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Skills:

Accounting, English

Job type:

Full-time

• Bachelor s degree of Business Administration business, Financial, Economics, Accounting.
• Experience in Banking industry at least 1 years.
• Good command of English.
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120..

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

3 years required

Skills:

Accounting, Work Well Under Pressure, English

Job type:

Full-time

• Manage and coordinate end-to-end order processing and customer service operations to achieve assigned KPIs.
• Work closely with cross-functional teams to ensure smooth execution of sales and service activities.
• Support overall sales performance to meet business targets.
• Analyze customer needs and propose appropriate solutions and options to resolve issues and enhance customer satisfaction.
• Prepare and report DTR/DTP, and propose initiatives to improve service efficiency and value creation for customers and the company (e.g., system integration, order tracking, cost-saving projects).
• Prepare sales and service performance reports.
• Present operational results, insights, and improvement initiatives to management.
• Qualifications Bachelor's degree in Business Administration, Marketing, Accounting, Logistics, International Business, or related fields. (Bachelor GPA > 2.70, Master GPA > 3.30).
• 1 - 3 years of work experience in customer success, sales support, order management, customer service, or related roles.
• Strong experience in end-to-end order management, coordination, and KPI-driven operations.
• Good understanding of sales operations, customer service processes, and cross-functional coordination.
• Service-minded, responsible, detail-oriented, and able to work well under pressure.
• Good command of English in written and verbal.
• Proficient in Chinese language (HSK Level 6 or equivalent) .
• Willing to work onsite at SCG Packaging PCL. (Bangsue, Bangkok).
• Contact: Pupat (Mac) Email: [email protected]