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Job type:

Full-time

• Drive sales success by maximizing service opportunities within assigned customer portfolios through both in-person and virtual interactions.
• Develop and execute strategic sales plans to protect, grow, and diversify customer relationships.
• Conduct needs assessments and deliver compelling presentations, product demonstrations, and proposals.
• Build and maintain strong relationships with customers while identifying cross-selling and up-selling opportunities.
• Collaborate with internal teams to ensure excellent customer service delivery and satisfaction.
• Proven track record in face-to-face sales and account management.
• Strong business acumen with ability to understand and articulate customer needs.
• Excellent presentation and communication skills, both in-person and virtual.
• Demonstrated ability to build and maintain professional relationships.
• Self-motivated with strong organizational and time management skills.
• Dynamic hybrid work environment combining field visits and virtual engagement.
• Opportunity to manage your own portfolio of customers and territories.
• Professional development and growth in a customer-focused environment.
• Comprehensive training and support to enhance your sales expertise.
• Autonomy to develop and implement your sales strategies.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Experience:

8 years required

Skills:

Swift, Assurance, English, French

Job type:

Full-time

• Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
• Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
• Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
• Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
• Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
• Key input goals.
• Regional escalation framework and resolution protocols.
• Quality audit program and training roadmap.
• Monthly and quarterly performance reports with actionable insights.
• Hotel satisfaction improvement plan.
• Strategic relationship management framework.
• Key output goals.
• Reduction in escalation volume and resolution time.
• Improvement in first-contact resolution rates.
• Increase in hotel satisfaction scores.
• Decrease in recurring technical issues.
• Strengthened stakeholder engagement and trust.
• Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
• At least 8+ years experience in technical account management or similar role.
• Proven experience in escalation management and quality assurance.
• Experience working with luxury hotel brands and high-touch service environments.
• Strong background in stakeholder management and relationship building.
• Experience in training and guiding support teams.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with focus on service excellence.
• Ability to work effectively in cross-functional environments.
• Fluency in English (required) and additional languages is beneficial French(FR).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Skills:

Compliance, Electrical Engineering, Risk Management, English

Job type:

Full-time

• Mission Manages various small size projects (Category C project) under supervision of Senior project Manager.
• He/She can manage project in back-office mode. He/She follows applicable company polices and processes (main one being CPP: Customer Project Process).
• Manages the relationship with the customer and third parties within project scope and accountable for the execution of the project in line with the contract.
• Contributes to project managers community of practice.
• Key responsibilities / activitiesOrganize & manage the project with suppliers. Monitor progress in line with Project plan (scope, schedule and budget) till completion.
• Insure effective communication.
• Protect Schneider Electric interests within the frame of the contract until the end of contractual obligations.
• Monitor, control & report project execution status, progress & KPIs. Ensure full & effective reporting to management (reports, project reviews, risk escalation reviews ).
• Alert the management about project events impacting project performance or compliance with governance principles and keep the leadership on the actions related to them.
• Perform on regular basis risk and opportunity assessment and implement action plan to mitigate risks and maximize opportunities.
• Develop customer intimacy (including end-user if applicable), drive all communication with customer. Ensure highest level of customer satisfaction throughout the lifecycle of the project to prepare ground for future business.".
• Take full accountability and control over project profitability (sales, margin & cash) including forecasting. Ensure timely revenue recognition as per forecast. Implement profitability improvement actions. Satisfy entity and country expectations on sales, margin and cash collection.
• Ensure project team and suppliers are executing the project in full compliance with Schneider-Electric processes, quality instructions and governance principles. Take all necessary actions to correct any deviations or quality issues occurring during project execution.
• Participate to PM Community of Practice within his Execution Center and globally within Execution Center network. Identify, formalize, share and promote lessons learned and best practices.
• Strong monitoring of HSE policy to all team members and sub-contractors especially for site activities and travels.
• Manage Cybersecurity risk and actions linked to cybersecurity and customers/suppliers/service providers/sub-contractors.
• Opportunity to lead multiple challenging technical projects that directly impact customer success.
• Professional growth through exposure to diverse technical environments and methodologies.
• Autonomy in project management and decision-making.
• Collaborative environment working with cross-functional teams.
• Career advancement opportunities in technical project leadership.
• Education University Bachelor s degree (Electrical Engineering) and/or Master Degree.
• Languages Fluent English and Thai.
• Other languages are a plus.
• Others: 5-10 years of experience in Customer Project environment.
• Selling & Executing customer projects in an international environment.
• Business developer mindset vs. Financials (cash and margin, CCO, ).
• Proven skill in project Execution, Risk management, Change management.
• Ability to coordinate between numerous parties in a challenging environment.
• Ability to meet deadlines and demonstrate effective time management skills.
• Ability to manage Project P&L and understanding of project controlling principle.
• understanding of electrical distribution system design.
• Understanding of Safety Principle and ability to implement it on large scale project.
• Excellent business ethics and integrity.
• Demonstrates a flexibility in operational style to meet the requirements or multi-culture position.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.