Experience:

3 years required

Skills:

English

Job type:

Full-time

• Oversee and direct all hotel operations to maximize profitability while ensuring an exceptional and memorable Guest Experience in line with Accor standards.
• Identify, lead, and implement strategic performance drivers to optimize commercial results, strengthen market positioning, and attract both international and domestic travelers.
• Foster a performance-driven and HEARTIST-centric culture, ensuring alignment with the business objectives of key stakeholders, including guests, employees, owners and A ...
• QualificationsA minimum of 3 - 5 years of experience as a General Manager in a premium or midscale city hotel, ideally within Asia.
• Proven ability to drive a dynamic team with an enabling and collaborative leadership style.
• Strong business and commercial acumen, with demonstrated success in driving topline performance, optimizing GOP and delivering on Brand and operational KPIs.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
• Demonstrated commitment to creating a positive, engaged team culture that supports a guest experience.
• Experience in building positive and collaborative owner partnerships, focused on long-term value creation and performance optimization.
• Fluency in English (spoken and written); additional languages within the region are an advantage.
• Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate.
• Social Responsibility and Environmental, Social and Governance (ESG) activities.

Skills:

Project Management, Compliance, Creativity

Job type:

Full-time

• Project management for new openings / transition hotels on all distribution systems (CRS, PMS, RMS, BI, Loyalty, Sales CRM) on-boarding / transition within the Ennismore/TARS ecosystem for assigned properties.
• In collaboration with local Revenue resources, supports the planification and configuration of main tools for new openings or transitioning hotels.
• Distribution.
• Support for the configuration and mapping of new channels.
• Supporting on the rate loading process for global offers.
• Lead regularly audit property compliance for PMS and CRS best practices relating to revenue management and reservations.
• Lead for ALL as it relates to CRS loading, troubleshooting for assigned region.
• Lead optimization of CRS/PMS/Booking engine/OTA/CTO for Offers and campaign management.
• Assist in troubleshooting on systems connectivity and technical glitches.
• Assist in developing the RM and Distribution training support for new team members.
• Encourage sharing of best practices across hotel brands related to CRS, PMS, RMS, and Booking Engine management.
• RMS.
• Support the assigned Revenue Manager in the deployment of the tool (training and setup assistance).
• Conduct training refreshers for team members on RMS (Ideas G3) best practices. Lead support programs for Ideas G3.
• Responsible for deploying future system updates.
• Conduct audits upon hotel request.
• Conduct audits upon group request (Accor Turnaround Project).
• Support Revenue Team in translating their strategies in execution.
• Business Intelligence.
• Business Intelligence dashboard creation and data integrity for assigned properties.
• Creation of reports for head office use.
• Assistance in creating reports for local use.
• Support for monitoring potential significant technical issues after logging a ticket with FLYR support.
• Participation in the development of sales or RM strategies through data utilization.
• Support in data integrity checks for the properties within your scope.
• Lead on project analysis as necessary.
• Assist with analysis and data collection within Brand, Sales, and Revenue leaders, to ensure properties are outperforming budgeted goals and expectations.
• Ennismore Booking Engine.
• Ensure team adoption of new Ennismore Booking Engine features and assist tech team on troubleshoot any issues between departments.
• What we re looking for .
• Deep understanding of revenue management and distribution, across multiple markets.
• Resilience, determination and high energy - especially given the focus on rollout and implementation of systems.
• Ability to simplify processes and create buy-in at all levels.
• Experience of training and creating engaging learning experiences.
• Someone who thrives in a creative and entrepreneurial environment.
• An out-of-the-box thinker, who has a constant eye on potential innovations and new developments within RM, Distribution, and Loyalty that can lead to competitive advantages.
• Additional Information
• What's in it for you.
• Ennismore s values and fast-growing environment.
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity.
• The opportunity to challenge the norm and work in a rewarding environment, building global brands.
• A competitive package.
• Discounts to hotels and restaurants globally.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.

Job type:

Full-time

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Skills:

Compliance, Multitasking, Opera

Job type:

Full-time

• Liaise with all departments to ensure smooth and coordinated operations.
• Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Ensure efficient and professional check-in and check-out experiences.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Manage full-house situations and coordinate guest relocations when necessary.
• Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
• Log and report all security incidents and emergencies; ensure safety procedures are followed.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
• QualificationsPrevious Duty Manager experience, preferably within a hotel environment.
• Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
• Confident and proactive problem-solver with strong conflict resolution abilities.
• Excellent time management and multitasking skills in a fast-paced service environment.
• High attention to detail with a genuine commitment to delivering 5-star service.
• Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Skills:

Energetic, Work Well Under Pressure, English

Job type:

Full-time

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

Skills:

Budgeting, Finance

Job type:

Full-time

• Revenue Optimization: This is the primary function. It involves analyzing market trends, demand patterns, and competitor pricing to determine the optimal pricing strategies for rooms and other revenue-generating areas.
• Responsible for creating accurate forecasts of future demand, which inform budgeting and strategic planning.
• Contribute to the hotel's overall strategic planning by sharing timely accurate data to management and providing insights into revenue trends and opportunities.
• Develop and implement revenue strategies for the hotel.
• Monitor competitor pricing and market trends to adjust strategies.
• Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.
• Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.
• Conduct regular performance reviews and optimize pricing and inventory.
• Mentor, coach and develop junior team members in revenue management practices.
• Collaborate with sales, finance, and front office teams to achieve revenue goals.
• Ensure reservations are well managed and coordinate with the reservations team.
• Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
• Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.
• Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.
• Qualifications A bachelor's degree in fields like Hotel Administration, Business Administration, Finance, Marketing, or a related field is preferred.
• Strong strategic business thinking and orientation.
• Knowledgeable in travel pattern and characteristics of feeder markets.
• Ability to consolidate and analyze large volumes of data in an efficient manner.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

5 years required

Skills:

Budgeting

Job type:

Full-time

• Lead and manage all food and beverage departments including restaurants, bars, room service and banqueting.
• Analyze market trends and competitor offerings to maintain a competitive edge in the local F&B scene.
• Oversee the financial performance of F&B operations including budgeting, forecasting and cost control.
• Qualifications Minimum 3 years relevant experience in Food and Beverage Manager or Director level.
• Bachelor s degree in Hospitality Management, Business Administration or related field.
• Extensive knowledge of food and beverage operations including menu planning, cost control and inventory management.
• Strong financial acumen with experience in budgeting, forecasting and profit optimization.
• Additional Information Enjoy discounted Heartist rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability, including Accor s Revenue Management Academy certification.
• Work with sector-leading IDeaS revenue management platform.

Experience:

5 years required

Skills:

Energetic, Negotiation, Excel, English

Job type:

Full-time

• Answer all incoming calls, emails and chat messages in a friendly, energetic, and efficient manner following the quality guidelines.
• Make hotel reservations, cancellations and modifications of stay.
• Handle objections and be persuasive.
• Assist guests regarding queries on hotel facilities, destinations, and Accor loyalty programme.
• Offering a personalized experience, even more so for overflow hotels.
• Ensure revenue is maximized by up-selling guest rooms and propose cross selling.
• Support the team of Sales agents.
• Monitor daily performance metrics (conversion rates, revenue targets, CSAT).
• Monitor daily agents activity report, agent availability and efficiency (Answer rates, AHT KPI).
• Conduct call monitoring, coaching sessions.
• Motivate the team to achieve and exceed KPIs.
• Assist in onboarding and training new hires.
• Escalate complex customer or operational issues to management when needed.
• Foster a positive, high-performance team culture.
• Creating ad-hocs SOP, speech guidelines, action plans in collaboration with the Support Coach and Quality Manager.
• Native Thai, fluent in English.
• Minimum 3-5 years of call center sales experience.
• Proven track record of exceeding sales targets.
• At least 1-2 years of leadership or supervisory experience preferred.
• Strong coaching and mentoring skills.
• Excellent communication and negotiation skills.
• Ability to analyze performance data and implement improvement strategies.
• Strong problem-solving and decision-making abilities.
• Computer literate in Microsoft Window, powerpoint and excel applications required.
• Very confident, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Highly responsible & reliable.
• Very enthusiastic, outgoing personality, organized and thorough.
• Flexible working hours.
• Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Location: (S-Metro) Metropolis Building, 21th Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.
• Terms: Full time, 5 days/week (working hours from 8am until 9pm).
• Requirement: Shift hours including weekend and public holidays.

Skills:

Procurement, Contracts, Excel

Job type:

Full-time

• Coordinate daily engineering activities, preventive maintenance schedules, and technical requests to ensure all systems operate with precision and reliability.
• Track project timelines, monitor progress, and maintain accountability across engineering initiatives and facility improvements.
• Serve as the central communication hub between Engineering, Operations, Procurement, and other departments, ensuring alignment and clarity on technical matters.
• Liaise with contractors, vendors, and external partners to manage installations, repairs, and system upgrades while maintaining quality standards.
• Maintain comprehensive records, documentation, and reporting systems with meticulous attention to detail, ensuring compliance with safety and operational standards.
• Analyze technical data and operational metrics to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and organize engineering reports, checklists, and compliance documentation for management review.
• Respond promptly to technical requests and operational issues, prioritizing tasks based on urgency and impact.
• Develop and strengthen technical knowledge of building systems, safety protocols and regulatory requirements.
• Foster a collaborative and supportive environment that encourages problem-solving and continuous operational excellence.
• Qualifications A Bachelor s degree in Engineering, Business or a technical field to understand project logic.
• Experience 1-3 years coordinating team schedules, vendor contracts and project documentation.
• Expert proficiency in Excel (data tracking), project (scheduling), and SharePoint (document control).
• Strong attention to detail, a proactive problem-solving mindset, and the ability to communicate clearly between technical and non-technical teams.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Skills:

Sales, Negotiation

Job type:

Full-time

• Develop and implement annual sales plans and marketing strategies to achieve revenue goals.
• Lead, mentor, and supervise the sales team to ensure high performance and professional development.
• Account Management, secure business from corporate, group, leisure, and MICE markets; cultivate relationships with key accounts.
• Analyze competitor activities and market trends to identify new business opportunities and adjust strategies.
• Work with Revenue Management, Marketing, and Operations to align pricing and maximize yield.
• Qualifications Bachelor s degree in Hospitality Management, Business Administration, or a related field.
• Generally 8-10 years of relevant experience in a similar role within international hotel brands.
• Strong leadership, negotiation, communication, and strategic thinking abilities.
• Analytical and strategic mindset, capable of translating market data into actionable growth initiatives.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Experience:

2 years required

Skills:

Contracts, Compliance, Quality Assurance

Job type:

Full-time

• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center.
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
• Submit Overtime and monthly bonus file to Allegiance.
• Team Leadership.
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment.
• Coordinate animation (monthly events) with Team Leader and Director.
• Handle escalated customer complaints and complex cases.
• Performance & Quality Management.
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
• Compliance & Process Improvement.
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
• Bachelor s degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2-3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written).
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
• Preferred Qualifications.
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards.