เงื่อนไขการค้นหา

ทักษะ:

Salesforce, Creativity, English

ประเภทงาน:

งานประจำ

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Video Editing, English

ประเภทงาน:

งานประจำ

• Why Join Alt?.
• Alt is a creative, community-driven coworking and coliving environment where people, culture, and experiences truly matter.
• Gain hands-on experience in coworking operations, community engagement, and content creation
• Learn how a real coworking & coliving business operates day to day
• Explore content, storytelling, and branding in a real, people-centered environment
• Work closely with an international, diverse, and open-minded community
• Grow through practice, feedback, and exposure rather than rigid structures.
• You ll play an active role in supporting the daily experience and atmosphere of the Alt community..
• Frontline role with direct exposure to members and daily operations
• Opportunity to learn content creation and brand storytelling in a real environment
• Supportive team culture that values initiative, curiosity, and growth.
• Job Overview.
• As a Coworking Space Host and Social Media Content Creator, you will support the daily coworking experience while contributing to Alt s content and marketing efforts.
• This is a supporting and learning-focused role, combining frontline coworking operations, member interaction, and content assistance. You will help ensure the space runs smoothly, members feel welcomed, and everyday moments are captured and shared through Alt s digital platforms..
• Coworking & Community Operations.
• Assist with registering and onboarding new coworking members
• Welcome members and visitors, creating a friendly and approachable first impression
• Support daily communication with members, responding to basic inquiries
• Assist with coworking tours for prospective members
• Help foster a warm, inclusive, and respectful community atmosphere
• Support daily space readiness (opening, closing, cleanliness, basic setup)
• Assist with package and mail handling
• Support community events and activities before, during, and after execution.
• Marketing & Content Support.
• Assist with creating photo and video content for social media (stories, reels, short clips)
• Capture daily moments, community interactions, and events within the space
• Support caption writing and basic copy aligned with Alt s brand tone (AI tools may be used to assist
• with drafting and editing)
• Help schedule or upload content under team guidance
• Support marketing activities for coworking, coliving, and community events
• Organize and archive photos and videos for future marketing use Communication
• Communicate politely and clearly with members and teammates
• Support communication via in-person interactions, chat platforms, email, and social media
• Escalate issues or questions appropriately to senior team members.
• 0-2 years of experience in customer-facing, hospitality, or community-based roles
• Interest in coworking, community building, or creative/content-related work
• Strong communication skills in English and Thai, both verbal and written, for daily member
• interaction and content support.
• Friendly, open, and people-oriented personality
• Willingness to learn, take feedback, and improve
• Ability to handle multiple small tasks with flexibility
• Respect for diversity, inclusivity, and different cultures
• Strong understanding of social media platforms (Instagram, Facebook, TikTok), including hands-on
• experience managing Facebook Pages, Groups, and community interactions.
• Basic Canva skills and simple photo/video editing (CapCut or similar) are a plus
• Hands-on experience or strong willingness to use AI tools for writing or editing is a must
• Salary & Benefits
• Salary negotiable based on experience.
• Annual leave and milestone leave.
• Social security benefits.
• Performance-based bonus scheme.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• ออกแบบงานกราฟิกสำหรับโพสต์และสื่อออนไลน์.
• โพสต์โปรโมชัน/สินค้า/ผลงาน/ความรู้.
• ปรับขนาดให้เหมาะกับแต่ละแพลตฟอร์ม (FB/IG/TikTok/LINE OA).
• ตัดต่อ/ทำคลิปลง Social (Reels/TikTok/Shorts).
• เขียนแคปชั่นและคอนเทนต์ให้เหมาะกับกลุ่มลูกค้า.
• ลงโพสต์และจัดตารางคอนเทนต์ (Content Calendar).
• อัปโหลดรูป/รายละเอียดลงเว็บไซต์.
• ประสานงานกับทีมขาย/หน้าร้านเพื่อเก็บข้อมูล.
• ใช้โปรแกรมกราฟิกได้: Canva / Photoshop / Illustrator (อย่างน้อย 1 โปรแกรม ด้วยความชำนาญ).
• ใช้โปรแกรมตัดต่อได้: CapCut / Premiere / VN (อย่างน้อย 1 โปรแกรม ด้วยความชำนาญ).
• เขียนแคปชั่นภาษาไทยดี.
• เข้าใจพื้นฐาน Social media.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Thai, English

ประเภทงาน:

ฝึกงาน

• Brainstorm and plan content ideas for Facebook, Instagram, TikTok, LinkedIn.
• Support photo/video shoots including behind-the-scenes coordination and setup.
• Create visuals and draft captions that fit campaign objectives and brand identity.
• Assist in producing short-form videos using tools like CapCut or Premiere.
• Learn to use AI-driven tools for both creative visuals and written content.
• Help with campaign reporting by collecting performance insights.
• Basic skills in Canva, CapCut, or Adobe Creative Suite.
• Strong communication and organizational skills.
• Able to work independently while collaborating in a small team.
• Interest in social media trends, branding, and storytelling.
• Why Join Us?.
• Work with top employers and leading brands in Thailand.
• Gain real-world experience in both content creation and campaign execution.
• Learn how to push creative boundaries with new tools and strategies.
• Be mentored by a passionate team that values quality, data-driven insights, and impactful storytelling..
• Why Join Us?.
• At WorkVenture, you ll be part of a team that s shaping how companies are seen as great places to work. This role gives you the chance to push creative boundaries and grow with a team that values quality and impactful storytelling.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Good Communication Skills, Thai

ประเภทงาน:

งานประจำ

• Positive attitude
• Adaptability and resilience
• Effective communication skills
• As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
• Register new coworking members.
• Maintain regular communication with members, addressing inquiries and providing support.
• Conduct tours for potential members.
• Introduce new members to the community and facilitate connections.
• Ensure a safe and inclusive coworking space.
• Manage incoming packages and mail.
• Assist in maintaining cleanliness and functionality of the space
• Ensure the space is operational at the start of the day and securely closed at the end.
• Support the planning and execution of events.
• Create engaging content for social media platforms.
• Communicate effectively with members and colleagues in-person and through various channels.
• 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
• Proficiency in social media platforms and technology tools.
• Good spoken and written English and Thai.
• Adaptability and resilience in managing multiple tasks and priorities
• Positive attitude and eagerness to learn.
• Respect for cultural differences.
• Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
• Knowledge of generative AI tools is a plus.
• Negotiable salary based on experience.
• Annual holiday leave.
• Social security benefits.
• Performance bonus scheme.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Contracts, Budgeting, Social media

ประเภทงาน:

งานประจำ

• Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as internal candidates).
• Tier 2: Staff holding UNDP temporary appointments (TA), personnel on regular PSA contracts and Expert and Specialist UNVs with host entity UNDP.
• Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
• Background.
• UNDP is the knowledge frontier organisation for sustainable development in the UN Development System and serves as the integrator for collective action to realise the Sustainable Development Goals (SDGs). UNDP's policy work carried out at HQ, Regional and Country Office levels, forms a contiguous spectrum of deep local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in the Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan.
• Within the GPN, the Bureau for Policy and Programme Support (BPPS) has the responsibility for developing all relevant policies and guidance to support the results of UNDP's Strategic Plan. BPPS's staff provides technical advice to Country Offices; advocates for UNDP corporate messages, represents UNDP at multi-stakeholder fora including public-private dialogues, government, and civil society dialogues, and engages in UN inter-agency coordination in specific thematic areas. BPPS works closely with UNDP's Crisis Bureau (CB) to support emergency and crisis response. BPPS ensures that issues of risk are fully integrated into UNDP's development programmes. BPPS assists UNDP and partners to achieve higher quality development results through an integrated approach that links results-based management and performance monitoring with more effective and new ways of working. BPPS supports UNDP and partners to be more innovative, and data-driven, including in its programme support efforts.
• Biodiversity and Ecosystem Services including forests.
• Sustainable Land Management and Desertification including food and commodity systems.
• Water and Ocean Governance including SIDS.
• Climate Change Mitigation and Adaptation.
• Sustainable Energy.
• Extractive Industries.
• Chemicals and Waste Management.
• Environmental Governance and Green/Circular Economy and SCP approaches.
• UNDP has a growing portfolio of global projects implemented directly by the UNDP Nature Hub. These deal with emerging issues such as nature economies and green finance, supporting countries' actions on the Convention on Biological Diversity, private sector engagement, and work with the Civil Society Organizations (CSOs). The projects are managed in the corporate ERP system, and support to participating countries and agencies is coordinated by the UNDP Nature Hub at UNDP HQ in New York (within BPPS). Global projects in the area of nature conservation and sustainable development involve direct engagement with Responsible Parties (RPs) and subcontractors, and in some cases (when projects presuppose ground activities) with country offices.
• As part of these efforts, UNDP, with anchor investment from partners such as the International Climate Initiative (IKI) of Germany and in consultation with partners such as the Tiger Conservation Coalition (TCC), is leading the development and operationalization of several blended finance instruments, including the Tiger Landscapes Investment Facility (TLIF). The TLIF is developed in response to the urgent need to catalyze private sector investments into nature-positive businesses that contribute to the protection, restoration, and sustainable management of Tiger Landscapes.
• The TLIF is uniquely structured to mobilize private sector capital predominantly from domestic financial institution. The TLIF is structured to have two arms. The Technical Assistance Facility (TA facility) aims to work with the local stakeholders, conservation organizations, and institutions - government and private - to develop pipelines of investable projects. An innovative and fit-for-purpose guarantee facility - administered by the United Nations Capital Development Fund (UNCDF) - provided to the local financial institutions to enable lending to those pipelines of projects created through the support of the TA facility. The TLIF is also designed to have a unique governance structure that represents the donors, the investors and members of the Tiger Conservation Coalition (TCC). In addition to the TLIF, the UNDP Nature Finance team is designing several other financing instruments, including in the Asia Pacific.
• The Project Manager will primarily lead the coordination and management of the Tiger Landscapes Investment Facility activities. As the Facility is being operationalized, the incumbent will contribute to and gain experience in the operationalization of the Facility. The incumbent will support UNDP country offices on the Facility pipeline and coordinate with UNCDF to establish and sustain a fit-for-purpose guarantee facility. The Project Manager will also support and subsequently lead the expansion of the TLIF to most of the Tiger Range Countries. By the end of the project, a substantial number of enterprises in the Tiger Range Countries are expected to have been established, contributing to the conservation and restoration of the tiger landscapes. Local financial institutions are expected to have the system, processes and capacity to lend for business activities that bring nature-positive outcomes. Public bodies and regulators in target countries are expected to be capacitated to contribute, both financially and technically, to the Tiger Landscapes Investment Facility.
• In addition to TLIF, the Project Manager will also support the Nature Finance team in designing, piloting, testing, and coordinating other blended finance ideas and interventions in the region. The Project Manager is also expected to support the biodiversity portfolio of the Bangkok Regional Hub, particularly in terms of coordinating and supporting the integration of innovative financing in the vertical fund portfolio.
• The incumbent will be based at the Bangkok Regional Hub in Thailand and be part of the Nature team.
• The incumbent will report to, and be directly supervised by, the Nature Investment Specialist;.
• The incumbent will be given access to relevant information, workstation (i.e laptop, access to internet) necessary for the execution of the tasks under this assignment;.
• Given the global consultations to be undertaken during this assignment, the incumbent is expected to be reasonably flexible with his/her availability for such consultations considering different time zones.
• Overall programme coordination.
• Oversee the overall day-to-day coordination of the project, including the mobilization of all project inputs, supervision over responsible parties, consultants, and sub-contractors;.
• Design the project's annual work plan and budget, monitor delivery, and take corrective action;.
• Lead the implementation of project activities as per the plan, as well as responsibility for the production of approved project outputs;.
• Oversee the monitoring and evaluation and ensure available resources for M&E, enabling appropriate methodology and guidance to be applied in line with the results-based management approach for maximum institutional effectiveness;.
• Ensure strategic oversight of financial planning, budgeting and costing, implementing and monitoring of the programme and projects, and tracking the use of financial resources;.
• Provide updates on evolving or materialized project risks and suggest possible mitigation and management actions to address specific risks;.
• Provide project implementation guidance and technical support to the project's partners, grant recipients, and Responsible Parties.
• Country engagement.
• Coordinate with the target countries to support and supervise the development and execution of country-specific TLIF work plans, budgeting, monitoring, reporting and other requirements;.
• Support the target country partners to launch and manage the country-relevant pipeline development process, to establish the required review committees, including the pipeline review committees, and investment committees. The implementation in the countries will be led by the national project specialists;.
• Support the target countries to timely secure the necessary capacities for pipeline reviews, and internal and third-party verifications;.
• Support the target countries to secure and sustain the necessary capacity to manage the project as well as to streamline processes for contractual agreement and timely execution with regards to engagement with local partners;.
• Support the target country partners to ensure that UNDP safeguards are appropriately integrated into the pipeline of projects developed.
• Partnership coordination and adaptive management.
• Convene, manage the agenda, and facilitate the TLIF Steering Committee meetings, ensuring that the necessary information is provided in a timely manner before the meeting. Document and file the decisions of the steering committee;.
• Ensure that all important points, in consultation with the supervisor, are presented to the Steering Committee for its decision;.
• Ensure that the Steering Committee remains updated on the impact of the Facility, and potential environmental and social risks, on both a regular and needs basis;.
• Ensure coordination with all the partners and collaborators, including the Tiger Conservation Coalition, to get their technical and management feedback to enhance the conservation effectiveness of the TLIF;.
• Ensure adequate information flow, discussions and feedback among the various stakeholders of the project;.
• Ensure the documents that form the basis of the TLIF, including Environmental and Social Framework, Terms of Reference, Safeguards and Gender Policies remain updated and fit for purpose;.
• Supervise the preparation of reports, including project impact, financial status, analysis of income, allocations, budgets, expenditure and delivery rates in accordance with UNDP rules and procedures.
• Strategic communications and programme development and knowledge sharing.
• Support and subsequently lead the expansion of the Tiger Landscapes Investment Facility to other Tiger Range Countries;.
• Lead and support the development of the case studies and other communications assets;.
• Manage a filing system to consolidate all the documents and lessons learnt. Synthesis of lessons learnt and best practices in the project;.
• Present the TLIF, including its impact on relevant events and forums. Support the Launch of the TLIF;.
• Ensure that the impact of the Project and lessons learnt are widely communicated through social media and other relevant channels, both internal and external.
• Technical support to the development of blended finance portfolio in the region.
• Support the Nature Finance team and coordinate with the Bangkok Regional Hub in expanding the blended finance portfolio for nature in the region.
• Provide technical backstopping to UNDP COs in Asia and the Pacific to facilitate the design and integration of nature finance solutions into project proposals (e.g., linkages to TLIF, BIOFIN, and blended finance pilots).
• Support regional knowledge management and capacity-building including south-south exchanges showcasing TLIF and other blended finance models.
• Support the preparation of regional policy briefs, communications products, and donor engagement materials to position UNDP s nature finance and TLIF work within the region and global dialogues.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Competencies.
• Core competencies.
• Achieve Results: LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have a lasting impact.
• Think Innovatively: LEVEL 3: Proactively mitigate potential risks, and develop new ideas to solve complex problems.
• Learn Continuously: LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences.
• Adapt with Agility: LEVEL 3: Proactively initiate and champion change, manage multiple competing demands.
• Act with Determination: LEVEL 3: Think beyond immediate tasks/barriers and take action to achieve greater results.
• Engage and Partner: LEVEL 3: Political savvy, navigating the complex landscape, championing inter-agency collaboration.
• Enable Diversity and Inclusion: LEVEL 3: Appreciate the benefits of a diverse workforce and champion inclusivity.
• Cross-functional & Technical competencies.
• Business Direction and Strategy.
• Negotiation and Influence - Reach a common understanding/ agreement, persuade others, resolve points of difference through a dialogue, negotiate mutually acceptable solutions and create 'win-win' situations.
• Business Direction and Strategy.
• Systems Thinking - Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
• Business Management.
• Project Management - Ability to plan, organise, prioritise and control resources, procedures and protocols to achieve specific goals.
• Risk Management - Ability to identify and organise action around reducing, mitigating and proactively managing risks.
• Results-based management - Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.
• Partnership Management.
• Relationship management - Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding.
• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media, and other appropriate channels.
• Required Skills and Experience.
• An advanced university degree (Master's degree or equivalent) in Business Administration, International Development, Environmental Management, Environmental Policy or a similar field is required; or.
• A first-level university degree (Bachelor's degree) in the said fields in combination with 2 additional years of relevant experience may be considered in lieu of a Master's degree.
• Minimum 5 years (with Master's degree) or 7 years (with Bachelor's degree) in the field of project management.
• Required skills.
• Previous experience in managing large projects involving diverse stakeholders.
• Previous experience in biodiversity conservation.
• Experience in tracking, coordinating, and maintaining strategic partnerships on private sector engagement, sustainable finance, nature finance, and other related areas.
• Desired skills.
• Experience of the UN and/or UNDP's rules, policies, and procedures is an asset.
• Experience in pipeline development for community-based enterprises.
• Experience in biodiversity conservation in Asia.
• Experience in investments or blended finance.
• Experience in facilitating high-level steering committee or partnership meetings.
• Experience in managing multi-country projects, coordinating annual work plans, budgets, and monitoring frameworks across different stakeholders.
• Required Language.
• Fluency in English is required.
• Equal opportunity.
• As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
• UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
• Sexual harassment, exploitation, and abuse of authority.
• UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
• Right to select multiple candidates.
• UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
• Scam alert.
• UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Department: Marketing.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Develop social strategies, creative concepts, and content tailored to the unique behaviors of Thai and Chinese fans.
• Optimize the presence of artists and content across all relevant social media platforms.
• Build and sustain fan communities by mastering the dynamics of the regional entertainment landscape and "fandom culture.".
• Act as lead social admin, ensuring all creative assets meet the aesthetic and linguistic standards of both markets.
• Analyze engagement trends and use data to identify trending content types to pivot strategies in real-time.
• Minimum 3 years of professional social media experience, specifically focused on the Chinese digital ecosystem. Direct experience in the Entertainment business and in the marketing agency is a significant plus.
• Deep knowledge of digital platforms and the entertainment industry, including influencers and regulatory sensitivities.
• Fluency in Thai and Chinese is a must. You must understand cultural nuances, slang, and internet lingo beyond simple translation.
• Ability to collaborate with Creative and Artist Management teams to produce high-impact, viral content.
• ประสบการณ์ 3 ปีขึ้นไป.
• จำนวน 1 อัตรา.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ประเภทงาน:

งานประจำ

• Evaluation and Investigation Specialist - Evaluation and Investigation - Thailand
• Bangkok
• Employment Type
• Regular
• Job Code
• A95107
• The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
• The evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
• The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
• It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
• This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
• What will I be doing?
• DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
• Judging user search needs through query and tools, and sorting out the classification of requirements.
• Comb the types of search bad cases and rate the quality of the results.
• Give ideal search results and feedback suggestions for policy improvement.
• Bachelor and above degree. Excellent skills in Thai and English as a working language to communicate with stakeholders who are based in English-speaking and Thai-speaking markets.
• Strong ability to learn and understand.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Preferred Qualifications
• Familiarity with search engines and algorithms of any social media platform would be a plus point.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Familiar with common office software, machine learning project experience is preferred.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.