Experience:

5 years required

Skills:

Analytical Thinking, Project Management, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

1 year required

Skills:

Leadership Skill

Job type:

Full-time

• Provide recommendations and participate in planning to ensure the security of customers, employees, buildings, and assets of the Siam Piwat Group and its affiliates, in accordance with overall policies.
• Participate in planning and provide guidance in supervising and overseeing the work of subcontractors to ensure they perform according to the work plan.
• Security Management: Develop and implement comprehensive security plans to protect the mall, its patrons, and employees.
• Safety Protocols: Participate in setting standards for security, traffic management, and the management of parking facilities within the shopping center.
• Crisis Response: Provide recommendations and participate in developing security standards to be prepared for various potential emergencies.
• Team Leadership: Supervise and mentor the security team, providing training and development opportunities to enhance their skills and performance.
• Surveillance and Monitoring: Oversee the operation of surveillance systems and ensure continuous monitoring of the premises.
• Incident Reporting: Manage the documentation and investigation of security incidents, accidents, and breaches, and implement corrective actions.
• Collaboration: Work closely with local law enforcement, emergency services, and other relevant agencies to coordinate security efforts and response plans.
• Budget Management: Prepare and manage the security departments budget, ensuring cost-effective use of resources.
• Customer Service: Maintain a visible presence within the mall, addressing security concerns of customers and staff promptly and professionally.
• Bachelors degree in Security Management, Criminal Justice, or a related field.
• Minimum of 15 years of experience in security management, with at least 10 years in a leadership role.
• Strong knowledge of safety regulations, crisis management, and emergency response protocols.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Proficiency in security technology and surveillance systems.
• Candidates with experience in the.
• luxury shopping mall.
• or.
• luxury hotel industry.
• will be given special consideration.
• Has a background in the military will be given special consideration.

Experience:

5 years required

Skills:

Automation, Power BI, Tableau, Python, SQL, ETL

Job type:

Full-time

• Working closely with key stakeholders to understand the business problem and recommend the proper metric to deliver actionable dashboards.
• Design and develop data models to support self-service analytics and data visualization.
• Develop and maintain reports and dashboards to present the data in the most precise and easy to interpret.
• Support for ad hoc reports based on stakeholder requests to address specific business needs.
• Working closely with data analyst and data scientist to select targeted audience and create deep post campaign analysis to drive marketing campaign with ROI.
• Manage system upgrades, data migrations, and integrations with other platforms.
• Supervise and mentor the MIS team; provide training, direction, and performance reviews.
• Monitor KPIs for MIS performance and data accuracy.
• Bachelors master's degree in MIS, IT, Data Management, Computer Science or related field.
• 5 7 years+ in end-to-end dashboard automation project.
• Experience in the retail/e-commerce industry is a plus.
• Proven experience building actionable dashboards at scale.
• Knowledge of data modeling concepts and ETL processes.
• Knowledge of data warehousing and data integration techniques is a plus.
• Proficient SQL and Python (or Pyspark is a plus).
• Business Intelligence tool: Power BI, Tableau, QlikView.

Experience:

5 years required

Skills:

Analytical Thinking, English

Job type:

Full-time

• Drive and encourage our potential tenants to participate in our marketing campaigns or activities that lead to increase their sales volume, traffic, or brand awareness.
• To acquire new tenant partners to align with trends and meet the diverse needs of customers.
• Apply an appropriate marketing solution with targeted tenants in responsible categories to boost up their traffic and sales performance.
• Analyze market trends, and brand personalization to drive growth opportunities for our tenants and SPWG.
• Enhance the strong relations with our potential tenants both local and internationals.
• Work closely with related teams to ensure the highest success for our potential tenant in responsible categories.
• Bachelors or Masters Degree in Business Administration, Marketing or related fields.
• More than 10 years of experience in tenant marketing, event, brand management, campaign marketing, CRM, partnership or related fields. Especially, Food & Dining Category or Attract new tenants will be given special consideration.
• Experience in shopping mall or retails business will be an advantage.
• Well connected with both local and internationals tenants.
• Have background knowledge in overall marketing e.g., marketing campaign, marketing strategies, CRM, Marketing Communication, etc.
• Understand market trends, customer behavior, and be able to evaluate opportunities for growth.
• Excellent in interpersonal and presentation skills.
• Has background in Partnership Management (Able to apply with our Tenants).
• Analytical Thinking.
• Excellent command in English.

Experience:

2 years required

Skills:

Google Analytics, Data Analysis, Power BI, Tableau, SQL

Job type:

Full-time

• Analyze business opportunities, deliver in-depth analysis, and propose solutions to Business to meet business objectives and targets.
• Recommend campaign mechanics, methodologies, and target segments for marketing campaigns based on customer behavior analysis.
• Provide performance tracking for the marketing campaigns, Ad-hoc and MIS reports.
• Develop and implement statistical models to improve campaign efficiency, provide test/control procedure, and monitor the model performance.
• Work closely with the product team to uncover trends and business insights in order to answer questions and solve business problems that lead to data-driven decisions and growth hacking strategies.
• Assist business team, data scientist, and IT teams to identify the product vision of new products/platforms, as well as validate if the products/platforms have achieved product/market fit including specifying metrics that matter and related visualized reports and dashboards.
• Create reports and dashboards that contain useful, actionable information using easy-to-understand visualization for relevant decision-makers.
• Master's Degree in MIS, IT, computer science, statistics, mathematics, business, or related field.
• Minimum of 3 years' experience in data analysis roles.
• Strong creative and analytical problem-solving capabilities.
• A product mindset - ask and address the most important analytical questions with a view on enhancing a product's impact.
• Experience in the data analytics lifecycle including problem identification, measurement/matrix, exploratory data analysis and data insight presentation.
• Experience with data tools and languages like Google Sheets, Google Analytics, SQL, Tableau, Power BI, or similar.

Skills:

Recruitment, Leadership Skill, Labor law, Teamwork

Job type:

Full-time

• As Restaurant General Manager, the job incumber will be required to run the restaurant to its highest profitability, working closely with the MD / VP of Food Business and following the budget agreed. The job incumber will be assisted by the Restaurant Manager and Head Sommelier to provide excellent customer service, exceeding guests expectations.
• Ensure and perfect relationship and smooth collaboration with the kitchen team, the Sommelier team via head sommelier, the FOH via the restaurant team and the reservati ...
• Previous experiences in similar establishment (same standing) at least 4 5 yearsExperience in establishing recruitment, training and leadership systems in restaurantsProject management skillAccounting & administrative managementLegal obligation (labor law, food safety)Rigorous anticipation & reactivityCustomer care skills and attention to detailCommitment in delivering high quality service and maintain the brand standardAbility to work under pressureAbility to handle a complex and multi-faceted roleAbility to lead teamsAutonomy & initiativeComputingFluent in EnglishMotivational skills.

Experience:

5 years required

Skills:

Project Management, Creative Thinking, Public Relations

Job type:

Full-time

• Develop and implement a comprehensive PR strategy that effectively engages both local and international media, positioning ICONSIAM as a prominent brand on the global stage.
• Craft PR campaigns that transcend cultural boundaries and linguistic differences, ensuring messages resonate with diverse audiences worldwide.
• Drive seamless collaboration with related parties, aiming for a unified and strategic communication approach across the organization.
• Lead and actively participate in cross-functional meetings and activities, leveraging the collective expertise of various departments to create a synchronized PR strategy.
• Cultivate strong relationships with internal and external stakeholders, transforming them into strategic partnerships that elevate ICONSIAM's presence on both local and international stages.
• Ensure ICONSIAM's PR initiatives both corporate and marketing are not only culturally sensitive but strategically aligned with the unique attributes.
• Maintain a global outlook while embracing local nuances, allowing ICONSIAM to address the distinctive demands and expectations of diverse markets.
• Act as a strategic intermediary between ICONSIAM, fostering a harmonized, synergistic approach to communications that drives forward the organization's global ambitions.
• Manage and coach team.
• Bachelor's degree in Public Relations, Communications, Marketing, or a related field. Master's degree is preferred.
• Proven track record in PR, with a minimum of 5 years of PR management experience, including team leadership.
• Strong network and connections with media, influencers, and industry professionals.
• Exceptional written and verbal communication skills.
• Strategic thinking and the ability to plan and execute successful PR campaigns.
• Strong problem-solving and crisis management abilities.
• Proficiency in PR software and tools.
• Outstanding organizational and project management skills.
• Creative thinking and a keen eye for detail.
• Ability to thrive in a fast-paced and dynamic work environment.
• Commitment to upholding ICONSIAM's brand values and reputation.