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Skills:

Agile Development, Negotiation

Job type:

Full-time

• Understanding and breaking down the Business Requirement Document (BRD) into list of components.
• Estimating effort for each impacted component.
• Gathering requirement from business users including.
• High-Level Journey Flow Preparation.
• Designing journey flows for requirement gathering sessions.
• Ensuring alignment between Business Units and all stakeholders.
• Examples of effective flow diagrams.
• Scenarios Analysis.
• Identifying and analyzing scenarios with Business User.
• Confirming the scope of each scenario.
• Detailing impacts and ensuring comprehensive scenario coverage.
• Integrated Services Analysis.
• Listing all required integrated services with related systems.
• Providing detailed analysis for each service to confirm issue (if any) with service owner.
• Providing functional and non-functional specifications.
• Grooming Development Team including System Analyst, Developer, Tester.
• Ensuring traceability between requirements and project goals.
• Reviewing architectural decisions and their impacts on business needs..
• Bachelor s degree in Computer Science, Computer Engineering or related fields.
• At least of 5 years experience in application development in banking with a few years experience in business analysis.
• Experience in Banking products and banking services especially for Payment, Transfer and Remittance.
• Experience in Water Fall and Agile development methodologies.
• Experience in MS PPT, MS Excel, Jira, Confluence, draw.io.
• Good negotiation communication skills both written and verbal.

Skills:

Scrum, Software Development

Job type:

Full-time

• Partner with business stakeholders to gather requirements, write user stories, refine user journeys, and translate needs into clear functional and nonfunctional specifications.
• Capture API requirements, create API specifications (e.g., Swagger), and work with architects and designers to define endtoend technical solutions.
• Delivery & Quality Assurance.
• Manage and prioritize backlogs in an Agile environment (Scrum/Kanban), participate in planning, development, testing, and golive.
• Collaborate with developers, QA, and vendors to ensure solutions meet business expectations, quality standards, and system reliability.
• Operational Support & Leadership.
• Support troubleshooting, maintenance, and service readiness activities to ensure API availability and performance.
• Leverage banking-domain expertise and provide guidance or leadership to the team when required.
• Extensive industry experience: 10+ years in software development plus 5+ years in banking/financial services and API ecosystem projects..
• Strong analytical and BA expertise: 3-5 years as a Business/System Analyst on large-scale initiatives with solid skills in requirements gathering, problem diagnosis, and Agile/Waterfall delivery..
• Leadership capability: 5+ years of team management experience leading teams of three or more members..
• Why You ll Love Working With Us.
• At Krungsri Nimble, you ll join a passionate team working at the intersection of technology and banking innovation. We embrace an agile mindset where you ll have real ownership and the opportunity to influence system design and business outcomes. In our collaborative and transparent environment, we prioritize continuous learning to stay ahead of the curve. If you're looking for a role where you can make a responsible impact, grow your expertise, and help shape the future of digital banking, this is where you belong. Apply now and build something transformative with us!.

Experience:

3 years required

Skills:

SQL, Excel, Tableau

Job type:

Full-time

• Proficiently analyze intricate datasets to identify trends, patterns, and outliers.
• Unearth insightful correlations and present findings in a clear, understandable manner.
• Translate raw data into actionable insights that drive client business objectives.
• Engage with clients to understand their unique business needs and challenges.
• Translate client requirements into comprehensive project scopes and deliverables.
• Foster strong client relationships through effective communication and partnership.
• Leverage your analytical prowess to provide informed recommendations to clients.
• Collaborate with cross-functional teams to implement data-driven strategies.
• Contribute to client success by helping them make informed, growth-oriented decisions.
• Create visually compelling dashboards, reports, and presentations.
• Tailor data visualizations to resonate with both technical and non-technical audiences.
• Communicate complex insights using accessible and engaging visual aids.
• Identify operational inefficiencies within client workflows using data-driven insights.
• Propose process improvements and streamlined solutions to optimize client operations.
• Assist clients in adopting best practices for leveraging data effectively.
• Conduct thorough requirement elicitation sessions with clients.
• Document precise business and technical requirements for successful project execution.
• Ensure clear communication and alignment between stakeholders and technical teams.
• Bachelor s degree in a relevant field (Business, Data Science, etc.).
• Proven 3-5 years of experience as a Business Analyst, Data Analyst, or similar role.
• Proficiency in data analysis tools (SQL, Excel) and data visualization platforms (Tableau, Power BI).
• Strong problem-solving skills and the ability to think critically.
• Excellent communication skills for effective client interaction and team collaboration.
• Detail-oriented approach to ensure accurate and reliable insights.
• Ability to adapt to a fast-paced, dynamic work environment.
• Location: True Digital Park, Bangkok.

Skills:

Product Development

Job type:

Full-time

• Gather and analyze business requirements from stakeholders, translating them into structured documentation for product and technology teams.
• Collaborate closely with business and technology squads to ensure solutions align with defined objectives and user needs.
• Prepare clear and comprehensive process flows, functional specifications, and supporting documentation throughout the project lifecycle.
• Support user acceptance testing by defining test scenarios and validating that delivered solutions meet business requirements.
• Monitor and track project progress, flagging risks or gaps to relevant stakeholders in a timely manner.
• Contribute to continuous improvement of business analysis practices across the team.
• If you meet below qualifications and are ready to take on a challenging role, we encourage you to apply.
• Experience in business analysis or a related field.
• Strong ability to gather, document, and communicate requirements across both business and technology stakeholders.
• Proficiency in process mapping, functional specification writing, and requirements management.
• Analytical mindset with structured problem-solving and attention to detail.
• Experience working in agile or squad-based delivery environments.
• Exposure to financial services, fintech, or AI-driven product development is an advantage.
• About Us.
• SCBX is the mothership of the financial technology business group comprising Siam Commercial Bank, SCB 10X Co., Ltd., Card X Co., Ltd., InnovestX Securities Co., Ltd., and other companies. SCBX drives and powers the development and execution of strategic initiatives, with a particular emphasis on financial enterprises and digital technologies. This includes pursuing new business opportunities, M&A, strategic investments, partnerships, and divestitures. It captures some of the biggest growth opportunities with superior returns, by adapting to consumers' changing behaviors and demands in a timely manner. These industries will improve the overall quality of life while serving a greater purpose. The company conducts business with flexibility and prudence in governance and risk management and has the potential to compete equally in global competitions.

Skills:

Business Development, Finance, Legal

Job type:

Full-time

• Conduct strategic, financial modelling, and operational analysis to support business decision-making.
• Support corporate strategy development and business planning initiatives.
• Prepare annual budgets and monitor budget utilization against approved plans.
• Conduct business and operational risk assessments.
• Monitor and control project-related expenditures.
• Review and proceed with payment requests in accordance with company policies.
• Coordinate with Finance and other internal departments to ensure smooth internal processes.
• Prepare reports and presentation materials for management meetings.
• Prepare investment memos and presentation materials for management.
• Coordinate with external advisors (legal, financial, technical).
• Support due diligence and transaction execution process.
• Bachelor s degree in finance, Accounting, Economics, Business Administration, or a related field or Master s degree or relevant certification (e.g., CFA) is preferred.
• At least 3 years of experience in financial modelling, and operational analysis.
• Proficiency in financial modeling, valuation techniques, and business analysis tools.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
• Proficient in Microsoft Office, especially advanced Excel skills.
• Knowledge of Power BI, or digital tools is a plus..

Job type:

Full-time

• To manage and coordinate with IT Lead to prepare and establish yearly IT Budgeting and MTBP for 3 years.
• To monitor and report IT expenses spending for both Opex and Capex items and provide guidance to the team in advance.
• To manage and control IT budget and spending as plan also monitor and alerts as necessary for overspent and provide solutions to meet targets.
• To produce and develop the management reporting pack to management, as well as develop analysis variance report in IT budget as monthly, quarterly, and yearly basis.
• To prepare and provide supporting BSUM/MUFG report also gathering information from IT subsidiaries and work with Finance Department.
• To prepare and do analyst for IT cost allocation to business and cost driver model to work with Finance Department.
• To manage and control IT Project spending within approval amount limit.
• To Monitor the Financial performance of the ITD departments.
• To manage and conduct benchmarking on unit costs to get better informed decisions and improvements in IT Procurement process.
• To participate and oversee in IT procurement negotiation led by procurement in relation to IT and Digital aspects.
• To manage IT Common purchasing items both BAY and Subsidiaries to gain benefit from volume discount to support Procurement department.
• To manage and control IT Accrued both CAPEX and OPEX to comply with Bank policy and procedure.
• To support auditing, overseeing all tax and regulatory/compliance issues and Prepare all supporting information for the annual audit with the approved external auditor.
• To manage operating support of Liaise and handle Purchase Requests.
• To prepare ad-hoc reports as management request..

Skills:

SQL

Job type:

Full-time

• Understand RDT (Regulatory Data Transformation) requirement from BOT (Bank of Thailand).
• Provide data availability analysis, data source, data extraction criteria and confirm with related Domain expert, Data owner and support functions.
• Provide data validation rules.
• Confirm final data extraction logic with IT-RDT team.
• Support for any DQ issue and solution.
• Maintain RDT Center parameters.
• Sign off all the RDT changes, testing and ensure the correct result together with related Domain experts, Data Owners and support functions.
• Apply now if you have these advantages.
• Bachelor s degree or higher in Computer Science / Management Information System or any related field.
• Experience in Business Analyst / Data Engineer / Data Analyst / Data Governance.
• Experience in regulatory data management, its relationship and dependencies.
• Well-versed in banking industry knowledge and strong in data-related skills.
• Well-versed RDT Regulation Literacy.
• Data profiling with variety data sources.
• Interpersonal skill with IT/Domain Expert/Data Owner, able to communicate well.
• Advance SQL skill is a must for this role.
• Banking background will be advantage.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (3 days in office per week).
• Unbelievable benefits such as attractive bonuses, employee loan with special rates and many more..
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

Skills:

Risk Management, Finance, Negotiation, English

Job type:

Full-time

• To support Head of Commercial Credit Analysis units on identifying risk issues and provide recommendation to balance between risk caution and RM s credit request in order to mitigate risk and drive growth for Thai Corporate by working closely with CBG RMs and coordinate well with risk management.
• Analyze customer s business, financial factors and source of repayment to identify ability to pay of the customer including the risk concern and how to mitigate it before emerging.
• Coordinate and work with RMs to balance between risk caution and RM s credit request to establish structure deals and avoid or mitigate risk.
• Conduct and recommend credit rating for customers under responsibility.
• Provide recommendation for annual credit review for customers under responsibility in order to find the opportunity for business expansion and NPL preventing in the future.
• Monitor and alert RM, if there is any crisis that impact to customer s business or debt repayment capacity.
• Bachelor s / master s degree in economics, Banking and Finance or related fields.
• At least 10 years of experience in Credit Analyst or related field.
• Strong communication and interpersonal skills.
• Strong financial analytical skill and ability to conduct cash flow projection.
• Can work under pressure and time constraint.
• Good negotiation skill.
• Good written and spoken English.
• Proficient in Excel.
• Coaching skill.

Experience:

2 years required

Skills:

Microsoft Dynamics

Job type:

Full-time

• Collaborate with business stakeholders to gather and document business requirements.
• Translate business requirements into detailed technical specifications for development teams.
• Assist in the design and implementation of CRM solutions, with a focus on Microsoft Dynamics.
• Conduct gap analysis and provide recommendations for process improvements.
• Facilitate communication between business and technical teams to ensure alignment on project objectives.
• Participate in user acceptance testing (UAT) and provide support during the implementation phase.
• Maintain documentation of requirements, processes, and system changes.
• Bachelor s degree in Business Administration, Information Technology, Engineering or a related field.
• 2-5 years of experience as a Business Analyst or Technical Business Analyst.
• Experience in CRM project implementation, with a preference for Microsoft Dynamics.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Familiarity with Agile methodologies is a plus.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Skills:

Java, Hibernate, Docker, English

Job type:

Full-time

• Bachelor s degree/Master s degree in Computer Science, Computer Engineering or related fields.
• 4+ years of experience as System Analyst (Backend/Microservices).
• 5+ Years of strong experience in Java, Spring Cloud / NetFlix OSS Framework.
• 3+ years of back-end and microservices development experience.
• 0-3 years of experience in management level.
• Banking business knowledge is an advantage.
• Proven experience as a Systems Analyst with a focus on Java technologies.
• Strong proficiency in Java programming language and related frameworks (Spring, Hibernate, etc.).
• Desired to have experience on multiple frontend technologies like Angular, React etc.
• Very good understanding of Object-Oriented Design (OOD).
• Experience with test-driven development.
• Any exposure to Angular framework is plus.
• Experience in Cloud Native development, docker, and kubernetes.
• Experience working in Banking/ Financial Payment Service projects.
• Experience in working with and applying Design patterns to solve problems.
• Knowledge of API/microservices development.
• Knowledge of IT governance, IT Development and operations methods (e.g. SDLC, Agile, Scrum, DevOps).
• Knowledge cloud platform AWS or OpenShift.
• Strong experience in performing root-cause analysis and preliminary problem diagnosis.
• Good English written, documentation, and verbal communication skills.

Skills:

Scrum, Negotiation

Job type:

Full-time

• Develop and maintain comprehensive project plans that outline project timelines, milestones, and resource allocation.
• Work collaboratively with Solution Architects, System Analysts, Engineering Managers, QA Leads, and Technical Team Leaders to ensure project delivery aligns with technical and business requirements.
• Act as the primary point of contact for external parties, including Bank IT, vendors, and other business units, ensuring requirements and deliverables are clearly commu ...
• Coordinate with the infrastructure team to secure necessary resources and support for the project's technical needs.
• Manage project budgets, track expenditures, and ensure financial efficiency without compromising project quality.
• Identify potential project risks and roadblocks early and proactively engage the appropriate resources to resolve these issues.
• Facilitate regular project status meetings and report on project progress to stakeholders and senior management.
• Ensure that all project documentation is kept up-to-date and is accessible to all team members and stakeholders.
• Champion the Scrum and Agile methodologies within the team, promoting continuous improvement in processes and delivery.
• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field; PMP certification is a plus.
• Overall 5 - 8 Years of working experience and direct 3 - 5 years of working experience in Project Manager role.
• Proven experience as a Project Manager in a technology-driven environment, preferably within the financial services industry.
• Strong understanding of Agile and Scrum methodologies with hands-on experience in managing Scrum teams.
• Exceptional communication and negotiation skills, with the ability to manage stakeholder expectations effectively.
• Demonstrated ability to lead cross-functional teams and work collaboratively with technical and non-technical team members.
• Proficiency in project management software tools, metrics, and best practices.
• Experience in budget management and resource allocation in line with project demands.
• Why You ll Love Working With Us.
• At Krungsri Nimble, you ll join a passionate team working at the intersection of technology and banking innovation. We embrace an agile mindset where you ll have real ownership and the opportunity to influence system design and business outcomes. In our collaborative and transparent environment, we prioritize continuous learning to stay ahead of the curve. If you're looking for a role where you can make a responsible impact, grow your expertise, and help shape the future of digital banking, this is where you belong.
• Apply now and build something transformative with us!.
• Please note that we will get in touch with shortlisted candidates only.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Job type:

Full-time

• To manage and coordinate with IT Lead to prepare and establish yearly IT Budgeting and MTBP for 3 years.
• To monitor and report IT expenses spending for both Opex and Capex items and provide guidance to the team in advance.
• To manage and control IT budget and spending as plan also monitor and alerts as necessary for overspent and provide solutions to meet targets.
• To produce and develop the management reporting pack to management, as well as develop analysis variance report in IT budget as monthly, quarterly, and yearly basis.
• To prepare and provide supporting BSUM/MUFG report also gathering information from IT subsidiaries and work with Finance Department.
• To prepare and do analyst for IT cost allocation to business and cost driver model to work with Finance Department.
• To manage and control IT Project spending within approval amount limit.
• To Monitor the Financial performance of the ITD departments.
• To manage and conduct benchmarking on unit costs to get better informed decisions and improvements in IT Procurement process.
• To participate and oversee in IT procurement negotiation led by procurement in relation to IT and Digital aspects.
• To manage IT Common purchasing items both BAY and Subsidiaries to gain benefit from volume discount to support Procurement department.
• To manage and control IT Accrued both CAPEX and OPEX to comply with Bank policy and procedure.
• To support auditing, overseeing all tax and regulatory/compliance issues and Prepare all supporting information for the annual audit with the approved external auditor.
• To manage operating support of Liaise and handle Purchase Requests.
• To prepare ad-hoc reports as management request.

Skills:

Internal Audit, Risk Management, Korean

Job type:

Full-time

• Review management strategy and performances.
• Review and follow up on management issues related to all Business Units including the Indochina branch.
• Review and forecast Company Evaluation (PIMS) & Monthly Evaluation (RHQ) including lead discussions for Score improvement including send VOC to HQ.
• Support Report request from HQ Internal Audit and Business health check team.
• Support Presentation Preparation and Meeting arrangement for Top Management visits from HQ, RHQ. Local Political, Economic, FX issue-reporting Accident & Misconduct related reporting & follow up.
• CO Closing] Analyze profits and provide insights to all related parties for better decision-making.
• Support Consolidated profit allocation related issues with HQ GBM support team.
• Manage Yearly Management Plan & Monthly Quick, Target Planning Schedule & process from Pre-Simulation to final analysis & reporting to respective GBMs.
• Budget & Investment Control] Monitor budget plan & alert Top management on discrepancies. e.g. SD, Marketing, OPEX. Investment Budget related System management.
• [Policy & Procedure Management] Develop and manage internal policies and processes according to corporate accounting standards and changing business conditions. Deploy new HQ policies and processes to related teams.
• Skills and Qualifications.
• Has a wide range of experience. Uses professional knowledge and company objectives to analyze & resolve complex issues in creative and effective ways.
• Manage & coordinate with multi departments to deliver HQ, RHQ Top management reporting (including President, Korean BM, HODs).
• Manage & coordinate with multi departments related to Policy & Procedure Management and.
• Risk Management to deploy new policies and resolve issues including Special Case resolution.

Experience:

1 year required

Skills:

Business Development, Express, Product Development, English

Job type:

Full-time

• Plan and execute UATs and live tests, partnering with developers and operations team to identify issues, prioritize fixes, and ensure smooth and timely release.
• Drive product delivery by working closely with Regional PM, QA / testing, and dev to ensure timely and high quality releases.
• Enable end user through product demos, training sessions, and good documentation to support adoption.
• Translate business needs into clear product requirements, business case, UX flows, whilst ensuring technical feasibility and proper impact assessment.
• Collaborate cross-functionally with Operations, Business Development, Shopee Express, Shopeepay to align on product direction.
• Requirements: 1+ years of experience as Product Management, Technology, or similar roles.
• Bachelor s Degree in Information Technology, Computer Science or relevant fields is a plus.
• Working experience in E-commerce, Payment, Return/Refund is a plus.
• Solid technical background with understanding and/or hands-on experience in Product Development.
• Effective troubleshooting skills, a great problem solver with the ability to take system problems and structure an action plan.
• Strong verbal and written communication skills and English speaking is a must to collaborate with regional stakeholders.
• Ability to work independently or with minimal assistance.
• Collaborative and a team player.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Gather and develop business requirements; construct workflow diagrams and technical documentation; communicate product features; review BRD / PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, provide consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyze, support and develop the feasibility of requirements, project plans, schedul ...
• Manage all change requests, keep track of the timeline, validate all schedule impacts, and communicate changes to all teams.
• Work cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product / enhancements.
• Monitor project progress by tracking activities; resolving issues; recommending actions to ensure timely completion.
• Requirements: Minimum 1 year of experience as a Product Manager or Business Analyst in Banking platform, E-wallet, or IT solution industry.
• Proficient in working with numbers and data organization.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.
• Strong knowledge of payment services background is a plus.

Skills:

SQL, ETL, Project Management, English

Job type:

Full-time

• Consolidate requirements from various business functions and create common business data models within data warehouse for each business function to serve business needs.
• Working with Data Governance, Data Management, and Data Engineering team to setup data warehouse model and working with business users to develop data marts.
• Assessing the effectiveness and accuracy of data sources and data gathering techniques.
• Applying strong expertise in business intelligence skills set to develop customized and innovative solutions.
• Developing best practice for analytic and business intelligence solutions.
• Working with the IT function and project leaders in providing technical guidance regarding data architecture, data models and data management and translate business needs into requirements for analytics and business intelligence solutions.
• Always stay on latest data and BI technologies.
• Designs and develops BI relevant solutions, data model, data mart, data warehouse, report, and dashboard.
• Professional Knowledge & Experiences.
• A bachelor s degree in computer science, engineering or IT related field.
• Proficient knowledge of SQL and Relational Database, knowledge on google cloud is a plus.
• Experience in any ETL, data mart, data warehouse, data modeling design.
• Experience in any BI visualize tools, PowerBI or TIBCO Spotfire is a plus.
• Experience working with Product Owners or Business users to understand business needs, define scope and translating requirements into technical specifications.
• Strong problem-solving skills.
• A drive to learn.
• A good command of the English language.
• Preferably experience and skills in project management.
• Preferably a knowledge of or a background in the oil & gas industry.
• Additional Desirable Qualification.
• CORE Competencies.

Experience:

3 years required

Skills:

Compliance, ISO 27001

Job type:

Full-time

• At least 5 years of experience in IT security.
• Bachelor s degree in Computer Engineer, Information Technology, Computer Science, or related field.
• Previous experience in a security operations or IT security role, with a focus on incident response and security monitoring.
• Knowledge of common security frameworks and standards (e.g., ISO 27001, NIST, CIS).
• Security certifications (e.g., CompTIA Security+, CEH, CISSP) are a plus but not mandatory.

Experience:

5 years required

Skills:

Automation, SAP, SQL

Job type:

Full-time

• Internal Data Navigation: Act as the subject matter expert on where and how to extract data across fragmented internal systems. You will "connect the dots" between siloed data sources to create a unified view for the business.
• Data-to-Business Translation: Convert complex data outputs into "sales-ready" insights. You will ensure that data signals (IPOs, funding, internal deal history) are translated into clear strategies for AEs and SDEs.
• Process Implementation: Work alongside API/Automation specialists to implement and m ...
• Operational Enablement: Serve as the bridge between the technical automation team and Generalist DDI Analysts. You will lead the training and rollout of new data processes, ensuring technical tools are used correctly to support sales.
• Stakeholder Bridging: Act as the primary technical point of contact for customer-facing roles, helping them navigate data tools and ensuring their feedback is reflected in our technical roadmap.
• Knowledge, Skills, and Abilities.
• Expert Data Navigator: Proven ability to work within complex, large-scale organizations (like SAP) to locate and extract data from diverse and often fragmented sources.
• Business Intelligence & Ops Experience: Strong understanding of the B2B sales cycle, sales operations, and how data impacts seller behavior and pipeline velocity.
• Technical Proficiency: Expertise in SQL and Excel for data extraction and modeling.
• Experience with Python or R to interface with automated data pipelines.
• Familiarity with CRM/Sales tools (e.g., Outreach, SAP CRM) and data vendors (e.g., ZoomInfo, Lusha).
• Training & Communication: Ability to break down technical workflows into simple, actionable instructions for non-technical team members.
• Analytical Problem Solving: Ability to look at "Data Everywhere" and identify the specific signals that will drive revenue.
• Education & Qualifications.
• Education: Bachelor's or Master's degree in Business, Data Science, Computer Science, or a related field.
• Experience: 5+ years in a Data Analyst or Sales Operations role, preferably within a large enterprise environment.
• Demonstrated experience in a role that requires "connecting the dots" between technical teams and business stakeholders.
• Experience in training or enabling teams on new technical processes.
• Foundational Competencies.
• The "Bridge" Mindset: Naturally seeks to align technical capabilities with business needs.
• Resourcefulness: A "detective" approach to finding data in complex environments.
• Collaboration: High empathy for customer-facing roles and a drive to make their jobs easier.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job type:

Full-time

• ResponsibilitiesThe Regional Director is a team & thought leader, convenor, facilitator and broker of partnerships and strategic analyst on sustainable development. The Regional Director is also an experienced development practitioner, and an accomplished Representative, with strong strategic and management capacities. The role is primarily outward facing on regional, sub-regional and country-support-led strategic support to RCs and is supported by a regional team. Within delegated authority, the Regional Director will be responsible for leading the Regional Office in the following ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level II UN Level II UN Level II UN Level II
• Desirable Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• Chinese (Mandarin) UN Level II UN Level II UN Level II UN Level II Assessment Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview. Special Notice Appointment against this post is open for an initial period of one year and may be subject to extension subject to legislative body funding availability. Staff members are subject to the authority of the Secretary General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up-to-date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link. For this position, applicants from the following Member States, which are unrepresented or under- represented in the UN Secretariat as of As of 30 September 2025, are strongly encouraged to apply: Andorra, Angola, Belize, Brunei Darussalam, China, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Germany, Grenada, Guinea-Bissau, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Libya, Liechtenstein, Malta, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Singapore, Solomon Islands, Timor-Leste, Tuvalu, Turkmenistan, United Arab Emirates, United States of America, Vanuatu. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term sexual harassment means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.

Experience:

5 years required

Skills:

Assurance, English

Job type:

Full-time

• Oversee the Knowledge Analyst and Quality Control teams to ensure accuracy, standardization, and continuous improvement of knowledge and processes.
• Lead training strategy, including onboarding and upskilling, to improve agent competency and readiness.
• Partner with the Quality Assurance team at Headquarters and Local Operations to drive quality improvement and performance stability.
• Drive engagement and culture initiatives to enhance team morale and retention.
• Strengthen cross-functional alignment and execution across support and operations teams.
• GoalsImprove agent proficiency and reduce dependency on escalations.
• Enhance quality metrics (e.g., CSAT, NPS) through capability development.
• Ensure readiness and scalability for new initiatives and market expansion.
• Build a strong and sustainable support framework.
• Commitment to excellence.
• Committed to data-driven decision-making and results-oriented.
• Clear communication skills.
• Solid knowledge of call center management tools, including monitoring skills, coaching skills, telephone systems, and other technologies.
• Ability to deliver quality results under pressure.
• Fluent in spoken and written English.
• Proficient in MS Office tools.
• Experience5+ years of experience managing and coaching contact center teams with more than 50 members.
• Understanding different cultures; an international background or experience working in an international environment is preferred.
• COPC/6 Sigma/PMP experience is preferred.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!