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Skills:

Recruitment, E-learning, Leadership Skill

Job type:

Full-time

• Act as a trusted HR Business Partner to the Country Managing Director and leadership team, providing advice on workforce planning, organization design, talent strategy, and people-related risks.
• Support business strategy execution through effective people planning, capability development, succession planning, and workforce optimization.
• Provide HR advisory support on performance management, employee engagement, and change management initiatives.
• Identify people and organizational issues proactively and recommend practical HR solutions aligned with business needs and regional HR direction.
• B. HR Operations & Local Compliance.
• Manage day-to-day HR operations, including employee lifecycle management, HR administration, and maintenance of employee records.
• Ensure compliance with local employment laws, statutory requirements, and country specific regulations.
• Administer employment contracts, confirmations, probation, disciplinary actions, and terminations in accordance with local legal requirements and approved HR policies.
• Manage and maintain accurate leave administration, attendance tracking, and other HR records, including transition from manual processes to system-based records where applicable.
• Handle employee relations matters, grievances, and workplace issues in a professional, compliant, and timely manner.
• C. Talent Management & Development.
• Support recruitment activities at the country level, including manpower planning, interviews, selection, and onboarding.
• Implement performance management processes, including goal setting, performance reviews, and performance improvement actions.
• Coordinate and support learning and development initiatives, including classroom, digital, and e-learning programs.
• Support succession planning and talent development initiatives in alignment with Regional HR (RHQ) direction.
• D. Compensation, Benefits & HR Policies.
• Administer compensation and benefits programs in accordance with approved frameworks and local market practices.
• Support annual salary review, bonus, and incentive processes in line with Regional HR (RHQ) guidance and approved governance.
• Ensure consistent application and communication of HR policies, procedures, and guidelines at the country level.
• Prepare HR reports, headcount updates, and people data for Country Management and Regional HR (RHQ) as required.
• E. HR Digitalization, HRIS & Learning Platforms.
• Own and manage HR information systems (HRIS) and learning platforms at the country level, including day-to-day administration, data maintenance, and user management.
• Drive the transition of HR processes from manual administration to system-based workflows, including leave management, attendance, employee data, and learning records.
• Ensure accuracy, completeness, and timeliness of HR and learning data within HRIS and learning platforms, maintaining data integrity at the country level.
• Coordinate the rollout, adoption, and effective use of HRIS and digital learning platforms, in alignment with Regional HR (RHQ) standards and implementation timelines.
• Act as the country HR focal point for HRIS and learning platform usage, including user training, first-level support, issue resolution, and feedback to RHQ.
• Monitor system usage, training completion, and data quality, and provide HR and learning analytics to Country Management and Regional HR (RHQ) to support decision-making and reporting.
• F. Regional HR Alignment & Governance.
• Ensure local HR practices, data, and processes are aligned with Regional HR (RHQ) frameworks, policies, and governance standards.
• Provide timely HR reporting, system updates, and issue escalation to Regional HR (RHQ) as part of functional reporting obligations.
• Support regional HR initiatives, audits, and HR transformation projects, while remaining accountable for country-level HR execution and system ownership.

Experience:

8 years required

Skills:

Microsoft Office, Recruitment, Power point, Leadership Skill, English

Job type:

Full-time

• Build strong partnerships with business leaders to understand business priorities, challenges, and workforce requirements.
• Translate business strategies into practical people plans that strengthen organizational capabilities and support sustainable growth.
• Provide strategic advice and constructive challenge to leaders on organization, talent, culture, leadership, and employee-related matters.
• Use business and workforce insights to proactively identify people risks, capability gaps, and opportunities for improvement.
• Represent the People & Culture function in business planning and leadership discussions.
• Workforce Planning and Organization Effectiveness.
• Lead workforce planning in partnership with business leaders, including headcount planning, capability assessment, succession requirements, and critical-role identification.
• Advise on organization structures, role design, spans of control, and workforce deployment to improve organizational effectiveness.
• Support business transformation, restructuring, and change initiatives, ensuring that people implications are appropriately assessed and managed.
• Partner with leaders to build future-ready capabilities aligned with evolving business needs.
• Talent and Performance Management.
• Drive talent reviews, succession planning, performance management, and career development initiatives across assigned business units.
• Facilitate discussions on talent identification, performance differentiation, development priorities, and succession readiness.
• Coach managers in setting clear performance expectations, providing effective feedback, and managing underperformance.
• Partner with Talent Acquisition and business leaders to develop workforce and recruitment strategies for critical and leadership positions.
• Collaborate with Learning and Development teams to address capability gaps and strengthen leadership pipelines.
• Employee Engagement and Culture.
• Develop and implement initiatives that strengthen employee engagement, retention, organizational culture, and overall employee experience.
• Analyze engagement feedback and workforce trends, translating findings into targeted action plans with business leaders.
• Champion company values and support leaders in building inclusive, accountable, and high-performing teams.
• Act as a change partner for organizational initiatives by supporting stakeholder engagement, communication, and employee adoption.
• Employee Relations and Governance.
• Provide sound and balanced advice on complex employee relations, performance, disciplinary, grievance, and workplace matters.
• Coach managers on handling sensitive employee situations fairly, consistently, and in accordance with company policies and labor regulations.
• Partner with relevant stakeholders to manage employee relations risks and ensure appropriate documentation and resolution.
• Ensure consistent application of People & Culture policies, practices, and governance standards across the assigned business units.
• People Analytics and Strategic Insights.
• Monitor key workforce indicators, including headcount, turnover, retention, engagement, performance, and talent risks.
• Translate people data into actionable insights and recommendations for business leaders.
• Prepare workforce reports, management presentations, and strategic updates to support leadership decision-making.
• Evaluate the effectiveness of people initiatives and recommend improvements based on business outcomes and employee feedback.
• HR Program Delivery and Continuous Improvement.
• Partner with People & Culture Centers of Excellence to ensure the effective delivery of talent acquisition, rewards, learning, talent management, and employee experience initiatives.
• Lead or contribute to cross-functional People & Culture projects, transformation programs, and process improvement initiatives.
• Ensure that core employee lifecycle processes including onboarding, probation, performance reviews, and offboarding are effectively governed and continuously improved.
• Identify opportunities to enhance HR processes, systems, and service delivery while maintaining a strong employee and manager experience.
• Bachelor's or Master's degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
• At least 8 years of progressive HR experience, with substantial experience in an HR Business Partner or strategic HR generalist role. Senior Manager candidates should demonstrate experience partnering with senior leadership and managing complex organizational agendas.
• Strong business acumen with the ability to connect people strategies to commercial and operational priorities.
• Proven experience in workforce planning, organization effectiveness, talent management, performance management, employee engagement, change management, and employee relations.
• Strong knowledge of Thai labor laws, HR governance, and employee relations practices.
• Demonstrated ability to influence, coach, and challenge senior stakeholders with credibility and sound judgment.
• Strong analytical skills with the ability to interpret workforce data and develop practical, insight-driven recommendations.
• Excellent communication, facilitation, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and navigate complex or sensitive situations with professionalism and discretion.
• Proficiency in HRIS platforms and Microsoft Office, particularly Excel and PowerPoint.
• Good command of written and spoken English.

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), Business Development, Risk Management, Negotiation, Procurement

Job type:

Full-time

• Sales Strategy & Business Development.
• Develop and execute the company's logistics sales strategy.
• Identify new business opportunities across target industries.
• Expand market share through customer acquisition and retention.
• Set annual, quarterly, and monthly sales targets.
• Revenue & Profitability Management.
• Achieve revenue, margin, and profitability objectives.
• Monitor sales performance against budgets and forecasts.
• Optimise pricing strategies while maintaining competitiveness.
• Drive profitable business growth.
• Key Account Management.
• Build long-term relationships with strategic customers.
• Negotiate high-value contracts and service agreements.
• Ensure customer satisfaction and retention.
• Identify opportunities for cross-selling and upselling logistics services.
• Team Leadership.
• Lead, mentor, and develop regional or national sales teams.
• Establish KPIs and monitor team performance.
• Conduct regular coaching, performance reviews, and training.
• Foster a high-performance sales culture.
• Market Intelligence.
• Analyze market trends and customer requirements.
• Monitor competitor activities and pricing.
• Identify emerging logistics opportunities and industry developments.
• Recommend new service offerings based on market demand.
• Customer Solutions.
• Understand customer supply chain challenges.
• Collaborate with operations to design customised logistics solutions.
• Present value-added proposals and cost-saving initiatives.
• Ensure solutions align with operational capabilities.
• Cross-Functional Coordination.
• Work closely with Operations, Finance, Customer Service, and Procurement.
• Ensure seamless onboarding of new customers.
• Support service quality improvements.
• Resolve major customer escalations.
• Contract & Commercial Management.
• Lead commercial negotiations.
• Manage contract renewals and amendments.
• Ensure commercial compliance and risk management.
• Reporting & Performance Management.
• Prepare sales forecasts and pipeline reports.
• Track conversion ratios and sales KPIs.
• Present business reviews for Senior Leadership Team.
• Recommend corrective actions when targets are not met.
• Customer Relationship Management (CRM).
• Maintain an accurate sales pipeline.
• Ensure CRM data integrity.
• Track customer interactions and opportunities.
• Analyse customer buying behavior.
• Bachelor's degree in business, Logistics, Supply Chain, Marketing, or a related field MBA is often preferred.
• 10 - 15+ years of experience in Logistics or Supply Chain Sales.
• 5+ years in a Senior Sales Leadership Role.
• Experience in sectors such as Freight Forwarding, Contract Logistics, Warehousing, Transportation, 3PL, or integrated supply chain solutions.
• Having a "CAN-DO" and "possible" attitude is absolutely compulsory.
• Excellent communication and negotiation skills are essential, as is a professional appearance.
• Proficient in creating winning bid and acquiring new customers through integrated sales strategies.

Skills:

Business Development, Analytical Thinking, Negotiation, Salesforce, Leadership Skill

Job type:

Full-time

About The Role As General Manager, Business Development for DKSH Healthcare in Thailand, you will lead the commercial Business Development (BD) strategy and implementation to generate new business growth across key healthcare segments, including pharmaceuticals, medical devices, consumer products, and animal health. This role is central to building and driving a disciplined, high-quality BD funnel through robust processes, deep client engagement, and strategic market insight, delivering measurable and sustainable growth for the organization. What You Will Deliver Lead the strategic ...

Experience:

No experience required

Job type:

Full-time

• สถานที่ปฏิบัติงาน: สำโรงใต้ อำเภอพระประแดง จังหวัดสมุทรปราการ (ไกล้ BTS ปู่เจ้า).
• รายงานตรงต่อ: กรรมการผู้จัดการ / เจ้าของกิจการ (Managing Director).
• ลักษณะงาน: งานประจำ เต็มเวลา.
• อัตราที่รับสมัคร: 1 อัตรา.
• เกี่ยวกับบริษัท.
• บริษัท เพ้นท์เวิร์คส์ จำกัด เป็นบริษัทในเครือเดียวกับ Bangkok China Paint Mfg. Co., Ltd. ผู้ผลิตสี Sherwin-Williams ภายใต้ License จาก The Sherwin-Williams (USA) รวมถึงสีแบรนด์อื่นๆ ในเครือ เช่น Giraffe, Eco-Paint, Shershield และดอกไม้.
• เพ้นท์เวิร์คส์ให้บริการโซลูชันงานสีแบบครบวงจร ทั้งในฐานะตัวแทนจัดจำหน่ายผลิตภัณฑ์สีระดับโลก และผู้ให้บริการรับเหมางานสีสำหรับงานอาคารและงานอุตสาหกรรม ด้วยความเชี่ยวชาญเชิงลึกทั้งด้านผลิตภัณฑ์และงานเทคนิคเฉพาะทาง เราจึงได้รับความไว้วางใจในการส่งมอบมาตรฐานระดับสากลแก่ลูกค้าอย่างต่อเนื่องมาตลอดกว่า 70 ปี.
• เพื่อรองรับการขยายตัวทางธุรกิจ เรากำลังมองหาผู้นำระดับสูงในตำแหน่ง General Manager - Sales & Marketing มาร่วมกำหนดทิศทางกลยุทธ์ บุกเบิกโอกาสทางการตลาดใหม่ๆ และพัฒนาขีดความสามารถของทีมงาน หากคุณเป็นผู้นำที่ขับเคลื่อนด้วยผลลัพธ์ (Result-driven) มีวิสัยทัศน์เฉียบคม และพร้อมสร้างความเปลี่ยนแปลงที่จับต้องได้ Paintworks พร้อมมอบเวทีและทรัพยากรเพื่อสร้างความสำเร็จร่วมกัน.
• กำหนดและขับเคลื่อนกลยุทธ์การขายและการตลาด ให้สอดคล้องกับเป้าหมายและทิศทางธุรกิจของบริษัท.
• บริหาร พัฒนา และสร้างแรงจูงใจให้ทีมขาย รวมถึงกำหนดเป้าหมายยอดขายทั้งระดับบุคคลและทีม.
• สร้างและรักษาความสัมพันธ์กับลูกค้าหลัก ผู้รับเหมา ดีลเลอร์ ผู้พัฒนาโครงการ และสถาปนิก.
• วิเคราะห์สภาพตลาด แนวโน้มอุตสาหกรรม และกิจกรรมของคู่แข่ง เพื่อวางแผนเชิงรุกและหาโอกาสทางธุรกิจใหม่.
• วางแผนและควบคุมงบประมาณฝ่ายขายและการตลาดให้เป็นไปตามเป้าหมายที่ตั้งไว้.
• ประสานงานกับฝ่ายควบคุมคุณภาพและฝ่ายผลิต เพื่อให้มั่นใจว่าผลิตภัณฑ์และบริการตอบโจทย์ความต้องการของตลาด.
• จัดทำรายงานยอดขาย พยากรณ์ยอดขาย (Sales Forecast) และนำเสนอผลการดำเนินงานต่อผู้บริหาร.
• วางแผนและกำกับดูแลการพัฒนาสื่อการตลาด แผนประชาสัมพันธ์ และกิจกรรมส่งเสริมการขาย เพื่อเสริมสร้างการรับรู้แบรนด์.
• เป็นตัวแทนบริษัทในงานแสดงสินค้า กิจกรรมทางการตลาด และการเจรจาธุรกิจสำคัญ.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การตลาด วิศวกรรมศาสตร์ หรือสาขาอื่นที่เกี่ยวข้อง (ปริญญาโทจะได้รับการพิจารณาเป็นพิเศษ).
• มีประสบการณ์การบริหารงานขายและการตลาดในระดับบริหาร (Management level) อย่างน้อย 10 ปี โดยมีประสบการณ์ตรงในการบริหารทีมขาย.
• มีประสบการณ์ในธุรกิจสี สารเคลือบผิว วัสดุก่อสร้าง หรืออุตสาหกรรม B2B ที่เกี่ยวข้อง จะได้รับการพิจารณาเป็นพิเศษ (ไม่จำเป็นต้องมาจากอุตสาหกรรมนี้โดยตรง หากมีประสบการณ์บริหารงานขายระดับสูงที่โดดเด่น).
• มีผลงานที่พิสูจน์ได้ว่าสามารถสร้างยอดขาย ขยายส่วนแบ่งตลาด และบรรลุเป้าหมายทางธุรกิจได้สำเร็จ.
• มีทักษะความเป็นผู้นำ การบริหารทีม และการพัฒนาบุคลากรที่ดี.
• มีทักษะการเจรจาต่อรอง การสื่อสาร และมนุษยสัมพันธ์ที่ดีเยี่ยม.
• มีความสามารถในการคิดเชิงกลยุทธ์ วิเคราะห์ข้อมูลตลาด และวางแผนธุรกิจ.
• สามารถสื่อสารภาษาอังกฤษได้ในระดับดี ทั้งการพูดและการเขียน.
• มีทักษะการใช้โปรแกรม MS Office เป็นอย่างดี.
• มีรถยนต์ส่วนตัวและใบอนุญาตขับขี่ สามารถเดินทางปฏิบัติงานต่างจังหวัดได้.
• ค่าตอบแทนและสวัสดิการ.
• เงินเดือน: พิจารณาตามประสบการณ์และความสามารถ (Negotiable).
• โบนัส/ค่าคอมมิชชั่นตามผลงาน ตามโครงสร้างของบริษัท.
• ประกันสังคม และสวัสดิการอื่นๆ ตามที่บริษัทกำหนด.
• วิธีการสมัคร.
• อีเมล: [email protected].
• บริษัท เพ้นท์เวิร์คส์ จำกัด หมู่ 1 สำโรงใต้ อำเภอพระประแดง จังหวัดสมุทรปราการ.

Skills:

Procurement, Purchasing, SAP

Job type:

Full-time

• Operations & Service Delivery.
• Canteen Management: Ensure high hygiene standards, food quality, and reasonable pricing. Manage heavy foot traffic during peak shift changes and oversee food vendor contracts.
• Transportation: Coordinate mass transit (buses/vans) for shifts. Optimize routes, ensure vehicle safety compliance, and maintain strict punctual schedules to prevent production delays.
• Facilities (Maids & Gardeners): Maintain site cleanliness, hygiene, and landscaping. Ensure waste management compliance and high-standard sanitation across all office and factory floors.
• Consumables & Inventory Control.
• Uniforms & Smocks: Manage the procurement, sizing, distribution, and laundry cycles of workwear for 10k staff. Maintain buffer stock for new hires.
• Pantry & Hygiene Supplies: Oversee the continuous supply of daily essentials (coffee, tea, tissue paper, soap). Prevent stockouts while minimizing waste and pilferage.
• Strategic & Vendor Management.
• Vendor & Contract Management: Since most of these services are outsourced at this scale, the manager must strictly track Vendor KPIs, SLA compliance, and lead annual contract negotiations.
• Budget & Cost Control: Track monthly spend across all GA categories. Implement cost-saving initiatives (e.g., bulk purchasing, smart inventory tracking) without sacrificing quality.
• Employee Satisfaction: Act as the main point of contact for employee complaints regarding food, transport, or cleanliness, and resolve issues quickly.
• Knowledge/Skills/Competencies.
• Oversee daily administrative operations across the organization.
• Develop and maintain administrative policies and procedures.
• Manage office supplies, assets, and inventory control.
• Control administrative budgets and monitor expenses.
• Coordinate with government authorities, vendors, and service providers.
• Manage company facilities, utilities, and office maintenance.
• Supervise transportation operations, drivers, and company vehicles.
• Oversee housekeeping, gardening, and office environment standards.
• Handle company licenses, permits, and regulatory documentation.
• Support visits, guests, and customer hospitality arrangements.
• Coordinate expatriate administration, visa, and immigration matters.
• Maintain strong relationships with external agencies and business partners.
• Physical Demands.
• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel may be required.
• Above demands are carried out within the local existing Health and Safety guidelines.
• Typical Experience.
• Six to eight years relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

3 years required

Skills:

Problem Solving, Leadership Skill

Job type:

Full-time

• Formulate and implement short-term and long-term strategies for the brand, relating to the market positioning, new product launch, promotional opportunities, business development initiatives - store opening, and retail partnerships.
• Develop annual brand plan, marketing calendar, and implement creative integrated marketing campaigns through category analysis, consumer insight to achieve the company's objectives.
• Identify and set up new POS to create product/brand values, customer shopping experi ...
• Manage P&L and A&P budget control of brand.
• Develop best-in-class retail execution and in-store experiences, according to brand specific consumer journey.
• Building brand awareness, adding value for the customer, maximizing revenue, improving brand loyalty, and developing strategic marketing and product plans.
• Ensure all business activities aligned sales and marketing strategies and financial objectives, measured through revenue growth, market penetration, territorial expansion of retail network, increase market share in existing markets, drive retail business and maximization of new business development opportunities.
• Act as a Steward of the brand that supports our new brand promise, brand vision, brand position, brand architecture and achieves overall business goals for the brand.
• Identify, select and evaluate department stores in term of perceived product values, market size, traffic, customer shopping experience.
• Monitor business performance against defined metrics and other market information on a regular basis to aid decision making and corrective action if required.
• Keep abreast with market trend and competitor activity to maintain the brand's competitive position.
• Build strong relationships with all commercial channel leads, challenge them but also build innovative differentiated plans to drive the business.
• Recruit, coach, develop, and manage a strong team to build and execute plans to deliver outstanding business results and new innovations.
• Minimum 5 years in management level in luxury cosmetics or beauty industry.
• Proven solid track record of sales and marketing experience on beauty, cosmetics products.
• High level of commercial acumen, able to shape and deliver commercial marketing strategies.
• Strategic and growth mindset for the business.
• Experience of creating and executing in-store events.
• Ability to work retail hours including weekends and special events in a fast-paced work environment.
• Team player with strong leadership.
• Strong problem solving and analytical skills, self-starter with an entrepreneurial spirit.
• Creatively driven to think out of the box.
• Have a keen interest, a good eye and passion for beauty.
• Excellent in verbal and written communication skill.

Experience:

4 years required

Skills:

Business Development, Import / Export, Negotiation, Procurement, Purchasing

Job type:

Full-time

• Develop and execute Business Operation strategies aligned with company objectives and annual business plans.
• Drive revenue growth, profitability, and business expansion within the automotive parts market.
• Oversee sales performance, pricing strategy, quotation, RFQ and commercial negotiations.
• Maintain and strengthen relationships with key automotive customers and business partners.
• Identify and develop new customers, new products and new business opportunities.
• Monitor automotive market trends, customer requirements and competitor movements.
• Review business performance, sales forecast, budget and profitability.
• Marketing & Customer Management.
• Lead Marketing functions covering Current Business, Program Management and New Business Development.
• Oversee customer RFQ, quotation and commercial negotiation from new project stage through mass production.
• Coordinate customer requirements with Engineering, Production, Quality and other related functions.
• Manage commercial issues including price negotiation, cost changes and business conditions.
• Ensure successful customer relationship management and achievement of sales targets.
• Sourcing & Cost Management.
• Lead strategic sourcing and procurement activities for both Direct and Indirect materials/services.
• Develop sourcing strategies to improve cost competitiveness, supplier performance and supply stability.
• Lead supplier selection, quotation comparison, negotiation and cost reduction activities.
• Drive VA/VE, localization and cost improvement initiatives.
• Monitor major purchasing expenditure and ensure procurement activities align with company budget and business targets.
• Manage supplier risks including cost, quality, delivery and supply continuity.
• Export & Import Management.
• Oversee Export & Import operations and ensure smooth international logistics activities.
• Ensure compliance with customs regulations and applicable import/export requirements.
• Optimize logistics, freight and related operating costs.
• Coordinate with customers, suppliers, freight forwarders, customs brokers and relevant authorities.
• Profitability & Business Performance.
• Sales & Revenue.
• Gross Profit / Profitability.
• Purchasing & Material Cost.
• Cost Reduction.
• New Business Acquisition.
• Customer Satisfaction.
• Supplier Performance.
• Inventory / Supply Risk.
• Export & Import Efficiency.
• Analyze business performance and provide recommendations to senior management.
• Drive cross-functional improvement projects to increase profitability and operational efficiency.
• Leadership & Organization Management.
• Lead and develop Managers, Supervisors and team members across Marketing, Sourcing and EXIM.
• Establish clear KPIs and performance expectations for each function.
• Develop successors and strengthen organizational capability.
• Promote cross-functional collaboration between Business Operation, Engineering, Production, Quality, Finance and other functions.
• Build a performance-driven and continuous-improvement culture.
• Bachelor's Degree or higher in Engineering, Business Administration, Supply Chain, Industrial Management or related fields.
• Minimum 15 years of experience in automotive parts or automotive manufacturing.
• Minimum 5 years in senior management / GM / Deputy GM / Senior Manager level.
• Automotive Sales & Marketing / Business Development / Program Management / Strategic Sourcing / Procurement / Supply Chain.
• Strong understanding of automotive business processes including RFQ, Quotation, Costing, New Model Development, APQP and Mass Production.
• Experience working with major automotive OEMs or Tier-1 automotive suppliers is highly preferred.
• Strong commercial sense with the ability to manage both revenue generation and cost optimization.
• Proven experience in negotiation, budgeting, cost management and business performance management.
• Strong leadership and cross-functional management capability.
• Good to excellent English communication and negotiation skills are required.
• Japanese language capability will be a strong advantage.
• Experience working in a Japanese automotive manufacturing environment is highly preferred.
• Automotive control components / cable-related products / stamping / machining / forging / die-casting / rubber & plastic components / assembly parts.
• How to Win Business" + "How to Control Cost".
• and is capable of managing the entire business cycle from Customer RFQ Quotation New Business Sourcing Cost Management Mass Production Export/Import Profitability.

Experience:

8 years required

Skills:

Business Development, English, Thai

Job type:

Full-time

• Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new business partners.
• Builds and maintains effective long-term relationships for an assigned group of business partners that may include major strategic business partners, both local and global systems integrators, key retailers, and solution partners within a geographic or industry focus.
• Identifies, develops and closes new sales opportunities. Creates demand for the prod ...
• Achieves revenue and profit targets by increasing revenue spend per account; may conduct regular sale meetings with the partners' senior management to understand their needs and link them to the organization's product/service strategies.
• Collaborate with product teams to deliver customer solutions.
• Monitor market trends, competitor activities, and business partners requirements.
• Bachelor's degree in business administration, IT, or related field.
• 10 years of experience in sales, business development, or channel management within the IT industry.
• Experience in Multi-National Corporation (MNC), working in Technology/IT distributor industry or platform with a clear understanding of B2B business.
• Strong business acumen with good understanding of financial and marketing drive growth.
• Strong interpersonal and problem-solving skills.
• Ability to manage multiple customer accounts effectively.
• Proven track record in achieving both sales revenue and profit targets and driving revenue growth.
• Manage large teams through subordinate supervisors/managers. Responsible for multiple sub-functions within a business segment or functions across multiple business segments. Requires the ability to influence other to accept practices and approaches.
• Integrates functional strategies and develops objectives for departments/sub-functions and develops policies/procedures to support the functional infrastructure.
• Helps to develop and subsequently implement new projects, policies and procedures for the department(s) to meet broad, but specific goals.
• Provides input to strategic decisions that affect functional area of responsibility. Decisions are made with the support of subordinate managers.
• Excellent communication skill in English and Thai.

Experience:

8 years required

Skills:

Purchasing, Business Development, Negotiation, Marketing Strategy

Job type:

Full-time

• Work as liaison between vendors and organization; provides specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training; review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters; build and maintain positive relationships with vendors and monitor vendor performance; research invoice and contractual issues and resolve discrepancies. Position may or may not be on sales commission plans.
• Manages large teams through subordinate supervisors/managers. Responsible for multip ...
• Managers at this level manage through subordinate managers.
• Integrates functional strategies and develops objectives for departments/sub-functions and develops policies/procedures to support the functional infrastructure. Helps to develop and subsequently implement new projects, policies and procedures for the department(s) to meet broad, but specific goals. Provides input to strategic decisions that affect functional area of responsibility. Decisions are made with the support of subordinate managers.
• May be the head of Country in some locations. Thorough knowledge of Country customs, laws, regulations, business practices and style required to maximize product profitability or ensure Company compliance in various legal/regulatory areas.
• Typically reports to an Executive Director or above.
• Objectives for assigned area defined by upper management. Latitude to make decisions to achieve goals.
• Assists executives in defining operational plans and strategies.
• Problems and issues faced are moderately complex. Applies broad management, functional expertise/knowledge. Will have developed key relationships with important customers and suppliers. Experience gained by managing multiple departments within and/or across functions. Generally requires a four year college degree (or additional relevant experience in a related field) and has a minimum of 10 years of functional experience, including 8 years of position specific experience. Generally has a minimum of 7 years of people management experience.

Experience:

8 years required

Skills:

Microsoft Office, SAP, English

Job type:

Full-time

• Bachelor's degree in business administration, Management, or a related field.
• Minimum 8 years of experience in General Administration, Project Secretary, or Document Control.
• Good knowledge of document control, record management, and office administration.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook); experience with K2 or SAP is an advantage.
• Strong organizational skills with attention to detail and the ability to handle multiple tasks.
• Good communication and coordination skills with internal and external stakeholders.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal - Oriented, Unity, Learning, Flexible.

Skills:

Negotiation, English

Job type:

Full-time

• Control and manage sales team in Thailand(key dealers and wholesales channels).
• Manage product mix as company strategy.
• Develop existing channel as well as expand new business opportunities.
• Formulate sales strategy to achieve the company's target.
• Manage margin for both product and channel mix.
• Organize strategic planning and execution for sales team to reach the target.
• Coach sales team, follow up sales plan, generate sales reports.
• Experience as managerial level at least 10 years.
• Age between 38 - 48 year-old.
• Experience at least 10 years in AV products, focusing on traditional trade, dealers and distributors.
• Strong in analytical, negotiation and management skills.
• Good command in English, both speaking and writing.
• Good in computer literacy i.e. MS Office.

Skills:

Recruitment, Leadership Skill

Job type:

Full-time

• Lead the implementation of sales plans and programs across a widespread area of responsibility or cluster of countries, to ensure consistent growth and achievement of overall Etihad's sales and cluster revenue targets. Manages a team of country managers and sales managers.
• SPECIFIC RESPONSIBILITIES.
• Participate in defining sales strategy and objectives to ensure alignment with overall Etihad's objectives and external trends.
• Develop and monitor sales plans to ensure sales strategy is properly implemented across the markets and expected results are reached.
• Define area sales targets and possible channels to be used to ensure consistent contribution to overall Etihad results.
• Manage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditions.
• Manage the overall direction and coordination of the team to achieve agreed sales targets.
• Develop and implement sales and marketing initiatives to ensure key revenue targets are met.
• Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients.
• Develop, manage and stipulate a portfolio of contracts by counselling district sales representatives to ensure that Etihad market positioning is improved and compliant with overall commercial strategy.
• Liaise with local governmental authorities to ensure compliance with all local regulations and policies.
• Engage with Etihad's partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities.
• Develop, implement and manage the local sales channel strategy according to Etihad guidelines in order to ensure the maximization of company reach and revenues possibilities.
• Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions.
• Lead the top-to-top meeting with key customers to ensure building of strong relationships in alignment with Company's long term direction.
• Develop, implement and manage sales channels selection guidelines to ensure best channels are selected to ensure optimization of commercial investments.
• Guide, coach and provide internal / external feedback to the managerial team to develop leadership and professional skills and to ensure increase of revenues.
• Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets.
• Education & Experience.
• Bachelor's degree with 7 plus years experience in relevant field.
• Experience with major or regional airlines, GDS providers, or large travel corporations.
• Airline or aviation-specific training (IATA, commercial aviation strategy, etc.).
• Proven success in driving revenue and market growth.
• Additional Information.
• Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
• To learn more visit.
• www.etihad.com.
• Recruitment Fraud Alert.
• Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Experience:

5 years required

Skills:

Thai, English

Job type:

Full-time

• Own the growth of BPTW: expand the program across industries and company sizes in Thailand.
• Shape how the market perceives BPTW - position it around the real problems HR leaders care about.
• Develop and refine sales presentations, proposals, pricing, and market positioning.
• Identify and pursue new business opportunities, partnerships, and growth channels.
• Build lasting relationships with senior HR leaders and decision-makers - as a peer who understands their challenges firsthand.
• Employer Branding Services.
• Drive the delivery and growth of our other employer branding services (EVP consulting, engagement surveys, employer branding campaigns and content).
• Lead the Company.
• People Management.
• Lead the day-to-day operations of the company and act as the leader the team looks to.
• Own hiring end-to-end: recruit, onboard, and build the team as we grow.
• Set clear goals, run performance evaluations, and coach team members to develop their skills.
• Build a workplace culture that lives up to the standard we certify others against.
• Plan and allocate resources and priorities across client projects and internal initiatives.
• Operations.
• Continuously improve workflows, processes, and internal coordination.
• Take end-to-end ownership: spot problems early, remove blockers, and get things across the finish line.
• Connect Strategy to Execution.
• Meet with the Strategy Board every two weeks to align in direction, then translate agreed strategic goals into concrete plans, owners, and deadlines.
• Supervise cooperation with external parties (clients, partners, vendors, and media).
• Represent WorkVenture in strategic meetings with clients' HR and executive stakeholders.
• What We're Looking For.
• You come from the world of HR. You have worked in the HR department of an organization - or in a role close to senior management - and you know the real problems HR faces every day: engaging employees, building culture, evaluating and developing teams, and proving impact to leadership. Now you want to do something new: use that knowledge to grow products that solve exactly those problems.
• You don't need a sales background - commercial skills can be learned, and we will support you. What can't be taught is genuine passion for the product and real credibility with HR buyers.
• What Success Looks Like.
• Within your first year, success means delivering on both mandates in equal measure: BPTW is growing steadily with new certified companies across more industries and the Top50 event runs successfully - and the team is performing, engaged, and developing under your leadership.
• 5+ years of experience in HR, People Management, or roles close to senior management - preferably within medium or large organization.
• Understanding of HR challenges: employee engagement, company culture, performance evaluation, and talent retention.
• 3+ years managing people or teams - you know how to hire well, give honest feedback, and develop people.
• Genuine passion for the product space - tools and services that help companies manage people, improve culture, and evaluate teams.
• Fluent in Thai and English (written and spoken).
• Strong organizational and execution skills - hands-on, proactive, and able to run multiple workstreams without losing the details.
• Nice-to-have.
• B2B sales, business development, or other commercial experience (helpful, but domain knowledge and drive matter more).
• Experience with engagement surveys, employer branding, HR tech, or awards/certification programs.
• Experience in an agency, consulting, or professional services environment.
• Why Join Us.
• Work with Thailand's leading companies: you'll cooperate with some of the country's largest organizations and their HR and executive teams.
• Salary 80,000 THB plus performance-based executive incentives - you share directly in the growth you create.
• Well-established programs: BPTW and Top50 are recognized by HR professionals across Thailand - a strong foundation to build on.
• A small, talented team that moves fast: dynamic, collaborative, and free of corporate layers - decisions are made quickly and your impact is visible.

Experience:

5 years required

Skills:

Accounting, English

Job type:

Full-time

• The role will be responsible for Accounting related and Administrative tasks.
• To handle Account Payable.
• To calculate and prepare for budget estimation related to non-personnel expense and investment facility.
• To prepare application of extraordinary budget to Head Office upon request or when necessary.
• To manage and control expenditure within approved budget from Head Office.
• To manage and control withholding tax deduction from expense payment both domestic payment and remittance payment (Phor.Ngor.Dor 3, 53, 54 and VAT Phor.Por 30 & 36).
• To handle booking of Fixed Assets & Depreciation as well as sale or written off assets.
• To manage Mailing & Messenger, Office Security (Sentry guard and Security System), Company car & drivers through outsourcing vendors.
• To manage Office maintenance and Telephone systems related.
• A degree in accounting, finance or a related field.
• Minimum 5 years of experience in Accounting and Administration related.
• Accounting knowledge related to Account Payable, Fixed Assets, VAT and Withholding Tax.
• Good communication skill in English.
• Good interpersonal skill as the role will need to work with different parties both internal and external.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.