เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Copywriting, English

ประเภทงาน:

งานประจำ

• Create engaging and high-quality content in various formats, including blog posts, social media updates, videos, infographics, podcasts, and images. Develop content that aligns with the brand's voice, tone, and messaging. Research industry trends and audience preferences to craft relevant and timely content.
• Write compelling copy for websites, social media platforms, and digital ads. Craft engaging headlines, captions, and posts that capture the audience's attention. Ensure all content is SEO-friendly, incorporating keywords and best practices to boost vis ...
• Plan and maintain a content calendar to ensure consistent posting across platforms. Schedule posts using social media management tools, ensuring timely publication.
• Optimize written content for search engines by incorporating keywords, meta descriptions, and other SEO techniques. Keep content up-to-date, revising older posts to maintain relevance and searchability.
• Layout and create tracing for graphic team to develop the graphic for content.
• เพศ:ไม่ระบุ.
• อายุ(ปี):27 ปีขึ้นไป.
• ระดับการศึกษา:ปริญญาตรี ขึ้นไป.
• ประสบการณ์(ปี):2ปีขึ้นไป.
• Age over 27-33 Year old.
• 2+ years of experience in content marketing or other quantitative positions.
• Bachelor degree in Marketing, Communication Arts, Journalism or related field.
• Experience in advertising agency is preferable.
• Proficiency in key word development, SEO and content on website.
• Experience in medical equipment trade industry or aesthetic industry is a plus.
• Strong collecting word and writing collecting with brand and CI approved.
• Excellent oral and written communication skills with good organizational skills.
• ประกันสังคม.
• ประกันชีวิต.
• ประกันสุขภาพ.
• ทำงานสัปดาห์ละ 5 วัน.
• ค่าทำงานล่วงเวลา.
• เงินโบนัสตามผลงาน.
• ตามข้อตกลงของบริษัท.
• ค่าใช้จ่ายในการเดินทาง.
• มีเวลาการทำงานที่ยืดหยุ่น.
• สิทธิการเบิกค่าทันตกรรม.
• กองทุนสำรองเลี้ยงชีพ (พนักงานสะสม 5 % +บริษัทสมทบ 5%).
• ท่องเที่ยวประจำปี.
• เงินสวัสดิการและเงินช่วยเหลือต่างๆ.
• เงินสนับสนุนกิจกรรมภายในบริษัท (ตามไตรมาส).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, Negotiation, Recruitment, Power point

ประเภทงาน:

งานประจำ

Oversee a company's (Business to Business to Consumers) B2B2C sales through assigned online channels - such as Shopee, Lazada, TikTok, Own Channel (Brand.com & Social Commerce), and other emerging platforms Manage and optimize the GMV-to-NSV conversion rate across B2B2C channels by controlling discount spend, R&C, platform fees, and trade/promotion budget within target, ensuring spend efficiency against ROI/G2N targets Create and maintain B2B2C business plans, including monthly and quarterly reviews and Joint Business Plans (JBP) Negotiate commercial terms with platform partners (e ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Market Research, Recruitment, YouTube

ประเภทงาน:

งานประจำ

• Act as a team lead of the region.
• Help the management team to build a strategy to significantly increase Agoda footprint in the region.
• Coordinate with senior management on strategic planning and objectives.
• Conduct market research into trends in the industry and market to ensure the competitiveness of Agoda's products.
• Represent the company at relevant tradeshows, workshops and events to promote the Agoda brand and products.
• Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners.
• Insure Best in Class Supply (best availability at the best price with great content).
• Build a 360 vision of the quality of the supply in your region and a plan on how to fix the gaps.
• Lead a team of market managers in managing successful hotel partnerships.
• Support market managers in partner visits according to internal goals, targets and objectives.
• Develop tools and processes to contribute to greater productivity and efficiency of your team.
• Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the Agoda website.
• Develop a High Performing team.
• Help in the recruitment.
• Coach team.
• Bachelor or equivalent degree required, MBA is a plus.
• 5-10 years' experience as Sales in a fast-growing globally operating travel/ e-commerce company.
• Minimum 3 years' experience leading successful teams in e-commerce or travel industry roles. Proven track record of being a leader that others look up to.
• Exceptionally strong Excel and data visualization skills.
• Analytical mindset, with proven track record in using data to make decisions.
• Excellent interpersonal skills and demonstrated ability to report and persuade different levels, including senior management.
• Ability to communicate value proposition and recommend solutions to potential partners.
• Professional "get it done" attitude and work ethic.
• Adapts well to and is energized by change.
• Experience in Travel industry.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
• Manila.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, Data Analysis, Social media, Negotiation, Energetic

ประเภทงาน:

งานประจำ

• Pipeline & Sales Cycle Management: Build and maintain a robust pipeline of qualified B2B prospects. Take full ownership of sales activities, ensuring a smooth transition through each stage of the funnel to consistently hit or exceed targets.
• Strategic Pitching: Conduct professional product demonstrations and presentations that don't just show "features" but highlight "business insights" and "ROI.".
• Stakeholder Management: Manage client expectations effectively, navigate complex decision-making processes within corporate structures, and lead negotiations to success ...
• The Right Background: Minimum 2 years of B2B sales experience, ideally within SaaS, Digital Marketing Agencies, or Technology Solutions.
• Proven Closer: A track record of successfully negotiating and closing deals with Corporate/Enterprise clients(C-Level, Marketing Directors, or Brand Managers).
• Market Fluency: Familiarity with the Digital Marketing landscape and Social Media trends in Thailand.
• Exceptional Communication: Strong command of presentation and negotiation skills. You must be able to translate complex data concepts into "easy-to-digest" business language.
• Required Competencies.
• Data-Driven Mindset: Ability to provide basic data analysis/interpretation to help customers visualize how Wisesight's data can solve their specific problems.
• Self-Starter & Resilient: Highly self-motivated to plan and execute tasks independently, while remaining a proactive team player.
• Pressure Management: Dynamic, energetic, and capable of maintaining high performance in a fast-paced, target-driven environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Research & Market Intelligence.
• Conduct in-depth research (collect and Analyze data) on market innovations, emerging technologies, and global/regional market trends.
• Research and prepare initial assessment for new opportunity.
• Monitor and manage relevant conferences annually (local and international), including schedule tracking, Exhibitors research and key interesting topics.
• Business Development Pipeline & Reporting.
• Maintain and organize a structured list of potential suppliers, products, and business leads in the master Tracker.
• Prepare materials for BU reviews, including product brochures, positioning summaries, and key considerations.
• Supplier Onboarding Support.
• Prepare introductory materials and engage in initial communications with potential suppliers.
• Track status of new supplier, follow up/Remind both external party (Supplier) and internal party (BU, Legal, RA, Com-ex, country head) in order to achieve onboarding timeline.
• Coordinate the internal "Gateway" process to support full evaluation and onboarding, including documentation and cross-functional alignment.
• Cross-functional & internal coordination.
• Work closely with internal stakeholders (Commercial - sale team, Bu head, country head, product & marketing, regulatory and Legal).
• Assist in the preparation of proposals, presentation decks, and data-driven reports for internal use and external engagements.
• Help monitor BD KPIs and provide regular reports to the BD manager or leadership team.
• Bachelor's degree in Life Sciences, Biomedical Engineering, Business, or related fields.
• 1-3 years of experience in sales, business development, market research, or medical roles.
• Basic knowledge of medical technology and healthcare business landscape.
• Strong analytical skills and proficiency in Excel and PowerPoint.
• Excellent written and verbal communication skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, SEM, Google Analytics, Facebook Marketing, English

ประเภทงาน:

งานประจำ

• Plan, launch, and optimize paid campaigns across Meta, Google (Search/Display/YouTube/PMax), LINE, TikTok, and Lazada/Shopee for our clients.
• Build strategic media plans - budget, channel mix, and audiences mapped to client objectives and KPIs.
• Steer AI-driven campaign types (Meta Advantage+, AI Predictive Models, Google Smart Bidding/PMax) - knowing when to let the algorithm run and when to intervene.
• Set up automated rules, alerts, and dashboards to catch pacing issues, delivery anomalies, and broken URLs in hours, not weekly reports.
• Use AI assistants (Claude, ChatGPT, platform AI) for daily performance reviews and optimization recommendations.
• Manage budgets, pacing, and bids to deliver the most efficient results.
• Run structured creative and audience tests; feed learnings into the next iteration.
• Analyze performance and deliver weekly/monthly reports with clear insights and next actions.
• What We're Looking For.
• 2+ years hands-on paid media experience (search + social); agency background a plus.
• Proven track record hitting CPA / ROAS / booking targets.
• Strong Meta Ads Manager + Google Ads; working knowledge of TikTok, LINE, marketplace ads.
• Comfortable with AI-driven bidding and able to explain to a client why the machine did what it did.
• Analytical, detail-oriented, cool under pressure - can spot the leak and prioritize the moves with the biggest impact.
• Uses AI tools in daily workflow, or eager to learn fast.
• Good Thai and English (client-facing).
• Plus: Google Ads / GA4 / Meta Blueprint / TikTok certifications- hospitality or travel brand experience - CAPI / server-side tracking.
• Why SOIDEA.
• Regional campaigns for world-class hospitality brands, real budgets, real accountability - in a team that invests seriously in AI tooling. Become the media buyer who commands the AI era, not the one replaced by it.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Problem Solving

ประเภทงาน:

งานประจำ

• Responsible for developing marketing opportunities and sales activities to ensure business target is achieved.
• Role and.
• Strengthen relationship and update necessary information to Selling Agents to boost AUM and Revenue Perform sales and marketing strategy to increase brand awareness and penetrate new customers Initiate sales activities and necessary materials to enhance sales volume Regularly evaluate marketing & sales position and make necessary impr ...
• Master degree in Finance, Economics or related field 3 - 5 years of relevant experience in the financial industry Understanding and knowledge of sales and marketing Service mind and interpersonal skills is a must Strong analytical, Problem Solving and Achievement drive Ability to work under pressure Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Business Development & Lead Generation.
• Identify and develop new business opportunities and potential customers, including condominium juristic persons, housing estate juristic persons, office buildings, commercial properties, and government agencies.
• Research and monitor government procurement opportunities, tenders, and Terms of Reference (TOR) through the e-GP system and other relevant channels.
• Conduct cold calls, direct visits, and client meetings with key decision-makers, such as juristic person committees, property/estate managers, procurement officers, and relevant government representatives.
• Needs Analysis, Proposal & Bid Preparation.
• Conduct site surveys to assess project requirements, service areas, scope of work, and manpower requirements, including technicians, housekeeping staff, security personnel, and building managers.
• Analyze clients' specific requirements and develop suitable service solutions for each project.
• Prepare quotations, commercial proposals, and project proposals in accordance with client requirements and TOR conditions.
• Prepare and coordinate required qualifications, legal documents, and supporting documentation for government tenders and bidding processes.
• Presentation, Negotiation & Deal Closing.
• Present building and property management solutions to condominium/housing estate committees, clients, procurement committees, and government representatives.
• Clearly communicate the company's service strengths, respond to client inquiries, and address concerns or objections professionally.
• Negotiate pricing, contract terms, scope of work, and Service Level Agreements (SLA) to achieve mutually beneficial outcomes.
• Coordination & Handover.
• Coordinate with the Operations Team to develop manpower and mobilization plans following successful deal closure.
• Coordinate with the Legal Department to prepare and review service agreements prior to contract signing.
• Monitor the initial service implementation and handover period to ensure a smooth transition and compliance with agreed service requirements for maintain strong relationships with clients and identify opportunities for business expansion and long-term cooperation.
• Market Analysis & Reporting.
• Conduct market research and analyze trends, business opportunities, and developments within the facility and property management industry by monitor and analyze competitors' pricing, service scope, strengths, and weaknesses.
• Prepare sales performance reports, project updates, and business development reports for management as required.
• Age 35-45 years old.
• Bachelor's degree or higher in Business Administration, Marketing, Real Estate, Management, Engineering Management, or a related field.
• Good command of English, both written and spoken.
• Minimum 2 years of experience in Business Development, Sales, Key Account Management, or related service businesses.
• Experience in preparing TOR documents and participating in government tenders through the e-GP system will be an advantage.
• Good understanding of property and facility management services, including building maintenance, housekeeping, security services, and condominium/housing estate management.
• Strong knowledge and experience in service costing, manpower planning, and project budgeting.
• Basic knowledge and understanding of government procurement laws and regulations.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Confident and professional in presenting business proposals to client committees, management teams, and government agencies.
• Strong relationship-building and coordination skills, with the ability to work effectively with Operations, Legal, and other relevant departments.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Electrical Engineering, Problem Solving, Recruitment, Power point

ประเภทงาน:

งานประจำ

• About your role.
• Mange, coordinate and control the activities of all relevant for internal and external with stakeholders in MEM field service activity at responsibility area. Manage, control and develop MEM's vendors to achieve the MEM's objectives and activities relate in field and customer expectation in responsibility area. Tracking MEM's vendor performance to achieve MEM's target and work with MEM's vendor on action plan as needed. Engagement with Sale team and MEM 'vendor for checking performance by GEMBA proc ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Product Development, Marketing Strategy, Digital Marketing, Recruitment, Automation

ประเภทงาน:

งานประจำ

• Identify recurring Marketing workflows where AI can materially improve speed, quality, scalability or decision-making.
• Quantify each opportunity by establishing its current effort, pain points, user base and potential business value.
• Translate business needs into clear product requirements, user journeys, milestones and measurable success criteria.
• Build and test prototypes using SQL, Python, automation tools and generative AI technologies.
• Partner with developers, Technology teams and sponsoring Marketing teams to turn successful prototypes into reliable products.
• Design evaluation frameworks covering output accuracy, reliability, usability, safety and appropriate human review.
• Lead user research, pilots and iterative testing with analysts, channel specialists and other target users.
• Drive rollout, documentation, training and adoption in partnership with sponsoring teams.
• Measure hours saved, improvements in turnaround time and quality, adoption levels and downstream business impact.
• Maintain a prioritized portfolio of Marketing AI opportunities and communicate progress, learnings and recommendations to senior stakeholders.
• Monitor developments in AI capabilities and identify when existing products should be improved, expanded or retired.
• Contribute reusable tools, standards and playbooks that help Marketing teams build better AI-enabled workflows independently.
• What You'll Need to Succeed.
• 2-4 years of relevant experience in analytics, product analytics, marketing strategy, business operations, consulting, product management or a related field.
• Bachelor's degree or higher in a quantitative, technical or business discipline such as computer science, engineering, mathematics, statistics, economics or finance.
• Strong SQL skills and experience working independently with large or complex datasets.
• Hands-on experience with Python, scripting, workflow automation or similar technical tools.
• Experience defining hypotheses, designing experiments and translating results into actionable business recommendations.
• Strong product thinking, including the ability to understand user problems, define requirements and make pragmatic scope and prioritization decisions.
• Ability to break ambiguous problems into structured workstreams and move rapidly from analysis to execution.
• Strong written and verbal communication skills in English.
• Experience influencing stakeholders and communicating complex concepts clearly to both technical and non-technical audiences.
• A strong sense of ownership, attention to detail and commitment to delivering high-quality, dependable solutions.
• Ability to collaborate effectively across Marketing, Analytics, Product and Technology teams.
• Experience building GenAI applications, AI agents or automated analytical workflows.
• Familiarity with prompting, retrieval-augmented generation, APIs, model evaluation and human-in-the-loop workflows.
• Experience using AI-assisted development tools such as Codex, Cursor, Claude Code or Google AI Studio.
• It's Great if You Have.
• Experience writing product requirements, managing a product backlog or taking an internal product from prototype to scaled adoption.
• Knowledge of digital marketing, performance marketing, experimentation, SEO/AEO, campaign operations or personalization.
• Experience establishing quality-assurance and monitoring processes for data or AI products.
• Experience deploying internal tools or working closely with software engineers on production systems.
• What Success Looks Like.
• In your first year, you will help launch and scale a small number of cross-Marketing AI products with clear adoption and value metrics. These products should deliver measurable improvements in employee productivity, output quality or business outcomes and have clearly defined ownership, documentation, quality controls and maintenance plans.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Furniture Design, English

ประเภทงาน:

งานประจำ

• Identify and develop new business opportunities to expand the customer base.
• Build and maintain strong relationships with existing and potential clients.
• Present and promote company products and services to meet customer needs.
• Negotiate contracts and close sales to achieve targets.
• Monitor market trends and competitor activities to identify opportunities.
• Provide excellent customer service and address client inquiries effectively.
• Proven experience in sales or a related field.
• Strong communication and negotiation skills.
• Ability to build and maintain relationships with clients.
• Goal-oriented with a track record of meeting or exceeding sales targets.
• Knowledge of the furniture or construction industry is a plus.
• Self-motivated and able to work independently.
• Why to apply?.
• Join HAWII Furniture and Construction Company Limited to be part of a forward-thinking team, enjoy opportunities for professional growth, and contribute to delivering exceptional products and services in a supportive and innovative work environment.

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Project Planning & Scope Definition.
• Establish comprehensive project scope, objectives, feasibility studies, and risk analysis in alignment with corporate strategy.
• Develop master project schedules, procurement strategies, and resource allocation plans for new developments and hotel renovations.
• Team Leadership & Coordination.
• Lead and coordinate cross-functional teams, external architects, consultants, engineers, and general contractors.
• Foster collaboration between corporate project teams and hotel operational leaders to ensure minimal disruption to guest operations.
• Execution & Progress Monitoring.
• Direct and monitor day-to-day project execution to ensure adherence to milestones, specifications, and brand standards.
• Conduct regular site inspections and track progress against key deliverables and baseline schedules.
• Risk & Issue Management.
• Identify potential risks, bottlenecks, and scope creeps early; implement proactive mitigation plans and corrective actions.
• Resolve site conflicts and technical challenges promptly to prevent timeline delays and cost overruns.
• Quality Control & Assurance.
• Enforce rigorous quality control standards across all construction, interior fit-out, and MEP (Mechanical, Electrical, Plumbing) installations.
• Lead defect inspections, snagging lists, and handovers prior to operational readiness.
• Budget & Cost Management.
• Manage Capital Expenditure (CapEx) budgets, review variation orders (VOs), and authorize project progress payments.
• Drive value engineering initiatives to optimize project costs without compromising brand quality or safety.
• Stakeholder Communication & Closure.
• Provide transparent, regular reporting to executive leadership and key stakeholders on project health, financial status, and risks.
• Oversee formal project handover, as-built documentation delivery, operational training, and post-occupancy evaluations.
• Property Maintenance.
• Strategic Planning & Asset Management.
• Formulate multi-property maintenance strategies and asset preservation frameworks to maximize the lifecycle of building systems.
• Develop long-term Capital Asset Replacement Plans (FF&E and Plant Machinery) across all hotel portfolio properties.
• Property Maintenance & Engineering Operations.
• Standardize Preventive Maintenance (PM) schedules for MEP, HVAC, boiler, vertical transportation, and fire safety systems.
• Oversee physical property conditions, structural integrity, and aesthetic standards across all hotel facilities.
• Compliance & Safety Management.
• Ensure strict compliance with local building codes, environmental regulations, fire life safety, and OHSAS standards.
• Establish crisis management, emergency response procedures, and conduct mandatory safety audits.
• Budgeting & Cost Control (OpEx & Utilities).
• Prepare, manage, and audit annual engineering Operating Expenditure (OpEx) and utilities budgets.
• Spearhead sustainability and energy conservation programs (Green Hotel initiatives) to optimize utility consumption.
• Vendor & Contractor Management.
• Negotiate, evaluate, and manage SLA/maintenance contracts with external service providers and technical contractors.
• Conduct periodic performance reviews of vendor services to ensure service quality and cost efficiency.
• Innovation & Technology Integration.
• Deploy modern technologies such as Computerized Maintenance Management Systems (CMMS), BMS, and IoT for smart facilities management.
• Implement automated tracking systems for maintenance tickets, assets, and utility tracking.
• Training & Team Development.
• Build, mentor, and evaluate chief engineers and technical staff across all properties.
• Design technical capability-building and safety training programs for hotel maintenance teams.
• Education: Bachelor's degree or higher in Mechanical, Electrical, Civil Engineering, Architecture, or related field.
• Minimum 10+ years of combined experience in Project Management and Property Maintenance / Hotel Engineering.
• At least 3-5 years in a senior management capacity overseeing multi-property hotel/resort operations or commercial real estate portfolios.
• Strong executive leadership, cross-functional collaboration, and strategic decision-making skills.
• In-depth knowledge of hotel MEP systems, building codes, fire safety standards, and environmental regulations.
• Expertise in CapEx/OpEx budgeting, financial planning, and contract negotiations.
• Fluent in English (written and verbal executive communication).
• Proficiency in Auto CAD, MS Project, CMMS, BMS, and prop-tech applications.
• The Imperial Hotels & Resorts.
• Imperial Hotels & Resorts is a hospitality group with 15 hotels across Thailand, offering four distinct brands: The Wellness Collection Hotels, The Imperial Hotels & Resorts, TARA, and imm Hotel. Each brand is designed to serve different travel needs-from wellness retreats and leisure stays to business and city travel.
• Strategically located nationwide, our hotels cater to every purpose of travel, unified by warm, attentive Thai hospitality that ensures comfort, convenience, and meaningful guest experiences.
• Only shortlisted candidates will be contacted".

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Risk Management

ประเภทงาน:

งานประจำ

• Develop and maintain technology risk management policies, standards and processes.
• Communicate technology risk management policies, processes and standards to all relevant parties and advise them on adherence to the same.
• Operate and manage all technology & information security (IT & IS) risk management activities include exception mechanisms, scope for DataX organization and every service which DataX provides to SCBX group companies.
• Work closely with various stakeholders across the organization to ensure a cohesive approach to technology risk management. Assist, challenge and monitor risk owners in applying technology risk management tools, and provide guidance on necessary mitigation measures.
• Collaborate closely with the SCBX Technology Risk team to ensure that the implementation of technology risk management policies, standards, and processes is fully aligned with the group's strategic direction and governance approach.
• Ensure IT & IS control catalogue is defined, implemented and complied with SCBX group/regulatory requirements and international best practices.
• Implement continuous monitoring of IT & IS risks and controls. Review risk assessment, risk mitigation plans and support in structure and escalation.
• Regularly review IT & IS risk profile to address new and evolving threats. Develop and update a set of technology leading risk indicators to assist in mitigating future technology risks.
• Regular review of IT third party risks to ensure that existing third parties remain compliant. Perform evaluation of third parties IT & IS risk posture, to ensure all third parties adhere to the IT & IS requirements and controls.
• Work closely with project owners to perform effectiveness of IT Project Risk management. Assist stakeholders in validating risk assessments, which comprise analyzing, identifying, describing, and quantifying risks that impact all business risks.
• Ensure all technology risk activities are conducted in the GRC tool as centralized repository. Perform analysis of technology risk metrics for emerging risk trends and proactively work with business/support units to address the emerging risks.
• Join the related meetings if need, such as Change Advisory Board (CAB), Technology Steering Committee (TSC) and Risk Management Committee (RMC).
• Regular report technology risk activities, risk profiles and incidents to senior management and/or risk management committee (RMC) to ensure all technology/security-related risks are effectively managed.
• Lead the development, management and implementation of IT & IS literacy program to raise awareness and promote IT & IS risk culture within DataX and measure its effectiveness.
• Respond to internal/external audit programs, findings and coordinate remediation planning for related IT & IS activities to mitigate the risks.
• Manages technology risk team by developing strategies, deploying skilled personnel, providing training, ensuring compliance, and continuously improving practices. Ensure the team, individuals, have the necessary skills and knowledge to effectively manage and mitigate technology risks.
• Regular reviews and updates the framework to address emerging risks and regulatory changes. Coordinate regulatory reviews of technology within DataX and work closely with compliance team, management team and stakeholders, to provide periodic updates on initiatives to meet regulatory commitments and internal policies and standards related to technology.
• Encourage feedback across all related functions in DataX on risk management practices and use this feedback to drive continuous improvement in risk management processes.
• Bachelor's degree or higher in Information Technology, Cybersecurity, Risk Management, or a related field.
• Relevant work experience at least 12+ years of experience in technology risk management, with a minimum of 5 years in any technology role and minimum of 3 years in a leadership role.
• Proficiency in identifying, evaluating, and mitigating technology risks.
• Knowledge of regulatory requirements such as BOT or SEC, and best practices in IT governance.
• Familiarity with risk management frameworks and tools, such as NIST, ISO 27001, and COBIT.
• Strong leadership skills to manage and guide technology risk management in the team and across organization.
• Ability to effectively communicate risk-related information to stakeholders at all levels.
• Commitment to staying updated with the latest trends and developments in technology risk management.
• Strong sense of ethics and integrity in handling sensitive information and making decisions.
• Candidates who are bilingual in Thai and English are preferred.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Product Development, Recruitment, Cloud Computing

ประเภทงาน:

งานประจำ

• Senior Team Leader, Operations Quality Job Code: STL-QUA-OPQ Job Level: Band 08 Direct/Indirect Indicator: Indirect Summary Provide direct supervision and training to employees (Quality Support 1-3 and Quality Team Leader 1-2) to effectively perform the assignments. May include supervising ~25 - 50 employees or a non-supervisory team lead of a support function. Detailed Description Performs tasks such as, but not limited to, the following: Review inspection method, sampling plan in the Quality Instruction/Quality Plan and feedback Quality Engineer as necessary. Monitor and review p ...
• Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experiency. Educational requirements may vary by geography. Notes This.
• is not intended to be an exhaustive list of all.
• of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Financial Analysis, Financial Modeling, Market Research, Power point

ประเภทงาน:

งานประจำ

• Investment Screening & Research Support.
• Conduct preliminary reviews of internal and external investment proposals, in partnership with internal business units.
• Perform market and industry research to support feasibility assessments.
• Analyze sector trends, competitive dynamics, and regulatory factors.
• Assist senior members in preparing insights and materials for management review.
• Financial Modeling & Commercial Analysis.
• Support financial modeling work including building complex financial models, conducting return, scenario, and sensitivity analysis, and valuation benchmarking.
• Validate assumptions with business units and help compile commercial inputs.
• Prepare summary tables, charts, and visuals for investment memos and presentations to support internal investment approval process.
• Presentation Development & Communication.
• Investment Review Committee.
• CEO/COO updates.
• market research briefings.
• due diligence and analysis summaries.
• Convert analyses into clear, structured, storyline-driven slides.
• Business Development & Opportunity Sourcing (Support).
• Assist in M&A and partnership landscaping in priority sectors (energy transition, resources, digital infra, AI infrastructure, etc.), in partnership with business unit leaders.
• Conduct market scans and maintain trackers of potential opportunities.
• Support screening of inbound proposals from investment banks, consultants, PE/VC funds, brokers, and industry networks.
• Coordinate early-stage assessments with internal teams.
• Internal Investment Approval Process Coordination.
• Prepare documentation, templates, checklists, and analysis packs for internal investment approval process.
• Ensure completeness and accuracy in materials prepared for senior management and committees.
• Help maintain deal pipelines and internal databases.
• Keep meeting minutes and track follow up items for investment committee review meetings.
• Portfolio Monitoring Support.
• Assist in tracking the performance of existing investments.
• Compile periodic updates, dashboards, and financial summaries.
• Support post-investment reviews and lessons-learned exercises.
• Bachelor's degree in Finance, Economics, Accounting, Engineering, or a related field.
• Minimum 2 years of experience in investment banking, consulting, corporate finance, PE/VC, or similar analytical roles.
• Strong analytical abilities with a good foundation in financial modeling and valuation.
• Excellent PowerPoint skills and the ability to build structured, compelling presentations.
• Strong research skills and the ability to synthesize complex information.
• Detail-oriented, proactive.
• Strong communication skills and a collaborative mindset.
• Strong command of written and spoken English for effective professional communication (TOEIC Score of 600 or above).
• Remark.
• Per the company's policy, this position requires a criminal record information as one of the employment criterias.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Project Management, Problem Solving, Recruitment, Power point, Leadership Skill

ประเภทงาน:

งานประจำ

• Lead a team of Payment & Ops Support specialists.
• Lead, develop, and inspire a team of Payment & Operations Support Specialists.
• Set clear performance expectations and monitor team productivity and quality through structured KPIs and SLAs.
• Provide consistent, constructive coaching and performance feedback; identify gaps early and implement targeted action plans.
• Manage attendance, conduct, and team wellbeing with empathy and consistency.
• Drive talent growth by participating in recruitment, onboarding, and career development conversations.
• Act as a deputy for the Regional Customer Services Manager when required.
• Processing payment escalations.
• Interco/Merchant Commission Escalations.
• Cancelling & manually authorizing complex payments.
• Processing stuck refund via logging in to payment gateways' interfaces.
• Serve as a subject-matter expert applying real-world payment industry knowledge to diagnose, triage, and resolve operational issues quickly.
• Oversees traffic distribution, reporting and analysis.
• Liaise with relevant stakeholders to source and distribute data for evaluation.
• Analyze operational data to uncover trends, root causes, and improvement opportunities.
• Leverage tools such as Excel, SQL, Tableau, or equivalent BI tools to translate raw data into actionable insights.
• Coordinate & delegate task ownership among team.
• Monitor and analyze Payment insights.
• Review and identify compliance opportunities across SOP, system process & regulatory requirements across a range of priority topics.
• Find and escalate root cause drivers of opportunities, identifying patterns and trends across teams.
• Identify and escalate business process & system improvement opportunities to improve customer experience, agent adherence and reduce inefficiencies/financial loss.
• Partner & liaise with a range of stakeholders to drive continuous improvement.
• Engage with operations leaders & FIN stakeholders to provide targeted, actionable insights for improvement.
• Partner with project leaders, Change Enablement leaders & L&D to provide people/process/system insights and improvement suggestions.
• Own issue improvement.
• Lead deep-dive investigations into recurring or high-impact payment issues.
• Drive and/or participate in mini-projects and process improvement initiatives end-to-end.
• Instill a continuous improvement mindset across the team championing a culture where every inefficiency is an opportunity.
• Onboard new Payment & Ops Support Specialists.
• Coach and mentor new Payment & Ops Support specialists.
• Experience: 6+ years of blended experience in payment operations, financial services, project management, customer support, or contact center operations, with a minimum of 2 years in a people-management or managerial role.
• Payment operations expertise: Direct experience handling payment escalations, refunds, chargebacks, disputes, authorizations, reconciliation, or gateway-level issue resolution.
• Financial services background: Hands-on professional experience at a payment gateway, fintech company, e-wallet provider, digital bank, merchant acquirer, or card scheme is strongly preferred.
• Data acumen: Strong ability to analyze operational data, identify trends, and present insights clearly; proficiency in Excel and PowerPoint is required; SQL, Tableau, or BI tools are a strong advantage.
• Risk & compliance awareness: Understanding of financial controls, regulatory requirements, customer risk, and opportunities to prevent errors, financial loss, and compliance incidents.
• Effective communication: Ability to explain payment and operational findings to stakeholders and produce clear reports, summaries, and improvement recommendations.
• People management: Demonstrated ability to coach, mentor, motivate, and manage team productivity, quality, attendance, and performance.
• Problem solving & continuous improvement: Ability to investigate complex, multi-layered issues, define root causes, and drive resolution independently.
• Teamwork & collaboration: Trusted partner across multiple functions, including Operations, Finance, Payments, Risk, and Compliance; reliable under pressure.
• Ownership: Demonstrated ownership, accountability, attention to detail, and resilience in fast-paced, dynamic, multicultural environments.
• English proficiency: Excellent command of spoken and written English; the ability to speak and write in any additional language will be preferred.
• Experience with payment gateways, card schemes, merchant acquiring, digital wallets, fraud operations, or transaction monitoring.
• Knowledge of Agoda products, payment processes, and post-booking customer-service procedures.
• Consistency and reliability / Flexibility and agility.
• Emotional intelligence & control, calm, patient.
• Empathy and common sense.
• Strong facilitation and presentation skills.
• Freedom from prejudice, able to evaluate without biases.
• Leadership skills - ability to lead and organize small group of individuals.
• Presentation (Excel, PowerPoint).
• Working Shift: 5 days rotating shift schedule, with weekends and Public Holiday included (shifts rotate throughout the week). Additional working hours may be required based on specific business needs.
• Location: This position will be working in Bangkok, Thailand. Relocation support eligibility is provided.
• Qualification/Suitability check -> SHL G+ -> First interview with Payment RCSM -> Candidates who pass the 1st interview will proceed to final interview with Lead SPM.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Industrial Engineering, Analytical Thinking, Problem Solving

ประเภทงาน:

งานประจำ

• The Transformation Project Manager is responsible not only for executing projects but driving end-to-end business transformation across RCC by aligning business, operations, technology, and customer experience. This role plays a critical part in delivering measurable business outcomes by: Leading cross-functional initiatives Driving stakeholder alignment and decision-making Ensuring successful change adoption across business users Delivering scalable, compliant, and customer-centric solutions.
• Role and.
• Process Analysis & Improvement Analyze end-to-end processes across Retail Credit & Collection operations to identify inefficiencies, bottlenecks, rework, and improvement opportunities with direct operational impact. Apply structured problem-solving and prior work experience to assess issues, frame clear problem statements, and propose practical, data-informed improvement ideas. Work closely with business users and stakeholders to understand operational pain points and decision drivers across different functions. Support the design of improved processes, including process flows, SOPs, and work instructions, contributing to the foundation of scalable and sustainable operations. Project & Implementation Support Contribute actively to cross-functional improvement initiatives and projects, gaining exposure to stakeholders from Operations, Risk, IT, and related teams. Take ownership of assigned tasks or workstreams within improvement projects, with accountability for quality, timelines, and outcomes. Support solution implementation and change activities, including communication, training preparation, and rollout coordination, ensuring ideas are translated into real operational change. Monitor implementation progress, identify risks or dependencies, and proactively raise issues to support effective decision-making. Stakeholder & Change Management Manage and influence cross-functional stakeholders to align priorities and drive decisions in a complex environment Facilitate workshops and discussions to gather requirements, align expectations, and drive clarity Lead change management activities to ensure successful adoption of new processes and systems Identify resistance and proactively drive user adoption and behavioral change Performance Monitoring & Continuous Improvement Support the tracking and analysis of key process performance metrics (e.g. turnaround time, productivity, error rate) to assess improvement effectiveness. Participate in post-implementation reviews to evaluate results, capture learnings, and identify further enhancement opportunities. Contribute insights and ideas to the team's continuous improvement roadmap, helping prioritize initiatives with the highest business impact. Documentation & Governance Prepare and maintain clear and structured documentation such as process maps, SOPs, business requirements, and project materials to support transparency and knowledge sharing. Ensure process changes are aligned with internal policies, control standards, and governance requirements in a regulated banking environment.
• Bachelor's degree or higher in Industrial Engineering, Business Administration, Economics, Statistics, Information Technology, or related fields. At least 1-3 years of working experience in operations, process improvement, consulting, analytics, project-based roles, or related fields. Strong analytical thinking, ability to structure problems, and willingness to learn complex business processes. Preferred Experience in banking, financial services, or large-scale operations environments. Exposure to process improvement, operational projects, or cross-functional initiatives. Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง: Experience and knowledge in banking business and retail product related regulatory and compliance. Communication & Presentation, Stakeholder and Time management, Problem solving, Negotiating skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Risk Management, CFA, English, Thai

ประเภทงาน:

งานประจำ

• About KKP Wealth KKP Wealth is a leader in Thailand's private banking sector, delivering bespoke wealth management solutions to high-net-worth individuals and families. We combine innovation, exclusivity, and a client-centric approach to help our clients grow, preserve, and transfer their wealth across generations. As we expand our team, we seek dynamic and driven professionals to join our team of industry leaders who are passionate about redefining wealth management in Thailand.
• Role and.
• Client Acquisition & Relationship Management: Build and manage a portfolio of high-net-worth clients, ensuring personalized service to meet their evolving needs. Tailored Advisory: Provide strategic investment advice across a range of asset classes, leveraging KKP's global and local expertise. Family Wealth Planning: Work with specialists to deliver comprehensive family wealth planning solutions, including holding company structure, family governance, succession planning, family office setup, and more. Representing KKP Group: Collaborate with other businesses within the group to introduce relevant financial services for clients' personal and business-related needs. Compliance & Risk Management: Ensure adherence to regulatory requirements and maintain high standards of risk management and ethical practices.
• Client Focus: Proven ability to understand and address the unique needs of high-net-worth individuals and families. Financial Expertise: Strong knowledge of investment products, financial planning, and market trends. Entrepreneurial Mindset: A self-starter with excellent networking, business development, and problem-solving skills. Communication Skills: Exceptional interpersonal and presentation skills, with fluency in Thai and English. Certifications: Relevant financial licenses and certifications, such as CFA, CFP, or equivalent, are an advantage. Experience: We welcome candidates across a broad spectrum of experience levels from those with a minimum of 2 years in a relevant field to seasoned industry veterans. Whether you're early in your career and eager to grow, or bring a wealth of experience and client relationships, we're open to exploring how your background can contribute to our team. Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Procurement, Telesales, Thai, English

ประเภทงาน:

งานประจำ

• Cold & Warm Calling: Conduct daily calls to qualify new and existing leads and convert them into sales opportunities across all product lines..
• Client Acquisition & Growth: Present WorkVenture's full range of products and services to prospective and existing clients, identifying the right solution for each company's employer branding needs..
• Lead List Management: Organize, tag, and prioritize leads for effective prospecting. Research company potential and identify appropriate contacts (HR Management, Talent ...
• Pipeline Reporting: Maintain accurate records of call outcomes, client interactions, and follow-ups in the CRM for weekly management review..
• Relationship Management: Build and maintain strong client relationships, assist with inquiries, and educate clients on WorkVenture's platforms and services..
• Market Intelligence: Gather feedback from calls and client conversations regarding market needs and relay insights to the Head of Sales..
• Bachelor's degree in any field..
• 2 - 3 years of proven experience in B2B sales, telesales, outbound sales, or recruitment sales. Performance matters..
• You love doing sales: demonstrated ability to work through lead lists without hesitation or fear of rejection..
• Strong communication and relationship-building skills; fluent in Thai with good proficiency in English..
• Disciplined, organized, and able to work independently to meet targets..
• Ability to understand and articulate multiple product offerings to different buyer personas..
• Previous experience in HR or employer branding is beneficial but not required..
• Competitive base salary (negotiable) + performance-based commission.
• Why Join Us?.
• You'll be selling market-leading products to top-tier companies, learning fast, and getting rewarded properly when you perform. During this role you'll develop broad consultative selling skills across employer branding, survey research, and recruitment solutions. If you like sales with momentum and upside, this role is for you.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Problem Solving, Data Analysis, Architecture, Recruitment, Power point

ประเภทงาน:

งานประจำ

• Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best.
• Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports.
• Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate.
• Build healthy and professional relationships with team members.
• Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes.
• Organize team building activities that will engage people in teamwork and create a positive work environment.
• ensuring appropriate real-time support is available, taking and managing escalated issues.
• Providing approvals as part of the business process (e.g. absorption).
• Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process.
• Provide clarity on performance vs targets, and any other team or group objectives.
• Use reward and recognition as part of motivating the team.
• Conduct team meetings: sharing important information, updates, performance progress, and broader company updates.
• Ensure your team is connected to the company's WFM objectives and strategy.
• Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders.
• Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team).
• Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions.
• Prepare and present team performance data, challenges, issues, ideas, and opportunities.
• On team performance: providing updates.
• about the team, traffic, projects, concerns, challenges, and opportunities.
• Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve.
• Stay up to date with products, news, goals, decisions, projects.
• CEG Operations Leadership and Management.
• CEG GSV.
• Remain up to date with important company/team/department updates, requirements.
• Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements.
• Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together.
• Aim to understand, then meet and exceed the expectations agreed with your manager.
• EXPECTATIONS - BEHAVIORS AND VALUES.
• Behavior.
• Definition.
• Continuous improvement.
• Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits.
• Embraces and drives change, is open and supportive of improvement opportunities identified by others.
• Deliver better together.
• Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions.
• Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
• Enable others` success.
• Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
• Provides clarity on accountability, goals, and progress.
• Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
• COMPETENCIES REQUIRED.
• Analytical Ability & Problem Solving.
• Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available.
• Decision making ability.
• Set a course of action purposely chosen from different alternatives to achieve company objectives.
• Effective communication (Verbal and written).
• Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills.
• Flexibility and Agility.
• Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
• KPI management.
• Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company's goals.
• Listening and influencing.
• Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
• Process Improvement.
• Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
• Reporting.
• Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations.
• Result driven.
• Driving high standards to accomplish challenging goals. Works hard to achieve them.
• Time / workload management & prioritization.
• Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
• Coaching.
• Support and develop team members to achieve a specific personal and professional goal by guiding and training.
• Develop and Manage team.
• Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success.
• Operational Planning & Coordination.
• Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company's strategic goals.
• People training.
• Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles.
• Presentation.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Team level KPI management.
• Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals.
• High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills.
• Experience.
• 6+ years of WFM experience.
• Experience in coaching and developing, in a technical environment.
• Experience in delivering high-level business objectives or initiatives.
• Trainings.
• OJT, WFM onboarding, RT Onboarding.
• Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems.
• Proven ability to build routing logic from the ground up including skills-based routing, IVR/call flows, queues, priorities, and escalation paths based on complex, nuanced business requirements.
• Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs.
• Experience integrating routing platforms with CRM/WFM/reporting tools (e.g., Salesforce, Verint, NICE) is a plus.
• Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.