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Skills:

Salesforce, Teamwork

Job type:

Full-time

• Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
• Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
• Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
• Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
• Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
• Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales project delivery activities.
• Provide leadership and support for delivery teams and across SEA region.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in selling and delivering Salesforce based projects,.
• Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
• 8 years overall project delivery experience, preferably with specific industry verticals. Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions.
• Strong relationship building and communications skills.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager).
• Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
• Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified. Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 110030In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Job type:

Full-time

• Supervise all the clienteling activities of the store staff, defining a specific development plan for each Client Advisor.
• Perform weekly and monthly customer and KPIs analysis to monitor the store CRM performance.
• Assist the Store Manager in designing the CRM action plan, taking into account the business needs and the event calendar.
• Review and analyze Client Advisor performance on Clienteling and Retail KPIs, providing the Store Manager with individual development plan.
• Design and implement action plans focusing on data collection, local clients retention and brand loyalty.
• Contribute from a CRM and Clienteling perspective with other departments to the development and implementation of in-store new product launches, new events, client experiences, etc.
• Ensure that the store staff is well trained in the use of all the Clienteling tools.
• Oversee and manage local training materials and training sessions on specific CRM topics including clienteling strategy, CRM best practices (eg. data capture and customer contactability) and commercial initiatives.
• Support the Sales Staff in the proper management of the VIC Clients, working in the growth of the number and potential of this cluster.
• Collaborate with PR Department in the management of celebrities and influences.
• Collaborate with the Local Retail team to improve the store performance.
• Ensures a good knowledge of the market and consumer trends to improve the fashion sense of the store staff.
• Ensure the growth of the store s customer community, including through participation in events outside the shop.
• KNOWLEDGE AND SKILLS Clienteling Mindset Problem solving, curiosity and interest in luxury/fashion, art and design. Self-motivated. Positive and collaborative approach. Able to work independently as required, but able to function as part of a larger team structure. Good communication and interpersonal skills. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.