Experience:

2 years required

Skills:

Creativity

Job type:

Full-time

• Design and maintain project deployment toolkits and operational collaterals (guides, templates, posters, decks).
• Translate technical sustainability topics into clear, hotel-friendly content adapted to the region s needs.
• Centralize communication needs from hotels and regions; develop turnkey materials for internal use.
• Support pilot launches with co-branded and visual collaterals.
• Develop content for internal webinars, campaigns, activations, challenges, and L&D programs.
• Help bring consistency and visibility to hotel-level actions across the region.
• Co-create data-driven case studies in partnership with the Performance Analyst.
• Support awards submissions and hotel recognition programs.
• Work with PR and Communication teams to amplify impact internally and externally.
• Contribute to Accor external positioning through content for Accor MEAAPAC Top Management for conferences, panels, and trade events.
• Coordinate the MEAAPAC sustainability event calendar in collaboration with regional stakeholders.
• Monitor market trends and competitor activities to keep MEAAPAC s narrative relevant and impactful.
• Qualifications Degree in Communications, Sustainability, Hospitality, or related field.
• Previous experience in hospitality or sustainability is required.
• At least 2 years of experience in communication, ESG engagement, marketing, or change enablement.
• Experience working in multi-country, matrixed organizations preferred.
• Excellent PowerPoint skills with a strong sense of visual storytelling and experience with Canva or Adobe Creative Suite.
• High creativity and ability to transform abstract topics into engaging narratives and visuals.
• Culturally aware and audience-sensitive.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

3 years required

Skills:

Compliance, English, Vietnamese

Job type:

Full-time

• Responsible for overseeing and driving the operational performance of loyalty programs across the hotel network.
• Drive loyalty performance metrics across hotels to identify trends, gaps, and opportunities for improvement.
• Provide operational support to hotels to ensure consistent and effective implementation of loyalty program standards and processes.
• Serve as the primary point of contact for hotel teams regarding loyalty program operations, resolving queries and supporting issue resolution.
• Deliver training and guidance to hotel staff on loyalty program processes, tools, and best practices to enhance on-property execution.
• Collaborate with commercial and marketing teams to drive initiatives that increase member acquisition, engagement, and revenue contribution.
• Support audits and compliance checks related to loyalty operations to ensure adherence to brand standards and program rules.
• Contribute to the development of operational tools, resources, and documentation that facilitate loyalty program delivery at hotel level.
• Assist in preparing reports and presentations on loyalty program performance for internal stakeholders.
• Qualifications Bachelor Degree in Advertising, Marketing or Communications or related field.
• Minimum of 3-5 years experience in a Marketing or Communications role.
• Advertising or Marketing or PR Agency experience will be advantageous.
• Strong people management skills and experience.
• Excellent communication and presentation skills in English language, with Thai and/or Vietnamese language proficiency advantageous.
• Results-oriented mindset.
• Ability to work independently and as part of a team.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

5 years required

Skills:

Contracts, Negotiation, English

Job type:

Full-time

• Drive the rollout of the global procurement contracts within MEAPAC region. Drive implies leadership responsibility. Suggestion: Assist in rollout of global procurement contracts across assigned countries in MEAPAC.
• Ensure completeness of last mile G contract implementation.
• Identify and implement the most effective contractual supply chain strategy to guarantee the delivery of our global solutions at the hotel level.
• Ensure regional stakeholders understand the terms, conditions, and benefits of the global contract.
• Sourcing Initiatives.
• Gather and analyze specific sourcing needs for the region across hospitality categories (F&B, OS&E, FF&E, Guest Technology) enabling global contract deployment.
• Source agreements with local Distributors/Resellers, collaborating closely with GCM category experts and Procurement Regional team.
• Ensure optimal market conditions and competitive pricing. Suggestion: Conduct supplier comparisons to ensure competitive pricing and appropriate vendor coverage.
• Performance Monitoring.
• Track and analyze procurement KPIs to assess the effectiveness of the G contracts deployment and make necessary adjustments.
• Monitor spending and budget for distribution/resell agreements established.
• Optimize capture rate for designated categories to ensure budgetary targets are met.
• Stakeholder Collaboration Recommend to remove.
• Serve as the key liaison between GCM Global Category Managers and MEAPAC Regional Procurement team.
• Work closely with cross-functional teams, including, Operations, Marketing, Design & Technical Solutions, to align procurement strategies with overall business objectives.
• Promote and support the Group Procurement function.
• Qualifications 5-10 years in sourcing and procurement within a global context. Recommend to remove global context , and with regional experience will do. Reduce the years of experience to 5 years. Suggestion: Minimum 5 years of procurement or sourcing experience, preferably in a regional environment.
• Bachelor s degree in supply chain management, Business Administration, or related field; master s degree preferred. Remove master s degree preferred .
• Fluent in English; proficiency in additional languages is advantageous.
• Strong negotiation, analytical, and strategic planning skills, excellent communication and interpersonal abilities. Remove strategic planning, as it implies decision-making authority and autonomy better suited to higher grades.
• Influencing skills Suggest to remove as this driver up Know-how criteria.
• Operational mindset, ability to thrive in a multicultural and international environment.
• Ability to work in complex and uncertain environment Suggestion: Able to manage multiple priorities and support procurement implementation in a dynamic environment.
• Hospitality industry experience.
• Thailand market expertise is a plus.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

3 years required

Job type:

Full-time

• Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket - MGallery, ensuring accuracy in booking, inventory control, and guest information.
• Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
• Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests a ...
• Qualifications3-5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems is highly desirable.

Experience:

6 years required

Skills:

ETL, SQL, DevOps, English

Job type:

Full-time

• Build and run workloads on Azure Data Factory (ADF) as ETL.
• Design of cloud architecture included as core component ADF.
• Creation of pipelines / linked services / development data flows on ADF.
• Expertise on Azure SQL Database (permissions management, role, authentication).
• Creation of advanced scripts for Azure SQL Database.
• Setup and Configuration of Azure storages Accounts (Blob container, tables, files).
• Setup and Configuration of Azure key vaults.
• Data expertise support to development teams.
• Securing data-related Azure resources (Storage Account, SQL database, key vaults, managed identity).
• Innovative activity with POC implementation to discover new Azure Data workloads.
• Advanced Azure DevOps pipeline configuration.
• Have experience in leading and taking decision independently.
• Should have experience as Data Architect in Implementing the solution.
• Qualifications Bachelor's degree or higher in related field.
• Proven experience 6-9 years of relevant experience.
• Proactive, rigorous & committed.
• Good synthesis skills and ability to convey information effectively.
• Quick learning on projects and ability to work on multiple projects simultaneously.
• Fluent English communication skills.
• Azure Data Factory.
• Azure Managed Services (PaaS): Azure SQL Database, Storage Account, Logic Apps.
• Azure Data Architecture.
• Azure DevOps.
• Azure Key Vault.
• ARM Templates, Terraform.
• Tableau Software / Power BI.
• MS SQL Server 2016/2019 (Data Engine, Analysis Services - Cubes Multidimensional).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Job type:

Full-time

• The challenge to contribute to a very ambitious strategic development of our Contact Centers activity.
• The opportunity to join a pioneer team in terms of innovation of the Call Center activity.
• The chance to work with our diverse team both in APAC and in Paris, as well as our global community of coordinators, creating memories and connecting people and cultures.
• Ongoing training, learning, and continuous growth of your expertise.
• Strong sense of belonging.
• Reporting to the Director of External Contact Centers Operations based in Paris, France, this position is responsible for managing daily Contact Center operations of our Japanese speaking markets.
• You will oversee both Customer Care and Reservation activities, monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels.
• Performance Management.
• Monitor daily operations performance of our BPO.
• Analyze performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.
• Quality Assurance.
• Manage and improve Quality delivered by each contact center, make sure that it s in line with Accor s quality standards.
• Conduct quality assessments and calibrations with our BPOs.
• Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.
• Process, Training and Development.
• Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality.
• Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience.
• Demonstrated experience (3 to 5 years) in client relationship management or operations within a contact center environment.
• Exceptional verbal and written communication skills to effectively convey expectations and feedback.
• Analytics and data driven problem solver, able to derive insights and drive production improvements.
• Ability to work on teams and in a multi-cultural environment.
• Familiarity with contact center operations, and customer service best practices.
• You are hands-on and enjoy getting into the heart of the matter.
• Excellent communication skills in Japanese and English are required (written, spoken, read); one of the 2 is native.
• Job based in Bangkok, Thailand with up to 50% travel.
• Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

Experience:

7 years required

Skills:

Sales

Job type:

Full-time

• Lead and manage the Conferencing & Events Sales function, driving revenue growth through strategic client acquisition, account management, and optimized event sales performance.
• Develop and maintain strong client relationships by conducting sales visits, site inspections, negotiations, and post-event follow-up to secure repeat business.
• Monitor competitor activities, market trends, and industry developments to design effective sales strategies and maintain competitive positioning.
• Oversee coordination with operational departments to ensure seamless execution of events and client satisfaction.
• QualificationsMinimum 5-7 years of progressive experience in hotel Sales & Events, preferably in luxury or large-scale conferencing/banquet operations.
• Strong leadership and people management skills to guide and motivate the sales team, ensuring departmental goals and revenue targets are achieved.
• Deep understanding of hospitality operations, especially F&B, banquet, and event logistics, to effectively align client requirements with operational capabilities.
• Additional Information.

Experience:

2 years required

Skills:

Excel, Power BI, Tableau

Job type:

Full-time

• Plays a central role in consolidating and analysing the region s ESG performance data, ensuring it is accurate, actionable, and aligned with Group-level expectations.
• Supports strategic decision-making through high-quality reporting and provides critical input for pilots, case studies, and owner-facing communications.
• Aggregate, structure, and maintain ESG data from multiple sources (GAIA2, manual submissions, regional trackers, supplier data).
• Produce monthly and quarterly KPI reports by VPO, sub-region, and MEAAPAC level.
• Ensure consistent, clear reporting formats that support operational decision-making.
• Provide ad hoc reports and dashboards to support strategic projects, pilots, or performance reviews.
• Cross-check data from the field with central reporting; reconcile discrepancies and escalate issues as needed.
• Ensure traceability and reliability of data used for external reporting (e.g., owner decks, regulatory disclosures).
• Act as a control point to reconcile differences between operational realities and central reports.
• Qualifications Bachelor s or Master s degree in Data Science, Business Analytics, Engineering or related field.
• 2 years of experience in Performance reporting, ESG analytics, consulting, or data-heavy project environments.
• Experience working in international or multi-entity environments.
• Previous experience requiring strong data technical skills, including advanced Excel expertise (complex formulas, pivot tables, data modeling, error-checking logic) and proficiency with data visualization tools (Power BI, Tableau) and strong command of PowerPoint.
• Comfortable navigating multiple systems (GAIA2, dashboards, etc.) and quick to adapt to new tools.
• Ownership mindset and integrity - takes full responsibility for data quality and proactively solves issues before they escalate.
• Additional Information Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.