OFFICER, CUSTOMER EXPERIENCE (POLICY STANDARD & SERVICE EVALATION)

Salary: Negotiable

Location: VietJet Thailand at Airport Link Ramkhamhaeng

Team: Customer Services Department

Application deadline: 06/10-05/11/2026

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Job Description

Area of Responsibility:

• Create, review,re-current and rewrite on how each Service Operating Procedure for the best practice of service standards.
• Conducts Service Evaluationfrom Service Standard Survey by each station and field-trip.
• Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to promote appropriate actions.
• Support and initiate quarterly and yearly Service Quality Program for the better practice of current and future service standards.
• Provide and monitor Interactive Communication with customers to acknowledge customers' feedbacks.
• Other assignments from the direct Manager.

Minimum

requirements

• University degree in Airline Business, Faculty of Arts, Journalism and Mass Communication
• 0-1 of airline business or any others experience
• Toeic score 550 or above is plus
• Customer behavior and risk management skill
• Regulation in airline business
• Excellent Microsoft Office skills
• Excellent communicators in English and Thai of both written and speaking

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Area of Responsibility:

• Create, review,re-current and rewrite on how each Service Operating Procedure for the best practice of service standards.
• Conducts Service Evaluationfrom Service Standard Survey by each station and field-trip.
• Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to promote appropriate actions.
• Support and initiate quarterly and yearly Service Quality Program for the better practice of current and future service standards.
• Provide and monitor Interactive Communication with customers to acknowledge customers' feedbacks.
• Other assignments from the direct Manager.

Minimum

requirements

• University degree in Airline Business, Faculty of Arts, Journalism and Mass Communication
• 0-1 of airline business or any others experience
• Toeic score 550 or above is plus
• Customer behavior and risk management skill
• Regulation in airline business
• Excellent Microsoft Office skills
• Excellent communicators in English and Thai of both written and speaking

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