Experience:

2 years required

Job type:

Full-time

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring Bachelor s degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach.
• Well-groomed, dynamic, and professional demeanor.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Salesforce, Digital Marketing, SQL, English

Job type:

Full-time

• Act as the local reference and technical expert for all client touchpoints (EDM, SMS, MMS, 1:1 clienteling, local platforms) powered by Salesforce Marketing Cloud.
• Serve as a strategic advisor and proactive partner to business teams, translating business needs into holistic client activation strategies.
• Champion a performance-driven culture by establishing robust briefing structures, KPI frameworks, and post-activation feedback loops.
• Spearhead a structured roadmap of local pilots and proof-of-concepts to drive innovation and elevate client engagement.
• Journey Design & Campaign Optimization Ideate and design complex, client-centric journeys across all stages (pre-, during, and post-boutique visit) to drive traffic and engagement, embedded in local CRM ecosystems and landscape (Thailand and Vietnam).
• Collaborate with internal SFMC experts to bring business needs to life through tailored journeys.
• Provide elevated targeting and segmentation strategies to maximize campaign performance and efficiency.
• Design end-to-end RSVP flows for events, including cloud pages, RSVP management, on-site check-in, and post-event journeys.
• Define and deliver differentiated client journeys on local platforms (e.g., Line BC, Zalo exploration) across sampling, events, marketing, and services.
• Champion the solutioning of hyper-personalized journeys and online experiences.
• Infrastructure & Process Excellence Optimize campaign management processes and ensure continuous improvement through insights and feedback.
• Collaborate closely with the Data Analytics Manager to activate client data and generate actionable insights.
• Join cross-functional taskforces for large-scale initiatives, delivering scalable end-to-end solutions.
• Reflect on existing processes and propose enhancements to elevate operational efficiency and effectiveness.
• Ensure accuracy and relevance of CRM reporting and post-activation learnings.
• Collaboration, Capability Building & Regional Integration Bridge CRM and media strategies to enhance media investments through first-party data enablement.
• Animate a community of marketing users, fostering knowledge transfer and upskilling to build organizational capabilities.
• Stay abreast of industry innovations and best practices, cultivating a local network of partners and agencies.
• Embrace a regional mindset by sharing best practices and learning from other SEAA markets.
• Contribute to the ideation of One House client paths and activations, and circulate generated intelligence internally.
• You are Energized by Collaborating with a large and diverse stakeholder landscape (internal and external), managing multiple projects and priorities in parallel.
• Translating complex and diverse business objectives into tangible client activation strategies with clear outcomes and KPIs.
• Sharing your knowledge with the business user community, fostering organizational capability elevation.
• Striving for simplicity and managing ambiguity, making autonomous decisions using sound judgment.
• Building connections and relationships, working on critical topics, and facilitating meaningful conversations in a non-hierarchical environment.
• Engaging with the wider community throughout SEAA and North Asia, leveraging best practices from other markets and regions.
• What You Will Bring Degree in management, digital marketing, communications or equivalent.
• A strategic perspective and deep industry knowledge in client journey design and CRM solutions.
• A successful track record in digital marketing funnel strategy and CRM (8-year experience in the field) and SQL proficiency.
• Expertise in Salesforce, especially Marketing Cloud (SFMC certification email specialist as a minimum requirement).
• Knowledge of and interest in local platforms such as LINE and Zalo.
• Proficiency in English.
• Excellent communication and presentation skills, with the ability to articulate digital concepts and strategic recommendations to stakeholders.
• A pioneering spirit, balanced with a profound respect for the traditions that define CHANEL.
• What Chanel Can Offer You Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Experience:

3 years required

Skills:

Sales, Excel, English

Job type:

Full-time

• Provide support to Fashion Advisorsto provide appropriate After Sales advice to clients, especially for more complex cases.
• Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after sales advice to clients in the boutique as necessary.
• Improve After Sales Process & Elevate Know-how in Boutique Coach Fashion Advisors to diagnose products and distinguish between repair and care services.
• Ensure Fashion Advisors accurately update service details and estimates in CASS (Customer After Sales Services) system.
• Guide Fashion Advisors on the product authentication quick check for all received items.
• Coordinate with the Repair Centre on CASS follow-ups and service status updates.
• Promote a positive After Sales mindset and culture within the boutique.
• Partner with Boutique Management to help Fashion Advisors enhance the After-Sales client experience.
• Work with the Client Engagement Expert to build loyalty and confidence among After Sales clients.
• Support CASS user training and share Quality/After Sales topics during morning briefings.
• Administration & Coordination Update status and remarks in CASS and repair forms; communicate client needs to Repair Centre.
• Clearly record repair status and client interactions in CASS/repair forms.
• Validate client contact details and preferred communication methods.
• Quality Control & Reporting Gather and report client feedback on product quality to Manager.
• Share product quality alerts with the retail team as needed.
• Track commercial decisions and reasons; collaborate with Management to address issues and gaps.
• Repair & Care Stock Maintenance Manage repair and care inventory; conduct weekly stock-takes in boutiques.
• Work with Fashion Advisors to remind clients to collect their items.
• You are energised by Collaborating with a dedicated team in a dynamic, fast-paced retail environment locally and internationally.
• Making a business impact by supporting both colleagues and clients.
• What You will bring At least 3 years experience in after sales or product quality control. Experience from luxury business will be highly advantageous.
• Strong computer skills (Emails, Excel, MS Office).
• Excellent communication and interpersonal skills in both Thai and English.
• Team-oriented, client-focused, and service-minded.
• Able to work boutique hours, including weekends and public holidays.
• What Chanel can offer you The chance to join a world-renowned luxury brand known for its heritage and innovation.
• Ongoing training and development opportunities.
• A supportive team environment that values your contributions.
• Competitive compensation and benefits.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

3 years required

Skills:

Power BI, English

Job type:

Full-time

• Analyze sales and responsible for a weekly Replenishment from main warehouse to POS.
• Monitor and manage healthy level of counter stock with right product assortment with right quantity at the right time.
• Monitor OOS items and stock reallocation from other POS.
• Keep track of unfulfillment rates at POS to ensure minimum sales loss.
• Work closely with Retail & Marketing team to ensure the stock replenishment will be aligned with business direction.
• Coordinate the ordering with retailers and DC team for product delivery schedule.
• Ensure immediate and timely update to sales and marketing team of key movements on product delivery, Replenishment issues and Total Sell-in of FBP Thailand.
• Monthly Order of New Products & SPMs Complete new product registration with Trade Partners system.
• Order new product in advance (M-1) to ensure the product s readiness before OCD or activity date.
• Vigorously follow-up shipment status and ensure New Product readiness before sell-in plan.
• Allocate new items both Selling, Tester and sample to POS according to launch campaign plan.
• Track stock report and new product performance to replenish hot items as soon as needed.
• Be responsible for Material Master Data by activating new code into relevant systems and deactivating the discontinued items.
• Collaboration with Regional Forecaster for forecast update and supply management from source. Be responsible for demand and supply planning for SPMs (non-saleable items) by reviewing forecast plan as monthly basis and update into global system.
• Review supply suggestion and confirm PO to global through the system as weekly basis.
• Update New Product forecast of assigned products/campaigns.
• Testers and Sample Usage Monthly Track Monitor the usage of tester and sample to ensure alignment with the forecast.
• Minimize obsolete for the phasing out/discontinued item.
• Counter Stock Level Management Prepare stocks RO report for all counters.
• Minimize discontinued/obsolete stock level and reach targeted level at counter and in warehouse through stock returned.
• Assist in managing non-moving stocks by working with the Retail team and the POS to push sell and manage returned stock.
• Report Support & Ad-hoc Analysis REPORTING Ensure timeliness and accuracy of marketing & sales reporting.
• Shipment Tracking Report.
• Sample Forecast vs Usage.
• New Product Tracking Report.
• Overstock report.
• What You Will Bring Bachelor s degree in Marketing, Business Administration, Supply Chain, or related field.
• Minimum 3 years of experience in demand planning, inventory management, merchandising or a related area; background in beauty, retail, or FMCG is preferred.
• Advanced proficiency in Microsoft Excel and PowerPoint; expertise in Power BI and data analytics tools required.
• Exceptional analytical and quantitative abilities with meticulous attention to detail; comfortable handling and interpreting numerical data.
• Strong interpersonal and communication skills; fluency in English and Thai is essential.
• Self-starter who can work independently and adapt to the dynamic nature of retail environments.
• What Chanel can offer you The chance to join a world-renowned luxury brand known for its heritage and innovation.
• Ongoing training and development opportunities.
• A supportive team environment that values your contributions.
• Competitive compensation and benefits.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.