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āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
7 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Business Development, Problem Solving, Quantitative Analysis, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor s degree or equivalent diploma.
- Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
- Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
- Strategic thinker with strong analytical and problem-solving skills.
- 10+ years of experience in operations, preferably in BPO/ITES industry.
- 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
- Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
- Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
- Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
- Excellent written and verbal communication skills.
- Having high cultural awareness of political and social situations is a plus!.
- Proficiency in English and Thai is highly preferred (depends on the market assignment).
- Build a positive relation with Client in order to create new business opportunities.
- Identify potential risks and opportunities of improvement in the process and suggest solutions.
- Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
- Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
- Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
- Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
- Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
- Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
- Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
- Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
- Streategize and execute Client/Leadership directions and decisions following the change management process.
- Mantain an effective Client relationship with proactive communication followed by POA and closed loop.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļŠāļģāđāļĢāđāļāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāļŦāļĢāļ·āļāļŠāļđāļāļāļ§āđāļē āđāļāļŠāļēāļāļēāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āđāļĻāļĢāļĐāļāļĻāļēāļŠāļāļĢāđ āļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļĻāļēāļŠāļāļĢāđ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļ·āđāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĒāđāļēāļāļāđāļāļĒ 10+ āļāļĩ āļāđāļēāļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļĢ āļāļēāļĢāļāļĨāļēāļ āļŦāļĢāļ·āļāļāļēāļĢāļāļąāļāļāļēāļāļļāļĢāļāļīāļ (āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāđāļāđāļāļŦāļąāļ§āļŦāļāđāļēāļāļēāļāļāļĒāđāļēāļāļāđāļāļĒ 5 āļāļĩ).
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļŠāļāļēāļāļĩāļāļĢāļīāļāļēāļĢāđāļĄāđāļāđāļāļĒāļāļ§āđāļē 12 āļāļĩ (āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāđāļāđāļāļŦāļąāļ§āļŦāļāđāļēāļāļēāļāļāļĒāđāļēāļāļāđāļāļĒ 5 āļāļĩ): āļāļ°āđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļļāļāļŠāļēāļŦāļāļĢāļĢāļĄāļāđāļģāļĄāļąāļāđāļĨāļ°āļāļĨāļąāļāļāļēāļ āļāđāļēāļāļĨāļĩāļ āļŦāļĢāļ·āļāļĒāļēāļāļĒāļāļāđ.
- āļĄāļĩāļāļ§āļēāļĄāđāļāļĩāđāļĒāļ§āļāļēāļāđāļāļāļēāļĢāļāļāļāđāļāļ āļ§āļēāļāļĢāļ°āļāļ āđāļĨāļ°āļāļ§āļāļāļļāļĄāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļ.
- āļĄāļĩāđāļāļ§āļāļīāļāđāļĨāļ°āļāļēāļĢāļāļģāļāļēāļāļāļĩāđāļāļąāļāđāļāļĨāļ·āđāļāļāļāđāļ§āļĒāļāđāļāļĄāļđāļĨ āļĢāļ§āļĄāļāļķāļāļāļąāļāļĐāļ°āļāļēāļĢāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨāļāļĩāđāļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļēāļāļŦāļĨāļēāļĒāļāđāļēāļāļāļĢāđāļāļĄāļāļąāļ āđāļĨāļ°āļĄāļĩāļāļąāļāļĐāļ°āļāļ§āļēāļĄāđāļāđāļāļāļđāđāļāļģāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĩāļĄ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļāļīāļāļāļĒāđāļēāļāđāļāđāļāļĢāļ°āļāļāđāļāļāļŦāļĨāļēāļāļĄāļīāļāļī āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāđāļāļ·āđāļāļĄāđāļĒāļāļĢāļ°āļŦāļ§āđāļēāļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļĢāļāļąāļāļāļĨāļĒāļļāļāļāđāļāļēāļāļāļļāļĢāļāļīāļāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļāđāļāļāļĄāļĩāļŠāļīāļāļāļīāđāđāļāļāļēāļĢāļāļģāļāļēāļāļāļĒāđāļēāļāļāļđāļāļāđāļāļāļāļēāļĄāļāļāļŦāļĄāļēāļĒāđāļāļāļĢāļ°āđāļāļĻāđāļāļĒ.
- āļŠāļēāļĄāļēāļĢāļāđāļāļīāļāļāļēāļāđāļāļāļģāļāļēāļāļāđāļēāļāļāļąāļāļŦāļ§āļąāļāđāļāđ.
- āļŠāļēāļĄāļēāļĢāļ Relocate āļ āļđāļĄāļīāļ āļēāļāļāļĩāđāļāļđāđāļĨāđāļāļāļāļēāļāļāđāļāđ.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Lead and execute operational strategies for Max Mart convenience stores in alignment with corporate policies, regulatory requirements, and business objectives.
- Oversee end-to-end store operations to ensure efficiency, compliance, and consistent service quality across all branches.
- Develop, standardize, and continuously improve operational processes, SOPs, and workflow to enhance productivity and cost control.
- Monitor and evaluate operational performance, ensuring targets related to sales, quality, and profitability are achieved.
- Establish strategic direction to drive sales growth, optimize resource utilization, and improve overall store performance.
- Supervise documentation, reporting, and operational controls to ensure accuracy, transparency, and compliance with company policies.
- Plan and coordinate operational execution alongside marketing initiatives to maximize commercial performance.
- Lead, coach, and develop operations teams to strengthen execution capability and performance culture.
- Bachelor s or Master s degree in Business Administration, Retail Management, Operations Management, or related field.
- Minimum 8-10 years of experience in retail operations, with at least 3-5 years in a senior leadership role (e.g., Head of Operations, Operations Manager, Retail Director).
- Strong knowledge of retail operations management, store performance metrics, cost control, and compliance standards.
- Proven track record in driving sales growth, improving operational efficiency, and managing multi-branch operations.
- Experience in convenience store, supermarket, or FMCG retail business is highly preferred.
- Strong leadership, strategic thinking, and problem-solving skills.
- Excellent analytical ability with experience in performance monitoring and reporting.
- Strong communication and stakeholder management skills.
- Ability to work in a fast-paced environment and manage cross-functional coordination effectively.
āļāļąāļāļĐāļ°:
Finance, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ150,000 - āļŋ200,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Monitor and analyze business performance of assigned entities, identify area of improvement to ensure achievement of business performance and targets.
- Work in collaboration with oversea subsidiaries and Krungsri business units to manage and execute strategic initiatives/projects.
- Engage in annual strategic planning with ASEAN subsidiaries based on market insights and business acumen.
- Develop executive management reports providing insights of market and business performance.
- Facilitate and support ASEAN new product introduction through efficient governance framework to enable growth expansion.
- Master s degree in business, finance, economics, sales and marketing or related field.
- At least 10 years in banking or related field and in also in management level.
- Consumer Finance in areas such as front-end roles, financial analysis, and initiative driving.
- Product development/management in banking or un-secured/consumer finance e.g. personal loan, sales finance, or credit card.
- Ã Management consulting with strategy development and project management expertise.
- Willing to learn new areas and travel to ASEAN countries.
- Good combination of analytical and execution skills with cross functional teams; more weights on execution caliber.
- Able to travel aboard to meet Krungsri foreign subsidiaries or business partners.
- Very good command of written and spoken English.
- Goal oriented with can-do attitude.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāļāļķāđāļāđāļ āļāđāļēāļāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āļāļēāļĢāļāļąāļāļāļĩ āļāļēāļĢāđāļāļīāļ āđāļĻāļĢāļĐāļāļĻāļēāļŠāļāļĢāđ āļāļēāļĢāļāļĨāļēāļ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāđāļēāļāļāļēāļĢāļāļĢāļ°āļŠāļēāļāļāļēāļ āļāļēāļĢāļāļģāđāļŠāļāļ āļāļēāļĢāļāļĨāļąāđāļāļāļĢāļāļāļāļēāļ āļŦāļĢāļ·āļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāđāļĄāđāļāđāļāļĒāļāļ§āđāļē 5 āļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāđāļēāļāļāļĢāļ°āļāļ§āļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļ āļĢāļ°āļāļāļāļēāļ āđāļĨāļ°āļĢāļ°āđāļāļĩāļĒāļāļāļāļīāļāļąāļāļīāļāļēāļāļāļāļāļŠāļēāļāļē.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāđāļēāļāļāļāļāļĢāļ°āļĄāļēāļ āļāđāļēāđāļāđāļāđāļēāļĒ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĢāļąāļāļĒāļēāļāļĢāļāļļāļāļāļĨ āđāļĨāļ°āļāļēāļāļāļļāļĢāļāļēāļĢ.
- āļĄāļĩāļāļąāļāļĐāļ°āļāđāļēāļāļāļēāļĢāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨ āļāļĢāļ°āļĄāļ§āļĨāļāļĨāļāđāļāļĄāļđāļĨ āđāļĨāļ°āļāļēāļĢāļāļģāđāļŠāļāļ.
- āļĄāļĩāļĄāļāļļāļĐāļĒāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩ āļĄāļĩāļāļąāļāļĐāļ°āđāļĨāļ°āļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļāļĨ.
- āļĄāļĩāļ§āļļāļāļīāļ āļēāļ§āļ° āļĄāļĩāļāļ§āļēāļĄāđāļāđāļāļāļđāđāļāļģ āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļ§āļēāļāđāļāļ āļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢ āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāļąāļāļŦāļē āđāļĨāļ°āđāļāđāđāļāļāļąāļāļŦāļēāđāļāļāļēāļ°āļŦāļāđāļēāđāļāđāļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāđāļāđāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐāđāļāđāđāļāļĢāļ°āļāļąāļāļāļĩ..
- āļāđāļēāļāđāļāđāļāđāļēāļāđāļĨāļ°āļĻāļķāļāļĐāļēāļāđāļĒāļāļēāļĒāļāļ§āļēāļĄāđāļāđāļāļŠāđāļ§āļāļāļąāļ§āļāļāļāļāļāļēāļāļēāļĢāļāļĢāļļāļāđāļāļĒ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ) āļāļĩāđ https://krungthai.com/th/content/privacy-policy āļāļąāđāļāļāļĩāđ āļāļāļēāļāļēāļĢāđāļĄāđāļĄāļĩāđāļāļāļāļēāļŦāļĢāļ·āļāļāļ§āļēāļĄāļāļģāđāļāđāļāđāļāđ āļāļĩāđāļāļ°āļāļĢāļ°āļĄāļ§āļĨāļāļĨāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§ āļĢāļ§āļĄāļāļķāļāļāđāļāļĄāļđāļĨāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļĻāļēāļŠāļāļēāđāļĨāļ°/āļŦāļĢāļ·āļāļŦāļĄāļđāđāđāļĨāļŦāļīāļ āļāļķāđāļāļāļēāļāļāļĢāļēāļāļāļāļĒāļđāđāđāļāļŠāļģāđāļāļēāļāļąāļāļĢāļāļĢāļ°āļāļģāļāļąāļ§āļāļĢāļ°āļāļēāļāļāļāļāļāļāđāļēāļāđāļāđāļāļĒāđāļēāļāđāļ āļāļąāļāļāļąāđāļ āļāļĢāļļāļāļēāļāļĒāđāļēāļāļąāļāđāļŦāļĨāļāđāļāļāļŠāļēāļĢāđāļāđ āļĢāļ§āļĄāļāļķāļāļŠāļģāđāļāļēāļāļąāļāļĢāļāļĢāļ°āļāļģāļāļąāļ§āļāļĢāļ°āļāļēāļāļ āļŦāļĢāļ·āļāļāļĢāļāļāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§āļŦāļĢāļ·āļāļāđāļāļĄāļđāļĨāļāļ·āđāļāđāļ āļāļķāđāļāđāļĄāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļŦāļĢāļ·āļāđāļĄāđāļāļģāđāļāđāļāļŠāļģāļŦāļĢāļąāļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļāļāļēāļĢāļŠāļĄāļąāļāļĢāļāļēāļāđāļ§āđāļāļāđāļ§āđāļāđāļāļāđ āļāļāļāļāļēāļāļāļĩāđ āļāļĢāļļāļāļēāļāļģāđāļāļīāļāļāļēāļĢāđāļŦāđāđāļāđāđāļāļ§āđāļēāđāļāđāļāļģāđāļāļīāļāļāļēāļĢāļĨāļāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§ (āļāđāļēāļĄāļĩ) āļāļāļāļāļēāļāđāļĢāļāļđāđāļĄāđāđāļĨāļ°āđāļāļāļŠāļēāļĢāļāļ·āđāļāđāļāļāđāļāļāļāļĩāđāļāļ°āļāļąāļāđāļŦāļĨāļāđāļāļāļŠāļēāļĢāļāļąāļāļāļĨāđāļēāļ§āđāļ§āđāļāļāđāļ§āđāļāđāļāļāđāđāļĨāđāļ§āļāđāļ§āļĒ āļāļąāđāļāļāļĩāđ āļāļāļēāļāļēāļĢāļĄāļĩāļāļ§āļēāļĄāļāļģāđāļāđāļāļāđāļāļāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄāļāļāļāļāđāļēāļāđāļāļ·āđāļāļāļĢāļĢāļĨāļļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļĢāļąāļāļāļļāļāļāļĨāđāļāđāļēāļāļģāļāļēāļ āļŦāļĢāļ·āļāļāļēāļĢāļāļĢāļ§āļāļŠāļāļāļāļļāļāļŠāļĄāļāļąāļāļī āļĨāļąāļāļĐāļāļ°āļāđāļāļāļŦāđāļēāļĄ āļŦāļĢāļ·āļāļāļīāļāļēāļĢāļāļēāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāļāļāļāļāļļāļāļāļĨāļāļĩāđāļāļ°āđāļŦāđāļāļģāļĢāļāļāļģāđāļŦāļāđāļ āļāļķāđāļāļāļēāļĢāđāļŦāđāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļ·āđāļāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄ āđāļāđ āļŦāļĢāļ·āļāđāļāļīāļāđāļāļĒāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄāļāļāļāļāđāļēāļāļĄāļĩāļāļ§āļēāļĄāļāļģāđāļāđāļāļŠāļģāļŦāļĢāļąāļāļāļēāļĢāđāļāđāļēāļāļģāļŠāļąāļāļāļēāđāļĨāļ°āļāļēāļĢāđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļāļēāļĄāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāļāļąāļāļāļĨāđāļēāļ§āļāđāļēāļāļāđāļ āđāļāļāļĢāļāļĩāļāļĩāđāļāđāļēāļāđāļĄāđāđāļŦāđāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļāļēāļĢāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄ āđāļāđ āļŦāļĢāļ·āļāđāļāļīāļāđāļāļĒāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄ āļŦāļĢāļ·āļāļĄāļĩāļāļēāļĢāļāļāļāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļ āļēāļĒāļŦāļĨāļąāļ āļāļāļēāļāļēāļĢāļāļēāļāđāļĄāđāļŠāļēāļĄāļēāļĢāļāļāļģāđāļāļīāļāļāļēāļĢāđāļāļ·āđāļāļāļĢāļĢāļĨāļļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāļāļąāļāļāļĨāđāļēāļ§āļāđāļēāļāļāđāļāđāļāđ āđāļĨāļ°āļāļēāļ āļāļģāđāļŦāđāļāđāļēāļāļŠāļđāļāđāļŠāļĩāļĒāđāļāļāļēāļŠāđāļāļāļēāļĢāđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļĢāļąāļāđāļāđāļēāļāļģāļāļēāļāļāļąāļāļāļāļēāļāļēāļĢ.
āļāļąāļāļĐāļ°:
Compliance, Finance, Negotiation
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and execute business expansion strategies, focusing on nationwide new branch development in alignment with the company s short- and long-term growth objectives.
- Formulate strategic site acquisition plans and delegate site sourcing and survey activities to the team to achieve defined expansion targets.
- Conduct feasibility studies, market assessments, investment evaluations, and risk analysis to support informed decision-making for new branch openings.
- Business Opportunity & Commercial Development.
- Identify new markets, business models, and partnership opportunities to drive sustainable long-term growth.
- Lead commercial negotiations with landlords, business partners, and relevant stakeholders to secure optimal terms and maximize company benefits.
- Oversee and govern rental negotiations, including rental rate optimization and annual rent reduction strategies in line with corporate targets.
- Project Oversight & Governance.
- Oversee end-to-end execution of new branch opening projects, including site selection, investment proposals, lease agreements, and opening timelines.
- Plan, control, and monitor branch opening schedules to ensure compliance with contractual agreements, timelines, and budgets.
- Supervise and coordinate store construction activities, particularly for coffee shop operations, ensuring adherence to standards, quality, and approved schedules.
- Budget & Resource Management.
- Develop, manage, and control budgets related to business expansion and capital investment.
- Optimize the allocation and utilization of organizational resources to effectively support growth objectives.
- People Leadership & Organization Development.
- Lead, coach, and mentor a cross-functional team to drive performance, innovation, and collaboration.
- Foster a high-performance culture that supports organizational transformation and sustainable business growth.
- Cross-functional Alignment & Executive Reporting.
- Collaborate closely with marketing, operations, finance, and supply chain functions to ensure alignment of expansion strategies and execution.
- Prepare and present business development results, forecasts, and strategic proposals to senior management and the Board of Directors.
- Bachelor s degree or higher in Business Administration, Marketing, Strategic Management, or related fields.
- Minimum of 10 years experience in site acquisition and location sourcing for retail or multi-branch business expansion.
- Strong experience in lease agreement management, renewal, and commercial negotiation.
- Proven experience in overseeing store construction projects, preferably within coffee shop, retail, or food & beverage businesses.
- Strong leadership, strategic thinking, negotiation, and project management skills.
āļāļąāļāļĐāļ°:
Industrial Engineering, Project Management, Negotiation, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor s degree or higher in Business Administration, Industrial Engineering, Operations Management, or a related field.
- Minimum of 5 years of experience in Process Improvement, Business Analysis, Business Process Analysis, Project Management, or related roles.
- Strong familiarity with project management methodologies and best practices.
- Excellent analytical and problem-solving abilities.
- Strong project management capability.
- Effective communication and negotiation skills.
- Proficiency in Microsoft Office applications.
- Fluency in English, both verbal and written..
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
- FB: Krungsri Career.
- LINE: Krungsri Career.
- LinkedIn: Krungsri.
- Talent Acquisition Department
- Bank of Ayudhya Public Company Limited
- 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
High Responsibilities
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļĢāļīāļŦāļēāļĢāđāļāļĢāđāļāļāļāđāļĨāļđāļāļāđāļēāđāļĨāļ°āđāļāļĢāđāļāļāļāđāļāļāļāđāļāļĢ āđāļāļĢāļđāļāđāļāļāļ§āļīāļāļĩāđāļ āļāļĩāđāļ§āļāļāđ āđāļĨāļ°āļāļ·āđāļāđ āļ āļēāļĒāđāļāđāđāļāļāļĢāđāļ§āļīāļŠāđāļĨāļ°āđāļāļĢāļāļąāļāļāđāļāļāļ THE STANDARD
- āļāļģāļŦāļāļāļāļēāļĢāļēāļāđāļĨāļ°āļĢāļ°āļĒāļ°āđāļ§āļĨāļē āļāļēāļĢāļāļģāļāļēāļāļ āļēāļāđāļŦāļāđāļāļāļāđāļāļĢāđāļāļāļāđāļāļāļāđāļāļĢāđāļĨāļ°āļĨāļđāļāļāđāļē
- āļĄāļāļāļŦāļĄāļēāļĒāļāļēāļ āđāļŦāđāļāļąāļāļŠāļĄāļēāļāļīāļāļŦāļĢāļ·āļāļāļļāļāļĨāļēāļāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ āļāļ§āļāļāļļāļĄāļāļđāđāļĨ āđāļĨāļ°āļāļģāļāļ§āļĒāļāļ§āļēāļĄāļŠāļ°āļāļ§āļāđāļāļ·āđāļāđāļŦāđāļāļĢāļ°āļāļ§āļāļāļēāļĢāļāļģāļāļēāļāļŠāļģāđāļĢāđāļāļāļēāļĄāļĢāļ°āļĒāļ°āđāļ§āļĨāļēāļāļĩāđāļāļģāļŦāļāļ
- āļāļīāļāļāđāļāļāļĢāļ°āļŠāļēāļāļāļēāļ āļāļąāļāļāļļāļāļĨāļēāļāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ āļāļąāđāļāļ āļēāļĒāđāļāđāļĨāļ°āļ āļēāļĒāļāļāļāļāļāļāđāļāļĢ āđāļāļ·āđāļāļāļđāđāļĨāļāļēāļĢāļāļģāļāļēāļāđāļŦāđāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ
- āļāļ§āļāļāļļāļĄāļāđāļēāđāļāđāļāđāļēāļĒ āđāļŦāđāļāļĒāļđāđāđāļāļāļāļāļĢāļ°āļĄāļēāļāļāļāļāđāļāļĢāđāļāļāļāđ.
- āļāļēāļĒāļļ 25 āļāļĩ āļāļķāđāļāđāļ
- āļāļĢāļīāļāļāļēāļāļĢāļĩ āļŠāļēāļāļēāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļ·āđāļāđ āļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ, āļāļąāļāļāļēāļāļļāļĢāļāļīāļ āļāļąāđāļāđāļāđ 2-4 āļāļĩ
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢ āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨ āļĢāļ§āļāļĢāļ§āļĄāļāđāļāļĄāļđāļĨ āļāļģāđāļŠāļāļ āđāļĨāļ°āļĢāļēāļĒāļāļēāļāļāļĨ
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđ āļāļ§āļēāļĄāđāļāđāļēāđāļāđāļāļŠāļīāļāļāđāļēāđāļĨāļ°āļāļĢāļīāļāļēāļĢāļāļąāđāļāļŦāļĄāļāļāļāļāļāļāļāđāļāļĢ
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđ āļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāļēāļ āļāļēāļĄāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒ
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđ āļāļ§āļēāļĄāđāļāđāļēāđāļāđāļāļāļēāļĢāļāļĨāļīāļāļŠāļīāļāļāđāļēāđāļĨāļ°āļāļĢāļīāļāļēāļĢāļāļāļāļāļāļāđāļāļĢ.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
7 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Business Development, Problem Solving, Quantitative Analysis, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor s degree or equivalent diploma.
- Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
- Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
- Strategic thinker with strong analytical and problem-solving skills.
- 10+ years of experience in operations, preferably in BPO/ITES industry.
- 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
- Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
- Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
- Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
- Excellent written and verbal communication skills.
- Having high cultural awareness of political and social situations is a plus!.
- Proficiency in English.
- Build a positive relation with Client in order to create new business opportunities.
- Identify potential risks and opportunities of improvement in the process and suggest solutions.
- Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
- Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
- Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
- Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
- Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
- Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
- Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
- Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
- Streategize and execute Client/Leadership directions and decisions following the change management process.
- Mantain an effective Client relationship with proactive communication followed by POA and closed loop.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Define the change vision, acceptance strategy, and roadmap to support large-scale transformation programs.
- Design and execute change initiatives, including developing the required skills, structures, tools, and support mechanisms to drive organizational readiness and adoption.
- Provide expert guidance on Change Management and recommended expertise in Change Analytics, Journey Management, and advanced Stakeholder Management.
- Lead and mentor the change team to ensure high-quality delivery and effective team performance.
- Engage and collaborate with multiple teams across the organization, contributing to strategic decisions and providing cross-team solutions.
- Develop and implement innovative strategies to enhance change adoption and drive business outcomes.
- Facilitate workshops, training sessions, and communication activities to build awareness, understanding, and commitment to change.
- Monitor, measure, and report progress toward the target state, using data-driven insights to assess effectiveness and adjust strategies as needed.
- Foster a culture of continuous improvement, agility, and adaptability within the client organization.
- Partner with leadership to ensure alignment between change initiatives and overall organizational goals.
- 8-12 years of experience in Change Management, Organizational Change, Transformation, or related fields.
- Proven experience leading large-scale change initiatives within complex environments.
- Strong expertise in Change Management; proficiency in Change Analytics and Journey Management is advantageous.
- Advanced capability in Stakeholder Management and influencing senior leaders.
- Excellent communication, facilitation, and leadership skills.
- Ability to solve complex problems, manage multiple workstreams, and deliver outcomes across cross-functional teams.
- Experience working in consulting environments is preferred.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļŠāļģāđāļĢāđāļāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāļŦāļĢāļ·āļāļŠāļđāļāļāļ§āđāļē āđāļāļŠāļēāļāļēāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āđāļĻāļĢāļĐāļāļĻāļēāļŠāļāļĢāđ āļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļĻāļēāļŠāļāļĢāđ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļ·āđāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĒāđāļēāļāļāđāļāļĒ 10+ āļāļĩ āļāđāļēāļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļĢ āļāļēāļĢāļāļĨāļēāļ āļŦāļĢāļ·āļāļāļēāļĢāļāļąāļāļāļēāļāļļāļĢāļāļīāļ (āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāđāļāđāļāļŦāļąāļ§āļŦāļāđāļēāļāļēāļāļāļĒāđāļēāļāļāđāļāļĒ 5 āļāļĩ).
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļŠāļāļēāļāļĩāļāļĢāļīāļāļēāļĢāđāļĄāđāļāđāļāļĒāļāļ§āđāļē 10 āļāļĩ (āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāđāļāđāļāļŦāļąāļ§āļŦāļāđāļēāļāļēāļāļāļĒāđāļēāļāļāđāļāļĒ 5 āļāļĩ): āļāļ°āđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļļāļāļŠāļēāļŦāļāļĢāļĢāļĄāļāđāļģāļĄāļąāļāđāļĨāļ°āļāļĨāļąāļāļāļēāļ āļāđāļēāļāļĨāļĩāļ āļŦāļĢāļ·āļāļĒāļēāļāļĒāļāļāđ.
- āļĄāļĩāļāļ§āļēāļĄāđāļāļĩāđāļĒāļ§āļāļēāļāđāļāļāļēāļĢāļāļāļāđāļāļ āļ§āļēāļāļĢāļ°āļāļ āđāļĨāļ°āļāļ§āļāļāļļāļĄāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļ.
- āļĄāļĩāđāļāļ§āļāļīāļāđāļĨāļ°āļāļēāļĢāļāļģāļāļēāļāļāļĩāđāļāļąāļāđāļāļĨāļ·āđāļāļāļāđāļ§āļĒāļāđāļāļĄāļđāļĨ āļĢāļ§āļĄāļāļķāļāļāļąāļāļĐāļ°āļāļēāļĢāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨāļāļĩāđāļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļēāļāļŦāļĨāļēāļĒāļāđāļēāļāļāļĢāđāļāļĄāļāļąāļ āđāļĨāļ°āļĄāļĩāļāļąāļāļĐāļ°āļāļ§āļēāļĄāđāļāđāļāļāļđāđāļāļģāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĩāļĄ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāļāļīāļāļāļĒāđāļēāļāđāļāđāļāļĢāļ°āļāļāđāļāļāļŦāļĨāļēāļāļĄāļīāļāļī āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāđāļāļ·āđāļāļĄāđāļĒāļāļĢāļ°āļŦāļ§āđāļēāļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļĢāļāļąāļāļāļĨāļĒāļļāļāļāđāļāļēāļāļāļļāļĢāļāļīāļāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļāđāļāļāļĄāļĩāļŠāļīāļāļāļīāđāđāļāļāļēāļĢāļāļģāļāļēāļāļāļĒāđāļēāļāļāļđāļāļāđāļāļāļāļēāļĄāļāļāļŦāļĄāļēāļĒāđāļāļāļĢāļ°āđāļāļĻāđāļāļĒ.
- āļŠāļēāļĄāļēāļĢāļāđāļāļīāļāļāļēāļāđāļāļāļģāļāļēāļāļāđāļēāļāļāļąāļāļŦāļ§āļąāļāđāļāđ.
- āļŠāļēāļĄāļēāļĢāļ Relocate āļ āļđāļĄāļīāļ āļēāļāļāļĩāđāļāļđāđāļĨāđāļāļāļāļēāļāļāđāļāđ.
- āđāļāļīāļāļĢāļąāļāđāļāļāļēāļ°āļāļđāđāļāļĩāđāļĄāļĩāļŠāļąāļāļāļēāļāļīāđāļāļĒāđāļāđāļēāļāļąāđāļ (Thai Nation Only).
āļāļąāļāļĐāļ°:
Research, Product Design, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Works closely with Head of Business Unit to establish each product s business value and support messaging, communication and customer outreach as necessary.
- Define project scope, timelines, resource allocation and work onsite with the team on a daily basis.
- Set ambitious and clear vision / actionable item and communicate it effectively to stakeholders, the team, and the rest of the unit.
- Accountable for product specific KPIs once solution enters production and communicate regular tracking to stakeholders.
- Maintain and refine a prioritized product backlog based on business value.
- Facilitates release planning with stakeholders as well as Bi-weekly demos.
- Integrates usability studies and research into requirements to enhance user satisfaction and ensure customer driven design.
- Bachelor s degree in Computer Science, Engineering, or a related field.
- Minimum of 10 years of experience in an IT Manager, Senior IT Manager, or other related leadership positions.
- Strong leader, collaborator, team player, and individual contributor.
- Familiar with Enterprise Business.
- Super logical thinking with platform creation, development process, product design and backlog prioritization.
- Strongly communication skill for what's matter, why and why not to team members and stakeholders.
- Get Thing Done is your DNA. You have growth mind set and learn new things extremely quickly.
- Strong problem solver with ability to manage and lead the team to push the solution and progress.
- Empowers others to fail, learn, and grow.
- Understanding and knowledge of various roles of Retail operation, Supply chain, B2C operation, etc.
- Experimental mindset to drive innovation and drive out of the box ideas - loves and embraces change.
- Good command in English both written and spoken.
āļāļąāļāļĐāļ°:
Compliance, Contracts
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and execute IT infrastructure strategies that align with the company s overall business objectives.
- Lead and manage infrastructure projects, ensuring that they are delivered on time, within scope, and within budget.
- Provide leadership and guidance to the IT infrastructure team, fostering a culture of innovation and continuous improvement.
- Oversee the design, implementation, and management of secure and scalable network systems, servers, storage, and cloud environments.
- Ensure the ongoing availability, reliability, and security of the company s IT infrastructure, meeting business demands and service-level agreements (SLAs).
- Establish and maintain disaster recovery and business continuity plans for critical infrastructure components.
- Ensure the infrastrucure complie with compliance policy.
- Conduct regular assessments of existing infrastructure, identifying areas for improvement, cost savings, and enhanced performance.
- Collaborate with business units to ensure that the IT infrastructure is aligned with evolving business needs.
- Optimize infrastructure resources to ensure efficient usage and minimize operational costs.
- Manage relationships with external vendors, negotiating contracts, and ensuring that service providers meet performance expectations.
- Serve as a key point of contact for internal stakeholders, ensuring that infrastructure services meet business requirements.
- Lead, mentor, and develop a high-performing IT infrastructure team.
- Foster a collaborative and innovative work environment, encouraging professional growth and development.
- In-depth knowledge of IT infrastructure technologies, including networking, storage, virtualization, and cloud platforms (e.g., AWS, Azure).
- Understanding of security best practices (e.g. ISO standards).
- Familiarity with disaster recovery planning, business continuity, and system architecture design.
āļāļąāļāļĐāļ°:
Negotiation
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Define and lead the overall strategic direction, policies, and operational guidelines for commercial area management in alignment with corporate vision and business objectives.
- Develop and execute strategies to maximize Non-Oil revenue growth, commercial space utilization, and branch expansion efficiency.
- Identify and evaluate new business opportunities, partnership models, and revenue enhancement initiatives.
- Oversee tenant sourcing, selection, and evaluation processes to ensure alignment with company standards and commercial goals.
- Monitor and drive tenant sales performance and operational standards to achieve defined targets.
- Build and maintain strong, long-term relationships with key tenants and strategic business partners.
- Lead lease management processes, including annual planning, lease renewals, and overall commercial space optimization.
- Support and drive performance of affiliated Non-Oil business units to ensure achievement of corporate objectives.
- Bachelor s degree or higher in Business Administration, Marketing, or related fields.
- Minimum 15 years of professional experience.
- At least 5 years of leadership experience in sales management or commercial team management.
- Strong strategic thinking, business analysis, and negotiation skills.
- Proven leadership capability with experience managing large teams and multi-location operations.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
7 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Business Development, Problem Solving, Quantitative Analysis, Japanese, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor s degree or equivalent diploma.
- Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
- Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
- Strategic thinker with strong analytical and problem-solving skills.
- 10+ years of experience in operations, preferably in BPO/ITES industry.
- 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
- Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
- Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
- Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
- Excellent written and verbal communication skills.
- Having high cultural awareness of political and social situations is a plus!.
- Proficiency in English and Japanese.
- Build a positive relation with Client in order to create new business opportunities.
- Identify potential risks and opportunities of improvement in the process and suggest solutions.
- Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
- Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
- Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
- Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
- Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
- Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
- Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
- Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
- Streategize and execute Client/Leadership directions and decisions following the change management process.
- Mantain an effective Client relationship with proactive communication followed by POA and closed loop.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and plan engaging sales promotion activities that align with customer needs and preferences.
- Coordinate the production of marketing communication materials to effectively promote sales campaigns to customers.
- Liaise with partners and negotiate agreements to maximize customer benefits and promotional value.
- Prepare marketing plans by leveraging historical sales data and performance insights.
- Conceptualize and source creative promotional prizes, and develop new promotional mechanics to enhance campaign effectiveness.
- Oversee the end-to-end operational flow of each sales promotion program to ensure smooth execution.
- Evaluate campaign performance and sales results after each promotion, organize relevant data, and prepare comprehensive sales reports for management review.
- Bachelor s degree or higher in Business Administration, Marketing, or related field.
- At least 5 years of working experience in Marketing field from Retails industry Advertising, or Sales Promotion roles.
- Passion for creative and innovative work.
- Positive attitude and strong professional mindset.
- High level of responsibility and accountability for assigned tasks.
- Strong team management and leadership skills.
- Working location: EM District (BTS Phrom Phong).
āļāļąāļāļĐāļ°:
Budgeting
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Focus on the improvement and implementation of strategic, financial and non-financial goals.
- Develop and track plans for IT budgeting monitoring spends to be effective and within overall approval.
- Enable smooth and efficient IT purchases and implement methodical vendor management. Maintain good relationship with preferred vendors and provide evaluation for improvement.
- Participate in and play a part of the enterprise transformation program. Drive out required outputs to move along with the new IT initiatives and business case justifications.
- Ensure same processes are introduced and followed by resources in the same IT department after the amalgamation.
- Govern production release process management, policies and procedures. Coordinate with auditors for internal and external annual auditing exercises.
- Ensure Testing COE deliver projects on time within budget with low defects to support operation efficiency and deliver fast time to market..
- Master s Degree in IT Management or related field.
- More than 10 years of experience in working on IT Budgeting, Variance Analysis with demonstrated capability and track record in the practice of Planning & Performance Management.
- Experience in Insurance domain is preferred.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Finance, Accounting, Compliance, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Contribute to the definition and ensure effective implementation of superior financial and business operations strategies, policies, and guidelines, including IFRS, internal Siemens guidelines, and SI EP governance.
- Oversee end-to-end accounting, financial statements, internal/external reporting, and all finance-related operations for the Product Business.
- Ensure smooth execution of operational finance activities, including order booking, billing, revenue recognition, and cash collection.
- Safeguard operational resilience and maintain high performance in Thailand's finance processes.
- Maintain the integrity of BU financial statements with robust internal controls.
- B. Strategic Financial ManagementGuide the comparison of objectives versus achievements and steer efforts to meet targets in orders, sales, profitability, cash flow, and working capital.
- Make decisions on treasury matters for Channel businesses, optimize capital structure, ensure tax compliance, and mitigate risks.
- Evaluate product and portfolio performance, ensuring disciplined capital expenditure.
- Drive financial transparency through forecasting, scenario modeling, and risk & opportunity management.
- C. Trusted Partner & Advisor to BU HeadServe as a key business partner, providing strategic and financial advice.
- Facilitate strategic business and portfolio priorities during budgeting and long-term planning.
- Guide capital-efficient growth and sustainable value creation for Channel Partners in Thailand.
- Drive digital finance transformation, automation, and productivity improvements.
- Align Thailand's execution with the ASEAN segment strategy.
- D. People Leadership & CollaborationLead, mentor, and develop the EP Thailand finance team.
- Oversee talent acquisition, performance management, and capability building.
- Collaborate closely with Regional FIN, P&O, GBS, SCM, Sales, and other support functions.
- E. Risk, Compliance & Opportunity ManagementImplement an effective and efficient internal control system, serving as the last line of defense for financial governance, compliance, and internal controls.
- Manage risks and opportunities, including credit risk and operational exposure.
- Oversee Partner management and structuring, including tax analysis, insurance, and risk evaluation.
- Ensure alignment with the EP Target Business Model and Finance Operating Model.
- Your success is grounded by:Bachelor s degree in Accounting/Finance, Economics, or related field.
- MBA advantage but not mandatory.
- 5+ years of experience in core financial functions, preferably within a product-based business, with exposure to system or project environments.
- Proven capability in business partnering and leading a finance team.
- Solid accounting knowledge including understanding IFRS.
- Advanced knowledge of contracts & tax.
- Strong analytical skills and mindset, experience in digital reporting, and process automation, including business acumen.
- High leadership capability and strong stakeholder management skills.
- Strategic and critical thinking skills.
- Strong leadership skills, with excellent interpersonal & communication skills.
- Fluent in written and oral English, fluent in Thai will be a plus point.
- Success MeasuresForecast accuracy and financial transparency.
- Thailand SI EP P&L performance and profitable growth.
- Cash flow and working capital improvements.
- Quality of business insights provided to leadership.
- Strength of internal controls and compliance.
- Team capability development and retention.
- Operational and digital productivity gains.
- What we offerFlexibility: Inclusive and flexible working environment with hybrid and remote options.
- Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
- Growth opportunities: Continuous and individual learning journeys.
- Inclusive culture: A team culture where you can be yourself.
- This is what happens after you apply:CV Screening.
- Talk with our recruiter to get to know your motivation & your experience.
- 1-3 Business Interviews.
- Offer.
- Come join us, and through technology! Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
- Public Notice: Recruitment Fraud We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our [1] job portal for all Siemens job openings, and apply via the portal.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļĢāļīāļŦāļēāļĢāļāļēāļāļāđāļēāļ Service āļ āļēāļĒāđāļāļāļēāļāļēāļĢ āđāļāļ·āđāļāļŠāļĢāđāļēāļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļĩāđāļŦāđāļāļđāđāđāļāđāļāļēāļ āđāļĨāļ°āļŠāļāļāļāļĨāđāļāļāļāļąāļāļĄāļēāļāļĢāļāļēāļāļāļāļāđāļāļĢāļāļāđ.
- āļ§āļēāļāđāļāļāđāļĨāļ°āļāļ§āļāļāļļāļĄ āļāļēāļĢāļāļģāļĢāļļāļāļĢāļąāļāļĐāļēāđāļāļīāļāļāđāļāļāļāļąāļ (Preventive Maintenance) āđāļŦāđāļĢāļ°āļāļāļāđāļēāļ āđ āđāļāļāļēāļāļēāļĢāļāļĢāđāļāļĄāđāļāđāļāļēāļāļāļĒāđāļēāļāļāđāļāđāļāļ·āđāļāļ.
- āļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢ Operation āļāļēāļāļēāļĢ āđāļŦāđāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ āļāļ§āļēāļĄāļāļĨāļāļāļ āļąāļĒ āđāļĨāļ°āļāļ§āļēāļĄāļāļĢāđāļāļĄāđāļāđāļāļēāļāļŠāļđāļāļŠāļļāļ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāđāļĨāļ°āļāļ§āļāļāļļāļĄāđāļāļĢāļāļāļēāļĢ āļāļĢāļąāļāļāļĢāļļāļāļāļ·āđāļāļāļĩāđāļ āļēāļĒāđāļāļāļēāļāļēāļĢ āļāļąāđāļāļāđāļēāļāđāļāļĢāļāļŠāļĢāđāļēāļ āļĢāļ°āļāļāļāļĢāļ°āļāļāļāļāļēāļāļēāļĢ āđāļĨāļ°āļāļāđāļāđāļāļ āļēāļĒāđāļ.
- āļāļīāļāļāļēāļĄāđāļĨāļ°āļāļĨāļąāļāļāļąāļ āļāļēāļĢāļāļĢāļąāļāļāļĢāļļāļāļĢāļ°āļāļāļāļēāļāļēāļĢāđāļŦāđāļāļąāļāļŠāļĄāļąāļĒ āļāļēāļĄāđāļāļāđāļāđāļĨāļĒāļĩāđāļĨāļ°āđāļāļ§āđāļāđāļĄāļāļāļāļāļĨāļēāļ.
- āļ§āļēāļāđāļāļāđāļĨāļ°āļāļąāļāļāļēāļĻāļąāļāļĒāļ āļēāļāļāļāļāļāļĩāļĄāļāļēāļ āđāļāļ·āđāļāđāļŠāļĢāļīāļĄāļŠāļĢāđāļēāļāļāļ§āļēāļĄāđāļāļĩāđāļĒāļ§āļāļēāļāđāļĨāļ°āļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāđāļāļĢāļ°āļĒāļ°āļĒāļēāļ§.
- āļāļļāļāļŠāļĄāļāļąāļāļīāļāđāļēāļāļāļēāļĢāļĻāļķāļāļĐāļēāļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāļāļķāđāļāđāļ āđāļāļŠāļēāļāļē āļ§āļīāļĻāļ§āļāļĢāļĢāļĄāđāļĒāļāļē, āđāļāļĢāļ·āđāļāļāļāļĨ, āđāļāļāđāļē, āļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāļēāļāļēāļĢ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļ·āđāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļļāļāļŠāļĄāļāļąāļāļīāļāđāļēāļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļ āļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāļēāļāļēāļĢāļŠāļģāļāļąāļāļāļēāļ, āļāļēāļāļĢāļ°āļāļāļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļāļēāļāļēāļĢ, āļŦāļĢāļ·āļ Facility Management āļāļĒāđāļēāļāļāđāļāļĒ 8-10 āļāļĩ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāđāļēāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĩāļĄāļāļēāļ, āļāļēāļĢāļāļ§āļāļāļļāļĄāđāļāļĢāļāļāļēāļĢ āđāļĨāļ°āļāļāļāļĢāļ°āļĄāļēāļ.
- āđāļāđāļēāđāļāļĢāļ°āļāļāļāļĢāļ°āļāļāļāļāļēāļāļēāļĢ āđāļāđāļ āļĢāļ°āļāļāđāļāļāđāļē, āļĢāļ°āļāļāļāļĢāļąāļāļāļēāļāļēāļĻ, āļŠāļļāļāļēāļ āļīāļāļēāļĨ, āļĢāļ°āļāļāļāļąāļāđāļāļĄāļąāļāļīāļāļēāļāļēāļĢ (BAS).
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļĢ āļ§āļēāļāđāļāļāļāļģāļĢāļļāļāļĢāļąāļāļĐāļēāđāļāļīāļāļāđāļāļāļāļąāļ (Preventive Maintenance) āđāļĨāļ°āļāļēāļĢāļāļĢāļąāļāļāļĢāļļāļāļāļēāļāļēāļĢāđāļŦāđāļāļąāļāļŠāļĄāļąāļĒāļāļēāļĄāđāļāļāđāļāđāļĨāļĒāļĩ.
- āļĄāļĩāļāļąāļāļĐāļ°āđāļāļāļēāļĢāļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļāļāļđāđāļĢāļąāļāđāļŦāļĄāļē āļ§āļīāļĻāļ§āļāļĢāļāļđāđāļāļāļāđāļāļ āđāļĨāļ°āļŦāļāđāļ§āļĒāļāļēāļāļ āļēāļĒāđāļāļāļāļāđāļāļĢ.
- āļĄāļĩāļ§āļīāļŠāļąāļĒāļāļąāļĻāļāđāđāļāļāļēāļĢāļāļąāļāļāļēāļāļēāļāļēāļĢāđāļŦāđāļŠāļāļāļāļĨāđāļāļāļāļąāļāļāļ§āļēāļĄāļāđāļāļāļāļēāļĢāļāļāļāļāļđāđāđāļāđāļāļēāļāđāļĨāļ°āđāļāļ§āđāļāđāļĄāļāļāļāļāļĨāļēāļ.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- 1Planning,Management and Control 3rd Party,To manage and control quality of recruitment by working closely with 3rd party who own this team and manage spending within budget planned.
- Gain alignment and coordination with multiple marketing teams for execution to support key activation and product launched.
- Ensure the coordination, execution and development of the national field force in order to achieve the targeted sales objectives, to ensure brilliant execution at point ...
- Monitor and evaluate the KPI results and build & maintain strong customer relationships.
- Implements execution brief plan.
- Field visit & on the job coaching & Motivate with team.
- Education Bachelor Degree in Business Administration, Economics or similar relevant field.
- Professional Experience in Field sales of execution in middle - senior manager position.
- Experience in Modern Trade and General Trade.
- Good communication, presentation and leadership skills.
- Customer oriented with strong negotiation skills.
- Good analytic to turn insights into actions..
- 1
- 2
- 3
- 4
- 5
- 6
- 10
āļĒāļāļāļāļīāļĒāļĄ
āļĨāļāļāļāļģ 5 āļŠāļīāđāļāļāļĩāđāļŦāļĨāļąāļāđāļĨāļīāļāļāļēāļ āļāļĩāļ§āļīāļāļāļļāļāļāļ°āđāļāļĨāļĩāđāļĒāļāđāļāļāļĨāļāļāļāļēāļĨ
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