Skills:

Procurement, Contracts, Excel

Job type:

Full-time

• Coordinate daily engineering activities, preventive maintenance schedules, and technical requests to ensure all systems operate with precision and reliability.
• Track project timelines, monitor progress, and maintain accountability across engineering initiatives and facility improvements.
• Serve as the central communication hub between Engineering, Operations, Procurement, and other departments, ensuring alignment and clarity on technical matters.
• Liaise with contractors, vendors, and external partners to manage installations, repairs, and system upgrades while maintaining quality standards.
• Maintain comprehensive records, documentation, and reporting systems with meticulous attention to detail, ensuring compliance with safety and operational standards.
• Analyze technical data and operational metrics to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and organize engineering reports, checklists, and compliance documentation for management review.
• Respond promptly to technical requests and operational issues, prioritizing tasks based on urgency and impact.
• Develop and strengthen technical knowledge of building systems, safety protocols and regulatory requirements.
• Foster a collaborative and supportive environment that encourages problem-solving and continuous operational excellence.
• Qualifications A Bachelor s degree in Engineering, Business or a technical field to understand project logic.
• Experience 1-3 years coordinating team schedules, vendor contracts and project documentation.
• Expert proficiency in Excel (data tracking), project (scheduling), and SharePoint (document control).
• Strong attention to detail, a proactive problem-solving mindset, and the ability to communicate clearly between technical and non-technical teams.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Oversee daily engineering operations, including HVAC, electrical, plumbing, kitchen equipment, Laundry Machine and building systems.
• Prepare and manage the engineering department budget (CAPEX & OPEX).
• Ensure full compliance with local regulations, fire safety, and environmental standards.
• QualificationsBachelor s degree in Engineering.
• Minimum 8-10 years of engineering experience, with at least 3-5 years in a leadership role within hospitality or large facilities.
• Strong track record in compliance audits (safety, brand standards, government inspections).
• Additional Information
• Competencies.
• Strong leadership, interpersonal and training skills.
• Good communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Experience:

5 years required

Skills:

DevOps, Product Design, Automation, English

Job type:

Full-time

• Ensure Availability & Reliability: Maintain highly available and resilient cloud infrastructure, meeting agreed SLO targets.
• Monitoring & Alerting: configure, and optimize monitoring solutions to detect anomalies early and maintain system health.
• Performance Optimization: Analyze and tune system performance, networking, and workloads to improve efficiency and reduce operational costs.
• Incident Response & Change Request: Respond to infrastructure incidents, perform root cause analysis, and implement permanent preventative solutions. Perform change request.
• Collaboration with DevOps & Development Teams: Partner with ACP Platform teams, contribute to product design, and provide operation feedback to ensure seamless service delivery and support operations.
• Disaster Recovery & Resilience Engineering: Lead and ensure backup, replication, and failover plans across AWS regions for business continuity are well maintain and tested.
• Postmortem & Continuous Improvement: Document incidents, update runbooks, and improve processes based on lessons learned.
• Automation: Build self-healing systems and automated remediation workflows to reduce manual intervention.
• Capacity Planning: Forecast and optimize AWS resources to handle traffic spikes using Auto Scaling and Load Balancing.
• Security & Compliance: Follow security best practice and compliance with Accor security standards.
• Infrastructure-as-Code (IaC): maintain IaC using tools Terraform, CloudFormation, or AWS CDK to deploy and manage AWS resources.
• Qualifications Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in cloud operations, and 2+ years in SRE role is mandatory.
• AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or similar certifications is preferred.
• Fluent in English communication.
• Strong knowledge of cloud platforms (AWS) and services.
• Proficient in cloud monitoring and observability tools.
• Excellent problem-solving and analytical.
• Excellent communication and teamwork skills.
• Familiar with CI/CD, Terraform and Git.
• Solid understanding of container orchestration Kubernetes or EKS.
• Strong focus on optimizing system efficiency and cloud costs.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Skills:

Budgeting, Finance

Job type:

Full-time

• Revenue Optimization: This is the primary function. It involves analyzing market trends, demand patterns, and competitor pricing to determine the optimal pricing strategies for rooms and other revenue-generating areas.
• Responsible for creating accurate forecasts of future demand, which inform budgeting and strategic planning.
• Contribute to the hotel's overall strategic planning by sharing timely accurate data to management and providing insights into revenue trends and opportunities.
• Develop and implement revenue strategies for the hotel.
• Monitor competitor pricing and market trends to adjust strategies.
• Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.
• Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.
• Conduct regular performance reviews and optimize pricing and inventory.
• Mentor, coach and develop junior team members in revenue management practices.
• Collaborate with sales, finance, and front office teams to achieve revenue goals.
• Ensure reservations are well managed and coordinate with the reservations team.
• Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
• Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.
• Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.
• Qualifications A bachelor's degree in fields like Hotel Administration, Business Administration, Finance, Marketing, or a related field is preferred.
• Strong strategic business thinking and orientation.
• Knowledgeable in travel pattern and characteristics of feeder markets.
• Ability to consolidate and analyze large volumes of data in an efficient manner.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

5 years required

Skills:

Java, node.js, Kubernetes, English

Job type:

Full-time

• Lead and mentor: Lead a team of DevOps Engineers in an Agile framework, guiding peers and fostering a culture of learning and collaboration.
• Roadmap & stakeholder management: Build the technical, product and services roadmap with Product Owners and Managers; gather stakeholder needs and propose technical solutions that balance business value, reliability and cost.
• Architectural design & implementation: Design and engineer technical solutions and products at an architectural level (CI/CD pipelines, infrastructure as code, micro se ...
• Platform development & observability: Develop and enhance the Software Factory platform by automating deployment, monitoring and maintenance of applications and infrastructure on AWS (EKS, ECS Fargate, RDS, NLB/ALB, Lambda, ElastiCache, OpenSearch, IAM, SSM Agent) and Kubernetes. Embed observability and transparency using tools like Prometheus, Grafana, nginx ingress and fluentd.
• Coaching & training: Assist and train project teams in setting up CI/CD chains and DevSecOps practices; support up skilling of the DevOps team and broader development teams.
• Standards & governance: Define and validate standards and practices for DevOps, including software craftsmanship, cloud cost management (FinOps), security (OWASP Top 10, PCI DSS) and compliance.
• Innovation & improvement: Innovate by proposing new ideas, demonstrating initiative and staying up to date on DevOps and cloud technologies for an optimal user experience.
• Incident & support: Identify, troubleshoot and resolve issues in the production environment and support project teams in overcoming technical hurdles.
• Qualifications Bachelor s or Master s degree in Computer Science or Engineering.
• Minimum 10 years of experience in roles such as DevOps or Cloud Engineer, including at least 5 years in DevOps leadership.
• Experience working in an Agile framework.
• AWS Certified Solutions Architect - Associate (required).
• Certified Kubernetes Application Developer CKAD (optional but beneficial).
• GitLab DevOps Professional certification (optional).
• Technical authority & best practices.
• CI/CD & IaC mastery.
• Cloud & orchestration expertise.
• Understand micro services and serverless architectures, monitoring solutions while adhering to OWASP Top 10 and PCI DSS security frameworks.
• Supporting toolchain: Familiar with SonarQube, Nexus, Checkmarx, Neoload, SoapUI, Jira/Confluence, and ServiceNow.
• Excellent communicator, negotiates, and coaches effectively; fluent in English.
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Experience:

5 years required

Skills:

Energetic, Negotiation, Excel, English

Job type:

Full-time

• Answer all incoming calls, emails and chat messages in a friendly, energetic, and efficient manner following the quality guidelines.
• Make hotel reservations, cancellations and modifications of stay.
• Handle objections and be persuasive.
• Assist guests regarding queries on hotel facilities, destinations, and Accor loyalty programme.
• Offering a personalized experience, even more so for overflow hotels.
• Ensure revenue is maximized by up-selling guest rooms and propose cross selling.
• Support the team of Sales agents.
• Monitor daily performance metrics (conversion rates, revenue targets, CSAT).
• Monitor daily agents activity report, agent availability and efficiency (Answer rates, AHT KPI).
• Conduct call monitoring, coaching sessions.
• Motivate the team to achieve and exceed KPIs.
• Assist in onboarding and training new hires.
• Escalate complex customer or operational issues to management when needed.
• Foster a positive, high-performance team culture.
• Creating ad-hocs SOP, speech guidelines, action plans in collaboration with the Support Coach and Quality Manager.
• Native Thai, fluent in English.
• Minimum 3-5 years of call center sales experience.
• Proven track record of exceeding sales targets.
• At least 1-2 years of leadership or supervisory experience preferred.
• Strong coaching and mentoring skills.
• Excellent communication and negotiation skills.
• Ability to analyze performance data and implement improvement strategies.
• Strong problem-solving and decision-making abilities.
• Computer literate in Microsoft Window, powerpoint and excel applications required.
• Very confident, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Highly responsible & reliable.
• Very enthusiastic, outgoing personality, organized and thorough.
• Flexible working hours.
• Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Location: (S-Metro) Metropolis Building, 21th Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.
• Terms: Full time, 5 days/week (working hours from 8am until 9pm).
• Requirement: Shift hours including weekend and public holidays.

Experience:

3 years required

Skills:

Microsoft Office, Excel, Compliance, English

Job type:

Full-time

• Coordinate onboarding activities and orientation programs for new employees.
• Facilitate induction and training sessions for new team members.
• Support the implementation of training calendars and learning initiatives.
• Coordinate training logistics, attendance tracking, and training records.
• Assist in developing training materials, presentations, and learning content.
• Monitor employee training completion and follow up on mandatory learning requirements.
• Learning & Development.
• Support operations teams through coaching and employee development initiatives.
• Identify training needs in collaboration with department leaders and managers.
• Assist in developing learning programs that improve employee capability and performance.
• Facilitate engaging classroom or virtual training sessions when required.
• Evaluate training effectiveness and provide recommendations for improvement.
• Promote a positive learning culture across the organization.
• Business & Stakeholder Support.
• Work closely with managers and department leaders to support business objectives.
• Provide guidance and support regarding training and development processes.
• Maintain effective communication with internal stakeholders and employees.
• Support HR projects and other People & Culture initiatives as assigned.
• Skills & Knowledge.
• Learning & development principles.
• Training facilitation techniques.
• Coaching techniques.
• Performance management support.
• Microsoft Office (Word, Excel, PowerPoint).
• HRIS and learning platforms.
• Education & Experience.
• Bachelor s degree in Human Resources, Business Administration, Psychology, or related field.
• Minimum 3 years of experience in Learning & Development, Training Coordination, or Human Resources.
• Experience facilitating training sessions is preferred.
• Experience supporting operational teams is an advantage.
• Good command in English communication skills.
• Additional Information
• Employee Benefits & Perks.
• Comprehensive Group Health Insurance Coverage.
• Dental Benefit of THB 3,000 annually.
• Exclusive Accor Plus Membership with special privileges on accommodation and dining across the Asia-Pacific region.
• Heartist Card granting employee discounts at participating Accor properties worldwide.
• Annual Leave starting at 7 days and increasing with tenure, up to 12 days per year.
• 19 Public Holidays per year.
• Additional Leave Entitlements in compliance with labor regulations.
• Birthday Gift Voucher to celebrate your special occasion.
• Annual Staff Celebration Party to recognize and enjoy milestones together.

Experience:

2 years required

Skills:

Compliance, Multitasking, Opera

Job type:

Full-time

• Liaise with all departments to ensure smooth and coordinated operations.
• Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Ensure efficient and professional check-in and check-out experiences.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Manage full-house situations and coordinate guest relocations when necessary.
• Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
• Log and report all security incidents and emergencies; ensure safety procedures are followed.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
• QualificationsPrevious Duty Manager experience, preferably within a hotel environment.
• Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
• Confident and proactive problem-solver with strong conflict resolution abilities.
• Excellent time management and multitasking skills in a fast-paced service environment.
• High attention to detail with a genuine commitment to delivering 5-star service.
• Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

Skills:

Opera, English

Job type:

Full-time

• Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
• Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
• Resolve guest concerns promptly and professionally, escalating issues where necessary.
• Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
• Train, coach, and motivate team members to uphold Mövenpick service standards.
• Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
• Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
• Support the implementation of loyalty programs and guest engagement initiatives.
• Qualifications Previous experience in a Front Office or Guest Services supervisory role within a hotel environment.
• Fluent in Thai and proficient in English (additional languages an advantage).
• Strong leadership, interpersonal, and communication skills.
• Knowledge of Opera or similar PMS preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Positive, service-minded attitude with a focus on guest satisfaction and team development.
• Commitment to Mövenpick BDMS Wellness Resort Bangkok s Sleep Well, Eat Well, Meet Well, Live Well standards.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Oversee and direct all hotel operations to maximize profitability while ensuring an exceptional and memorable Guest Experience in line with Accor standards.
• Identify, lead, and implement strategic performance drivers to optimize commercial results, strengthen market positioning, and attract both international and domestic travelers.
• Foster a performance-driven and HEARTIST-centric culture, ensuring alignment with the business objectives of key stakeholders, including guests, employees, owners and A ...
• QualificationsA minimum of 3 - 5 years of experience as a General Manager in a premium or midscale city hotel, ideally within Asia.
• Proven ability to drive a dynamic team with an enabling and collaborative leadership style.
• Strong business and commercial acumen, with demonstrated success in driving topline performance, optimizing GOP and delivering on Brand and operational KPIs.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
• Demonstrated commitment to creating a positive, engaged team culture that supports a guest experience.
• Experience in building positive and collaborative owner partnerships, focused on long-term value creation and performance optimization.
• Fluency in English (spoken and written); additional languages within the region are an advantage.
• Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate.
• Social Responsibility and Environmental, Social and Governance (ESG) activities.

Skills:

Industry trends, Microsoft Office

Job type:

Full-time

• Conduct comprehensive training needs analyses across all departments.
• Develop and implement innovative learning strategies and programs that align with our organizational goals.
• Collaborate with department heads to create tailored training plans and learning activities.
• Support and develop departmental trainers, providing ongoing coaching and guidance.
• Maintain an up-to-date training calendar to maximize learning resources and opportunities.
• Introduce and manage cutting-edge learning solutions, including e-learning and blended learning approaches.
• Foster a culture of continuous improvement and employee engagement.
• Ensure global brand and culture initiatives are seamlessly integrated into the hotel's operations.
• Administer and leverage core learning resources, such as our Learning Management System.
• Certify hotel trainers and facilitators to deliver various programs effectively.
• Stay abreast of industry trends and best practices in learning and development.
• Adapt training programs to suit the unique needs of a hotel environment.
• Qualifications Bachelor's degree in Human Resources, Education, Business Administration or a related field.
• Proven experience in a similar learning and development role, preferably in the hospitality industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office suite and familiarity with Learning Management Systems (LMS).
• Excellent communication and presentation skills with the ability to engage diverse audiences.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with a passion for employee development.
• Innovative thinker with the ability to introduce creative learning solutions.
• Detail-oriented with a keen eye for quality and consistency.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

Job type:

Full-time

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.