPA-related document review.
• Maintain legal trackers, templates, contract databases and other legal operations tools to ensure visibility, follow-up and timely delivery of legal support.
• You Are Energised By.
• Partnering closely with business stakeholders across the organization and working in a highly collaborative environment.
• Being part of a culture that values listening, co-creation, inclusiveness, user-centricity and agility in designing solutions.
• Having the opportunity to drive value by the area of your expertise.
• What You Will Bring.
• A Bachelor's Degree in Law.
• About 4-5 years of post-qualification legal experience, preferably from a reputable law firm, multinational company or retail / FMCG / luxury / technology-related business.
• Strong experience in reviewing and revising commercial contracts in English and Thai, with ability to work independently on routine matters.
• Experience in data privacy, compliance, corporate governance, regulatory coordination or brand protection will be an advantage.
• Excellent command of written and spoken English and Thai, including ability to revise legal documents in English and communicate confidently with regional teams.
• Strong legal drafting, issue spotting, risk assessment and stakeholder management skills.
• Practical, solution-oriented and able to balance legal protection with business needs and timelines.
• Organised, detail-oriented and comfortable managing multiple matters independently.
• Comfortable to start with 1-year contract.
• What Chanel can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Collaborate with diverse teams and leaders across functions, markets, and regions.
• Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Experience:

3 years required

Skills:

Pleasant Personality, English

Job type:

Full-time

• Drive WFJ sales through cross-selling and upselling techniques to achieve WFJ business objectives, both individually as well as via strong partnership with Fashion Advisors.
• Client focus.
• Obtain a thorough understanding of his/her clients to drive impactful engagement and foster long-lasting relationship.
• Partner with both WFJ and Fashion boutique teams, including Fashion Advisor, CEE, DHOB, etc. to secure client appointments, driving strong recruitment and retention.
• Maintain the highest standard of services including after-sales, exchange & return, to ensure best-in-class experience for the clients.
• Provide client insights to BTQ management and WFJ management team to drive relevant actions and capture business potential.
• Merchandising and stock management.
• Provide feedback and suggestion on product assortment.
• Work closely with VM team to ensure impactful VM adhering to our standard of luxury.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to both staff and clients.
• Engaging in projects that challenge and expand your skills.
• What you will bring (Qualifications).
• Minimum 3 years of sales experience preferably from international Watch & Fine Jewelry (WFJ) brands.
• Strong knowledge of WFJ collections (including technical knowledge) and basic alteration skills with the experience of handling high profile clientele.
• Knowledge of WFJ competition environment & trends, commercial driven mindset but with team-playing spirit.
• Pleasant personality with high level of sophistication & refinement.
• Excellent communication skills (Thai and English) with team working spirit, aiming for the total business goals of the boutique.
• Comfortable with retail working hours such as on weekends and public holidays.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Lead day-to-day warehouse operations covering Receiving, Put-away, Storage, Picking, Packing, VAS, Dispatch, Returns, and Reverse Logistics.
• Ensure operational activities are executed accurately and within agreed service levels.
• Monitor volume forecasts and resources to support business requirements and peak periods.
• Drive operational efficiency, productivity, and continuous improvement initiatives.
• Ensure warehouse processes comply with global and local operating standards.
• Inventory Management & Control.
• Ensure high inventory accuracy through cycle count and stock reconciliation programs.
• Monitor inventory discrepancies and implement corrective actions.
• Review stock aging, damaged stock, and exception reports.
• Maintain inventory integrity across WMS and other business systems.
• Support audit activities and compliance reviews.
• Transportation & Logistics Management.
• Oversee local transportation performance and service providers.
• Monitor delivery performance to boutiques, POS, e-commerce, and business partners.
• Manage transportation capacity, escalation processes, and contingency planning.
• Support logistics cost optimization initiatives while maintaining service quality.
• Safety, Security & Compliance.
• Promote a strong safety culture and ensure compliance with all health & safety requirements.
• Lead safety inspections, risk assessments, incident investigations, and corrective action plans.
• Ensure warehouse security controls are effectively implemented.
• Maintain compliance with legal, regulatory, customs, and company requirements.
• Champion the "We Never Compromise on Safety" culture.
• Facility & Asset Management.
• Oversee warehouse infrastructure, maintenance, utilities, environmental controls, and equipment.
• Ensure all warehouse assets are maintained in safe and effective operating condition.
• Manage preventive maintenance programs and external service providers.
• Support business continuity and emergency response planning.
• Sustainability & Corporate Responsibility.
• Drive DC sustainability initiatives including waste reduction, recycling, circularity programs, and energy efficiency.
• Monitor environmental KPIs and support corporate sustainability objectives.
• Engage teams and vendors in sustainability improvement programs.
• People Leadership & Talent Development.
• Lead, coach, and develop warehouse supervisors and operations teams.
• Build succession plans and capability development programs.
• Foster engagement, well-being, teamwork, and psychological safety.
• Promote cross-functional learning and career development opportunities.
• Support resource planning, performance discussions, and workforce optimization.
• Financial & Performance Management.
• Support DC budget preparation and cost management.
• Monitor operational KPIs and identify improvement opportunities.
• Prepare management reports on service level, inventory, productivity, safety, and cost performance.
• Drive operational excellence projects to improve efficiency and reduce waste.
• You are energised by.
• Partnering closely with business stakeholders across the organization and working in a highly collaborative environment.
• Being part of a culture that values listening, co-creation, inclusiveness, user-centricity and agility in designing solutions.
• Having the opportunity to drive value in areas where you excel, with the support to grow and be at your best.
• What you will bring.
• Bachelor's Degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related field.
• 5-8 years of experience in warehouse, logistics, or distribution centre operations, with at least 2-3 years in a supervisory or management role.
• Proven experience leading end-to-end warehouse operations, including inbound, outbound, inventory management, and transportation coordination.
• Strong knowledge of warehouse management systems (WMS), ERP systems, and logistics best practices.
• Demonstrated experience driving operational excellence, process improvement, automation, or productivity enhancement initiatives.
• Strong people leadership skills with experience managing, coaching, and developing high-performing operational teams.
• Performance-driven mindset with strong analytical, problem-solving, and decision-making capabilities.
• Good understanding of inventory control, safety, compliance, and warehouse operational standards.
• Experience in luxury retail, FMCG, fashion, e-commerce, or high-volume distribution environments is an advantage.
• Excellent communication skills in both Thai and English, with the ability to collaborate effectively with regional and cross-functional stakeholders.
• What Chanel can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Collaborate with diverse teams and leaders across functions, markets, and regions.
• Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
• Access world-class development opportunities, resources, and support to accelerate your growth and impact.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Experience:

2 years required

Skills:

Mandarin

Job type:

Full-time

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring.
• Bachelor's degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Able to speak Chinese (intermediate level or above) as well as fluent in Thai.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach. Well-groomed, dynamic, and professional demeanor.
• Able to be based at Suvarnabhumi airport.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Pleasant Personality, English

Job type:

Full-time

• Inspire and bring out the best in your clients with our products.
• Provide a unique beauty experience for your clients with our vast product offerings.
• Be part of a collaborative and inclusive team.
• Demonstrate your passion and knowledge in Fragrance, Makeup or Skincare.
• Develop strong, lasting relationships with clients.
• You are energized by.
• Demonstrating high professional standards, personal commitment and passion for the brand.
• Working in a highly collaborative and fast-paced environment.
• Fostering meaningful client experience and building client networks.
• Keeping yourself updated with latest trends and innovation in the world of Beauty.
• Trying new approaches to tackle own work and opportunities to learn new knowledge and skills.
• What you will bring.
• Excellent communication and relationship building skills.
• Passion for Fragrance, Makeup or Skincare, plus knowledge of beauty trends.
• Fast-paced and collaborative working style.
• Creativity in your ways of working.
• Retail, hospitality, sales or customer service experience.
• Possess overall pleasant personality.
• Technology savvy and digital trend awareness.
• Able to communicate in Chinese, English and Thai language.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

3 years required

Skills:

English, Thai

Job type:

Full-time

• Responsible for all Import and Export transactions and liaise with Authorized Freight forwarder for inbound and outbound shipments.
• Ensure all inbound shipments are cleared and delivered to warehouses within the agreed KPI timeline.
• Manage import and export legally including coordination with Authorized Customs Broker for the required import licenses per shipment from Thai Authorities related to FDA, CITES, DOA, TISI, Excise Tax Department, etc.
• Assist Logistic Manager to review and verify all logistics cost: duty, freight, insurance and handling costs and ensure charges are correct before customs formalities process.
• Coordinate to Regional Supply Chain for any misdelivery report, follow up with freight forwarder companies for any discrepancy/lost/damage of shipment, and raise the claim to concerned parties.
• Handle re-import privilege, Temporary and ATA carnet imported shipments and insure the company has follow the customs regulations and all shipments returned under the customs rules.
• Take care of the administrative tasks related with the shipments (documents, insurance etc.).
• Ensure data accuracy in the ERP system related to import, export, and goods receiving.
• Coordinate with warehouse team for goods delivery and coordinate with 3rd party transporters to ensure smooth delivery to final destinations.
• Review KPI Logistics service providers for efficiencies and effectiveness in operation management.
• Ensure proper record and documentation verifications and filing.
• Responsible for other tasks assigned by the supervisor, along with conduct yourself a manner consistent with company mission values code of ethics policies and other standards of conduct.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring.
• Bachelor's Degree in Logistics, Supply Chain, International Trade, Business Administration, or a related field.
• 3+ years of experience in logistics, import/export operations, freight forwarding, shipping, or customs clearance.
• Experience handling import licenses and regulatory requirements with authorities such as FDA, CITES, DOA, TISI, and Customs.
• Strong knowledge of shipping documentation, customs procedures, duties, freight costs, and insurance processes.
• Experience reviewing freight invoices, logistics costs, and accounting-related bookings for accuracy.
• Proven ability to coordinate end-to-end shipment activities with freight forwarders, customs brokers, warehouses, and distribution centers.
• Strong understanding of import/export compliance and customs regulations.
• Proficient in ERP systems and Microsoft Office applications, particularly Excel.
• Strong attention to detail, problem-solving skills, and ability to manage multiple priorities in a fast-paced environment.
• Fluent in both Thai and English, with the ability to work effectively with regional and cross-functional stakeholders.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge plus sustainable career path.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Provide personalized skincare consultations and recommend suitable skincare routines.
• Perform CHANEL facial treatments in accordance with established protocols.
• Deliver an exceptional and memorable experience for every client.
• Build lasting client relationships and encourage repeat appointments.
• Drive sales as per target through product and course recommendations as well as cross-selling on other products categories - makeup and fragrance.
• Maintain a clean, hygienic and professional treatment area.
• You are energized by.
• Sharing your skincare knowledge and helping clients achieve their skincare goals.
• Creating personalized experiences that make clients feel valued.
• Learning about new skincare products, techniques and beauty trends.
• Working in a collaborative and fast-paced retail environment.
• Inspiring colleagues and sharing skincare knowledge with the team.
• What you will bring.
• At least 3 years of experience in facial treatments, massage therapies, beauty salons, skincare institutes, or skincare retail environments.
• A facial treatment certification or relevant beauty qualification will be an advantage.
• Strong knowledge of skincare, skin analysis, and facial massage techniques.
• Excellent hands-on facial treatment skills with a professional presence and passion for client care.
• Strong communication, client service, and relationship-building skills.
• A proactive, collaborative, and service-oriented working style.
• Passion for CHANEL and the world of skincare and beauty, with the ability to confidently advise clients and contribute to achieving business objectives across Fragrance, Makeup, and Skincare categories.
• Ability to communicate in basic English and fluent Thai.
• Flexibility to work across different locations within Bangkok, in line with business needs.
• At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual increases the diversity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Experience:

2 years required

Job type:

Full-time

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring.
• Bachelor's degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach.
• Well-groomed, dynamic, and professional demeanor.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel._.

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client's Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors' information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level.
• Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development.
• Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client's performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients' portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor's portfolio.
• Basic Customer Experience Management (CEM) Analysis.
• Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by.
• Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring.
• Preferably more than 5 years' experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
• Solid experience in CRM data management, data insights, or other client data-focused roles, with intermediate to advanced data skills. Ability to interpret data, identify patterns, gaps, and trends, and translate insights into actionable strategies.
• Prior experience in the luxury fashion industry or similar retail business setup is highly desirable.
• Exceptional communication skills in both Thai and English, with the ability to tailor communication styles to suit diverse audiences.
• Genuine passion for building lasting client relationships, with a strong service-oriented mindset.
• Enthusiasm for luxury fashion, paired with a commitment to excellence, innovation, and a keen eye for detail.
• Professional, well-groomed appearance with a pleasant and dynamic personality.
• As the role will be based at Boutique, flexible and adaptable to retail working hours, including weekends and public holidays.
• What Chanel can offer you.
• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel._.

Experience:

5 years required

Skills:

Leadership Skill

Job type:

Full-time

• Reinforce brand image standards and lead by example.
• Identify and correct image gaps, ensuring consistency across the team.
• Ensure VM displays reflect seasonal direction and CHANEL standards.
• Maintain boutique environment, cleanliness, and team grooming at all times.
• Manage and Inspire the Boutique Team.
• Lead and inspire Fashion Advisors, supporting their growth and engagement.
• Set clear performance goals and provide regular feedback and coaching.
• Adapt leadership style to individuals (coach, mentor, guide as needed).
• Partner with Training teams to reinforce product knowledge and selling skills.
• Build a Client-Centric Team.
• Foster a strong client-first culture focused on engagement and loyalty.
• Set high service standards and coach team to deliver consistently.
• Ensure proper client data capture and relationship management.
• Handle feedback, returns, and exchanges with a positive, client-focused mindset.
• Manage Merchandise & Inventory.
• Ensure accurate stock management and daily inventory control.
• Oversee Back of House organisation and stock efficiency.
• Conduct regular cycle counts and support annual inventory.
• Enforce controls to prevent stock loss and ensure compliance.
• Manage Day-to-Day Operations.
• Oversee daily boutique operations and floor supervision (incl. weekends/PH).
• Plan and optimize roster based on traffic and business needs.
• Ensure compliance with all operational procedures and policies.
• Monitor sales performance and ensure targets are met.
• Share insights on client trends, competitors, and business performance.
• Resolve operational issues proactively with appropriate escalation.
• You are energised by.
• Leading and developing a high-performing team, translating strategy into effective boutique execution.
• Driving commercial results while delivering exceptional, client-centric experiences.
• Upholding CHANEL's standards across service, presentation, and boutique environment.
• Contributing as a key member of the boutique management team to elevate frontline performance.
• Representing CHANEL with authenticity, inspiring excellence in every client interaction.
• What you will bring.
• Minimum 5 years of retail frontline experience, with at least 3 years in a supervisory or team management role, leading teams of many people.
• Background in luxury fashion is highly preferred. Candidates with other relevant retail management experiences are welcome to apply.
• Strong business acumen and analytical mindset, with the ability to interpret performance data and translate insights into actionable plans.
• Demonstrated strength in people development, with a passion for coaching, mentoring, and building high-performing teams.
• Solid exposure to client experience management, with the ability to elevate service standards and foster long-term client relationships.
• Good understanding of boutique/store operations, with the ability to manage day-to-day activities effectively and ensure operational excellence.
• What CHANEL can offer you.
• In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Exercise your leadership to develop strategic goals.
• Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel._.

Skills:

English

Job type:

Full-time

• Deliver exceptional client experience through personalized consultations and tailored beauty recommendations.
• Drive sales results by confidently advising, cross-selling, and maximizing every client opportunity.
• Inspire clients through product storytelling and expert application techniques.
• Build strong, lasting client relationships to foster loyalty and repeat business.
• Act as a CHANEL brand ambassador, demonstrating passion, professionalism, and product expertise.
• Contribute to a collaborative team while maintaining excellence in retail standards.
• What you will bring.
• Prior experience in sales or customer service, with a strong service mindset and ability to deliver excellent client experience, experience with beauty product or retail sales will be a plus.
• Strong communication and interpersonal skills, with the ability to build lasting client relationships.
• Passion for Fragrance, Makeup, or Skincare, with awareness of current beauty trends and innovations.
• Demonstrates a high level of professionalism, personal commitment, and enthusiasm for the brand.
• Comfortable working in a fast-paced, collaborative environment.
• Proactive and adaptable, with a willingness to learn, try new approaches, and continuously develop skills.
• Creative and resourceful in problem-solving and ways of working.
• Pleasant personality with strong client-facing presence.
• Ability to communicate effectively in both Thai and English.
• What CHANEL can offer you.
• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: You will have access to the resources, support and infrastructure needed to continue to grow successfully.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel._.