Skills:

Compliance, Multitasking, Opera

Job type:

Full-time

• Liaise with all departments to ensure smooth and coordinated operations.
• Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Ensure efficient and professional check-in and check-out experiences.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Manage full-house situations and coordinate guest relocations when necessary.
• Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
• Log and report all security incidents and emergencies; ensure safety procedures are followed.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
• QualificationsPrevious Duty Manager experience, preferably within a hotel environment.
• Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
• Confident and proactive problem-solver with strong conflict resolution abilities.
• Excellent time management and multitasking skills in a fast-paced service environment.
• High attention to detail with a genuine commitment to delivering 5-star service.
• Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Oversee and direct all hotel operations to maximize profitability while ensuring an exceptional and memorable Guest Experience in line with Accor standards.
• Identify, lead, and implement strategic performance drivers to optimize commercial results, strengthen market positioning, and attract both international and domestic travelers.
• Foster a performance-driven and HEARTIST-centric culture, ensuring alignment with the business objectives of key stakeholders, including guests, employees, owners and A ...
• QualificationsA minimum of 3 - 5 years of experience as a General Manager in a premium or midscale city hotel, ideally within Asia.
• Proven ability to drive a dynamic team with an enabling and collaborative leadership style.
• Strong business and commercial acumen, with demonstrated success in driving topline performance, optimizing GOP and delivering on Brand and operational KPIs.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
• Demonstrated commitment to creating a positive, engaged team culture that supports a guest experience.
• Experience in building positive and collaborative owner partnerships, focused on long-term value creation and performance optimization.
• Fluency in English (spoken and written); additional languages within the region are an advantage.
• Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate.
• Social Responsibility and Environmental, Social and Governance (ESG) activities.

Skills:

Energetic, Work Well Under Pressure, English

Job type:

Full-time

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

Experience:

5 years required

Skills:

Energetic, Negotiation, Excel, English

Job type:

Full-time

• Answer all incoming calls, emails and chat messages in a friendly, energetic, and efficient manner following the quality guidelines.
• Make hotel reservations, cancellations and modifications of stay.
• Handle objections and be persuasive.
• Assist guests regarding queries on hotel facilities, destinations, and Accor loyalty programme.
• Offering a personalized experience, even more so for overflow hotels.
• Ensure revenue is maximized by up-selling guest rooms and propose cross selling.
• Support the team of Sales agents.
• Monitor daily performance metrics (conversion rates, revenue targets, CSAT).
• Monitor daily agents activity report, agent availability and efficiency (Answer rates, AHT KPI).
• Conduct call monitoring, coaching sessions.
• Motivate the team to achieve and exceed KPIs.
• Assist in onboarding and training new hires.
• Escalate complex customer or operational issues to management when needed.
• Foster a positive, high-performance team culture.
• Creating ad-hocs SOP, speech guidelines, action plans in collaboration with the Support Coach and Quality Manager.
• Native Thai, fluent in English.
• Minimum 3-5 years of call center sales experience.
• Proven track record of exceeding sales targets.
• At least 1-2 years of leadership or supervisory experience preferred.
• Strong coaching and mentoring skills.
• Excellent communication and negotiation skills.
• Ability to analyze performance data and implement improvement strategies.
• Strong problem-solving and decision-making abilities.
• Computer literate in Microsoft Window, powerpoint and excel applications required.
• Very confident, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Highly responsible & reliable.
• Very enthusiastic, outgoing personality, organized and thorough.
• Flexible working hours.
• Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Location: (S-Metro) Metropolis Building, 21th Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.
• Terms: Full time, 5 days/week (working hours from 8am until 9pm).
• Requirement: Shift hours including weekend and public holidays.

Skills:

Contracts, Negotiation, Sales

Job type:

Full-time

• Manage all incoming group and event enquiries via email, phone, and internal channels, ensuring prompt and professional responses.
• Prepare and issue customized proposals, quotations, and contracts for Group and Event business in alignment with hotel guidelines.
• Proactively identify upselling opportunities for rooms, meeting spaces, F&B packages, upgrades, and value added services to maximize revenue.
• Play a key role in converting enquiries into confirmed bookings by providing timely follow ups, persuasive communication, and strong negotiation.
• Ensure all client correspondence, meeting notes, event details, and agreements are accurately recorded and updated in the sales system/CRM.
• Prepare and maintain sales materials, collateral, vouchers, event amenities, and promotional items used for client engagement.
• Ensure effective communication and smooth handover of confirmed groups and events to operational departments for successful execution.
• Monitor client feedback and guest satisfaction, ensuring any concerns are promptly escalated and resolved to support repeat business.
• Collaborate with cross functional teams, including Revenue & Book @SO, Festivities, Rooms, Wide & Dine and Finance to ensure smooth coordination for all group and event bookings.
• Commercial Responsibilities.
• Welcome and host group and event clients during site inspections, meetings, and planning visits, ensuring a personalized and professional experience.
• Respond promptly and effectively to all group enquiries, delivering tailored solutions that support conversion and revenue growth.
• Maintain comprehensive knowledge of the hotel s products, meeting spaces, room types, banquet options, services, and operational capabilities.
• Stay fully informed on all hotel promotions, seasonal offers, packages, and loyalty benefits to position and upsell the hotel s Group & Event offerings.
• Develop and maintain strong relationships with key accounts, event planners, corporate clients, travel agents, and business partners to strengthen account loyalty.
• Monitor market trends, competitor offerings, and business opportunities to support strategic decision-making and strengthen the hotel s commercial positioning.
• Additional Information
• Life & Health insurance.
• SSO.
• Duty Meals.
• Provident fund.
• Heartist Card.

Experience:

2 years required

Skills:

Contracts, Compliance, Quality Assurance

Job type:

Full-time

• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center.
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
• Submit Overtime and monthly bonus file to Allegiance.
• Team Leadership.
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment.
• Coordinate animation (monthly events) with Team Leader and Director.
• Handle escalated customer complaints and complex cases.
• Performance & Quality Management.
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
• Compliance & Process Improvement.
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
• Bachelor s degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2-3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written).
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
• Preferred Qualifications.
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards.

Skills:

Sales, Negotiation

Job type:

Full-time

• Develop and implement annual sales plans and marketing strategies to achieve revenue goals.
• Lead, mentor, and supervise the sales team to ensure high performance and professional development.
• Account Management, secure business from corporate, group, leisure, and MICE markets; cultivate relationships with key accounts.
• Analyze competitor activities and market trends to identify new business opportunities and adjust strategies.
• Work with Revenue Management, Marketing, and Operations to align pricing and maximize yield.
• Qualifications Bachelor s degree in Hospitality Management, Business Administration, or a related field.
• Generally 8-10 years of relevant experience in a similar role within international hotel brands.
• Strong leadership, negotiation, communication, and strategic thinking abilities.
• Analytical and strategic mindset, capable of translating market data into actionable growth initiatives.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Experience:

5 years required

Skills:

Budgeting

Job type:

Full-time

• Lead and manage all food and beverage departments including restaurants, bars, room service and banqueting.
• Analyze market trends and competitor offerings to maintain a competitive edge in the local F&B scene.
• Oversee the financial performance of F&B operations including budgeting, forecasting and cost control.
• Qualifications Minimum 3 years relevant experience in Food and Beverage Manager or Director level.
• Bachelor s degree in Hospitality Management, Business Administration or related field.
• Extensive knowledge of food and beverage operations including menu planning, cost control and inventory management.
• Strong financial acumen with experience in budgeting, forecasting and profit optimization.
• Additional Information Enjoy discounted Heartist rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability, including Accor s Revenue Management Academy certification.
• Work with sector-leading IDeaS revenue management platform.

Job type:

Full-time

• Work closely with relevant functions to implement applicable occupational health and safety practices in operations in order to reduce and prevent recurrence of near-missed incidents and accidents.
• Arrange an annual workshop/sessions to enhance occupational health and safety capability of relevant colleagues.
• Develop and maintain systematic database to capture needed occupational health and safety indicators for reporting purpose.
• Keep up-to-date applicable occupational health and safety laws, regulations and standards to ensure company s and its suppliers compliances and continual improvement against those laws, regulations and standards.
• Qualifications Good interpersonal skill and able to communicate to all levels.
• Self-motivated, adaptable and able to work in high-demand situations.
• Self-learning and eager to learn new things.
• Proven ability to build, manage and foster a team-oriented environment.
• Ability to foster trust relationships with colleagues and stakeholders.
• Skill in networking with external stakeholders.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

Experience:

2 years required

Skills:

Digital Marketing, Social media, Energetic, English

Job type:

Full-time

• Develop and execute content strategies across social media platforms (FB, IG, TikTok).
• Craft lifestyle-led storytelling to position the brand and F&B outlets with strong emotional appeal.
• Ensure all content reflects brand identity, tone and creative direction.
• Produce, film and edit short-form videos optimized for social platforms.
• Support the execution of paid media campaigns and other hotel websites.
• Create mouthwatering food imagery, styling, and content direction that enhances perceived value.
• Assist in influencer collaboration, content scheduling and social media community engagement.
• Management of content of hotel including creation and loading of content (homepage and, etc.).
• Coordination and optimize business flows, through cross-promoting offers.
• Qualifications Minimum of 2 years experience in Content marketing and social media.
• Strong background in multichannel integrated marketing.
• Very good command of Thai and English both written and verbal.
• Ability to work independently and has good initiative under dynamic environment.
• Be extremely proactive with all activities and support the hotel.
• Good presentation and influencing skills.
• Self-motivated and energetic.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.