เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Network Administration, Network Infrastructure, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿25,000 - ฿35,000

• Key Responsibilities:
• Provide full specter of 1st line onsite and remote IT-support for Foodpanda Thailand team.
• Constantly document and keep up-to-date the IT-related information in foodpanda Thailand (forms will be provided by the headquarter team).
• Be responsible for local quality of service and performance management - delivery times, success rates and customer satisfaction.
• Provide onsite support for HQ IT-team with 2nd -3rd line tasks: turn on/off computers and network equipment, reconnect cables, perform print/scan tests etc.
• Informing in time about upcoming important IT-involved events: massive onboardings, openings/closings/relocating/resizing of the offices, new IT-related requirements like faster Internet access or local data storages.
• Other ad-hoc tasks about IT service/equipment.
• Bachelor s degree in Information Technology or related field.
• Native Thai and have excellent level of spoken and written English (to coordinate with the headquarter in Berlin).
• 1-2 years experience in IT-service desk 1st line.
• Basic knowledge about TCP/IP networks, MS Windows 10 and Mac OS X operating systems.
• Basic knowledge of routine IT diagnostics/maintenance.
• What we offer:
• Unlimited foodpanda vouchers.
• Flexible working hours.
• Types of leave: birthday, bereavement, personal, business, paternity, maternity.
• Medial insurance and yearly health check.
• Free gym membership.
• eLearning platform.
• Free office massages, food and drinks every Friday.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Able to work as a shift, High Responsibilities, Fast Learner, Teamwork, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿22,000 - ฿35,000, สามารถต่อรองได้

• At Coins.co.th, we are driven by our vision of a world where everyone has access to financial services. We place great value on open communication, work ownership, and continuous learning on the job.
• We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia through blockchain technology. As part of the operations team, you will play a large, direct role in realizing this vision by managing our daily transactions, optimizing our processes, and engaging with customers.
• Manage day-to-day operations such as cash-in/cash-out transactions, account verification, and order fulfillment.
• Monitor/record transactions on the platform and cross-check.
• Implement strategies to provide excellent customer experience.
• Analyze and solve customer issues and problems, also raise customer issues to the relevant team (but notdirectly contact with customers).
• Work closely with the Customer Solutions team, Engineer, Marketing, and Compliance teams in improving the product and providing solutions to increase process efficiency.
• Capable of working independently/less supervised but can also collaborate well with a team.
• Attention to detail, numbers. Good communication skills and teamwork.
• Passionate about financial inclusion. A track-record of getting things done, drive, ownership and execution are core to our culture at coins.co.th.
• Willing to work in shift/rotate schedule/weekend schedule 1-2 times per month/flexible time.
• Holds a Bachelor's Degree in Management, IT, Economics or any related fields.
• Fresh graduates are welcome to apply.
• Operations, finance, IT or information systems experience is a plus.