เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Drive customer-centric initiatives and serve as the primary Customer Experience advocate across the organization.
• Handle and resolve customer complaints effectively through multiple channels including calls, emails, and online communications.
• Develop and implement improvement action plans in collaboration with business stakeholders.
• Track, analyze, and maintain comprehensive records of customer feedback and resolution outcomes.
• Ensure timely escalation of complex issues to appropriate teams while maintaining high customer satisfaction.
• Proven track record in customer complaint management and resolution.
• Strong analytical abilities to identify trends and recommend process improvements.
• Excellence in written and verbal communication across all professional channels.
• Demonstrated ability to handle challenging situations with patience and professionalism.
• Knowledge of customer service best practices and satisfaction metrics.
• Opportunity to directly impact customer experience and business success.
• Professional growth in a dynamic customer-focused environment.
• Development of valuable skills in problem-solving and stakeholder management.
• Collaborative work environment with supportive team members.
• Clear path for career advancement in customer experience management.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ประเภทงาน:

งานประจำ

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback ...
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
• Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
• Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
• Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.

ทักษะ:

Automation, Salesforce, Vietnamese

ประเภทงาน:

งานประจำ

• Fluent Vietnamese Language Skills Mandatory.
• Based in Bangkok - Open to relocation.
• Role Summary.
• The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
• Customer Accountability and Value Alignment.
• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Strategic Advisory and Stakeholder Management.
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer s business model, and applying proven solutions to their problems.
• Solidify partnership commitments and drive innovation aligned with customers' business challenges.
• Increase customer engagement with products and services and identify major political barriers to customer success.
• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
• Technical Health, Adoption, and Risk Management.
• AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
• Vietnamese Language skills mandatory.
• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer s business.
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development.
• Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
• Understanding of sales processes (lead-to-cash, opportunity management, pipeline management).
• Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes).
• Ability to demonstrate Lightning Sales Console and mobile app.
• Knowledge of common sales use cases (territory management, lead assignment, opportunity stages).
• Salesforce Certified Administrator (or within 90 days).
• Cloud Specific Experience Preferred.
• Sales Cloud Consultant certification.
• Experience with Sales Cloud features like Einstein Lead Scoring, Opportunity Insights, Activity Capture.
• Understanding of how Sales Cloud integrates with marketing automation and service tools.
• Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Ensure smooth communication and collaboration between Partners, Relationship Managers (RMs), and other departments within the company.
• Manage communication with insurance companies to prepare quotes and create Placing slip/ Quotation slip in the BOSS system as authorized.
• Complete end-to-end sheet processes when necessary, ensuring accuracy and completeness of data.
• Ensure the accuracy of insurance premiums and upload proof of payments as needed.
• Track and follow up on policy renewals to ensure they are completed on time.
• Collaborate closely with partners to identify and resolve any issues or challenges they encounter.
• Follow up on unpaid premiums, escalating unresolved cases to the Relationship Manager when necessary.
• Summarize and prepare weekly and monthly sales reports, including key metrics and performance insights, for internal review and decision-making.
• Support the sales and relationship management teams with administrative tasks as needed to ensure efficiency and smooth operations.

ทักษะ:

Enthusiastic, English

ประเภทงาน:

งานประจำ

• สอบทวนผลการพิจารณาสินไหมซึ่งผ่านการพิจารณาและจ่ายสินไหมจากเจ้าหน้าที่สินไหมทดแทนของบริษัท หรือบริษัทคู่สัญญา ให้เป็นไปด้วยความถูกต้องและเป็นธรรม.
• ตอบคำถามหรือให้คำอธิบายกับโรงพยาบาล ตัวแทน หรือผู้เอาประกัน ในเรื่องของแผนประกันและความคุ้มครองต่างๆ ตลอดจนเงื่อนไขการจ่ายสินไหมทดแทน.
• ประสานงานโรงพยาบาลคู่สัญญา ในการสร้างพันธมิตร เพื่อสนับสนุนส่งเสริมการให้บริการอันดีแก่ผู้เอาประกันภัย อีกครั้งกรณีที่มีประเด็นสงสัยด้านการให้บริการรักษาพยาบาล หรืออื่นๆ ที่เกี่ยวข้อง.
• ปรึกษาหารือกับผู้จัดการฝ่ายสินไหมหรือแพทย์ที่ปรึกษาในการหาทางออกที่เหมาะสมที่สุดในกรณีเคสที่มีความซับซ้อน.
• ประสานงานกับโรงพยาบาล เช่น การขอเอกสารเพิ่มเติมเพื่อประกอบการพิจารณาอนุมัติการจ่ายสินไหมทดแทน.
• ชี้แจง และให้คำแนะนำแก่โรงพยาบาล ตัวแทน หรือผู้เอาประกัน แนวทางการตั้งเบิกสินไหมทดแทน ข้อยกเว้น เงื่อนไขกรมธรรม์ และประเด็นข้อสงสัยต่างๆ เพื่อความเข้าใจอันดีระหว่างคู่ค้าและบริษัท.
• สนับสนุนข้อมูลและให้คำปรึกษาแก่ผู้พิจารณาสินไหม ด้านงานสินไหมทดแทนอุบัติเหตุและสุขภาพประเภทต่างๆ.
• สนับสนุนข้อมูลผลการสอบทวน เพื่อเป็นแนวทางในการปรับปรุงกระบวนการปฏิบัติงานของผู้พิจารณาสินไหม.
• ดำเนินการและประสานงาน fax claims ประจำวัน.
• ร่วมมือในการจัดการปัญหาข้อร้องเรียนจากลูกค้า.
• ปฏิบัติงานอื่นๆตามที่ได้รับมอบหมาย.
• Age 25-35 Years or more. / อายุ 25-35 ปีขึ้นไป.
• Bachelor s degree in nursing science ปริญญาตรีสาขา พยาบาลศาสตร์.
• Fair command of spoken and written English มีทักษะการ พูด อ่าน เขียน ภาษาอังกฤษในระดับที่พอใช้.
• Good interpersonal and communication skill มีบุคคลิกดี ทักษะการสื่อสารได้เป็นอย่างดี.
• Positive attitude and strong contribution for team, diligent, self-motivated and enthusiastic มีความมั่นใจในตัวเอง ทัศนะคติที่ดีในเชิงบวกและสามารถร่วมงานเป็นทีมได้เป็นอย่างดี.
• Service minded and able to work effectively in a high pressure environment มีใจรักงานด้านบริการและสามารถทำงานภายใต้แรงกดดันได้เป็นอย่างดี.

ทักษะ:

Telesales

ประเภทงาน:

งานประจำ

• Verify customer payments across all payment channels, including EDC credit card terminals and cash collection, and ensure all transactions are processed and completed within SLA.
• Retrieve the YES file, the insurance application form, and the customer s CRS tax residency declaration form, and submit them to Underwriting team for further processing to issue the policy to the customer.
• Initiate a service request in the system to allow the Telesales team to follow up wi ...
• Provide prompt and proactive responses to all urgent requests raised by the Telesales team and relevant stakeholders.

ทักษะ:

Microsoft Office, Excel, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings;.
• Solve the problems for clients via Call, Chat and Email;.
• Handle clients problems with empathy and patience in a goal-driven environment;.
• Work as part of a high-performing team, supporting and helping colleagues when required;.
• Attend regular team updates;.
• Keep up-to-date with latest promotions and initiatives;.
• Read, understand and follow the Company Policies and Procedures;.
• What you'll Need to SucceedBachelor degree or above, or significant relevant similar experience;.
• Strong communication skills in Thai both verbal and written; fluent in English;.
• Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;.
• Proficient typing abilities with a better than average English -typing speed;.
• Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;.
• Ability to listen and build rapport quickly;.
• Enthusiastic yet conscientious and diligent approach to work;.
• Completer-finisher with a good attention to detail.
• Ability to touch-type;.
• Passionate about travel.
• Able to work on a shift-based basis. 24/7 or night shift required.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Working Tuesday till Sunday 9:30 - 18:00 ( Six Days).
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• 500 Baht per events organizing.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Sunday.
• Website TB: https://teambuildingbkk.com/.
• Website BKK French Touch: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• Website CSR: https://bangkokcsrteambuilding.com/.
• Website Amazing Adventure: https://www.amazingadventurebangkok.com/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

ทักษะ:

Microsoft Office, CSS, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Strong leadership and team management skills with the ability to inspire and guide staff.
• Proven experience in hospitality, customer service, or restaurant management.
• Solid understanding of restaurant operations, including scheduling and supply management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Basic financial and administrative knowledge (inventory, cost control, budgeting).
• High attention to detail and commitment to premium service standards.
• Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
• Ability to recommend food & beverage pairings to enhance guest experience.
• Flexible to work evenings, weekends, and public holidays.
• Fluency in English (additional languages are a plus, especially Chinese).

ทักษะ:

Microsoft Office, Excel, English

ประเภทงาน:

งานประจำ

• Manage the executive's calendar, appointments, and meeting schedules.
• Prepare and organize documents for meetings, presentations, and reports.
• Coordinate with internal departments and external parties on behalf of the executive.
• Screen emails, calls, and correspondence, ensuring effective communication flow.
• Arrange travel plans, accommodations, and itineraries for the executive.
• Track and follow up on delegated tasks and report progress to the executive.
• Handle general administrative tasks and any assignments as required..
• Bachelor s degree in Business Administration, Secretarial Studies, or a related field.
• Minimum of 3 years experience as an executive secretary or personal assistant.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong communication, coordination, and organizational skills.
• High sense of responsibility, attention to detail, and ability to maintain confidentiality.
• Good command of English (spoken and written) is an advantage.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Digital Marketing, Social Media Management, Creativity, Thai, English

ประเภทงาน:

งานประจำ

• Assist company owners with schedules, meetings, priorities, and coordination.
• Manage calendars, appointments, and communication.
• Prepare meeting notes, documents, and follow-up action items.
• Handle filing, documentation, and general office tasks.
• Coordinate with internal team members..
• Marketing Support.
• Assist with basic marketing campaign tasks.
• Organize materials, files, and communication for Facebook/Google/TikTok Ads.
• Create simple documents such as briefs, checklists, reports, and timelines.
• Help track campaign data and update spreadsheets or CRM systems.
• Follow up with clients regarding schedules, required files, and information..
• Bachelor s degree in any field.
• Basic understanding of digital marketing campaigns (Facebook Ads, Google Ads, TikTok Ads).
• Strong organizational skills and attention to detail.
• Good communication skills, English communication skill is a plus.
• Able to multitask and manage changing priorities.
• Comfortable with Microsoft Office or Google Workspace.
• Positive attitude and willingness to learn.
• Experience in admin, operations, or agency work is a plus..
• Competitive salary based on experience.
• Opportunity to grow in marketing and operations.
• Work closely with company owners and marketing specialists.
• Annual performance bonus.
• Supportive and learning-focused environment..
• [email protected].

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• โรงเรียน HARMON เป็นสถาบันสอนดนตรีโดยการรวมตัวของกลุ่มคุณครูที่มีประสบการณ์และมีความตั้งใจที่จะสร้างพื้นที่แห่งการเรียนรู้ โดยต้องการที่จะนำเสนอด้วยทัศนะคติที่ดีต่อการเล่นดนตรีอย่างมีความรู้ และ ความสนุกสนานต่อตัวนักเรียน.
• เจ้าหน้าที่ฝ่ายประสานงาน (นักเรียนและผู้ปกครอง)
• STUDENT RELATIONS 1 อัตรา.
• ประสานงานระหว่าง นักเรียนและครู คลาสเรียนของนักเรียน
• การจัดตารางเรียนของนักเรียน และการนัดหมายคาบเรียน
• อธิบายคลาสเรียนของโรงเรียนแบบเบื้องต้น ต่อผู้ปกครอง
• การธุรการต่างๆ เช่น การจัดเก็บเอกสารที่เป็นสำคัญ
• การจัดเก็บข้อมูลสถิติการเข้าเรียนของนักเรียน (มีผลต่อโบนัส)
• มีปฏิสัมพันธ์ที่ดีต่อเด็กนักเรียนและผู้ปกครอง และมีความอดทนอดกลั้นในการแก้ปัญหา
• มีความรักในงานบริการ
• มีความชื่นชอบในเสียงดนตรี
• สามารถพูดภาษาอังกฤษได้ หรือภาษาอื่นๆ (จะได้รับการพิจารณาเป็นพิเศษ)
• มีประสบการณ์จะพิจารณาเป็นพิเศษ.
• สถานที่
• ซอยราชวินิตบางแก้ว ติดกับ ห้าง Mega Bangna.
• โบนัส จะได้รับการพิจารณาจากประสิทธิภาพของการทำงาน.
• สนใจมาร่วมเป็นหนึ่งในทีม HARMON
• สนใจสามารถส่ง Resume มาที่ [email protected]
• เบอร์ติดต่อ คุณเดีย 0656691454
• ID LINE @harmonmusicschool.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Support sales operations including quotations, invoices, proposals, and sales reports.
• Coordinate with clients, partners, and internal teams to support ongoing projects and delivery timelines.
• Assist in IT project coordination, including scheduling, task tracking, documentation, and requirement preparation.
• Create wireframes, storyboards, and presentation materials using Canva or Figma.
• Support media and visual production processes.
• Native Thai speaker with business-level English or Japanese.
• Open to new graduates and candidates with up to 3 years of experience.
• Strong communication and coordination skills.
• Interest in IT project coordination.
• Able to manage multiple tasks and work in an organized manner.
• Proficient in Excel or Google Sheets for reporting and documentation.
• Familiarity with Canva or Figma is a plus.
• Akagane (Thailand) Co., Ltd. specializes in comprehensive data management and processing services. Since 2010, we have been transforming complex information into accessible formats, supporting global clients across industries with multilingual solutions. We also provide IT solutions and digital project support, helping clients streamline workflows, improve operational efficiency, and manage information more effectively.
• Social Security.
• Group Life Insurance.
• Provident Fund.
• Annual Health Check-up.
• Influenza Vaccination.
• Meal Allowance (Lunch/Dinner).
• Transportation Allowance.
• Learning & Development Budget.
• Language Skill Improvement Reward.
• Annual Company Trip (depending on company performance).
• Special Leave and Financial Support for Special Occasions.
• Flexible Working Hours.
• Bonus (depending on company performance).
• Others.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Statistics / Analysis, Management, Thai, English

ประเภทงาน:

งานประจำ

• Communication Bridge: Translate and facilitate communication between the English-speaking Plant Manager and Thai employees/suppliers.
• Production Support: Assist in monitoring production schedules, particularly for CNC turning milling, and assembly lines.
• Quality & Documentation: Support Quality Management activities and handle industrial licensing, export documentation (e.g., Form CO), and supplier response reports.
• Operations Coordination: Assist in local procurement, logistics coordination, and administrative tasks related to factory licenses (e.g., Health Hazardous Business License).
• Direct Hire (No Fees!).
• Modern Culture: Dynamic & Inclusive team.
• Work-Life Balance: 1 Day Work-From-Home per week.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Welcome and seat guests warmly.
• Manage queues and table availability.
• Handle reservations and guest inquiries Ensure guests are satisfied with food and service.
• Support opening and closing duties.
• Coordinate with service staff and kitchen for smooth operations.
• Assist with other duties as assigned.
• 6 days off per month/ Location: Icon Siam.
• Line 065-516-8364.