เงื่อนไขการค้นหา

ทักษะ:

Salesforce, Creativity, English

ประเภทงาน:

งานประจำ

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Social Media Management, English, Thai

ประเภทงาน:

งานประจำ

• AI-Driven Content Creation: ใช้เครื่องมือ AI (เช่น ChatGPT, Claude, Midjourney, Canva AI) ในการคิดแคปชัน, เขียนบทความ, สรุปข้อมูล และสร้างภาพประกอบ เพื่อเพิ่มประสิทธิภาพในการผลิตคอนเทนต์.
• Social Media Management: วางแผนและดูแลตารางการโพสต์บนแพลตฟอร์มต่างๆ (Facebook, TikTok, IG, LinkedIn) ให้มีความสม่ำเสมอและตรงกลุ่มเป้าหมาย.
• Strategy & Trends: ติดตามเทรนด์ Social Media และเครื่องมือ AI ใหม่ๆ เพื่อนำมาปรับใช้กับกลยุทธ์ของแบรนด์อยู่เสมอ.
• Community & Engagement: ตอบโต้กับผู้ติดตามด้วยภาษาที่เป็นธรรมชาติ (Human Touch).
• Performance Analysis: วิเคราะห์ข้อมูลหลังบ้าน และนำ Data มาปรับปรุง Prompt หรือแนวทางการทำคอนเทนต์ให้ดียิ่งขึ้น.
• Collaboration & Ad-hoc Tasks: ร่วมมือกับทีมงานในโปรเจกต์พิเศษ และ ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมาย เพื่อสนับสนุนเป้าหมายรวมของทีม.
• มีประสบการณ์ด้าน Social Media Marketing หรือ Content Creator 3 ปีขึ้นไป.
• AI Proficiency (สำคัญ): มีทักษะในการเขียน Prompt (Prompt Engineering) ที่ดี สามารถสั่งงาน AI ให้ได้ผลลัพธ์ที่ตรงใจ (ทั้งงานเขียนและงานภาพ).
• มีความเข้าใจในจริยธรรมการใช้ AI (AI Ethics) และลิขสิทธิ์.
• สามารถใช้เครื่องมือพื้นฐานได้ เช่น Canva, CapCut หรือ Adobe Creative Cloud (AI Features).
• มีทักษะการเล่าเรื่อง (Storytelling) ที่ดี เพราะ AI คือเครื่องมือ แต่คุณคือผู้กำกับ.
• รักการเรียนรู้เทคโนโลยีใหม่ๆ และปรับตัวไว.
• รูปแบบการทำงาน Hybrid Working (เข้าออฟฟิศสลับ Work from Home)
• กองทุนสำรองเลี้ยงชีพ (Provident Fund)
• โบนัสประจำปี (ตามผลประกอบการ)
• พิจารณาปรับเงินเดือนประจำปี (ตามผลการปฏิบัติงาน)
• กิจกรรมพัฒนาบุคลากรและการฝึกอบรม (Training & Development)
• กิจกรรมท่องเที่ยวประจำปี (Company Outing)
• ตรวจสุขภาพประจำปี
• วันหยุดพักผ่อนประจำปี
• ประกันสังคม.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• ออกแบบงานกราฟิกสำหรับโพสต์และสื่อออนไลน์.
• โพสต์โปรโมชัน/สินค้า/ผลงาน/ความรู้.
• ปรับขนาดให้เหมาะกับแต่ละแพลตฟอร์ม (FB/IG/TikTok/LINE OA).
• ตัดต่อ/ทำคลิปลง Social (Reels/TikTok/Shorts).
• เขียนแคปชั่นและคอนเทนต์ให้เหมาะกับกลุ่มลูกค้า.
• ลงโพสต์และจัดตารางคอนเทนต์ (Content Calendar).
• อัปโหลดรูป/รายละเอียดลงเว็บไซต์.
• ประสานงานกับทีมขาย/หน้าร้านเพื่อเก็บข้อมูล.
• ใช้โปรแกรมกราฟิกได้: Canva / Photoshop / Illustrator (อย่างน้อย 1 โปรแกรม ด้วยความชำนาญ).
• ใช้โปรแกรมตัดต่อได้: CapCut / Premiere / VN (อย่างน้อย 1 โปรแกรม ด้วยความชำนาญ).
• เขียนแคปชั่นภาษาไทยดี.
• เข้าใจพื้นฐาน Social media.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Thai, English

ประเภทงาน:

ฝึกงาน

• Brainstorm and plan content ideas for Facebook, Instagram, TikTok, LinkedIn.
• Support photo/video shoots including behind-the-scenes coordination and setup.
• Create visuals and draft captions that fit campaign objectives and brand identity.
• Assist in producing short-form videos using tools like CapCut or Premiere.
• Learn to use AI-driven tools for both creative visuals and written content.
• Help with campaign reporting by collecting performance insights.
• Basic skills in Canva, CapCut, or Adobe Creative Suite.
• Strong communication and organizational skills.
• Able to work independently while collaborating in a small team.
• Interest in social media trends, branding, and storytelling.
• Why Join Us?.
• Work with top employers and leading brands in Thailand.
• Gain real-world experience in both content creation and campaign execution.
• Learn how to push creative boundaries with new tools and strategies.
• Be mentored by a passionate team that values quality, data-driven insights, and impactful storytelling..
• Why Join Us?.
• At WorkVenture, you ll be part of a team that s shaping how companies are seen as great places to work. This role gives you the chance to push creative boundaries and grow with a team that values quality and impactful storytelling.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Content Creator, Creative Thinking

ประเภทงาน:

งานประจำ

• Create and produce multi-format content (video, photo, graphics, articles) across TikTok, Instagram, Facebook, YouTube, and other platforms.
• Develop strong, standout content concepts aligned with brand identity.
• End-to-end content production: ideation scripting shooting editing posting.
• Monitor performance metrics (Reach, Engagement, CTR, Views, Conversion) and continuously optimize content.
• Stay updated on social media trends, health&wellness insights, and audience behavior to apply in content strategy.
• Build engaging campaigns that strengthen brand visibility and recognition.
• Source, coordinate, and collaborate with suitable KOLs / Influencers.
• Work in an Agile style: fast thinking fast testing fast optimization.
• Collaborate with internal, external team and management to deliver aligned content.
• Plan and manage a structured Content Calendar.
• Work closely with CEO for build to be Hair Specialist Persona.
• 1-3+ years of experience in Content Creation / Creative / Social Media.
• Strong skills in video shooting, photography, and editing (CapCut, Canva Pro, Final Cut, etc.).
• Solid understanding of TikTok, Reels, and current social media behaviors.
• Creative mindset with strong storytelling and concept development skills.
• Ability to work quickly, adapt, and manage multiple tasks.
• Confidence in speaking on camera is a plus.
• Responsible, detail-oriented, and open to feedback.
• Excellent presentation skill.
• Passion for the beauty, health, and wellness industry would be a plus.
• Able to learn, adapt, and apply artificial intelligence to work processes to reduce working time and minimize potential errors.
• This position must be providing a portfolio before the interview. **.

ประเภทงาน:

งานประจำ

• Evaluation and Investigation Specialist - Evaluation and Investigation - Thailand
• Bangkok
• Employment Type
• Regular
• Job Code
• A95107
• The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
• The evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
• The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
• It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
• This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
• What will I be doing?
• DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
• Judging user search needs through query and tools, and sorting out the classification of requirements.
• Comb the types of search bad cases and rate the quality of the results.
• Give ideal search results and feedback suggestions for policy improvement.
• Bachelor and above degree. Excellent skills in Thai and English as a working language to communicate with stakeholders who are based in English-speaking and Thai-speaking markets.
• Strong ability to learn and understand.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Preferred Qualifications
• Familiarity with search engines and algorithms of any social media platform would be a plus point.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Familiar with common office software, machine learning project experience is preferred.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Department: Marketing.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Develop social strategies, creative concepts, and content tailored to the unique behaviors of Thai and Chinese fans.
• Optimize the presence of artists and content across all relevant social media platforms.
• Build and sustain fan communities by mastering the dynamics of the regional entertainment landscape and "fandom culture.".
• Act as lead social admin, ensuring all creative assets meet the aesthetic and linguistic standards of both markets.
• Analyze engagement trends and use data to identify trending content types to pivot strategies in real-time.
• Minimum 3 years of professional social media experience, specifically focused on the Chinese digital ecosystem. Direct experience in the Entertainment business and in the marketing agency is a significant plus.
• Deep knowledge of digital platforms and the entertainment industry, including influencers and regulatory sensitivities.
• Fluency in Thai and Chinese is a must. You must understand cultural nuances, slang, and internet lingo beyond simple translation.
• Ability to collaborate with Creative and Artist Management teams to produce high-impact, viral content.
• ประสบการณ์ 3 ปีขึ้นไป.
• จำนวน 1 อัตรา.