เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Planning, Executing and Evaluating online marketing strategy.
• Select strategy and manage budget for field marketing programs, events, lead generation, and other revenue marketing programs.
• Create direction and content to build up brand awareness via digital platforms to present brand image.
• Leading the team responsible for creating and optimizing campaigns that drive engagement, awareness, and performance.
• Bachelor's or master s degree in related fields.
• At least 5 Years experiences in digital marketing or communications Facebook, Line, Instagram, TikTok, e-commerce.
• Able to coordinate across many teams and perform in a dynamic environment.
• Catch up with online & marketing trends.
• Able to work under pressure and flexible in working basis.
• Collaborative with other involved teams.
• Working: Monday - Friday Time 9.00-18.00 / Saturday work from home.
• Location: Siam Piwat (Siam Discovery).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• manage and control plan strategy for all social media platform
• researching and developing marketing opportunities and planning and implementing new sales plans.
• increase brand awareness by observing the market, competitors, and industry trends.
• maintain customer relations.
• Prepares and completes marketing action plan for both online and offline.
• Promoting the company's existing brands and introducing new products to the market.
• meets marketing and sales financial objectives by forecasting requirements and preparing annual budgets.
• identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Communicates job expectations by planning, monitoring, and reviewing job contributions.
• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities.
• A bachelor's degree in marketing, business administration, or related field.
• 3-5 years experience in marketing or sales.
• experience in manager level at least 2 years
• Passionate in fashion
• Energetic, good leadership skills, self-motivated, result oriented and creative thinker.
• good analytic skills and understand the digital marketing and trends.
• Office at Siam Piwat (Siam Discovery) Mon - Sat 9.00-18.00.

ทักษะ:

Risk Management, Compliance, Automation, English, Thai

ประเภทงาน:

งานประจำ

• Work with the business and management to identify new process improvement opportunities in the areas of quality, performance, and operational excellence.
• Construct technological business cases and value propositions that justify business needs and benefits.
• Project Management and Change managementEvaluate and recommend systems and process enhancements to improve business quality, continuity, and productivity.
• Coordinate a change management for the initiative among local IT (for systems) and business (for processes) in order to deliver the corporate solution projects.
• Collaborate with key stakeholders to ensure expectations are in line with project goals and meet business objectives.
• Hands-on participation in SIT and UAT test case development and verification with stakeholders.
• Track the project's progress against the project plan and collectively adjust the project plan to ensure effective completion based on defined project success measures.
• Report to stakeholders, sponsors and IT management the status of the project.
• Drive issue resolution through issue and risk management. Escalate issues to the decision-making body as appropriate.
• Be local point of contact for regional and global counterparts regarding corporate solutions related.
• Provide local insight and manage the execution of projects, ensure the quality of delivery.
• Analyze existing workflows, perform benchmark gap analysis, and assist in the design to transform workflows.
• Vendor Management, BudgetaryEnsure deployment and delivery time frames are met.
• Ensure vendor contract compliance.
• Monitor and ensure appropriate service levels from vendors are met.
• Manage and monitor budget as required.
• ROLE SPECIFICATIONS:
• Academic / Professional QualificationsUndergraduate Degrees in Engineering, Computer Science, Information Technology, or related field.
• ITIL, Lean Six Sigma, PMP or any project methodology is a plus, but not necessary.
• Work ExperienceAt least 5+ years hands on experience in Backoffice solution with successful implementation references.
• Experienced in process improvement and automation e.g. power platform, RPA, etc.
• Experienced in rolling out project life cycles involving multiple internal/ external and local/ global teams, vendors, consultants and stakeholders.
• Experienced in planning and operations for corporate domains e.g. ERP, WMS, POS, BI, HR systems that required vendor management, project management, change management, and process improvement.
• Working as a consultant for a recognized firm, or retail industry is a plus.
• Required CompetenciesProficiency in spoken and written English and Thai.
• Solid project management experience with collaborative attitude to drive projects through critical milestones.
• Business Analytical ability with problem-solving skill and strong attention to details.
• Effective communication and interpersonal skills.
• Strong sense of urgency and ownership.
• Organized, self-motivated, enthusiastic and proven rapid learning capability.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ทักษะ:

Excel, Power BI, SQL, English, Thai

ประเภทงาน:

งานประจำ

• Create detailed Range Architech (RA) - by category, by product type, by month, by price cluster - for Thailand using 3 years historical analysis and inputs, Global and APAC BU Strategy.
• Define total RA - inline and exclusives at channels and Key Account level.
• Collect bottom up Seasonal, Quarterly, and Monthly RA and consolidate by Category & Channel.
• Create Seasonal, Quarterly, and Monthly Top-Down RA through 3 years historical analysis by Category & Channel.
• Track and analyze sell-through data to ensure fact-based decision making for CTC.
• Own, Track, Analyze and Report Market range overlap.
• Analyze pricing and support price harmonization with fact base input to category planning.
• Provide feedback / input to CTC team on current and future range structure.
• Combine/validate category assortment plans from CTC category planning, and finalize into a holistic, full wholesale store formats including BLR assortment plan (width only).
• Sense-check, feedback and confirm the final output of each wholesale store format against brand and commercial objectives (product type, launch flow, marketing calendar, mandatory range, retail space, consumer journey, etc.).
• Output all merchandising boards for all formats with a special focus on Global Key Accounts.
• Handover assortment plans to VM Prep for output of VM renderings and wholesale Channel for store level planning and depth completion.
• Deliver category assortment plan presentations at Seasonal Sales Summit and provide material and support for Sales Training, Account Pre-lines, Trade Meeting.
• Sample merchandising / Management together with CTC Category and VM for Sales Training, Account Pre-lines, Trade Meeting.
• Sell-In & Sell-Through tracking & analysis.
• Requisite Education and Experience / Minimum Qualifications5 years' experience in range management/product, marketing, sales/retail required. Regional experience preferred.
• Good communication skill in English & Thai, both written and verbal with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Proficient in Ms. Excel, Presentation skill and communications skills.
• More than 2 years' experience in data analysis, MIS, or business reporting. Retail business knowledge is an advantage.
• Understanding Database Concepts, procedure and excellent in data analytic tools (e.g. Excel, Access, Power BI, SQL, VBA, etc.).
• Using tools to extract & analyse data (especially SQL, Excel Macro, etc.).
• Accuracy and attention to detail.
• Analytical and conceptual thinking skills.
• Extensive knowledge of financial planning, budgeting, forecasting and target setting.
• Passion for data-driven continuous quality improvement and organizational change.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: Manager, Assortment Planning, Thailand BRAND: adidas LOCATION: Bangkok TEAM: Marketing & Communications STATE: 10 COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 472651 DATE: Mar 2, 2023

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, IDL

ประเภทงาน:

งานประจำ

• Facilitate the monthly Integrated Business Plan (IBP) to ensure the accuracy of the demand planning forecast.
• Drive the IBP process to ensure the close alignment with strategic plan, accuracy and timely communication & submission of the demand plan.
• Lead the regular communication with Sales & Marketing to capture business changes affecting the demand plan, closely collaborate with buying team to ensure the volume and value (Net Sales) is aligned with strategic plan.
• Facilitate gap closing activities with respect to channels and categories and consider gap closing activities in Demand Plan.
• Assume the role of Key User for IP tool (IBP submission tool), provide training to country end users and trouble shoot issues to APAC or global team.
• OTB, BUY & INVENTORYOwns OTB and BUY sign off process and timeline, in alignment with APAC & SCM timelines.
• Facilitates OTB and BUY sign off meetings with cross functional teams, validate key assumptions and identify demand risks in view of delivering sales plan or inventory targets.
• Acts as gatekeeper for channel OTB spending, provide transparency to management team for decision making.
• Be owner of inventory projection, keep track of inventory KPIs (inventory value, inventory days lasting), provide regular updates to business team to drive healthy inventory levels and achieve IDL target, reduce excess and support business growth. Identify risk and supports mitigation plan.
• REPORTING AND PROCESSDevelops routine and ad-hoc demand related reports or dashboards for management team.
• Leads report standardization and enhancement in line with market and global best practice.
• Drives continuous demand planning process efficiency improvement.
• Develops a proactive communication culture between demand planning and all other stakeholders.
• Supports local or global demand planning relevant projects.
• COMMERCIAL FINANCEAct as a business partner by producing solid plan, in-depth analyzing on the business performance, controlling and tracking channel P&L versus budget as well as supporting on any other day-to-day operation issues to Management, Business Unit head and Sales team for their decision-making and setting sales strategy to achieve target and improve in profitability.
• Provide commercial insight and support business growth to cross-function teams through evaluation of P&L, outlook projection, strategic plan, key business drivers, and identifying risks and opportunities as well as optimization of inventory level in sell-in, off-take stock.
• Deep-dive analysis for sales, margin, marketing and overhead spending including investment for action taken.
• Embed a culture and way of working across the Channel through using and developing analysis tools to ensure effectively and efficiently managing on channel P&L.
• Operational execution of aspects of Finance strategy relevant to the role.
• Professional background/ Experience:Demand planning experience for minimum of 5-6 years in sporting goods or retail industries Category know how - products, ranges, market trends Strong analytical mind set - detail and numbers oriented Good english communication (written and spoken) Strong influencing, negotiation and presentation skills to APAC and country leadership team, sales team and other stakeholdersAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: Manager, Demand Planning & Commercial Finance BRAND: adidas LOCATION: Bangkok TEAM: Accounting & Finance STATE: 10 COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 492958 DATE: Mar 12, 2023

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Flash, Thai, English

ประเภทงาน:

งานประจำ

• Work with the Boutique team to achieve the monthly Timepieces & Fine Jewelry targets Provide qualitative feedbacks regularly to Boutique Manager and Product Manager on collection performance and product quality issue.
• Work with Boutique Manager and Product Manager to push challenging items and share with team and/or by liaising with merchandising team or boutique management to increase focus and visibility.
• Uphold Ready-to-wear environment Partner with boutique Visual Merchandiser team on l ...
• Proactive in working with merchandising team on mid /season end stock consolidation.
• Advise Assistant Boutique Manager to ensure tidiness on Timepieces & Fine Jewelry area at all-time both front and back of house in order to increase visibility.
• Coordinate with stock team on stock requests and proactive in sharing stock or offer transfers between boutiques.
• Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge.
• Client Understanding & Customer Service Be our brand ambassador and transmit our brand values and culture to clients.
• Develop strong, lasting relationships with clients and build emotional connections with them.
• Ensure all Customer service and after-sales requests are handled according to guidelines.
• Training Conduct in-store flash training and information update for new launches.
• Coach, share and demonstrate market knowledge in fashion, watches & fine jewelry to team.
• Orientate new staff on Timepieces & Fine Jewelry category.
• Qualifications Minimum 3 years of sales experience (Luxury Retail background a plus).
• Experience working with international Watch & Fine Jewelry brands.
• Experience of handling high profile clientele.
• Strong knowledge of Watch & Fine Jewelry collections (including technical knowledge) including Basic Alteration skills.
• Knowledge of Watch & Fine Jewelry competition environment & trends.
• Well Groomed - High level of Sophistication & Refinement.
• Excellent communication skills (Thai + English).
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประเภทงาน:

งานประจำ

• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าต้องตระหนักถึงหลักพื้นฐานของการปรับเปลี่ยนเสื้อผ้าของชาเนลและเสน่ห์ความงามของเสื้อผ้าเดิม/ซิลลูเอทของเสื้อผ้าที่จะแก้ไข.
• ปรับเปลี่ยนเสื้อผ้าตามรายละเอียดเฉพาะของลูกค้าเพื่อให้พอดีเหมาะสม และนำหลักการออกแบบ โครงสร้าง และสไตล์ของเสื้อผ้ามาปรับใช้อย่างเหมาะสม นั่นคือ.
• ซ่อมแซมหรือเปลี่ยนบางส่วนของเสื้อผ้าที่มีจุดบกพร่อง เช่น กระเป๋า ซิป ส่วนที่ติดเข้าด้วยกัน กระดุม ข้อมือเสื้อและซับใน.
• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าจะต้องทำการวัดตัวลูกค้าและทำการกลัดหมุด/ลองเสื้อให้ลูกค้า ถ้าเจ้าหน้าที่ดูแลด้านเสื้อผ้าไม่ว่าง.
• มีทัศนคติที่เป็นมืออาชีพเสมอ.
• มีส่วนร่วมในผลการปฏิบัติงานเชิงคุณภาพของเวิร์กช็อปและบูติค ทำการปรับเปลี่ยนเสื้อผ้าภายในระยะเวลาเตรียมการที่มี.
• ดูแลรักษาอุปกรณ์/เครื่องมือที่ใช้ในการปรับเปลี่ยนเสื้อผ้าและแจ้งเตือนเกี่ยวกับวัสดุอุปกรณ์.
• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าจะเข้าร่วมในการประชุมและการฝึกอบรมที่สำคัญทั้งหมดของบูติค โดยเฉพาะเมื่อเกี่ยวข้องกับแฟชั่นเสื้อผ้า (RTW).
• เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าอาจได้รับการขอให้อธิบายเกี่ยวกับงานปรับเปลี่ยนเสื้อผ้าที่ทำเสร็จแล้วให้แก่ FA.
• เข้าใจถึงธุรกิจค้าปลีกและการปฏิบัติงานและขั้นตอนการค้าปลีกพื้นฐานของบูติค.
• รวบรวมเอกสาร (เช่น แบบฟอร์มการปรับเปลี่ยนเสื้อผ้า) ขั้นตอนดำเนินการ ตารางเวลา การวางแผน และการคาดหมายเกี่ยวกับคำขอ.
• เคารพและทำงานร่วมกับส่วนปฏิบัติงานสนับสนุนได้อย่างราบรื่น.
• ส่งเสริมการทำงานเป็นทีม สามารถยกระดับและทำงานร่วมกับบทบาทหน้าที่ต่างๆ ทั้งหมดในบูติคและเวิร์กช็อป (เจ้าหน้าที่ดูแลด้านเสื้อผ้า, FA, ผู้เชี่ยวชาญด้านสไตล์, หัวหน้าบูติค, DHOB ฯลฯ).
• พยายามสอบถามและยอมรับความเห็นติชมโดยเปิดใจกว้าง.
• ทำงานร่วมกับเจ้าหน้าที่ดูแลด้านเสื้อผ้าอย่างใกล้ชิดในทุกขั้นตอนของการปรับเปลี่ยนเสื้อผ้า.
• แลกเปลี่ยนคำแนะนำกับเจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้า/เจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าฝึกหัดในทีม.
• ช่วยเหลือเพื่อแบ่งเบาภาระงานของเจ้าหน้าที่ปรับเปลี่ยนเสื้อผ้าคนอื่นๆ ในกรณีที่มีงานมาก.
• แสดงความอ่อนน้อมถ่อมตนและเต็มใจที่จะเรียนรู้และทำงานร่วมกับผู้อื่น.
• คุณวุฒิด้านการศึกษา/วิชาชีพ โดยเคยได้รับการฝึกอบรมอย่างเป็นทางการด้านเสื้อผ้าและการออกแบบแฟชั่น หรือเป็นพนักงานฝึกหัดในแผนกตัดเย็บหรือแผนกอื่นที่คล้ายกัน.
• ประสบการณ์การทำงาน มีประสบการณ์เกี่ยวกับการตัดเย็บเสื้อผ้าเป็นเวลา 5 ปี (ถ้าเคยทำงานในธุรกิจแฟชั่นต่างประเทศ ก็จะยิ่งดี).
• CHANEL ให้ความสำคัญกับการสร้างวัฒนธรรมอันเป็นหนึ่งเดียวกัน ซึ่งจะช่วยส่งเสริมการพัฒนาตนเอง อันมีส่วนทำให้เกิดความก้าวหน้าร่วมกันในที่สุด และเราก็เชื่อว่าเอกลักษณ์ของแต่ละคนจะช่วยส่งเสริมความหลากหลาย การเติมเต็มซึ่งกันและกัน และประสิทธิภาพให้กับทีมของเรา เราจึงขอเชิญชวนให้คุณมาร่วมเป็นส่วนหนึ่งกับเรา เนื่องจากเราพร้อมให้คุณค่ากับทัศนคติ ประสบการณ์ และศักยภาพที่คุณจะนำมาสู่ CHANEL

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, English, Thai

ประเภทงาน:

งานประจำ

• Work closely with Client Strategy Manager to initiate and support all clients related activities such as client profiling, client activities, Birthday & seasonal campaign, etc.
• Work closely with Client Engagement role at Boutique level to ensure smooth and well execution of all campaigns/ projects, including activation related to business objectives.
• Ensure understanding and implementation of CHANEL CRM strategy among all stakeholder ...
• Marketing Planning & reports Work closely with Marketing Manager and Client Strategy Manager in developing Client Engagement plan.
• Track and update results as well as qualitative feedback of all marketing activities.
• Tracking and reporting of competitors' data.
• Budget Management Support on Marketing department PO creation and ensure all invoice are submitted for payment in timely manner.
• Plan marketing budget according to marketing calendar agreed with Marketing Manager and Client Strategy Manager.
• Systematically manage and track the monthly spending and be able to anticipate the gap between plan and actual.
• Academic / Professional Qualifications University degree.
• Mature and responsible.
• 3 years experience in retail business.
• Highly motivated and self driven.
• Strong communication skills in English and Thai.
• Good command of Microsoft Office.
• Have passion for luxury retail.
• Attention to detail and accuracy.
• Possess positive outlook.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teamwork

ประเภทงาน:

งานประจำ

• Deliver exceptional Customer Service to customers in line with CHANEL standards.
• Ensure all Customer service and after-sales requests are handled according to guidelines.
• Build long term relationship with customer on professional manner.
• Image & Merchandising Ensure own grooming is in line with the CHANEL image.
• Maintain window and boutique displays to reflect the essence of the seasonal collection.
• Work with Visual Merchandiser to ensure front of house merchandise are arranged in accordance to CHANEL display guidelines.
• Sales Achievement Strive to achieve sales targets without compromising service excellence.
• Track sales on a daily/weekly/monthly basis to ensure own targets are met.
• Monitor quota on all categories of product before closing the sales with client.
• Operations Adhere and carefully follow the Boutique Operations Manual.
• Follow procedures to prevent theft / fraud in the boutique and prevent security breaches.
• Ensure assigned tasks by the immediate Supervisor are completed timely and orderly, e.g. stock-take accuracy, stock preparation, monthly stock counting, stock arrangement, cleanliness of back of house, After Sales process.
• Teamwork Actively participate in regular meetings to optimize teamwork and initiatives (morning briefings, monthly meetings, training).
• Share knowledge, market intelligence and information with team members to help build a high-performance team.
• Show drive & initiative to support team members at work when needed.
• Ensure there is a clear and transparent communication with all team members.
• Academic / Professional Qualifications Minimum Bachelor degree (any field)
• Work Experience Minimum 2 years of retail experience (preferable) especially in luxury fashion is a plus or minimum 2 years of service industries
• Required Competencies Passionate about Fashion.
• Highly motivated and fast-learner.
• Excellent customer service and selling skills with natural gesture.
• Well groomed, with a pleasant and dynamic personality.
• Good interpersonal and communication skills.
• Good team player.
• Disciplined and honest.
• Able to withstand retail working hours and work on weekends and public holidays.
• Key Interactions:
• Internal Fashion HQ.
• Warehouse team.
• Trainer.
• External Customers.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ทักษะ:

Teamwork

ประเภทงาน:

งานประจำ

• Proactively participates in the operation process of the Alteration workshop.
• Sets yearly goals and monthly targets for the workshop with HOB and / or Alteration Development Manager.
• Organizes the teamwork and allocates tasks based on Alterationists' strengths.
• Checks the quality and validates all in-house and outsourced alteration before return to clients.
• Ensures that the alteration schedule is properly monitored according to plan.
• In case of a delay, alerts the boutique team for them to communicate with the client timely.
• Participates in sourcing external workshops when required and liaise with them.
• Plans replacement and new order of tools and equipment and budget planning.
• Participates to all the boutique key meetings and trainings.
• Ensures liaison between Alteration Team and selling / boutique team.
• Manages the Alteration team and talents development Identifies talent needs for the workshop and participates in recruitment.
• Accompanies each team member in their individual development path (with RLDP and / or Alteration development manager).
• Identifies strengths and area of improvements and leverage them.
• Co-leads local Alteration trainings with Alteration Development Manager or Learning team.
• Animates Alteration meetings or workshops to communicate on alteration related topics.
• Explains work to be done to each team member, guide them in their work if needed and gives regular feedback.
• Sets individual yearly goals and monthly targets with HOB and follow-up with each team member on regular basis.
• Establishes a relationship of trust with her / his team.
• Inspires teamwork, plays a role model in Alteration and infuses the values of the house.
• Ensures or provides her (him)self the ultimate perfect fit experience based upon clients' request Guides Fitting specialists to ensure the ultimate perfect fit experience in own boutique.
• Has strong client centric mindset.
• Has good presence on the floor.
• Strongly partners with FAs and Style Advisors / Style Expert all along the RTW journey.
• Accompanies the overall RTW journey from the preparation of the appointment (for known clients only) or from the fitting phase upon FA's request (for other clients) until the decision making and the pick-up of the altered piece:
• Participates in the pre-appointment preparation with FA (to provide the possible alteration recommendations based on selected pieces and client morphology) for known clients only.
• Observes the fitting of the garment on client and listens to FA and client's comments.
• Makes a quick diagnostic to improve fitting considering clients' body morphology and preferences as well as garments specifics while protecting the style of Chanel and the original silhouette.
• Provides an ultimate alteration service according to the Chanel guidelines by artfully positioning the pins to show the client at her most alluring and perfecting the silhouette of the client and in the respect of the Clients' Service Values.
• Builds confidence with clients and helps to anticipate the final fit through advises, explanations and reassurance.
• Records technical details on alteration form or system.
• Estimates lead time and communicates to DHOB, FA or directly to client.
• Is present during the pick-up or final fitting and ensures the fit is right on the client.
• Ensures efficiency and communication between the boutiques' workshops and the centralized workshop Understands the different operations and features of each workshop.
• Understands clients' expectations regarding alteration and work to meet or exceed them.
• Ensures timely communications and liaison between Alteration Team (both boutique and centralized workshop) and selling / boutique team.
• Manages the workflow between the different boutiques and the centralized workshop to achieve efficiency.
• Supervises other boutiques' workshops and teams in the absence of other Boutiques' Alteration Lead.
• Supports complex Alteration on need basis At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประเภทงาน:

งานประจำ

• Act as an internal boutique learning specialist and supports boutique staff in their learning journey and growth in the workplace.
• Customize learning solutions and individualized coaching methods.
• Be the Fashion Advisors' trusted "go-to" advisor in Learning and Development.
• To engage and develop the boutique sales force and transmit brand values to inspire them to provide exceptional client experience, as well as to enjoy, learn and grow whilst doing so.
• To facilitate in-boutique training, learning solutions (including digital ones) and field coaching and follow-up.
• Partner with Head of Boutique to strategize and develop a comprehensive people development plan to plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives.
• To ensure and measure learning and coaching effectiveness in order to achieve learning and business objectives.
• Onboard new hires in the boutique.
• Proactively provide new people intelligence or pulse of the retail teams to the leadership team.
• Qualifications Minimum bachelor's degree (any field).
• At least 3 years' work experience in a coaching/training/mentoring/learning & development/ training in Fashion related business.
• Excellent interpersonal and coaching skills.
• Strong passion for people development and client service excellence.
• Strong presentation and communication skills.
• High energy level, ability to exercise assertiveness when required.
• Organized and able to work independently with minimal supervision.
• Ability to work at the boutique and retail hours.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Excel, Thai, English

ประเภทงาน:

งานประจำ

• Provide support to Fashion Advisors to provide appropriate After Sales advice to clients, especially for more complex cases.
• Work with Fashion Advisors to ensure close follow-up for all after-sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after-sales advice to clients in the boutique as necessary.
• Improve After Sales Process & Elevate Know-how in Boutique Coach Fashion Advisors on initial product diagnosis, and differentiate between repair and care services.
• Guide Fashion Advisors to ensure details & services are updated correctly in the Customer After Sales Services (CASS) system with the correct estimate quotation.
• Guide Fashion Advisors as needed to perform the "authentication" quick check on all products received.
• Collaborate closely with Repair Centre on Customer After Sales Services (CASS) follow up and repair/care status.
• Promote the right "After Sales" mindset and culture in Boutique Work with Boutique Management to support Fashion advisors to elevate the After-Sales experience for their respective clients.
• Collaborate with Boutique Client Engagement Expert on loyalizing After Sales Clients through instilling confidence and the right mindset in engaging After Sales Clients.
• Assist in Customer After Sales Services (CASS) user trainings at boutiques and attend morning briefings to share Quality and After Sales topics.
• Administration/Coordination/ After Sales Services (CASS) update: Update additional status/remarks in After Sales Services (CASS) system and repair form where applicable.
• Indicate clearly the status/conversation with clients of the repair on both After Sales Services (CASS) /repair form and communicate to Repair Centre on the needs of clients.
• Validate Client contact details in the system (eg email, phone number, mode of communication).
• Quality control: Work closely with the boutiques and consolidate clients' feedback on product quality concerns and feedback to Manager.
• Disseminate product quality alert to retail team when necessary.
• Reports: Track Commercial decisions and reasons and work with Boutique Management and Manager on actions plans to address issues and gaps.
• Repair & Care Stock Maintenance: Maintain clients' repair and care inventory and perform stock-take exercise in boutiques on a weekly basis.
• Work with Fashion Advisors to contact and remind clients on collection of items.
• Qualifications Minimum 3 years of relevant experience in after sales and/or product quality control field.
• Good command in Computer Skills (Emails, Excel and other MS Offices).
• Excellent communication (Thai and English) and interpersonal skills.
• Possess a collaborative and team spirit nature with a client centric mindset.
• Pleasant disposition and personality.
• Highly adaptable to a fast-paced and dynamic environment.
• Able to work Boutique Operating hours including weekend and Public Holiday.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teamwork, Problem Solving, Management, English

ประเภทงาน:

งานประจำ

• Be responsible for receiving and transferring stocks and repair items to-from Warehouse in an organized & timely manner.
• Reporting all defective goods in the Boutique location and liaison with Boutique Team.
• To maintain items in the stock room, ensure they are kept in a safe, clean and organized manner.
• To ensure the efficient and accurate price-tagging of merchandise is done.
• To participate in the daily & monthly stock takes in the Boutique. Check and verify stock discrepancies.
• Maintain accurate record of Boutique inventory.
• Packaging/Wrapping Able to wrap all items once the sales is closed by Fashion Advisor.
• Maintain clean and orderly the wrapping area at all times.
• Train new comers on packaging, stock and wrapping guidelines.
• Transfer & Reservation of Merchandise Check and pack merchandise identified for overseas stock transfers.
• Work with the Supervisor and Fashion Advisors to monitor and clear item reservations efficiently.
• After Sales System & Admin Work Check After Sales System to update repair item status together with Fashion Advisor.
• Provide administrative support whenever necessary.
• Answer all telephone calls in the absence of Fashion Advisor and Cashier.
• To assist on the sales floor whenever necessary.
• Teamwork Actively participate in regular meetings to optimize teamwork and problem solving initiatives (morning briefings, monthly meetings).
• Train new comers on After Sales System and wrapping guidelines.
• Qualifications Minimum High School Diploma Degree.
• Minimum 2 years of working experience in stock management in a fashion retail environment.
• Able to work in an organized manner with good prioritization skills.
• Meticulous and detail oriented.
• Able to work independently to support the sales team within a fast paced environment.
• Disciplined and honest.
• Understand English is a plus.
• Have basic computer skill especially MS Excel.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Inspire and bring out the best in your clients with our products.
• Provide a unique beauty experience for your clients with our vast product offerings.
• Be part of a collaborative and inclusive team.
• Demonstrate your passion and knowledge in Fragrance, Makeup or Skincare.
• Develop strong, lasting relationships with clients.
• You are energized by Demonstrating high professional standards, personal commitment and passion for the brand.
• Working in a highly collaborative and fast-paced environment.
• Fostering meaningful client experience and building client networks.
• Keeping yourself updated with latest trends and innovation in the world of Beauty.
• Trying new approaches to tackle own work and opportunities to learn new knowledge and skills.
• What you can bring to the team Excellent communication and relationship building skills.
• Passion for Fragrance, Makeup or Skincare.
• Fast-paced and collaborative working style.
• Creativity in your ways of working.
• Knowledge of beauty trends.
• Experience and Qualification Possess retail experience and selling skills is a plus.
• Possess overall pleasant appearance.
• Knowledge of operations.
• Able to work in fast-paced environment.
• Technology savvy and digital trend awareness.
• Language skills in English and Chinese is preferred.
• At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Accounting, Publishing, Finance, English, Mandarin

ประเภทงาน:

งานประจำ

• Be the gate keeper to ensure the overall service delivery (i.e. accuracy and quality) of financial and accounting function for Thailand market based on the agreed service level agreements (SLAs) & defined closing mechanism. Perform final review before publishing our financial numbers to local/regional/global and approval of overall end to end process & its quality.
• Act as the owner of preparing financial statement & external reporting up to local statutory requirements after final review.
• Key market responsible for the overall financial integrity and supporting market CFO in terms of overall finance related processes, governance and meet with Chanel & local statutory requirements.
• Orchestrate strong collaboration between various teams in finance community to achieve month end closing in good quality and timely manner.
• Assist Senior Finance Manager - Financial accounting and reporting to plan out the right level of resources planning to meet with future business growth and reporting statutory demand.
• Be able to interpret the defined Key Risk Indicator (KRIs) to provide insight to market CFOs and execute the relevant mitigation plans to address the identified risk.
• Monitor updates in accounting standards / local legislation on reporting and create awareness among the team.
• Academic/Professional Qualifications University degree.
• CPA/CA/ICAA or equivalent.
• Work Experience Minimum 8 years working experience, inclusive of 2 years of managerial experience.
• Big 4 audit experience is an advantage.
• Worked in Shared Service Center is an advantage.
• Solid expertise / operational know-how of all finance processes (AP, AR, GL, inventory accounting, etc) and understanding of market specificities.
• Fluent in English is a must and fluent in Mandarin or other Asian language are an advantage.
• Required Competencies Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Drive self and team members to work outside of their comfort zones.
• Use failure as an opportunity for immediate learning, feedback and new thinking for personal and team development.
• Foster a sense of team spirit to create a shared ownership of the team's objectives.
• Build working relationships that promote synergy among team members. Actively solicit the involvement of team members and usage of their varied skills and interests when needed for joint collaboration.
• Consider local, regional and global perspectives when shaping solutions / recommendations.
• Identify and resolve conflicts among team members by providing a middle ground and building a consensus.
• Able to speak up and challenge assumptions and critically evaluate different solutions to problems to determine the best courses of action that can address obstacles.
• Make decisions and create solutions in consideration of multiple teams and stakeholders' interests.
• Configure content of speech or presentation in accordance with the relevant audience.
• Examine and modify message prior to presentation by organising information logically.
• Utilise visuals to create an effective and compelling message when presenting.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Manage online assortment activation based on marketing calendar and product life cycle.
• Register new product information and ensure campaign launch date is on time.
• Assist in planning e-retailer campaign calendar and create campaign brief accordingly.
• Plan online sample usage to support campaign and monitor availability.
• Cooperate with regional team to validate campaign preview pages before go-live.
• Manage brand website content to ensure no errors or incorrect information for seamless experience.
• Support customer service and/or retail team to manage daily cases and ensure response quality.
• Monitor competitors' online activities and digital campaigns to understand current market landscape.
• Monitor online sales achievement and general web performance and able to give suggestion for improvement.
• Support other marketing or omnichannel activities and any other duties as assigned.
• Academic / Professional Qualifications Bachelor degree.
• Work Experience At least 1 year experience in e-commerce or online platform.
• Beauty industry or retail experience is a plus.
• Required Competencies Digital Savvy with understanding of local market digital landscape.
• Innovative and curious in new technology for client engagement.
• Meticulous, analytical, organization and inter-personal skills.
• Good team player.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

ทักษะ:

Risk Management, Compliance, Negotiation, English

ประเภทงาน:

งานประจำ

• Be a primary legal advisor to Managing Director and Business Divisions on all legal related matters, risk management and compliance.
• Provide strategic and holistic advice starting from pre-decision input to final execution.
• Ensure compliance and Integrated Risk Management (IRM).
• KEY RESPONSIBILITIES Validate legal related matters through implementation of all business projects.
• Review all commercial agreements and assist with negotiation.
• Support in ESG and IRM.
• Promote compliance awareness through development and delivery of internal trainings.
• Establish relevant local policies and procedures.
• Advise and support management in establishing and executing action plans to address deficiencies detected in compliance audits and investigations.
• Manage legal function, legal budgets and relationship with external law firms.
• Manage Management's expectations on legal support and risk management, influencing and supporting all key business stakeholders to align with company's vision.
• REQUIRED COMPETENCIES Legally qualified in Thailand or other common law jurisdictions with expertise in advising on Corporate, Distribution, Compliance and ESG issues.
• At least 5 years+ experience practicing corporate / commercial law in top tier law firms and prior experience with multinational companies advising on corporate commercial matters, distribution and compliance.
• Strategic thinker.
• Agile and open-minded to changes.
• Humble and trustworthy.
• Influencing skills.
• Ability to identify issues and problem solving in a highly collaborative environment.
• Leadership and independent decision making skills.
• Commercially oriented.
• Collaborative and relationships-focused with desire to establish trusted business relationship with internal and external clients.
• Excellent English and written skills.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ทักษะ:

Flash

ประเภทงาน:

งานประจำ

• Provide personalized skincare consultation/flash facial service to clients. Understand client's needs in skincare, propose personalized skincare program that delivers accurate results to ensure client satisfaction.
• Share beauty trends and Chanel facial techniques and tips with clients to inspire them to explore our Beauty range.
• Coach and offer skincare knowledge to Beauty Advisors as a voice of influence and inspiration.
• Monitor category performance and partner with the boutique manager on ideas to improve client interest in the category.
• Actively retain and recruit clients while developing your client portfolio.
• WHAT WE ARE LOOKING FOR Expert knowledge in beauty trends and culture, with an excellent understanding of the skin and skin treatments.
• Storytelling capability and ability to engage and inspire clients and team members.
• Proactive attitude, a self-learner and influencer of makeup practice.
• Professional knowledge and certification in beauty therapy or equivalent diploma / certificate.
• Professional image to lead as a role model in the skincare category.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, Enthusiastic, Thai, English

ประเภทงาน:

งานประจำ

• Instills an uncompromising culture in which image comes first.
• Acts as role model / brand ambassador in terms of communication, behavior and grooming, whether with internal or external customers, thereby inspiring the teams to do the same.
• Partners proactively and closely with the Visual Merchandising, Style, Retail and Product teams to ensure that window and in-boutique displays consistently reflect the essence of the seasonal collection and that boutique environment is in optimum condi ...
• Nurtures harmonious relationships with landlords, PR, Media and local public authority.
• Leads and develops team Fosters a culture of excellence in the team and ensures that team members are engaged, motivated and performing their duties in accordance with Chanel vision and mission.
• Dedicates time to people development, with focus on Retail Management and, through Retail Management, Heads of Boutiques, to ensure that they are able to effectively lead "self-managed" boutiques. To influence them to become inspirational leaders and brand advocates through mentoring, coaching and being positive role models.
• Develops team members through identification of strengths and areas of improvement and through individual development plans, including job expansion (for example 'special projects'), job rotations or others.
• Works closely with HR in making hiring decision, to retain talent and to put together succession planning in the short and long term, identifying key present and future talents.
• Builds and updates divisional strategy Puts together, based on data driven analysis of strengths and weaknesses of the brand and market characteristics, priorities (goals and ways to achieve them) for the year and the forthcoming 3 to 5 years in all key domains (Brand, People, Clients and Operational efficiencies / Financial health) in line with global and regional strategies.
• Develops that strategy collectively, taking into account all inputs from within the division and from outside the division (especially Communications but also all other divisions) as well as the regional team.
• Communicates the strategy clearly to all parties concerned and address related queries.
• Makes sure its execution is smooth and closely monitored by all.
• Keeps updating it regularly whenever necessary and in line with execution outcome.
• Builds a client-centric team (with Retail, Marketing, Style and Training teams) Drives a client-centric culture to champion long term customer engagement.
• Emphasizes to the team the importance of personalized understanding of every Elite/High Clients' needs and expectations (lifestyle, "as a person"). Wherever possible, makes an effort to get acquainted with Elite Clients.
• Ensures that the Retail Team pays adequate attention to all levels of clients, regardless of their spending, so as to grow their loyalties with and engage them to the brand for the long term.
• Works proactively with the Marketing Team to analyze customer trends, visits, purchases and other behaviors. Spares no efforts to see that Clients' needs and expectations are always met, and surpassed frequently.
• Sets high standards in all aspects of customer service. At all times, ensures that service provided is in line with company standards. Proactively partners with Training team to address short-comings in customer service identified through client surveys or other feedback.
• Consider all client feedback and sees that all customer service complaints and/or merchandise complaints are handled expeditiously and according to guidelines.
• Ensures that CEM data on each customer is captured accurately and kept up-to-date.
• Properly manages Merchandise & Inventory (with Product, Style and Retail teams) Works closely with the Product teams to ensure that each boutique is stocked with an appropriate depth and width of merchandise that is relevant to the profile of the boutique's clientele, and also upholding the philosophy of "One Boutique One Story": Ensure promptness in transferring in best sellers and transfer out slower moving merchandising.
• Advocates collaboration between boutiques on inter-boutique stock transfers.
• Proactively brainstorms with VM, Retail, Product, Marketing and Training teams on how to improve slow movers.
• Oversees the buying process including the OTB six times a year and provides guidance to the Product team to ensure a good balance between image and commercial needs.
• Encourages active participation from the retail teams during pre and post buy meetings, and mandates providing regular qualitative feedback on products to the Product Team. Supports the "buy by boutique" initiative for product categories as determined by Fashion Management.
• From a product strategy point of view, reinforces, in co-operation with the Product, Style and Training teams, the inspiration of every collection and inspires the boutique team to have a positive mindset towards new products, ideas and inspirations.
• Designs and develops, for each boutique, the most efficient process of getting stocks to the shop floor and to clients as quickly as possible.
• Enforces procedures and processes aimed at eradicating stock losses, stock adjustments and stock discrepancies. Regularly tests and examines control processes in this area.
• Manages KPIs (with each direct report) Works with Retail Management to fulfill Service KPIs, devises strategies to bridge the service gaps, if any.
• With retail and Marketing teams, drives sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions, including setting targets for telephone calls, appointments and follow up sessions for the team.
• Liaises closely with Product and warehouse teams to ensure that the assortment and stock are at optimal levels to achieve targeted sales.
• Ensures maximum sales are achieved during full price periods and sees that the boutique team members follow reservation and mark-down policies.
• Recommends and enhances commission /incentive schemes to achieve short-term and long-term Service and Sales targets.
• Operations Management (with Retail Management) Ensures each boutique maximizes staff strength according to traffic demands and trading patterns. Readily supports shortfalls or one-off special demands for manpower by attaching staff to different boutiques.
• Ensures all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed. Partners with Finance Department to regularly review internal controls with regards to protection of company assets and prevent losses.
• Ensures daily sales and appropriate paperwork (if still needed) is accurately completed.
• Reports on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
• Fosters Close Partnerships: Forms close partnerships within the division (all direct reports and beyond) and with other divisions (Communications, HR, Finance, DC, IT and F&BP) to best execute and achieve business objectives.
• Develops Watch & Fine Jewelry (with W&FJ Manager) Integrates W&FJ within the division (no silo) while respecting the specificities (Retail / Marketing / VM / Training) of the W&FJ product category.
• Increase WFJ sales and clients penetration in Fashion through clienteling and retail efforts driving Fashion clients conversion (target sales penetration WFJ 5%).
• Ensure constant focus on the WFJ category in Thailand through leadership messages and support of the category in synergy with Fashion.
• Build J12 & Coco Crush as the iconic CHANEL WFJ must have pieces in Thailand.
• Develop the High End business of CHANEL in Thailand on the mid term by: increasing exposure of the Thai Elite to CHANEL HJ, through events, customer trips and CEM.
• recruiting and converting clients to the HJ of CHANEL.
• building up a loyal client base of high end pieces collectors.
• Groom and mentor the WFJ development manager to be the champion of WFJ in Thailand, ensuring cross functions collaboration around the category.
• Work in close partnership with the Regional WFJ Team to define and implement the Y1 strategic plan & long term roadmap.
• Person Specifications: The ideal candidate will be a dynamic and credible business leader with at least 10 years of retail management experience managing the operations of an international luxury brand. The position will require further strengthening and development of the retail infrastructure, operation and people. The successful candidate will have well developed retail operations leadership skills and should be an excellent leader and coach. With exceptional people skills and a proven ability to lead and motivate staff, the candidate will be a well-rounded team builder who is capable of managing a business through leveraging teams. Exposure to buying and merchandising will be highly regarded, as would a brand centric approach. Preferred Qualifications: Experience and proven track record of leading a group of luxury brand retail stores in Thailand. Experience in luxury fashion sector will be an advantage.
• Future-oriented strategic vision and acumen, with the ability to communicate the company's vision and to obtain buy in from staff.
• Solid business and general management experience.
• Strong brand development and creative marketing skills.
• Results and bottom line oriented, with strong resource allocation skills.
• Enthusiastic, energetic, and ability to create an environment that demands high standards, yet also fosters a highly positive employee attitude.
• A progressive management style and develops people effectively.
• Openness to change, collaborate and a team player.
• Appetite to innovate and exhibits traits of entrepreneurship, with the willingness to experiment and try new things.
• Agility and adaptability to lead the Fashion team in a VUCA (Volatile, Uncertain, Chaotic, Ambiguous) business environment.
• Well-developed interpersonal skills in order to be able to work in people driven business.
• Fluency in English.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

• CHANEL's long term objective is to grow qualitatively, building the long-term value of the brand for customers of today and tomorrow.
• VIC (Very Important Client) activities play a key role in the building of this long-lasting relationship. They aim at reinforcing our exclusivity towards our top clients, to strengthen their attachment to the brand as well as to develop the relationship with high potential prospects. They are increasingly important for brand differentiation in this fast-moving market.
• The VIC Manager is responsible for implementing VIC strategy and local VIC program roadmap to build strong relationship and qualitatively engage with VIC clients, with strong collaboration with Retail teams (Fashion & Watches Fine Jewelry), CEE, and in partnership with Global VIC / Regional VIC team.
• Key Responsibilities Targets: Existing VIC clients and Top Clients from Boutiques (Fashion and High Jewelry clients).
• Existing Haute Couture clients.
• High potential VIC and High Jewelry prospects (Top Elites, Elite who used to be VIC, and top TH clients in other country database).
• Location: Boutique 50/Events 20/Office 30.
• CLIENTS STRATEGY: Develop a personal relationship with Top VICs and in depth understanding of overall VIC and Top clients on their lifestyle, preference, and sales performance.
• Define how to engage and convey the Brand to VICs together with Merchandising & Marketing covering all touchpoints (Buys, Events, Gifts, Communication.).
• Work with Retail/Boutique Management to improve boutique service and VIC related operations (managing reservation, remote services.).
• To recruit and develop local VIC base and programs in partnership with Global / Regional team, other CHANEL markets and by developing local partnership (landlords,.).
• To support WFJ development (Haute Horlogerie & Haute Joaillerie).
• VIC PROGRAM & PLANNING: Define yearly plan on VIC mapping and journey (including event, activities, gifting, trips, client targeting, etc.) Event, Activities, and Trips: International events/trips: Fashion shows, HC shows, Image events, HJ events.
• Regional events/trips: Image events, HC presentation, and others.
• Local events/trips: Image events, collection event, other local CRM events..
• Identifying Local opportunities through ongoing monitoring of market activities and creating local VIC experiences relevant to the brands values.
• Communicate and engage all stakeholders on the plan (boutique,.).
• VIC RELATIONSHIP BUILDING Accompany clients as Brand Ambassador for Local VIC clients events as well International Trips for Fashion, Watches and Fine Jewelry.
• Partner with Boutique and CEE in their targeting approach & in the development of their knowledge of VIC.
• LOCAL SUPPORT / COACHING Support boutique in the development of their VIC relationship through coaching (ex: Etiquette/Dinner experience), event/trip entertainment and advise on coaching individual approach (ex: Boutique gestures).
• Floor observation and feedback.
• Person Specification Excellent communication and interpersonal skills with the ability to build excellent relationships with all stakeholders (local, regional, global).
• An ability to interact proactively with management and staff at all levels of the organisation.
• Demonstrate and uphold company initiatives and values, including discretion and confidentiality.
• Ability to contribute towards the development and implementation of fashion marketing programs and initiatives to meet the needs of the organisation.
• Client service & High End mindset, deep understanding of retail dynamics and environment.
• Deep knowledge & understanding of Thai luxury clients.
• Solid level of sophistication and culture on Art, Cuisine, Winery,.
• Mindful of grooming, social etiquette and at ease in mingling.
• Personal network and connections in affluent circles.
• Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload.
• Academic / Professional Qualifications English essential.
• University or above.
• Computer literacy essential.
• Work Experience 10 years of luxury client relationship experience, preferably in the fashion industry.
• Previous luxury client-facing experience is required.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL