Skills:

Compliance

Job type:

Full-time

• Develop and implement P&O strategy for Thailand, covering talent acquisition, development, retention, performance management, rewards, and recognition. Align with global and regional objectives to support the business and brand needs.
• Drive accountability on key people practices and initiatives, including organisation health design, discipline and operating model.
• Build and nurture a high-performing and diverse workforce (including retail), foster a culture of collaboration, trust, and accountability.
• Drive change management initiatives and instil best practices to create a positive, innovative work environment. Champion the brand s culture, vision, and values.
• Partner up with the Managing Director of Chanel Thailand and key stakeholders to influence strategic P&O decisions and transformation that connects with business strategies, and to continue to develop and grow future talents.
• Shape a data-oriented culture, leveraging technology and insights to improve P&O effectiveness and enable strategic people decisions.
• Ensure compliance with local laws and regulations, regional, and global policies protecting our people, business, and brand.
• Connect with the P&O community in the region, on regional priorities, projects and cross-sharing of best practices.
• You are energised by Leading, empowering, building and developing a team of passionate and talented P&O professionals, thriving in a complex and diverse environment.
• Partnering with the business and functional leaders to co-create and execute the people strategy that supports the brand's growth. Build and maintain strong relationships with stakeholders to align and mobilise them towards common goals.
• Creating positive and long-lasting impact for the brand, employees, and the community through P&O initiatives and practices.
• Designing and implementing P&O initiatives and practices that enhance the brand's performance, reputation, and sustainability.
• Contributing to social and environmental causes that matter to the brand, employees, and the community.
• What you will bring A transformational and inspirational leader, who can articulate and communicate the P&O strategy clearly and empowers the team, recognising their achievements.
• Proven track record of translating commercial goals into people strategies; ability to drive a talent workforce that is future-fit; partner with the Managing Director of Chanel Thailand, to animate and build an effective Leadership Team.
• Leading and delivering P&O strategy in large and complex organisations, driving excellence and innovation.
• Ability to maintain strong employee engagement.
• Strong strategic thinking, business acumen, and analytical skills, aligning P&O objectives with business goals and using data to make informed decisions.
• Excellent communication and interpersonal skills, able to influence and inspire stakeholders.
• Collaborative, agile, and solution-oriented mindset and leveraging team diversity and strengths.
• High level of integrity, professionalism, and discretion, upholding the highest ethical standards to protect the confidentiality and privacy for the brand and employees.
• What Chanel can offer you Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

5 years required

Skills:

SQL, Python, Power BI, English

Job type:

Full-time

• Act as a catalyst and partner to the business teams across 3 divisions in 2 markets, with specific objectives and strategies.
• Foster a collaborative spirit and promote innovation and test and learn approach with agility, through market pilots.
• Ensure the highest standards of data privacy and security are met at all times.
• Elevate the client data and analytics practice, and advocate data-informed decision making.
• Steer client intelligence at the service of client activation: Leverage advanced analytics models, international single client view, engagement and navigation data, demographics to better know and understand our clients.
• Elevate targeting strategies through sophisticated segmentations and predictive scoring models creation and continuous improvement.
• Establish a symbiotic relationship with digital service manager to push the boundaries of client activation and explore new channels and ways of working (Media 1st party data integration, LINE BC maximization, clienteling at scale).
• Explore cross-division purchase paths to nourish client activation strategies.
• Identify growth opportunities Formulate key strategic questions that can support the business growth ambition.
• Connect the dots through holistic studies using large volume of client data and complex queries.
• Generate insights to derive compelling stories and tangible action plans through comprehensive deep-dive studies (on purchase paths, client typologies, journeys).
• Act as a strategic advisor to bring additional and elevated perspective to business teams.
• Support to the business teams and senior leadership: Develop, design and maintain performance dashboards (clienteling and retailing).
• Elevate and upskill divisional capabilities by fostering knowledge transfer and a community spirit.
• Monitor campaigns and automations performance (engagement and conversion metrics).
• Respond to strategic ad hoc requests from senior leadership.
• You are Energized by Collaborating with a large and diverse stakeholder landscape (internal and external), managing several projects and priorities in parallel.
• Translating complex questions into compelling stories and tangible actions.
• Striving for simplicity and managing ambiguity, taking decisions in autonomy using judgment.
• Building connections and relationships. Working on critical topics and facilitating meaningful conversations in a non-hierarchical way.
• Connecting and working with a wider community throughout SEAA and North Asia, leveraging best practices from other markets / regions.
• What You Will Bring A university degree in a relevant discipline is preferred.
• Over 5 years of experience in data analytics, including a leadership role, ideally within the luxury retail or FMCG industry.
• Advanced proficiency in SQL, Python, and Power BI.
• A keen interest in innovation, including AI, low-code/no-code automation solutions.
• Exceptional communication and presentation skills, with the ability to clearly articulate digital concepts and strategic recommendations to diverse stakeholders.
• Full professional proficiency in English and Thai (ability to collaborate effectively with English-speaking colleagues on a daily basis).
• Strong stakeholder management skills, with the capability to work independently as an individual contributor.
• A pioneering mindset, combined with a deep respect for the heritage and traditions of CHANEL.
• Meticulous attention to detail and accuracy, with a proven ability to cross-check and cross-reference data from multiple sources.
• What Chanel Can Offer You Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Skills:

Microsoft Office, Excel

Job type:

Full-time

• 스탁룸을 포함한 부티크에서 월별 재고 수량 확인 과정에 참여.
• 제품 입고 후 품질 점검 실시.
• 스탁 이동 및 포장 업무 보조.
• 제품 배송 및 반품 업무 지원.
• 제품 관련 전화 문의 응대.
• 여러분을 위한 동기부여 요소 꼼꼼한 업무 처리 능력과 뛰어난 정리 정돈 능력.
• 협업률이 높고 업무 속도가 빠른 환경에서 근무.
• 다양한 방면에서 배우고 발전할 기회.
• 팀에 합류하는 데 유리한 특징 뛰어난 의사소통 능력.
• 꼼꼼한 성격 및 세심한 주의력.
• 처리 속도가 빠르고 협업성이 강한 업무 방식.
• Microsoft Office 애플리케이션 (Excel 활용 가능자).

Experience:

8 years required

Skills:

Compliance, English

Job type:

Full-time

• Design and implement H&S and wellbeing strategies aligned with local regulations and regional standards.
• Ensure compliance with Thailand s H&S laws and Chanel requirements.
• Support ISO 45001 certification through audits, procedure development, and certification leadership.
• Program Management & Risk Mitigation Lead H&S initiatives, training, and awareness programs to foster a strong safety culture.
• Identify, assess, and address health and safety risks across all business locations (retail, distribution, events, offices).
• Oversee incident reporting, root cause analysis, and corrective actions.
• Track and report on health and safety performance indicators (KPIs).
• Employee Wellbeing & Support Develop and implement occupational health and mental wellbeing programs.
• Support employees return to work after incidents or traumatic events.
• Supervise vendor-led wellbeing services and ensure required reporting.
• Workplace Management & Facility Responsibilities Collaborate with Facility Planning and Office Services teams on emergency preparedness, evacuation plans, and workplace safety improvements.
• Propose and implement risk prevention measures and supporting tools to protect employee health and safety.
• Ensure facility-related wellbeing and safety programs are effectively communicated and executed.
• Stakeholder Collaboration & Communication Act as the main H&S contact in Thailand, liaising with internal teams, vendors, regulatory bodies, and partners.
• Mentor and support H&S committee members, Safety Officers, First Aiders, and Emergency Responders.
• Lead internal communications on crisis and emerging H&S issues to employees and senior management.
• What you will bring Bachelor s degree in Occupational Health & Safety or related field.
• Minimum 8 years H&S management experience, preferably in large, multi-site organizations (retail sector a plus).
• Certified Safety Officer (Professional Level) with the Thailand Department of Labor Protection and Welfare.
• Strong knowledge of Thai H&S legislation, ISO 45001, and H&S management systems.
• Proven ability to design, implement, and manage H&S strategies and programs.
• Excellent influencing and interpersonal skills; able to build trust, guide others, and foster a positive safety culture with humility.
• Proactive, people-oriented, and eager to engage with stakeholders to understand business needs.
• Demonstrates patience, resilience, adaptability, and high emotional intelligence.
• Quick learner with strong planning, prioritization, and problem-solving abilities.
• Full professional proficiency in both English and Thai.
• Individual contributor role: Able to work independently while demonstrating leadership and providing advisory support to senior stakeholders.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client s performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor s portfolio.
• Basic Customer Experience Management (CEM) Analysis Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring Preferably more than 5 years experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
• Solid experience in CRM data management, data insights, or other client data-focused roles, with intermediate to advanced data skills. Ability to interpret data, identify patterns, gaps, and trends, and translate insights into actionable strategies.
• Prior experience in the luxury fashion industry or similar retail business setup is highly desirable.
• Exceptional communication skills in both Thai and English, with the ability to tailor communication styles to suit diverse audiences.
• Genuine passion for building lasting client relationships, with a strong service-oriented mindset.
• Enthusiasm for luxury fashion, paired with a commitment to excellence, innovation, and a keen eye for detail.
• Professional, well-groomed appearance with a pleasant and dynamic personality.
• As the role will be based at Boutique, flexible and adaptable to retail working hours, including weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

2 years required

Job type:

Full-time

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring Bachelor s degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach.
• Well-groomed, dynamic, and professional demeanor.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Microsoft Office, Excel

Job type:

Full-time

• 스탁룸을 포함한 부티크에서 월별 재고 수량 확인 과정에 참여.
• 제품 입고 후 품질 점검 실시.
• 스탁 이동 및 포장 업무 보조.
• 제품 배송 및 반품 업무 지원.
• 제품 관련 전화 문의 응대.
• 여러분을 위한 동기부여 요소 꼼꼼한 업무 처리 능력과 뛰어난 정리 정돈 능력.
• 협업률이 높고 업무 속도가 빠른 환경에서 근무.
• 다양한 방면에서 배우고 발전할 기회.
• 팀에 합류하는 데 유리한 특징 뛰어난 의사소통 능력.
• 꼼꼼한 성격 및 세심한 주의력.
• 처리 속도가 빠르고 협업성이 강한 업무 방식.
• Microsoft Office 애플리케이션 (Excel 활용 가능자).