Experience:

6 years required

Skills:

English

Job type:

Full-time

• Bachelor's degree education.
• Additional certification(s) from a reputable Hospitality Management school will be an advantage.
• Minimum 6 years of Housekeeping experience with 3 years at a management level.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Experience:

3 years required

Skills:

Finance, Accounting, SUN, English

Job type:

Full-time

• Oversee the finance and accounting department of 1 operating property (Novotel Bangkok Future Park Rangsit) and prepare the opening and launching of a resort property which is due to open in Q1 - 2026 under the MGallery brand.
• Work closely with the operation departments, sales and revenue team in preparation and management of the department s budget and financial forecasts.
• Lead and conduct monthly P&L performance meetings and suggest performance improvements.
• Liaise with the owning company in regards to financial statement, balance sheets and audits.
• Position is based in Bangkok at Novotel Bangkok Future Park Rangsit.
• QualificationsAt least 3 years experience as a Director of Finance in an international brand.
• Excellent managerial, leadership and analytical skills.
• Strong in back-office systems (Sun, opera) and required MS office software.
• Detail oriented with good follow up and coaching skills.
• Confident in cost of sales and related food and beverage performance analysis.
• Pre-opening experience would be an advantage.
• Good command of spoken and written English and Thai.

Job type:

Full-time

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

5 years required

Skills:

Opera, Microsoft Office

Job type:

Full-time

• Oversee the Night Audit process and ensure accurate daily reconciliation.
• Manage overnight guest services and respond to guest needs with professionalism.
• Ensure the safety and security of the hotel and its guests during the night shift.
• Act as the senior leader on duty, supporting all departments as needed.
• Prepare and distribute nightly reports and maintain operational records.
• Lead and support the Night Audit team, ensuring service excellence.
• QualificationsWe are looking for a hospitality professional with strong operational knowledge, leadership capability, and a passion for delivering exceptional guest experiences. You ll be confident working independently, with the ability to make sound decisions and lead by example.
• Minimum 5 years experience in a Night Audit or Front Office leadership role.
• Strong working knowledge of Opera Cloud, Microsoft Office, and hotel systems.
• Excellent communication, problem-solving, and decision-making skills.
• Flexible availability; you are required to work nights, including weekends, and public holidays as needed.
• Additional Information
• Competencies.
• Strong leadership, interpersonal and training skills.
• Good communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Skills:

Negotiation, Contracts, Compliance

Job type:

Full-time

• Drives strategic strategic deployments and projects.
• Oversee end-to-end deployment processes for all strategic initatitves, ensuring efficient and timely execution of all activities within the designated budget and scope.
• Provide clear direction & leadership to deployment managers and cross-functional teams on project objectives, schedules, and deliverables.
• Oversee field service partner selection/negotiation for contracts, ensuring alignment with strategy, goals and budget.
• Define processes for certifying external vendors, ensuring compliance, performance, and quality.
• Lead onboarding for external partners and internal Heartists, integrating them into our culture and operational standards.
• Collaborate closely with training teams and VP s of Operations to ensure on time delivery.
• Partner with finance and PMO teams to forecast financial needs, optimize resource allocation, and maintain accurate budget reporting.
• Facilitate communication between internal stakeholders.
• Partner with other technology teams to address deployment challenges, streamline processes, and ensure system compatibility.
• Ensure all deployment activities adhere to quality standards, internal policies, and industry best practices, and relevant regional or global compliance requirements.
• Drive quality metrics and enforce consistency in processes, documentation, and tools across deployments.
• Manage and support the infrastructure and deployment managers, providing direction, resolving issues, and ensuring accountability.
• Address skill gaps, by designing and implementing development plans, and build high-performing teams capable of handling complex deployments across various regions, deployment methodologies and cultures.
• Qualifications Bachelor or Master Degree in computer sciences or Hospitality Management field.
• Project Management Professional (PMP) certified.
• ITIL V4 or Six Sigma GreenBelt Certified.
• Strong background in managing complex tech deployments; experience in scaling systems, infrastructure, and training rollouts.
• 10+ Years of experience in a senior project leadership role, with demonstrated success leading diverse, cross-functional teams and large scaled deployments with proven results.
• Experience handling multimillion-euro budgets, ensuring cost control and RO.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Experience:

3 years required

Skills:

Finance, Accounting, Excel, English

Job type:

Full-time

• Centralize systems administration and support Corporate Finance teams regionally.
• Manage access rights, master data, and system processes to maintain data quality for accurate decision-making.
• Support the Finance Transformation strategy across MEAPAC by streamlining and standardizing financial information systems.
• Monitor system interfaces and maintain documentation to reflect changes.
• Manage communication with users, vendors, and consultants across time zones.
• Demonstrate service-oriented and analytical skills to meet diverse stakeholder needs.
• Foster collaboration with technical teams for smooth project execution.
• Qualifications Bachelor's or Master's degree in Finance or related fields (Finance, Accounting, Business Analyst, Computer Science).
• 3-5+ years of relevant experience in implementation or support roles.
• Minimum 4 years experiences overall.
• Strong knowledge of SunSystems.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple projects simultaneously.
• Team player with strong interpersonal skills.
• Experience in Systems Support.
• Good communication in English (written and spoken).
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

2 years required

Skills:

Finance, Automation, Software Development, English

Job type:

Full-time

• Drive innovation by enhancing automation, streamlining interfaces, and leveraging available application portfolio.
• Lead and optimize financial systems, supporting teams across the finance teams in Middle East, Southeast Asia, and the Pacific regions.
• Designing, implementing, and maintaining E2E automation processes.
• Implementing and supporting Robotic Process Automation (RPA) projects to streamline and optimize financial processes.
• Support systems integration and automation process across MEAAPAC Finance.
• Manage a diverse portfolio of financial applications, ensuring their seamless integration, functionality, performance, and reliability.
• Collaborate with IT teams, Vendors, Consultants to resolve issues and pain points, and translate business requirements into technical solutions.
• Qualifications Bachelor's or master's degree in computer science, Computer Engineering or related fields.
• Proven experience (6+ years) in software development with at least 2 years in a leadership or project management role.
• Skills in SQL Server /.NET Framework and C# /File System, FTP/SFTP, WebDAV / SOAP Web Services / SharePoint / OneConnexx (ESB).
• Project Management Certification e.g. PMP, Scrum Master is a plus.
• Good synthesis skills and ability to convey information effectively.
• Strong analytical and problem-solving skills.
• Good communication in English (written and spoken).
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Analytical Thinking, Teamwork

Job type:

Full-time

• Install, configure, and maintain network infrastructure tools (proxies and reverse-proxies), to ensure a secure and reliable access to corporate resources while following the security policies.
• Implement configuration changes.
• Provide timely subject matter expertise for incidents and requests related to remote access tools.
• Maintain the procedures for these tools.
• Collaborate with internal technical teams, customers, and external strategic partners to deliver and improve high-quality secure networks supporting Accor s global Information System.
• Engage with the whole Cyber Security team to develop security policies, protocols, and procedures.
• Qualifications Bachelor's degree or higher in technology field.
• At least 5 years as a security engineer or architect (if run activities where part of the position), or network engineer - with hands on experience in security solutions.
• Security industry certifications and/or security vendors specific trainings are a plus.
• Mandatory experience with Zscaler, McAfee,.
• Mandatory experience with Imperva, F5.
• Strong knowledge of networking technologies, network security, and network monitoring solutions as well as Zero Trust approach.
• In-depth knowledge of security protocols and principles.
• Knowledge of cloud security principles, such as AWS or Azure.
• Knowledge of security systems, including EPP and EDR, content filtering, authentication systems, and reverse proxies.
• Analytical Thinking: Ability to analyze complex issues and quickly devise effective solutions fitting the business context. Attention to details.
• Communication: Excellent communication skills to convey technical information to both technical and non-technical stakeholders.
• Proactive Approach: A problem-solving mindset with a proactive approach to identify and address security challenges.
• Collaboration: Strong teamwork and collaboration skills to work effectively across departments.
• Continuous Learning: Eagerness to stay updated with the latest security trends and technologies.
• Additional Information This position is based in Bangkok reporting to management in France.
• Worldwide interaction with time difference to manage.

Experience:

1 year required

Skills:

Sales, Microsoft Office, Excel, English

Job type:

Full-time

• Collaborate with various internal teams to understand ongoing & upcoming changes like loading, marketing, commercial, revenue, loyalty.
• Treating escalation tickets raised by end user to ensure timely assistance while ensuring quality service standards.
• Assist L1 SDL Manager to monitor quality per the defined KPIs & highlight the same monthly.
• Facilitate knowledge sharing and information dissemination across all Level 1 team members to ensure consistent skill levels and operational efficiency.
• Assist L1 SDL Manager to ensure that all (new) functional processes are applied correctly.
• Identify knowledge gaps within the team & address the same via training sessions.
• Identify the need to evolve the knowledge database & raise the concern with the dedicated team following the process in place.
• Provide support to the provider in a different cultural and linguistic context.
• Contribute constantly to the optimization of the quality of service.
• Have an overview of the distribution operations and a good knowledge of the processes delegated to the service provider.
• Availability and reactivity to provide quick answers to interlocutors.
• Qualifications Bachelor's degree or higher in a relevant field.
• Minimum 1 year of experience in hospitality or sales support.
• Fluency in English and proficiency in Thai.
• Advanced proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Strong problem-solving, analytical, and communication skills.
• Ability to excel in a fast-paced, high-pressure environment.
• Self-motivated with a proactive, results-oriented approach.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Experience:

3 years required

Skills:

Finance, Excel, English

Job type:

Full-time

• Plays a pivotal part in advancing the Finance Transformation strategy across MEAPAC by streamlining and standardizing financial information systems.
• Bridging the gap between business needs and technology solutions.
• Responsible for system documentation to ensure changes are tracked and well-maintained to reflect evolving needs and improvements.
• Write functional specifications and perform user acceptance testing (UAT).
• Prepare and maintain weekly reports, including master data updates, change management logs, and system monitoring dashboards.
• Manage the integration and synchronization of master data across system.
• Supporting on master data creation and maintain across all financial systems, ensuring accurate and up-to-date information (e.g., chart of accounts, analysis codes, suppliers, customers, addresses, and bank details).
• Qualifications Bachelor's or master's degree in Information Technology, Computer Science, Business Information Systems.
• 3-4 years of relevant experience in implementation or support roles.
• Experience with requirement gathering, process improvement, and cross-functional collaboration is highly valued.
• Analytical and problem-solving skills.
• Ability to document requirements, manage change, and support training initiatives.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple projects simultaneously.
• Team player with strong interpersonal skills.
• Experience in Systems Support.
• Good communication in English (written and spoken).
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Compliance

Job type:

Full-time

• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Supervise and manage daily activities of the department.
• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations.
• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors.
• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents.
• Ensure the execution and achievement of the hotel's preventive maintenance program.
• Establish and maintain procedures with regards to the security and replenishment of the hotel s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.
• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes.
• Monitor budget and control expenses within all areas of the department.
• Participate in the preparation of the annual departmental operating budget and financial.
• Qualifications Proven experience in a similar leadership role, preferably in a hotel or large facility management setting.
• Strong technical knowledge of building systems, mechanical, electrical, and plumbing (MEP) systems.
• Ability to work with contractors and vendors to ensure smooth operations.
• Excellent communication skills and the ability to interact effectively with senior management, staff, and external parties.
• Knowledge of sustainability practices and energy management systems.
• Ability to manage budgets and provide cost-effective maintenance solutions.
• An experienced, strategic leader with a background in facilities or engineering management.
• Able to balance technical knowledge with strong team management and operational oversight.
• Passionate about sustainability and improving operational efficiency in the hospitality industry.
• Additional Information
• Competencies.
• Strong leadership, interpersonal and training skills.
• Good communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Experience:

2 years required

Skills:

Creativity

Job type:

Full-time

• Design and maintain project deployment toolkits and operational collaterals (guides, templates, posters, decks).
• Translate technical sustainability topics into clear, hotel-friendly content adapted to the region s needs.
• Centralize communication needs from hotels and regions; develop turnkey materials for internal use.
• Support pilot launches with co-branded and visual collaterals.
• Develop content for internal webinars, campaigns, activations, challenges, and L&D programs.
• Help bring consistency and visibility to hotel-level actions across the region.
• Co-create data-driven case studies in partnership with the Performance Analyst.
• Support awards submissions and hotel recognition programs.
• Work with PR and Communication teams to amplify impact internally and externally.
• Contribute to Accor external positioning through content for Accor MEAAPAC Top Management for conferences, panels, and trade events.
• Coordinate the MEAAPAC sustainability event calendar in collaboration with regional stakeholders.
• Monitor market trends and competitor activities to keep MEAAPAC s narrative relevant and impactful.
• Qualifications Degree in Communications, Sustainability, Hospitality, or related field.
• Previous experience in hospitality or sustainability is required.
• At least 2 years of experience in communication, ESG engagement, marketing, or change enablement.
• Experience working in multi-country, matrixed organizations preferred.
• Excellent PowerPoint skills with a strong sense of visual storytelling and experience with Canva or Adobe Creative Suite.
• High creativity and ability to transform abstract topics into engaging narratives and visuals.
• Culturally aware and audience-sensitive.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

5 years required

Skills:

Contracts, Negotiation, English

Job type:

Full-time

• Drive the rollout of the global procurement contracts within MEAPAC region. Drive implies leadership responsibility. Suggestion: Assist in rollout of global procurement contracts across assigned countries in MEAPAC.
• Ensure completeness of last mile G contract implementation.
• Identify and implement the most effective contractual supply chain strategy to guarantee the delivery of our global solutions at the hotel level.
• Ensure regional stakeholders understand the terms, conditions, and benefits of the global contract.
• Sourcing Initiatives.
• Gather and analyze specific sourcing needs for the region across hospitality categories (F&B, OS&E, FF&E, Guest Technology) enabling global contract deployment.
• Source agreements with local Distributors/Resellers, collaborating closely with GCM category experts and Procurement Regional team.
• Ensure optimal market conditions and competitive pricing. Suggestion: Conduct supplier comparisons to ensure competitive pricing and appropriate vendor coverage.
• Performance Monitoring.
• Track and analyze procurement KPIs to assess the effectiveness of the G contracts deployment and make necessary adjustments.
• Monitor spending and budget for distribution/resell agreements established.
• Optimize capture rate for designated categories to ensure budgetary targets are met.
• Stakeholder Collaboration Recommend to remove.
• Serve as the key liaison between GCM Global Category Managers and MEAPAC Regional Procurement team.
• Work closely with cross-functional teams, including, Operations, Marketing, Design & Technical Solutions, to align procurement strategies with overall business objectives.
• Promote and support the Group Procurement function.
• Qualifications 5-10 years in sourcing and procurement within a global context. Recommend to remove global context , and with regional experience will do. Reduce the years of experience to 5 years. Suggestion: Minimum 5 years of procurement or sourcing experience, preferably in a regional environment.
• Bachelor s degree in supply chain management, Business Administration, or related field; master s degree preferred. Remove master s degree preferred .
• Fluent in English; proficiency in additional languages is advantageous.
• Strong negotiation, analytical, and strategic planning skills, excellent communication and interpersonal abilities. Remove strategic planning, as it implies decision-making authority and autonomy better suited to higher grades.
• Influencing skills Suggest to remove as this driver up Know-how criteria.
• Operational mindset, ability to thrive in a multicultural and international environment.
• Ability to work in complex and uncertain environment Suggestion: Able to manage multiple priorities and support procurement implementation in a dynamic environment.
• Hospitality industry experience.
• Thailand market expertise is a plus.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

2 years required

Skills:

Excel, Power BI, Tableau

Job type:

Full-time

• Plays a central role in consolidating and analysing the region s ESG performance data, ensuring it is accurate, actionable, and aligned with Group-level expectations.
• Supports strategic decision-making through high-quality reporting and provides critical input for pilots, case studies, and owner-facing communications.
• Aggregate, structure, and maintain ESG data from multiple sources (GAIA2, manual submissions, regional trackers, supplier data).
• Produce monthly and quarterly KPI reports by VPO, sub-region, and MEAAPAC level.
• Ensure consistent, clear reporting formats that support operational decision-making.
• Provide ad hoc reports and dashboards to support strategic projects, pilots, or performance reviews.
• Cross-check data from the field with central reporting; reconcile discrepancies and escalate issues as needed.
• Ensure traceability and reliability of data used for external reporting (e.g., owner decks, regulatory disclosures).
• Act as a control point to reconcile differences between operational realities and central reports.
• Qualifications Bachelor s or Master s degree in Data Science, Business Analytics, Engineering or related field.
• 2 years of experience in Performance reporting, ESG analytics, consulting, or data-heavy project environments.
• Experience working in international or multi-entity environments.
• Previous experience requiring strong data technical skills, including advanced Excel expertise (complex formulas, pivot tables, data modeling, error-checking logic) and proficiency with data visualization tools (Power BI, Tableau) and strong command of PowerPoint.
• Comfortable navigating multiple systems (GAIA2, dashboards, etc.) and quick to adapt to new tools.
• Ownership mindset and integrity - takes full responsibility for data quality and proactively solves issues before they escalate.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Continuous Integration, Kubernetes, Java, English

Job type:

Full-time

• Contribute to the construction and maintenance of the Software Factory platform.
• Assist and train project teams in setting up CI/CD (continuous integration and deployment) chains.
• Develop expertise and keep up-to-date on DevSecOps trends, to support internal innovation.
• Innovate by proposing new ideas and demonstrating initiative.
• Participate in the animation and sharing of experience through demonstrations, retrospectives, feedback, etc.
• Contribute to the writing and maintenance of platform documentation: user guide, onboarding guide, operation guide.
• Systematically take into account FinOps aspects.
• AWS Certified Solutions Architect - Associate (required).
• Certified Kubernetes Application Developer (optional but beneficial).
• Software craftsmanship (java or nodejs or golang).
• Serverless and micro-services.
• Monitoring (Prometheus or/and ELK).
• CI/CD Expert.
• GitLab.
• Security OWASP Top 10.
• Jira/Confluence, ServiceNow, SonarQube, Nexus, Checkmarx, Splunk, Dynatrace, Neoload, SoapUI.
• Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or related field.
• At least 5-10 years of experience in a DevOps Engineer role.
• Strong understanding of cloud computing technologies.
• DevOps Cloud expertise.
• Fluent communication in English.
• Strong hands-on experience in DevOps principles.
• Strong experience in cloud infrastructure management and troubleshooting.
• Positive attitude and a strong commitment to delivering quality of work.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Job type:

Full-time

• The challenge to contribute to a very ambitious strategic development of our Contact Centers activity.
• The opportunity to join a pioneer team in terms of innovation of the Call Center activity.
• The chance to work with our diverse team both in APAC and in Paris, as well as our global community of coordinators, creating memories and connecting people and cultures.
• Ongoing training, learning, and continuous growth of your expertise.
• Strong sense of belonging.
• Reporting to the Director of External Contact Centers Operations based in Paris, France, this position is responsible for managing daily Contact Center operations of our Japanese speaking markets.
• You will oversee both Customer Care and Reservation activities, monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels.
• Performance Management.
• Monitor daily operations performance of our BPO.
• Analyze performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.
• Quality Assurance.
• Manage and improve Quality delivered by each contact center, make sure that it s in line with Accor s quality standards.
• Conduct quality assessments and calibrations with our BPOs.
• Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.
• Process, Training and Development.
• Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality.
• Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience.
• Demonstrated experience (3 to 5 years) in client relationship management or operations within a contact center environment.
• Exceptional verbal and written communication skills to effectively convey expectations and feedback.
• Analytics and data driven problem solver, able to derive insights and drive production improvements.
• Ability to work on teams and in a multi-cultural environment.
• Familiarity with contact center operations, and customer service best practices.
• You are hands-on and enjoy getting into the heart of the matter.
• Excellent communication skills in Japanese and English are required (written, spoken, read); one of the 2 is native.
• Job based in Bangkok, Thailand with up to 50% travel.
• Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.